"A universe of TV shows, movies for every taste, and a selection of sports beyond the dreams of the most devoted fans. DIRECTV is all this and more..." www.DIRECTV.com
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648 Reviews

TheresaR
11/30/2011

DIRECTV 5

WOW is all I can say! I had cable for years and finally decided to make the switch to Directv, and it is incredible let me tell you.
Not only is it far cheaper, they offer free movie weekends sometimes which my cable co never did. It got even better when I was able to save $100 which they credit to my account ($10 over 10 months), and this is ON TOP of current promotions. All I had to do was visit http://www.directv.com/refer and enter in coupon code 40711911, then I finished checking out. So easy.

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

rogermcnew
10/24/2011

DIRECTV 1

Direct tv has the worst customer service, when you get to customer service most do NOT speak clear english. When you sign up for service be noted that the debit or credit card number that you submit can be charged at anytime under their agreement for any charges that they deem acceptable. When, they debit your account you will spend countless hours on the phone with individuals who are trained to give one answer to your question. Asking for a supervisor will get you the same incompetence. My advice is not to sign with this company!!!!!
Their business practices are very unprofessional.
Their customer service is not worthy the phone call or your time.
The fees, terms, and customer obligation is not clear at time of sign up.
I will never use Direct TV again nor will I recommend it to anyone.

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heidibelc
10/12/2011

DIRECTV 1

DirecTV has the worst customer service and will promise you the moon to get you to sign up for a 2 year agreement. Once you sign up you will see a whole bunch of hidden fees and requirements to get the price you signed up for. To have HD access which is free with most cable or satellite companies you HAVE to sign up for autopay or it will cost you extra. If you receive defective equipment or bad storm knocks out your equipment, and you are not enrolled in the protection plan (which also is more money) oh well, you have to pay for. If you prefer not to get emails from them they take off there 5 dollar email credit as well. Which the email credit is not even a credit they consider that part of your rebate of the price you are locked into, so you will be paying more then your agreed upon price just for not wanting their emails. Also if you sign you get free HBO Starz etc. for 3 months but if you do not cancel it yourself they will charge you full price for each of the premium channels...it does not cancel itself after the 3 months are up. Also customer service will not tell you the day these services are up so best to write a reminder on your calendar so you can cancel. DO NOT GET DIRECTV!! STICK WITH CABLE!!!

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 1 Disagree

maryorie66
09/30/2011

DIRECTV 1

WORST CUSTOMER SERVICE. THEY DONT DO WHAT THEY PROMESS..ALL THEY CARE IS FOR YOU TO GET TO A 2 YEARS CONTRACT AND THEY WANT TO CHANGE PRICES , I JUST TO PAY $40.00 NOW $95.00 A MONTH THEY SUCH A LIARS.

PLEASE DONT SIGN A 2 YEAR CONTRACT!! IS ALL FAKE.

ON 9/28 I SPOKE TO 5 CUSTOMER REP AND NOBODY COULD RESOLVE THE ISSUES!!! WORST CUSTOMER SERVICE.

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Votes on this review: 2 Helpful / 1 Funny / 6 Agree / 1 Disagree

britestarJN
09/19/2011

DIRECTV 1

DIRECT TV
Letter I sent to them:

WOW Just spoke with your customer service and words cannot express just how greatful that I did that! I am so glad I just dogded a bullet! You guys actually ALMOST got me! Everybody told me not to sign up with you and I could never understand why. Their reasons never sounded justified enough but I'm glad I found out firsthand before I signed up. I've been checking you guys out online and felt like your deals were too good to be true but couldn't put my finger on it. But today I called you for the first time and spoke to someone.You didn't have to tell me she was in sales because she was definitely a true salesperson all she did was talk and barely listened. As soon as I started the call I told her I'm just asking questions don't want to sign up yet I'm THINKING of signing up. She went on and on about your service then asked me for my Social Security information. I should have known better because I never give this info out over the phone but she advised me oh this was only to do a credit check to see what offers I qualify for "No obligation"(yea right). She asked for all my address info and I obliged not knowing I was about to be baited and put out on a hook. She then ran my credit check gave me the pricing and then told me I could sign up for just $8.19 and qualified for 2 HDTV receivers with a monthly paymenmt of $45.99. She said I have to sign up right now and I told her "remember when I said I didnt have my bank acct. info with me? I really don't have my information with me I was just calling for information". She was like but dont you have anything with you? I said no and our convo ended. I called back 2 hrs later when I had my info with me and was all ready. (what possessed me to do that?) I got this other sales rep who kept talking about all sorts of things I never asked her. I was like the other rep. told me my pricing of $45.99 for the ultimate package and thats all I want. She ran my credit yet AGAIN then told me I could only qualify for 1 free HDTV receiver and a regular receiver but could get the plan for $45.99/mo however had to pay now instead $24.99 because I called a second time. I'm like huh? She said yes because this is the second call I made I cannot get the $8.19 anymore I now have to pay $24.99. Well who would have ever thought there would be a fee for calling your company back? Most companies would love for potential customers to call them back but you, no you charge them! SMH I told the rep well I guess I can't sign up with you now then because the other rep. never told me the price would change on the second call so I don't have enough on my account to pay anything up front(as I assumed since online when checking out it states $0 up front and no fine print anywhere stating otherwise). I was about to hang up and she told me sweetly that I must hold on so she can speak with her supervisor ( Ishould have hung up).

The Supervisor from HELL came on the phone, her name was Ariel, she began explaining to me what the $29.99 was for. Basically you charge us (potential customers) for running a credit check which is lowering our credit score every time so I'm paying YOU to ruin MY credit. SMH She said there is no possible way she can waive this fee as the first rep already waived it once(without me asking her to).I advised her well all of this doesn't really matter then because I don't have the money in my account, had the first rep told me how much I would have to pay next time I would not have called back since as I said before I do not have the money in my account right now. (Don't you think I would have waited until I had the money in my account to call back?). Well I guess even though I kept trying to end the convo Miss Supervisor wanted to have the upper hand as she started telling me to lower my voice when I was clearly not loud but she merely kept trying to interupt me everytime I tried to speak because I guess she's the only one who was suppose to talk in the conversation. I advised her Ma'am I am not raising my voice this is how my voice was when you came on the phone with me. Now I work in Customer Service so I get this strategy act like the customer is confrontational and they look like an A$# & you look good. ( I never do this and working in Customer Service I am not one to raise my voice.) Ariel continued her rant about how she is not going to waive the fee (but who was complaining? I kept trying to tell her well then this converstaion is over because there is nothing else to be done) & how I'll never find any other company that's cheaper. When I realized trying to end this conversation nicely just wasn't going to happen as she continued to blab I interrupted her and said "Ma'am what's your name again?" She said Ariel and I said "Thank you Ariel" and hung up. Alaways a Lady I still said Thank You to someone who ruined my night. And to think I was actually excited about signing up with u when I called in! It took me 3 days to completely decide I want Direct TV and all but 1 night (maybe 10 mins or so) for me to lose your trust. That Supervisor came onto the phone ready to attack when I hadn't even requested a Supervisor and was not initally upset but Ariel may be right about one thing I may not find the program you offer cheaper but I'd rather pay more money knowing I won't have to deal with your horrible customer service every month for 24 months. You may have great quality equiptment & programs but with customer service like that you're going to get nowhere. I've had bad cable service before but have NEVER been so disrespected by a cable company before. You just lost a great potential customer and a lot more to come too because you better believe I'm telling everyone I know not to EVER get your service! And if I can find a review site online I'll be posting it there too.

Jessica Nesbitt
(This Supervisor needs to be demoted!)

