Forever 21

Forever 21 was founded in 1984 in Los Angeles and now boasts about 150 retail locations.
Added on 11/01/2004
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141 Reviews

poolguy3511
07/28/2011

Forever 21 5

Affordable, cute clothes but I could never go into this store to buy anything. It is always a MESS and there is WAYYYY too much stuff in there. I get a sensory overload and just end up leaving because they have way too much merchandise.


http://www.abovegroundpools4less.com/

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alexoxoxo
07/21/2011

Forever 21 2

I live in T.O and go to the one at Vaughan Mills. Many times I have seen something i like and wanted to know if there were anymore. I was always shut down with a swift *no*. The employess there are all college or uni kids who couldnt care less about the customers. Its not just at that location. Basically at every forever 21 the employess are rude. itss mostly the girls though. I seriously think theyll just hire anyone with looks. Even the people at hollister are ten times nicer.The cashiers dont give two shits about you. They take your things scan them and shive the bag at you while they talk to their co workers. Its even worse in the change rooms...I waited in line while they talked to each other...I would file reports on all the emloyees there. I dont understand how these idiots get jobs

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anitamarie
07/18/2011

Forever 21 1

HAD THE WORST CUSTOMER SERVICE EXPERIENCE TODAY !!!! ! I ordered 20+ items online and they arrived today. I found 2 that had poor stitching on it- also found a white shirt that has a boot mark in dirt on it....and another shirt with numerous HOLES in it- almost like cigarette holes- about that size in various places on this shirt- there was no bag and no tag attached to it- and it looked like it was a return that they just threw in my box as new. I called the customer service number and this man that I talked to told me that he had to file a damage claim with UPS!!!! Really- ?? He proceeded to tell me that the items would never leave their factory in that shape- so it was UPS's fault... I told him that the box was delivered in MINT condition and taped well; that these items were the middle of numerous other items that I had ordered, and there was no way that the UPS man damaged these items.... ......even the shirt with the holes….. he told me that if it didn’t have a tag then it wasn’t sent….really?? it was on my invoice and in my box….. he said that I had to wait 5-7 days for the UPS damage claim to be processed and see if UPS will pay for the damages- I asked since when does the UPS drivers do the stitching on the clothing- he told me that I can return them paying my own shipping and then the shipping again to get another pair on those 2 items !!!!! My 2 damaged items that were packed in the middle of my order are in the middle of a claims dispute- and he said that if UPS pays for them - then they will refund my money- otherwise- they will not refund my cash..... so I have 4 items that can not be worn. If I really want the items that I paid for- I have to reorder- repay and pay for shipping again !!!! All to get the merchandise that I ordered in the first place. THIS IS VERY POOR CUSTOMER SERVICE!!!

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never21
07/05/2011

Forever 21 1

I am a Manager at a Forever21 "Big Box" store, not to be confused with an XXI Store, or a Vision Store. I have worked for many kinds of fashion retail companies before, from Rodeo Dr. to outlet malls. NEVER in my life have I worked for such an unprofessional company!

My saving grace every day is my Sales Associates and Zone Leads, they are AMAZING! They truely are the only reason why I stay with the company, because upper management and the Visual team at my store are a bunch of asses! The Visual team seems to be at war with the rest of the store they are pompus and on'y care about themselves. They give you an hour to try and close the store with multiple huge rooms with various clothing concepts in each room. there are racka and racks of go-backs that need to be put away and the store has to be recovered. They cut payroll which means less hours, which means less time to do the job and less people to do the job with. The sales associates work very hard and are not appreciated like they should be.

And they are the ones who turn over the managers, all the associates know that they have the power to keep or get rid of the managers because they choose either to perform or to not perform at closing. If they like you and you treat them right they will pull through for you, if you don't treat them with kindness and give them hours they sill just milk the hours you do give them and let you fall on your face.

This is by far the worst retail company to work for they DON'T CARE ABOUT ANYONE BUT THEMSELVES! This company goes through so many managers and sales associates every QTR it is a joke!

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Votes on this review: 1 Helpful / 0 Funny / 4 Agree / 1 Disagree

ihatef21
05/25/2011

Forever 21 1

In Feb 2011 I had an unknown charge of $34 something dollars on my Amex card. I never make purchases under $50 but I shop very regularly at Forever 21's website so I checked my account at Forever21 to confirm and the charge was not there. So I took this matter to both my cc company as well as Forever 21. Amex issued a refund immediately and I was told that they were trying to reach Forever 21 but had no response and that they had dropped the matter. So my issue was resolved but my account at Forever 21 was suddenly blocked and so was my shipping address. After MANY grueling LONG phonecalls and HANG UPS by Forever 21's representatives I was finally told that a block was issued on my account with the reason being that a chargeback was filed against me. When I asked the representatives to check if the charge was even in their systems, I was told no. SO clearly it was a technical mistake on either Forever 21's part or Amex. I was then told to wait and that the misunderstanding would be cleared up but after a few weeks my situation was forgotten.

