Charter Communications

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Claimed Listing Business owned by Umatter2Charter. Added on 12/01/2003
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305 Reviews

brandsmajosh
12/18/2011

Charter Communications 1

Beware!! Do not ever go through a third party for your services, deal direct with Charter. I searched for a deal on a bundle of Internet and Phone w/ long distance and found Chartercabledeals.com

I began setting up my order as they had un unbeatable deal $35.98 for both per month. Problem is they wanted my SS# over the phone to qualify me for the special deal. (They said so they can verify I was going to pay my bills based on credit check) I told them I was not comfortable with that and I was told I could go to a Charter provider storefront and show them credit worthiness.

I was given the address for the nearest Charter office and my order Number. I drove 20 miles and stopped into the office but they had no record of my order number. They said as soon as an order is openned and not completed, the order is deleted. Plus the fact is that chartercabledeals.com is not affiliated with Charter, they had no record of me even beginning an order.

It gets worse. Charter could not honor the price that chartercabledeals.com gave me and I kept getting continued e-mail reminders from chartercabledeals to call Charter and schedule installation. They gave me an 877 # to call and I did, to get them to delete my account as I decided not to take thier service. I called the number that chartercabledeals.com gave me and it was for Charter and the rep told me that the number I called was not the number I called. These third party companies do not care one bit about customer service and all they do is frustrate people and give the "real company" a "black eye" for having to clean up thier mess.

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gotbier
12/09/2011

Charter Communications 1

I previously sent a letter to Charter and never received a reply. In early November my email (I use Outlook) stopped working. It would take no less than 12 hours for incoming emails to show up in my Inbox. At first Charter insisted there was a problem with Outlook & I needed to contact them, even tho the error message was about not being able to connect to the server. After no less than 8 chat sessions and phone calls to Charter, I was finally told:


The root cause of the error is server latency. This is due to the high volume of usage on these servers and the increase in "IMAP" usage over "POP3".

TTC Lou : An upgrade to Charter's back end servers is being done since last month to correct this problem.

TTC Lou : The solution for this problem has been identified. The changes are being deployed in several stages and should be completed by the end of this month or early December.

TTC Lou : I am really sorry about the problem that hit your account. I know how important email is to most people nowadays.

TTC Lou : Don't worry, a few weeks more and everything will be okay. We are doing these upgrades in order to improve our e-mail service and make you a happy customer. A little more patience is all I ask of you. I hope you can accept my request.


I realize I can check my email on charters web site, but I don't like it, it's not very user friendly. Also, Charter's web site states:
Compatible with Outlook and most mail programs

It's now December 9 and still, no resolution. Outlook isn't working and I even downloaded another application, thunderbird, and it doesn't work either. I’m sure Charter would be fine if I were to tell them I couldn't pay my bill for two months.

I plan to go with another provider once my contract is up with Charter

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klikli2020
12/07/2011

Charter Communications 1

this is by far the WORST internet provider i have ever experienced in my life. We switched from ATT to Charter back in April as we thought that ATT service was not that great but then we realized how bad our decision was.

As soon as we signed up with charter, all connectivity problems started to arise. The internet cuts of at least 5 times a day and comes back a few minutes later. I have been chatting with my friends and family on skype through video and it cuts every minute or less. I always have to wait another 4 minutes until it gets back to normal. Same with playing videos on youtube or cutting off while browsing on the internet. Most of the times i have important things to do online and it cuts me off. So frustrating.

During the day the connection is pretty bad. Imagine i have hooked my wireless printer on the network and it doesnt even allow the network to operate with my printer because of the internet!!

The most frustrating at all is when you call them for help you get nothing but help. They insist to bring a technician to check the line and charge us lol unbelievable

We are all sick and tired with charter. Never never again. We are switching back to ATT

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iReview
09/30/2011

Charter Communications 4

EDIT

Had charter from 4/2010 until 9/2011. Moved out of state, and obviously couldn't take it with me. We paid $55/mo for 8 mbps speed, though not sure what the 8mbps stands for, since all downloads fluxuated anywhere from 500 kbp/s to 1.5 mbp/s, but it was great for what I needed (MMO's and videos).

I only had one complaint and that was occasionally on a daily basis the internet would hiccup or lose connection for about 2 minutes at a time. Again, this only happened about 3 times a day, so 6 minutes without internet in a 24 hour period is no big deal at all, but while gaming, a lost connection could be frustrating.

I Never had to call customer service, or have technicians come to the house, thankfully, because some people on here seem to have had bad experiences. I wasn't one of them.

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 6 Disagree

1andonlyANA
07/21/2011

Charter Communications 1

Pathetic!

My husband and I have been with Charter now for about 6 years b/c it's the only option in my area. I call about once a week to report problems with my internet going in and out. Just last month it went out 36 times! I work from home and have to have my internet services so this is how I notice. I have to write it down each time, what time it went out...how long...etc. Then I call Charter and they credit (if you can call it that) the time I didn't have it. Out of the...probably, 100 times I've called I've only spoke to one nice CSR. The rest are lacking in the helpful and courteous area. In fact I would change their title to "Time Wasters."

We don't really have any issues with our tv services so I won't say anything bad about that. I did however want to share my most recent phone call with you all; and I must say about everytime I call I go through the same run around. So I called to try to lower by bill. Currently after taxes and everything I pay $156 and some change a month. My plan includes extended basic (my hubby has to have that darn science channel), 18 meg internet (prob abt a 8meg if you rly wanna get nitty gritty about it) and homephone. We don't even use a homephone but it was part of the package and more expensive if we did not take it. So after my usual rigamaroar through the automated system I got a guy on the phone who sounded asif I had awoke him...or maybe he was still sleeping...anyways, I told him the reason for my call and he said "well I can't offer packages if you currently have a active homephone. So, let me get you to someone that can..." Without awaiting my response I was sent off to another Time Waster. I explained the same thing again to this new guy and he began offering me a package that was only $5 cheaper a month with slower internet. I patiently explained that I'm looking for a deep increase to my $156 bill a month. So he offers me basic cable with 8meg internet for $84.99 a month, + five bucks for my modem. I then asked why a new customer can get that same package for only $44.99 a month in my area. He didn't know I was looking the prices up online. He told me they couldn't. Then when I explained that I was clearly looking at the package on Chater.com he replied that new customers get discounts for signing up. So, of course what I heard him really saying is "we don't really value your business b/c we know we've got you hook, line and sinker already." I then had to end my conversation with him at that time b/c I didn't feel like arguing 2night. Needless to say I'll get another bill next month for $156.94 for my extended cable services and shotty internet connection.

Best advice I can give anyone who is considering Charter is if you've got a choice...Don't choose them. I've spent about $8000.00 on services with them over the 6 years I've been a loyal customer and I've gotten about $1000.00 worth of service. They don't value my loyalty and they certainly won't value your either. BTW, this star system is a joke. They deserve negative signs...like X's or something.

