Clara Milas Bridal Shop

The customer service leaves much to be desired at Clara Milas. Upon arrival, you are instructed to remove your shoes. As we first visited in the summertime and were wearing sandals, we had to walk around the store barefoot. This is gross and unsanitary. We were told the reason was to protect the gowns from getting dirty, yet I note that all of the staff walk around the shop with shoes on, so the purpose of having us barefoot was totally defeated and completely unnecessary if the gowns are properly handled (obviously they must not be if they’re getting soiled without even leaving the store). None of the dresses have tags, and the staff will not tell you the prices unless you order. After that, the payment terms change at the discretion of the person you happen to be talking to at the moment. We were initially told a $100 deposit was required to place an order. Then we were told the gowns needed to be paid in full before an order could be placed. Then $100 was fine again. Then,... Read more

Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong no...

I was googling to find Clara Milas' website and have found that their website account has been suspended. In addition, I happened upon thes...

Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong not only did they order my dress 3 sizes to big they promised me the stitching on my whie and blue dress would be silver and if was gold. when i brought this up they said they never said that to me. i was told my bridesmaids dresses would be in no later then the 12th of September, two weeks later they were still not in i called every week first i was told they were stuck in customs, then i was told they had lost them then i was told i needed to stop calling because it was harassing, well no you lost my dresses it is not harassing. 5 weeks later they came in. then i tried to make an appt to have the girls try the dresses on as they had just came in. i was told this was completely ridiculous and a waste of there time. well no i can come and see my dress when ever i want. after figiting about the appt i finally made one. today was the appointment day we... Read more

I recently bought my wedding gown there and worked with Kim shd was very helpful and patient .She actually picked out my dress and veil.As for the owner she is rude to her employees and customers.If you go there ask for Kim or Laurie ONLY .Stay away from owner at all costs.

The only wonderful thing about Clara Milas is that I absolutely loved my wedding dress. The customer service there is HORRIBLE except from L...

I have had a great experience at Clara Milas. I was never treated with anything other than respect. The woman who helped me was great! I ...

Went to the shop last night - Laurie was very nice and friendly. I found one dress that I liked - they couldn't tell me who the designer wa...

I have worked in the Bridal industry for 30+ years. It is customary to take the labels out of dresses and has been an ongoing practice for a...

DO NOT SHOP HERE...OR EVEN WALK INTO THIS STORE FOR THAT MATTER. THEY HAVE THE WORST CUSTOMER SERVICE AND RIDICULOUS POLICIES! THE OWNER IS ...

The Manager/Owner there has the Worst Customer Service I have ever seen! I wanted to cancel my alterations to my dress and she said she had ...

My sister in law is getting married we ordered a junior brides maid dress and flower girl dress for my daughters that cost almost $350.00. T...

I have been in so many weddings and when the Bride chooses Clara Milas I cringe as I know the extra expenses I will have because they purpos...

I got engaged a year ago, and someone told me to check out Clara Milas, so I did. I found my dress, my bridesmaids dresses, and my flower gi...

My cousin got engaged a few months ago and I got engaged a few weeks ago. We both wanted to try on dresses at the same time so we wouldn't ...

My daughter lives in Utah and had only 10mos. to plan her whole wedding. She came home in Oct. and we went to Clara Milas to shop for her dr...

My first experience with Clara Milas was in 2000 when I was a bridesmaid in my friend's wedding, and she had picked out dresses from there. ...

I've also placed a complaint on City search as well for the Buffalo area. My sisters wedding is in Buffalo. I live in NYC. I took my me...

This is a current crisis with this Bridal Shop. My sister signed some sort of contract. FYI, They basically relieve themselves of any responsibillity for their dresses. Out of all the Bridesmaids, I'm from out of town. We were asked to provide measurements. They informed my sister the dresses ran small. I'm a 7/8 and always have been. They told my sister I would need a size 16. Now, no one else in my family recieved such a large size and we're all close in size. My sister the bride informed them that was too big and even suggested to take measurements from her. They still insisted with their expertise that, that was correct. Well, I'm currently trying to have alterations done in NYC. And, my sister is on the phone with them constantly...They won't help and blame dme for taking my measurements. Oh, by the way my daughters measurements were right on for a Junior bridesmaid. They are not accomodating and if anything are out to make a fast buck off the dresses that they sell! ... Read more

This is the most unprofessional business I have ever dealt with!!! I ordered a new dress and after waiting 5 months, they tried to pass off an old, repaired gown for my new gown!! After 2 days of lies, they admitted that they made a "mistake". I am sure the fact that I told them I was taking legal action helped change their mind. I refused to take the right gown out of principle and we are going to court! Unless you want a disaster, STAY AWAY from Clara Milas!!! I should have known to stay away when I noticed they cut all the tags off the dresses and will not tell you the make of the dress until after you pay 50% of the gown price.

I went to clara milas blindly searching for a bridal gown. I should have went with my instinct and left but I stayed. I ended up finding a...

After trying a few other bridal shops we found our bridesmaids dresses at Clara Milas. Although we were forewarned about the bad service at...

Like many of the other reviewers, I had a certain designer in mind and in fact had 2 style #'s by this designer that I knew I wanted to try ...

I have to agree that if you do go to Clara Milas, DEFINITELY ask for Laurie. She is so helpful and polite. I have been to Davids and was not...

We found Clara Milas through a certain designer's website. I had tried on this designer's styles and knew I wanted one of them. When we ar...

I have had similar bad experience as last post. Nightmare - I think they gave me an ulcer. Also I posted about them on this page and my po...

All I can say is that this is the most UNPROFESSIONAL place of business I have ever dealt with! I ordered a new bridal gown back in Oct. 07...

What a Wonderful Place I have gone to Clara MIlas 2 times both expiences were very good .I had bought 1 of the dresses the first visit.They ...

On my first visit to Clara Milas the woman who helped me (her name was Laurie) was very helpful, patient and treated me with the utmost resp...

Drove from Canada to see mother of the bride dresses as well as prom dresses for my daughter. They only had dresses that have been around f...

I have been to Clara Mila's for multiple weddings, including my own. After some horrifying experiences at other bridal shops, I was relieve...

Very disappointed...not a large selection for mothers of the bride or mother of the groom........try another place

In a recent Visit to Clara Milas, I was really excited to try on wedding gowns, my grandma and aunts bought their gowns there and talked abo...

When buying a maid's gown for my sister in law's wedding, my sister and I were waited on by a very impatient employee who made us feel incom...

I have been to 5 bridal shops and this was by far the worst place. The people who worked there did not help at all and actually made my mom...

I've only purchased one bridemaid dress here and that was fine. But I've brought all my dresses here for alterations, even one from David's...