Kaiser Permanente

Added on 12/01/2003
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57 Reviews

glesige
04/30/2011

Kaiser Permanente 1

This is a copy of a letter I sent to Kaiser and the office where I received the service.


To Whom it may concern.

I would like to express how upset I am at my first and last (to date) visit to the clinic in Evergreen, CO. I came in Friday 4-29-2011 with a sore throat. I was seen in a timely manor. Being a new patient the nurse advised me that I needed to set up an appointment and choose a Primary Care Physician. I was informed that they could take care of that right away. I made it abundantly clear that I did not want to do it at that time. I was hesitant to do it at all not seeing the need. While being examined she was insistent on the fact that I needed it done. I conceded that maybe I should but that now was not a good time and I could come back later in the day or set an appointment for next week. As the examination went on she repeated how important it was for me to see a Primary Care Physician. The Primary Care Physician could explain the lab work that was in my file.Work that I had gotten done for my Dermatologist. Again I repeted now was not a good time I had somewhere to be. She took a swab of my throat and said she would be right back. Some 20 min later she stuck her head in and told me that the doctor would be in in a few min. My thought was why am I seeing a doctor for a nurse visit? When the Doctor came in she started to go over the tests I had in my file.Tests had nothing to do with why I was there at the time. I explained that I was now short on time and had hoped this was to be over soon. She then started to examine me. As she did she joked that "bet it feels like you are being forced to see a doctor." I told her YES it did. She told me that the nurse was concerned for me. After the examination the doctor told me the short test had concluded I did not have Strep and my throat was sore. She did not give me a prescription for anything, nor did she tell me that they do not give out antibiotics for this. She in fact did not give me any advice at all! Just sent me on my way after almost 2 hours in your office.

Your nurse, while thinking she was acting in my best behalf was NOT! I DO NOT need a another mother. She WASTED my time! The doctor that I did not need to see did nothing for me and again wasted my time! I am furious that I spent almost 2 hours in your clinic and only got hassled, nothing productive happened! MY TIME WAS WASTED! What am I paying for? I was assessed a Co-Pay, I will not pay it! I would like your help to have it removed from my file.

I have been a new patient for almost 5 months this is the second doctor I have seen. So far I have had a problem at every turn when I have dealt with your company. When I set up my online access, when I set the appointment for my dermatologist, when I faxed records to your records department, when I faxed records directly to my doctor, having the first of 2 prescriptions filled, Still having problems with the second prescription and now this. You have lost this customer, You have bought bad word of mouth. We have a choice at my company of providers, I will be steering people away from your company. This letter will be sent to my Union my Company as well as published on the internet.

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Votes on this review: 3 Helpful / 2 Funny / 4 Agree / 3 Disagree

Neil1212345
04/30/2011

Kaiser Permanente 1

I own a business and recently switched to Kaiser for me and my employees' medical insurance. These are a few of the things that happened in the first one month that had me regret my decision to move to Kaiser:

1. Kaiser did not send any information about how to access account to the members. I, the group admin, had to send multiple emails to get the membership id information. However, when it came to billing, the first month premium was immediately charged to my account. The members were not able to avail any healthcare services for one month because they did not have any clue about how to take an appointment with the doctors.

2. There is no way to contact them outside business hours, not even to make payments! There is just one phone number for customer support and that too has very restrictive hours which makes it hard for someone with a full-time job.

3. I did not get any information about how to set up account for online access. Neither did I get information about how and where to send payments.

4. The notification of the first bill came on two days after the bill was due! How is anyone supposed to know that the bill is already due if the notification comes later than the due date?

5. There is no way to reset password online for group administrators. You can't even check for email responses without logging in! This is too much restriction in the name of security. This is so ironic because when I called an operator reset my password and told me the password over phone! What kind of security is this when you can't reset my password online and a live person can just speak out the password over the phone!

6. The website is really very difficult to use. The navigation controls are tedious and non-intuitive. It is very slow and does not provide information about how to pay bills.

I hope this review helps you make decision on choosing the right medical insurance plan.

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 1 Disagree

Onecorgi
11/20/2010

Kaiser Permanente 3

Born in Kaiser and been a part of Kaiser almost the rest of my life. Physicians that I have had are great with the exception of one my wife was treated by one year before her fall. This is where the negative story starts. I am writing this now because we just decided to give up righting the wrongs.

My wife fell and was in pain. Made appointment with her physician. Eventually had an xray and a ct scan. The wait caused us to be there after hours to have the results read by a radiologist - fractured pelvis. We got out of there at midnight. Prior to be sent after hours her physician advised us that we would not be charged for admission to ER. Well in a sense she was right...we did not pay going in but they required payment on departure. Denied refund after 5 months of trying to weave through the hazy maze required to report issues.

One more thing, a report indicated my wife was sent a letter advising her that her bone density was low and needed to start on medicine right away to halt the bone loss. Med is waiting in the pharmacy. We receive our messages and prescription info online. Not a word until 12 months later when my wife fell.

Refund denied and advised we are wrong since their records indicate the message was sent out to us. If it was sent out why no follow up, why no record online?

Arrggh.

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Votes on this review: 4 Helpful / 0 Funny / 4 Agree / 2 Disagree

HammockBound
11/18/2010

Kaiser Permanente 1

Kaiser Permanente will not cancel your insurance policy, no matter what. If you choose to join Kaiser, expect to be associated with the organization for life. The customer service department is a joke. They continually make promises to complete simple tasks, but drop the ball on every occasion.

I've been in the process of canceling my policy for three months. The major problem is the inept organization continues to bill me. I owe them over five hundred dollars now, which is absurd considering I no longer live in an area where Kaiser offers their services. I've made countless phone calls, written letters that somehow never reach their destination, and sent faxes that are never received. All of this is very convenient considering the company will not accept any of the letters and faxes that I've written as proof of canceling my existing policy. How this company treats its costumers is probably illegal.

I'm in the process of writing my congressman and other elected officials regarding Kaiser Permanente's treatment of policy holders. Hopefully, I can receive some positive outcome. I highly recommend that you save yourself the trouble, go with another health care provider. It's not worth the headaches.

I can't even imagine dealing with Kaiser if I were actually sick. If this is how they treat their healthy costumers, I'm sure their shady practices are much worse with policy holders who actually need this organization to perform its duties.