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Votes on this review: 3 Helpful / 0 Funny / 5 Agree / 2 Disagree
DIRECTV 3

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brad4520
07/21/2011

DIRECTV 1

I initially had my install appointment scheduled for a Thursday, I took the day off of work to wait for the tech and they never showed. When I called Directv to complain about this problem I was told that Directv had cancelled my appointment, but never bothered to call and inform me, no apology. 4 hours later I finally got ahold of a supervisor who explained that it was the fraud department that cancelled my appointment, and that I would have to call them to sort it out, again, no apology. They of course, were closed. Friday I get ahold of the fraud department and after gettin no apology again I get my install appointment rescheduled for the following Tuesday. So now I finally have satalite service. I sign up for auto pay to get the free HD for life, and I am told if I bundle my service with ATT I'll get an additional discount. I try this, it doesn't go thru because I have a balance (not past due, just showing), I pay 2 months in advance and try again and it doesn't work because I have a credit. Finally I give up and stick with auto pay, but last month I am charged for HD service, and when I get ahold of them they tell me that I called in and cancelled auto pay, which is not true, Then they say it wasn't me but my wife that called in and cancelled it, again, not true. I have a neighbor who had the same thing happen with him with the HD service, but as soon as his contract was up they offered him free HD. As long as you are under a contract this company couldn't care less about you, your service, or the promises that they made to you. I have gone from the Choice Ultimate package with 1 HD-DVR and 2 HD and a standard reciever, plus HBO, Encore, and whole home DVR (around $90 after AAA discount) to a single standard reciever with the lowest package and no extra's (about $30) and Directv still doesn't care because Im under contract. Im counting down the day untill my contract expires.

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 2 Disagree

Devereaux
07/10/2011

DIRECTV 1

DirecTV: 21 Reasons to Avoid It

I am currently leasing two high definition DVRs and one standard def receiver and here's what I have found:

1. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg.

2. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the installation tech). I'm out several hundred dollars in replacement costs for equipment the tech physically damaged.

3. Incomplete satellite dish installations, such as failing to replace air vent screens may occur; a ventilation screen 30 feet above the ground was left open allowing birds to nest inside my house. A second screen, for the crawl space, was left loose allowing Norway rats to nest under the house. Expect black handprints on your walls.

4. Promised credits never materialize on the bill.

5. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements/dish realignments. (See, also, items 20 and 21.)

6. All too frequently the receiver must be reinitialized using the reset button; this can take 10 to 20 minutes, so if you are intending to watch a program, you're out of luck. (Update: This is been less of an problem lately.)

7. Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). However, pressing and holding the up or down arrow key buttons does not result in cycling through a menu; instead you must press repeatedly to arrive at your selection. Response to commands is very slow. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located directly above the other, they may or may not turn on/off simultaneously.) It is white and dirties easily. On the plus side, the rubberized back keeps the remote from slipping around.

8. The first remote ceased to function after just nine months. I've never any other brand of remote fail.

9. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not.

10. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds. As I write this, DirecTV has been experiencing, for several days, a nationwide problem of extremely slow channel changing with intervals sometimes exceeding one minute where only a black screen appears.

11. Sometimes when the DVR requires resetting, previously recorded programs are not available.

12. Although you "purchase" the DVRs at $200 each when initiating service, you don't really own them and must return them to DirecTV or be charged once again for them. In fact, if you don't, you'll be charged $400.

13. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day or the next day. The DVR will record multiple copies of the same show, unnecessarily using hard disk space.

14. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well.

15. Unrequested pay-per-view program/movies may appear on your list of recordings. DirecTV says these are “suggestions” despite the fact I’ve never used their pay-per-view service and certainly wouldn’t choose something such as “Monsters versus Aliens.” Be careful you don’t inadvertently click the wrong button or you’ll be charged for it. DirecTV says there is no way to keep these “suggestions” from appearing on your list of recordings. (Update: This hasn't been a problem of late.)

16. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception, equipment maintenance). The ultimate charge is far more than the advertised cost.

17. They bill for premium channels not ordered and then state since the channels were available reversal of the charges is not possible.

18. Only one channel is available from local stations that broadcast multiple channels. For example, the local PBS station broadcasts one hi-def channel and three standard definition channels, but only the former is available.

19. Be certain to see the technician out when he/she leaves. In one instance, he left leaving the front door wide open.

20. Two hi-def DVR units failed after the 90 day warranty period.

21. Don't expect that paying the additional cost of a service plan will ensure prompt service. As I write this on a Sunday, the earliest a service technician can arrive to replace a nonfunctioning DVR is on the following Saturday!


*** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don't mind shoddy & poorly designed equipment, missed appointments, and unethical behavior, you'll probably be delighted with DirecTV (the picture truly is terrific). However, given the overall inferior quality of its equipment and practices, DreckTV might be a more accurate appellation for the company.

*** If you already have the misfortune of being a DirecTV customer/victim and experience similar problems, it might be useful to contact the Better Business Bureau and your state's Consumer Affairs Division in the Attorney General's office, describing their predatory practices. A review on other consumer sites such as Angie's List wouldn't hurt either.

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Votes on this review: 23 Helpful / 4 Funny / 39 Agree / 12 Disagree

mikeiastat
06/08/2011

DIRECTV 2

I started out very happy with the sevice because the sports package and would have given it 5 stars 6 months ago, but I have sent a receiver back and am getting ready to send another one back. We had 2 receivers that have not worked much more often then they have. discontinued service on one 3 months ago, because the system would keep asking to insert a valid card.

The cards that they put in the receivers to squeeze every penny out of the customer keep failing. Security is all well and good until it completely nullifies the use of legitamate, paid for receivers. (a whole different matter in itself). The ads all say up to 4 receivers free. or for $99 for HD. Well you never own the reciver. That is in effect a lease origination fee.

So the receiver is direct tv's right. Well only until it doesn't work. Then you better have paid for the insurance. Because after twelve months, if your receivers card fails. Guess what. You play for the replacement card. You would think if they are just leasing it to you and it quits working that they would fix it. FAT chance. This is about the tenth time that I've dealt with a faulty security card between the two receivers and each time they fix it for a little while. But I've had enough. I'm stuck in my stupid contract for the 2 years and that will be all I will be with them.

The kicker, I found out that when you quit, they make you play to send the receivers that were "free" back. Nice huh. Stay away.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 1 Disagree
DIRECTV 1

My mother had a account with Directv. I had on numerous occasions paid her bill for her. I first paid them over the phone talking to a rep. They NEVER informed me that I was being entered into a contract with them. For that matter, I had to put her on the phone to confirm that they had permission to speak to me about her account. After she became terminal, I paid her bill regularly.

She died on Jan. 12 of this year. She had no will or executor of estate. My family just jumped in and we all worked to get things finalized. The other day we deposited my husbands pay check as normal, and shortly after got a email alert saying my account was at $14. Quickly reviewing my online bank account there sat a $700. charge from directv.

I thought with a quick phone call things would be resolved. I got up with directv and my bank and found out that I had entered a contract by helping her. My bank said this was a horrible problem they encounter daily. They said that Directv has a clause that allows them to drain non account holders accounts. THEY NEVER CHARGED MY MOTHERS STILL ACTIVE BANK ACCOUNT- THEY HIT MINE. You would think they would have hit her account being she had the account with them. I know for a fact she used her own account to pay her bill before she got sick.

I had to ask them to send boxes so that I might re pack the equipment and get it to them. I am lucky that the boxes were put in storage. It would have been horrible not to have been able to locate the boxes being she is DEAD, not like I could ask her. I even was so desperate I asked them to re activate the boxes and let me set up an account with them, hoping to get my money returned. I asked them to put the money back, send return boxes and give me so many days to fedex them back..........no go there either. They would not work with me in any way.

In closing.... I have NO money... NOTHING left in my bank account. I have no money to get groceries for my child, and this was grocery week. We help my husbands mother too, and our bills are laid out so that everything is scheduled.

I am trying to get my bank to send out notices to people who pay out to directv. A notice needs to be sent letting people know that they have entered into a contract with directv just by paying a bill, to go to their site and read the fine print. I am pushing for this because of course Directv is not going to, they would loose money. I'd shut my mom's service down a year ago had I known. None of her other bill account holders (that I had paid to help her) drained my bank account....why?..... BECAUSE I AM NOT THE ACCOUNT HOLDER. What a concept huh?. I have referred to this as legal terrorism. Our government has let big business cross the line when they allow such a underhanded transaction to be legal.

This is amazing that I can be held responsible for an account that is not mine. I signed no contract and was not verbally informed. The poor rep. I first talked to, told me at first "just hold on, we'll take care of this mistake"... she came back and apologized for not being able to help. She informed me that she too pays her moms account there from time to time and was not aware of this. She told me " As soon as we get off the phone I am taking my credit card information out of the system". Now isn't that something? Their own employees don't even know about that little clause. NO wonder any of the reps I had previously spoken to informed me of my obligation to be liable for her account.