I have been trying to clear this up again yesterday (May 2011) but now I am being told the SAME THING. That a chargeback was filed against me for an imaginary order that does not even exist. Until today they decided to change the story out of nowhere and claim that the charge DID exist so I asked for the order information in case it was fraud. They proceeded to send me information on $100+ orders that I DID place and NEVER placed complaints about. So again I had to clarify that I was referring to the $34 charge even though I state it in almost EVERY SINGLE email. Makes me wonder if they even ACTUALLY read what I type. SO now FINALLY I think we are on the same page and they understand the $34 charge does not exist but you would think now they can unblock my account? NO, I get this as my reply:

Hello,

Thank you for your email response. All information in the emails being sent to us is understood and clear. As stated we will not unblock the account or the address.


I have been a loyal consistent shopper at Forever 21 online and in the stores for years. This is how Forever 21 treats loyal shoppers? With very rude and poor customer service. If AMEX did not refund my charge I would have been stuck with paying that $34 since Forever21's definition of customer service is just to immediately BLOCK you and ignore your problem. So now I am blocked from buying anything at Forever 21's website AND I still have NO idea how I was even charged with that mysterious $34.

BTW, I started a blog: http://ihatef21.blogspot.com/

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josh123
05/11/2011

Forever 21 5

Ok lets talk about the worse place I ever worked for, Forever XX1 I was happy when i got my orientation because it seem like the best place to work when your a teen or ever go to college worse mistake i made i should of apply somewhere else
the managers are the worse they do not give you the respect you need it feels like high school all over again all the drama that store has and then the owner is the worse he owns sweat shops in cali yeah the cloths its really cheap thats because its only good for 3 washes after that its done
the return policy its dumb you only have 21days to exchange it not even a refund for the cheap sweater you bought wow
i think people should stop buying things from that store period.

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Kmulkey2
04/26/2011

Forever 21 4

DO NOT DO THE EXPRESS SHIPPING WITH FOREVER21 ONLINE. YOU PAY $25 AND YOU DO NOT GET IT WITHIN 2-5 BUSINESS DAYS. IF YOU'RE NOT IN DIER NEED OF WHATEVER IT IS YOU ORDERED JUST DO THE BASIC SHIPPING OR FREE SHIPPING DEPENDING ON HOW MUCH YOU BOUGHT. EXPRESS SHIPPING IS NOT WORTH IT!!!!!! OTHER THAN THAT I LOVE THEIR CLOTHES

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flutepearl
04/23/2011

Forever 21 5

This is, personally, one of the best clothing stores in America. They have fabulous clothing for fabulous prices. Yes, their jewelry is rather cheap quality but it's very cute! Their other accessories and shoes are really cute. I have never had a problem with the sales associates or a return - I have never had to return anything because I'm so happy with the products I have bought.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 2 Disagree

watermelonpops icle
04/10/2011

Forever 21 5

Super cute things, and it's super cheap! Love it:D

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melb44
04/08/2011

Forever 21 4

Forever 21 opened a retail store here a few months before Christmas 2010. My daughter was hired part time. The store is beautiful. I can't comment on the clothes due to me being over forty and do not personally shop there. However I can comment on the working conditions. The store has a high turnover rate and it hasn't been opened for a full year. You are responsible for securing your own personal belongings basically in a break room/storage room where the lockers do not lock. If another employee steals from you, that's just too bad. The managers do not know how to allocate job duties, work hours, or schedules. I could understand during the holiday season that the employees will work late. But how do they justify keeping workers there 4 to 5 hours after the mall has closed at 9 pm. They are the only store that still has employees there after 11pm. The lights in the parking areas are turned off around 12 am .. so you basically walk to your car in the dark. no escorts, just you and the other employees. And if you don't have a vehicle make sure someone is there to pick you up.. the manager on duty will not WAIT with you. High school or college students who do work there please make sure that you dont have an 8 am class it's not fun surviving on 4 hours of sleep! My daughter was so excited about working there but now she said that employee morale is so low, some do not show up for work or just quit without warning. The daytime employees do basically no work leaving it to the night time workers who are made up of students with one or two jobs. she was trying to establish a good work history but not there. she is looking for another job... good luck

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 0 Disagree

hellohi
03/15/2011

Forever 21 1

I have been working at Forever 21 for 7 months now. The reason there is such bad customer sevice is because the managers are BAD. Like stated in other comments, they don't really care about the customer (or the employees we are just tools in helping them make money). The managers are fake to the customer's face and are not helpful when an employee has a question about a finding an item and whatnot. Basically, all they care about it making money and the cost of their workers.