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Votes on this review: 6 Helpful / 1 Funny / 7 Agree / 0 Disagree

blueeyes89
11/03/2010

Kaiser Permanente 1

1 star

I work in retail, so I know what it means to give good customer service to paying customers. Last year I had pulled a muscle in my neck while I was sleeping. Hurt like a b****!! I couldn’t even lift my neck to get out of bed. Luckily I had two days off in a row so I thought that it would go away. But it didn’t . . . I went to urgency care the morning I woke up from pulling it. They decided to give me a shot for the night and a few muscle relaxants. Obviously the shot wore off in the morning, so I decided to call the advice nurse and ask her if I could get some pain killers so that I could go to work the next day. I didn’t want to pay another co-pay so I thought that the advice nurse was the best way to go. I was very very wrong. At first she told me to take ibuprofen with the muscle relaxants and that it would go away in a few days. I told her that I didn’t have a few days and that I had to go to work the next morning. Then she said, and I quote: “Well, ugh, we don’t have a magic wand to fix it.” I was so shocked. I felt like I was being treated like some druggie that wanted drugs when in fact that was the first time that I have been to urgency care. I am a responsible 20 year old that has bills to pay and I pay for their F****** benefits every week. They are supposed to take care of me when I don’t feel good or if I can’t lift my head in the morning to go to the rest room or what not. I complained and had a prescription waiting for me the next day. They took FOREVER though and I had to come into work 5 hours late!! Thanks a lot Kaiser I could have had a big sale and made commission to pay for your crappy benefits and your crappy service.

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Votes on this review: 4 Helpful / 0 Funny / 10 Agree / 3 Disagree

whaisgoingonhe re
10/04/2010

Kaiser Permanente 1

went to kaiser saturday morning with an ear infection, apparently it was all for nothing... the ear infection hurt like heck... I'm a big dude so i can sustain pain, but this pain was horrible... i wouldnt wish it upon anyone... i went to urgent care and to my surprise my personal doctor was in on a saturday... she treated me and gave my some advil and some anti-biotic ear drops... i asked her for a doctor's note to miss work on Monday, she said it wasn't necessary. i said fine. the next day i wake up with a fever, a head ache, and an even worst pain then the day before... i said to myself to just wait it out.... my girlfriend came over later on and she said that i looked bad, that i had a fever, so we ended up going to the emergency room at 9pm... i didn't want to go because i was going to miss my shows, american dad and family guy... the service was quick... the doctor looked over me and so did the male nurse... i then explained my situation to the male nurse and he was sympathetic about it.... i told him about my visit the day before and he was appaled. he asked me why my personal doctor perscribed anti-biotic ear drops when it was clear that my ear was so swollen that nothing could get into it... i couldn't figure that out either. At the end the new doctor treating me realized that the medication given to me the day before did me no good, so he perscribed a new set of meds for me... so far it's been ok.... i didnt have problems with the nurses or the receptionist... but the doctors at kaiser are just horrible... if you get lucky you may find one good one, but i think i have a better chance of winning the mega million before i find a good doctor at kaise... years before i had gone to kaiser to treat a rash under my eye and the doctor perscribed me some dermal medication... my rash got worst, kaiser sent me a complaint letter, and the doctor personally called my house to apologize... i still have a minor rash under my eye and it's been three years... my sister went in once because she had a lump on one of her breast, kaiser decided not to test it and told her it was nothing.... she got upset, changed her insurance provider, and got better help at the UCLA hospital.... i've been to clinics and hospitals in third world countries and even to free clinics and i never seen such horrible service, by a doctor, like at kaiser... i had 2 employees pass away with cancer because kaiser did a horrible job diagnosing them... one of these employees was actually the grand dad of one of my co-workers.... they diagnosed him very late with stomach cancer, eventhough he had regular check ups... i'm not making any of this things up...i'm being honest here.... i didn't exagerate one bit... i'm just giving the audience a heads up... thanks for your time.

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Votes on this review: 7 Helpful / 0 Funny / 10 Agree / 1 Disagree

cantdisclose
08/20/2010

Kaiser Permanente 1

Kaiser Permanente is an absolute nightmare. Today, I went in to get some shots and the receptionist was plain right stuck up and had a very bad attitude, she basically told us to f*** off. There was a 1-2 hour wait queue, after waiting 20 minutes, we had to leave. Then we came back AFTER LUNCH, but then we had to wait another 30-60 minutes, its an absolute nightmare. They are understaffed in that department and the same person that was the nurse was the receptionist for about 30 minutes, since the receptionist was late out at lunch. We ended up waiting over 2 hours there to no avail, and never got the shots. Stay away from Kaiser unless you want to be waiting at least 5 hours to get what you need done, and if you want receptionists with a very bad attitude. Do not touch Kaiser with a 10 foot poll.

I wouldn't even rate Kaiser one star, I would rather much rate it negative 5 out of 10.

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Votes on this review: 3 Helpful / 0 Funny / 9 Agree / 6 Disagree

bettymachete
08/01/2010

Kaiser Permanente 2

As one other reviewer mentioned, Kaiser is great if you just need a physical, annual shots and tests. In those departments they are great. But if you happen to develop any condition that requires on-going healthcare forget it. When my husband moved to a Kaiser plan 10 years ago we really had no conditions that needed much attention. I was diagnosed with type II diabetes earlier this year, much to my surprise and was told I needed to see an endocrinologist. After 3 months of waiting to see her I drove an hour paid for the specialist visit and was told nothing but to continue what I was doing and see her again in another 3 months. I called an complained about the endo and Found out I was only allowed to see her or one other endo that is even farther away. The diabetes education class is a joke another 2 months of waiting to sit in a class that didn't offer me anything that I had not researched online and learned from actual diabetics. They wanted to perscribe medications for conditions I possibly could develop later on in life, instead of addressing issues I have currently. This is not care, this is cattle hearding. I am absolutely frustrated with the customer service of many of it's employees and doctors to be frank.

As for the diagnosis of diabetes, they gave me a meter strips and metformin told me to get it under control and gave me a folder with pamplets and sent me on my way. Gee thanks!

My son broke his clavical and two ribs after an accident, we went to the ER. After we got out of the ER we consulted with Kaiser on the pain medication perscribed by the Dr. My son was in considerable pain and the nurse consultant agreed that she didn't feel the pain meds would cover his pain and advised us to come in for a stronger percription. We went in and paid for another visit, but left without a perscription only told to give him added benadryl on top of his med to put him to sleep. This advice is unacceptable and so was the visit, we could have been told this by phone but they wanted the extra money for an office visit. What a joke.

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Votes on this review: 2 Helpful / 0 Funny / 10 Agree / 1 Disagree

skippy20
07/18/2010

Kaiser Permanente 1

I became a Kaiser subscriber in June after losing my job and rolling under my husband's plan. I had to see a PCP last week when I developed ear pain, a swollen gland, fever, and my face swelled after using a hot water bottle. I had to wait 2 hours to see a doctor as I was a late call in . When she finally arrived, I explained that I would be changing plans in Sept. so was not interested in becomining an established patient, she proceeded to ask a list of questions that included everything except the problems I was having. When she finally got to it, she didn';t have a clue and picked up the phone to consult with an ENT. She described my symptoms regarding ear pain and facial swelling, and I heard him say that if the swelling got worse the next day, I would be in real trouble. I was put on IV antibiotics every 8 hours - and had to drive an hour to get to the closest urgent care facility to do this. Each time I see a doc, I get a different theory as to what is wrong with my face- cellulitis, contact dermatitis, an abscess?? The latest as MRSA. I am waiting for my next visitn in 4 hours to demand some answers and request to see a dermatologist.

