I have worked with the company for one year and four months. The corprit crape got to me but not as much as the custermers did. I you have late fees or you have a problem and some one dose not appolagise for them it meens you are an asshole. You the custamer is at falt. I get People all the time saying that they retuend there move to us and I ask them if they evere go to blockbuser or any were els. And gues what you FUCKS i get your movies frome Blockbuster a month later so not ony are you late But YOU ARE A FUCKING LIER! 9 at of 10 times it is the custermer who is to blame. Shame on you and shame on the frutes of your fucking junk you mother fuckers who shuold not be breeding.

I have never in my life been so insulted, as a customer trying to give my money to a business, as I was this evening at the Hollywood Video in Pahrump, Nevada. I should have known something was up when a young kid with a bicycle held the door for me on the way in and asked if I had any spare change. Anyway, I was there for the movie my wife asked me to bring home, and call me crazy but I figure that if I see a 6' x 4' WALL of Hellboy II and I grab one of the many boxes to take to the counter, I assume its in stock. So, I'm waiting in line with my video boxes... there are 2 cashiers, and 3 groups in front of me, so I know it is going to be awhile. I see a couple of other workers milling about putting up decorations and I wonder why they aren't with customers if there's such a big line. As I am waiting, I notice that the Maximum Capacity sign is hung upside down. Odd. Then, I'm next in line just as a couple of young girls come in the front door, and I hear the kid ask them for change from my place in line. A worker, who I later discovered was the store manager, was hanging decorations right in front of the door, so I know he heard it, and I suppose that's fine. I just didn't realize that store managers were so lenient towards beggars outside their door. The girls who just came in stopped by the counter at the door, chatted with the cashier and then she walked away to go help them, leaving me unattended in line. Before I got too miffed, another employee did come over and help me at the register. I asked for the two-movie discount package with the popcorn and all that extra junk. That's when she tells me that Hellboy II is out of stock. Wait, what? I looked around and noticed all sorts of weird details while I was waiting, the upside down capacity sign, the fact that there's only nine days until the Batman Dark Knight release... if there had been a sign stating that Hellboy II was "OUT OF STOCK" I would have noticed it. Naturally, after being kept waiting by the previous cashier, I'm not in a great mood when I ask, "Why didn't someone tell me that ten minutes ago instead of making me wait in line all this time?" Almost without hesitation at the raised voice, the guy decorating the front stands up and intervenes, stating that the Hellboy II box that I grabbed from the shelf very clearly is marked "Display Copy Only." Okay. I get it, but that just means that there is no DVD in the box, and I assume (wrongly, it turns out) that I have to take the box up to the front and they will get me the video from behind the counter. I then argue that "Display Box Only" does not mean the same thing as "Out of Stock" and that there should be a way for customers to know if a movie is in stock before waiting in a god-awful line like they had. He answers that I have to look for the UPC barcode on a box that is otherwise identical to the others except that it doesn't say "Display box only." Now, before I go on, I want to clarify that I never threatened anyone or called anyone any names or otherwise insulted anyone at the store throughout this experience. I said, "fine, whatever" and began to walk out of the building, frustrated but not truly angry. As the door was closing, I heard the manager say, loud enough for everyone to hear, "Jackass." I could not believe it. Here I am, trying to give this business cash money and yet as I leave, I am insulted publicly by the store manager. That was it. I could not allow this to pass. Snickering at me afterwards in the employee lounge or after closing when no one is around to hear, fine, but public humiliation? No, I refuse to allow that. So I went back in and confronted the manager (Jeff is his name) more defiantly than ever, and more loudly, of course. If I was difficult before in my ignorance of the intricacies of Hollywood Video code-phrases and rental policies, now I would be a nightmare. Then he threatened to have me removed by the police if necessary! Calmly now, I asked if I had insulted him in any way. Of course he had no answer, because I had done no such thing. Then he claimed that I yelled at his employee, which I hadn't done. All I said was, "I wish you could have told me that ten minutes ago" in frustration before he jumped in and aggravated the situation with his attitude. Never once did I escalate the conflict beyond a civil debate over out of stock notices. When I demanded an apology for calling me a jackass, he demanded that I apologize to his employee for raising my voice with her. Note that I did not reprimand the clerk personally, I simply complained about a store policy, which is my right as a customer. If you called someone a jackass in a bar, you might expect to be knocked in the teeth right then and there, whereas I was only asking for an apology. Well, a few minutes later, three police officers showed up to escort me out of the store. I wasn't yelling, cursing or insulting anyone at all. I simply demanded an apology from

i have been a GSR at hollywood video for 8 months now. it sucks lol. every comment from workers/ex-workers i agree with. a new problem has emerged....the MVP passes of customers have been expiring halfway through their monthly pass. and they are forced to renew it, so they are paying twice the amount for the same month. it is crazy, corporate is cancelling their MVP's and on their account it says "NEVER ACTIVE"...it should say "PAST ACTIVE" if it was a legitimate reason for expiring. this company definately robs the customers. the way they treat their employees is a WHOLE nother story. but at least i have a job still....i have been getting the E4 pins and E4 certificates. i have been in the top 10% of the company for 21 weeks straight...i have gotten no raise or anything, just cheap ass certificates and pins. they will probably fire me before my year is up so they dont have to give me a raise. fuck hollywood video...

