Comcast

This Summer the cable to my home was replaced. 3 months later it has not been buried. I have tried several times to get them to bury it. The support in India is friendly but can't do anything. They don't understand what you are trying to tell them. The local techs come out and say they don't bury it, that is someone else's job. So nothing gets done. Call, chat, E-mail it does not matter. They love to publish their Comcast Customer Guarantee but it's worthless since there is no way to get them to honor it. Check it out online. If you have a problem they suggest you go to an online forum. They get one star because zero is not an option.

First, I refer to this company only as 'COMASS'. If I still paid the bill with checks, that's what I would right on the 'Pay to' line.

For so long they have gauged prices, increased their revenue in sneaky ways and bullied any other company or entity that challenges them. They have a HUGE lobby in D.C.

I currently have their 'digital starter' and basic internet. $105 per month. I once downgraded my cable to just basic TV. They STILL called it 'Cable'. And they raised the rate of my internet because I'd downgraded my cable.

I've been told I should call them when my bill has gotten too high and they'd likely negotiate with me. Why do they not do that up front. Why should I have to call for a lower rate?

And I wish someone would do an extensive investigation about it being a possible monopoly. I don't understand how they cannot be, but they've obviously constructed their business dealings and structure to meet the legal requirements of being a non-monopoly. Where I currently live, they are the ONLY TV service available They have made it difficult for other cable companies to be additional options.

My internet disconnects every single day,some times for days,we pay an absurd price and we have had to deal with so much bullshit. Fuck Comcast,as soon as something else comes along were switching.

For a total of 10 months I tried to get Comcast techs to come to my house and look at my incoming lines. All but one tech flat out refused to go outside the house. The one that did go outside told me my neighborhoods overhead lines needed to be repaired and they'd put a call in. Nothing was ever fixed.

I had received a TV for Christmas from my in-laws. I was on my way out the door to buy a TV with a better picture the day a directv rep came to my house. We decided to make the switch. Two days later they did the hookups. Turns out my TV is a fairly nice TV it just had a crappy signal from Comcast.

Overpriced Internet monopoly with poor Internet speeds and horrible customer service. Their internet connection that goes down every other day for a couple of hours and they won't do anything about it no matter how many times I call and complain.

This company is the worst cable company on earth. They should be investigated for their billing practices! I am 100% sure that there are some illegal practices going on.They cant explain the charges,theres allways a ten to twenty dollar difference in the billing amount that cant be explained. The employees are trained to lie!!!There are so many complaints that it will take me hours to write them all down. Point is,they are horrible!!! and should be shut down!!! Everyone that subscribes has the same complaints. Hate,hate,hate,hate,hate,hate,hate,hate,hate,hate,h ate,hate,hate,hate,hate,hate,hate,hate,hate,hate, hate the company practices not the people!!!!!!! And I will be praying on a daily for this company to be shut down!!!!!!!!! You get no stars! How about a picture of satan as an option.

I was a customer of comcast for about four years. They were the only option in the area where I lived besides satellite tv and I wish I had gone with satellite. I didn't find the service to be particularly great. A lot of the channels that should have been a part of my basic package weren't. I went for an upgrade and I was told three different prices and promotions from three different agents. In the end I would up dissatisfied wih what I had and I felt that Comcast didn't care. After I ended my service, I tried to return the equipment and I was told to place it in a drop bin. A month later I got a bill for the unreturned equipment. It took me two hours to straighten out the issue. I think miscommunication is a big problem at Comcast. Unhappy customer.

While Comcast has provided competitive quality services, their billing practices are downright abusive. Having lived in apartments for a good part of my life, I was stuck with Comcast internet and cable services. They would regularly quote me a monthly amount and after just a few months increase it. In one situation my bill went from $100 directly to $180. After having battled many times with Comcast over the phone, I finally started shutting down services to get my bill down to a manageable level. Since I bought a house, I was able to dump Comcast as my internet service provider and switch to Verizon FIOS. I haven't looked back since.

I recently found the need to upgrade from FairPoint's lackluster DSL service (>1Mb DL speed most times) to a higher speed and more reliable ISP. Comcast offered a "Double Play" data/voice package that was $10 less per month than I was currently paying, so I signed up on the internet for their package. My previous experience with a cable modem (in a condo) was pretty bulletproof, so I bit on the offer.

Immediately thereafter, I was sent an e-mail to schedule an appointment - but it was already 10PM on a Monday night by that point, and I decided to wait until the next day.

Call #1 (Tuesday morning) My wife attempted to set up the appointment that next day, and got as far as the credit check that they perform to see if a deposit needs to be paid up front. The CSR then discovered that my wife was not me, and called over a supervisor to rectify the situation. My wife was put on hold at that time, but nobody picked the line back up. After 10 minutes, she hung up - she had provided a callback # "in case they got disconnected during the call", but nobody called her back.

Call #2 (Tuesday afternoon) - my wife called the 1-800 # again to finalize the installation appointment set up, and the CSR simply told her that it was not possible, and that I would need to be the one to make the call.

Call #3 (Wednesday afternoon) - I finally got to make a call to Comcast to set up an installation appointment. All steps were proceeding fine until the CSR asked me to verify the price and contract term I had signed up for, which was $49.95/mo. for a year. Her screen said that it was a 2-year contract, which was a year longer than I had signed up for. After 10 minutes of fighting with her computer to manually change the term, she called over a supervisor. She put me on hold for "just a minute or two", which turned into 15. I am not keen on listening to terrible elevator music for that long, so I hung up - she had my "callback number", she'd call me back, right? Nope.

Call #4 (Thursday morning)- I was really getting irritated at this point. I called the 1-800 number again, and spoke to a different CSR. She actually showed that the term for my contract had been correctly updated from two years to one. Great! However, she says that an installation was already scheduled at my address, and was curious as to why I was trying to schedule an appointment. I told her that I did not have an appointment yet - she asks me to confirm the last 4 of my SS#, and lo and behold, they did not match me OR my wife. The CSR I was working with never closed out my order, and actually input someone else's information and Social Security # on my order (with my address)!!! Better yet, she could not "fix" my order until she got a hold of the person who was mistakenly assigned to my order that was neither my wife or myself. I was peeved to no end - a supervisor told me that someone would call me back in "40 minutes to an hour" to finalize my installation appointment. Nobody called.

Call #5 (Thursday afternoon) - I called Comcast back at the 2 hour mark. They had not gotten a hold of the other customer yet, but magically, my order had been corrected. I finally got to the point of scheduling an appointment for the next day between 1 and 3 when the CSR asked, "Has anyone gone over the installation fees with you yet?". 3 days, and 5 phone calls later, and this is the first I've heard of it. This CSR already knows that I'm on the verge of dropping Comcast before we've even started (I made sure to clarify this point before we start), and he continues to tell me about $70 in fees before I even get their services. I tell him we're done, and to cancel my order.

I then go onto the 'net, and describe the above in a complaint through their customer care center.

I am contacted the next day via e-mail that they have received my complaint, and they have opened a case file for me. Very form-letterish, and something that could have very easily originated from south east Asia for $0.45 an hour.

Luckily, my e-mail seemed to have struck a nerve, and someone who speaks good English finally sends me an e-mail that they actually typed out. She says she will be contacting me. She does, Friday afternoon, and says that someone else from the Sales Retention department will be contacting me later that evening. Why she needed me to call her to have her tell me that someone else would be calling me back is beyond me...

