UMoveFree

Free apartment locating and apartment finding service that offers no cost assistance to renters searching ...
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UMoveFree
1304 W Walnut Hill Ln
320
Irving ,  TX   75038
United States
Phone: (800) 863-0603
Claimed Listing Business owned by semmanager. Added on 10/23/2009
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11 Reviews

DMK
08/20/2013

UMoveFree 3

Their help in finding an apartment was excellent, and I really like the place where I'm now living. However, I cannot speak as positively about the mover's hired to facilitate my free move.
I moved in a month ago, and I decided to write this review now because I keep finding things that were damaged during the move. It's a free move so, I guess, you can't expect much. However, I would expect anyone to take some pride in their work and handle things responsibly. First, they showed up without calling a half hour in advance. Not a big deal; I'm just glad I was up, dressed, and ready to go. Of the three individuals, one spoke okay English and had to translate everything (sorry, I do not speak Spanish). Then, they placed multiple boxes at a time onto a dolly and transported them to the truck, with complete disregard for any of the boxes marked “fragile” in bold, underlined letters. Then, I watched one individual ‘move’ my mattress by himself. I have a heavy, memory-foam mattress that cannot be carried by one person. He pushed it across the floor to the door and then proceeded to shove, push, bend it without any regard for the mattress or the door hitting the wall to get it outside. Once outside, he pulled my mattress ACROSS THE GROUND at times. A very similar experience happened with my box-spring. Additionally, when moving large objects they were not careful of the walls or the door frame.
Once they arrived at the other apartment, regard for the door frame and walls still seemed to be of little concern. They piled things in quickly, connected my washer and dryer (one of the items that includes a fee), had me sign papers with no time to check my items, and left. After they left I started noticing problems with many things I own. My floor lamp now leans, no longer being able to stand-up straight with the metal having been bent. Both my coffee table and end table now ‘rock’ as though the screws have loosened in the primary joints. There are a few, albeit small, scratches in the legs of my brand new kitchen table. The cushions on the seats to my table which screw on were all loose. Two decorative gates with wooden frames have pieces of wood completely missing, as well as other scrapes. From one person carrying my mattress, it was covered in dirt and leaves. The black mesh on the bottom of the box spring was significantly torn in several places (note: I’ve only had my mattress and box spring for a little over a year so they were still in very good condition). Additionally, the fee I paid for my washer and dryer was supposed to include, as taken directly from their webpage, “Washer/Dryer fee includes disconnecting/reconnecting all hoses and vents, testing water pressure, and balancing adjustment”. If you checked my water and did a balancing adjustment, how did you miss that you connected the hot water hose to the cold water faucet and vice versa? Thankfully, the first thing I washed after moving couldn’t shrink. Also, there are additional scratches on my bedroom dresser that were not there before moving.
I will note the one positive was that they were very polite and respectful towards me. I understand there can be difficulty with a language barrier, but they understood I did not know Spanish and still worked to make sure we had fairly clear communication. Being a single female living alone, I was concerned about a group of guys moving in and out of my apartment being by myself, but they were very respectful and I was not at all uncomfortable. I just wish they would have been more respectful of my property.
Overall, it’s not a bad value for what it is, especially with how difficult it can be to move alone. However, if you choose to use this service, I highly recommend moving any valuables or extremely fragile items on your own (thankfully, I had actually done so as a precaution).

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

meganms401
05/24/2010

UMoveFree 5

I used to hate moving and would even stay at an apartment complex longer than I wanted to go avoid it. Not anymore! Tess Harden from Umovefree made my move so easy. Not only did she find me a great apartment with all of my requirements in thew area I wanted, she arranged for my move to be free which saved me so much money I needed. I'll use Ms. Harden to help me relocate anytime I need it again. The movers were fast and courteous. They even finished my move when it started raining without ruining any of my stuff! They hustled to meet the estimated time. That's customer service.

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3jsmom
04/15/2010

UMoveFree 5

I was surprised how fast and easy it was to use. After only living in Texas for a short time, I had no clue where to look. They were so helpful and I was able to find an apartment right off from the list that was provided to me. I now live in an apartment that I love and feel secure. I would recommend them to anyone and will use umoveforfree again .

