Star Choice

Added on 01/08/2010
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4 Reviews

lowellandkim
06/15/2009

Star Choice 5

We moved to StarChoice from Rogers standard cable. We currently subscribe to the $20/month basic StarChoice package. We were pleasantly surprised to discover that our "cheap" plan includes 11 dedicated HD channels! Even better, most months have free preview channels. This month includes MovieTime! Now, most people would balk at "only" having 60 channels, but we do not watch a lot of TV so it is perfect for us and come on, $20!!!

I have had to call StarChoice support shortly after subscribing as they had our default time-zone incorrect. They have a call-back service so that you do not have to wait on the phone. I wish EVERY one of my service providers (bank, utilities, etc.) offered this same feature.

This coming winter, we may upgrade our package for a month or two, then roll it back. It is nice to have that ability, I'm not sure if other providers offer this.

Oh, signal quality is great, even in poor weather. As you can tell, we are very please with our experience over the past year and I have recommended StarChoice to everyone I know.

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Trullia
04/08/2009

Star Choice 1

I have recently cancelled star choice due to many reasons. When signing up with star choice I was Not told I will be signing up for 12 months with star choice. Three weeks after installation I received a call during business hour notifying me of the contact I have signed. I asked for more detail and was told if I cancelled my service I will pay a fee of $200.00+ or return my receiver. ( I bought that receiver with my money I should have the option to keep my receiver{the only reason I was cancelling my service is because of my building changing there policy} if I move I will know have to pay another 199.99 for the receiver). the sales representative did not mention once in our conversation that I am signing my receiver away. I then received a call 1 week later prior to the notification during business hours, that my bill if $133+ when I was told $66+ from the sales representative. I was frustrated with being told about important facts WEEKS LATER. I called customer service after I finished work and was told I am bill a month in advanced. (This is my first time living on my own, signing up with any service providers and the first impression does count to future encounter.) On the day I decided to cancel my service permanently, the cancellation department started to disrepute other provides. She commented on fee, charge of rates, hidden fee and information that they will not tell me. I asked her more information because she obviously knows the deal I am getting. “I don’t work for Rogers so I cannot tell you what they charge.” Is this the staff that is supposed to make me feel like coming back? I spoke to the manager and he apologizes for the staff not telling me about the contact. He told me to look on the back of my bill I should see the contact. Does this make sense to you? (You buy you HD Box for 200.00; go home; call star choice for there service; get your bill 2 weeks later then a call 1 week later after your bill and told you’re in a contact and know you cannot get out of it without losing your $200.00.). Know your piss and want to talk to a manager. You call, waited and the manager tell you the box actually cost 600.00 but they are giving it you for a ridiculous discount over 65+%. off. Don’t you feel like the one service provider that claims to be better then all just lost your vote? If you were youwhat will you do? One more thing, if you buy something isn’t it rightfully yours. I don’t want to buy a cell phone for 500.00 and 2 months later my service provider takes it from me because I have no choice but to switch providers.

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gogogoogoo
03/03/2006

Star Choice 1

I have never had a bad experience like my Star Choice experience. I have been over charged and had to waste time trying to get my over charged payment back. The customer call center staff are all rude. Do not give them your credit card or banking information they will at random charge to your account. Free installaton is not available in all areas. The reception does not cover Canada. Down time is some times greater than up time, you must constantly adjust the dish for a signal. The phone help takes as long as 60 mins per call. Delivery of the Star Choice unit and dish took over six weeks to get to me and I had to travel over 190 km's to pick up the receiver. They say free installation, don't beleive it when I finnaly got the unit it did not have basic instruction for assembly, the phone help took over four days and 15 hours. I do not recomend the service or the product this company states as top of the line. I found it very expensive and once they have you signed up and you do not get the service you require they will charge you $200.00 to disconect and then they say you must send the tuner, that you purchase, back to them to get a credit that is if they send you the boxes they require you to send it back to them in. This company acts like they are superior, don't beleive it.

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Snooks
01/30/2006

Star Choice 1

My husband desperatly wanted to get satelite, so we switched to Star Choice from Rogers digital cable. It didnt matter to me other than the cost. Star Choice seemed to be cheaper than what we were spending on the digital cable, which was about $80 Cnd each month. So we thought, from what the salesman said, Star Choice would only be $35 a month. So we thought great and went ahead. We got a good deal on it from that months promotion as well. We needed to upgrade to a package where we had more channels, so needles to say we ended up spending the same on the satelite as we were on the digital cable. Which was fine, we still thought it was a deal considering we were getting "Satelite". Star Choice promotes having approx. 2 hours of "down time" each year. Well, we were with them for 3 months and had about 3 -4 weeks of down time. Every time it rained, snowed, was even a little windy...any weather other than the perfect weather, the satelite was down and even for a few days after that. We had numerous amounts of technicans come out. The sales staff were never very helpful at all either. What made the final decision for us to go back to Rogers Cable was when just a few days ago our satelite was down from Wednesday evening (when it was a little windy) and on the Friday it still hadnt come back on, my husband called and they said they would put us on a priority call which wouldnt be untill Feb.1 2006. So that would be 6 days without any service. Also, the last time we called and complained the person we were speaking to said they would put some credits on our account, which he never even did. My husband asked for more credits to be on the account since we were going to again be 6 days wihtout any service and they refused. But I thought, why is it taking so long for a tech. to come out? Maybe too many people have problems with Star Choice, so they are simply backed up with calls. WE decided to go back to Rogers and skip the digital cable altogether and save some money. So today we are back with Rogers. When I had originally called to cancel with Rogers to make the switch, they offered me a great package to stay with them. When we canceled with Star Choice, they made no attmept to keep us as a customer! My husband even thinks that the picture is more clear with have analog tv with Rogers than the satelit with Star Choice!!! I suggest saving your money and the headache and do not join to Star Choice!

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