Call #6 (Friday evening) - A boisterous black guy by the name of Brandon calls me right at the promised time. He makes jokes, and is an all-around nice guy. He waives the installation fees (well, issues a $70 credit to my account), and we get everything squared away - well, right up until the point when he tries to get me an appointment. He jokes "I'm going to put you on hold for 20 minutes, okay?" I agree (just wanting it to actually happen), and he retorts, "I'm just kidding, it'll be two minutes." 10 minutes later, he apologizes again, and I have an appointment for installation a week out.

Meanwhile, the woman who had me call her has been blowing up my cell phone, and leaving messages for me to call her back. I try on four separate occasions, and she never picks up her phone. Apparently, she just wanted to see how things were going...

Next Friday (a week later) - installation guy arrives 2 hours ahead of schedule. Awesome! Finally something goes right. The install takes about an hour, and he's done (cable was already at the house from the previous owners). The internet is lightning fast, and the phones work. Hooray! I ask him if he has any paperwork or anything for me to sign, he says no. Apparently, I was supposed to get some sort of "Welcome to Comcast kit"... didn't happen.

Sunday night - we return from being out of town for a couple of days to discover that our internet is not working, but the phones are. I try the usual suspect - unplug modem, let it re-boot, push and hold the reset button, etc. to no avail. Now the phones don't work!!! The service has only been active for 2 days, and already we have to call customer support! I get a hold of someone who tells me to reset the modem the same way I've done it twice already. He does everything that he can do, and then we have to schedule a service call for this morning.

A service tech came out Monday morning on time, and apparently the installer did not close out the installation order correctly, and the billing department closed our account.

So, we're 4 days into Comcast's system, and I've had to call CS 6 times, and had a technician out once already for a service we've barely used. Definitely the way to get off on a bad foot!

I am NOT at all surprised at the level of discontent from fellow Comcast/Xfinity customers that have already posted about their disappointment with this company. I am literally amazed at the poor level of customer service that they provide. Within the last TWO weeks, I have had MORE THAN 12 phone calls, 6 chats, and email communications with incompetent and unknowledgeable customer service reps. They have provided unfulfilled promises ( also known as LIES) , inaccurate information ( again, LIES) , and redundant, scripted responses that are unhelpful and frustrating.
If you don’t have any problems with your service, Comcast/Xfinity is okay- but the second that you have a REAL problem and need help, they will not be able to assist you. Being that I’m currently in IT support for an organization, have previously worked as a customer service rep, and worked off and on in customer service for the past 10 years, it’s very rare that I even address discontent with companies in this way. I will repost this everywhere that I can, to deter as many people as I can from adopting this service. If you are considering Comcast/Xfinity under the allure of a ‘good deal’ or what they call a ‘Comcast Customer Guarantee’ - RECONSIDER.
I’m currently emailing with ‘John’ , a Comcast Customer Care Specialist , with no direct email or telephone number. And if I cannot get a resolve, I will terminate service. And honestly, I probably will terminate service regardless, but John is my last ditch effort with this company. I totally accept responsibility for requesting their service, so if I have to pay a fee to terminate- I WILL DO SO to be rid of this company.

Between being on hold, talking to uninformed personnel and the call dropping or recycling to the beginning, it took me 1 hour to clear up a billing error. After escalating to the supervisors manager I had to re-explain my issue and actually had to argue my point. As a customer I was pretty stressed out by the end of the call.

Horrible service!!!!with too many "extra" charges.
Customer service will tell you any lie to make you go away then there is no follow up!
It took 4 weeks to get the install done and during that they stood me up twice and when they did show up, the man stunk up my entire house like an dead elephant rotting in the Texas Sun!
The remote he tried to give me still had food stuck in the button from the last client!!
Now they are charging me $150 because I cancelled 5 (FIVE) days before my one year contract was up and they wont budge on it.

THIS IS TOO AN ABSOLUTE NIGHTMARE!!!!!!!!!!Re: COMCAST acct # …. ..206 6515649
This all began with internet only based on a promotion initially for 24.99.(I have attached the first bill to prove this as your agent in March argued and hung up on me. It was in March, right after that I called and disconnected.)
Then I had to call a million times because nothing worked, so she added the phone for 19.99. Then the phone would not ring and it would disconnect if I tried to use it. The internet has been crashing and slow and recently became unusable. Also on the rare instance that I tried to use Netflix it showed .7mbps to 1.3 mbps and would run for 30 seconds and then crash.
I have tried to call in a few times but by the time I hold and transfer 5 times an hour has passed.
5 tech visits later they got internet working in Dec. by rewiring. Then I cut off the phone because it would never ring and when I called it hung up.
IMPORTANT: After numerous upset calls a manager called me back in Feb. Apologized profusely and said she would make sure I had a zero balance and internet for$24.99 per month in the future due to the problems..
Then a bill came showing a .16 credit and zero due. – ATTACHED. Also attached you will see my very first bill which shows the price of $24.99 per month. I am attaching this because the last time I actually got thru which was in March the Comcast rep argued and said I never had a rate of $24.99 and that it was always the $60+ that they just started billing. I have not paid this bill because it is incorrect and the service does not work. I terminated service in March and was told I would have a ZERO BALANCE DUE TO THE PROBLEMS, the disconnect was disregarded and billing has continued. The internet is unusable and
Next I got a bill that was nearly $70 so I called and disconnected. On 4/3/12 I called because I noticed it was still on and I wanted to confirm the charge was corrected and they said no. Since then I have been hung up on and disconnected 4 times.
I will no longer do business with Comcast.

For the past four years I've had no TV because I couldn't deal with comcast anymore, and they have a cable monopoly in my area. But verizon in my area doesn't have fiber-optic installed yet, and I couldn't stay with the slow DSL speed anymore, so I signed up for Comcast internet. Yesterday I spent 3.5 hours trying to get it running. I was passed from wrong department to wrong department, sitting on hold each time, spent time running up and down the stairs reporting on which lights were on in the modem, etc., only to find out that the service was never going to be up yet because they had to come out to the pole to turn it on. I'm not clear why they didn't just turn it on when I ordered the service. There was a delay of several days between ordering and trying to turn it on because they had me order a $10 "startup kit." This kit had some wires I didn't need, and little holders to screw into the wall to hold wires against it, and a splitter I didn't need since I only ordered internet. And an information packet in English and a language I don't read, and none of the information was helpful in turning on the service. It even had a phone number that was no help. So today I see that the lights are on, hence the modem can be provisioned, but I've spent an hour and fifteen minutes on various holds so far and I had to give up for today. I will try again tomorrow, but when googling "comcast worst service" I got such an eyeful, I'm wondering why I'm trying to do this at all.

Bad experience in Colorado and California. This monopoly needs to be busted.

Terrible customer service. Installation was a hassle. I even bought a new TV because of an error they had.

Installation said they came and no one was home...even though we had taken off of work to have it all done that day and stayed home all day. Then when they came again, the guy was not prepared with the right equipment, so they had to come another day with different boxes. THEN, one of the boxes didn't work, so they said that I had to go to the Comcast location to switch ou the box. Also, on one of my TV's, the cable would randomly go black for 3-4 seconds once every 30 minutes or so. When I had a technician come out, he said it was the TV and not the box. We went out and bought a new TV thinking it was the problem, but when we turned on the new TV, the same issue was happening. Comcast still cannot figure out what is wrong with it, so w have to deal.