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Votes on this review: 3 Helpful / 1 Funny / 4 Agree / 0 Disagree

LolainWI
06/29/2011

Charter Communications 1

Charter is the optime of Customer Non-Service!! i have made multiple calls because the DVR is not recording correctly. I hate the fact that cable companies can monopolize an area, i am starting a petition to get U-Verse in my area.

Funny how they can constantly charge you more but you get less!!!

Laura in Hartford, Wisconsin

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Votes on this review: 0 Helpful / 0 Funny / 3 Agree / 1 Disagree

Eh Sudawan G
05/26/2011

Charter Communications 1

A month after I closed my first account with the first house,they sent me bill for unreturn tv box and modem , though I did return the tv box and the modem was mine and I never purchased or leased a modem from them. I went to Charter local office, a lady at the counter and also the manager told me that on their record it showed that they had received the box back and the modem was not from Charters. They had no idea why I received all those charges from the corporate billing department. I talked to customer service online again, and the online rep insisted that I never returned the box and modem. I argued with her for a while, finally she said she would file a form to investigate it!!!!

My second experience with Charter was with another account and address. I applied for basic tv and internet bundle. After the first bill, I found out that they charge me for modem lease and $5 extra on the tv for digital view which I never asked for. So I asked them to take off the digital view that I never watch or want and cancel the internet service. ( I got DSL from Verizon instead because it's cheaper and I don't need to pay for modem lease or have to buy my own modem) Anyways, a week later, my Basic Tv service's bill had gone up from $9.99 to $24.99 a month. I gotta talk to customer service, AGAIN! Now he said that the price changed because if I only wanted Basic TV service by itself , the price was higher than bundle it up with another service. Ohhh!! it's all my fault for not knowing all policies or the packages they have, or they are not informative enough or try to make everything clear with customers before trapping us.

Eventually, I cancelled all my service and will never return to Charter again!

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Votes on this review: 5 Helpful / 1 Funny / 5 Agree / 0 Disagree
Charter Communications 1

Charter is the worst ISP out there. The customer service is downright pathetic. The only reason they have not went out of business is because they are the only provider in our area.

We have them come out because our internet and phone goes out constantly. They come out and leave saying that they will have someone come out and fix it tomorrow... No one comes and we don't here back from them... We schedule for them to come to fix it again... They don't show up... We ask why... They said because no one answered the phone... OUR GOD DAMN PHONE DOESN'T WORK. CHARTER BLOWS!!!!!!

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Votes on this review: 3 Helpful / 5 Funny / 4 Agree / 0 Disagree

Jledgett
04/15/2011

Charter Communications 1

Charter is the only cable provider in my area so I must use them. The customer service is rude and their cable and internet service sucks.

Only about 10 of my channels come in regularly out of 90. The other 80 are always flickering or just say available shortly across the screen. They have been out here to "fix" the problem before. It works for 2 days then goes right back. I was given a discount for the bad service..... a whole $3.00. remind you I have had this problem for a year.

My internet also cuts in and out frequently. Today it was not working so I called to complain. I was passed from operator to operator all in which wanted me to verify my account and problem. I hate repeating myself! After they reset my modem from their office and the internet started working again they told me I would be charged $1.99 reconnect fee. hmm Why I ask? I did not get shut off for no payment in fact I owed 0.00. I will have to wait to see if the fee is on my next bill.

I wish comcast would come to this area!

Also it is a fee of $150 if I end my contract early with Charter, What can I charge them for not doing their end of the contract and providing me with the cable and internet I am paying for.

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Votes on this review: 2 Helpful / 1 Funny / 5 Agree / 0 Disagree

Thad Rich
04/12/2011

Charter Communications 2

I don't have a choice I have use Charter as my ISP. I work late nights so when I'm off I am up late at night. Charter seems to have a problem between the hours of 11pm to 2am. They are either offline or ridiculously slow.(they blame it on their peak hours:/) If I had another choice I definitely would go with someone else. I have lived all over the United States and never had this many issues. They do have pretty good service during the day though. So that is a plus. Maybe one day they can tighten up and fly straight.

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Votes on this review: 2 Helpful / 2 Funny / 5 Agree / 0 Disagree

lizziebraswell
04/03/2011

Charter Communications 4

I have been a Charter customer for almost three years. I only use their internet services, but I have very few complaints.
Most of the problems I have had are souly the installer's fault, which are contracted out through Charter. So you call Charter to fix the problem and they push blame off onto the contracted installation company.
My internet is quick and has had only two or three hiccups in service over the past few years. When my service was out, a quick five minute phone call usually resulted in my service working immediately after speaking to an agent. My line was cut once and I had a 'specialist' out to my home the next day to fix it. They even pro-rated my bill for the time my internet was down.
Overall, Charter has been a good choice for my household and I will continue to use them for my internet services.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 2 Disagree

jellibean5984
03/08/2011

Charter Communications 3

I have charter but not really by choice. We used to have Time Warner, and then we moved and had to have Charter. I will say that charter is cheaper than Time Warner, but I guess that shows in quality. We had issues with them off the bat. Their equipment didn't want to work with our brand new HD flat screen tv. They had to change the box and the wires out twice and mess with which input they were using before we could get a picture that didn't have giant rolling discolored lines on the screen. There are constantly little technical glitches all day. I am a stay at home mom who goes to school online. I don't have too many problems with the internet, but the cable tv is bogus sometimes. Lately especially. Two days in a row all the tvs in the house were freezing every 10 seconds, then they'd be okay for 10 seconds, it went on and off all day. We are always having issues with the DVR as well. We had DVR with Time Warner and we loved it. We can't live without it and this DVR through Charter is very unreliable. It's difficult to work out the schedule when you have multiple shows to record on the same day. It just won't let you do what you want even when it's more practical. Two times this last week we began to watch a recorded show. The first time we were watching Shameless and it got about 15 minutes into the show, glitched out and skipped all the way to the end of the episode. The recording said that it was the full hour, and I tried to rewind it but it did the same thing over and over. Thankfully we were able to watch it ON Demand. But then the same thing happened when we went to watch Glee tonight, only this time we weren't able to watch it ON Demand because it's not available on it. Also, at least 2-3 times per day the sound goes robot on the TV with the digital box. It's not the TV because it only happens with the cable sound, not the PS, DVD, stereo, or anything else. We have to turn the Cable box off and on to get it to go back to normal. There are just lots of little glitches and problems that we've experienced in only 1 years of service. We pay them almost $200 a month for cable, phone, and internet so you'd think that we deserve good service.

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mattpayne83
03/08/2011

Charter Communications 1

The worst customer service experience EVER! The installer showed up late and then walked off before he even came in the house. They said they would have someone come out to complete the install that same day. Never heard back from them. The next day they decide to come out and do the install.

