Shaw Cable

Added on 12/01/2003
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33 Reviews

username1987
06/03/2011

Shaw Cable 1

I switched to Shaw because someone came to my door and pressured me into doing it making it seem like I couldn't do anything else. The promotions were good, so afterwards it didn't seem so horrible. We were originally with Telus and once Shaw installed everything, it felt as if we down graded. The TV quality, the phone quality, and the internet quality. The PVR didn't work properly and was recalled after about 4 months, I then had to send it back to get a new one. The new one didn't work much better. I had also been used to Telus having wireless internet, and Shaw did not have wireless and I was told I would have to by a wireless router to make our internet wireless, which was about an extra $100 that I wasn't expecting to have to shell out. But for less money, you get what you pay for. Once our promotions where up, we were paying a ridiculous amount and for us to go back to Telus it was going to be much cheaper. And that was BEFORE any promotions. When I contacted Shaw to find out where to return our equipment and how much we still owe, they were very helpful until they saw that I had cancelled my services. Then I got badgered into telling them why I cancelled my services and was told to be prepared to pay way more once my promotion deals were over. And he kept saying that there is no way that Telus was cheaper and that I had made the wrong decision and continued to badger me for about 5 minutes when I finally ended the conversation. It left me furious with Shaw and that made sure that I will NEVER be a customer at Shaw ever again.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 0 Disagree

Crappy
05/17/2011

Shaw Cable 1

Shaw cable sucks... would not even rate it a 1! We had been a customer of Shaw's for about 15 years and have moved on many occasions. Recently we called Shaw to tell them that we were moving and they told us it would cost us 500 dollars to move! We asked why because we have never been charged before. Their response was that it was a new policy. After further discussion the guy on the phone said he would give us a deal and put the price down to 250 dollars! We said we are not paying anything and told the guy we will be cancelling our service. The guy told us that we will need to return the modem to the office or we will be charged for it, which we said okay to and the guy said fine and hung up on us!! We ended up switching to Telus, which we have found to be cheaper. THERE'S MORE.... We had not returned the modem and figured that Shaw would just charge us for it as we had not had time to go to the office and return it. Next thing you know we got a notice in the mail saying that a collection agency will be after us if we did not return the equipment within 10 days. The letter was written on the 7th of the month and we did not recieve it until the 17th via mail (10 days). Needless to say, we went straight to the office that day and returned it. Then we were told that we have money owed to us from shaw (for returning the modem). Why would they take the money out of our account for the cost of the modem, then send a notice saying a collection agency will be after us if the modem was not returned, then when returned, refund the money?????? MAKE SENSE???? AND why not call us to remind us to return the modem and verbally warn us? We will NEVER go back to Shaw! BEWARE as they may mess with your credit score for no reason!!!!!

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Votes on this review: 2 Helpful / 1 Funny / 4 Agree / 0 Disagree

daledale
03/27/2011

Shaw Cable 3

I was with out phone, internet and TV because shaw decided to change boxes, and again when the power was out for 12 hours, I was without service for 12 hours, of course shaw doesn't have any backup as it would cost show money. Shaws responce was to disconnect me from email so I could not complain any more. I am ready to switch back to Telus, as mush as I dislike the Telus scabs. Piss on Shaw

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Votes on this review: 1 Helpful / 1 Funny / 8 Agree / 0 Disagree

Smile73
12/13/2010

Shaw Cable 1

I just called Shaw Cable to cancel my cable subscription and found out that they cancel at the end of your billing cycle. In my case, the billing cycle started two days ago, so now I will be paying for a cable subscription for 28 more days when I have no intention of using it. If you are thinking of switching providers away from Shaw, be sure to check your invoice for your billing cycle, otherwise you may end up paying for services for much longer than you expect to....

Very disappointed! They pledge that you don't have to sign up for a contact to receive their service. I guess they make up for it by charging you an extra month's charges when you do decide to cancel.

Very deceitful!

