Cross America Van Lines

Cross America Van Lines
Multiple Locations
Rochester ,  NY   14614
United States
Phone: (866) 276-7755
Item added by Automatt. Added on 05/27/2010
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4 Reviews

lois1wasso
06/11/2008

Cross America Van Lines 1

The movers showed up late in an Enterprise rental truck, not a moving van. They were in a big hurry to get things ready to load, had to come back the next day to load and were also in a big hurry. They based the cost on cubic feet, which was triple the original binding quote. They told me they would figure my load both by cubic footage and weight and charge me the lowest price when they arrived at the destination. My shipment was never weighed and they overcharged me by triple the quote. They would not unload my belongings at the destination before I paid them the final amount, which was too high. The police were called, found fault with the movers and advised me to have them keep my belongings on the truck over the weekend till I could contact a lawyer, so I did that. When I got home, I was called by the company and told if I didn't accept the shipment and pay the charges, they would either auction off my stuff or take it to the dump, so I decided I better pay their price, and accept it or lose it all. Then when they opened the truck, all my belongings were at the back, so they had unloaded mine, put someone else's belongings in the front of the truck and reloaded mine in back. Everything in the truck was packed in there poorly, and when they unloaded, a lot of stuff was mangled, broken, bent, or scratched up. A roll top desk was in several pieces, a metal wardrobe was all bent, and the rod inside was bent into a V. They had thrown in a cannister vac and some exercise equipment that pulled the clothes down and bent the rod. Box end tables were all chipped around the bottom, boxes torn open or had corners smashed. I haven't been able to go thru everything, but I suspect some things are also missing, because I haven't been able to find them.

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Uknown1
02/14/2008

Cross America Van Lines 1

This company will hold your belongings for ransom, your stuff can be delayed for months and have to fork over more money than ever to get it back...Dont ever use this company...

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cocci1
06/26/2006

Cross America Van Lines 1

They kept saying "don't worry" it will be fine. They lost my bike and they lost all of my jackets and a bunch of other items. And then they tried to charge me extra to deliver the stuff- do youself a favor and use someone else!

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Cross America Van Lines 5

Free online estimates for local, long-distance and international residential moves, plus commercial services. All trucks are equipped with air-ride suspension.

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