I must agree about Hollywood video and the way they are with their staff. Its not just the hollywood side Game Crazy is just as bad. I saw a post about the Flamingo/Decatur store here in las vegas. My good friend worked at that Hollywood and I know how horrible it was. Randy Miles the DM is a complete tool. He was the Game Crazy DM before he was Hollywoods.I worked on the game crazy side. The only reason he even got promoted to the Hollywood side is because the good DM Wayne Merideth left. Wayne was the best DM. He promoted from within, gave everyone a shot and was always involved with his store. Randy overlooked people on both the Game Crazy side as well as the Hollywood side who were well trained, great employees and amazing partners to hire new unexperienced people. Mostly from best buy. Randy came out of Big Box Best Buy and seems to hire and baby all their rejects. The Regional manager Mike Herrick is just as bad. He has to see how horrible the business is doing now and how horribly Randy is failing. He wont fire him due to only having ONE District Manager for all the HW's in LV. Randy really needs to start watching more tape or something. His store on Nellis and Lakemead is Horrible. Sahara and Durango is no better. One a plus note the Game crazys are looking great. I worked at game crazy for 2 years, I miss the fun laid back job A LOT but would never ever think of going back to that company due to Randy. If you need a job think about applying at Block, they pay better.

If you expect to find a decent custoemr service from Hollywood video store in Glendale, az (between 43& Glendale Ave.) good luck with that! They hire either a fat lazt\y ass people who dont do their job or some crack whore whith nasty skin and tatooes all over her body. I went in to rent something and create a memership. well, they asked me for my credit card so I asaked her why. She said we need it just in casr you dont return the movies. Well, I told her I dont feel like giving my cc card and she told that its completely safe and that her employees are trained correctly. Well, I said I dont care and who trained you then? You're not even a manager. Well, needless to say I gave her the card and cancelled it after next day because they looked like a bunh of sleezy drug dealers to me. I asked for some assistance to find a movie and knew the title to it as well. Well the dumb fat ass told me tehy didnt have the movie and that it didnt even exist. after explaining to this fat fuck a couple of mins it turns out that this asshole was playing a game on the computer somehow and it was frozen! So the entire time this fat fuck was pretending to look for yjr movir title. I told him to go fuck himself and jined netflix next day.

Today, i went into Hollywood video expecting to rent one movie (Fear And Louthing in Las Vegas) i asked the store cleark if she could check for me. and she said they didnt have it in stock. and i ended up finding it... I was with my Baby sister and mom. We check out, and my sister says that she needs to use the restroom. we ask for the key and she says "its out of order, you can go to walgreens, they will let you use theres" well we ignore that issue. I hand here the movies. she checks them, and sees something on it. and begins to scratch what ever it is off with her nails. and whipes the CD onto her shirt. We ignore that and just try to check out. my mom trys to pay with a 100$ bill. and the lady tells her she cannot break that... but after 10 minutes of us trying to explain we have no smaller bills she some how produces the money to break it. finnaly, we stand on the other side of the metal detectors and wait. Something i forgot to mention, this entire time she was talking on the phone. and after we check out she walks off and continues her conversation... we wait for allmost 10 minutes for her to retreve the movies and hand them to us. and didnt bother to end that with an apology or a simple goodbye. this story by far has been the worst movie rental store i have ever come accross in my life. and i never intend on going back. If you wish to have satisfactory service, go to blockbuster or rent online... personaly ive delt with drug dealers with better service then this establishment.

Hollywood Video is probably the worst video store on the planet. Yes, at times even worse than the Buster, at least this is true for the store on Decatur/Flamingo in Las Vegas. This store is very dirty, understaffed, and the staff that is there is under trained the las time I went there they did not even unlock my movies when I got home. A friend of mine since that time needed a job and realizing a need proceeded to apply at this store. He took a supervisor position and tried really hard to make things better and they really were making improvements for awhile after getting rid of the joke manager that worked there. She even treated the guest like they were children getting yelled at for being in trouble. But after getting screwed over by the Company several times and not recieving the promotions deserved to continue to make the store or at least the Company better he has been forced to consider other managemnt opportunities with alternative companies. And he has lots of management experience even more than their district manager Randy Miles. My friend has ran successfull businesses for many years, including one he used to own. It is truly sad to see such a bright individual achieve so much within an organization proving himself along the way and not even be able to provide for his family (wife and 7 mo. old daughter) because of hours being cut due to new untrained inexperienced managers comming in from the outside when this company has claimed to take care of their employees and promote from the inside. I seriously don't know what is worse being a patron at Hollywood Video or being employed there. All I know is evertime I go there I recieve HORRIBLE CUSTOMER SERVICE. The very last time and only time I will probably ever visit the hollywood videos anywhere, i went there for a quick trip and had to wait for a half hour while the cashier searched for my movie that I dropped in the box in the store several weeks prior. After finding the movie somewhere at the store after I repeatedly called and spent time making sure I didn't get charged for it, they didn't even apologize or offer me anything for the horrible experiences thay have always left me with they just said your not showing any movies still out. I did not even care about anything free because honestly I would never use it, cause I'm never going back. SERIOUSLY YOU GUYS ARE BETTER OFF USING REDBOX AND GETTING YOUR MOVIES YOURSELF.

Hollywood is straight horrible to there employees. They over work us, and under pay us and rip customers off by saying the play guard goes to charity. Nope thats alie. They had us selling popcorn to customers to donate to start light star bright, then I swear to god a month later We were selling that same popcorn for fifty cents a bag. Wtf, Hollywood video Im sure you just broke some Major laws there. IF anyone has there policies about working alone please put them up. I wanna know. They have there Female employees working ALONE IN THE WORST AREAS and tell us to deal with it. Im from The NY area... Everyone should boycott these stores honestly. Please stop them from abusing anyone else. Please stop them from ripping good hard working customers off.

