Comcast isn't too bad for a near monopoly. I can usually get a hold of a customer service person. If someone in my house forgets to pay the bill, ahem, cable is usually turned back on instantaneously once paid. There are plenty of channels, and plenty of HD channels. It could be just that I don't know anything other than Comcast, but they seem to be a decently run company.

The absolute worst comapany ever in the world!!! they may as well be terrorists.they try to control you with their monopoly and nazi tactics.trust me im on the inside.They dont care anything about their customers or wokers.Alls they care about is manipulating their numbers to satisfy their shareholders and wall street numbers. Ive worked for them for years and ive seen it all.If they had any serious competition they would have been out of business years ago,wait til fios expands and conquers the market share,as they soon will. trust me they are the AIG of telecommunications. they treat hard working people like swines and dont even care. it truly is CON castic!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brace yourself this will be a long one. This is over 6 months of continuous displeasure with Comcast. I moved from MA to MI. As soon as I moved in I called comcast from my cell phone and tried to get the Bundle package. The installers were three freakin days late. No call, no nothing.
Having called them they agreed for me waiting the extra days they would throw in HBO and some other network for free for six months. ok cool, whatever right? Finally they came and connected me. (reserve these two things in your mind while reading, I have a MA cell phone number and the coaxial cable was only three feet long from the tv box to my laptop for their digital cable).
Deciding that all three were really unnecessary I called to cancel my phone package due to already having a cell phone. The operator told me "well even if you switch you're only going to be paying a dollar less".....are you serious?! so for tv and internet you're telling me i'm going to be paying over a hundred dollars a month?!?!?! that's a negative.
Months went by because i really didn't have other alternatives. I live in an apartment so satellite is out of the question and AT&T didn't have anything cheap at the time. Tried numerous times to rearrange the furniture in my living room. Due to having only 3 feet of cord, I am literally sitting on my tv to use my laptop. This gets me thinking I should go to wireless as well.
I eventually formed the plan that i would get a wireless to axe out the cord issue, and then I would get rid of the phone as well. Now cutting my bill drastically I would go for the Digital Economy Package. Perfect! only $40.00 a month for cable. In todays economy this would make sense right? Apparently not to comcast.
I called using my cellphone to comcast today to shut off the package. I spoke the the guy and he seemed nice and understood that i'd want to save money and i said to him "i really only watch TruTV and TNT and other programs like that". he said no problem that's included in the package.
Excellent, I'm thinking that I'm finally working with and paying for the package that is right for me.

I get home today and try to watch something on TruTV and it says "NOT AUTHORIZED, for ordering info press info"....ok i pressed it...no option to even purchase anything.
Now i'm confused. I called and the guy told me this was included in the package. So I called back.
Once after many minutes of listening to that annoying recording for the hundredth time i finally got to speak with someone. Eventually the conversation winded down to the fact that since my cellphone number was a MA number the comcast service thing routed me to MA! meaning for the region of new england THEY get the package with TrueTV. so, they directed me to the MI region. The unfriendly woman proceeded to tell me that "too bad so sad, that package wasn't included and to be able to watch it you'll have to pay another $20.00 a month".


WHAT IN THE H3ll IS WRONG WITH COMCAST?
after months of taking much more money from me than you should have you are going to NOT give me the package i signed up for? it is not my fault that your automated system did NOT specifically say "sorry but if you are calling with this area code you will get only those packages if you lived there".

So the moral of my story is,

Dear Comcast,
You seem to think you're the "leader" of digital tv and blah blah blah, but in reality you are scamming your way into americas pockets at a time where that might not be such a very good choice. Your customer service reps could use some courses in providing CUSTOMER SERVICE (yeah hi remember us, the customer that pays for your paychecks) I honestly hope some other service runs you into the ground with promises that can actually be kept. It is completely stupid that your automated service would be so out of date to not realize that yes, people do have cellphone numbers outside of a region..maybe you should get the hint that service should be seperated by ZIP CODE!


p.s. your commericals now really REALLY suck.


Thank you,
you completely unsatisfied customer



anyone with the name of a new service please let me know as i will NOT be staying with comcast.


p.s.s. when i get the automated system and it says "please enter the number on your account" and i enter my number....why not even 5 seconds later would it ask me to do it again????"