KP's new thing is stressing 'wellness testing' which includes pap smears, mammograms, colonoscopies, tetanus shots....which is fine....and very lucrative. However, their care of patients with emergent conditions is abysmal.

I have heard from previous employees of KP that it does not attract the best and brightest and I belive it. I hope to make it through this crisis and go back to Blue Cross where I have some choice
and feel as it the docs are informed and are not just in it for the money.

KP owns it's own pharmacy, lab and radiology equipment so it's great keeping all of the $$ in-house.

I live in Virginia and visited the Ashburn and Falls Church offices. Hopefully, not for much longer!

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Votes on this review: 3 Helpful / 0 Funny / 9 Agree / 0 Disagree

Ggirl81
06/15/2010

Kaiser Permanente 2

kaiser is only good if you have little to no problems. And your problems better be something common. even then...i've heard really bad things. Their system works decently, you're in and out ...but it defenitely doesn't feel personal. I have a bleeding disorder. When i switched to kaiser, the Hematologist had no idea how to treat me. Thank God i did. I had to tell him what medication to prescribe and even then he got the dosage amount incorrect! My emergency medication takes about a week to be delivered. hmmm...so much for emergency medication! I'm pregnant now and i DO NOT trust them with my life. I'm gonna try to get back to memorial because if I stay with kaiser, I might bleed to death at the delivery room. Scary stuff!
I've also known of two people who had cancer, and the nurses and doctors were so inpersonal and mean. I'm sure they have decent doctors. Good luck trying to find one that doesn't treat you as cash in and cash out.

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Votes on this review: 3 Helpful / 0 Funny / 10 Agree / 2 Disagree

Insurence
05/14/2010

Kaiser Permanente 5

Kaiser Insurance: The Health Insurance Provider with a Purpose.

With a mission to provide quality care and to help in the well-being of the community, Kaiser Insurance or Kaiser Permanente is a non-profit health organization which aims to give satisfactory service to its members as well as their families and their communities.
Kaiser is a health plan provider offering the most affordable package for individual and child health, family, or group insurance. With Kaiser, there is a perfect package for you.
More than that, Kaiser is driven to give the best health delivery system with a social obligation to help people from different walks of life. It also assists the poor and the uninsured which makes it more than just an insurance provider in the market. Because of its community service and its goal to reach out to many people in order to help, it is a health organization with a purpose.
Its services include individual and group insurance coverage. Its individual plan can be converted into a group insurance provided that you qualify with their requirements.
There are basically two types of health insurance that Kaiser offers: the fee-for-service type and the managed care type. The fee-for-service kind pays the medical expert for the service given to the insured. The managed care kind, on the other hand, offers comprehensive health services as well as other financial benefits for the member.
You can be secured that Kaiser can give you the best options for your insurance needs. With a high rating when it comes to member satisfaction, you can rely on Kaiser Insurance to provide you quality performance and affordable insurance coverage that is perfect for your family and for your budget.

Source: http://www.doudinsurance.com/kaiser_insurance.html

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Votes on this review: 0 Helpful / 5 Funny / 1 Agree / 28 Disagree

ssrr
04/14/2010

Kaiser Permanente 1

They have excellent doctors. I am happy with their doctors and care, but not with the all their plans, deductible department, and premiums. When I signed up for my plan in 2008 and again in 2009 everything was fine. I paid the entire deductible and everything else was then covered. In 2010 Kaiser decided to change my plan, without even notifying me of the changes. 2 weeks prior to having my C-section surgery I found out that I now have to pay my $3000 deductible, plus $400/day for hospitalization. $400/day for bunch of B.S nurses that don't do anything for you? I asked for a cup of water and took 1/2 hour for them to get it for me. They tortured me and my husband and I had to take care of the baby in my room the entire time we were there. It would have been much much cheaper than $400/day to check into a hotel room and hire a private nurse to take care of me and the baby after the surgery. I am so furious at Kaiser for making all these changes to my health plan and not ever notifying me of all the changes. The deductible department is a nightmare also. They just don't care. I paid them my entire deductible prior to leaving the hospital, but then when I contacted the deductible department they told me that it would take them an entire year to process my $3000 deductible, so meanwhile I have to continue all other bills and pharmacies for medication and lab works. They had already cashed my $3000 deductible. How stupid. Then what is the point of me paying my deductible all at once, when they are not even going to process it? I was stuck and forced with these plans, since I was pregnant in 2009 and could not change insurance companies or change plans within Kaiser due to medical reviews, SINCE PREGNANCY IS CONSIDERED PRE-EXISTING CONDITION and they would have denied any other insurance or premiums due to my pre-existing pregnancy. Do you people see what a disaster this countries health system is???? It is time for someone to stand up to these insurance companies. And they just keep increasing there premiums when ever they feel like it.

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Votes on this review: 3 Helpful / 0 Funny / 10 Agree / 1 Disagree

Alexandra11049 0
04/07/2010

Kaiser Permanente 5

I feel soo sad reading all of these negative reviews :(
I work for Kaiser Permanente in Fontana,CA.
I LOVE kp & I'm not just saying that because I work there. I've always had Kaiser insurance & so has my entire family. I've never had any problems even before my employment there.
I work hard every single day. Sometimes 10 hour shifts and I always try my best to have a smile on my face. I truly & sincerely care for each one of our members. I try to make our members feel welcome & make their visit a positive experience. I encourage my co-workers to work passionately everyday. Unfortunately, those of us who love what we do & enjoy caring for others can't change the world. I truly apologize for everyone's bad experiances with Kaiser Permanente employees who are not working to keep the "KP promise". I'm not a doctor but I do work with patients every single day & I try to care for them as best as I can. I wish we all did the same but as much as were trained to care for others, things don't work that way. I love my job, I'm loyal to Kaiser and wear my badge with pride. Even though some of us don't get recognized for our work, I will continue to do my best everyday & encourage the ones around me to do the same. Maybe one day these reviews will change.

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Votes on this review: 4 Helpful / 1 Funny / 5 Agree / 17 Disagree

Ratemdc
04/04/2010

Kaiser Permanente 2

As a long time KP member I read with trepadation all these bad reviews because lately my experience is not good. I've a new PCP-one I didn't pick but was assigned to after my other moved to a new facility. Decided to go ahead and give new one a chance but I have the feeling that I need to follow my old PCP. new one listened and seemed to agree that I needed a specialist,but yet again gave me the same test that 2 recent same tests gave the same results a THIRD time (and almost for months later) and have not heard back from her for follow-up, even more than a week after I sent an e-mail! Kaiser seems to be alright for "routine" stuff but I'm having a hard time getting attention beyond that!

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Votes on this review: 1 Helpful / 0 Funny / 11 Agree / 0 Disagree

Joyfulcalm
03/10/2010

Kaiser Permanente 1

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Votes on this review: 0 Helpful / 0 Funny / 12 Agree / 2 Disagree

Dajavu
03/08/2010

Kaiser Permanente 3

I've been with Kaiser for 10 years now. They pay every procedure and claim on time. I had cancer and they paid all required charges. I had no problem with the Doctors. I have Kaiser HMO in Colorado not the Hospital version like California. Only complaint is that out of the last 4 years they raised the family premiums from $375 to $725. That's why I took 2 stars away.