My overall experience has been the worst experience I have ever had with any TV service. I have had Dish Network, DirectTV, Cox (Gainesville) and Verizon Fios. BY FAR AND AWAY Comcast has been the worst. (2nd place goes to Dish Network)

This is one of the biggest corporate scum bags on the planet. Over charging for everything and trying to buy up everything. Wise up people, stop giving them your money, go to FIOS or Directv. I don't loose my tv signal and I have directv.

I was REQUIRED to use Comcast when I moved to my apartment in December 2009 because the complex had a special deal with them. Not only did they overcharge me the first 3 times I called because they clearly did not understand what I was explaining about how I already pay my apartment complex for basic cable and just needed to add DVR, etc., there were continuous problems thereafter. Over the course of the year, I called Comcast at least once every 3 months with problems with service problems and billing discrepencies; they also twice refused to let us pay for On Demand movies unless we upgraded to the next package (they wanted us to pay an extra $20/month to pay $5/movie...). One year later, my complex canceled their contract with Comcast and so we shopped around. Comcast SAID they would charge a certain amount (we were VERY clear in asking to total amount that would be on the bill each month), which ended up being the same or slightly cheaper than other companies, so when considering installation fees to switch we decided to stay with Comcast. The very first bill that came was TWICE was they said they would charge. We called to fix this and they "apologized for the other agent giving incorrect information" but they could not honor the price previously mentioned. They gave a new, higher price, and we made sure that this was the total amount that would continue to appear on our bill each month. From then on it was the same pattern: the bill would raise once or twice every three months, we would call, the agent apologizes for the previous agent and cannot honor the price they gave us. After this happened the first 2-3 times we caught on that agents were giving us specials (without telling us that it was a special or the stipulations) and so in follow up calls we would make sure to ask if they were specials and the agents would assure us they were not, but nevertheless the price would raise. Once, an agent did tell us about a special but said it was for an entire year and GUARANTEED that the certain amount would be the correct total on the bill through March 2012, yet 6 months later it went up -- I called and an agent said that we were still on the special, but that original price was for the "first tier" and now we're on the "second tier," which is apparently still a "discount/special" and less than the normal price, which will go up another $60 or so come March 2012. Comcast agents and supervisors also refused to put anything in writing for us to better understand our package and hold them accountable if their statements were inaccurate (short of recording our phone conversation, it would always be our word against theirs). Comcast also switched to Xfinity in the middle of our service with them, which jacked up our bill, and when we called they said it was "a new FREE service included for everyone now" -- if by free they mean they charge everyone more and you no longer have the option to NOT have Xfinity for the cheaper cost. The only reason we have not switched is because for the last year we have been on a month-to-month lease with our apartment and putting offers on homes. We are definitely planning on using ANYONE but Comcast when we move out, but since every few weeks we put an offer on a house that would require us to move in 30 days, we thought bothering to compare providers again and set up/pay for a new installation would be inconvenient. At this point, if we find a company that would do free installation, we would switch immediately, even if we end up paying a little more, just to avoid the headache and clearly dishonest, uncaring agents at Comcast. I have worked in sales for many years and rarely come across such blatant false advertising, intentional omission of information, and inaccurate quotes.

As a side note, from working in sales I know that reviews tend to lend themselves to the extremes (people who rave about it and people who complain, but fewer people in the middle) and that many people who write reviews are often the problems of the experiences themselves because they don't understand, are too old/young to know the way things work, are uneducated, or just plain rude and like to complain about everything. I would like to negate that by saying I am 26, female, married with a dog but no kids yet, have a degree from one of the country's best private schools, and have a full-time job that pays well. I have never once written a complaint online, but my experience with Comcast has been so time-consuming, frustrating, and insulting that a company that large still needs to take advantage of their customers to help their bottom line and bank on the majority of them not making a formal complaint or bothering to write on a public forum. I have spoken to all of my friends and family and posted on social media my experience and have had many people say they had similar bad experiences with Comcast and literally NOT ONE PERSON who could say they didn't have any complaints with their Comcast service. It seems that an overwhelming majority have a negative opinion of this company but are too busy or apathetic about writing about it, which I have also been until this point. AVOID Comcast at ALL costs, even if that "cost" appears cheaper.

My family and I have had nothing but problems with Comcast. The internet never works right, our phone never works right and their customer service is terrible!!! Not to mention their VERY high pricing. They offer discounts to "new" customers but to the customers that have been loyal and dealt with their b.s., well, they just keep raising the cost. More recently we schedule to have a technician come out to yet again repair our internet. They claimed they would be there between 8-11am. At 11:15am I called to see if the technician was ever going to show up. The customer service rep claimed that I was wrong and was told 11-1pm. LIARS!!! So annoyed!

Comcast has terrible customer service. They are a bunch of liars. When we signed up we weren't sure if we wanted HBO or Showtime. The man who set everything up for us over the phone said he would give us a free three month trial of HBO and if we didn't like it they would be happy to give us a free trial of Showtime to see if we liked that any better. He said it would be no problem that they do it everyday. It has been two months and we decided to switch. When my husband called they said they couldn't do it. I called back the next day to explain the situation and at first the lady says sure we can do it for you. Then she looks and sees that we already talked to someone else that said no so there was nothing she could do. I was not allowed to talked to a supervisor because the lady from the day before put in the notes she asked a supervisor and they said no (she certainly did not talk to one while my husband was on the phone with her). Do not trust any promises Comcast makes to you. They are liars. If we hadn't just paid the HUGE activation fees we would probably switch providers.

There has not been one month since the day I started with Comcast that they have billed me for the amount quoted. So I thought that by entering into a contract with them for a "set" amount that would lay it out clearly. It has not. Every month they add an additional $30-$40. I tried to call and cancel since they are not holding up the contract and they wanted to charge me a cancellation fee. I am getting no where and there is nothing I can do about it. When I call they just give me a bunch of additonal charges that they act like I should have known about. COMACAST.......a contract for $90 a month is a contract for $90 a month. What part of that is not working? I would even be o.k. with the additonal taxes but all the other fees I just dont get how they slide those in and get away with it. Now they want me to go back and find the letter they sent me confirming the $90 per month that they sent me 5 months ago. I asked them if I can get another copy and they said I would have to get it from a different department but that department makes calls all day so there for are not able to "receive" calls.....??? I gave the 2 stars for the great tv service. I like the DVR and On Demand. In the end it turns out that they couldnt find record of my contract so I guess thats good so I can Cancel!!!!!

I have just got rid of comcast after having them for one yr. There customer service is the worst i have ever had to deal with. Even worst than Wally! I had a special offer for one yr. after that my rate would go up i was told, well not 100.00 dollars. I was just baffled! Didn't even ralized that my yr. was up. (please who actually remembers that!) I thought i would have gotten a call or a reminder in the mail saying hey dummy your bill is going up! So ok the bill is 256.07 dang.. just can't do it living off ssd. So i call in and the first lady i talk to says " hey we don't have to send you a reminder, thats your job to know that." ok cool your rude.. I tell her i can't afford this i really need to get my bill down, and i need to get it back down to under the 100 dollar mark before before taxes. She says " ok i can give you, stars and your regular channels and your bill will be 101.21 before taxes" ok i said. its not below, but i can live with it. WHY? when i get my bill its 187.00.. What the heck? I got stars and disney and some other bull crap.. I didn't ask for any of that other bull crap! I call back in and in the mean time there telling me i have to pay for these bills. I say no and they say well your internet will be shut off along with tv and phone in which they say i'm only paying 1.00 for. The more i call back the more they say im a hostil (sp) customer cause i said the word s*** . Excuse me i have called there by now 4 times so now make this time a CANCEL cause i can't deal with your DUMB butts anymore! When the guys says why do you want to cancel i said r you kidding me? your customer service stinks, he said oh im sorry you feel that way can i help you and get you stay? I said not on your life. Let me add one more thing here, When i called one of those times and ask if there was any promotations going around like the one the man had that came knocking at my door when i first signed up 1 yr. ago. she told me i don't know, go back and ask him! Now what a smart a** is that! She needs retraining.!