I was a long-time DirecTV user and was mostly happy with them. I left because they were slow on getting HD working, specifically mostly no HD with the Tivo PVR.

I signed up for the "triple-play" w/ Comcast and ended up saving about $50 per month. So far, the price is right.

However, the picture quality compared to DirecTV is abominable. Some channels are so pixelated they are almost unwatchable. In fact, one of the ways they sell comcast is to say how subject satellite is to pixellation and in fact the pixellation on Comcast is MUCH worse than anything I saw on DirecTV even in the worst rainstorm. Further, the color of channels is dramatically less vivid than DirecTV.

The Comcast PVR is quite poor and much, much less functional than a Tivo. The channel guides they use, for example, frequently have no information on what is actually in a show. So, for example, it will record multiple copies of the same thing because it does not now which episode is playing; this is really bad because the capacity is so small you can't afford multiple copies of the same thing. The menu system is terrible; if you are deleting shows, it will often, but not always, pop you back to live-TV after you delete something. This means you have to navigate all the menus back to where you were in the PVR section; then you delete another item and have to start the whole process over. it puts up annoying banners to tell you it is recording something and leaves them up for way, way too long so you can't see the show you were watching.

So, I'm in for a year with about six months used up. DirecTV is supposed to have new Tivo PVRs by Fall so I'm going to switch back then.

Service is almost nonexistant. Expensive as well.

Too expensive. For a Digital & HD TV package the cost per unit feature is in the realm of a shiny new Corvette car. And, the product isn't nearly as good as the Vette.

service and equipment very bad.customer service is nil.big rip off

This is not a rating. This is a call for HELP!!!
My cable has been out since 11/17/08. I have called every day for help. I have been told the same thing for several days now "Someone will be there by 5:00PM". 3 techs have been here and reported that there was an outage and they would not be able to fix the problem. They advised that they were sending a trouble ticke to maintenance. Please help me get my service on. My company name is Sugar Land Courier Services, phone: (281) 403-0022. Your help with this matter is greatly appreciated. Thank you. Vera Anderson (281) 403-0022

Comcast has been my high speed and digital cable provider for over two years. Initially, there were few problems with there internet or TV signals. That has changed over the past six months or so. There have been numerous outages in my area and long lasting technical problems with our TVs since receiving the new digital boxes. Worse than the technical issues and more disappointing is the poor service. We were offered six months of free upgrade three months ago due a lingering technical and customer service problem, but the upgrade doesn't really matter if you can't get a signal. Our digital service has had a 20% reliability rating over the past couple of weeks including going several days with no signal at all. It normally requires several days for a service technician to be deployed and on two occasions the technician simplied lied by calling in that no one was home even though in fact, we were. As this has now happened twice (the last time on 10-24-08), we'll be comparing other providers in the area and dropping Comcast.

My problem with comcast. A little over a year ago, I had both comcast internet and television with hbo, cinimax and starz installed in my new home. Then suddenly my bill only charged me for interent and hbo. But not for tv or cinimax and starz. I called comcast to give them the heads up that they were not charging me correctly. Though the service rep over the phone stated that it was a computer error, and there was nothing that we could do, only for the system to fix itself eventually. I then asked her if comcast could backcharge me at all? and she stated no, that I have just gotten lucky. So now, almost a year and a half later, I get a bill from comcast for a couple hundred dollars. I call to ask what is the charges and they are now back charging me for the past 6 months of service unpaid. I stated to them that this was their error, that I have tried to inform them in the past on this, and that I would not have all the upgraded television shows anyways without a promotional rate because it would be to high. I tell them that I will not pay that bill because now it was not my fault, that this was their error. But all I get it denies that I now have to pay the bill. Comcast I am realizing is more useless than ever. I have been with comcast for years but only this account since moving in my new home. You would think that if they found their error they would just start billing me for service that I am about to receive. Obviously comcast does not care for their consumers. Now I'm looking elsewhere.