The break room and working conditions are aweful as well. There are about 12 of us sitting in the back up to our necks in boxes. If there was an earthquake, we would literally all be crushed by the stuff thats stacked high on the walls. Getting hours depends on how much the managers like you. If you plan on working part-time find a different job, they will fire you or cut your hours after a few months.

The managers are like children, sitting in the back room and gossiping about the employees, then walk around the store making sure the rest of us are not slacking. I've never seen such money hungry people in my life. It's disgusting and I'm planning in quitting. The employees are only there to meet the targets that corperate makes. If the store doesn't make enough money we all suffer and the manager cuts our hours. Worst working conditions i have ever faced. Worst store. Rotten, slefish people.

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Votes on this review: 3 Helpful / 0 Funny / 15 Agree / 0 Disagree

nicoshu
03/08/2011

Forever 21 1

I've worked at Forever 21 for the past six months and this is what I've noticed. Yes, the associates can be nasty and I understand how that could be frustrating to you.

HOWEVER, like 80% of the customers are horrible disgusting people who throw clothes everywhere, leave drinks, and EVEN PEE ON THE CLOTHES IN THE DRESSING ROOM. (yeah i've seen it all.) THIS IS WHY THE ASSOCIATES ARE NASTY. How would you like to stay there till 4 in the morning and clean up the mess the store becomes after the animalistic weekend customers get done with it? I didn't think so.
I just LOVE how customers try and blame us and the managers for the mess. First of all, The sections in the XXI store are huge. They give those sections to ONE OR TWO associates. It is a lot to keep up with, and usually gets messy so much faster than we can clean it. IT IS OUR JOB TO KEEP THE STORE CLEAN. So instead of blaming us, focus your anger on the customers that don't give a crap and throw everything they don't want on the tables, floor, ect. (I'VE SEEN IT ALL, and I see you doing it) Those customers have no respect. THINK ABOUT IT. The sales associates at GUCCI can get nasty, but you would NEVER throw their clothes and bags on the ground would you? To those people: Why even go shopping if you have no respect for the merchandise?

I can agree with you about the managers. They are horrible, unprofessional, and extremely oblivious.

It's a shame because the Clothes are very cute and the prices are reasonable. There's nothing wrong with the store itself, just the people who run it and a lot of the people that shop there.

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Votes on this review: 0 Helpful / 0 Funny / 10 Agree / 4 Disagree

scperry8
03/07/2011

Forever 21 1

I never thought I'd complain about a store with such a nice product for such a low price. Honestly, the product s great. But I always forget how important good customer service is until I walk into a Forever 21 and get a negligent, nasty reminder. All of the associates, (literally, all, in ever georgia location I've visited) are completely oblivious that you may actually be shopping for something until you yell "HEY EXCUSE ME, I'D LIKE A FITTING ROOM" loud enough to interrupt their personal conversations. Even that is tolerable, as I kept going back, but not after today. Today I found a cute white and navy dress I wanted to buy. Waited in line for nearly 20 minutes because apparently the girls at the register knew the customers who were ahead of me, with no apologies from the staff once it was my turn, but that's par for the course for XXI. However when I got to the counter something unheard of happened. The associate scanned my item and looked down at the pos screen, pulled the dress out of my hands and said, "Oh I'm sorry I can't sell this to you." I was befuddled wondering if my card had been rejected, but realized she hadn't even swiped it. I asked "Why?" She said "the computer won't let me, it's the last one, I have to give it back to the company, sorry." So there I stand empty handed waiting to give my business to this company who apparently cannot order another shipment of dresses when a customer needs one???? Granted, it's not the associate's fault if her computer would not let her scan me. But to do NOTHING customer service wise? Not do an item check of local Forever 21's to see if they can order me one, not to go online and locate the dress and ship it to me, maybe even for no shipping charge? A raincheck? I mean the options available in today's retail are limitless. She didn't even ask if there was anything else I might like, she let me walk melancholily right out of the store. Clearly, XXI does not want my business, so try as I may, I will be refusing their product in the future.

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Votes on this review: 4 Helpful / 0 Funny / 2 Agree / 5 Disagree

bobbyjoe101
02/19/2011

Forever 21 3

Personally I think Forever 21 is a very well priced, nice store. The clothing and accessories are all very trendy and well made. The prices are definitely amazing. However, their nail polishes give off a terrible odor and don't look that nice on the nails. Also, they have a rule of not allowing people to try on the bras. Can someone please tell me how you know if your going to like something if you don't get to try it on? I did notice that on the bottom part of the Forever 21 shopping bags it has a piece of something from the bible. I understand if people have strong religious beliefs, however I feel that it is very unnecessary for that. Besides my few complaints of the store, I do really like it and think it is good for many of their garments.