Worst customer service I have ever encountered. After being given the wrong cable box, they guarenteed me overnight delivery of the correct one. I called to followup and they told me the person I spoke with didn't know what he was talking about so they never shipped the order. Then they said I needed to go to the service center and pick up the right box or wait 8 days, pay $16 and have someone come connect it for me. After talking with Donna, her 'supervisor' Josh, and Claudette...I was told "wow yesterday you were credited $17 for the 5 days your service has been on..thats more than I would have given you." Awful. Purely horrendous.

Warning! This is long but I'm so angry that I wanted to post how horrible this company is from everything from customer service to install to product.

I switched from AT&T and Dish Network to Comcast. I have been a customer of these companies for over 10 years but was looking to lower our monthly bills. I called Comcast to get a quote for television, phone and Internet. I was helped by a very friendly operator who went over all my options and needs with me and I was quoted $144 + taxes for three HD DVR recorders, high speed Internet and phone. Seeing as this was cheaper than the $175 per month that I was currently paying I decided to switch and set up installation.

The technician came out to the house for installation and spent the first hour walking around the outside of the house looking for where the Comcast wire came into the house. I showed him where all the wires entered the house and told him that we never had Comcast and I was pretty sure the previous owners did not either. A while later the technician explained there was no wire run to the house and he would have to run one. He said he couldn’t bury it and that another crew would be out to do that. I was concerned because we have a lawn service that comes out on Fridays and I didn’t want them to run over the wire (it was Monday). He assured me they would be out before then. He also told me that he had to wait for a supervisor to come help him. After about another ½ hour a supervisor showed up and quickly took over the installation. I was extremely glad to see him, as the initial installer appeared to have no clue what he was doing. I actually asked the supervisor if the tech was new and was quite surprised to hear he has been with the company for quite some time. They continued the installation, the supervisor ran wires to the alarm system and the other technician ran wires to the tv and switched over all the boxes. There was a problem with the receivers as I had ordered three HD DVR receivers but they sent 1 HD DVR and 2 standard receivers. I told him that wasn’t what I ordered but he didn’t have any other equipment in the truck. He told me he would come back the next day to replace the receivers. When the supervisor was at the house his cell phone rang non-stop with other technicians calling with questions and problems. He finished up while the other technician sat in his truck on his cell phone for the last ½ hour. After they left I went into the living room and found the room a complete mess. There was wire coiled up on the floor, pieces of cut wire left around the floor, and the speakers and entertainment center were pulled away from the wall and left out. My husband went out to the street and found the covers for the underground wires were left on the street leaving the wires exposed.

I was never shown how to use the remote nor was I given a list of channels. The Internet would crash every 30 seconds and the DVR feature on the HD DVR receiver was not working. I called customer service and she tried to reset the receiver but it still didn’t work. She told me that the technician was well aware that the DVR wasn’t working before he left. I explained the technician was supposed to come back the next day to swap out the receivers but we decided to set up a service call for the next day anyways between 12pm - 4pm since there was no work order in the system for the technician to come out to the house. Later that night I received an email confirming a service appointment for the 31st between 8am – 11pm, which is not what we set up. I contacted customer service via online chat to see what happened and I was told that there were no appointments available for the next day. I wasn’t sure if the technician was still planning on coming the next day so I ended up staying home from work to wait for him anyways. He finally showed up late day with the receivers and I told him about the Internet and the problem with the DVR. He had no idea how to fix the Internet and had to call for support. When he called I heard him tell the person on the phone that it was doing that before he left the day before so he was well aware that the Internet wasn’t working correctly. He wasn’t able to fix the Internet and suspected the modem was not working properly. He told me the supervisor would come back the next day between 12pm – 4pm to swap out the modem. He was able to fix the DVR feature and swapped out the other two boxes. Again not knowing what time the technician would come out; I did not go into work that next morning. I heard from the supervisor late morning and he said he would be there after 3pm. I told him about the other service call and he cancelled it for me. I was able to go to work for a couple hours before I had to come back to met the supervisor. He came to the house with another modem and switched it out. He apologized for the inconvenience and even gave me his cell phone number so I could call him directly with any more issues I was having. Again while he was there his cell phone did not stop ringing once with technicians having issues and questions (I felt very bad for him). We tried out the Internet and it seemed to be okay. He left and about 5 minutes later the Internet started crashing again. I called him back but he was not able to get back out to the house until the next morning. He came to the house that morning which was his day off and before he had to go to the dentist! He installed software into my computer and a little device that plugs into the side of my laptop (which is extremely inconvenient but is necessary for the Internet to work). I thanked him again and he left.

It is now two weeks later and the line run from the street is still not buried and is just lying on the lawn. The problem with the equipment did not stop. The Internet crashes frequently. I am unable to watch anything On Demand and certain channels take a few minutes to come in. Sometimes the channels lose sound and sometimes the picture is choppy. The guide is extremely difficult to read and navigate. I went on online chat to find out how much Internet and phone would cost if I dropped just the cable and was told my current bundle package was $200. I told her that was not right and she suggested that I call billing to go over the bill. I called the next day and was told my package price was $182.62 per month. I explained this is not what I was quoted and that I wouldn’t have switched to something that was more expensive. She said the best she could do is put a request for the initial customer service rep to call me back, which we did. That was last week and I have still not received a call back. I finally called and inquired about the 30 day money back guarantee and was told that now I have to call AT&T to have them come out and switch over all the phone lines and Internet before I can cancel Comcast. I called AT&T and they cannot come out for a week and a half.

My whole experience with Comcast has been a complete nightmare. I am counting down the seconds until all this equipment is out of my house and my service with AT&T and Dish are restored. I will never recommend Comcast to anyone and will let anyone who asks know of my experience. The only person I felt was competent and tried to help was the supervisor. I felt he went above and beyond what was expected of him and truly wanted to fix what was wrong.

This is the worst experience I have ever had with any monthly service provider! My service on my basic recievers in bedrooms constantly goes out. You have to call to troubleshoot and determine "how many blinks" the lights on the box are doing. Not only that, its a computer asking about the blinking pattern. Then, theres the online service. I can NEVER log into my online account. Whenever I try to retrieve my login information it says my social doesn't match....really? It matches when I call in to check the blinking lights! Now for the actual representatives that you get to speak with when you call the service line. MORONS! EVERY SINGLE ONE OF THEM! I have yet to talk to person who truly knows how to take care of an issue without making me want to pry my eye balls out of their sockets. Even paying a bill is difficult with these idiots. My last straw was a billing issue. I made my payment 2 weeks before it was due. A month later, I checked online (after 20 minutes of internet chatting to get into the account) to find that my balance was zero. Then I recieve my bill, which says I have a past due balance. Turns out the payment supposedly didn't go through. No over draft. No bank notification. No notice from Comcast. Last week I was paid in full. I am completely confused. Why does it take a month to inform me of a payment issue? Why am I being charged $20 for this from comcast? I was done after this. No more Comcast. AT&T U-Verse is much better and I can watch what i've recorded on my primary DVR from any box in the house with no additional charge!