ZERO STARS. I went without cable and internet for three months because I had my hours cut at work and couldn't afford it until recently, and had to use every penny I had saved in order to move clsoer to work due to gas prices. I called Comcast because they had that Triple Play package deal going on. I figured I'd rather pay $99/mo for cable, internet *AND* phone service rather than pay ATT $140/mo just for phone & DSL. Fine; spoke to the rep, and set up a time for the guy to come by. I asked her SPECIFICALLY - "what type of payment can I give him? Can he take a debit card?" She assured me he could take debit, check, or cash. Ok, fine; I tell her I need cable for two rooms. She said she would set me up for two rooms. He actually shows up early and sets everything up, but only for the living room. I asked him about the bedroom; he was confused because he only had a work order for one room. Grrrr... Anyway, I decided it was best; don't want to pay for an extra box anyway, which the rep never told me that I would have to rent a second box.

I went to pay the guy with my debit card and he looked and me like I had two heads. "I can't take a debit card, ma'am. I can only take a check or cash." He had to sit there, outisde in the FL heat while I ran to the ATM to get CASH (because I still didn't have my new checks with my new address) all because the rep who set all of this up screwed up BIG TIME. My bill was for $138.68; I gave him $140 cash. Don't you know I get a bill from Comcast for $142 + some change. I got on the phone with them and said, "What the crap is this?" So I had to go to the Comcast office not once, but TWICE to get this resolved, with receipt in hand. The first time, the guy said his manager wasn't there (of course not - it would make my life easier) but he took copies of my bill and of my receipt, and said she would call me on Monday (this was on a Saturday). I never heard from the manager. I waited and waited a few days, thinking, she's probably swamped; I'm a manager myself; I know what it's like. Thursday rolls around, and I end up getting another bill in the process, "$253.93 - DUE IMMEDIATELY." I called Comcast again - IMMEDIATELY - and told them this is incorrect,a nd once again explain my ordeal. They told me they would work on it, etc. Two days later I called to check up on the status, and my cash payment I had given the guy on 8/16/08 had finally been processed...on 9/11/08!!!! Almost an entire month later!!! However, the rep that told me my payment had finally been processed failed to inform me that it was processed as a credit card payment over the phone. They charge $4 for that!!! I called yesterday to see how much I *really* owe, figuring everything was straightened out... That's when the other rep told me about the payment being processed as a CC payment over the phone, in which I was charged $4. Now, I'm fighting to get that bogus charge removed. Plus, the OnDemand service rarely works, and doesn't have anything worth watching anyway (except for two or three shows I like), and they are hardly ever updated, when the thing DOES decide to work!!! I am so close to canceling my service with CONcast, it isn't even funny. I figure if I can go without internet and cable for three months, I can live without it. I don't have a lot of money to be throwing away because someone at Comcast doesn't want to do their job properly, or wants to screw with my bill.

Worst service that I have ever had. I realize that they took over Adelphia facilites which were terrible but they have done nothing to improve things. And they eant me to switch my telephone service to them???? I think not.

Comcast is useless. Never use Comcast

  I have no service trouble after a number of years with this company. However, I do take issue with the relative value of their product. Comcast (and Direct TV and others) are now using my cable service to air infomercials at various times of day. They should be paying me for taking up space that could be playing something I care to watch. I have expanded basic cable and it is more than $50 US per month. There are no more than 15 shows per week that are worth watching (including movies) and re-runs seem to dominate their product. They have a huge amount of pay-per-view offerings and I think eventually the only package programs not on a PPV basis will be those wonderful infomercials!

Also, I have no use for spanish language channels or all the religious channels, they should be on a Spanish or Religious cable package. The company must be using 25% of my standard 75 channels on those programs. It would be nice if we could select to pay for only the channels we want to view.

I ordered cable TV via their online chat services, and a tecnician was supposed to come in and set it up. I took a day off work because they wouldn't give me any particular time. I waited home all day on the appointed date and no one showed up. When I called in I was told that my date was scheduled for another week day. No one called me to discuss a change in the appointment date. I have spent two weeks at my new home without access to news or any tv service.