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mia21
02/19/2011

Forever 21 3

I no longer live near a Forever 21 store. When I lived in Oceanside, CA I went to the Westfield Shopping center in Carlsbad. The store was incredibly disorganized, and you really had to pick through the clothes to find what you were looking for; but they had massive quantities of clothes in the store. And the store there might be better organized now. I live on the east coast now and order online. Yes, the customer service isn't great, but anytime I have a problem I just hang up and call back until I get someone else on the phone that can better handle my queries. And I think that if you're nice-they will be nice. The customer service people are still people, and they're not the ones that make the rules. The warehouse Forever 21 ships from is 3 1/2 miles long. Yes, it takes a ridiculously long time for them to process orders, pack them, and get them shipped out, but when they are finally shipped out it doesn't take any longer than any other store. But be prepared to wait a LONG time for your order to process (in my expierience anyway). I generally give them a call every few days to make sure they haven't forgotten my order. Customer service number is: 1888-494-3837. Also, they don't operate on the weekends in terms of getting orders together or shipping, so don't assume Sat.-Sun. are business days, because they're not. Some of the clothes are flimsier, and you will find items in the store that are damaged or defective. When you're paying $6 for a shirt you shouldn't expect much. I think that their t-shirts and basic tops are well worth the buy, and possibly some of their sturdier material items. I don't purchase anything too complicated there i.e. beaded, or embellished, because I don't trust the quality in that respect. But generally all my clothes from Forever 21 have lasted just as long as my clothes from other stores. (For the majority I shop at Hollister, VS Pink, Target, Forever 21, and Old Navy) and while I do think some other stores have better quality, at least if you're getting a cheap shirt you don't have to worry about ruining it, and if you do, it's not as big of a deal than if you'd payed $40 for it or something... Anytime I've ordered online I've eventually gotten my order and have never had to try to return an item or not received an item... As a responsible consumer you should know the store's return policy, refund policy, and blame headquarters management and not customer service employees. Also keep in mind that while I do like Forever 21, the BBB has rated them an F.

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Votes on this review: 2 Helpful / 1 Funny / 3 Agree / 0 Disagree

w017
01/18/2011

Forever 21 2

as a customer you have to be in the mood to search for a good piece of clothing in this store. the prices are low which is a plus but the quality is awful. make sure you double check the entire garment for rips or missing embellishments. i also had the misfortune of working at forever 21 for about a year. the managers were awful, always talking about everyone behind their backs and complaining. they would rather sit around and tell the associates how awful the store was than actually help out when things were getting backed up. our store manager sucked at her job and she was the worst with favoritism. but since i quit working there she was fired. apparently she stole $150,000 from a previous employer.. i guess forever 21 doesnt do very good background checks.

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Votes on this review: 1 Helpful / 3 Funny / 9 Agree / 1 Disagree

fultonrebecca
01/15/2011

Forever 21 1

I visited the store in Fair Oaks Mall and was disgusted to see that the female mannequins in the window were posed with aprons, brooms, and mops. I found this to be completely offensive and sexist. There was no explanation for the props considering they were just there to advertise a sale. I cannot believe that this company would support such an outrageously sexist act such as this and I can guarantee you that I am contacting women's rights groups in the area to let them know that this is happening. Needless to say that I will not be shopping at this store any more and giving such an offensive company my money.

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Votes on this review: 1 Helpful / 6 Funny / 3 Agree / 14 Disagree