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Votes on this review: 2 Helpful / 0 Funny / 14 Agree / 2 Disagree

solange1
12/11/2010

Shaw Cable 2

I just called to cancel the cable because we moved to Telus. This big telecommunications company refuses to cancel via e-mail or chat because they want you to talk to their "Loyalty" department. Mr. "Loyalty" was a guy who whined about how much I'm going to be ripped off by Telus and wanted me to be informed about Telus' hidden charges, since Shaw apparently has so many people calling back, full of remorse for changing. Then, he told me that if only I had called to talk about my thoughts of moving to a company that is giving hundreds of dollars worth of a better deal, they would have offered me a whole lot of free stuff that would have been worth more. So, let's see...if I have the time, the energy, speak and read English really well, and am aware that this industry is really run like a car dealership, I could have saved a bundle. It will be years before I consider going back, if that's how they run their business - why have ads anyway??? What not just have good promotions so that everyone can be eligible to make informed choices. Good riddence!

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Votes on this review: 0 Helpful / 0 Funny / 12 Agree / 0 Disagree

008
10/04/2010

Shaw Cable 1

My day started off pretty good. I had some time so I decided to call Shaw to talk about some charges on my bill that I did not recognized. I was on hold for 55 minutes!!! Every minute that passed by I was getting angrier and angrier. I decided to just hang up before I snapped. The wait just to talk to a customer rep was ridiculous. If Shaw wonders why they get so many escalation calls they should do something about putting people on hold for so long. I didn't get to talk to a rep about my problem but, from this Shaw customer service already stinks.

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Votes on this review: 1 Helpful / 0 Funny / 21 Agree / 1 Disagree

Barfly242003
09/27/2010

Shaw Cable 1

Avoid these jerks at all costs. Their customer service is appalling. They services are the most expensive. The most reprehensible company I've ever dealt with.

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Votes on this review: 0 Helpful / 0 Funny / 16 Agree / 2 Disagree

dstyle
09/20/2010

Shaw Cable 1

If a company has to put you on hold for more then 2 hours at slow times they NEED TO HIRE MORE PEOPLE! I was one hold at a 'Slow time' for more then two hours this after having to technicians come in a day apart to fix stuff and me calling to get my cable box fixed. mean while on hold I was told about all their many 'Wonderful' offer over 200 times to the point where I was angry not becasue I was on hold but because I had to hear the same thing over and over again. Finally when I get a person he was a bit helpful until he said we need to send another technician the only time I have is Saturday and the time is ALL DAY so my Saturday is ruined if I wait around from this guy that will come and the problem will probably not be fixed like it should have the first time. Honestly the last time before this we had someone come fix stuff she took out a lot of parts which I'm thinking is the problem now as one was a extra power thing for the signal and now the guy is saying the signal is to low! Thank you Shaw for another blood pressure raising day. I would change carriers but my parents pay for it and always make me do the calls so they don't really care.

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Votes on this review: 0 Helpful / 0 Funny / 15 Agree / 2 Disagree

oaktree
09/16/2010

Shaw Cable 1

If you want to cancel keep a record of your calls, dates, bills, etc.

We phoned to cancel our internet service but kept getting monthly bills. We kept phoning each month to explain we were canceling. Finally, after hearing nothing for a few months and thinking we had finally got it straightened out, we get a phone call from a collection agency that we owed 200 dollars. We phoned the collection agency and explained but they said there was no record of any of the initial phone calls and we had to pay or our credit rating would be effected.

Just talked to a friend yesterday and he is getting the same treatment. He phoned to cancel their service and switched to Telus four months ago. He just got a bill in the mail for 4 months service, over 230 dollars. Again they said there was no record of the cancellation call.

This is truly ironic for I have never heard of anyone having to phone twice to get an initial hookup. How is it that they manage to keep a record of these calls on the first try?