I am hoping that someone out there is able to avoid the same thing by being alerted ahead of time, or the company itself comes up with some kind of verbal confirmation so they know that their customers caretakers are made aware ahead of time.

Thank you so much for your time,
Please help pass this information around,
Elizabeth

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 2 Disagree

mjtn
06/01/2011

DIRECTV 1

I called direc TV about getting rates and talked to a very nice sales guy that convinced me to switch to direc TV because they had better rates or so I thought. It turns out he gave me wrong prices and told me internet prices never change. I spoke to one representative in the bundle department who was very rude and told me he didn’t know why I was transferred to him and he couldn’t help me so I ask to talk to a supervisor who could help me get to the right department and he hung up on me. I called back trying to talk to any supervisor to report the rude man I talked to and I was put on hold, hung up on, and transferred to the wrong person. I spent over 3 hours on the phone before I got a hold of supervisor. The supervisor was nice and said that direct TV subs out their sales department ( I talked to someone from DirectStarTV) and they also sub out their bundle service department. She said that she had no control over my problems but could report them. She said the company is trying to merge all into one so there was more control over situations like this but her hands were tied. Even when I called to cancel my service I got hung up on 2 different times. I talked to over 15 different people today from direc TV and wasted over 3 hours of my day trying to get correct information and cancel my service. If they treat me this bad when I sign up for new service, I can only imagine how they treat current clients.

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taffy2505
05/25/2011

DIRECTV 1

Possibly the worst customer service I have ever been subject too! I signed up for Directv 3 months ago and bundled with CenturyLink internet service (CenturyLink=excellent). When I signed up with them they told me that as I was bundling, I would get a $10 bill credit each month in addition to the regular offers and 3 months of free movie channels. I also received free HD as long as I signed up with a credit card and allowed them to bill the credit card each month. Sounded fair so I signed up......

1st month - I get my bill and the credit for bundling is not applied. I call and after an hour of getting the run around, finally get told that the credit is no longer available and as it was not put on the account when I signed up, they could not give it to me. However, they would give me a $20 credit for 6 months to compensate. Sounds good.

2nd month - I get my bill and find that although the $20 credit has been applied, they have charged me $45 for the movie channels. I call up and after another hour of getting the run around, am told that because I got the $20 credit, I no longer qualified for the free movie channels! I dispute it with them, they agree it was a mistake but still cannot re-instate the rest of my free movie channel trial so I cancel the movie channels. They tell me they will give me a future credit of $45 which I refuse, and tell them I want the money refunded to my credit card. They refuse. The person I am talking to then tells me if that is a problem, dispute it with my credit card. I do.

3rd month - Directv calls me, tells me that because I have disputed their credit card charge (I only disputed the $45 overcharge) that they are disconnecting my service and cancelling my account. I explain why I disputed the charge, they tell me I should not have disputed it and hang up on me. By the time I get off the phone, my service is disconnected. (my account has a credit balance of $17.74 at this point). I call back and try to get someone sensible on the telephone to sort this out. I am told I do not have any options to re-instate my service and once again, hung up on. I call back a 3rd time and ask about shipping their equipment back, they tell me as I am cancelling my service, I will be liable for a $240 early termination fee. I try and explain that I didnt cancel, again I get hung up on.

Present - Waiting for the Better Business Bureau to get back to me.

Worst customer service I have ever encountered and I will never do business with them again. I called and setup with Dish Network and they will be here tomorrow to install. I am sure at some point in the future I will see Directv in court. BEWARE

Andy

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OtterQueen
05/12/2011

DIRECTV 1

We used DreckTV for about 2 years. The main reason we signed up was to watch hockey. For the most part, it’s your usual HD cable package – about 300 useless channels plus 3 or so that we actually watch. The guys who installed it were quick, competent, and didn’t leave a mess behind (unlike Comcast, who can never get it installed on the first visit).

As my husband works irregular hours, we got a DVR so we could record the games and watch them together. When programming the DVR to record a show, channels which are available to you are shown in bold on the screen. Also, if you try to record a channel to which you are not a subscriber, the DVR will tell you of your error and refuse to record it. On several occasions, we programmed the DVR to record a hockey game specifying a channel to which we had access, and received no error message. However, when we sat down to watch the game, we were dismayed to find we had recorded a couple of hours of their “you don’t get this channel” screen. I called several times to complain, but no one would address the issue. We finally canceled our service and returned the DVR.

Now I get phone calls once or twice a day from DreckTV asking me to please re-subscribe. I’ve done everything I can to get the calls to stop. I’ve asked them politely to stop calling me. I’ve requested to be taken off their call list. I’ve yelled, sworn, and hung up on them. I’ve had this phone number for years, but I’m seriously considering changing it just to get away from this persecution.

They called and woke me up AGAIN this morning. I told them that every time they call me I will post this review somewhere on the internet. It may not get them to stop calling me, but if I can save just one person this kind of hassle...

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stormieG
05/10/2011

DIRECTV 5

With the storms, tornado's and all we lost our dish and equipment. DTV was very helpful and understanding and is working with us to restore our service. They are so much easier to work with than FEMA or our Home Owners Insurance!

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 5 Disagree

Cassiedc7
05/03/2011

DIRECTV 1

Directv sales associates are LIARS and scam artists. The worst part is that the supervisor's back them up to screw their customers out of money!!!!! I, also, decided to try directv out for the nfl package. for the first six months, it was good except they kept screwing up the billpay. I called to change my plan because it was about to get very expensive. The man I spoke to assured me I would be about $70 per month which is my limit. We originally got an hd dvr because we planned on purchasing an hd tv, but that never happened due to hard times in life. I wanted to switch to the cheapest plan and keep the dvr since it had all of my recorded shows on it. I could not take the hd off of the account even though we do not have hd and they said they would have to switch to a non hd dvr which would have NONE of my recorded movies! So, I told them to keep the hd since it was free with auto billpay. The man told me the lowest plan to go to to ensure the cheapest price of around $70 per month and I agreed. The bill is now $90 for basic channels!!! I have no recourse but will contact the bbb.

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ajaxer
05/02/2011

DIRECTV 1

Okay, so I am a young woman just starting out with getting a new place, etc. I was completely bamboozled by these thieves at Directv. I truly don't understand how they sleep at night with such a decieving career. Basically, when I signed up for my service--I was given 3 months free of all the movie channels. I specifically asked these morons if the "free" movie channels would have ANY effect on my bill. They assured me it wouldn't. They were completely free. 3 months is up, I call to cancel the channels to make sure I'm not charged some ridiculous amount for crap I don't even use. Fine, they removed them but somehow my bill magically appeared to be higher as SOON as the guy removed the "free" movie channels. I noticed and asked him how was it when I remove a "free" service, that there is an effect on my bill. The idiot is like "oh, I'm not sure...let me check" and puts me hold for like 10 minutes. He comes back with some croc saying there was an extra discount located in movie channel discount. Still not understand, I requested to speak to someone else because he was constantly stuttering and sounded as if he had no idea where I was coming from. After about another 10-15 minutes, the "supervisor" (just as idiotic as the agent) gets on the phone and tries to act like he knows what he is talking about. Me, being the person I am, kept asking why this "credit" was not located on ANY of my previous billing statements. He tries to give me an excuse saying it was a built in credit/promotion. Then a little later in the conversation, he slipped and said that it was a glitch in the billing system and they had not known about it until now. I am sure that was a complete lie-and I did not like his demeaning attitude. If you are in any shape, form or fashion considering this idiotic service, do not. Seriously. I may have been okay with the slight change in my bill if the idiots that served me had an ounce of respect for my VALID concerns. Save yourself time, money and frustration and please consider another option for your television service. Trust me on this one.

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JeremyJ
05/02/2011

DIRECTV 1

Do not ever sign any B______t contract with these thieves. This is my second go-round with these crooks and I shoulda known better from the last time. I signed back up and am supposed to receive their "promo" pricing that comes out to roughly $60USD and I have been charged from $100 to $155. Way higher than I was quoted. I was also sold a bill of goods on the "ECF" Early Cancellation Fee Rebate program. Well, Dish does not specifically list your final bill including the ECF as your ECF, in turn Directv sticks it to ya!! I Absolutely deplore what these thieving people have done to me and my family after trying to give them a second chance. This afternoon will be time to see what they can do to correct this. This, after having talked with Customer_No_Service twice already without them delivering.
Way to go morons!!