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Votes on this review: 4 Helpful / 0 Funny / 2 Agree / 4 Disagree

Calirn
02/17/2010

Kaiser Permanente 1

Recently one of my daughters’, who was already struggling to meet her monthly health insurance premiums, had to have 2 major surgery and was unable to work for several months. With only a disability check she somehow manage to continuing paying the premiums
which were increased from $480 to $575 per month. Of course the insurance did not cover all her medical expense leaving her with a $2,500.00 unpaid bill. After arranging to pay off the $2,500.00 in affordable installed payments she struggled to pay the increased premium and her installment payments. Even though she fulfilled her agreed upon obligation, the health insurance company decided after accepting a few payments that they sent her bill to a collection agency.

When my daughter became aware that Kaiser Permanente had sent her bill to a collection agency, she contacted Kaiser’s billing department. The billing supervisor stated that Kaiser would only accept $200 a month; otherwise she would have to “deal” with the collection agency. The supervisor then hung up on her when she tried to explain that she was not late on her payments

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Votes on this review: 6 Helpful / 0 Funny / 11 Agree / 1 Disagree

lifecoach
02/16/2010

Kaiser Permanente 1

I've been with Kaiser for over fifteen years now. Kept paying very high premiums, but never really used their services until now. I find some doctors decent and attentive, but some are simply horrible. Yesterday I had to deal with an OBGYN who refused to do the hormone and thyroid test inspite of the symptoms, saying those tests will not show anything and in the same breath stated I was a good candidate for antidepressants and hormone replacement therapy. On a procedure that routinely requires local anasthesia, refused to give it, again saying it would not work (?!!!) and was butchering me for over 10 minutes where supposedly it was going to take less than a minute. With Kaiser, you really have to be proactive or if you can afford it, run somewhere else.

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Votes on this review: 5 Helpful / 0 Funny / 12 Agree / 3 Disagree

Shirley0058
11/19/2009

Kaiser Permanente 1


We have been covered, or should I say not covered for less then a year with Kaiser Ins. This is the worst insurance company I have ever dealt with. They have so many loop holes, they find a way to never have to pay for any medical expenses that are not routine.

In the past 10 months, they have made three major mistakes on my prescriptions, blood work and denying payments. If you are considering making
Kaiser your health care provider, keep in mind, you will loose your health!!!!!!!!!!!!!

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Votes on this review: 6 Helpful / 0 Funny / 25 Agree / 3 Disagree

roxy0022
10/23/2009

Kaiser Permanente 1

Kaiser is terrible!! i have been denied care and treated poorly for years. I thought all insurance was bad until i switched and found that anything else is better than Kaiser...
I had abnormal pap's for years until i was finally diagnosed with pre-cancer and they suggested a hysterectomy at the age of 23...i switched insurance and after one biopsy i was cured....no more pre-cancer and i have had normal pap's ever since

Dr Steven Richards in El Cajon CA was a nightmare
He was very arrogant and rude!! I was a victim of date-rape and when i went to him for help he treated me like i was a slut! after I had a procedure done in his office by another doctor i asked for a doc note to get out of work; he wrote a long explanation regarding the procedure description including private and extremely personal information to my employer and lectured me on how i was taking advantage of my job by calling in sick for 2 days after, even though i was in pain!

thank god for plan parenthood! they actually care and know what they are doing!

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Votes on this review: 5 Helpful / 1 Funny / 16 Agree / 2 Disagree

Serviceiskey
09/29/2009

Kaiser Permanente 2

Kaiser is by far the worst place I have ever experienced. Every time they disappoint me with bad customer service or over all bad service and I tell someone they are NEVER shocked. The only thing good about them is they are pretty cheap, but I guess you get what you pay for. I go to the ones around the DC/VA area. No one ever knows what they are doing. I would not recommend this place and I just wish someone would have told me what I am telling you all before I started being insured with Kaiser.

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Votes on this review: 3 Helpful / 1 Funny / 11 Agree / 3 Disagree

roleesun
09/04/2009

Kaiser Permanente 5

I have been with Kaiser most of my life (44 now). I think Kaiser is great! I have never been denied a test...including MRIs. Was diagnosed with a large kidney stone and was scheduled for a Lithotripsy the next day (non kaiser Doctor on Blue Cross suggested that I wait it out as the procedure would cost $10,000). I paid $10 for the procedure at Kaiser. If I don't like my doctor at Kaiser, I change doctors just as with any other insurance. In the last 5 years I have not waited more than 5 minutes past my appointment time to see the doctor. Their website is great for communicating with my doctors and prescription refills are so easy. My mom was treated for cancer that had gotten to her bone marrow at Kaiser. They used an experimental procedure at the time and now 33 years later she is still doing well. In addition she had a triple bypass and valve replacement at Kaiser. My doctors have always taken as much time as necessary to answer my questions. I have never felt that I was unable to get an appointment within a reasonable time frame.

It sounds like everyone giving a bad review to Kaiser goes to the doctor wanting the doctor to confirm their own diagnoses or paranoia. Instead of going to the doctor to be cured they want the doctor to give them the medical diagnoses/treatment that they themselves have predetermined. So they keep going back trying to get the drugs or surgery or procedure even if its not necessary or correct. The first criticism I read was about someone going to the doctor about a blister. Who goes to the doctor for a blister? You throw a bandaid and some neosporin on it and let it heal. These people are the ones that are causing our heathcare system to teeter on the edge of a cliff. You don't go and demand antibiotics for every sore throat or cold or scratch. Any emergency room at any hospital handles patients based on the seriousness of each case. They will not take a broken finger before a gunshot wound or serious trauma. Most of the complainers sound like they have the same problem that people like Michael Jackson and Anna Nicole Smith had. They want what they want even if it is not the safe or correct treatment. They get angry when they don't have a doctor that tells them what they want to hear. By the way...Love the person that says "now I can dictate my heathcare..." A prime example of Michael Jackson Syndrome.

Sure Kaiser has issues as do all providers, but I have always felt that they actively try to improve their service. Heath care is a service to be used when necessary...not to be abused.

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Votes on this review: 10 Helpful / 0 Funny / 13 Agree / 19 Disagree

igoritskovsky
08/09/2009

Kaiser Permanente 1

This place is awful. I went in to get a blister looked at on the bottom of my foot. I had this problem ¨treated¨ by Kaiser before and they had removed surgically a year before. Obviously, they didn´t do a very good job because it came back again. The nurse practitioner comes in, (not a doctor), and pokes at it for a fews minutes, then goes away for 20 minutes and comes back, she tells me its a spider bite. She didn´t look in the computer to see that I had this removed before. She give me some anti bacterial gels and tells me to email her if it gets worse. What a crock of ¨s¨. I still have the blister and it still hurts. Paying a lot of money for crap. Hopefully Kaiser shuts down and get boarded up. I am so scared if I get something serious, I would die under their Nazi like care.

