Patrol One

Security guards kickbacks from towing companies,anywhere from $25 to $75 per car. What has really blown my mind is that Kaiser Permanente guards at their Hollywood facilites have begun getting kickbacks for towing away employee and visitor cars. In kaisers case, the tows are from the INSIDE of the parking lot. The parking lot is not very well marked, signs are few, and for the employees, no memos as to where we can park have been circulated. This is a scam which flies in the face of Kaiser's TV commericals!! All tow companies operate in a very gray area of the law. Here is a link about Bandit tow comapines and your rights if you do wind up getting towed. Go to fraudguides dot com/auto-bandit-tow-truck-scams.asp

We had a security gaurd let go after learning he was caught stealing from the residents he was supposed to protect. He ironically kept in touch with me and sure enough I see now they hired right man for the job to pull off shady things and tow cars without cause! At least one thing is for sure. I will not apply for work with this company! Bunch of Theives!

I was in Wisconsin for Christmas of 2008/2009. Apparently I got some sort of warning ticket that I couldnt park on the street in front of my house. I obviously didnt get it being out of state. When I got home I had no car! Well I called and was treated very rudely. My issue is why the hell cant I park in front of my house. geez I Pay my HOAS. Whatever.

I belong to the Applause HOA and these guys just don't care. They have towed car after car without following the rules we have given them!! What the @#$% is going on? Do these companies get kick backs from tow compaines? Don't use this company.

Patrol-One wrongly towed my car from my own private property. I'm in the process of trying to dispute it. Apparently, their business model is to tow cars from gated communities dumb enough to contract for their services. Then, you have to pay $300 to retrieve your car from the towing company. Of course, it's illegal, wrong, immoral and horrible. But, it's a great set-up because who is going to take the time and energy to take them on for $300? So, they keep doing it over and over. I learned from others in the community that they have done this to many people. Sad. :-(

On Saturday, July 12, 2008 at approximately 12 AM, I interacted with Patrol One officer #979. I am a resident in a community which Patrol One patrols. After being parked for about 15 minutes, I left my residence to move my vehicle, which I had left parked in a fire lane. When I left my residence, I noticed a tow truck and Patrol-One employee near my car. At this time, all four wheels of my vehicle were on the ground. As I proceeded towards the vehicle, the Patrol One employee said, "Whoa! Whoa! Whoa! Whoa!" in an unprofessional tone of voice. She then approached me and shined a flashlight in my face. I apologized for leaving my car in the fire lane and told her that I would move it. She responded by saying, "Sorry, dude" and rudely demanded that I do not talk to the tow truck driver. She then spoke with the tow truck driver, who proceeded to lift the car two feet off the ground. After the car was lifted, she informed the driver that he could now charge a drop fee of $72.00. ... Read more

This complaint is on a vehicle being towed away at the owner?s expense. If the person posting this complaints were to follow their associations parking rules and regulations (which they signed off on when purchasing their home) then their vehicle wouldn't have been towed and they wouldn?t be posting a complaint on this website. Patrol One is a reputable company and has been for over 15-years. We have a "AAA" rating with a well known Bureau in California for a reason and would be more than happy to utilize the mediation service they offer their clients to oversee any complaint that anyone may have on us. It is sad that there is a website that allows people to throw grenades at a company and not be responsible for what they claim!

This Company engaged in fraud. They towed my car from a private, gated community and charged me $190 to retrieve it. After fumbling around, they scrambled to create a false record of notices that were never issued. (By the way, I have proof that one of the days of the alleged notice, I wasn't even parked there!!). But the best part is, when confronted with this information, Bill Bancroft threatened me, saying that he "couldn't lose" in small claims court, and that he was in court for this very thing "all the time." AVOID doing business with this company and Mr. Bancroft at ALL COSTS. The company's response is laughable. First, what is this alleged "bureau" in CA where they have an AAA rating? I DID complain about Patrol One's repugnant fraud to every agency I could including the police and the FBI. Second, they are making up facts or are wholly ignorant of the situation I described (likely because they tow so many people illegally). If you are unlucky enough to encounter anyo... Read more