lynnielynn
01/03/2011

Forever 21 1

Now i have been a long time customer with forever21. never shop online with them. i have always go the the store and spend $200-$500 a month with forever21. well i place an order on black friday online, since i was a work. i spend 852.96 on clothers for me and my little sisters for christmas. I received 15 out of 36 itms i order. okay so i thought to myself maybe the rest of my items will arrive later, that is a larger order right. Okay i let about 2wks pass. the holidays were here. I finally call around the 15 of Decemeber. The first customer services rep was really cool. He ask if the box was damaged. I told him it had a little damage maybe from some one that may drop the box. Than he ask what color was the tape. I told him the box had some yellow tape with forever21 all over it and some brown tape. He than told me that he will have to do a claim and it can take up to 8 business days. If my items was found that ups will ship out to me asap. If not found than forever21 will resend me my items. I was find with that. So here it is Now 1-3-2011 a month and a half later from when i placed this order. i decided to call. The first rep i got was very rude and didnt care about my feelings. told me i will receive a credit back to my credit card. I told rep that that is not what i was told at first. I ask the rep if items were out of stock. the rep told me some of them were. okay thats find i will take the credit for the items that are no longer in stock but still will like the items that are in stock. the rep tells me she have to give me a credit for all items that are missing and i can place a new order. I ask will i get credit back for shipping and will shipping be free for me since i never received some of my items. She told me no than said you have a good day and hung up. I wasnt finishing with her. So i call back, i was on hold for bout 30 mins before a customer services rep answer my call. I ask to speak with a manager or a supervisor. That rep put me on hold for about 25mins. She finally comes back to tell me that there are no managers or supervisor on duty. and said thanks for shopping with us and hung up. Now im piss, i call back to find out that online customer services is close for the day. okay find. i call my local store (In Quail Springs Mall) to get corp #. The store associate tells me cant give out that number. I ask to speak to the manager on duty. I advised the store associate that this matter have to do with online services. The store associate hangs up too. So i have my co-worker call the store (maybe its me with an attitude and not them). The the manager gives my co-worker a disconnect # for corp. So since no one seem to can help me right now. Best believe when i get a hold to corp they will not see a happy customer with me.

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Votes on this review: 2 Helpful / 1 Funny / 3 Agree / 0 Disagree

Amortentia
12/20/2010

Forever 21 4

Shopping at forever 21 in India, I picked up a cute cocktail ring. With the security tag around the ring, I could not really check for the size and picked a ring size I usually wear. however, with the tag removed, it just didn't fit me! It was way too loose. So, I went back to the store and asked the sales girl on the floor if I could exchange it. After a few minutes of waiting when she checked with superiors, she helped me find out the same ring in my size (actually looked for it!) 15 minutes later, I walked out with an exchanged ring after many thank you's, sorry's and please's. Not only that, I absolutely fell in love with a pair of lacy tights on display on the mannequin. The same sales girl checked for it in the store. it was not available in my size. But I still got it as they took it off the mannequin! Awesome customer care. Though after reading all these reviews I guess it is more India effect than store policy. I had a wonderful experience and though I did not much like the styles or fits of clothes I would certainly go back to it to pick up fun inexpensive accessories.

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owlmania1990
11/30/2010

Forever 21 3

I love this store. However, I must say that a lot of their clothes are cheaply made. So is Wet Seals, Rue 21's....you know the smaller stores of the mall. So here is the thing to all of you "store haters" The ones who cuss about the businesses and everyone who works at them. THEY ARE CHEAP STORES!!!! You get what you pay for. If you want long lasting clothes you must shop at Macy's, JC Penny's, Sears, or even Kholes. Although the prices may be a little bit more expensive, their merchandise generally holds up longer. Now, for the return policies of these cheap little "boutiques"; Final sale on clearance.....exchange or in store credit only.....those policies are quickly catching on in many other places of business. You know one of the reasons why? People would buy something for a party; They would wear it; they would return it. Those businesses are on a scale of things too small to be losing money like that. Another reason for those "stupid" policies is that people would steal the merchandise and return it for money. Those are the two main reasons why the return policies require a receipt and for the most part refuses to hand back money. So, do not be mad and rude to the employees....they're just doing their job. Be mad at the disrespectful shoppers who ruined things for the whole. I fully understand what it is like to have something rip or break the first time you wear it, believe me. But I am never rude about things like that. I knew what I was buying was cheap....it was only a matter of time before it broke. And for you people who buy something and get angry because you cannot get your money back after having buyer's remorse....grow up and get some responsibility. Be more aware of what you are doing. So, overall I love this store....Wet Seal is even OK. They are, however, very cheap. They have cheap clothes for cheap money. They also only do exchanges. As far as I know clearance and jewelry are usually final sale. So, next time you go shopping, keep those facts in mind. DO NOT BUY STUFF JUST TO RETURN IT!!!! Carefully pick what you buy....and always, ALWAYS pay attention to the return policy. If you do not agree with it....don't buy. Oh, and yes, employees may be rude at this store....but they are rude at all stores. There are rude waitresses and waiters....rude people also work at gas stations. Maybe you were even rude to someone you were servicing before?? It doesn't make the whole company full of sluts or rude people does it? Do you make up your whole business? no. Shopping is supposed to relieve your stress lol. So just shop smart so it will actually be fun :-)

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Votes on this review: 4 Helpful / 5 Funny / 13 Agree / 0 Disagree

PeachesA
10/30/2010

Forever 21 3

Forever 21 offers clothes that otherwise are hard to find - they're adorable! But they are CHEAP - and it goes both ways. So "you pay for what you get". I was looking for Jeffrey-Campbell-esque wedges, and I found some at H&M for $45, and I was SO HAPPY when I found some peep-toes ones at Forever21. But I'm stocked up to the neck with super glue now.