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Votes on this review: 3 Helpful / 2 Funny / 12 Agree / 5 Disagree

Ken Coleman
07/18/2009

Kaiser Permanente 5

I found the Doctors to be great, including my personal physician, my Oncologist, Opthomologist, my present Vasculal Surgeon. With the exception of my Vascular Surgeon and his nurse who I changed, all had "great bedside manners" and eager to do the best for your health and listened to you. My personal physician referred me to specialists withou my request when He heard my problems or symptoms. I've been with Kaiser about thirty years and have had no reason to change.


























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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 14 Disagree

lalalam0o
07/08/2009

Kaiser Permanente 1

my boyfriend is with kaiser and i am here todayy in the emergency hall way. earlier today i was talking to my mom and this rude ass nurse comes out and yells at me saying " this is a hospital blah blah u shouldnt be talking on the phone ur too loud" and i was like oh im so sorry. btw i wasnt loud and there were people talking the same level as i was so after that i told my bfs mom and she talked to the nurse the nurse started to yell at my boyfriends mom saying how rude i was. i was like wtf how was i being rude i said i was sorry so my bfs mom said that she was gonna call membership to complain about this lady being rude and unprofessional she even asked for my name so she can complain to her boss wtf is her boss gonna do to me? spank me? well thar isnt the first time we've been confronted by a rude nurse they even tried to kicky bfs parents out just for something simple..kaiser should teach thwy're nurses to respect people and teach them not to argue with people or else they will get bad reviews i used to think that kaiser was the best insurance now i think not.im not gonna deal with rude ass nurses boo kaiser i hate chuu!

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Votes on this review: 0 Helpful / 4 Funny / 8 Agree / 13 Disagree

jake27
05/12/2009

Kaiser Permanente 1

I wish I had read these review earlier. Kaiser is big RIP OFF!

I had a very similar experience as one of the reviewers here for something as small as changing my contact lens prescription to kaiser! My friend suggested that I should try new Silicone Hydrogel eye lens. The simple task required this -

-Make an appointment with Optometry and get a regular eye check up. Get a referral for lens fitting $40

-Go for lens fitting and pay $69 for absolutely nothing except for getting a sample to try on.

-Go back to Kaiser Optometrist I first saw to get the final prescription $40.


So, its $150 and 3 visits over a month for something that took me only $80 and an hour last time I did it (obviously not from kaiser). What a waste!

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 2 Disagree

princetonj
04/20/2009

Kaiser Permanente 1

Folks...... you get what you pay for with this insurance, I should say foundation for the benefit of them.....

I have nothing good to say about this monopolistic entity pertaining to "affordable" healthcare....
please check out my blog on my HORRIFIC experiences.. I am sure there are much worse out there... I am sooooooooooo glad to have gotten out before it got much worse....

Pleae check out my blog at
http://shareyourkaiserexperience.blogspot.com/

by the way... I have blue cross blue shield now.. .yeah its more work than Kaiser, but at least if I don't like a doctor or whatever.. I can dictate my healthcare....

http://shareyourkaiserexperience.blogspot.com/

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Votes on this review: 0 Helpful / 0 Funny / 8 Agree / 2 Disagree

KPemp
03/24/2009

Kaiser Permanente 5

I love Kaiser Permanente. I am an employe but putting that aside it is my primary insurance and as a member I can tell you it is a great insurance/healthcare to have. I've read some of the comments and concerns and can touch on a few of them as an employee.
-Costs: Issues with costs such as copays and/or benefits are not chosen by KP. Your employer chooses the plans and copays. Also, your employer determines the amount in which they will contribute to your portion of benefits, again not decided by KP. Another factor to consider is your fellow co-worker's health conditions can play a major role in the cost of coverage for your employer which falls down to the employees. This is the same through any health insurance carrier.
-Access: This can sometimes be an issue depending on the department/reason for the visit. I know KP attempts to have the best availability they can. For example, we allow approx 20min for visits which is the typical amount of time needed. If we lower the appt time this will cause frustration with some members for not being seen long enough. If we lenghten the appt time this will replace some available appts which will push out the next available opening.
-Billing: Healthcare is very complex and can easily cause billing issues. Although we strive to handle these errors as best as possible it is not uncommon to have problems when dealing with insurance claims which I'm sure other insurance carriers can agree on.
-Wrong diagnosis/delay in diagnosis: Of course I am not a doctor but from personal experience in the past (with other insurance) I have found this to be quite common through any doctor's office. They do call it practice for a reason. Unfortunately when dealing with health this isn't ideal but it does happen. We certainly do not want malpractice and if this is indeed the issue then it should be reported right away.

As an employee I hear about both negative and postive feedback. Kaiser Permanente is a great company for insurance, healthcare and for giving back to the community. There are a lot of wonderful aspects about KP and I'm extremely proud to work here.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 10 Disagree

tneely
03/18/2009

Kaiser Permanente 1

Kaiser is the very worst health care provider I could imagine.
I need an injection in my spine for severe pain in my left arm. I have had this done three times in the past but here is what I have to go through to get the procedure done.

1. Make an appointment with my primary care physician ant tell him what I need done and get a referral. [$50] [four days]

2. Go to the referral office and get them to make an appointment with the Pain Clinic and have then evaluate the referral. [$50]

3. [2 weeks later] Go to the Pain Clinic and have the Tech ask me if I am in pain [$50]

4. Go back to Kaiser and try to get approval for the injection [2 weeks]

5. Make appointment with Pain clinic for the injection [2 weeks]

6. Finally get the injection to ease my pain.

The entire process took almost six weeks!! All Kaiser would do is say this is "standard" procedure. Shut the car door on your hand and wait six weeks to get the door open and you would know what I went through!!!

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Votes on this review: 5 Helpful / 0 Funny / 13 Agree / 1 Disagree

Hotaru89
03/09/2009

Kaiser Permanente 1

I agree with the 0 stars opinion. Kaiser reminds me of kind of a "healthcare McDonalds." When I go in I feel as if I am just a number and am being herded through the system along with everyone else. I recently requested a specialist (Osteopath) for my problems because my family doctor would only prescribe me medicines and not find out why I was having the health problems I am. I requested to spend some time with the osteopath to get down to the root of my problem and I said specifically I DO NOT WANT MORE DRUGS or different brands of the kinds I already have. I got 5 minutes with the osteopath.. and more drugs. She told me to take two different brands of muscle relaxers every day and all these pain killers. I will not do it. All I ask is quality care with a doctor who will spend a little more time with me to help me determine the causes of my problem, instead of drugs to mask it up. That was too hard for them. I also do not like the fact that their specialists suck. and if I want to see a specialist outside of the Kaiser walls (say someone who will actually help me), Kaiser will not cover it. I can only get help with the Kaiser doctors, and I do not like any of them. Sure, they have a great system, but it is too "fast food like" when it comes to something as important as healthcare!!