6 months after you sign up,  they really sock it to ya!!  Over priced

Have used the hammer and the greenback to keep satellite TV out of Massachusetts -- strongarm tactics in getting muncipalities to prohibit directTV dishes because they don't go with the quaint 18th-century building aesthetics, combined with so many soft money donations to John Kerry that they have managed to make the guy their personal b*(&h.; The resulting monopoly has hurt the consumer. Thankfully, there is another local internet provider with better service, but they still control the telly. What keeps this awful company honest is their sheer incompetence -- after years of screwing us over, they started to forget to bill us; like a feudal lord, they are rolling in so much money that they can afford to let the occasional peasant slide.

I wish i could rate them less than a star...They will make you lose faith in your right to a decent , reliable cable service.

Comcast SUCKS!! I've had them in three different states and they SUCK everywhere. Their workers are lazy, rude, mouth-breathing idiots and they screw up your bill.

Our company sent a check for $89.69 into Comcast. They credited wrong and keyed it in as $11.00, the bank also did not catch this because comcast uses magnetic ink deposits to speed up their income. I called to complain. Shortly after we received a termintaion threat notice. Then they had a credit collection agent call and perosnally harrass one of our employees threatening to destroy her credit. All for a mistake they made and was 100% their fault. they would not even give us one week to write them a new check for the one they screwed up. Worst company ever. they cheat and they don't care.

Comcast billing department doesn't use correct accounting procedures because it's systemized stealing. The billing department doesn't have the information they need because thier only function is to assert comcasts wrong bills in exactly the way they are shown to the customer. If you attack them with any sort of logic they will make numbers up and add and subract them together in any way possible to try to get the numbers to match up. Thier fraud is all about being wrong and asserting yourself until the customer gets tired of fighting the stupidy and either pays it or leaves. This leaves them with only stupid customers they can fleece who won't attack them.

worst customer service I've ever had!

This company has the worst customer service!! They are not reliable service providers and they don't offer any type of compensation for their errors.

Worst customer service in the world.

I have had the worst experience of my life with trying to get Comcast digital cable. Comcast is the most pathetic company and has the worst costumer service I've ever experienced.

I ordered Comcast Digital Service in mid November for my new home. They told me that they had an appointment available for a technician to come and install the service on November 24. Everything good until now. On November 24, I get a phone call from someone in Comcast saying that Comcast is closed on Saturdays and that they won't be able to come and install the service. I was completely upset! How can someone from the sales department give me an appointment for that day and then someone calls me that same day and tells me that that's not possible? I asked the person to transfer me to customer service to complain and set up and appointment for Monday, but no one was available.

I called on Monday, November 26, and tried to make a complaint but unfortunately, no one who can make decisions in this company was available to talk to me. They assured me though that they were going to call me back. And gave me another appointment for the following Friday (another week??) November 30th. Surprisingly?? during the course of the week, no one from customer service called me so that I could express my frustration about this horrible service. The Friday (Nov. 30th) that the technician was supposed to come after having failed to come the previous one, I had to take a leave day from work to be at home for the installation. The technician was meant to come between 8am and 11 am. Of course on one showed up so my wife started calling Comcast from her office and they assured her that someone was going to show up. She must have called about 10 times to different agents and a number of them even swore that we would have the cable installed that day. The last called we did was around 6 pm that day. The result is as of today still the same. No one has called, no one seems to care. I called this morning with the hope that you would still be able to install the service today Monday December 3, but all they could offer me was to send a technician next Friday December 7. All I could do was laugh. Of course I inquired again if I could speak with a supervisor or someone who could give me a solution to this, but no one was available. But this does not surprise me, as they are all probably too busy dealing with people like me.

I honestly do not understand how you can have a company that lies to customers like many of your representatives have done with us, and that give the worst possible treatment to customers, which are the ones who make it possible for you to exist??? Honestly, the only reason I think you are still in business is because you have the monopoly of cable in this area. But hopefully this will change now with Verizon FIOS.
As for me, I will be your worst nightmare if I can, because I'm going to try and complain to customer associations, and every possible instance I find.

HDTV is iffy at best. Sometimes shows will have issues with audio or they will freeze.