3mbps in the day and 20mbps (sometimes) at night, no not 6pm-8am, more like 2am-8am, so you may never get that if you can't stay up late. I believe that terrible terayon modem they give you overheats so in the summer, if you don't have AC or the modem isn't in your living room with your air conditioner, you may suffer from sub 1mbps speed, can't wait for winter. I actually have my Droid 3 on 3G instead of Wifi lol. Getting 40ms ping, 3.33Mbps down, and 4.57Mbps up right now at 9:51pm, for some reason the upload is always around 5, even if you're getting .5 down, which is pretty cool, but like most people, I use down more than up, maybe it's because nobody on the node uses up, at least I know I don't live near any famous youtubers.

i think comcast outright sucks outloud with a capital S. they need to have a class action suit slapped on them to pay out the millons they have robbed from customers. i can go on and on but let me tell ya if i didnt need internet i would go with a satelite dish instead. im bound to them for now but you better believe if i can get away and never go back i will run from them like they are on fire and want to be pissed on.

sucks!!the scariest movie i have ever watched..avoid comcast it if you can,if not you will certainly regret.ah!!and it is a ZERO star.

This is my second venting in a year....

They just suck! There's no other way to describe it. We're done with them
and going back to Dish Network. I don't care HOW much extra it's
going to cost us each month!

Every extra penny spent is well worth getting rid of these
#%@&^!

Good luck to the rest of you. You're gonna need it!

Oh my god.....where do I START?!
Thankfully my father had this service before me, so I knew to get dish instead for my tv. Unfortunately they seemed to be the only choice for internet. So I call them to get it installed, making sure to tell them it was from a telephone pole to an RV, which is what I live in right now. She tells me it is no problem and the technician will take care of it. I ask her if I can just get the material and do it myself, to which she replies they can't let me for this. So it gets scheduled without a problem......or so I thought! All the work that needed to be done was outdoors, so I went to school that day thinking they would go ahead and run the cable. I get home and find that nothing has been done, no note, no cable, NOTHING!!! So I call the support and she says that they couldn't do anything because I wasn't home and I would have to reschedule. I figure...."ok, I suppose that makes sense......don't want an insurance issue because I'm not home", and I schedule a new time(the only one available within three months). So I wait for the time that day, which was suppose to be anywhere from 12:00 to 1:00. The person never shows. I call the support again, who says he came earlier that day because the other appointments got finished early. I tell her that is unacceptable, so she apologizes and schedules it for the next day. Reluctantly I miss all my classes(including chemistry 112, which those of you who have gone to school know can spell certain doom for the semester) so I can make sure not to miss the guy again. Again he doesn't come on time. I call her again and she says he is just finishing and will be there soon. I wait for another hour before calling her again, to which she says the same thing. He will be here soon. Another hour passes and it was beginning to get dark, so I call one more time. She tells me that his shift was done for the day and he wasn't coming. I asked, "Why the hell couldn't he have called me and said he wasn't going to make it today?! I could have made it to class!". She says that because he was an "outdoor technician" that he wasn't required to call if he was missing an appointment.........WTF?!!! She goes on to say that I am first on the list and he will be there the next day. So I tell her this is it, either he makes it tomorrow or I'm using the school's wifi and they can cancel my business. Amazingly enough he shows up right on time the next day and begins working on my internet. He eventually comes to the door and knocks. I had no internet so I wondered what he wanted. I was then told he was the wrong technician for this and I needed a specialist for this. Did I not explain this to those damn morons in support?! One more scheduled visit happens the next day, it finally happens. The internet gets hooked up and I think the nightmare is over. WRONG! First bill I get is $40 over what it is suppose to be. It is labeled under some weird acronym. I call them and they say it is because I said I would install it myself but never picked up the materials(the stupid support said I couldn't install it if you recall) so they charged a restocking fee. I yell long enough and get it credited back. About a week later the internet troubles begin, the internet disconnects for no apparent reason for random periods of time. Every time I complain about it they have me reset the modem, which I have done over 20 times now. Getting disconnected twice a night is a better night in fact!

As you can see from my story the service is mediocre at the best of times and the service makes you want to die! They don't care about you until they are about to lose your business and even then it is never satisfactory. I recently found out that Qwest actually has outposts here so I'm going to the store and see if I can get their internet where I live. I hear it is very slow, but hell, at least it works then. If I can't switch from comcast I think I will cry.....don't put yourself in my shoes. STAY AWAY FROM COMCAST. For the sake of your sanity stay away!

IF i could give it NO stars i would. Channel TLC constantly FREEZES on me, changed the box, and it still does it, this is the 3rd time this has happened, TWICE i was charged a FEE for a service call, now they want to charge me ANOTHER service call fee for the same problem!!!! THIS COMPANY IS A MONOPLY THEY'RE A BUNCH OF CROOKS, THEIFS, WOULD NEVER RECOMMEND THEM...EVER...Now i'm switching to satellite because of this nonsense.

Comcast is so bad that I don't even have an account with them and I get grief from them. Let me explain. I got onto their website, which is misleading and confusing, and put in a service order. After putting in my personal information, comcast recommended that I buy my internet equipment. They had a rebate deal ending soon so I jumped on it. I call to make my installation appointment. I am told that since my house is new construction my address has to be verified. I completely understand this, but my neighborhood has been there for years. I asked him if the transaction went through with my equipment purchase. He assured me that it didn't go through because (get this) I didnt exist to them. He got so irritated with me because I kept telling him that I had been sent a order receipt and everything. He held strong in his conviction that I would not be charged because my address doesn't exist. Well, LOOKIE THERE..I was charged. I have called back everyday since (over a week now) trying to get in touch with the right person. Apparently there are only 2 people that can handle refunds in the whole stinkin comcast building. Finally today, when I get ahold of this specific person, all of a sudden they no longer handle refunds! How crazy! they must've gotten a job promotion that exact day! HOW IN THE HELL do they get away with pick and choose their job descriptions. THIS ISNT A BUFFET!!!... So then I get promised that I will be called by certain times..low and behold no phone calls from comcast. Everytime I have called I have been passed on to someone else, then that person transfers me to someone else and so forth. One phone call, an employee even told me to get online and chat with a representative...That is why I called comcast!!!!...to speak with a representative or someone who knows what the hell their job is. This last phone call I was asked to come into their physical location. This is absolutely ridiculous. Comcast gets away with this because in my area they are the only cable provider and they can act like cable nazis whenever. I am going with DISH. Screw a comcast okay! Anywho...problem still not resolved. I told the lady on the phone over and over again she really really did not want me to come up there because ...I might be on the 10 oclock news if i do. I HATE COMCAST! BLAH!

I had comcase Xfinity internet connection (Account # - 8772 10 557 0752713). I had closed the service on 01/22/2011 and the prorated refund amount was USD 23.65. I was told within maximum of 4 - 6 weeks I will receive the refund amont at the forwarding address I had provided at the time of account closure. Now it is more than 2 months, but I still have NOT received the refund amount. I have been calling for last several weeks to get the status. But no one is providing any information. Every time I call, they say that they are raising an escalation and I will get a call from the team within next 24 hours. But till date I have not received any call from Comcast.
Now I am completely stuck as I have no other alternate option to reach out to comcast to resolve the matter. As this is going on for ever, last week (on 03/19/2011) when I talked to the customer care person (Name - Jennifer, Badge # - 5172) and she was not able to provide me any solution I had asked for her manager. Then I talked to the manager (Name - Amanda, Badge # - 1825) and she assured me that I will get a call by 03/21/2011 because she is logging an excalation ticket. But till date (03/26/2011) I have not received any call.