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Votes on this review: 1 Helpful / 1 Funny / 10 Agree / 2 Disagree

averagejoe222
01/28/2009

Kaiser Permanente 1

OK. Kaiser should be prosecuted, in my opinion. I have never heard of a positive scenario involving any kaiser branch anywhere. case #1: 10 years ago my grandmother passed away. she was in decent health. No cancers, no previous heart problems. She died in her sleep. kaiser had her on 10 different meds a day. and then refused to pay for an autopsy to determine cause of death. Wasn't covered in her insurance and that seemed fishy to me. excellent way to cover up any wrong doing. So i started doing some research and talking to people about their exp. with Kaiser. Case #2: An acquaintance of mine was being prescribed pain meds for a bad back. He started to worry that he was becoming addicted to the meds so he went to his Kaiser doctor to discuss other options or maybe a treatment program that was theoretically covered by his insurance. Their answer was to change his prescriptions from oxycodon and vicadin to oxyconton. How is this even legal? These are just 2 of the horror stories i have had personal involvement in. PLEASE SHARE YOURS! I am appalled that their are no active checks and balances to protect the patients in this case. I have also heard that kaiser's doctors are not required to become actual doctors but are instead sent through a glorified pharmaceutical program so that they can start handing out prescriptions and generating money for the Beast! what is the price tag for our health kaiser? you should be ashamed of yourselves.... ALL OF YOU! DO THE RIGHT THING YOU COWARDS!

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Votes on this review: 0 Helpful / 0 Funny / 12 Agree / 7 Disagree

mariamd
01/15/2009

Kaiser Permanente 1

We applied for insurance in Sep 2008 but received a letter stating that we need to get a pregnancy test before we are approved. The letter clearly stated the Kaiser Permanente facility to visit and that the test would be at no cost to us. Few months after the test (which was requested by Kaiser and not by us) we received a bill for the test. On informing Kaiser they realized that the bill was sent in error and asked us to ignore the bill. Few weeks later we again received the bill. Even when we filled an official grievance with Kaiser our request was denied. We still have the letter that clearly states that the test would be at no cost to us and yet Kaiser won't stop from harassing us with bill *** we don't owe *** . We left countless message to the representative that processed our grievance with no response.

In short, if you are buying insurance with Kaiser be prepared for harassment.


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Votes on this review: 1 Helpful / 0 Funny / 7 Agree / 1 Disagree

alecks
12/12/2008

Kaiser Permanente 1

i dont even want to give them a star it is by far the worst experience possible. i took my boyfriend to the Baldwin Park Kaiser in California because he was having massive abdominal pain. Mind you, he has been to 3 tours in iraq gotten 3 purple hearts has been shot multiple times, blown up so he definately can handle pain, anyway when he arrived the parking was horrible so i had to drop him off even though he really couldnt walk on his own, when he reached the ER they submitted him and while he was being escorted to his room he collapsed on the floor and began to throw up, the nurse turned around, and just looked at him waiting to see when he was finished, did not offer to help in fact they didnt clean up the throw up. we got there at 930 in the am and he was in severe pain and they ran all test possible, blood, urine, cats scan and they basically told him that there was nothing wrong with him so they were trying to get him discharged, i was outraged andhad i not been there my boyfriend would have left. however i told them that there is no way that this was in his head, and they needed to start giving him ample medicine to help ease his pain. it was not until that night about 12hrs later when the night shift came did the Doctor come and talk to us and i assured her that there was something wrong regardless of what the tests said. she believed he was in pain so sent to re due all tests. finally they realized that the morning shift did not properly do the cat scan, they hadnt done his full torso, so infact he was in pain because his appendix was bad and needed to be removed asap. he was admitted to the surgery department and was arranged to go under the next day. throug out our stay he was in severe pain and 90% of the staff were bothered at the fact that they had to bring pain medication, in fact they told him that its not that its painful but that he has low pain tolerance. they were rude, helpless, and a few times they were confused about what was going on. when it was time for him to be released we were trying to get the doctor order for him to be off work, and being that he is a police officer the doctors assistant promised she would have it ready and gave him 3 weeks due to his duties, when it came down to i there was no note, the nurse was rushing us out saying we would have to ask for it in a week for the follow up, and was bothered and laughed at my boyfriend when we asked to have a wheelchair to take him to my car, i personally thought that it was standard procedure when you under go surgery. so we waited an hour for the wheelchair and finally i was fed up and asked what was up, she said there werent any and she had called for one. that is when i let her know that it was ridiculous that they wouldnt automatically offer one and it shoud be standard procedure, ironically 5 mins later she came into the room with a wheelchair she said she had found by the stairs. even after the surgery my boyfriend was in pain and the pain medication they gave us would last two days after leaving the hospital if given on time, and being that he was in pain we did run out, so when i called to ask for a refill the nurs in recovery told me on the phone that there isno reason for him to be taking so much pain meds that the only reason he should be in that much pain is if he was dying of cancer! and refused to efill it, so i had to argue with her and finally she agreed to talk to the doctor which they agreed to refill it... all in all this sums it up there were more to comment on, but really after all this do i really have to? dont go to kaiser unless you plan on dying or having the worst time getting better.

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Votes on this review: 4 Helpful / 1 Funny / 15 Agree / 2 Disagree

SlipperySlope
12/02/2008

Kaiser Permanente 1

I was with keiser on and off for 5 years. For 2 years I kept going in complaining of heartburn, bloated feeling and pressure in the abdoman. They kept insisting it was heartburn, gas, indigestion and insisted I needed more fiber and OTC Prilocec. Last visit, I told them, I have a terrible pain in my lower abdomen, they diagnosed a cyst and said wait a few months and it should resolve itself. 2 months later in January we switched to HealthNet. Went in, told the doc my symptoms, he ordered a CT Scan which showed a large pelvic mass, a week later I was in surgery and diagnosed with Stage 3 ovarian cancer. 6 months later when the new doc got my medical records he said flat out "you were grossly misdiagnosed" Never ever would I recommend Kaiser to anyone. At least not if I valued their life.

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Votes on this review: 4 Helpful / 0 Funny / 10 Agree / 1 Disagree

lisaRN13
11/24/2008

Kaiser Permanente 5

I've never had any problems being seen by my doctor, nor have my chldren by their pediatrician. EVERYTHING always runs smooth, no long waits, they spend enough quality time with us, and extremely kind.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 7 Disagree

pppreport
11/19/2008

Kaiser Permanente 1

Worst. I been calling to get the name of a Primary care physician for the last 4 days and I never been able to get the information online because the website does not acccept the Medical Record Number I got on mail. I been given the run around from Member support to Website support untill I got tired and hung of the phone. Also their WebSite support person were rude and very unhelpful. They had an attitude of that we don't care....