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Votes on this review: 3 Helpful / 0 Funny / 16 Agree / 0 Disagree

thailynn
07/28/2010

Shaw Cable 1

Shaw sucks, don't get it. We've been with Shaw for about five years. At first it was good, we had good internet and the bonus Shaw Secure. However it went downhill from there. Things started to take FOREVER to load, every time one of my friends used our computer they always mentioned our poor internet service. They even SUGGESTED we switch to Telus.
Their customer service isn't completely horrid. We've had a lot of nice representatives who tried to resolve our problems calmly as possible. But you have to wait a good amount of time before you get to speak with anyone. And you end up phoning them a lot, because there are a lot of bugs in their service. It's terrible.
Now, when we first signed up with Shaw we were given these discs that installed everything. One day we uninstalled some programs to let our computer have more room on it (thus, it works a little faster). Everything was working after that but we had to re-install Shaw since I accidentally uninstalled it. So I put in the disc, and nothing happened. I kept getting error messages and then I just gave up. It gets worse though, next time I logged on to my computer I couldn't open any programs or do anything. Shaw CDs corrupted our computer! Yes, the CDs were about four years old - but there were no warnings or nothing. I still have CD computer games from 2002 and they still work without breaking our system!
We had to system restore in order to fix it. The keyboard way, since I couldn't get anywhere besides the desktop.
Now, here we are in 2010 - our last year with Shaw. And nothing is better. We got a free modem but it has done nothing but caused problems. I have continuously failing internet, freezes, and more frustration. Not only that but when the Shaw man came to install their new modem (which was supposed to make a lot of the issues go away) I told him about my Shaw Secure CD complaints and showed him the CDs. He said we could just install it off their website from now on.
HA! I go there, and it's not even up and running. I just keep getting a 404 when I try to go to the download page.
So if you want to save time and money. Don't get Shaw.

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Votes on this review: 7 Helpful / 1 Funny / 11 Agree / 2 Disagree

bnalt
05/03/2010

Shaw Cable 1

Moved to Vancouver from Edmonton about a year ago, had used Shaw for years and service was great. Have used Shaw in Vancouver for almost a year and have had such brutal sevice that I finally cancelled and went with a competitor. Not only did I have recurring techical problems but what got me to cancel was how frustrating it is to deal with them. When phoning for help I had to wait forever, over the year I estimate I used hours of my cell airtime on hold while their "Customer Support Representatives" helped others (this is probably due to the high amount of problems Shaw customers are subjected to). When I finally got through to service they were often rude. It was so bad one time I thought they were joking with me and I asked if I was on some comedy show something like candid camera but without the camera. When my wife went to Shaw downtown to return the internet modem there was a huge line-up of people returning modems and complaining about the service and guess what... they were being treated terribly (people were mad and some were swearing as they left the building).
Anyway I am also a shareholder of Shaw Communications and will be dumping my shares asap. Service from the company I am with now has been excellent and very professional and costs less! I will never deal with Shaw Vancouver again.

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Votes on this review: 6 Helpful / 0 Funny / 17 Agree / 1 Disagree

thestuffk
02/18/2010

Shaw Cable 1

Shaw Cable sucks, they have a "No contract" promotion but when you call to cancel service they charge you for an extra month. This seems like a penalty to me. I will never use Shaw again.

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Votes on this review: 7 Helpful / 1 Funny / 20 Agree / 3 Disagree

Ricorobins
01/24/2010

Shaw Cable 1

Shaw is horrid. You basically pay for lag.
I wish I was in control of the internet in my household, because i'd cancel shaw and get some god damn dial-up. It'd probably increase my internet speed 10x.
Nothing is wrong on my end, and several people I know also have Shaw and lag at the exact same times as me. Would be a VERY odd coincidence.
Telus sucks just as bad, and there really aren't many other options between Telus and Shaw(in my area anyways). What the hell.

Dial-up is the way of the future if this keeps up. Which is really, really sad.