DO NOT RENT AT HOLLYWOOD VIDEOS ON 3665 E BAY DR STE 164
LARGO, FL 33771. The last time I rented there was in April. I received a bill that says I rented a movie called "Bordertown" in May and the collectors fee was around $50. I never heard of a movie called Bordertown and when I looked it up I discovered it was a Jennifer Lopez movie.I have better taste than watching a JLO movie. When I first approached them about the matter a couple of weeks ago they directed me to the guy who rented out the movie that day. He was utterly useless. He just shrugged his shoulders and said that I should come back when they check inventory for the movie. So I asked them what if they can't find the movie at all, because I know for sure it wasn't at my house. He just said I would have to pay the dvd fee. But i should not even have to pay a cent! the account is under my brother's name, so earlier today he had just been notified that they sent a bad credit report to the credit bureau. So I start panicking that my brother's credit score is going to go down because of this video. I went to talk to the manager about this and I have to say, she is the most rude and disrespectful person I ever had to deal with. She gave me the attitude and acted like I was wrong. She said that only the account holder can rent out videos, which is total garbage. Ever since my brother started that account I've been renting videos using just that card, so I knew she was lying. Then I told her I would not rent a JLo movie, and she lifts her eyebrows and says "Then how did you know if it was a JLo movie if you never heard of this movie" Uhh..because the bill you sent informed me the name of the movie so of course I would look it up. In the end the manager had me pay 14 dollars and I asked if she could investigate into the matter like looking at surveillance videos during the time of check out. When I asked her how she would look into this, she replied by saying she has "her ways" and saying She's the manager of this store and doesn't know when she will get to it. So basically I interpreted that as her not even going to attempt it. That just pissed me off because you would think their number one priority would be to please their loyal customers and get to the bottom of this. I asked her if we could cancel the account and she said that they don't do that. It would cancel itself after 2 years with no activity. But heres the funny thing...I never rented a video in May yet they still charged us and sent a bill home. I don't want that happening again. So she suggested my brother come in and change his information on the card. Now I'm still worried whether my brother's credit will be affected and if I have to pay the collectors fee of 50 dollars. Overall I do NOT recommend renting at this store. They were not helpful at all, and I felt like I was being taken advantage of. The customer service sucked and I was mistreated and disregarded as some gullible teenager. It must be easy for them to just charge someone like that and say that it can't possibly be the computers fault because they are reliable and can't be wrong. I cannot be believe this is how they run their business and treat their customers. If I had enough influence I would tell everyone to boycott them. I was wondering if anyone had the same problem and I want to hear their advice on what to do. I was thinking about calling their corporate office but I honestly don't know if they could do anything about this.

I hate this place. They charged me for what I didn't rent. They make money by false charges. That's the way they do business.

I never gonna rent a movie or a Video game in hollywood video again!!!
I went to rent a V.game (for 6.99 + tax) and it was so scratched that my ps2 didn't play it, so i went back they didn't have more of the same so and neither other that i wanted to play...so they credited me a "free game rental" (because they don't issue refunds!!!) but when i went to rent a movie, they said that i have a "Free movie rental" and i doesn't reflects any amount or remaining balance if i got the movie...
so if i got the movie i loose more than $3.00 for that stupid video game that didn't work... My point is that they not honor the right amount for any video G or movie that they "supposedly" credited and that is completely annoying and Stupid. So I'm done with hollywood V

$3.99 for ONE DAY LATE!!!!! That is utterly ridiculous! And it's $3.99 for each day late after that! You can rent it again for 5 days for that amount! This is the first time I have been late. I ended up in the hospital and the movies went back late. At that rate I will never give them my business again.

I've worked for hollywood video for almost 5 years now. It's not a bad company, depending on where you rent. In general, the employees do want to help so give them a break. in regards to kill point, there are two volumes and it's marked on the barcode label (kill point v.1 and kill point v.2). and as for the guaranteed in stock or it's free.. that program ended a while ago so they should've taken the signs down (they probably forgot the sign facing the window) but nonetheless, it says "on select titles". therefore, its not false advertisement.

and in regards to the other situation with the new membership.. it's not really company policy to throw away your old membership card in order to start a new one. the problem is actually at the corporate level. once a week, hv's satelite membership goes down at the store level. not many employees, including store mgrs and district mgrs, know this so they will generally believe that it's something the company doesn't want you to do if it's freezing up the computers. my point is that the company has a lot of computer problems. its not the employees fault. and when you do sign up for a new membership, starting on your next transaction, you will receive 50% of on your rentals for 30 days. and one last thing.. when they sold you those calendars, they didn't have a clue that they were closing. most stores don't find out until a week or so before.

I was employed by Hollywood video (a manager)for 7 years. I read through most of the complaints, and it amazes me. I loved working at Hollywood Video, yeah it sucks from time to time, but I can honestly say that my DM was the best ever and that I was never treated badly. I have worked videos for over 14 years, and when Movie Gallery bought Hollywood that is when it went to hell. Most of the time the store to store member transfer never worked and yes they did freeze up the computer ALOT! but lets face it once you start a new membership depending on where you live, your dvd's are 50% off the first 30 days .. yeah late fees suck so dont be late and dont assume the employees took them how dumb is that...(in some cases if your store has poor management )--but think about it this way they would normally steal them before they even hit the wall...and parents for the love of god watch your kids....people wonder why they can't find things that are in---well 9 times out of 10 it is because people are to lazy to put things back where they belong or to lazy to carry them to the front counter and give them to an employee ---or children are not being watched they pick things up and carry them off and lord only knows where they put it...
The whole playguard crap is MOVIE GALLERY--- e4 for the most part really isnt that bad but I must admit I miss the days of just saying hello, did you find what you were looking for and would you like any snacks with that....For those of you who think we sit around and try to screw you over--get over yourselves that is not the case....we show up most of us actually happy the rest fake it and try to have a great day renting movies....we all have been late we all have had to pay a late fee... so if you dont wanna pay dont keep the movies any longer than you have to and if you dont have enough time to watch several grab a couple and to ensure you are never late ask the employee to check them in while you watch --how hard is that---- and yes your dvd players and you game systems can jack up a rental no matter how long you have had it...so check the disc out before and after you watch it and dont let your kids play with them..