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JoePapa
04/08/2011

DIRECTV 1

I had been a customer of COX Communications for many years. For the past several years I have been interested in switching to DIRECTV primarily for the option of getting NFL Sunday Ticket. The one thing that primarily kept me from switching was my being content with COX, especially in regards to their customer service which is very good. In the past I had worked for Southwestern Bell which eventually became SBC and then AT&T. I had a lot of pride in our customer service until it declined with the acquisition of AT&T. So, the fact that COX was still so good at it in such a competitive market held value with me. But, I recently went into my local Sam's Club where I was greeted by a person marketing DIRECTV. I let them run the numbers and the cost seemed pretty inticing. Plus, I could finally get NFL Sunday Ticket! (Well, that is if the NFL ends up a go this year.) One sticking point was when I questioned the rep about my cancellation options. He assured me I wasn't going to be locked into any inability to cancel service early or anything. Well, I should have not been so trusting. Basically, I'm still trying to get used to their billing. I'm currently enrolled in auto-bill-pay. So, until I get a few months behind me, I'm closely watching my account online to make sure I've always got the necessary funds to cover the monthly amount. Well, 2 weeks ago I viewed my account and saw I had a $0 balance which seemed fitting since my initial bill had seemed to come due a bit sooner than I had expected. So, I figured I was in good shape. Well, about 1 week ago, I looked again and saw a bill due on April 8 amounting to about $60. Yesterday, the 7th, I checked again and was dissappointed to see updated billing to about $80 to be withdrawn from my account on the 8th. So, I made sure I had the funds in my bank account. Well, today I checked again and they withdrew and updated amount of pennies over $90! Fortunately, I've got the funds but was a bit dismayed with the way the billing works. I called DIRECTV and went through a call tree and wait time that amounted to about 6 or 7 minutes. I then got a rep who sounded foreign. I expressed the reasons for my call and repeatedly, I'd ask a question to only hear silence. Eventually I'd say "Hello" and the rep would then say things like "Thank you Sir for holding, I'm looking up that information...". I kept my cool and she answered some questions until I was left with feeling like I was just going to live with it. I then said: "Surely you can understand where I'm coming from that it's hard to budget my bill if I can't expect the amount showing on my online account with DIRECTV seems to update and possibly grow even 24 hours from being withdrawn from my account?" She then said: "Yes, I see...(pause)...(sigh)..." Then, she hung up on me. I then called DIRECTV and reached a rep identified as Tia. I calmly told her the reason for my call and that I'd just like a Manager at this point. She got me to a Manager and did so effectively. However, upon reaching the Manager I was then detailed about the charges on my bill instead of simply addressing the question of why they update the bill amount as little as 24 hours before withdrawing funds. She advised me that this was indeed their operating procedure and didn't budge on the issue or express any normal understanding as to why this could be a problem for a customer. I then asked her about my cancellation rights which she advised me only lasted the first 24 hours of service and then I was locked in for 24 months. To cancel before that would break the agreement which would then cost me 24 months (x) $20 = $480. When I asked if there was any option out even if I was not only dissatisfied with their service in general but more especially with their customer service and billing practices she responded by saying simply..."No Sir." Needless to say, I'll be checking with the BBB and possibly my attorney though I worry I'll either suck it up and keep their service or bail and pay the $480. Oh, how I regret not staying loyal to COX.

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brittany1vt
04/07/2011

DIRECTV 1

BBB rated rated Directv an "F", citing: "We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations....the company’s industry is known for its fraudulent business practices. Enough said.

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indy317
04/06/2011

DIRECTV 1

I would give them zero stars if I could. In March of last year, I bundled my phone/internet/satelite services because it would save me money. It has not save me money or time. I've spent time trying to decipher my bill and calling customer service. I called last May wondering why my bills were separate to find they were never bundled. Odd considering all I spoke about was bundling and was transferred to DirecTV from Verizon. Then in Nov. and Dec. I would lose reception on and off even in good weather. I called customer service and was told that since I "bought" the receiver, I was responsible for making sure it was clear unless I wanted to pay $5.59 for a protection plan. Why would you place a receiver on my roof and then expect me to service it? Today, I called customer service again and have been hung up on twice wehn I had a question about my bill. I am counting down the days until March 26, 2012 when my two year contract expires!!!!

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lizziebraswell
04/02/2011

DIRECTV 1

I have been a customer with Direct T.V. since early 2009. I recently moved and called to change my service address and have a new dish installed. When I called they offered a supposedly 'FREE' upgrade to DVR services, as well as 'FREE' HBO for three months.
When I went to review my bill this month, however, I was charged not only for the HBO but Cinemax as well, which I do not even have in service! So where my bill should only be $65.99, it is now a whopping $119.09!
When I called Direct T.V.'s service line, I was told that this is normal, but my account would be credited back those fees after three months. WHAT?? How can you offer a free offer and then charge a person for it? I am being royally screwed over.
I would highly suggest running as far away from Direct T.V. as possible. I have been a loyal customer. I never pay late, I don't complain and take excellent care of the dish and box I have to 'rent' for a total of $19 a month.
Ever seen that commercial where there is a man video taping a hurricane outside and then he runs back inside to show that his Direct T.V. is still working?? It's a load of CRAP! My service goes out from fucking morning dew, never mind a real rainstorm.
Do NOT pay these people your hard earned money. You WILL regret it!

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Heatherhap
04/01/2011

DIRECTV 1

This is my first year of service from this company and it proves why I never wanted to get cable of any kind.The lack of service,the lies,and I do agree with some of the post that have been posted about this company.Other people want dish network to succeed not that I would take up for this company I just know that is part of these problems along with the customer service skills of people that have had the service.Which means their past customers rubbed off their non ability to have correct service skills.
It's as if those people are allowed to run their company and I would not want any person I knew or know to have to deal with service skills like that... Some of the things explained by others is part of the problem and what has been happening with me not only that they have never given the discount from becoming a customer the way they advertise. It just goes to show a person that they don't think a person will cancel service with them all together for whatever reasons they think.

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TimR
03/28/2011

DIRECTV 1

on 8/19/2010 i contacted Directv for changing my service and sign for the NFL package. Rep. named Rosa ID# 2142402 explained different packages they had and it's pricing. i was interested in choice xtra with NFL which was free for first year, if signed a two year contract. she also told me i could try the premier channels for five month and if i didn't like it i could cancel the premier channels for no charge at end of that period. I specifically asked what my charges would be after five month if i switch to the plan i was interested from beginning, and she replied 34.99 with no cancellation or any other fees. I switched in Jan. 18, 2011 and after couple of statements i noticed they are charging 64.99. i called them and they said that the rep. made a mistake but, there is nothing they could do at their level so i have to write to their costumer service dept.
Since, the conversation was recorded, i wrote to them and explained the issue and asked them to listen to the phone recording on date of purchase to see who made the mistake, me or the sales person. I received a phone call today from Shy ID# 100514822 and she explained that the review of the call reviled that their Representative made a mistake but the pricing of 64.99 will stand and won't be changed back to what i was quoted. I explained to them that this seems like a bait and switch tactic and they said that if i have a problem i have to hire an attorney.

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mozie
03/22/2011

DIRECTV 1

STAY AWAY. They will add packages to your account without letting you know and charge you. The salesman will make broken promisies. He promised me no charge for all receivers, didn't happen. Get all verbal deals in writing first! TRust me! Picture quality is OK and minimal outages. Statements are extremely difficult to understand and they will up your rates during the contract. Stay Away!!!

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garmah
03/17/2011

DIRECTV 1

I will never ever recommend direct t.v for anybody in this world even if it free. They have the worse customer service among the t.v providers and you do not want to experience it just as i have.They have dishonest,rude, insensitive associates.I do not know which word to use to describe them.They font liners who are not knowledgeable and you happen to interact with four people on one issue,all the four people will give a conflicting answers.

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animaljjy
03/15/2011

DIRECTV 1

In the 2 and a half months of service I have received so far, I have had more interruptions, equipment failure, and poor customer service with DirectTV/Qwest then I have had with ANY other business my entire life. Switching from Comcast is the biggest mistake I have made so far for my utilities. I thought that I would give something new a try and they seem to offer a good deal. It has turned out to be a nightmare for me and my family. I STRONGLY discourage anyone from spending their hard earned money with DirectTV OR Qwest services.