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Votes on this review: 3 Helpful / 2 Funny / 11 Agree / 2 Disagree

tetra
10/25/2009

Shaw Cable 1

I've used telus for about 3 years with very little problems. A few months ago I decided to try Shaw for their faster 10mbs. Also we had constant problems with the stupid telus 2wire router dropping the internet signal. It would have that red light on every morning and needed to be reset. I was happy with the cable and It actually went a full 10mbs! I kept both services on for about a month. The cable eventually started sucking out at peak times. more and more the cable was unreliable. Having that 10mbs down is really useless when its slower than a 56k modem at peak usage times. Eventually cancelleed the service from shaw and stuck with telus.
THEN.
I moved to a new house in the same city. Called telus to get the service moved. long long story short they fked up and hooked out our neighbors address instead. had no service for over a week. spent hours on the phone with telus trying to explain to them that i dont need to restart my router because there is no signal on my phone line!! Finally got a service tech who knew what he was doing to hook it up in 10 minutes. "When we unhook things they are really unhooked he said". Apparently physical wires had to be switched in at least a couple different locations to recconect our phone line. After that of course the internet worked finally. Telus gave us a month free of internet, which was nice but already told them were going to shaw.
Like 3 weeks later Shaw finally comes to my house (even though I see a shaw van outside my house every couple days, at neighbors houses) <--That should have been a sign now that I think about it. The guy comes in and than tells me hes only here to port my phone (which took him like 4 hours btw), he has no work order for internet or tv installation. so like a week later another comes to install the internet and tv. All the while I still have the old modem from the last time I had shaw. He hooks everything up and of course the signal is like 110% when he checks it. Anyway we've been using shaw now. The digital cable sucks, it cuts out all the time, sometimes I can't even watch certain channels. the sound is choppy, video scrambles. luckily I don't watch tv often. The internet was good for a while but its now touch and go. sometimes it works, which is nice. but often it's slow, and drops connections. I have hit refresh constantly to get pages to display. forget downloading. I'm writing this right because I can barely make use of this internet. Im geting like 12KB/s and its cutting in and out frequently. Its been like this for 2 days. This is what I've always known about cable and I plan to return to telus again. the lesser of two evils. telus vs shaw. At least dsl offers a more consistant connection. Shaw's faster speeds aren't worth it in my opinion.
And what is up with SHAW agianst this tv tax? They are running constant anti tv tax propaganda and I can't understand why. I think their service sucks. I think they need that tax! They should be using that money to fix their services. I would pay 10$ a month for a tv that I could watch that didn't cut out. Or internet that went as fast as they say it does, ALL THE TIME. without slowing us down to 1995.

Well I don't know how helpful that is. sorry about shitty puctuation and whatnot. Both of these companies blow each other they are so horrible. They are both against tv tax as well. go figure.

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Votes on this review: 3 Helpful / 1 Funny / 13 Agree / 6 Disagree

avonladymellis a
09/25/2009

Shaw Cable 1

I hate Shaw Cable Internet service! My God they are awful. When we were with Shaw Internet there were three people living in my house all sharing the same internet. We had an Xbox hooked up to it too. They shut our internet off for going over the bandwidth cap or whatever. I think it was about 60g or something. With three people using the internet at the same time, watching videos, playing games, playing xbox etc, it's pretty easy to go over the bandwidth. We had to call them so they could try to sell us a bigger bandwidth plan and suck more money out of us for their slow internet. Also, the internet was sloooow! They throttled our bandwidth and it was slower than hell! I happily switched to Tbaytel and haven't had a problem with my internet at all. If you use the internet for more than your email you might want to switch to a new internet provider. Shaw cable will just hassle you and make you pay more for their slow crappy internet. Oh yea we were paying for their "FAST" internet too...