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csr6292
10/22/2010

Forever 21 3

I haven't had a problem with forever 21 yet. I like their clothes and they're cheap, but like most people said... You pay for what you get. The clothes are adorable but because they're so cheap they don't last long. It's much better than paying twice the price for the exact same shirt somewhere else that you'll only wear a few times though.

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justmekthxbye
10/22/2010

Forever 21 1

I have purchased from them numerous times online since I work a lot and do not have much time to shop. I must say, as a long time customer, who has spent a lot of money on their products, I was shocked at how they handled, or should I say, DID NOT handle the problem that happened with my most recent order. I am missing 11, yes, 11 of the 22 items I ordered, but was still charged the full amount of my original order. The box arrived with a ridiculous amount of clear tape, and was visibly in bad shape, as if someone forced it opened, but it actually wasn't. I took pictures of the box before I opened it, just in case. It was clear at first glance, stuff was missing. I called UPS, and they said I had to call Forever 21. I did, and was first told their boxes have "yellow" tape with their logo on it, not clear. I told him the clear tape DID have their logo on it. He said they have to investigate with UPS, and file a claim, and someone from UPS would have to investigate the box. Are you serious??? Not only do I work a flexible schedule and it will be hard for me go be home when they send someone go look at the box, but I have already opened the box!!! What logic is that? The box will be with me for 8 days before someone can come. How are they supposed to determine the damage received "before" I got the box? He then said depending on the outcome of the investigation, I might get a refund. I wanted the clothes!!! They won't take responsibility, and blamed it on UPS. But they're the ones who use them in the first place. J just want this to be resolved. Their customer service is the worst. Will never buy from them again.

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Votes on this review: 3 Helpful / 1 Funny / 8 Agree / 0 Disagree

fashionista911
10/12/2010

Forever 21 4

ok, so, I've been shopping at forever 21 for about 8 years and I have never had a problem!! :-) yes, there are some clothes that have missing tags or slightly defected, but when millions of girls try these clothes on its expected for a tag or two to fall off!! about the mess, its messy because all of you make it a mess, you pick it up, then decide you dont want it so you just put it anywhere, and when there are 6 people running a huge huge busy store you cant expect them to just come sweeping right behind you and pick it up!! if you decide that you dont want it, give it to an employee and they can put it away, and as for the bad customer service, i've never had a problem worth complaining about, personally, I go to a retail store to purchase something, not make new friends. I dont like overly pushy sales people, if I need hellp I'll ask for it. And people say the clothes dont last, if you would take care of them like they are supposed to be taken care of they would last longer. I have a cold weather vest that I got on clearance for$10 two or three yrs ago and its still in good condition, and I got one of my fav necklaces from there and I wore it at least once or twice a week for 6 months before it broke (and the only reason is cause i accidentally cought it on something) a store like forever 21, the clothes go out of fashion just as fast as they go in, so why pay $200 for a top and then not be able to wear it a couple months afterward. if you are a high fashion kind of girl on a budget like me, forever 21 and h&m are two of your go to stores!! :-)

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Votes on this review: 1 Helpful / 0 Funny / 5 Agree / 2 Disagree

shockblackouts
10/08/2010

Forever 21 1

If I could give it zero stars I would.

The sales people are extremely rude and the stores always look like they've been trashed, I hate going there but I stupidly placed an order one day. Why? Because it's cheap. I got what I paid for SO I tried to return the items but after arguing with sales people, I was given a gift card instead.
Fine, I thought, I'll try and just buy basic items and make the best of it. I place an order, they take forever to ship it and then when the package is supposed to arrive it is intercepted, why? Who knows, no one would give me a straight answer. I wait and when I finally think I'm going to get the package its held again by "exception" what ever that means. When I finally get the package 14 out of the 24 items are missing and instead I got 3 of the same dress that I did NOT order. I immediately call UPS who tells me I need to call Forever 21, I file a claim with them regardless just to cover my bases. I call Forever 21 and the very rude customer service person eventually takes down the numbers for the missing items after making me wait for her to print out my invoice(maybe make some coffee, take another call, do her nails, etc...). She tells me that in 10 days at the latest I will have some response. I don't trust her so I fill out the form online. I get an email saying in 8-10 days I will get a refund.

This never happens. I never get a response.

I hate Forever 21 and will never shop their in any form ever again.

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Votes on this review: 2 Helpful / 1 Funny / 6 Agree / 3 Disagree

ChicMystique12 8
09/30/2010

Forever 21 1

This is gonna be long, I just know it...