Internet speed is a MAX of 3Mbps?!?!? Is this company from the 1980's? This is more like dialup internet than broadband.

Horrible service, and a horrible product!!!

Don't do business with these people in Columbia, MO!!!!!

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Votes on this review: 2 Helpful / 0 Funny / 4 Agree / 0 Disagree

fraterormus
03/01/2011

Charter Communications 3

I never had any problems with my actual service from Charter. It worked as advertised and worked fine for over a year. No complaints with their product.

My problems were all related to Billing. The problems started when service was unexpectedly disconnected without any notification to me. I was setup for Automatic Bill Pay and opted for Paperless Statements and apparently at the end of October 2010 Charter's Automatic Bill Pay service stopped working and a month later they shut my service off for a Past-Due balance. Not a single e-mail, mail, or phone call about this until *AFTER* I am disconnected.

So, no problem I think...I'll just hop online and pay my Balance and be back up and running. No dice. Not sure if this is related to why Automatic Bill Pay stopped working, but their website wouldn't take Online Payments either (and hasn't as recently as of February 2011 according to other customers I have spoken with...although now it will act like it's taking your payment online but still won't apply it to your account). So, I contacted Customer Service directly and they told me they'd be happy to take my payment via Credit or Debit Card over the phone, but I would have to pay in excess of $450 in additional Fees on top of the $60 Past-Due balance if I wanted service to be reconnected! When I had a coronary and explained that I was in no way am I paying $450 in Fees for the "privilege" of continuing to pay $19.99/mo. for Internet Service and instead just wanted to pay the Past-Due balance and be done with them I was told by Customer Service that they could not process my payment via Credit or Debit Card but rather I had to pay that amount in either Cash or Check via Snail Mail or in person at my Local Charter Office!

Yes, they seriously told me that they didn't want to take my payment over the phone *UNLESS* I was willing to pay their various Reconnect Fees to continue service!

I thought this was the 21st Century. It is not acceptable in this day and age that a company would a.) not provide Automatic Bill Pay b.) not be able to process Payments online and c.) doesn't take Credit or Debit Card Payments over the phone.

Sorry, I'm simply not going to take the time to swing by my local Bank to have a Money Order printed up and then swing by my local Post Office to get some stamps to mail off a payment to them because they can't figure out how to get their Automatic Billing System and Online Payment System to function (seriously, if Mom & Pop companies on the Internet can do this, why can't Charter? Did they lose their Merchant Account that allowed them to take Online Payments due to excessive fraudulent charges?)

I'm just thankful I didn't have a 24-month Contract or was leasing any equipment that needed to be returned!

If you still do things the "Old fashioned way" with a Check and Stamp or fighting traffic to pay Cash in person at your local Charter Office, then Charter's fine. If you expect them to be able to handle Automatic Bill Pay or Online Payments, then find a different provider who actually has the ability to do such.

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Votes on this review: 1 Helpful / 2 Funny / 0 Agree / 1 Disagree

fmfmedic
02/24/2011

Charter Communications 3

I've been reading these horror stories, funny thing, it must vary by region. My bundle works great! I have only three complaints, and neither has anything to do with the quality of the product.

Customer service is the number one problem. I got a call today stating I would be cut off in 24 to 48 hours if I didn't pay the past due. I'm retired, on a fixed income that comes on the first. No payment till then. I then called customer service, and here's the complaint. When will they get rid of that mindless, endless damned automated system? I never call with anything on the list, and getting past it is a pain. When I actually talked to someone, the problem was resolved immediately, very nice, very polite. But the call to me was a lie, The bill was not due till the 11 of next month, and a disconnect was not scheduled. It was a terror tactic. I have issues with companies that do things like that.

Second problem is the billing. I started with Charter three years ago, because it is the only dependable broadband in Kennewick, WA. By two months ago, my bill, on a bundle contract, had increased from $65 per month for basic to over $120 per month. It was going up at $20 per month! I went to cancel service and wound up on an unadvertised bundle at not much more than I was paying originally. I'll watch and see if it goes up also. If it does, Frontier DSL is still an option.

Third problem also related to customer service. The advertised speed of my basic internet is over five mb/sec. Until I talked to them, I never got more than maybe 3 mb/sec, frequently much slower than that. They said a tech would be over to look at the lines, and my four year old, Charter issued cable modem. Got an appointment. They called to confirm it. He never showed. A few days later, my internet speeds went up to about 7 mb/sec and have stayed there. You tell me, but I think the speed is controlled internally at Charter, and all they had to do was dial it up. So why didn't they tell me that? Why set up an appointment they never meant to keep? Or call me to tell me he couldn't make it.

Personally, I think Charter should contract customer service to Amazon.com. I used to work there, and if you failed to provide quick, courteous, satisfactory service, you got fired. And no damned mindless robotic recordings either.

Has anybody ever talked to the guy from Charter who leaves comments on all these reviews?

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 2 Disagree

Kyle Saxby
02/10/2011

Charter Communications 1

1 star

The customer service is awful. I was just told to get a life when I went in to get my Internet fixed that doesn't work after paying for almost 2 months.. Never ever go with charter.
If charter has a representative who reads this, I would love to talk to you more and explain why I am so dissatisfied.


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Votes on this review: 6 Helpful / 1 Funny / 7 Agree / 0 Disagree

wardcross
01/19/2011

Charter Communications 1

Surely there has to be a better way to go than this. The customer service is just horrible. If I knew of another company to go to for internet and TV I would be out of here.

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Votes on this review: 2 Helpful / 3 Funny / 16 Agree / 2 Disagree

sidified
01/16/2011

Charter Communications 1

Incompetence at the onsite tech level...Charter CommunicationTechs installed my new Premiere Tivo DVR, along with 'the card' they provided. There was no audio when they finished. I was reassured the audio would function after the DVR downloaded the 'Setup' information... but they could not wait that long....They said Charter should have had me download the 'setup' before they arrived (can that be done without 'the card' being installed?). Oh, and Charter should have had me purchase the internet adaptor, as well. Of course, after download there was still no sound. And after hours of rabbit-hole conversations with all device related 'customer support' services, it was discovered that Charter had installed the Video Cables ....but not the Audio Cables! Nor had they unlocked the cable so I could receive digital transmissions. So let's review.... I have no ability to receive anything but basic cable, no HD or premium channels, and of course NO SOUND...weeeeee.
I'll stick an antennae on my roof before dealing with this team of wingnuts again...

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Votes on this review: 1 Helpful / 2 Funny / 6 Agree / 0 Disagree

vmhvampir
01/10/2011

Charter Communications 1

I too would like to give them a ZERO. I absoutly HATE charter,but there is no other choice where i live either I usually have to call the every week and for sure I do every bill because theres always charges for stuff i don't have and it's always the same shit, and im sorry if I offend someone but im sick to death of getting customer service people i can't understand!!!!!! American companies should have to keep there companies and call centers in the US and give the jobs and support to our OWN Americans!!!!!!!!!!!!!