You know someone at Comcast reads this and other rating sites...the reviews are universally bad...they don't get it.  They started out in Philadelphia with the worst service to a community with the most corruption.  They pay big if you are a polititian who's vote they need to create the monopolies they have created everywhere.  Here in SE Pa, Verizon has taken them head on with better and cheaper service...guess what Comcast puts on as commercial as to how Verizon is taking advantage of poor people...who the hell do they think they are kidding.  If you are minority try to get their service at a reasonable rate.  They have a crooks mentality...they want all the money and too hell with their promises of service.  Someday they will have to compete and that day is not soon enough.  One star because I have to give a rating.

Comcast is very expensive. Unfortunately they are a monopoly in Middle TN. I really dislike their customer service. They have had over 14 technicians on-site to try and fix my "tiling" issue. They have been unsuccessful every time. They do not have any skilled individuals working for them. I keep asking them if there is anyone more skilled to come and help and they informed me that everyone leaves the company before they become "skilled". Please understand that they are way tooo big and they don't care about any of there customers because they know they are the only choice for Middle TN.
So the reason they are receiving the lowest rating is for two reasons: Monopoly for TN and very poor on-site Technical Support.

Comcast is a thief. The rates keep going up. The service keeps going down. And I never knew a company that could find so many ways to cheat, con, and rip you off.

Beware! - One of their latest rip-offs is their "Free Digital Upgrade For One Year" offer.

I've already had just about enough go-rounds with this issue and I'm too mad to do it again right now. So I'll keep this simple and short.
Comcast called me and offered their Digital Starter Kit and one year free Digital Service. They promised it at no additional cost.

Then they charged me for the two Starter Kits (you can get up to four).
Then they charged me more per month for Digital Service.

After many hours and many phone calls, it turns out that they took away my Senior Citizen Discount. After many more hours of calling, an Executive named Wm. Cochrane agreed that the Senior Discount DOES apply to Digital Service. He said everything would be corrected on my next bill or two. Currently, Mr. Cochrane is not returning my calls.

Everything seemed fine for a month or so, but then I was charged again for one Starter Kit plus sales tax. Also, my monthly charge was still too high. Comcast is now charging me $3.99 a month for one of the digital boxes and remote (the other is still free).
Comcast now claims I can have the Free Year of Digital Service OR my 10% Senior Citizen Discount, but not BOTH.

Then why is Comcast calling Seniors and making this offer? It is misleading at best and FRAUD at worst. How many others have they cheated and victimized? This looks like a Comcast trick to make some customers to pay MORE not less.

Have you been victimized? Do you know anyone who has?

Send emails to [email protected]

Please state on which forum/bulletin board you saw this post.

Thank You

Good customer service and uptime as compaired to my previous provider Time Warner. Time Warner is the worst!

Comcast has the worst service every. None of there stations work all the time and get blacked out. I pay for HD TV and most of the time those stations just say "one moment please" for house and show no picture. Also, the first weekend of college football some of the football games were not working and then when I called they told me they were blacked out in my market. But, then when I check back later in the games they were working. Comcast is a crappy service and they lie. I highly recommend getting WOW or Cox Cable, which are not available in my area. I am going to switch to Directv after the worst month of service I have ever received from a company in my life.

Comcast: customer service is non-existent. After a storm took out service in the whole neighborhood, we called for three days and could only reach a recording that said service had been restored in our area. When I finally got through via the web, I was informed it would take another four days for for a technician to make it out to our house, leaving us without phone, internet, and tv for at least a week. -And we may have to pay a service fee of $49.95. I asked if Comcast would refund us money for the days we had no service because they couldn't get a tech out to us, and was told to take it up with the billing department. I hate Comcast but suspect they're all as bad.

Can't decide what's worse, customer service, or those who hire customer service reps. Techs rarely resolve a problem on the first visit. Issues are rarely within the home, but you'll have to be there for every appointment.

I agree Comcast is expensive but they're certainly not a--holes like DirecTV. I've had the worst experience of my life with DirecTV

  I have Charter, and I think all these cable companies are the worst sort of a-holes.  Everyone at Charter definitely deserves an inoperable tumor at the base of the spine.  Having said that - at least there are a precious few of you who actually have something nice to say about Comcast.  Charter has pretty much zero good feedback.  Comcast must ba at least marginally better.