First off, I am so sorry about the horrible customer service at Forever 21 but it's the management that's the reason why associates may be a bit rude.
I worked in the store at the Ontario Mills Mall in Ontario, CA. I only worked there because I really needed the money and they were the first to hire me. Management is totally unprofessional. I swear a couple of them were on drugs and/or alcoholics and/or did time in prison. There was only one co-manager that I liked but the rest can kiss it. One small mistake and they act like you smacked their mother or something. Very unfriendly co-mangers and the regional MANager was the worst. She would complain about everything and I was sick of looking at her mustache.

We were always stressed out and were told we are constantly hanging on by a thread...then tell us to smile and be upbeat. I remember coming home feeling so stressed out, i honestly thought I was going to have a heart attack or an anxiety attack several times. Harassment and working until 3AM, getting home at 330AM just to get a couple hours of sleep and then open at 8am can do a number on your well-being.

They always find ways to make you feel worthless, even though you could be doing everything right. You could just finish helping out a customer 2 seconds ago and begin to straighten things up but management never sees it! They want to know why you aren't making yourself useful. I have broken out in tears a couple times while on the store floor and an associate saw me and told me she had once done the same thing before. But you have to clean yourself up and be phony to the next customer that walks in.

Several customers were actually pretty annoyed by the fake and overly-friendly associates. I've been told several times BY CUSTOMERS that we were doing too much and they would like to shop in peace but the crackheads that they have for a management team don't see it that way. PEOPLE DO NOT LIKE BEING FOLLOWED AROUND AND BEING ASKED EVERY 10 SECONDS IF THEY CAN BE HELPED BY THE SAME ASSOCIATE! Many don't want you be be their personal shopping assistant if they don't ask you to be. You just annoy them and they leave because they feel uncomfortable. Nobody likes used car-salesmen techniques!


Seasonal period was the worst. The permanent employees were always making new hires/ seasonals feel like everything they were doing was wrong and would belittle them in front of customers. They want you to smile when they always have a scowl. One permanent was a total phony because I saw her smile at a customer, roll her eyes and continue dressing the mannequins. Oh, and don't even THINK of touching or even LOOKING at her displays, she will let loose on you...and of course behind your back to her friends and then they start looking at you funny.

As I said before, we were constantly being told we were hanging on by a thread so they made up this horrible way of finding out who was "good enough" by making us tell every customer your name so they can mention it at the register but many of the cashiers NEVER asked for the associate that helped them so that associate lost hours or their job completely for no reason. I actually told one of the managers about it but nothing was done. I had missed out on so many "sales" because either my name wasn't mentioned when I told them a few times or the cashiers didn't bother asking. Why would they come up with this? I forget an associates name rather quickly if I really don't think it's going to matter. But then management and permanents tell you that maybe you aren't memorable and aren't worthy of working there if customers can't remember your name. Sickos...

I hate that one weird creepy security dude or whatever he was who pretended to look like a customer but ended up looking like a perv and making us feel uncomfortable, telling us that he was "watching us from above on surveillance" and we weren't running the fitting room correctly. He can kick rocks with his gross gnarled teeth.

Management tells you to do everything in your power to please the customer but as soon as you step out of your zone, they verbally rough you up because you didn't greet the customer that just walked in. So am I supposed to drop everything, leaving my customer, run to the door, greet that person and then zoom back to the customer I was originally helping and then get yelled at because a shirt was in another zone and I dared to step out of mine? I'm not going to give away a sale to another associate. My job depends on me making the customer happy! You can be praised one moment, then you are scum the next moment.

They never gave us many hours and one manager would print out the work hours sheet and we would all write them down like we are supposed to. You thought you had the next day off but noooooo. You get a phone call and they're already pissed at you demanding to know where you are. Turns out the manger is always doing a "practice" work hours sheet and wasn't the final draft. Well don't freakin' put it out for all of us to see!!! This has happened so many times where employees came on days they weren't "supposed" to and the manger gets mad for her own mistake of leaving it where it's usually placed.

There's so much that went on during my time at Forever 21. I could go on and on more than I already have! Sorry about the rant but there's so much more where that came from. I will NEVER work there AGAIN!



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Votes on this review: 4 Helpful / 5 Funny / 22 Agree / 2 Disagree

s03095429
08/31/2010

Forever 21 2

Alright so it isn't that bad.. it is true you get what you pay for and it is horrible customer service. But I work there and go to school fulltime I have 46+ hours a week late nights and all and 5 classes on my only two days off. It is hard but retail is hard! All companies get sued everyone has knock-offs even places like Betsey Johnson is just a knock off the original runway item.

Our store is messy because annoying customers put their shit everywhere... just bring it to the register if you don't want it we will put it back. Most other employees are either short with customers or ignore them in general. I move very fast because I handle go backs but if a customer is in need I WILL DROP EVERYTHING! because that is what I would want out of someone if i were the customer. It is hard to be okay with this job but if you think about it this company brings in billions in revenue and millions in my store alone. Right down how much you bring in for the company and when you go to apply for a commision job you will be suprsied how suprised they are.