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Votes on this review: 0 Helpful / 0 Funny / 7 Agree / 2 Disagree

cammie96
10/16/2008

Kaiser Permanente 1

o stars. They are terrible by making you wait over 45 minutes to be seen after your apptmnt time. The doctors always misdiagnose me, it takes me getting seen 5 or more times to get any relief or the rigth diagnosis.It is like pulling teeth to be reffered to a specialist, then you have to wait a month or more to be seen. The coverage is too expensive for the horrible service. urgent care is a joke. emergency room, forget about it you will wait at least three hours for nothing. oh and every time i go to be seen they try to tell me I am depressed lol....I think they try to push pills way to much instead of trying to figure out the underlying conditions first.

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Votes on this review: 1 Helpful / 0 Funny / 10 Agree / 0 Disagree

cheekie47
10/08/2008

Kaiser Permanente 1

Allow me to vent for a moment. I absolutely despise Kaiser!! The doctors have no idea what they are doing!!! I have gone to see the doctors 5 times for a sinus infection and they all tell me the same thing. The nasal sprays don't work!!! I don't know how to get this across their heads!! The antibiotics they prescribe are not strong enough!! I have told them this time and time again. I still have this infection!! One doctor even told me that the headaches I have been getting are tension headaches caused by sitting at a computer all day. What a moron! Anyway, I have been trying to switch insurances for a while now, but no luck. I guess I am going to have to put up with them for just a while longer...

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Votes on this review: 0 Helpful / 0 Funny / 5 Agree / 1 Disagree

charityk
07/24/2008

Kaiser Permanente 1

I am not pleased at all with Kaiser because they gave my 6 month old daughter some vaccines i specifically asked them not to give her. I am also very not pleased with their phone service because my daughter got a blood infection and i waited on hold for almost 2 hours in the middle of the night to get an ok to come into their urgent care.

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 2 Disagree

ANiceCupOfTea
04/11/2008

Kaiser Permanente 5

I have been very impressed with the care I've gotten at Kaiser Permanente. Doctors call me with results, return my calls within a few hours, I'm able to order meds online and have them delivered right to my door, they do not skimp on expensive tests. Kaiser has had its problems, like any other hospital but overall I truly feel that I am getting excellent healthcare by a company that is well run and highly organized. One example: When you have a blood or urine test, they scan your membership card and bar coded labels automatically printout and are pasted on the sample -- no chance of a mistaken identity.

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Votes on this review: 5 Helpful / 0 Funny / 1 Agree / 5 Disagree

Lyndell
03/22/2008

Kaiser Permanente 5

I had Kaiser Permanente insurance (Oregon) years ago and hated it. I re-entered their system a year ago and now am a believer. I have a great doctor, and have tken advantage of the on-line system...i.e. I can email my doctor(s) directly (bypassing staying on-hold and just leaving a message with office personnel, requiring a wait for another call-back) usually receiving a direct response from my doctor within a day, order prescriptions refills, etc. They have made a concerted effort to upgrade their patient services. They are, however, mindful of their pharmaceutical offerings.

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Votes on this review: 4 Helpful / 0 Funny / 3 Agree / 4 Disagree

Kunibert
02/20/2008

Kaiser Permanente 1

Rated NO STAR ___ Kaiser pharmacy will charge $9.50 for ONE 10mg valium - A TOTAL Rip-off.

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Votes on this review: 1 Helpful / 0 Funny / 7 Agree / 3 Disagree

Anjalisharma
11/15/2007

Kaiser Permanente 1

I would NOT receommend Kaiser (Kaiser Northern California i where i went). They have too much attitude.. They make you wait longer and after all that wait, the Doctor doesn't even have patience to listen to you.. They only try to give 5-10 mins to talk to you and if you keep asking questions, may be 15 mins.. and then the doctor stood up after my 15 mins discussion indicating that she wants to leave.. that sucks.. they made me wait 45 mins and she barely spent ~15 mins with me. And they don't care what you are going through and talk so irresponsible.. hate it.. can't wait for Dec 31st when i am switchin my insurance

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Votes on this review: 0 Helpful / 0 Funny / 7 Agree / 2 Disagree

MMoffat
11/08/2007

Kaiser Permanente 1

I visited a Kaiser center today and was extremely displeased with the level of service I received. I explicitly stated from the beginning that I did not wish to be treated for anything other than what I'd come for, but the PA was adamant, disrespectful and aggressive in her demeanor towards my personal beliefs, ordering multiple tests that I feel are personally offensive, invasive and excessive. I expressed my beliefs several times, but in the end, I was ignored in favor of what she chose to believe. I would like to express how emotionally devastating it was to be treated as though my beliefs were unimportant to this person, who seemed intent on selecting what she felt was the proper way to treat someone she assumed had backward beliefs regarding their health care. I am shocked and genuinely offended by my experience with Kaiser. Patients ultimately have control over their own bodies, if this runs contrary to what Kaiser believes, Id like to know now.

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Votes on this review: 0 Helpful / 0 Funny / 6 Agree / 1 Disagree

noktrnlcrechur
11/02/2007

Kaiser Permanente 1

I grew up in the northern VA (DC/MD) area. My experiences have been overall quite similar to all the other 1-starred reviews on this page. 5-8 hours of endless waiting to be seen; being told to "wait it out" for flaring symptoms; being prescribed unhelpful medication; being prescribed medication I was allergic to; in general a waste of time. I have been on this plan for the majority of my lifespan, and for the most part all I can remember are being prescribed tylenol and waiting for 4+ hours in waiting rooms. I believe one can receive very lucky breaks times with Kaiser, as I have a handful of met caring and intelligible doctors, although even they had admitted that they weren't allowed to do as much as they would like to in order to preserve my health. If new to the VA area, I would suggest you to only attend the Burke Kaiser; it is the only one which you may find yourself in the waiting room for less than 2 hours, and the pharmacists actually are on the job and will get your medication 5 minutes after you hand them the prescription (I've never understood why it would take 2 hrs to fill 30 pills at the other city centers.) In addition, Kaiser's supporting staff are either idiots who can't even complete simple addition/subtraction computations or illegal immigrants who can't speak English and won't check you in unless you speak their low-class "Mexican" Spanish. Calling Kaiser may direct you to a "nurse" although her job is to lifelessly spew out the simplest diagnosis of which can be treated with either OTC meds or 'waiting it out.' go ahead, tell them you have a fever, hives, blood in your urine, body cramps...they'll tell you it's the flu, go grab a bottle of nyquil and sleep!