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Votes on this review: 4 Helpful / 1 Funny / 10 Agree / 0 Disagree

dwilson1234
12/21/2010

Charter Communications 1

I have been with Charter for over 10 years only because thats all I can get In my area or they would be gone in a second. This time they not only Increased my bill by $22 they took all but 2 of my on demand programs. But the worst is the customer service ( If you want to call them that ) If you need to call you will be pissed off and riped off by the end of the call. My father lives one city over from me and has 2 options in cable he went with WOW and is very happy with them. He not only pays $30 less then I do he has phone service in which I dont have. Get with it Charter read your reviews, most are very bad but were stuck until another service provider is a option, hopefully soon, then its so long and I will never return.

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Votes on this review: 2 Helpful / 0 Funny / 15 Agree / 0 Disagree

ME9797979797
12/18/2010

Charter Communications 1

I'd like to give ZERO stars but that's not an option. Charter is by far the worst Cable/Internet company EVER!!!! 6 months ago, our apartment complex changed to charter and we were forced to switch. Since then, I've had more problems than I can count. Worse than the technical issues is the service. Today's issue is with the cable. It's been out all day. No one at Charter can give me an estimate as to when it will be back up. They actually had the nerve to tell me that it could be up to 24 hours and that this is a normal time period for an outage for an utility. Normal time period my a$$!!!! This is on top of the fact that my picture regularly freezes and my internet goes down all the time. Good thing I don't use their phone service or I'd have even more problems!

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Votes on this review: 1 Helpful / 0 Funny / 11 Agree / 0 Disagree

bigfrank
12/16/2010

Charter Communications 1

COMCAST IS VERY OVER PROMISED AND UNDER DELIVERED STAY WITH DIRECT TV
FROM A SERVICE STANDPOINT OPITOMY OF PATHETIC
LIGHTENING FAST SPEEDS MY ASS!
CANT EVEN DELIVER A WORKING HD/DVR BOX IN 4 TRIPS AND I
WAS STUPID ENOUGH TO TIP THE GUY 20.00 WE'RE GOING RIGHT BACK TO DIRECT
THEY ARE A 3RD WORLD SVC... GARBAGE..

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 2 Disagree

charterisbad
12/16/2010

Charter Communications 1

fucking terrible. just another big corporation that throws away the little guy, and never follows thru. Stay away at all costs. They see you as only a number. If they loose *1*/ make 1 unhappy they do not care.

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Votes on this review: 0 Helpful / 0 Funny / 9 Agree / 0 Disagree

Horriblecompan y
12/15/2010

Charter Communications 1

Had my annual charter call where I asked to wanted to renew my current contract. Of course it was no longer available and I reluctantly agreed to add a cable box for an additional $15/mo. I thought I had made out fairly well with only a 33% increase in my bill during this recession. Received my bill which was $95 more than our agreement. I called where I spoke with the automated voice that has no option for a billing problem. After saying "associate" about 17 times I was finally directed to a person. Little did I know this person was about as useful as a screen door on a submarine. This waste of skin tried to explain the increase as "thats just what it costs" and then told me I there were no records of any agreement with me; however, they did have a new promotion that was garbage. So now I am stuck with this garbage service for another 12 months. How I wish there were some competition in the marketplace so I will not have to deal with this BS price gauging and incompetence. Also - you should expand your star rating system so I could give you 1 star out of 500. Sincerely, another dissatisfied customer with no options.

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Votes on this review: 1 Helpful / 1 Funny / 9 Agree / 0 Disagree

bessielynne198 1
12/07/2010

Charter Communications 1

We have been without internet service way too many times in the last few months. The wait time for a tech to come out is horrible. It went out last night and I called and he said someone would come out this morning around 8 am. I waited and finally called and they said the appointment was set up for tomorrow not today. I had to work from home and had a huge project due.

I also hate the telephone tech service. I find myself yelling at the computer lady then depending on the tech I have to do several different steps. No two times had it been the same.

Today I was waiting for a supervisor and got disconnected I had to call 12 more times before I was finally transferred.

We are switching service as soon as possible

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Votes on this review: 2 Helpful / 0 Funny / 11 Agree / 0 Disagree

somers
12/05/2010

Charter Communications 1

I give zero, yes ZERO, stars to Charter. We signed up for a try it for 30 days - paid $100 for hook up with 40.00 towards 1st months bill. We realized after 5 days we did not like Charter service. I called Charter to disconnect and returned the boxes--this was in Oct 2010. On 11-3-10, I rec'd a bill for 239.62 for months service (tv, internet, phone). I spoke with Jordan-Employee ID 15135, who stated yes, he realized that we had cancelled service and had paid for service used; he3 would enter a zero balance as service was discontinued on Oct 14, 2010 (have receipts to prove it). Today, 12-5-10, we rec'd a notice we have been sent to collection for $41.44 - in looking at our online account with Charter, it shows balance due of ZERO (we saved page for proof). After talking with customer service today, they say we have a balance of $41.44 and this is why we are being sent to collection. Hmmmmmmmmmm, 5 minutes later, we are no longer able to access our account online....good thing we saved the page and the zero balance bill we rec'd in the mail. COME ON CHARTER, GET IT STRAIGHT.

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Votes on this review: 3 Helpful / 1 Funny / 7 Agree / 0 Disagree

gamertager22
12/05/2010

Charter Communications 1

Charter cable is garbage.... when i first signed up it took me weeks to finally get them out here... then when all was said and done, i constantly had internet connection issues... horrible horrible. i would call at least once every two weeks... they would tell me they couldnt figure out the issue and that they needed to send a tech out to fix it. 5 minutes later, i got it working myself... what a bunch of losers.. i wish i could cancel but they are the only provider in my area

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 0 Disagree

DEA1
11/28/2010

Charter Communications 5

1 stars

Charter has no idea of what CUSTOMER SERVICE IS. The ONLY thing they are good at is prevaricating. The telephone techs have no idea what is going on, but they will tell you this and that and will patronize you to the inth degree. They will tell you one thing and the field tech will tell you something entirely different. Charter uses inferior materials and equipment. I, for one, have had 3 different boxes in less than a years time. Most of the field techs will come to your home and just go through the motions of checking this and that, maybe change a splitter, but the problem remains or reoccurs. I’ve had over 12 visits is just a little more than a year, is that TAKING CARE OF A CUSTOMER? NO!!! The problem, or problems, should have been fixed in no more than 3 visits. They are a piss poor company that cares ONLY about taking your money and lying to their customers. Thankfully I will be moving soon and it will be with great pleasure that I tell Charter good-bye and kiss my you know what.