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 1 Disagree

blsmith1111
03/25/2010

UMoveFree 5

Excellent Customer Service. They advertise a $200 which I understood I would be receiving. When I called and was assigned an agent, I was told that if I was not using the moving service, I would get a $200 rebate. I received an email also stating the rebate fee is $200.00. Later, I received an email with a 'terms and conditions' button. When I clicked on it, it said very generically that if the monthly rent is not above $650.00 I would receive a discounted rebate. My agent had contacted me several times at this point and never said a word. I was not notified in writing or by phone of this discount. It turns out that if rental rate if below $650.00, the discount is reduced by 50%. I was due a rebate of $100.00 according to the company policy. I was surprised on learning this - at the time of the payment confirmation - and expressed to my agent that I felt misled. My complaint was that this is not clear and even misleading. Almost immediately one of the co-owner contacted me to discuss my complaint. . Without boring details, he worked hard to resolve my concerns and to give me a positive experience with company. While I still think it is not clear, I was surprised by how hard he worked to make me a satisfied and returning customer. He called me several times as we kept missing each other, and emailed me until the issue was resolved. No other company has given me such personal attention and done such a good job at working to resolve my concerns and keep my business. I would recommend them.

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berrsusk
03/03/2010

UMoveFree 5

I echo the sentiments that so many have written here. This was my first time using UMoveFree and I will again although I love my apartment so much that I hope I never have to move again. Kelly was the best and the gentlemen, yes I said gentlemen, were superb. They were fast and efficient and took great care with things down to plastic wrapping a group of framed art and night stands and desk. They were pleasant and very respectful. I have told everyone I know about UMoveFree and told them to tell others. Why would anyone ever move themselves again? No one who is an apartment dweller ever should. I know I won't do it. Thanks for the best move of my life.

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Kellybanda
01/02/2010

UMoveFree 5

I would love to share my experience with umoveforfree!! This was the first time I used this service, I must say this was by far the best move I have ever had. I thought I was going to have to work but I did nothing but look. I was looking like oh my God these movers are the best I have every seen. I moved into a town home I was scared for them because it's two fights of stairs in the house. I watched the movers carry my washer and dryer up those stairs wow!! They set up my washer and dryer insured they worked which they did not have to do but they were providing excellent customer service!!! Also they asked me where I wanted everything, often times movers don't do that. They did not damage anything!!! They were polite, very friendly! My consultant Kelly was awesome I felt a personal bond, which means I knew she was genuine about assisting me to locate a place. She located the perfect place for me she kept in contact with me. She also still keeps in contact with me. Now tell me if that is not customer service!!!!! Words can not describe my experience with Umoveforfree. I would recommend anyone and everyone who serious about moving to use this service! If you are ready to move and have a pleasant experience this is for you!! The move and the service from Kelly I give A PLUS!!!!!!

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smeyers
12/03/2009

UMoveFree 5

Let me just start this by saying that I have moved a total of three times in the past three years. I am new to the area and hadn't quite found a place that I could call "home." Umovefree has saved me from some disasters. I was able to contact my moving coordinator Kelly Corbin and she gave me places that suited my taste. This last move this past weekend was soooo smooth. The movers moved everything including my 46' flatscreen TV without a scratch. They were polite and friendly and even gave me suggestions on where to place furniture to maximize space. Most importantly, they dissassembled and reassembled my king size bed. It took me four hours to do what they did in less than 20 minutes. They were quick and it if wasn't for them I probably would not have been able to move myself (I have a lot of stuff). I have used umovefree for my past three moves and have been nothing but satisfied with their service. The moving coordinators are prompt and communicate with you to make sure that you are ready and prepared. I have never had a service like this and I have moved around most of my life so I can consider myself an expert.

Susan

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bkgxyz
11/30/2009

UMoveFree 5

I have used umovefree.com service several times and is always great! I have used other move free services and apartment locators and I recommend umovefree.com over the other move free services and apartment locators.

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amberli1231
11/30/2009

UMoveFree 5

They are awesome!!!

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leh820
11/23/2009

UMoveFree 5

They were a great help in finding my current apartment. Very helpful and great customer service.

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LHowell
11/23/2009

UMoveFree 5

I have used U Move Free for my last 3 moves and they continue to do an amazing job! The customer service team is always available and quick to respond to my needs and extremely professional. As far as the movers, they take there time to assure that my belongings are handled to there best ability. Overall, I am extremely pleased with this company. I will continue to use U Move Free for my future moves and I definitely would refer anyone to them as well!!!!

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4.83
average based on 12 ratings