I was displeased to arrive home from work to find I had no internet or tv service. Of course, after spending an hour on the phone with comcast turning every box in the entire house off and back on I resigned myself to the fact that it was a lost cause. I made appointment to have a technician out the following evening.

The next night, no one came to fix the cable. After calling to inquire as to why, I was told that my operator never put in the appointment as she had stated that she did. Of course, even though it was a comcast error, I was left without an cable service. I tried to explain that in the real world, those who make a mistake at work stay until its fixed and that while it is not the technician's fault, comcast has a responsibility to keep the appointment and fix my cable. Apparently that makes no sense in the comcast world.

I made appointment to have a technician out the following evening.

When the technician arrived, he found that comcast had disconnected me, instead of my neighbor. Thanks comcast. So, tyou disconnected me, you didn't schedule my promised appointment, and I had two days - that I PAID for - with NO service what so ever. I'm finding a new provider.

I typically haven't minded Comcast too much. They have always been bad but I've managed to live with it since their monopoly doesn't give me much choice. (True, I could buy DSL from the phone company that has offered abhorrent service since its inception; so it pretty much boils down to this worthless company or that worthless company.)

But Comcast is always trying to find new ways to alienate their customers, and raising prices just doesn't make them happy enough. Most recently, they've added a 'new' on-screen menu. In fact, this 'new' menu looks like something straight from DOS 3.1. It contains much less information, uses much LARGER (and primitive) font and eats up much more real estate on your screen. So this means that you'll have a much harder time trying to check other channels for their programming. Furthermore, you'll have 1/3 of your screen eaten up every time you change a channel just so they can use the DOS 3.1 font to display the current program name. You'll have to select exit every time you want the actually watch your program. Typical Comcast - take something that is actually pretty well done and ruin it with a cheap conversion.

So why did they do this? Well, Comcast is terrible. But if I had to speculate, it would be for the addition of an advertisement at the bottom of the new menu. An advertisement? Yes, that's right. Now, every customer gets to scroll through an advertisement for a pay-per-view something or other every time they scroll through the channels. Comcast ensures that you'll get the opportunity to purchase a pay-per-view every time you want to use the menu. Repeatedly. Indefinitely.

So there you have it. Comcast wanted a new way to make money by wasting their customers time and enjoyment with endless advertisements. And they didn't want to spend any money updating a fairly sophisticated on-screen menu. So they opted for a cheap, poorly designed (think 1990 technology), on-screen menu so that they could shove in another advertisement (and hope that more people would accidentally select it).

Never buy Comcast. They are the worst.

I am giving a star because it asks for it, but I would give them a - (minus).

We are so disgusted with this company, until now I am reading all the bad reviews and I regret it. It's been so much trouble with them starting by the time of installation which was between 2 and 5 pm and ended up being until 9 pm and the poor guy left around 11 because he couldnt get the internet to work, the idiots on the phone did not know what to do and he was stock. He was just a sub-contractor, so not much his fault.
Now we got a crazy bill of 257.00 dlls because of a bunch of installations fees that we were not told about when we got the service over the phone, so bunch of hidden fees as many crooked s.o.bs companies out there.
Wouldnt you think that installing cable in bedrooms and livingroom is basic??? If i was asking for special outlet in the kitchen or in the bathroom so I can take a s....and not miss the show I would understand, but they charge 40 dlls for the second outlet, that means 120 dlls for 3 bedrooms and ur livingroom is for 3.00 (OMG, they are even proud to say they let your have it for 3 dlls!!)

$130.00 for bundle up service my butt! You end up with 180.00 after they charge taxes and more fees that come out their hat like magic, and we dont even have that many channels, i mean no movies or Nick Jr, or Boomerang toon channel and many many other basic ones!!! Our package is pretty basic and still 180.00 a month (ph and internet also)

Now I dont even get cable in one of the boxes!! Problem started at 2 am, my son couldnt go to sleep and had one of the disney channels on, so he came and woke me up saying the tv wasnt working, i checked and after staying up for a while i realize that it was a problem with the box, so I let it wait til the morning thinking it would get adjusted by then.

Morning came and freaking thing doing the same and worse, now I couldnt even watch my shows for more than 5 minutes cuz it was off again, saying the box was unauthorized.

I called pissed off asking abou the bill and the no service on that specific box, and all they could tell me is that they would send someone by wednesday and today is monday, and what I could do in the mean time is unplug the cable box and conect to the wall outlet to get 80 channels which are the very basic ones if i didnt want to be without tv in the livingroom and that I would get credit on the bill for the days they box wasnt working.....84cents a day....oh wow, im rich now!
What a deal, right??? I WANTED SERVICE BACK TODAY, NOT IN 2 OR 3 DAYS!!!!!!

All this money they charge not to mention the hidden fees, and no service??? my internet hasnt been all that either, got disconected a few times at the begining too.

I dont write reviews on anything, but I am certainly pissed off with this company, I dont understand why they are still in business anyway if there's so many bad reviews on them, wouldnt the BBB shut them down or somebody else, who the heck is in charge of shutting this bad comanies down???

We used to have TimeWarner in McAllen, Tx and never had a problem with them not to mention it was waaaaaay cheaper, no hidden fees. I tried to get them here and they re-rout your call to sf...ing comcast. M O N O P O L Y !!!!!!!!!!!!!!!!!!! Another WalMart!!

We are going to cancel with them soon, and figure out different providers for internet and phone without the bundle, there is a catch with satellite too and they ask for way too much deposit if your credit is not that great. Something is gotta give, cant keep paying crazy amount of money for basic services.
Internet with Cricket is 5.00 on your phone and you can have acces to anything you want with the right phone. 5.00 dollars!!!, if you want it on your computer is 45 and not a penny more, get any ph service company for very little too and set yourself free of the scam all of these companies have going on!!.

I have comcast cable, internet, and phone service and let me just say that all three are NOT worth your time. Just like many of the previous reviews, comcast has a monopoly in my area and so I am forced to choose them if I want to have any kind of connection at all. The cable isn't the issue so much...it's the phone service and internet that are horrible. While writing this paragraph, my internet has dropped 3x. I type at over 60 words/min so if you do the math, that is ridiculous. The internet drops AT LEAST 40 times a day and can take anywhere between 2 minutes to 4 or 5 hours to return. It is absolutely ridiculous. I also should mention that if my internet drops, so will my home phone service. Thankfully everyone in my house has a cell phone so if any emergency happened, our loved ones and friends would have other ways to reach us. And comcast has the nerve to advertise under the name "Xfinity" or whatever new gimmick they decided to pick up. The name that comcast should have chosen is CRAPcast because you will get CRAPPY internet and CRAPPY customer service. "Xfinity" really means that your internet and calls will drop XFINITE times over the course of one hour. Oh and make that 5x that my connection has dropped.