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BuhByeDirect
03/13/2011

DIRECTV 1

$11.80 and you are willing to lose a customer of almost 3 years We pay over $90.00 a month for crap shows and lousy customer service. I am happy to watch the ratings on all the sites that rate Directv fall because I will be hitting them all with a one star rating or less if possible. I think My big mouth in most of the social networking sites might be another hit for you.The notso supervisor said she could give me showtime for free for the month that its a $12.00 value but couldnt refund what we paid for and didnt recieve. I also asked for a service tech to come look at our cabling outside but the notso supervisor told me we would be charged for it. I feel we pay alot for many many many channels of things we never watch.I hope the stockholders see this and see what they are investing their money into. I will make it a point that they see this. Customer service cant service my needs even in the $12.00 range. Do they realize they work for me as the customer?? The notso supervisor had to add up how much it would be to cancel our service after I asked how much a month we would have to pay. $20.00 a month for 8 months I wasnt the greatest in math classes in High school but I was able to add it up in my head real fast. Be proud Directv employees to work for such a stellar company.

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HappyCouple
03/09/2011

DIRECTV 1

I, too, would rate this zero stars if option existed. I like DirecTV's channel guide layout and guide options. It is very easy for my eyes to scan through, unlike some other's like Time Warner Cable and DishNetwork. We currently have Time Warner Cable (we don't like much, but...) because DirecTV discriminates on who can have their service. That is the biggest reason we are appauled by them, but have other complaints as well! I'll explain...

My wife and I are used to watching TV through DirecTV and like their on screen channel guide layout as well as pricing. The DirecTV account wasn't ours. It was the owner's of where we temporarily lived for about 6 months or so. We now have our own apartment in the other end of town and wanted to order DirecTV. We were so excited to be getting DirecTV service that we liked so much in the past. We had to wait a week the scheduled service to be installed. We received a letter in the mail stating thanks for being our new customer and when the installation date will be. It had account information and order number, etc! We waited all week for the service going without tv programming. The day of installation came and went. No one came over to the apartment. We waited all day. We had errands that should have been done, but we stayed at the apartment to make sure we didn't miss the installation! We called DirecTV and the first person who talked to us about installation said the installer is scheduled to be there today. This was early evening so the day was pretty much over, but the representative said there is no reason the installer shouldn't be there so just wait a little longer! Paraphrasing! He didn't show up!

The next day we called and talked to someone else who seemed confused and transferred me to another person who transferred me back to the first person and then back to the second person again! Then I was finally told that someone at the address we used to live has a past due amount (unpaid bill) and we can't have DirecTV service out our apartment because of that. They said that our credit report showed us living at that address and someone (gave the name) owes them an outstanding balance. Where do I start with this? First of all, what does someone else's (unless married to this person) credit with DirecTV have to do with us? This doesn't make sense! DirecTV representative said it is their policy! That is discrimination in my book! We have a daughter who also lived with us at this address. She isn't out on her own yet, but is this going to be passed on ther her, too? Just keeps going and going to whoever has lived at that address as some point? The DirecTV representative said it wasn't our credit score, but that the credit report shows previous addresses and the previous address is linked to someone who owes them! So, let me get this straight... They are basing approval or denial on someone else's credit with them and not ours? How does that make sense. My social security number(credit report) and my wife's as well has nothing to do with anyone else's credit report! Can you imagine what it would be like if every bank, store, and mortgage lenders made decisions like this. No one would ever be approved unless it was a new address that has never been lived on. How many apartments have had people moving in and out over the years? If someone in the past has lived in the apartment you currenlty lease or previously leased and they owed a bill to DirecTV you will be punished for them and not your doing? Hello! We went round and round with them for days about this matter and all we kept getting was "So are you going to pay the bill?" "We can install your service as soon if you pay a deposit of $800." Which is the exact amount they said is owed by a person of that previous address (again, not us!). That is not a deposit! That is paying someone else's bill! That is all the DirecTV representatives kept coming back to no matter who we spoke to and insisted to get an override and approval!

Second of all. The person (only person) who legally is resposible for that bill has had trouble from DirecTV with repeated billing discrepancies at the fault of DirecTV's corrupt billing tactics that so many people have complained about. I took this up with the owner our past address. No wonder he didn't pay them. They messed his account up repeatedly and they never took blame and cleared it up. He just said "screw em!" We didn't know that at that time and it hadn't been an issue with DirecTV before we moved out so apparently he stopped paying DirecTV close to the time we were getting ready to move out. Who knows, but it isn't our bill or our DirecTV account so what does it matter? I have a sister who had trouble with them and friends who did, too! They all tell how customer service is bad and they have messed up their bills and don't fix it, but rather make the customer pay even when it is DirecTV's glich or tricky tactics that causes discrepancies. True customer service has a customer is right at some point clause! At some point, but DirecTV doesn't give in ever! That is not good business tactics if they want customers and business to keep going!

So, I am on a mission to spread the word to everyone I know to not sign up with them and hopfefully DirecTV will fall apart due to their corrupt discriminatory tactics and poor customer service! I truly liked watching tv through them, but they have turned me against them. I am tired of companies seeing green first and customer service last or in this case customer service NEVER! I had problems with billing discrepancies with Sprint PCS over the span of 8 years as their customer, too! They didn't fix their wrongs either! It was never their fault, either! Having billing corruption with AT&T cellular phone repeatedly, too. Bad customer service and lack of loyalty to keep customers is a problem these days with big companies! Oh, and DirecTV also said that they are a "Privately Owned Company" in response to us talking about "Discrimination." So, apparently they are claiming they can get away with it and we can't sue them for discrimination because apparently there is a loop hole for them! Bottom line, DirecTV doesn't value customers, current and/or possible new ones. Stay away from them. You see what other's are reporting about them. Not good!

The After getting excited about the special deals like Showtime and Starz free for three months and the choice extra package that has GSN and NBAtv channels we like for an affordable price, a day

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TTMAXX
03/07/2011

DIRECTV 1

I RATE THIS COMPANY WITH NO STARS BUT HAVE TO GIVE IT ONE TO PROCESS. I HAVE NEVER BEEN SO FRUSTRATED DEALING WITH ANY COMPANY AS I HAVE BEEN DEALING WITH DIRECTV. EVERYTIME I GET SOMEONE ON THE PHONE I GET DIFFERENT INFORMATION ABOUT WHAT I HAVE BEEN TOLD BEFORE. MY QUESTION IS DOES ANYONE GET TRAINED TO WORK WITH DIRECTV OR ARE THEY JUST TOLD TO SAY WHAT EVER THEY NEED TO SAY TO GET THEM OFF THE PHONE

WORST CRAPPY SERVICE WILL CANCEL AS SOON AS LEGALLY POSSIBLE

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Janece Herrington
03/03/2011

DIRECTV 1

If I could give less than One star, I would!

Last March, after being a DirectV customer for years, I placed an online order for an additional receiver for my home - a DVR receiver. The DVR came in the mail, and I scheduled the installation, and there have been no problems since.

However, I just called to disconnect service because I am moving, and there is already a satellite service provider where I am going. I could NOT believe it when I was told that I was going to pay a $240 EARLY TERMINATION FEE for the DVR! WHAT???

Yes, apparently buried somewhere in the legalese, it states that when you order a DVR, you are signing a TWO YEAR SERVICE agreement! For a receiver! For use with service that is not even under contract!

I am appalled at DirectVs' underhanded business practices. If I had know then that I was signing a service agreement for TWO YEARS for a receiver I would NEVER have ordered it.

Direct TV will never get my business again, and I will be telling everyone I know NOT to ever do business with them. I am a business woman myself, and have many contacts. I will do everything I can to diswade people from using DirectV because they snuck in this "early termination" clause under the radar.

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joann201
03/01/2011

DIRECTV 1

Customer service is terrible. The service is fine until you have an issue with billing, reception, movie ordering, etc. Their customer service reps are not concerned with fixing your issue. Do not recommend their services!!! Stay away.

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PatSmith
02/17/2011

DIRECTV 1

Watch out! Directv does not like a customer to dump them. We had it with poor reception, pour customer service and fees that kept going up and up. While they advertize low fees for new comers, they offer nothing for a customer of 10 years-- until you tell them you've swtched. I was tired of paying for someone else's cheaper service. Then, they continue to harass by sending bills AFTER you've cancelled!