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ClydeR
11/12/2010

Charter Communications 1

THEY DONT DESERVE 1 DAMN STAR!!!
I live in denton glad to see someone else has my problem in the DFW !! Since when does a cable provider not provide local pro sports games?? obviously i missed the memo you mean to tell me im stuck with paying the most over priced bs in the area and now due to them being cheap asses i will not be able to watch the cowboys game !! not even the one on christmas day then come to figure out i wont be watching pro hockey or basketball either!!!! Charter has crossed the line not too mention i already have shitty service.. Then their customer service with rude people add to the problem as all i wanted was my cable and internet to be fixed !! They then informed me that they would send someone out to fix it... Well not only did they charge me 30 dollars to have a tech come out they left and i still have no sports no on demand and my dvr isnt working... they did fix my internet and it only took me 20 minutes to send 1 email!! i could of just mailed that shit and it would of gotten there quicker.. if given the choice i will get rid of charter instantly that is if their incompetent customer service reps can figure out how to do that.. Charter not only has the worst cable and internet service but their customer service is shit too that is if you ever get through the automated bs ... Maybe thats the reason why they filed bankruptcy cause no one knows what the hell they are doing in this company and i will file this complaint with the BBB!!

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Votes on this review: 2 Helpful / 1 Funny / 13 Agree / 0 Disagree

Jay231
11/12/2010

Charter Communications 1

I live in the Dallas Metroplex and i have had charter for the last 5 years. It didnt start out too bad until i started losing internet or id be without cable for days. they then sent a tech out to tell me my signal was low or there was an outage in my area.. oh what a surprise NOT... welll maybe if you updated your systems i obviously wouldnt have this problem. But it gets worse charter due to its lawsuit will now not be airing some nfl and nba games !!! you mean to tell me i pay damn near 250 dollars a month and i cant watch sports what a sad disgrace of a company.. Then i contact charter just to get somone from india that claims they have no idea what sports channels are.. overall fighting with charter is a never ending battle as i spent 3!!!! hours on the phone and all they could say was sorry for the inconveniance could i interest you in free channels or an upgrade... HELLLL no i already have ever damn channel known to mankind on the highest bundle all i want are my sports channels and all other 980 i pay for...i mean i am intitled to get what i pay for right? So the nightmare continues as i call to get disconnected as they then tell me i will have to wait 3 days..What???? i will cancel when i please.. i then contacted both direct tv and verizon fios both of which had no automated systems and the people were in my country and spoke english!! both who gave me prices that of better than charters over priced bs.. alll i have to say is Charter is a scam and a waste of your time and money so save your self the headaches and dont sign up with them god forbid a contract

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1chasen1
11/10/2010

Charter Communications 2

Too many problems to reccomend this company's services.

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beaniegrl
11/05/2010

Charter Communications 1

I was a little worried, after reading all of these reviews, when my new landlord told me that he had Charter as a provider.

And worried will do you well. We tried to make sure all of our things were taken care of. We don't even HAVE the services yet, and we've already been on the phone or their online chat service FOUR TIMES. Just trying to get the bill squared away, excess COD charges explained and appointment scheduled! We tried to set up autopay to avoid the $60 credit check charge, just to be immediately charged a $60 COD fee, which was very poorly explained. If I might be charged a COD fee, clearly explain when those charges will be applied!

I tried to change our installation appointment from one day to the next. We still got a call to confirm the appointment we had cancelled. When we tried to speak with customer service, they were useless! Now, I'm sure we'll be charged twice because they'll send people out twice to our apartment, even though we canceled the original appointment!

This is so ridiculous, I'm already fed up, and it's only been three days of dealing with them. Since we tried to set up our service, we have had to be on the phone with them EVERY DAY. A DVR just isn't worth it.

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Lisamarie237
11/05/2010

Charter Communications 1

I have been getting calls from this number 8773057930 for months now. About 3 or 4 calls a day and at all times of the day/night. I have also never written any complaint on any company. I finally looked into this number and it says it is Charter calling to try and sell products. People said that they spent an hour on the phone once answered and that is why I haven't bothered answering. I had so many problems with this company when we first signed on. I just can't believe that Charter thinks they can call me at all times over and over when I am paying you monthly already. I will change my provider if I keep getting calls, I might change anyways just because I can't imagine writing another check to this company. I also really like how you can not get an email address from any of Charter's websites, only phone numbers. But, as soon as you type in "Charter Review", one comes up.

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TheGiftedApe
10/18/2010

Charter Communications 1

Where to start, I have never dealt with a large company that is So mismanaged and unorganized. They will CONSTANTLY (every 6 months) try to upsell you and get you too pay more for services you don't want, or tell you that your current service is no longer offered so you have to Sign a contract and pay more money. Today its one price tomorrow it's another, Having trouble with your services? Simply call them, and they will send someone out in one to two weeks, and don't forget, you will have PAY FOR SOMEONE TO COME FIX YOUR SERVICES. Yes they will charge you 20-35$ to have someone come out to your house to repair services that weren't broken, and shouldn't be broken in the first place, This company is a nightmare(I have dealt with charter since they came to my area, and bought out the local cable company ~12 years ago). I have had charter at 3 different place's I have lived at, and my parents use charter as well(they have a complete monopoly in my area) And everytime it has been the same run-around. YOU HAVE BEEN WARNED

Service goes out during big football games, almost like it is planned. (Here in Wisconsin Green Bay games are a big deal, last year 3 whole games weren't able to be watched by me or any-of the charter customers in the greater Madison area because charter just didn't want to work that day)I had to go to a local sports bar and watch their satellite, The Bar's were packed with angry charter customers. They recently called my parents(my parents have paid their charter bill on-time for the past 12 years), to tell them that there package, that they had ordered less than a year ago, was no longer offered(even though you can go to the charter.com website and the package is clearly still offered), they then SCAMED my mother(my elderly mother who just had hip surgery having to deal with harassing phone calls from charter reps I almsot came to physically threatening the charter people) into believing that the only package she could get was another 50$ from what she had been paying but offered similar services(50$ more for the same package with starz and move channel things that she does not want). I am so disgusted by this company they make me sick to my stomach. They cut off her Services, charged her, and didn't tell her when the services would be restored, It's blatant highway robbery. I personally stopped using them a year ago, when they claimed I had a 2 year contract, and I explained to them I specifically signed up for a month to month plan because I dont trust them, and it said that on my bill "month-month". I continued to state that I would never sign up for a contract with a business that is run so poorly. So I said cancel my services right now, I no longer require charter, and no longer can take the harassment. They then offered me more free services(free dvr free hbo) if I changed my mind and stuck with them, no charter thats not how you do business.