If you need to stream a constant internet connection for your business, THIS IS NOT THE SERVICE FOR YOU. If you take online courses and want a reliable connection, THIS IS NOT THE SERVICE FOR YOU. If you expect customer service to listen to you when you call on them and actually fix the problem(s) that you describe, THIS IS NOT THE SERVICE FOR YOU. However, if you love being disconnected for hours at a time, enjoy channels that take forever to load, prefer horrible customer service whose reps can barely speak English, spew out robotic lines instead of solutions to your problems, and prefer long conversations during which you repeat "Hello" "Are you still there?" and *insert expletive here* while talking to your home phone's dial tone, then CHA-CHING you have hit the jackpot with this provider because I can guarantee you that is what you will get.

Please avoid this provider at all costs and spam any other provider with emails/phone calls to bring service to your area. However, if you have Crapcast like me, then you won't be able to follow this step because you won't have any service to do so (insert long, exasperated sigh here).

P.S. If you are wondering, my connection has dropped a total of 16x since I began writing this. LOOK EVERYONE! IT'S THE AMAZING, AMAZING XFINITE connection drop service :D
Excuse me while I go try to connect to AOL 8.0 as I am sure it will be faster than this.

The internet constantly cuts in and out. I will be working on my laptop right next to the wifi router and my computer will show that I am connected, but the wed browser won't be able to access anything. I would not recommend this Provider if you have a lifestyle which needs consistent and reliable service!

They are the worst ISP...'Nuff said...

Comcast boasts they have great customer service and if there are issues they will give the customer credit. However, the customer must be aware they need to call and ask the credit actually be applied to their account. We were out of service for almost a week because when a crew was out working in our area, they carelessly put the cover on and broke off the connection into our place. By the time they could comeout to fix it (a less than 5 minute fix) it had been almost a week without cable, phone, or internet. Because of the inconvience they offered to credit us a week's worth of service, however a month or two later when we had not seen the credit appear on our bill yet, we called and were told there was a note regarding a credit, but they don't apply them until the customer calls requesting it be applied. Now why wouldn't I want credit for the week of service I didn't receive but had paid for? What kind of customer service is it when I have to call repeatedly to get something they had offered? What would Comcast do if we set aside money to pay our monthly bill but didn't pay until they called looking for money? Isn't that basically what they are doing?

Today I just cancelled my service with Comcast today. I have had no internet for a full week. When I called last Friday they told me the service man would come on Monday. On Monday morning I called and was surprised that no service was scheduled and that they would have to schedule one for Wednesday between 11am and 2pm. I gave them my cell phone as the primary contact number but when Wednesday arrived they were calling my home phone which I have with Vonage and therefore is internet based. Vonage alert me of the voice mails they left so I called them and explained the situation and they seemed to understand - but they never showed up. When I called them after 2pm they told me that the service trip has been cancelled because I didn't answer the phone. I told them that I had called at 11 am to tell them that I was home and that they needed to contact me on my cell. They said they couldn't do that and they would have to reschedule by Friday between 11am and 2pm again. By then I was really upset and told him it was unacceptable and that I needed them to come today! After I told him all my troubles with them and requested to talk to his supervisor he told me he would see what he could do, left for 3 or 4 minutes and came back with the offer that a service man would come today. He then asked me to give him a top review for helping me which I said I would, but 45 minutes later I decided to call Comcast again to make sure about my appointment and surprise! no order for today. Only until Friday between 11am and 2pm. I told the Comcast person everything and she just agreed with me but said she could do nothing. I told her that if I did not get my service today I would cancel it. She transferred me to the cancellation where I spoke to this gentleman who offer to send a personnel tonight, but I have had enough and I don't want any more aggravations. I am done with Comcast.

Comcast customer service is confused, dense and unprofessional. They can't understand a problem and offer no solutions when a fix is needed.

Billing errors never get fixed.
Stay away.

I've been a Comcast customer for many years now, and I've been very, very happy with their service (as have other people in our area...family, friends.) I live in Whatcom County WA. When I call in, I usually reach their call service center in Everett, WA.

I have been treated as a five star customer 99.9% of the time. The one time I got a rude customer service rep, I was shocked. I called back and told another rep what had transpired. There was a computer record of my call, so she knew the name of the mean rep. The new rep was angry on my behalf! She said they work and train hard to provide top customer service, and how dare he treat me like that and make them all look bad. She not only took care of issue I was calling about and made a note of my rep complaint to management, but she gave me a heartfelt apology and six months of HBO.

The only equipment issues I have had were when the new DVR boxes first came out about five years ago. Comcast was working with Motorola and Motorola's boxes had some serious bugs. Comcast cheerfully, and I mean cheerfully as in "yeah, MY box is doing that too!" They had to swap out five boxes until the technology was upgraded and the problems ended. There was never a charge for the call, and I was often given a month of free service for the hassle. And, unlike what I've read about Direct TV, with Comcast there is never an additional monthly "service/equipment insurance fee." Later, to save money, I downgraded from the HDDVR to a regular box. I started having freezing issues. It could be that my old Sony and the regular equipment didn't like each other (my own technical term). After three new regular boxes, I got fed up and asked for my HD DVR back. No problem. They delivered and set up one the next day. A problem arose about the $5.00 difference in monthly charge, which I don't think I should have to pay for since it is Comcast's issue, not mine. Comcast reps said they couldn't change that charge because of the computer program which matches equipment serial numbers going out with prices charged. Makes sense, but still not fair. When I said that, the rep CHEERFULLY gave me a $5.00 price break in another area that COULD be changed! I actually am paying for the regular box in the end.

The service techs are awesome. Kind, polite, clean (booties over shoes) and above-and-beyond-the-call-of-duty helpful. Funny thing here...my two Bichons HATE men to the point of nipping at ankles. It is a rare and gentle man that they tolerate. But they LOVE the guys from Comcast! Seriously! I guess these guys are just so darned nice that even the dogs can tell. Maybe they hire by checking the guys out with fussy dogs first! LOL>

A couple of techs even helped me with my computer when I thought I was having internet issues (i.e. my computer was running slow and I thought it was my internet service). After testing my equipment, the tech said the problem was with my computer. He kindly took the time to show me a number of things I could do to speed things up. Now where today does one get that kind of service?!

When I was considering switching to Direct TV or Dish Network--purely because of the price difference (I'm disabled and on a fixed budget), Comcast jiggles things around to bring my price down, giving me specials when available so I can keep my bill where it needs to be. They do this regularly for me. They value their loyal customers not just their "new account" ones.

The other thing they do, that the satellite companies apparently don't, is make computer notes on what transacts during the service phone call. When I called Direct TV once to ask questions about their service, I asked the rep to send me something in writing (I had read the bad reviews and was VERY leery). The heavily accented woman said my call was being recorded and I didn't need to get anything she said in writing. What??? Then she told me that if I wanted what she had told me in writing via email, I would have to give her my credit card number and open an account. "You can cancel it right away" she said, but according to the reviews I read DTV simply doesn't work that way. When I call COMCAST about something, my account shows when I call, the rep I spoke to, and the outcome of the call.

So many people are quick to complain, but not too many take the time out to give kudos where they are due. Yeah, cable isn't the cheapest thing around, but you get what you pay for in quality and service and no stress and great TV and internet (I don't have their phone because I get it for $9.00 month from Verizon because I'm disabled). Yes, I've read some of the negative reviews and I admit I was shocked because that has NOT been my experience. Maybe the great customer service is just in my area; I really don't know what the difference is. What I DO know is that I've received great service from great people at Comcast. One of the best companies I've ever dealt with...seriously, folks.