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Gia McCormick
02/15/2011

DIRECTV 1

hi, im thirteen and do not know alot about this stuff but when i went to turn the tv nothing showed up so my mom called them and they said all we could get was the sports channels, even though we pay for all the channels. so my dad, who isnt very patient, told them he wanted to cancel and guess what???? THEY HUNG UP ON HIM!!!!! TWICE!!!! now even as i child i still think that this is sooooooo......STUPID!!!! and they make my parents mad which i dont like, so finally my dad called again and asked why they hung up, they said that there had been a problem with the connection! im pretty sure that when that happens it doesnt make a sighing noise and then the noise of the reciever clicking into the holder!!!!!!!!!!!!! never BY FROM THEM!!!!!! there really stupid!!!!THAT JUST MAKES ME SO MAD!!!!! THEY HUNG UP ON US! not very good customer service!!!!!!!!

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onlineguardian
02/09/2011

DIRECTV 1

Lost the signal for roughly 25 stations over a week ago. Customer service tells me it's because of snow/ice on my dish and that it's my problem. The channels I can't get are most of which I watch regularly. The won't help restore signal to my TV but are happy to keep charging me for the service. I'm leaving ASAP after being with them for over 10 years. Apparently, their responsibility ends wth getting signal to my dish, not my TV.

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CHLOE89
02/07/2011

DIRECTV 1

Most definitly the worst company I have ever dealt with. I had directv for 10months we signed a 2yr contract, my husband starting working for Charter(a cable company) and we were able to get 50% off services so I cancelled directv, 2days later they took 598 from my bank account without my knowledge 209 for cancelltion fees the rest was equiment! I called to find out why they said because I didn't return my boxes IT HAD ONLY BEEN 2 DAYS i hadn't even recieved the boxes they send u to mail it in! They told me my money would be put back in my account in 48hrs, 72 hrs later NOTHING so i called again just to find out i was MISINFORMED! it takes 30days for it to be put back in the account! I mean this is $600 THATS ALOT OF MONEY! So I ending up paying my disconnect charges of 298 (i was told by 3 people that it would only be $209) I paid my last $60 in january and come to find out they took another $60 out of my bank account yesterday, when i called to find out why, they told me they didn't know that i did NOT owe anything and assured me I was be refunded within 48hrs! THESE PEOPLE,THIS COMPANY IS TERRIBLE,they do not give u the correct information and NEVER take responsiblity for their faults! I WOULD GO WITHOUT TV BEFORE I WOULD GIVE THIS SORRY EXCUSE FOR A COMPANY ANYMORE MONEY!! DO NOT GET DIRECTV!!!!!!

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pistolesi
02/05/2011

DIRECTV 3

Their "Customer Promise" is BUNK!! Among oldest customers. Forced to pay extra for govt-mandated HD (includes 3D). Own popular 3D Ready SAMSUNG TV which is not included on their 3D compatible TV models ... ergo denied 3D access until such time they choose to add ours to the list. Offer not ETA if ever they'll do it. Attitude is "that's just the way things are ... live with it."

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ciscoguy69
02/02/2011

DIRECTV 1

At 1 year I upgraded to DVR's and since have had nothing but issues. replaced the hardware 4 times, had a service call and each attempt made it worse. During the service call they told me that I had to move my dish or they would no longer service it despite the $5.99 a month and the fact that they installed it originally. I have cement fiber siding so moving it would cause significant damage to the siding. Per my suggestion, they adjusted the angle to get the signal numbers they require and did not move it. I tried calling today to cancel only to find that upgrading the receivers automatically renews your contract for 2 years with no cooling off period. If you decide to cancel it is $20 a month for all remaining months. So I called again to get service and they told me that despite the history and despite the fact that I have been dealing with this for 2 months now, They will not dispatch service due to the storm. So how do I get the service I am stuck paying for??? Stay away!!!

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Kristie Sargent
01/31/2011

DIRECTV 1

DirecTV is pathetic with horrible customer service. I had been a Comcast customer for a few years and was having a hard time paying the bill each month. It had doubled after the first year and my introductory price was over. That was okay but when I couldn't get them to lower the price at all, I decided to listen to a DirectTV rep that came door to door in my apartment complex. He told me that I would be able to have more channels than I did with Comcast for less. All I would have to pay upfront was a $25 fee with my credit card since he couldn't take cash or checks. He said that I could have an HD DVR in the living and be able to access the recorded shows from any TV in the house that I was having a regular cable box installed in. I was having the HD DVR put in my living and three other receivers in the three bedrooms. One of the main selling points was the price would be much lower than Comcast and I would be able to access all recorded shows from any room. The work order he filled out has what he quoted me, which was $110 ($60 for cable, $50 for Clear internet). I so far have not had any problems with Clear internet, no contract. I had to sign a 2-year contract with DirectTV. When the installer came to install everything, he informed me that I would not be able to watch recorded programs in every room unless I upgraded each room to an HD box. That was really irritating since I specifically had that conversation and confirmation with the door-to-door sales guy. I went ahead and opted to have one extra HD receiver installed in my bedroom and regular recievers installed in the other two bedrooms. I was irritated but still trying to be positive. After the installation was done in my living room, I was looking through the channels and noticed some very explicit porn titles on the guide. I brought it to the installers attention and told him I wanted them blocked from the guide considering I have children in the house and they can read. He said it wouldn't be a problem and walked me through blocking them. Unfortunately, I didn't realize the process would be different on each receiver and didn't check before he left. When I went to set up my kid's rooms, the very graphic titles and descriptions were there and GUESS WHAT??? You can't block those titles on a normal receiver, only an HD receiver. I called DirecTV and the only thing they could suggest is parental controls which I had already done. The problem is, the parental controls keeps the kids from watching the program but does not keep it from being viewed on the guide. These were pretty descriptive names on the guide as well as on the description of the show so that was not okay with me. I ended up having to set up "favorite" listings and setting their TVs to that. When I received my first bill, the price was higher than what it was supposed to be and it said not to pay the bill because it would be automatically debited from my account. I had not authorized this to be an automatic payment and would not have signed up if that were required. I called DirecTV and they walked me through setting up an email account and accessing DirecTV online to get a "rebate" for the sale price. I thought this was rediculous since, again, this wasn't mentioned by the guy who signed me up either. I also told them that I DID NOT want autopay and had not authorized that. They told me that it was too late to remove it that month but explained to me how to change it online. Apparently they are only monkeys in the office that can't do much of anything in the way of customer service. So, I went online and canceled the autopay expecting to receive a normal bill the following month. When I received that bill, it was for $74.99, now we are $15 more than the $60 I agreed to for the first year. When I called to ask why my bill was $10 more than the last bill and to request that they remove the Starz and Showtime channels they put on for a free three month trial. I was told that the extra $10 was because I had canceled the autopay. Funny, they didn't mention that to me when I first requested to be removed from autopay. After talking to this woman for 20 minutes she informs me that she cannot do anything about the $10 but would be happy to give me more free channels for a few months. Seeing as how I wanted the price to remain what they told me and was trying to cancel the other "free" introductory channels, why would I want more that I would have to remember to call and cancel. When I said no, she said she would have to send me to one department to cancel the showtime and starz and then another department to figure out what to do with the $10 monthly fee. I realize $10 is not much but considering they have not kept their word on anything so far, I was being firm on this. After explaining this to three different people only to be told that if I wanted to drop the $10 I would have to had all of my HD equipment swapped out for regular equipment. Supposedly this is what the $10 fee was for and it had bee waived since I was signed up for autopay. Of course, if I wanted to do that, it was going to cost me to have them come and and uninstall the HD and install the other. Then I wouldn't be able to watch recorded programs in my bedroom either, probably not even have the option in the living room. Now I am considering cancelling my contract but will have to pay over $400 for an early termination fee. I was also told that if I chose to do that, they would automatically charge the early termination fee to my credit card. How is this stuff legal? These people have no concern for their customers and only want to steal your money. The only reason I left Comcast was because it was too expensive and I couldn't afford it anymore. I had no other problems with the cable through Comcast. I hate DirectTV and will never go through them again.