Does anyone know if the El Centro, CAlifornia store is on the list to close? Blockbuster already left town with out any notice to the public so I'm wondering if Hollywood is going to do the same? Thanks

Hollywood video in Idaho Falls, Idaho 1500 Northgate mile
We rent at least ten movies in one weekend most new releases. This past weekend we rented The Kill Point we got it home and watched disc one realizing that disc two was missing we went back to Hollywood video and asked if there was some mistake and if we could get the second disc. They proceeded to tell us that the second disc was a separate rental and that they did not have any in stock. It being a new release we asked if we could reserve it for next time we were in and they told us no there was nothing they could do for us. If you have ever been in a Hollywood video there are signs everywhere that clearly state guarantied in stock or its free, well if this is true then we have been the victims of a scam by a major corporation. This is false advertisement and we are extremely dissatisfied with this company. We just swallowed it and went to find other movies for the weekend we came across the title in question and there was no sign or any indication that the second disc was a separate rental or even that it was available to rent so tell me how this is possible that there is no case and no sign for this rental.I will tell you how fraud and lies that is how we are taking our business
elsewhere if this matter is not resolved by Hollywood video I am sure that some other company would welcome our money every weekend.

On 02/25/08 I visited the Hollywood Video at 6384 66th St. N Pinellas Park, FL (that is closing) to purchase videos because they were going out of business. I already knew that they were going out of business and had previously selected the movies I wanted to buy.
My roommate and I arrived at this location at 9:52pm only to have the young man at the counter, who was checking someone out at that time, tell a young woman employee to go lock the door. Apparently they were to be closing at 10:00pm but it wasnt 10 yet. I had called this location just ten minutes prior to this asking if they were still open and selling movies. It wouldnt have taken me more than five minutes to see if they still had the movies I wanted to purchase and I was very upset that they rushed to lock the door.
Just two months ago at this location I was convinced to purchase their calendars w/ coupons and I did purchase not only one but two calendars. At this time Im sure that they had to have known that they would be closing this location.
Leaving very distraught and wanting to just go to your competitor a few blocks away, I stopped at the grocery just to cool off, and my roommate convinced me to go to the other nearest Hollywood Video at 6666 22nd Ave. N St Petersburg, FL so that we could use the coupons. I reluctantly proceeded to this location. We found two movies (w/ a buy one get one free coupon) and went to check out. The sales rep, said that I would have to sign up for a new membership card and that he was throwing mine away. Standing there puzzled and feeling the steam rise up my neck, I politely asked why?
The rep then stated that it would lock up his computer if he tried to search out my account and that this was now company policy. I expressed to him that just last month I was in the panhandle of Florida over seven hours from here and had rented a movie with that card (returning it via sail-mail.) He stated once again that this was now company policy. Again reluctantly I filled out the new membership form because he had already thrown mine in the trash without my permission, and he was very unprofessional in his mannerism. He took my coupon and stated that I would get "buy one get one free for the next month" so it was a good deal for me. IS THIS OR IS THIS NOT NEW COMPANY POLICY!! or Is this rep just racking up bonus points for every new membership that is filled out?
I may only be one consumer, but in my business, I encounter 30-50 people a day. Some of these individuals I see on a regular basis but others I encounter for the first time and will never see again. Word of mouth can be huge in speaking about service one has received as a customer and I am not hesitant in expressing my views about how I am treated especially at retail stores. At this junction I am very unhappy with the service at both of your stores and I have already had one extremely bad experience prior to this.
I would like an answer about your New Company Policy and maybe you can tell me why I should continue doing business with your retail chain?

Signed,
One very distraught costumer

pretty much everything said so far is true, good and bad, about this company. I'm a "shift leader" at hollywood video and all i can say is if u work at hollywood, DO NOT BECOME SHIFT LEAD. It might be different for other districts, but right now there is no pay raise for about twice the work and 100x the responsibility. Being liable for the entire days revenue and paperwork is not worth owning a pair of store keys. Plus their new penny pinching rule that only allows the shift leader to stay after hours to close up the store is absolute bs, restocking alone at 11:30 every school night so the company can save 10 dollars is isnt very satisfying. The good parts of the job used to be the customers and the fellow employees. however all this e4 playguard nonsense and the new employees who carry through with it (while driving off all the customers) kind of ruined that part too. Im not going to quit yet because i like all the customers that come in later in the night, and i like my manager and the other shift leader (both who i would be screwing over due to our tight labor.) but according to the DM report i'm close to being fired due to a lack of E4 numbers anyway.

amd for the customers, i want to say that most HV employees really do try their hardest to make you happy, often times at the risk of being fired. the late fees just pop up on our screen and we tell you about it, we have no way of knowing if the fee is legit or not. but if you state a good case and are really cool about it, were a lot more likely to void it. and maybe buy us a playguard for good measure, yes it is a scam, and yes, only 10% off it actually goes to charity. However look at it as more of a tip because it will help that employee keep his or her job a lot more than you think.