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Votes on this review: 6 Helpful / 0 Funny / 7 Agree / 5 Disagree

apple1231
09/17/2009

Shaw Cable 1

I'm disgusted with Shaw Cable!! I have phone, fax, internet, cable, UFC, Canucks Pay-preview and movie central. My mom and I own a house together and because she lives downstairs they audited our home, demanded that they come in to ensure that we don't have a basement suit that we are splicing cable to. They threaten to cut off our cable unless we pay an additional 29.95 a month for the downstairs. When we set up our cable we explained that we are joint owners and live as one family and they said that was not a problem. 2 years later they are treating us like criminals. They are thieves and I have cancelled all services with them.

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Votes on this review: 7 Helpful / 2 Funny / 13 Agree / 1 Disagree

mikebe
09/11/2009

Shaw Cable 1

Those of u who like shaw should not be allowed to vote because either your in management, mental, unfit, or just totally brain dead

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Votes on this review: 3 Helpful / 6 Funny / 11 Agree / 5 Disagree

dtur
09/10/2009

Shaw Cable 1

I have never had worse service from any other provider. Shaw makes Telus look really good. I own a small buisness and have been with Shaw for my telephone, internet and cable. In the 17 months I have been with them I could count the months I have gone with problem free service on one hand. Everything will cut out at any point in time. Calling them to inquire about the problem is always a frustarting experince. I wouldn't recommend them to my worse enemy.

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Votes on this review: 5 Helpful / 1 Funny / 11 Agree / 3 Disagree

mrspillay
09/02/2009

Shaw Cable 1

I never had problems with Shaw, until I cancelled my cable. The month after they disconnected my cable, Shaw continued to bill my credit card. I phoned them, and was told that it was all sorted out, and that I could expect full reimbursement for their error. The next month, they not only failed to reimburse me, but once again billed my credit card for non-existent cable! After spending more than 3 hours on the phone with multiple representatives, Shaw stopped billing me. Unfortunately, they continue to owe me over $80 more than a year later.

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Votes on this review: 4 Helpful / 1 Funny / 9 Agree / 1 Disagree

Ceilidh
06/21/2009

Shaw Cable 2

I haven't had a problem with their cable service. I have had problems with their customer service in regards to their digital phone. We were unable to make any long distacne calls for 2 weeks. My entire family lives in another city and so does my husbands. I had to call them 4 times before it was fixed. They told me I was going to get a credit for the 2 weeks we had no long distance, but guess what? I got the bill and no credit was ever issued. I've lodged a complaint but I'm certainly not expecting anything. I would strongly caution people not to use them for phone service.

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Votes on this review: 5 Helpful / 1 Funny / 7 Agree / 1 Disagree

maharei
04/02/2009

Shaw Cable 4

I've read over all the reviews here so far and found myself chuckling at the poor ones. I see over dramatized words like "victim" thrown about and I can't help but roll my eyes - if you feel that you have been “victimized” by Shaw, you are most likely part of the extremely low percent of people who has had a bad experience with this company. People get pissed when their internet or cable go down, and if there is not an immediate fix, then the problem most likely escalates in their mind and makes people more prone vent their anger here.

The two star overall rating is not an accurate representation of Shaw’s customer service.

I have gone with Shaw for years now. I am a computer junkie, and play games online. If my connection goes out, or if things are loading much slower then they should then I am one of the first people to get angry and call up Shaw. I have had a couple times where the wait was longer then 5 minutes, but in those instances they do give you an option to leave a message for a call back. I’ve used this option before and they are very diligent to responding to their customers, I’ve always been impressed by it as well as their calm, respectful and helpful demeanor over the phone.

Never a bad experience with their customer service. If you compare them to Telus or Comcast (big in the US), then you'll find that they are excellent. I have only had one instance where after one of the tech guys was over adding a breaker to the cable line (so that we could watch tv in another part of the house) that I had problems with my TV and internet connection. However after I called we had a guy come up the day after and they refunded me a portion of my monthly bill as well as apologized for the inconvenience.

As for resetting your modem, if you call once and they show you how to do it over the phone then it's pretty much common sense that you don't need to call them again just to figure out how to reset it. You don't need to wait on the phone several times just for them to suggest that to you.