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glimerman
01/29/2011

DIRECTV 1

I recently decided to switch from Dishnetwork to Directv as to be qualified for new promotional deals from current Dish provider. So checked promotions on line and I called Directv. Sales person on the phone promised the best deal in universe, their premiere package-285 channels , free premium movie channels for first 3 month, ability to watch all of my recorded programs on all 3 TVs in the house. It was discussed that I am going to receive 3 HD receivers. When I asked how much I’m going to pay each month during the contract I was told $50 a month for first 3 months and then $100 for next 21 months, with a promise of an email explaining everything in detail. Email showed full price for package with no discount, so called back and asked for explanation… Oh yes, they told me that I have to apply for rebates online to get the deal, so I did and once again requested an email with the confirmation of the price promised. On my numerous calls neither the person on the phone nor the salesman could give me consistent figures for the contract (RED FLAG), but all promised my three HD receivers. Finally after threatening them with a cancelation, person on the phone admitted that for the second year of my contract I will be paying full price of $134 (RED FLAG). I was willing to agree to this pricing due to a better equipment and ability to watch prerecorded programming an all 3 TVs. When the installer showed up, I discussed the details of my contract with him and my main question, the ability to watch prerecorded programming on all 3 TVs. Imagine my surprise when he told me NO! Of cause NOT, in order to have that option you MUST have 3 HD receivers not two HD and one regular receiver as they had it in my order. But note that it was the only reason that I still was going to go with DirecTV after they lied to me about the contract price!!! Well that is what NOT in my order he says…So after a couple of hours on the phone with various Directv representatives, I found out that in order for me to have that particular option- to be able to watch my prerecorded programming on all TVs, I must upgrade to a third HD receiver for another $100.
These people are scam artists, they will not give written contract under any circumstances before the installation. DIRECTV had pursued and solicited me until they have my signed contact, after that getting through to the customer service to discuss the problem was virtually impossible. Their customer service is lousy!!!! I had to talk to 5 different custeromer service representatives just to cancel my order! Most of my 30/40 minutes calls were either disconnected or transferred to other department where I had to repeat my “live” story all over again. Do not sigh up with them or at least NOT until you get a written contract detailing the pricing and technology (how many receivers, type of receivers, etc.). TERRIBLE SERVICE~ I would NOT recommend Directv to anyone unless you want to spend the rest of your TV-watching life in misery.

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Votes on this review: 3 Helpful / 0 Funny / 9 Agree / 1 Disagree

Cordell Ra
01/28/2011

DIRECTV 3

0 stars!!!!!

Direct TV was promoting from Sams Club and had a great deal they were offering. I decided to sign up. the first clue as to what was to come was the salesman. He did not explain things clearly and the contract showed the full price and did not list the deal I was being offered. I was assured that I would get the discounts as soon as I signed up and went to the website to "cash in" on the rebates.

We then had to call direct tv from the salesmans cell phone. The person on the phone was very rude and hung up on me. The salesman called again and after being on hold for 10 minutes someone picked up. After the credit check I was told I qualified for even more discounts which was good news. It did make it even more confusing to how much I was actually going to pay every month. Neither the person on the phone or the
salesman could give me consistent figures. I wrote everything down on the contract and had the salesman sign it.

I had to wait one week for installation. I explained to the salesmen and the person on the phone the area I lived in had a lot of snow and the installers would have to be prepared when they showed up. I was assured it would be no problem.

The next week I was supposed to have the installers show up between certain hours. I took the day off work to make sure I did not miss them. The entire day went by with no word. I finally got a call from the installers after 6pm saying they were just leaving the city to come to my rural area. They insisted that I was to drive 20 miles one way and meet them at the edge of the city so they could follow me to my house. I explained to them that I lived right next to a county library and my house was very easy to find. They still insisted on me driving down the mountain to meet them, I refused and told them exactly where to go. I also reminded them that they needed to be dressed appropriately for the snow and cold since it was after dark and told them I would have lights set up to make things easier for them. They arrived 1 1/2 hours later. Neither of the technicians had jackets or boots and they got stuck in the snowbank and couldn't get out. After I dug them out and got them free the passenger said they could not install the equipment. I pointed out the ladder and lights already set up for them where my old dish was, all they had to do was replace my old equipment with new and hook up the box. He said there were too many trees in the way and they could not get a signal. It was completely dark and he never left his truck to even to attempt. They left.

The next morning I called direct tv and explained what happened, I was told they would send out a different technician and hook up my dish. I had to wait another week of course. By the time the next week came around I was called and they cancelled the installation. I was told if they were going to send out another technician it would be another week and it would cost me 65 dollars for him to check the area for satellite reception.

I called their competitor Dish Network and they were extremely helpful. They had a technician at my house at 8am the very next morning and I had service in two rooms in HD in less than 2 hours!!!!! I will tell
everyone I know about my bitter experience with direct tv for a long time to come.

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 1 Disagree

pharmerdan1
01/17/2011

DIRECTV 1

I recently bought an HDTV and wanted to upgrade my current standard DVR Directv box to the HD-DVR box (to receive HD channels obviously). Directv wants to charge me $258 up-front fee to upgrade to HD-DVR service, this includes $199 for the actual HD-DVR box and $50 for installation (it also automatically subscribes you to a 12-month contract with Directv). The $199 is a LEASING fee only and there is NO OPTION for paying monthly. I just spent $1K on an HDTV and now they want me to drop another $260 for HD box, plus an extra $15/mo for service. I called 4 separate times (hoping to speak to someone competent) to negotiate some kind of monthly payment deal and it was nasty robotic people with attitudes everytime who basically said they cannot help me. HORRIBLE customer service. Did not help me at all. I asked to speak to a supervisor and was put on hold for 20 minutes.. only to have the phone cut-out. They don't know how to run a business. I wish I still had brighthouse who gave me a FREE HD receiver when I upgraded in my previous home.

I understand being charged extra per month for HD service, and even being charged a (small) fee for the receiver, but there are no options for monthly payments. Being charged $260 for an upgrade is ridiculous.

I never would have switched providers to Directv but was forced due to the apartment complex I live in now. I have been using their standard DVR on an old boob tube tv and it just isn't as user friendly as brighthouse. Everything took forever, even scrolling through the channel line-up had lag. Horrible provider. RUN from this company!

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Votes on this review: 4 Helpful / 0 Funny / 10 Agree / 3 Disagree

Bigmouth
01/12/2011

DIRECTV 1



RUN DON'T WALK TO A DIFFERENT PROVIDOR

These people are scam artists. I wish I would have looked here before I signed up. It took them weeks to get the TV working then it took them months to get the billing correct. They are RUDE to boot.

I ended up getting married in the middle of my contract. My new husband lives in an apartment complex that doesn't allow Direct TV so I had to cancel. They told me that it will be a $240 dollar fine to break the contract. They have absolutely no customer service. The guy actually suggested that I have a family member take on the service so I wouldn’t have to pay the fine. How thoughtful to inconvenience the people I love. I told him that was ridiculous and he started yelling profanities at me. I finally just hung up the phone and figured they will disconnect the service eventually themselves for nonpayment.

I was right, they did disconnect the services but they also charged my credit card for the 240 and then some. They tried to run 8 charges thru but fortunately my credit limit has been reached. Unfortunately I will have to close my credit card account completely because Bank of America says they are authorized to do so and VISA makes the rules. Please note, changing the account number will not stop them from charging your card. Apparently the credit card number is linked so those "re occurring charges" won't be declined. I won't be giving out my credit card for anything anymore.

What a bunch of pigs!



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Votes on this review: 4 Helpful / 0 Funny / 7 Agree / 2 Disagree

sarahs20
01/07/2011

DIRECTV 1

As a Dish Employee I believe we are a great company. I was always unsure whether or not to go to satellite T.V. Once I started with Dish they asked me to try the service and see if I like it. I love it! Prices are amazing for all customers! We have HD free for life for all customers not just new like Direct. We treat everyone equal as customer. I'd keep Dish even if I didn't work for them. Wish I come sooner. With Direct I always had receiver problems, satellite uses, and the customer service was the worst never again!!!

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Votes on this review: 1 Helpful / 0 Funny / 4 Agree / 7 Disagree

JWS
12/25/2010

DIRECTV 1

We signed up for DirecTV in 1998. They had roughly 2 million customers and were a good company then. No contracts that I remember, $29.99 for the good package. We paid $380 for a receiver and dish, and did our own install.