Internet fades in and out as with any-other Cable company, Phone service is a rip-off. The so called "bundles" really aren't deal at all, you don't save any money, it's just a scam for them to charge you more for things you don't want. Do not trust anyone you talk to on the phone(I think they are on commission or something they will try to sell you stuff very hard), They will tell you one thing, than completely charge you for something else, than they will shift you to someone in india, who doesn't know what you are calling about. I don't understand how what they are doing in my area is legal, It's a blatant abuse of power and monopoly.

I cannot explain any better than this, One day all your services will be working great no problems, Suddenly, TV channels will stop working for days, or forever sometimes. When you call, You will be sent through hours of run-around, you will talk with 5-6 different people who all claim they are not the right person to talk to about this, then they will send you too another person, who won't know why you have called or what your name it or your account info. So you will be giving the same info to 5 different people over and over, until Finally someone will break down and say, We will send out a technician in about a week, sometime between noon and 5 pm. What they wont tell you is that, you WILL BE CHARGED, for someone to come out and fix your service, that you pay for, that is broken for no reason.


Worst cable company in wisconsin, Time Warner please come save us in Madison, Anybody, someone free us from the Charter Monopoly.

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sybilw5459
09/27/2010

Charter Communications 1

If there is any way to avoid using Charter Communications, please do! I had to have them for 6 years because they were the only option for me and have had terrible service the whole time. I wish I could attach a picture of the way they left wires dangling from some sort of little metal box just inside my front door. The box was perpendicular to the wall - simply ridiculous. The technician stealthily hid his handy work behind a silk plant, so I didn't see it until after he left. By then, it was a moot point because ATT U-Verse had become available and I was about to cancel Charter anyway. Every time I called Charter, they tried to get me to "troubleshoot" their bull shit that was not my place to do. They charge hefty prices for "high speed internet" and I couldn't even Skype because it was too slow. My HD channels were continuously losing the signal which meant I had to completely turn off my television and HD box in order to get it back. If I had a signal, the channels would scramble randomly or flicker. Of course, when I called to cancel, they wanted to send out a supervisor to "fix" my problems! Why hadn't that happened in the past 6 years? If I could rate it with zero stars, I would.

Carla from Birmingham, AL

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Peter She
09/26/2010

Charter Communications 1

Before anyone of you read this, I apologize in advance for my swearing because I will be swearing and using profanity when I type this review out. I promise to use or avoid it as much as possible. Again I apologize for my pent up anger toward this piece of crap, poop eating company who is only good at screwing their customers over and over and over for years and years without actually getting their act together and fixing the problem.


First of all, like the reviewers before me; I would like to make it so the star I give this piece of crap company is actually -10 star, not a +1 star. I been a Charter customer for close to 7 years and not by choice or my own free will but because it is the only company available on my street in Temple City, CA. For the past 7 years, they lied, stole or tried to steal, were unreliable, had really bad customer service and many other issues. Every year, they would try at least twice a month to overcharge me for my service. All I had for the first 6 years was high speed internet. No cable and no phone service, just simple high speed internet service. They would probably send the correct amount of $60 per month charge the first few months, catching you off guard and then all of a sudden try to charge you $80 - $120. They would once a while try to threaten you by stating you did not pay the bill like many have stated before me with termination and being disconnected even when the bill has not arrived. After all these years they finally told me in the beginning of 2010 that they use to file by hand and now they will be kept on computers. Kind of fu*ken stupid if you asked me to file everything by hand, how is that even efficient. Every year we would call to complain about un-fair overcharges on our bill and they would apologize then promise a better deal, a promotion. 12 months of high speed 10 mbs for only $20, then 3 months into that 12 month promotion, I would get a bill stating I have to pay $60 again and that there was no such promotion on my account and yet again I would be sitting on the phone for 2 fu*ken hours talking to them, trying to figure out why they would try to lie to their customers, we are not stupid, we keep our previous bills. They would do this every year for the past 7 years. Some of you may wonder why we could not just simply cancel our service, so if you do not remember in the beginning, I stated that I lived on a street where only that piece of useless so called "good ISP provider" is available. T1 speed was available to me if I lived a block in either direction, that means I could've gotten DSL but I lived on that certain street. So back to the subject at hand, so for the past 6 years most of the time that I could've spent doing something else, important things, I had to waste talking with their customer service who, I do not blame all of them were trying to help the customers instead of all of them being a**holes. A few were liars, a few gave us empty promises, even threatening to cancel did not work for them. They knew they were the only ones available. I even went to their local office in Alhambra, CA. The wait was awful, the people their were disrespectful and was of no help. Last year around September they promised me because of the 6 years of service, they gave me this "special" promotion of free cable tv and 5mb internet for only $30 which is really good considering just for 5mb they usually charge $60. By the way, once a while they would switch the price on you, remember they use to file everything by hand and not alot of their stuff were kept on computers, so they would denied that I use to pay $45 for 2 mb of internet service which I had for two years, they would state that the 2mb has always been $30 and basically they were stealing my money and denying it in my face. Sorry for jumping all over the place for those that are actually reading this, but this is years of pent up rage, hatred, and anger toward this piece of crap company. So back to the issue I was complaining about, free cable tv and only have to pay for internet for 6 months. Not a bad deal, I never had cable before and since it is free, I gave them a chance, since they stated that they are using computers now for their filing, that maybe they are changing for the good plus installation was free. But yet again, the month after I got free cable instead I notice the bill, they tried to charge me for cable and for installation which was around $70. After yet again a hour on the phone and a hour online with a chat representative of charter and after demanding to speak with the manager or whatever senior person they had, they promised me and stated that the issue is fixed and I will be credited for those false charges. I even had it printed out just in case they screw me over again. After 6 months was up and they asked if I would like cable, I told them, "Hell No!" instead of what I would've said. Now I am stuck with a 2 year contract which was the worst choice I ever made with Charter, for $35 per month for 2 mb high speed internet which seem to suck even more then before. Before this contract my internet use to be great, it use to disconnect alot making me restart the modems, I guess the word is "go out" alot. Now it happens at least 7 - 10 times a day, randomly. At the moment I am a college student, it is a female dog to try to submit projects and homework when you got a online class and finding out your internet went down and basically after it goes back up you had to submit it late. The professors dont care much for excuses, but seriously do they have to go that low to be doing this, just because I choose a cheaper plan, now that I am laid-off that they must be giving me such very bad service more then usual because I chose to pay less on a cheaper plan? What does it take for Charter to step and fix their issues, to make amend with the customers, I am betting at least 90% of them that were screwed over by this company, to admit to their mistakes and offer credit or send those customers like myself a check for all the money the company stoled and denied it among other things. How many complains do we each have to make before they stepped up and fix it. Does it take a event like a disgruntled customer of theirs to physically threaten one of their workers or something to Charter itself for them to get their sh*t together? I truly am tired of the BS Charter customer services people give me for reasons why my bill was overcharged or try to lie to me assuming I am stupid and treat me like shit when it is US, the customers who are paying you and your employee's paychecks, that are paying YOUR bills for better service. It is our time and efforts that are constantly WASTED on your shitty service, your shitty customer service, your stupid lies. By the way, are you people seriously trying to not admit to your mistakes that you guys provide bad service and try to charge me $70 every-time I asked for someone to come fix my internet?? I know it is not my computers problem, especially when it is new so do not be charging me $70 for your shitty service.