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Votes on this review: 0 Helpful / 1 Funny / 6 Agree / 27 Disagree

AllenCheng
04/17/2008

Shaw Cable 1

If you are going to move, watch out!
I use Shaw more than 10 years in Richmond BC. Both TV and Internet Signals were good. BUT....
Two years ago, I sold my house and moved to a new place (in Richmond, too).
I called to move, they said that they must close my old account and then open a new account for me, all fee are waived for good customer like me.
Guess what happened?
My package bundle discount gone!
They don't offer the package I had before.
I use pre-authorized payment, 8 monthes later, I found I paid much more. Then, I called them many time, very bad and rude "customer service".
I never got my bundle and money back....
If someone knows how to deal with this kind of deceive, please let me know.

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Votes on this review: 4 Helpful / 0 Funny / 8 Agree / 0 Disagree

Telusinterneti nAB
03/09/2008

Shaw Cable 5

Shaw is reliable, consistent and very gifted at providing both reliable internet and cable. I dare say they are prepared for the multi-tasking...unlike those one hit wonders over at telus. Good luck to you if you use them for anything beyond your phone!

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Votes on this review: 0 Helpful / 1 Funny / 2 Agree / 18 Disagree

fvsd
01/17/2008

Shaw Cable 5

This is how Shaw Cable is: I pay for 10 MBs per second fast speed and ofte it runs with a speed less that of the dialup speed.The Shaw Cable company has a very bad services to its customers.The MBs Spykes in a matter of seconds between 2404 Mbs to 6.000 Mbs 7 and 8 as you look at it on when downloading or at DSL speedckeck report websites.It is very unstable and it treats their customers very unfairly for what services they are paying for.It is a total garbage for gamers and downloaders alike to have it set it up. It causes me lots of anger and displeasure and disapointment using their cheap good for nothing garbage quality of highspeed internet services. I hope they go out of business these dumb loser crooks! Online Gamers Never Sign up with them. Instead choose a broadband connection services which is a lot cheaper if you have a basic telephone line in your home you can connect to it by calling a broadband customer service like ex: the "Primus".Good Luck and good ridance of
Shaw Internet Cable, if you already have it in your home get rid of it. They're Shameless Thieves.

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Votes on this review: 4 Helpful / 0 Funny / 9 Agree / 7 Disagree

JCHorEll
01/04/2008

Shaw Cable 1

Internet cable service by Shaw sucks, the speed they charge me for is 4.5 Mbps, yet many time I don't get more that 250 kbps. This is misrepresentation of their service, I am tired of calling Shaw to reset and reboot modem, spending over 1 hour on the phone everytime I call for help.

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Votes on this review: 1 Helpful / 0 Funny / 9 Agree / 1 Disagree

mjhcanada
12/10/2007

Shaw Cable 5

I'm not sure why the others have such a bad review of Shaw. I guess a review site draws those looking to vent. I've been a customer of Shaw (both at home and at work) for more than six years now. Cable television since the beginning, then internet service and now digital phone. I have very little to complain about - in most cases when there were issues, they resolved them over the phone, or dispatched a technician to fix it the next day. Technicians were always on time and friendly. In some cases where I needed, for example, my digital box replaced (which I own - not rent from Shaw), they replaced it for free right on the spot. No warranty repair or anything else... just replaced & fixed. Nice.

I've never waited on hold more than a few minutes for help. If their call center is very busy, they give you an "immediate callback" option where you punch in your phone number, and it "holds" your place in line so when a customer service rep is available, they call you back. No waiting on hold. Pretty nice in my opinion. Worst case, you get a call back an hour later. What's wrong with that?

I'm temporarily living in the US and in comparison to the cable/internet/phone providers down here, Shaw is amazing....