I challenge any of you Comcast subscribers - Charter sucks worse :-)

Bring back Adelphia. Please. In all my years in local, national, and international business, I've not known a less consumer-focused business.

concast bought media-one in my area a few years back,--my bill went up $10 a month for cable internet with no speed increase. I was paying low $50 dollars a month 3 years ago and now almost 63 dollars a month. I adverage 1-2.5 megs a second even though they say i can get up to 8 megs. the tech forgot to put a filter on the cable line so i get all the analog channels on my TV except the movie channels, thats the only reason i can stomach to pay it. I do notice something that tells me im getting f*cked over-i scan through the channels and see way to many comcast or vehix commercials, i notice at the end of some comcash comercials there will be a flash of another companies commercial ending . that means there buying commercial time from the broadcast channel to advertise them selves but i obviousley already have that service.these commercials are on all the time sometimes 3 in a row, that means there making so much money off subscriptions that they can piss it away. I could see if i was watching on a dish to see them alot but not on there own network--they should be brought to court, im extremely pissed no elected official hasnt noticed this and do something about it.sorry i ranted.

horrible service, ridiculously expensive

I had an installer come out to install my cable, internet and phone. He realized he had to do some work because the cabel for the TV had to be installed (No wall drops-outside run. He rescheduled - another installer came out a week later and came in with a box, looking for the connection. I said, you have to run a 50 ft cable. He said, he doesn't run cable and left.Therefore I have to rate with 0 stars

Every week I have a different problem. Every weekend I have a Technician visiting me !!!!

The prices and service packs are rediculous. Nobody should have to pay $52 for basic cable. What is worse is that if I were a new customer I could save almost 60 a month. TIme Warner changed to comcast and the rate all went up. I have had cable in three different time zones, and this one is more expensive by $20 on basic cable. O

Comcast bought out Suscom in Mississippi. The month it happened Suscom told me they would give me a 6-month for $60.00 deal for Cable tv and Internet. Comcast billed me at the full rates and re-fused to fix the problem saying they knew of no such deal. I went back to Dishtv and DSL Bye Bye Comcast and there very bad customer service!!

I wont say I have never had a problem with the service, but I have always had great customer service when I called to complain about it... however, it did take a while to fix... and if you watch your bills and watch the prorating billing you will never have a problem with the billing... I so far never have had any!

comcast is shorthand for communist-broadcasting in case you didn't know. to date, comcast has not satisfactorily met any of their contractual obligations. over-billing for service, inept customer support, and frequent service blackouts are all common problems for comcast subscribers in my area ... and yet people still use them. i don't get it. a few years back i got fed up with comcasts "high-speed" internet and switched to verizon DSL. i couldn't be happier, not only does my DSL connection work 100% of the time, my bandwidth is constant. with comcast i observed a noticeable decrease in speed during peak hours, which apparently is from 4pm-12am. this means during those hours i'm unable to reliably game, or download anything above 35kb/sec. being more of a net addict than a tv addcit this was intolerable. it took another 3 years for me to drop my comcast cable service. i stuck with them for several reasons, mainly their kickass HD channel offerings and the on demand service. after three years i realised that i rarely used on demand as it was frustratingly slow. after i upgraded to HD i quickly got bored with their channels ... the ones that i could consistently watch anyway. every day at least one channel would be out, most frequently comcast sports and the two INHD channels. not a big deal, but INHD had alot of great documentaries on it and i was rarely able to watch them uninterrupted. the other HD channels were ok, but extremely limited in content. oh yeah, with one digital box, one HD box, and and the most basic programming package my monthly bill was in excess of 80 dollars a month. even though i had frequently been told by uninterested and uninformed customer service reps that my bill should've been hovering around the 68/mo range. comcast doesn't care about providing the customer with a quality service, they just want your money. once you wise up and cancel your service they're still not done with you. my last bill was supposed to be 29.97, instead my statement demanded 139.87. f**k that! their service isn't any better than anyone else's, it's just more popular. if you have HD and subscribe to comcast, you're getting screwed ... if not ... well you're still getting screwed. switch to satellite and you'll notice a huge difference. 100% all digital programming, more channel offerings, customisable channel lineup, more HD offerings, and a customer service staff that actually knows what they're talking about. these are some of the benefits of going to a dish, oh yeah and your pocketbook will feel better too. bottom line, only use comcast if there's nothing else available and you MUST have cable television. otherwise, f**k it. if we continue to put up with substandard service and pay for it, nothing will ever change. even cable tv service in china isn't so bad (and they really are communists). DON'T SUBSCRIBE TO COMCAST, AVOID THE HASSLE!