Gotta say I've been a loyal patron of HV for many years now, and the past few months has been almost enough to turn me away from the store for good. First the main 2 Hollywood Video's I went to closed down. OK, fine. I liked the store/selection/prices enough to travel a bit farther to go to a different HV. Well first the prices went up. Ok, fine, $1. Whatever. THEN I started noticing I was getting charged late fees for movies I returned on time. I'm not the type to return movies late, or lose them. The second I rent, I check the due date, then return either on that day or if I'm done eary (which is usually) several days early. And here I am charged for a late fee. And not just a late fee, a whole new rental period! WTF! So I complain and they waive the fee, because I have been so loyal (one guy who works there knew me from one of the old HV stores). Well I figure it's a fluke and go about my business. It happens the very next time I go in. This time I stare in shock and ask if it's still 5 days (yup) and give the kid working there the exact time I returned and how I'm positive it was Sunday (a weekend) and not Monday (WHEN I WAS AT WORK) that I returned a movie. He basically shrugs saying they always check late at night and early in the morning. I say again "I couldn't have returned the movie monday night...I was at work Monday night, that's why I returned it a day early on Sunday night!" He basically shrugs again and I pay the whole new rental fee. I'm pretty pissed at this point, but am still not totally done with the store. I rent again a few weeks later. The SAME thing happens again 'you've got a fine here do you want to pay a portion today?' Um, no. This time I lost it, telling them this was the third time in a row this happened when in all of my YEARS with HV I'd NEVER had a late fee once, let alone 3 times in a row, and recapped my experience. There also happened to be someone equally pissed with the same story in the next line. The guy that knows me was there and said to waive it rather than lose a customer. And I informed him if it happened again, I don't care if it was waived or not, I would never be coming to that store again. And unfortunately as I mentioned the other HV's near me closed, so I'd either be switching to blockbuster or netflix. This store is pretty sorry with late fees and I think there's something fishy going on with a lot of HV's hence frequent complaints by loyal customers,not flaky people taking out bunches of movies then losing them. Oh I forgot one of the times I was told I had a late movie, they claimed ONE movie found its way there on time (when I always rent two and only two at a time). UM, I returned them together! This store is just a mess. I've got one more hassle in me, then I'm done. And when I say one more I mean one more. I rented a while back and returned, and this time I literally took pics with my camera phone of me dropping off in the drop box. So, if I get charged again, I have pics, and will show them then cease using their crappy store.

man i start at hollywood video tommorrow an dey startin me off at 6.76 a penny more then i made at my last job isnt that sum bull? i hope its not as bad as u all say

At the hollywood video I used to work at on tallahassee, an employee got fired for taking a item and bringing it back the next day. they said it was stealing. now i understand the new store manager was taking money from the registers and putting it back weeks later. he never got fired.

This is a horrible company to work for. I've been employed for almost a year, and the company has gotten progressively worse. First, you are responsible for idiotic customers who don't know the difference between a display box and the actual film. Furthermore, if you care about your paycheck, you are told to stay until EVERYTHING is complete, so that the morning crew has nothing to do. Unfortunately, this task can run far over the expected clock out time. Certain customers don't even give the right information! They just lie and give someone else's name and get offended if you ask for ID, so at the risk of a hissie-fit, you have to pray that this person isn't lying, which unfortunately is rarely the case. Certain customers who live with the primary on the account will rent under that name, then return the movie several days late, and hold you responsible for it! The promotions for movies are constantly changing, now it's literally almost every other week, and it's outrageous. The computer system is outdated and horrendously slow, so often the employee will be ready to finish a transaction, but the computer is still lagging behind trying to price the damn movie.
The hours are inconsistent, and one might reserve a certain time up to six months in advance, and then not get it so the manager can fit his/her schedule better. The new E4 program is basically saying that you have to exploit the hell out of the customer at every opportunity, much like retail elsewhere. This company doesn't care about its employees or its customers at all, if it did, it would have a bigger movie selection, and more movies in stock. Those smart enough to realize that have left, meaning that some stores don't have enough work. I couldn't go one day without my phone asking me to come in to either cover someone else's shift, or help around. Essentially, this company forces you to do too much without paying you enough for it.

Avoid them at all costs.

I work at hollywood video and although i have to adimit they do treat their employees like crap most of the time (other employees will recognize that new 4 e's crap), I think most customer complaints are bogus. I can't even tell you how many times I went out on the floor and scoured the shelves for a movie someone swore they returned only to not find it and have it mysteriously show up in the overnight dropbox a week later. And the joke about us not looking for your movies, it's part of our daily morning paperwork to go out and look for each and every movie that has been "returned" by an irate customer. I'll admit sometimes we find it on the shelves and it just wasn't checked in, but I'd say 80% of the time the customer just forgot to return it and then forgot they forgot. Now with that out of the way I'd just like to say that I hate this company with a passion. We recently had a couple of stores close down in my district. I wasn't too worried because we all knew which stores it would be, there are 3 that hardly make a profit, and I had been recently transferred to a mall kiosk which were considered safer than the stores for closings. The manager of this kiosk quit and put me up for his replacement. For almost a month I was doing his job for my pay, without a single complaint because I thought the job was mine. Then without warning, and I mean absolutely none, another mall kiosk closed down and they placed the manager from there at my store as the manager. And when I say there was no warning I mean for neither of us. He showed up for work on monday and there were boxes and a letter telling him to pack up the movies and ship them to my store. He didnt yet know that he was being placed at my store, so he thought he was just out of a job too. And I didn't find out that I wasnt being promoted until he showed up and took over. All I got was a crappy "thank you for running this store all this time on a cashier's pay". So, even though the company sucks, I dont want to see them close down like this because there are thousands of people who will be out a job (as much as it sucks)with very little or no warning. If they make it out of this and I still work here, I'll be leading the fight for a union so the employees can be treated better.