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Votes on this review: 1 Helpful / 0 Funny / 6 Agree / 2 Disagree

suspiria
09/13/2007

Kaiser Permanente 1

good to have in an emergency, but overall nothing to brag about.

i've been a member at kaiser for roughly half my life span, initially in the s.f. bay area and now here in portland, oregon. during that time, i've only had one doctor who impressed me (a gynecologist) and she eventually was promoted upwards into a position where she didn't see patients anymore.

when i was 16, i mentioned during an exam that there was a lump in my armpit area which sometimes felt a bit swollen and painful. because it was literally the size of a pea and the doctor couldn't really locate it herself, she said that it was due to the monthly cycle and probably nothing to worry about. early this year, i had a routine physical and told the doctor that this same lump had grown, now to the size of a walnut. he felt it and said "well, if it concerns you then you should mention it to your gynecologist when you see her." he was, in essence, totally disinterested in helping me with any stated problems, gave the order to do blood work and when the results came back wrote on them "your levels (? which ones?) look a little low, should check again in 6 mos". that was the last time i've heard from him, and as apathetic as he was, good riddance!

the gynecologist was also lackluster and seemed disinterested. when i said that i wanted to be tested for -everything- as it had been over five years since the last time i'd had such exams, i really had to convince her that i needed them, and there was no way to get her to give me a referral to a dermatologist for my numerous small concerns. she simply said "well, they'll just give you what is already out on the market: soaps & ointments." she put in the request that i be referred to a surgeon regarding the lump, and that was the last i heard from her as well. from now on, it's Planned Parenthood all the way! at least, everyone i've ever seen at PP seemed interested in my well-being.

thankfully the surgeon was very on top of things, and the removal was all handled smoothly. make that two doctors who actually seemed to know their job, and not act like they were simply trying to convince you that you didn't need treatment in order to save Kaiser money.

ohyess, as a young adult i developed a rash on either side of my face. after going to the urgent care clinic, the doctor there claimed that i had impetigo and prescribed some ointment. six weeks, and three visits later with a different diagnosis (albeit the same doctor, which says something about her abilities) she finally referred me to a dermatologist, except that it would take 3 months of waiting to get an appointment. i did go in to see him, but by that time the rash had disappeared (my self-diagnosis: excema). the dermo makes an unfunny quip about "well, the first thing we try to cure you is to make you wait it out!"

not to mention that i was lectured once by a check-in nurse regarding my stated birth control method. i was, at that time, in a committed relationship and the method i was using worked for me, but she almost went out of her way to make me feel that i was doing something totally wrong, unsafe, etc. it gave me the impression that she was lecturing me more out of some sense of misguided morality than concern about my health.

i'd love to say that i would go elsehwere if this plan wasn't being paid for by the employer, but truthfully i've had a few experiences with other types of plans and they were even worse than Kaiser, if that is at all possible.

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Votes on this review: 1 Helpful / 0 Funny / 6 Agree / 0 Disagree

violeta33
07/19/2007

Kaiser Permanente 5

Wow! I just read a lot of people complaining about Kaiser, when I have only had amazing experiences. We live in Colorado, near Boulder. I recently had a baby and the prenatal care was free and very thorough. Birth was a great experience, at a great hospital, with great nurses and an amazing kaiser doctor. Three days after I went home with the baby, a lactation consultant from Kaiser came to do a home visit. She rapidly figured out my breastfeeding problems and did a checkup of me and the baby. The pediatrician is great, the nurses always available, I can contact all our doctors by email and they answer right away.
Last night my baby was vomiting. I didn't know what to do, I figure it was going to be a long night. I called the doctor around 8:00 pm to ask for advice. They called me back around 8:30 from the Children's Hospital in Denver. A nurse from the hospital asked me some questions. She had my son's file on her computer and could see all his information right away. She gave me some great advice and wrote a note to my pediatrician about our conversation.
A week ago I was feeling some ovary pain for a few days. I went to my doctor and in less than an hour, I got urine and blood work done, results back and was able to be diagnosed by my doctor. For all of this, I only had to pay my copay.
I'm from Spain, a country with universal health care. I've lived in the US for 8 years and Kaiser is my third health insurance. The other two were absolutely horrible. Doctors weren't doing thorough exams because they didn't want me to have to pay "unnnecessary" money. The birth of my first daughter costed me over $3,000 when I had a natural birth, with no anesthesia.
With Kaiser I feel I'm being taken care of. Everybody seems very professional and they don't try to save money or resources. They send reminders about vaccinations, cholesterol tests and other check ups. I have internet access to my medical records, lab work results, etc. I feel like finally someone is really taken care of me and my family. It feels more like the health care system back in my country.
I go to Kaiser Permanente in Denver/Boulder area. My primary doctors are in the Westminster Office. I definitely recommend Kaiser if you live in this area.

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Votes on this review: 5 Helpful / 0 Funny / 3 Agree / 3 Disagree

UmSafiyah
07/09/2007

Kaiser Permanente 5

I had my baby at Kaiser (Redwood City) about 4 months ago and I had a great experience. I picked Redwood City and switched over to them from my other Kaiser area because they were the same distance from my house but they have a midwifery program. Not to say that I am totally anti-painkillers, cuz I am not, but I wanted to at least TRY to go natural and get encouragement from nurses and midwives in that way. They were great. They encouraged me to deal with the pain during my 40 hours of labor (half of which i spent in the hospital) by taking hot showers, by rolling around on the yoga ball (that big exercize ball you can sit on.. a must have during labor), and when I was at the point of exhaustion and almost collapsing, they encouraged me to lay down and take some medicine so I would have enough energy to push when the time came. They helped me make the best decisions for myself, and gave me great care before and after the baby was born. I want to commend the midwives and the nurses.. the doctor wasn't that big of a part of the whole thing to be honest. Anyway I recommend this hospital for any mothers-to-be out there.

After having the baby, they encouraged me and helped me breastfeed. They sent lactation consultants that were amazing and had worthwhile tips for me both days I was in the hospital after birth.

Overall I had a comfortable experience and the nurses were very caring and helpful.

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Votes on this review: 3 Helpful / 0 Funny / 1 Agree / 3 Disagree

TraciM
05/15/2007

Kaiser Permanente 4

We've been using KP for 10 years. We've had babies, my husband had skin cancer and a severe allergic reaction, our son had a lazy eye and speech problems and all the other things that happen medically in a family. We've always had quick phone responses from atleast a nurse who works with our Dr. They are attentive and helpful. We can talk to a Children's Hospital Nurse in the middle of the night by phone if we need to. We get in quickly to the Dr. or ER when needed and any urgent need is handled quickly and thoroughly. The only thing not covered was speech therapy for my son, but his evaluation was covered. We've been very satisfied so far & have been able to see the same doctors for regular visits the entire time we've been with KP. The doctors vary in communication skills, and there are some I like more than others, but overall, they are all well educated and have taken good care of us. We live in Colorado, I'm not sure where all these people with such bad experiences live, but maybe the problems they are bringing up are regional.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 3 Disagree

eyeofthendl
04/26/2007

Kaiser Permanente 1

The most horrible health system, hospital, and from what I've heard EMPLOYER ever. I'm suprised they're allowed to do business as they do without eyebrows being raised for PUBLIC HEALTH issues. I had to sit in an emergency waiting room for four hours as my wrist was twisted in totally to the left with blood streaming out of it. They did not offer me a towel or a band-aid...and i'm suprised a hospital WOULD EVER let a patient openly bleed in a public area. And there were only 3 other people in the waiting room the entire time! I'm suprised they don't lose more money in their lawsuits than they earn for malpractice and neligegence.

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