The fact that I actually get video on my television from Comcast is amazing. Actually, the video is generally fine. My issue is with Comcast's ability to provide a DVR Cable Box that actually works. I have had FIVE (5) cable boxes in the past 3 weeks and they all have strange problems. With the first box, the FastForward or Rewind would occasionally lock up and I would be unable to stop it from FastForwarding right through the program. On the second box, the Hard Disk (for recording programs) froze up completely. Another box I brought home and the video being displayed was just horrible. Whenever I call Customer Service they tell me that they think something is wrong with the VIDEO CABLE coming from the street and that a technician has to come out and look at it. WHAT?? Are you KIDDING?? If I plug the cable directly in to my television, the analog signal comes through fine. The show does not FREEZE because their is no Hard Drive to FREEZE up! The guy on the phone doesn't seem to get this. He won't refund my 3-weeks of non-DVR capabilities unless a technician comes out. What a pitiful company. My most recent Cable Box is having the same problem the first Cable Box had - getting stuck in FastForward mode. Be forewarned, they recycle these boxes with apparently little inspection. Maybe I got the first box back. :(

Picture quality and price are just way out of whack. Service is lousy.

Comcast is a great company, I can't even say that the price is bad. It may be a bit higher than some of their competitors, but the customer service is bar none the best that I have ever experienced. Their channel line up is great, and is easy to navigate. They are constantly upgrading their service to make it better, quicker and easier to use. I did have to have a tech come over to check out my cable box one time becuase it had got wet (thanks to my wife watering a plant on top of it) I told him what had happend, he laughed about it and replaced the box free of charge. I am also having their internet installed this weekend. I ordered it a month ago or so, there was a mixup and they forgot to send out the modem. No biggie, as they were the ones who called me and admitted that there was a messup and are not charging me for the self install kit, and are providing (free of charge) installation. Most any other company would not even think about calling a customer up and admitting that they made a mistake, let alone offer at no charge additional service. Along with that the gentalman that I spoke to took the time to answer completely unrelated questions reguarding my own computer and was very good at explaining some things that I had no idea about. Believe me, I shopped around for internet before chosing Comcast, in fact, they were the last ones that I called. They were by far the most knowlagable, responsive represenatives that I spoke to during my quest to find my internet provider. A couple of the others that I spoke to just talked in circles about how fast their sevice was compared to Comcast but never provided any real data to support it other than repeating themselves over and over again. Overall, I feel that Comcast has succeded in meeting all of my expectations as a service provider, and has went above and beyond what would normaly be concidered decent costomer service. Reading some of the other reviews it has come to mind that it may possibly be a geographical thing with the service. I am very happy that I am in a part of the country were the sevice is well worth the five stars that I rated it.

A MANAGER WAS SUPPOSED TO CALL ME. THEY NEVER DID. THEY NEVER SHOW UP TO REESTABLISH MY SERVICE AND HAD ME WAITING AN LOOSING A DAY OF WORK.

Comcast, the company, sucks! Many of Comcast maintenance people are very good, a few aren't worth killing. I have Comcast cable TV and high-speed internet. The TV is good, the high-speed internet has been awful. The maintenance folks continue to work on the problems. Since Comcast is the sole provider in my part of the country, Hamilton County, TN, I'm stuck with the bastards.

The installer did not show after I sat and waited for 3 hours. When I called customer service they assured me that he did and I somehow missed him. ?!? Here is my favorite part, "Because you missed your appointment we will need to re-schedule." So...um...I'm going to miss another day of work for this. The biggest problem - I don't really have a choice.