hollywood video closing! i guess in one way i am happy i mean i worked for the company for 5 years i was an assistant manager for 3 1/2 years. i got to know the in's and out's of the company. some of the things they did i didn't agree with and for not agreeing i got let go. the only thing that keep me there for so long was the customer's. the one's you saw every day and bonded with. i do miss that a lot. i didn't like how my district manager wanted to cheat customer's out of there money just to keep his number's up. i thought that was wrong. and when they promoted me to being a manager they sent me to a store that made no business and i hated it. i missed the store that i worked in for so long. and now that store is closing because there business dropped. (in vista, ca 92084) that store was the only one in our district that keep all it's employee's for many years. until that district manager came he let every one go. i am a little sad that the company is closing but maybe it's for the best. maybe they will learn from there mistake's. we had good people with good customer service skills that had customer's come back. but the higher up just didn't like those people. higher up didn't care how long people worked for the company or how hard we busted our butt's off. and getting robed and still stayed working there. my dear friend got a broken nose while robed at gun point. the company didn't care he olny got like 40.00 dollar's out of the whole thing. the company didn't treat there employee's right. so all i have to say is goodbye for good to hollywood video. it was fun while it lasted. but you cheated and lied to many people just to keep up number's. all i can say is just go to blockbuster!!!!!!!

As a employee of Hollywood I don't agree that it treats the employees horribly. Besides for over 60 stores recently closing. The most recent was a store pretty close to the one I work at and I know they were notified a week or two prior. It all depends on the DM. I can't bad mouth Hollywood video all together, even though our store is walking on a tight rope as well, It has helped my family out for years. I'm going to be devistated if our store has to be closed as well but for the time that differant family members and myself have worked at different stores... It was the best job a student, a mother, or a Senior in Highschool could ask for. They didn't whip you nor make you get down on your hands an knees to scrub the floors. Did you ever get grease burns fellow employees? I had worked at jobs that treat there employees horribly and Hollywood was definatly NOT one of them.

I work for HollyWood Video as a Store Manager. The company is really awful to it's employees. We currently have stores closing down all over the country and no one is finding out about it until the 11th hour. Don't you think if a corporation really cared about it's employees it would at least have the heart to tell them that they are going to be out of a job.
As far as customers go, I always put myself in their shoes. You always attract more flies with honey than you do with vinegar, the customers and my staff are the only reasons I have stayed with this company.

I remember one incident where a DVD I was renting needed to be cleaned. The counter person sent me on my way but she forgot to put the DVD into the case. I didn't get a chance to look at the video until the 5 day rental was almost over. I called and was told I could come in and get another DVD but I would be charged for the week despite my not having the actual DVD (their fault!). I reported this to the corporate office and was given a credit. The store manager apologised and everything has been fine since.

Don

I work for a Hollywood, and as a company it treats its employees horribly. Now, as an employee I get to hear this stuff about late fees all day. The employees, dont make more money if you pay more late fees, and its not like we can put fake late fees on your account. The late fee is exactly the same as renting it over, which is the same amount of money you cost the company, when you dont return the movie.. I know, how horrible..that makes no sense..But on the same token most of the managers I know work with people on their fees. Anyway, the company doesn't honor raises, gives no guarantee of consistant hours, and doesn't even promote people with a consistant pay rate. I would not suggest working for the company at all.

I was charged a lot of times for late fees and stupid me just paid. i didn't care less at first but it seems like it was happening a lot of times so i took note of the dates that i returned the movies I rented. Hahaha! Hollywood video BUSTED! and the girl Michelle that works there Hollywood Video (lake in the hills, IL) was very Rude and she didn't know that my next move was to contact the corporate office. Though they called me apologized and in additon to that, offered me 4 free rentals, i would never go back there. The late fees is a SCAM! BEWARE! This is my 2 cents.

Basically, I liked Hollywood Video before I started working there, so me being an employee isn't raising my opinion of the store. In fact, my major complaint with Hollywood Video is the way employees are treated. As a customer, the store is great if you can understand the concept of a 5-day rental, which unfortunately most people can't... Obviously every store is different, but my opinions are solely based on situations I've witnessed at my store. From what I can tell, most of the complaints people have with Hollywood are the same complaints I hear every single day, late fees for movies returned on time, movies claimed to be returned but are missing from the store, etc. I can assure you that employees at the store I work at DO NOT intentionally check your movies in late or not at all. In fact, most of the time your movies will be checked in almost immediately after being returned to us. With that said...we STILL have people having the same problems, and 99% of the time, the customer ends up being at fault anyway. Countless times people have said they are positive they returned a movie to us and that we just lost it, only to later find it underneath their car seat. My point is, if you ever have a problem with a store, you might want to re-think the situation to make sure that blame is being placed with the correct person before getting upset and making harsh decisions like deciding to close your account, or in more extreme cases, warning everyone against going to the store.

I'VE BEEN WORKING AT HOLLYWOOD VIDEO FOR NEARLY A YEAR NOW. IT WAS FINE TO START WITH. RECENTLY HOWEVER THE COMPANY HAS GONE FROM CRAZY TO INSANE! WE HAVE TO GREET EACH CUSTOMER AS USUAL BUT WE MUST ALSO HAVE ONE PERSON WALKING AROUND TALKING TO ALL OF THE CUSTOMERS...AND WE ARE REQUIRED TO ASK THEM ABOUT 4 PROMONTIONS (PLAY GUARD, BUNDLES, GAMES, AND MVP) IF WE MISS ONE QUESTION ONE TIME THEY'LL FIRE US! AND I RECIEVED A PROMOTION IN JANUARY BUT DID NOT GET THE PAY RAISE UNTIL APRIL...IT IS JULY AND I HAVE YET TO GET MY BACKPAY FROM JAN-APR. I THINK PEOPLE SHOULD BOYCOTT HOLLYWOOD. THEY ARE TERRIBLE TO THE EMPLOYEES!!!