P.S. - I am currently laid off and stuck paying $35.00 per month for your shitty service, do not try and overcharge me and try to lie your way out of it because I will come to one of your office and go ape shit on your property because I am tired of all this bullshit you people are doing. Remember I am stuck with you guys because of the 2-year piece of crap contract which is totally bullshit and the shitty internet connection which tends to disconnect alot when I need it most.

So remember the saying, "The customers are always right". Also "Never piss of a customer who been with you for 7 years because you may never know what those customers may do when cornered" <--- quotes for others.

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Bottoms
09/21/2010

Charter Communications 1

Truthfully this company doesn't even deserve the one star minimum you have to give a company. I have had this company for over 6 months now and it has been terrible.

First of all, I had problems with the installation crew. They promised me a time and came 2 hours early. I know you can't really complain about an early arrival in most cases, but I set the time due to my work schedule. They show up early and call to tell me that if I am not there in the next 15 minutes I will have to wait another week to get my services installed.

Secondly, after having the "bundle" package installed..the only thing that works properly is the internet. The phone service works about every other week, if I am that lucky. It will even lose service while I am on the phone with someone. As far as the great digital cable goes, as long as you only get digital cable and no hd or sports packages, you might be ok. Their high definition would be great, if it did not black out constantly or have pixels and have robot sounding disturbance continuously. After continuous complaints, they finally provided my HD service for free. Honestly, it is not even worth that!! I am also a huge college football fan. I ordered the sportsview in order to watch ESPNU on Saturdays. This channel works on everyday except college football saturdays. It blacks out and I call the company and they say there is an outage and they are working on it as fast as possible. This outage has been every Saturday the past 3 weeks. At one point they even sent a signal to reset my box and wiped out all my channels. I only had 66 channels available afterwards and they told me that I would have to pay for a weekend service call for something that they did on their end.

On top of that, when I call referencing this "college football saturday blackout" every week, they ask if I would be interested in the ESPN gameplan....these people can't even get the 3 espn channels I pay for to work, why would I honestly buy a whole set of non working channels. They would probably be in an outage on Saturdays also. That's ok though, they would work on it as fast as possible....

After several phone calls to customer service, I constantly get only one response that is actually true....."We are sorry"

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bigbabo
09/11/2010

Charter Communications 5

CHARTER is THE best internet and cable provider in the world i think whole USA should be covered with charter fast net access clear channels no disconnections and did i mention CHEAP!? yes cheap 45 $ for high speed net and 100+ channels with awesome clarity c'mon u can not beat that i love charter i wish they service my new adress since im movin but untill they do i gotta stick with " THE OTHER PROVIDERS!? witch is blah thats all i gotta say

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rateitallswitz er
09/07/2010

Charter Communications 2

I just signed up for Charter about a month ago. My first bill is due in about four days. I just received a disconnect letter and threat to report non-payment to lower my credit score. MY FIRST BILL IS NOT EVEN DUE YET!

I spoke with customer service and couldn't any explaination that couldn't be read slowly, word for word from the customer service call scripts.

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Votes on this review: 2 Helpful / 2 Funny / 8 Agree / 1 Disagree

julade
09/07/2010

Charter Communications 1

this place is a rip off! they told me upon signing up that my bill would be "no more than $120 a month" first bill was 150 and it has gone up every month since then. i have called them numerous times to try to resolve this and they just talk circles around me. don't trust their bundle packages it is BS. my package was supposed to be 100 a month and i have never paid under 150.

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Votes on this review: 2 Helpful / 0 Funny / 13 Agree / 1 Disagree

LahDACdancer
09/03/2010

Charter Communications 1

Well, our scheduled appointment was 3-5 and there was supposed to be a phone call that confirms that you are home. No phone call, and the guy never showed. So we called for an hour with only machines answering. We finally got a living person to answer. This woman could barely speak english. Come on! How am I supposed to accomplish anything when I can't understand her. Then she transfered me to another woman who says she doesnt understand why they aren't there. Turns out the guy had another appointment, only one, and had just started it at the time of our installment. These people are idiots. When the guy got here, he didnt know anything. I hate charter.... train your employees, and learn to be polite. That is probably why people hate this service so much.

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gatortail
09/03/2010

Charter Communications 1

Ya Charter, so I have tickets to the Florida- Miami (Ohio) game and this is already supposed to be set up an hour ago and I'm still sitting here waiting in my apt. in ATHENS GEORGIA. I will not recommend anyone get Charter cable or any other service from yall. Not a phone call from a real person, confirmation is a lie. O and my fiance called and finally got a real person to talk. The lady said the guy is at another job when he is supposed to be here; when he only had two jobs to do in one day. If you weren't the only cable provider in the area you would never get any service. So keep rapping people and screw you charter!

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puffer
09/03/2010

Charter Communications 1

Ya Charter, so I have tickets to the Florida- Miami (Ohio) game and this is already supposed to be set up an hour ago and I'm still sitting here waiting in my apt. in ATHENS GEORGIA. I will not recommend anyone get Charter cable or any other service from yall. Not a phone call from a real person, confirmation is a lie. O and my fiance called and finally got a real person to talk. The lady said the guy is at another job when he is supposed to be here; when he only had two jobs to do in one day. If you weren't the only cable provider in the area you would never get any service. So keep rapping people and screw you charter!

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swan20
09/01/2010

Charter Communications 1

first of, all those you gave Charter more than 1 star, consider yourself very , very, very lucky...for the rest of use, dont you just wish you can give them negative stars instead?

I had many and still having issue with them. I love the city i live in, but the only drawback is Charter.

One incident would be one day our internet suddenly stop completely. We can't even check online so we called in, i called in to be exact as my husband hates calling. I got a lady who told us to seset our modem, router, the usual stuff. Did that and nothing. Then when she can't figure out what is wrong she said there is a black out and will be back in 24 hours. as you can guess that was a big lie. The next day, nothing. We called back and got another lady. Asked us to do the same modem and router thing. Did that again...nothing. I asked her if the blackout is still there, she confirmed there was no blackout. I was pretty pissed and said just send someone as they might know what is wrong when they get here. She was nice and scheduled one for me the next bus. day before 5 pm. Guess what, the guy did not get here until 5:30pm , no excuse or apology and with great attitude to boost. After trying out the same thing with modem and router, went downstairs to get a new modem, nothing still...Then he went downstairs again for awhile, came back up and said working now. Then handed me the pink slip to sign. On it i said "disconnection error" and said i dont have to pay for it. I then asked what it means....he hesitated then told me that one of my neighbors had charter and they sent someone out to disconnect their service but made a mistake and cut our line instead...I just said "Really????" and gave him the raising eyebrows...he just laughed...Honestly, the people who work for charter don't know anything at all!!! and very rude!!