Read more: http://www.rateitall.com/rc-8299758.aspx#ixzz1Cx29WHgl

With Comcast you don't just pay your money bill in dollars, but also in wasted time and frustration.

I initially chose Comcast because it was the preferred hookup for my apartment complex and they had a decently priced package. Turns out the package was false advertising and gave up after being passed telephonically between various Comcast desks for an hour. Still, Comcast was the preferred hookup so I decided to just go with the regular hookup.

For initial setup I made an appointment and stayed home, but no installer came. Re-made appointment at next best date ~10 days hence, but instead on an entirely different day I received an irritated call that the installer has arrived and I am not answering the door. Of course I wasn't answering the door, the appointment wasn't for that day and I wasn't even in state!

After several tries finally an installer came for an appointment. Appointment took 2.5 hours because while installer was great guy (competent and friendly lad fresh out of the Army), the Comcast main desk the installer was working with was hopelessly mucked up.

Telephone service plan got discontinued, but Comcast ever so helpfully *sarcasm* switched me to another plan so I could keep the same phone number and service would not be interrupted. Only catch is that phone bill was going to double, so respond quick or get caught by a heightened bill. Caught this in time, but Comcast unapologetic and unwilling to make a deal, so canceled phone service entirely.

Was going on extended business trip so tried to arrange to freeze account for a few months. Comcast won't let you freeze account, but they will run you through a account shutdown and later account reconnect so they can slam you with reconnect fees in excess of any savings for a couple months discontinued service. Bloody hell, just left things be and went on my trip.

Decided to cancel television service since so busy with work I was rarely turning the TV on anyway. Comcast will be happy to cancel my television service, only catch is that they'll double my internet bill to compensate. How the hell do they figure that?! Internet cost is special rate only with another service they claim. Rubbish! This isn't mentioned on the website, not even in small print under terms, conditions, or restrictions. Comcast, as usual, unapologetic and unwilling to compromise. I called the sales desk instead of the customer retention or service downground desk, sales is able to give the advertised rate without requiring other services. Called service downground desk again, but they just hang up on me.

In short, Comcast policy makers are so crooked they can't lie straight in bed. Unless you've got a thick skin and are willing to watch them constantly for thievery, choose another provider.

Canceling the contract with Comcast sucks. Beware!

While making a cancellation phone-call, I was told that I had two weeks to return the equipment (dvr and router) and given a deadline. We did return both on time but still, 1) we were charged a fee (over $300) for not returning it 2) even BEFORE the deadline!!! The charge was put on our credit card but when we called Comcast to credit our card back, they said that the policy was that the money will be returned by check (about 6 weeks to process). So, we are stuck with having to pay the amount to our credit card company - money that we were unfairly charged on the card to begin with!
We also had a lot of issues with the dvr software and box before we moved and canceled Comcast.

I’ll try to keep this short... I finally made the decision to leave Direct TV because of the many interruptions due the Chicago weather. Anyway set up Friday for the Comcast install day between 1-3 took the day off work and 3oclock rolls around no install. Make the call and they say the appointment was for Saturday (Not a Chance) so they credit my future bill 25bucks and reschedule for Saturday between 1-3 .Installer calls to confirm and sure nuf 3rolls around and no installer. I call and they tell me it was changed to Wednesday WTF i never changed it to Wednesday!! I TALKED TO THE INSTALLER AND HE CONFIRMED BETWEEN 1-3!!! Where did this go wrong i have no idea?? It’s now 330 and they tell me to hold on they will call the installer and have him come back to my house. No call back from Comcast and no installer...515 i call back and they say they will be out Wednesday Not a Friggin Chance I TOLD EM TO SHOVE IT..I guess I’ll try ATT Uverse?? HOW CAN COMCAST STAY IN BUSINESS?? CUSTOMER SERVICE IS THE WORST I HAVE EVER DEALT WITH...!!! Good Luck If You Decide On Comcast...This Company Is a ZERO!!

Just had Comcast hooked up today! Was suppose to keep my phone number, NOT they F'd up and gave me a different phone number, now I'm getting calls for Stephanie! Main TV and bedroom TV were to have all the channels, spare TV guest bedroom to have just Basic service. You guessed it! Main TV can only get basic, other TVs that we don't use have all the channels! Now we are without a working phone line because nobody knows the new number. I hope no one gets sick or worse!!! Can't watch TV either in any compfortable room! Had Comcast once before, 10 years ago and dropped them because of issues. Guess I should have known better than to think anything has changed. Can't stand all the incompetent people that they have!!! COMCAST SUCKS!!!!!

When I ordered cable 3 yrs ago, the salesman promised that the installer would be able to route from my dining room to my living room neat and clean. What I got was a coaxial that was nailed over the base boards and over the master bedroom door frame from dining room to living room.

Since then my elderly mother moved in with me. She ordered an upgrade to include phone and internet. The installer clipped the existing coaxial cable from my TV in the den, attached another terminal connector and used that for the internet. The installer did not even have the decency to use a splicer or unscrew the connector from the TV and left the severed end still attached.

I sent a comment to Comcast 3 months ago and received a touchy feely reply saying how they appreciate my comments and will look into the matter. That's as far as it got.

My advice is do not let these people in your house.

You'll get better service with two cans and a string for both cable TV and internet service than you will from Comcast.

For cable TV, the picture freezes, breaks up and goes to black. The sound goes off and on. If you are getting a picture on NTSC (standard definition TV), it should be impossible for them to not also transmit closed captioning when it's included, because the CC signal is embedded in the picture, but they manage to do it all the time. I've had more than 16 service calls in the 4 years that I've had Comcast, and it hasn't fixed anything. I would change to another service if I could, but I can't get any other service in the building I live in.

If you're stuck with them like I am and can't get CC, try changing to the same network's HD (ATSC) channel even if you don't have a HD TV. That sometimes works. But complaining about it on the phone won't get you anywhere. The only thing that cured my CC problems (for a short while) was going to their office and screaming in front of other customers until they let me talk to a tech, who fixed the problem in about one minute. You won't get any help from the people on the phone though. They will send out someone, but most of the problems I've had have been caused by them not broadcasting the right signal.

I've also complained a LOT about the "required weekly testing." I understand that they have to do it. They can't explain to me why they have to do it during prime time, or why they have to do it as often as three times in one hour. Last week, they did it twice in less than 24 hours.

I'm about to call them about my internet service. Every device (a Mac computer, cell phone, and phone) that's plugged into the internet started malfunctioning about a week and a half ago, and I've been trying to fix them, but it appears that the problem is actually my Comcast internet connection. I don't expect any help with this since they've never helped with any of my TV problems. I'm tired of paying about $40 per month for something that is slower than dial-up, and that is making my hardware malfunction. I am actually considering getting internet service from Verizon instead. I've read that they have bad service, but at least it's $10 a month cheaper.

My husband and I recently moved to southern MD and decided to go with comcast for basic cable and internet. The prices seemed to be the most reasonable priced for our needs and not being from the area I was unaware of my options. We have been comcast customers for 2 weeks now and it has been nothing but problems. The customer services is a joke and the utter lack of communication between the phone bank and offices is the worse I have ever encountered. We have been unable to access wireless internet and when the repair man came he told me "It wasn't their problem." To top it off I just received the first bill and it is full of hidden charges which I called to ask about and was told that I should have been previously informed of the charges. But guess what? I wasn't. If you are considering comcast do yourself a favor and DON'T DO IT.