How and the heck does this horrible video store even compete with blockbuster? This place is a joke and their late fee's are a joke too. No wonder why they always have what you are wanting to rent because no one wants to rent from them. This is the second time that I have been charged with a late fee. Returned the movies on the 6th day and charged for a whole 5 more days. Have they ever heard of prorated?? Guess not. Never rent from Hollywood video again! And also the dumb girl that works there told me I couldnt close my account. What do you mean I cant close my account? I will totally boycott hollywood video and I hope everyone else does too.

Regarding the service at

Hollywood Video
14705 Wood Forest
Houston, TX 77015

I don't know if this is the place to post something like this but I had to get it off my chest. On July 14th after 11pm I went to make a rental at the Hollywood Video at the above address. There were four employees on the floor a guy named Antonio, the shift leader, and another guy and two women employees, one of the girls was hispanic. Anyway I was looking around when I heard the young hispanic employee start chatting with her co-workers about a "fag", yes, that was the word she used and quite loudly. In minutes the conversation turned into "f--ing fag" this and "f--- fag that" I was momentarily stunned not only by the hispanic woman's homophobic remarks but by the snikering attitude of Antonio her shift leader. While we can not force people to be accepting of other people's differences we can at least expect for people(employees) to behave in a professional manner while at work and especially in the precense of customers. The next part is really sad...when I made it known that I was bothered by their behavior, Antonio and the hispanic woman shrugged it off and laughed as I left the store.

It's a crying shame that people like that exist but it's even more of crying shame that when confronted their attitude is one pure and blatant disregard, not only for the customer but for any person that stands before them.

Thank you for your time.

Hollywood Video is the absolute worst - avoid them at all costs. Their late-fee system is draconian, and they have very little interest in customer satisfaction. Notice how most of the negative reviews come from customers who were actually quite happy with Hollywood Video for *years* - take that as a warning. If you've given Hollywood Video a 5-star rating, just wait - your day will come. These guys will find a way to destroy any "relationship" you *think* you have with them.

An okay video store. I always went here before they built a Family Video near me. I stopped going here because they charged more for new releases.

As a current employee, I have to say that there are a ton of stores that don't really seem to work as hard as others, I'm fortunate to work with a staff that is committed to the mission statement, and is great at getting people to really enjoy coming to the store. Personally, I believe that nothing should be taken to heart between a customer and an employee, because everyone is human, mistakes will happen, and no employee makes a mistake on purpose to spite you or anyone else.

To those complaining about customer service, I ask you to find another channel for your anger. Respect, no matter what, is a two way street. It's much easier to help someone out when they're not shooting spit in your face about something that the employee likely had nothing to do with. Unfortunately, due to the high volume of customers we deal with on a daily basis, we're not able to become completely familiar with every single account and every issue within. When you add that together with the policies we must follow, it makes for more frustration on both sides when people start shouting or demanding things. Basically, we're as nice as you are, without saying it rudely.

I use to worked for hollywood video for about three years. Through those three years I had about five different managers. NO one wanted to stay for this company. The pay is horrible and no benefits besides free rentals. They do not believe in seniority and do not care about their loyal employees. Overall, this is a nasty company to work for. Do not waste your time working there. As I mentioned earlier you get paid poorly and they never give enough hours claiming they do not have money for labor.

Hollywood videop is a rip off, iv'e had so many problems with them. I will never go back there again. I never ahd this problem at the hollywood video in Orange county.

As the last viewer said, returned my movies on time and 2 weeks later, "we do not have them." Called a liar and now after talking to many employees my results: " Manager does not return phone calls," " manager does nto follow policy on lost or late moveis," " manager will not look for your movie if you complain to corporate." Look, I am a customer. I paid for a service and I returned my items I rented. The policy Hollywood video has is not right. Customers should not be charged for inter-personel errors. Should I pay for a movie that mysteriouly showed up on the shelf 1 month later? Should policy be followed for finding and scanning movies, I believe I was told on a daily basis? Would you, the employee, be willing to pay if you were in our situation?

I have been going to Hollywood Video for years and was happy with them until receiving a notice that I had a movie 1 month past due. I had rented 3 movies from them at one time and returned all movies 2 days later. Upon calling the store I was told that 1 movie was returned 2 days after checkout and 1 was returned 2 weeks late and another never. After insisting that I had returned all movies on time and begging the clerk check to see if the missing movie was restocked in error the clerk finally checked and guess what...it had been restocked in error. The clerk fixed that on my account then told me I was still responsible for 2 weeks of late fees on the other movie. I told him I turned all 3 movies in after 2 days and he had just insisted that I had a movie I had never returned which had just magically appeared stocked and sealed on his shelves...and now he still insists I was late! I then had him look at my record which in the past 8 years I had not once been late and all movies checked out at one time were always returned on the same date. Well he continued to argue with me and I will have to call the corporate office tomorrow to try to get this fixed. The money is not an issue but the principal is. It is ridiculous for a loyal costumer to be treated like a lier.