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christinem
08/30/2010

Charter Communications 2

Just reading the review by "jerry"..... and I smell a rat. Looks like a "fake" posting by a charter employee. Dead give away is their comment behind "jerry's" post. With that being said, I would like to refute "Jerry's" comments here.

My husband is a career coast guard officer and I have lived in MANY different states, including Alaska and Hawaii. Since moving to Louisiana and being forced to use Charter, I have to say this is by FAR the worst internet service I have ever had.

1.) They closed my local office, and the alternative being an office that is at least 45 minutes from where I live. This office is open normal business hours M-F, and only open a half a day on Saturdays. Makes getting anything done in person for us working people difficult. (OF NOTE: They closed our local office when they had to file chapter 11 (bankruptcy) so obviously a financial issue. Need I point out that they likely would not be having financial issues if their service was worth a darn.

2. ) Rude office staff and incompetent tech support.

3.) Internet has been down for very extended periods of time at least 5 times in the last 2 months. No Jerry, not ALL cable companies have this problem...UNTRUE! A few times they have tried to "trick" me into thinking it was something on my end....NOT......my whole neighborhood was down, and several neighborhoods along the same highway. Obviously an area outage and nothing wrong with MY EQUIPMENT... (strike three).

4.) Last time there was an internet down situation, my daughter was taking an online college class, and obviously unable to view her class that day. She could not call and report, because we are also victims of a "charter VOIP phone". I called Charter from my office. While I was waiting to get to the bottom of the outtage, I was discussing the need for a more reliable internet connection and was told I could switch to a commercial account because, as they put it, "these accounts rarely lose internet connection". Irony of this folks is that I was sitting in a law firm that day that was also a CHARTER Costumer AND WE HAD NOT INTERNET CONNECTION. (only two miles from my home). So, a ploy to get more money out of me by switching to commercial account while still not providing reliable service...... Obviously I declined the offer to switch.

5. Ordered a DVR box for my home and they sent a technichian to install. Took off of work and waited. Technichian showed up with the wrong box, and with no way to get the correct box, as they were "out". I rescheduled for the following week, technichian showed up, hooked up box and called into charter because he had to get them to remotely connect to the box so he could program. He was told by Charter that I was not allowed to have the box and that they could let him program because I was listed as a commercial costumer. (I got on the phone with the lady myself and argued that I was not, and had never been a commercial costumer). I pulled out my bill and showed the technichian that I was NOT a commercial customer, and that there was some mistake. They still would not allow him to program the box. The technichian left without programming the box. I called the toll free charter cable number after he left and was told that I was NOT listed as a commercial customer and that this other person "did not know what they were talking about". I have never in my 47 years seen ANY customer service quite like this!!!

Jerry, I could go on, but won't at the risk of sounding like a maniac. Don't tell me to "switch" to another cable company because everyone KNOWS that they have an illegal monopoly and own the lines...no competition=less than adequate customer service and worse. By the way Jerry, it's not just me. I have talked to MANY others with the same experience or WORSE (if you can believe that!) So, happy that Jerry has had a better experience than me, but I suspect that he is definitely in the minority here.

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Votes on this review: 2 Helpful / 2 Funny / 7 Agree / 1 Disagree

philk
08/26/2010

Charter Communications 1

I have this service for two days and I have to go in to exchange a box-
It was like pulling teeth for them to get my order right in the first place- now this
I should have stuck with my dish company-
DO NOT use this company for your cable or anything!!!!!

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Votes on this review: 2 Helpful / 0 Funny / 9 Agree / 1 Disagree

SusannaFaire
08/20/2010

Charter Communications 1

Charter goofs again. Waited four hours for an installer. Turns out they canceled the installation, because there was no installation fee charged. I told there would be no charge. Couldn't they have called if there was a problem?! Of course not, it's Charter.

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jerryg
08/15/2010

Charter Communications 5

if u dont like the service just cancel, why complain, every cable company has the same issues, theres at&t everywhere, you get slower speeds with the same issues and its more expensive, just quit complaining and cancel if your not happy with the service

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Adam_Rinkleff
08/14/2010

Charter Communications 1

Charter has horrid customer service. When you call technical support the person on the other end is usually incompetent, sometimes you hear a television in the background, and frequently they will transfer you to the wrong department or accidentally disconnect you. Ultimately, the tech support people on the phone can only do three things: 1) see if your modem is online, 2) schedule a tech support appointment, and 3) ask you to unplug your modem and plug it back in. I have never had them to do anything else.

Usually they won't schedule a tech support appointment unless you demand it, for example, on my last call after the five-ten minutes of going through the automated system and then reciting all my information and stating my MAC address once again, the 'technician' told me that my signal looked good, and asked, "Is there anything else I can do for you today?" So I had to point out that my internet wasn't working properly (again), and demand a technician be sent out.

Of course, when the technician comes out, you will find that he doesn't do anything either. Never has a technician arrived knowing what my complaint is, because Charter apparently doesn't communicate with its own offices, or keep any records of when you have called or what you've called about. So every time I have to explain everything all over again. Having done that, you will discover that the technician does one thing, and one thing only. He replaces your modem with a used modem, that's it. You can tell its used because the numbers on the MAC id are rubbed raw from the last person who had it, and now you have their modem while they will soon get yours.

The technician will then give you a number to call if your internet goes out again, and he will promise to 'look into things' and he will use cliche phrases like 'we are going to get to the bottom of this' and 'the buck stops here'. Later, when your internet goes out again, you will call that number and leave a message, but you will never hear back. Eventually you will call the original tech support number, and they will have no record of your having ever called before. Then you will proceed to repeat this process until you give up. And that's how Charter saves money on tech support.

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Votes on this review: 3 Helpful / 0 Funny / 13 Agree / 2 Disagree

ag2010
08/13/2010

Charter Communications 1

I have had Charter basic cable and internet for two years. After canceling my services, I was incorrectly billed for a full month of services that I did not receive. The rep explained to me that I had nothing to worry about since my balance was zero. ( My balance was of course zero because they had already withdrawn money from my account.) They did not apologize for this error. He only said that I would be reimbursed in 3-6 weeks but that he could not tell me for what amount. Unfortunately they have a monopoly in Athens GA and can get away with this sort of customer rip off service!

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Votes on this review: 1 Helpful / 0 Funny / 9 Agree / 1 Disagree

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