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Votes on this review: 0 Helpful / 1 Funny / 2 Agree / 16 Disagree

axon54
07/24/2007

Shaw Cable 1

Customer service is so bad it takes 3 calls ( waiting time totalled over an hour) to get them to reset my cable box by remote! The first 2 guys did not do it right. The 3rd guy got me my channels back but now the picture quality is screwed. This has happened many many times with me and Shaw.

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Votes on this review: 3 Helpful / 1 Funny / 7 Agree / 2 Disagree

rooprob
01/13/2007

Shaw Cable 1

Internet service has been good. Installation technician was friendly and quick. Unfortunately from a technical standpoint, the Terayon cable modem is only 10Mbit Half Duplex which means you can have all the download performance in the world, but with the end point at 1992 speed there's no way you're going to use it. Which is probably the reason why, in 2006, they're supplying kit which harks back to those early days of ethernet performance. Try starting two or more low bandwidth (5-20kbits) streams and that half duplex link will kill the line from the context switching. Don't think you need to download two things at once? Use a modern interactive website with banner advertisment affiations.... ooo all of them.

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 0 Disagree

trauby
11/23/2006

Shaw Cable 1

Has anybody ever encountered the so called 'Customer Service' provided by 'Shaw' ?
It brings me to shame and shock to see the height of disregard these people have for the residents of this region.
Firstly, if you ever try calling their customer service number - you'll be put on hold ad infinitum. (You can have a 5 course meal , play soccer , watch a movie and still when you return you'll still be on hold) .
and if you leave your message and number for call-back ; they'll call you at the oddest of time when you least expect it. (and if you happen to miss that call then they'll black-list your number so that you don't get the call-back option whenever you try to call again).

I've been a victim of this many times (and so have been some of my friends).
They don't have anything other than to say 'We are sorry!' or 'We are experiencing excess number of calls' .
Why can't they increase the number of staff? (Oh! I see , SHAW wants to be RICH as SOON as Possible by cutting the number of employee).

Even some of the developing countries can handle 'customer service' better than this.
It seems the only thing they are interested in is getting maximum profit by giving more services (Hey! what happened to the quality of service? ). From promoting new set-top boxes to marketing digital-phones (which are by far exhorbitant than what other companies offer), they don't even care what 'Quality' means.
It took one of my friend , few hours of phone conversations, half a day of holiday from work and 10 days to get a damm internet connection, just to check mail from home.
and what had happened?
Because of someone's irresponsibility or lack of service (God knows what) the installation tech missed the appointment not once but twice. So what did Shaw have to offer? 'We are sorry' is what their response was.

Again, I'd like to caution people who might be interested in getting internet/tv connection (or even the existing subscribers) to have a few tablets of Tylenol ready because you don't know what sort of 'Customer service' is waiting for you.

( POOREST of POOR Customer service I've ever encountered)

- A shocked resident

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Votes on this review: 2 Helpful / 1 Funny / 5 Agree / 1 Disagree

bigbillybishop
12/31/2005

Shaw Cable 5

great service, blows telus away

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Votes on this review: 1 Helpful / 1 Funny / 5 Agree / 13 Disagree

trutten
10/28/2005

Shaw Cable 5

Shaw's customer service reps have been nothing but helpful to me. Whenever I call with a question about my bill, or about programming, or anything really, I get treated with the utmost respect and warmth. I have nothing but good things to say about these genuinely kind people. Way to go Shaw! Keep it up!

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Votes on this review: 0 Helpful / 0 Funny / 4 Agree / 15 Disagree

k5weeks
09/30/2004

Shaw Cable 2

Shaw has changed somewhat, but still use unethical practices. Bait and switch advertising, misleading advertising, slow, rude, and uneducated technical support.

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Votes on this review: 3 Helpful / 0 Funny / 16 Agree / 1 Disagree

jred
10/08/2003

Shaw Cable 1

Poor service.

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Votes on this review: 2 Helpful / 0 Funny / 15 Agree / 2 Disagree

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1.94
average based on 36 ratings