Wow, I am surprised to see that there were more good reviews than bad one's. I worked for Hollywood Video for 6 1/2 years between '97-'04 and it will always be one of my favorite jobs, what i liked the most were the people i worked with, i didn't find customers to appealing and corporate was terrible. I got yelled at on a daily basis, by customers who had a problem, I always tried to take care of the problem to the best of my ability, but after so many years and so many lies you do start to think on the more negative side of people. and you could usually catch someone in the act of lying by asking the right questions. On the other hand you can always call corporate and they will help with anything. The thing that customers have to realize is that the employee's are not treated well by corporate/management. 1st they usually hire managers who have no management experience so that they don't have to pay as much. 2nd the only profit Hollywood Video makes is on candy, and late fees, everything else goes to the actor and directors etc... which leads me to... 3rd look at your minimum wage in your state that's what the employee gets paid, now if it's 5.15 to start and that employee get a 3 month raise, a 6 month raise, then a raise every year in april, they give two decent raise for the 3 month and the 6 month ones. but they are only 25 cents. Then every raise after (well the person with the best review gets the higher raise, the highest being 13 cents, and it goes lower even if your review is still quite good. The only reason i made just over $7.00 after 6 1/2 years is because I was an assistant manager. Based on that alone besides mean rude customers, the reason you are being treated bad is cause they can. Video stores don't want to hire people so you will almost never see anyone get fired no matter what they do. and unless you are a store manager no benefits. Now you have corporate who get to go on fun trips to different states to meet actors and go to disneyland, and get paid holidays, and get holidays off. Oh yea!!! they also get new corporate cars every year. And we can't except tips like a waiter can.

I have been a hollywood video customer for over 8 years and have spent literally tens of thousands of dollars on movie rentals and purchases. I am extremely dissatified with level of service that i have gotten. First of all, employees at 3939 CRENSHAW BLVD LOS ANGELES, CA by the name of kim and the manager on duty are extremely disrespectful with their hispanic customers. I have turned in rentals on time and have been charged late fees. Dvds have been lost by employees only to find them restocked on the shelves. But the final straw that caused me to write this complaint is that i was accused of returning an empty dvd when i had actually put it in the box. I was charged late fees and was told to buy the dvd at Target if i ever wanted to settle the account and close it. In other words I couldnt even report a dvd as lost and close my account until i repurchase the dvd or settled the account in collections. I had to rebuy it at target and turn it in as late 38 days later. This is preposterous. I will never do business with hollywood video again. I will make sure that every review website gets a copy of this complaint as well as announce this in radio stations in palmdale, bakersfield and fresno, urging people of the ripoff policies that hollywood video is enforcing. I own a nationwide newspaper with over 360,000 registered users that will all get a copy of this complaint. Mark my words I will let everyone I can know what kind of policies you guys are trying to pull off.

To whoever said that "Blockbuster gets it sooner," that's not possible. All stores get the same movies on the same dates. Even if Blockbuster were to receive their shipment a day or two early, it wouldn't matter to the customers as no chain can have the movies on the shelves until the "street date," which always falls on a Tuesday. If your Blockbuster is renting movies before Hollywood, they won't be doing it for much longer.

Over two years ago I had my ex-wife removed from my all my accounts from all your stores in the West Valley, Utah area where I lived at the time, however, one of your stores continue to rent to her and this is the second time she has not returned a movie or game. I went to each and every store at the time I had her name removed from my membership and asked that my Utah driver license be shown before one could rent a movie or a game from you. Because of your store here in West Valley I my end up with bad credit so what are you going to do about it? I really don’t appreciate getting this letters when it isn’t my fault. What kind of idiots to you hire at your stores? Can't your people do things right? Thank goodness I have a BLOCKBUSTERS near where I live. I will take all my business there. I will encourage all my friends to do like wise. I have to drive by a Hollywood video to get to the BLOCKBUSTERS but it is worth it to me. I will never rent another thing from you company. I tried sending you an email from your website and this is what I got, you sure don’t want anyone writing you, so you?

I absolutely LOVE the Hollywood Video near my home. The clerks are all friendly and pleasant. They know many of their customers by name. I also find that they seem to have a broader selection than Blockbuster. This really is the best video rental place!

Since I've been a Netflix customer, I haven't stepped foot into a video store more than a couple of times in the past year, but when I was a regular, Hollywood Video was my preferred video store even though it was a lot farther away than Blockbuster. Hollywood has a great selection and the staff was for the most part very good. It's funny to watch customers wandering through the store with cell phones glued to their ears discussing the night's choice of celluloid entertainment.

Unwarranted late charges are a form of theft! Theft is a crime! All criminals should be held accountable! If Hollywood Video steals from its customers the very people who make that very same business viable this just adds insult to injury. These types of inept underhanded operating procedure must not be tolerated! Contact the BBB & the Federal Trade Commission. Its just like VOTING if you dont participate you cant win Hollywood employees need not reply!!

I have been working at Hollywood Video for about 4 months now and it's a great part time job. The selection is bigger, friendlier, and movie trades. We just started the movie trade in system and our customers love it. I've never really been to a Hollywood video until I started working there. I used to always put up with blockbuster's stick no wonder people like hollywood video better blockbuster's full of themselves. Don't get me started on online renting. The problem with online rentals is if you get a scratched dvd you have to send it back and wait for a new in about 2-3 business days. Instead of that stick you could bring back the scratched copy to hollywood video and we will give an even exchange or a different movie for the hassle. Plus, Hollywood video helps customers out with Additional Rental fee's (late fee's) unlike blockbuster they tell you to piss up a road. Seriously Hollywood Video is just way better.

I used to work for Hollywood Video and loved each day I went to work. Yes we had upset customers and yes we had employees that should not have been working for us at the time. Other than the fact that you cant get anyone in the company to take you seriously about problems going on in the store you tend to sink or swim. I was terminated on my day off for coming in the store to help the new shift leader on duty who was overwhelmed with her crew calling in sick on her. She made a mistake using my code and they fired me without warning no prior write ups no prior counselings, poor girl did not not know what she was doing and needed a pass code for certain functions. I was with my family that day and had to go help her in fear of upsetting customers with lines. go figure i put in my own time and got fired....I loved working for this place... i loved the customers ....i loved the movies...I thought i was in the perfect job...

we have 2 choices here hollywood video and blockbuster. our 1st choice is hollywood video its closer but we hardly rent at all anymore. its just as easy to buy it