Over the years I’ve seen them deteriorate in every way. The equipment is complicated, customer service is terrible, and the cost has gone up to $90. Plus I can’t even sneeze next to the thing without them extending my contract.

I added an old receiver in a spare room. It was one that I had stored in my basement, and figured I’d put it in my kid’s room. BIG HUGE MISTAKE I later found out!!

I hooked up an over-the-air antenna and quickly realized I could get 95% of what I watch (local television), for free, and in HD.

So I bought a DVR and canceled DirecTV. Figured it would be OK, since my last new receiver was over 2 years old. Well, they charged me $420 early termination on the 2nd receiver. Then immediately charged my credit card. Unknown to me, my contract was renewed on that old spare reciever, even though the CSR specifically told me there was NO contract on this receiver when I added it in September 2010 since it was owned.

I spoke with 5 CSRs before I actually gone one of them who understood that I shouldn’t be under contract. She put a credit on my account. But that takes 8 weeks to be refunded. So they’re holding on to MY money for 2 months!

I hate this company and would suggest nobody subscribe to them if don’t want to be shoved around by corporate bullying.

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Votes on this review: 2 Helpful / 1 Funny / 9 Agree / 1 Disagree

nlsbohr
12/22/2010

DIRECTV 2

While the satellite signal itself is decent, DirecTV's boastful promise of 500+ channels of TV is disingenuous at best and outrageously misrepresentative at worst.

In fairness, DirecTV does has a good DVR system and a very good iPhone application that allows you to record individual shows or series remotely. This last remote feature is one of the best things DirecTV does to make off-site show recording easy. That is the good news. But, anyone who has surfed through the various channels knows very well that the majority of them are either self-promotional "information" channels (50 ways to sell The Shark steam cleaner, Jewelery channels, home gyms, bad hair devices, turkey roasters, acne treatments 24/7, the list of inane, useless, informercial channels is ludicrous and the way they are all stuck in the early portion of the channel rotation is indicative of how totally out to lunch the programming "wizards" at DirecTV must be. I have never seen such an irrelevant, bad and just plain idiotic lineup in my life.

And when we get away from the myriad of do nothing, go-nowhere infomercials, we have PPV and DirectCinema channels to provide you the opportunity to pay extra for last year's movies--most of which were failures, which can be obtained through Netflix for 99 cents a day but when purchased through DirecTV are $5.99 per viewing.

When all the various TV content suppliers work out their petty turf wars and we can request any specific show directly through our broadband connection--whether it be Apple TV, Boxee, Hulu or our kid's XBox or Sony PSP, the world will not be kind to the likes of DirecTV which is squandering its technical opportunity for bad programming and delivering a sub-par consumer proposition. Like so many long forgotten early adopters, I do not believe DirecTV will be able to survive in a world where other distribution mechanisms provide greater and better content.

All in all, the DirecTV proposition is simply not worth the money. The technology is good but the programming is abysmal. If you have availability of cabled distribution, such as Time-Warner, or Comcast--while far from perfect--do yourself the favor and get it. At least their lineup will not make you enraged every time you surf the channels...

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Votes on this review: 4 Helpful / 0 Funny / 6 Agree / 1 Disagree

tdoff
12/21/2010

DIRECTV 1

I'm back... so, apparently they never refunded me the $5 late fee (my bill was late because even though I successfully enrolled in Auto Bill Pay from day one of signing up, they have successfully screwed that up every month by not taking the bill out of my account)... Now they claim they can't refund late fees. This is bullshit. It's late because of Directv (and they admit that), yet they claim they can't refund me the $5. By the way, $5 might not seem like a lot, but paying it every month because of a mistake they make AND having to call them monthly and waste my valuable time is, in my opinion, 'a lot.' They should be giving me FREE months of Directv service since I have to call/stress EVERY month because they screw up my auto bill pay. I spend anywhere from 30-40 minutes on the phone with them because they aren't smart enough to keep up with what I'm saying. UGH. DIRECTV HAS TERRIBLE CUSTOMER SERVICE AND OVERALL, THEY SUCK. If you are considering Dish or Directv, definitely go with Dish. It can't be any worse than Directv.

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Votes on this review: 3 Helpful / 1 Funny / 6 Agree / 3 Disagree

Rescue25
12/07/2010

DIRECTV 1

Well I am writing to you today to suggest to those who are Directv customers to consider changing their service. I have recently had a bad experience with them. The long and the short of it I changed vendors and I attempted to cancel my service and was not able to due to technical difficulties on their end.

well I was bill an exessive amount and it was taken out of my bank account. Of cource they gave their reasons why they could bill for said services that we did not use and so forth under their contract. and they agin would not budge on even a particial refund.

The ugly part of it is I was a loyal customer for over ten years and when I was looking to change the smart business plan for them was for them to give some perks/freebies. But I got the attutude that their CSR's and the superviser I spoke with was they could care less. So it was then when I decided to switch.

There were other vendors that I contacted and they offered free upgrades and with a contract for two years and my local cable company one of their Sales persons was walking the neighborhood and we ended up striking a deal that I could live with with continual free upgrades of the equipment and almost equal service as I am not a big sports nut and also getting much faster internet and telephone. In the end I was able to save like 75/month by switching.

My plan is also to contact the president of directv and tell him of my experience and I informed the Last superviser that I would be doing this as well.

It is just my humble opinion that loyality in this world means nothing.

Friends consider this if you are not happy with the service you are getting from this company GET OUT!!!!!!! PAY YOUR FINAL BILL AND FIND ANOTHER COMANY WHO IS HUNGRY FOR DISATISFIED CLIENTS. AND WHO ARE WILLING TO GIVE YOU WHAT YOU WANT FOR A FAIR AND COMPETIVE PRICE.

SINCERELY,

RE

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Votes on this review: 1 Helpful / 0 Funny / 9 Agree / 2 Disagree

Princepogo
12/06/2010

DIRECTV 1

DIRECTV is all solicitous until they have you as a signed customer, then their follow up and customer service is lousy. Their HD is slow and can take up to 15 seconds or more to switch channels. Every time it snows or there is a thunderstorm, the picture becomes pixilated and you have no reception. When you call about this, they tell you that it is due to recent software upgrades and their only solution is to blitz your HD drive, so it is no longer HD. Nice, since that was the primary reason for the subscription, a new HD TV. I decided to terminate service and they slapped me with an $80.00 termination fee and sent me a bill, demaning immediate payment. They sent two bills in immediate succession and as it turns out, they were over paid. They are refunding the difference, but they are taking up to 6-8 weeks to return it via check. My advice is to run away from DIRECTV as fast as your two feet can carry you, unless you like being sucked dry by a vampire.

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Votes on this review: 4 Helpful / 2 Funny / 7 Agree / 2 Disagree

mandy567
12/04/2010

DIRECTV 1

I have had direct tv for about four years and their customer service and products have went downhill in the past year. In the last year we have had two new receivers, the satellite goes out during the smallest wind or rain shower. We schedule to have a tech come out to add an additional receiver, no one showed up or called to say they were late during the 8 to 12 window that we had scheduled and a email confirmation. My husband called direct tv to find out why no one showed up and was told that someone called them from our home number and cancelled the appointment and rescheduled for tomorrow, which no one did. They wouldn't give him a reason as to why they decided to cancel on us. What ever happened to customer service???? So we are switching, not satisfied at all!!!!

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Votes on this review: 1 Helpful / 0 Funny / 7 Agree / 2 Disagree

daffy409
11/16/2010

DIRECTV 1

have only had it for 7 months. properly worked maybe 4 of the 7 months. Also had a bad box within this time. the service rep said it was becausde it was sitting on a skid proof cloth. HOGWASH. i removed it and from time to time it still goes out in one particular room. I do not recommend DirectTV. when my 2 years are up it's bye-bye and hello again to COMCAST. When it rains, out goes direct tv. goodness forbids if it storms, it might be out 1-2 days. when I turn the box off I have to most times literally turn the tv off separately. it takes about 15 seconds when you change the channels for the pix to show. do not change channels while a sports event is in play or you will miss it. have to see the rerun. the bills are stable, but I do not like the service and would tell everyone to not get it.

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Votes on this review: 2 Helpful / 0 Funny / 9 Agree / 2 Disagree

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