I know sucks but hey it's life before this I had a boring mall food shop job and i liked it but it was so slow! This is nerve wrecking and people talk shit but life isn't easy and people do talk shit and people are fake and that won't change... Just make the best of it... if anything go to any other section other than register that is a bitch.
Oh and speaking of the sawgrass mall will take your shit back regardless of it's condition. Oh and the Chang's probably are greedy and when Don Chang was in our store he was completely unapproachable and wouldn't speak to me, but what would you do if you were close to retirement had law suits, run a teeny bopper company, and want honestly nothing to do with it.

LOL look at your problems from every perspective before you judge our return policy is like that because we have exchange artists who steal from our company under our noses and people who use fake card strips on credit cards and people who buy shit and bring it back after wearing it to get their money back... it is less strict than some other places and sweatshops at least theirs are in America and not Mexico they are trying to give the Americans some of their own hard earned money back.

They are the only company that hires mostly latino Americans in the suburbs of CA to make their items... and they take tourists money and make them money to spend in America therefore contributing to America's economy...


consider it all I hated my company too because of the hypocritcal john 316 thing but you know what... maybe they aren;'t as greedy and stubborn and cheap and annoying as you think..

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Votes on this review: 0 Helpful / 0 Funny / 2 Agree / 5 Disagree

Kalashnikov47
08/27/2010

Forever 21 1

If I was able to give this store no stars, I would do it, this store should not even be in this country, I would. It was my girlfriend's birthday and I agreed to go to the mall with her for shopping. We had the unfortunate luck of going to this Forever 21 store because it was cheap there. It was very bad in there and I would not take her there ever again or reccommend it to anyone, even my worst enemy. The people who work there are very rude, mean, unprofessional, and disorganized. They have no manners whatsoever. There was gum stuck under the front counter and stuff all over the floors and people would walk on it and I also noticed that some garments had missing parts, torn, stained, discolored, missing price tags or defective in any way and how unprofessional and rude the employees were. It was so hard to find anything in such mess and no one would help us. And no matter how nice and kind we were, they did not extend, the same courtesy to us. They were rude to us. After 2 agonizing hours in the same store, she picked something and when she went to the register, the clerk did not greet us, nobody who worked in that store greeted us anyways. Before scanning the items I told my girlfriend the item was defective in Serbian and Russian, and I whispered in her ear the English translation of it. She said she changed her mind and left the item. The clerk said to me that because I told her to leave it I should pay for it. I said no and she began arguing with me. I cussed and insulted her in Serbian and Russian and my girfriend insulted at her in Korean. We finally left, after 2 agonizing hours we went to different stores where despite the fact that we paid more than what we would have paid at Forever 21, at least the other people at the other store were polite, kind and greeted us. And their items were of better quality. I can't believe that people like this can sell defective merchandise and scam customers and get away with it. It's not worth going there. I would NEVER return there ever again. The End. Final verdict: Forever 21 sucks. DO NOT GET RIPPED OFF. AVOID IT.

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Votes on this review: 7 Helpful / 10 Funny / 27 Agree / 16 Disagree

Anonreviewer13
08/15/2010

Forever 21 4

I guess Forever 21 is okay. It's totally not my favorite store, but it's not the worst. Some of thier stuff is okay. Like thier jewerly, makeup, tee shirts, and even some of thier shoes. I have bought many things there and they were all, obviously, cheap, and totally worth the money for a trendy item that will only be "In" for about two weeks. I don't like how disorganized it is, and that it takes forever to pay and get a dressing room, but whatever. I don't wear my clothes too often and I treat them very carefully, so these clothes last me forever, well some of them do. I think that the only think from Forever 21 I've ever had a problem with is thier dresses and leggings havong loose threads after a couple washes, but otherwise everything else from there is fine. I like the store by me, and the people who work there are very nice and helpful. I really love thier graphic tees, they are cute and comfy and really worth the money. Plus they last, I've had one of them for about a year and it still looks new! Another thing that is good is thier jewerly, and hair accesories. They are cute and trendy at a good price and good quality.

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Votes on this review: 0 Helpful / 1 Funny / 1 Agree / 4 Disagree

abbeycrigler
08/13/2010

Forever 21 5

i like Forever21 only because its my style and i know what looks good and what doesn't. I love there dresses that you can wear with leggings. there cardigans and so cute too i just love love love them. they need more shoes though

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Votes on this review: 0 Helpful / 0 Funny / 1 Agree / 8 Disagree

bloodshoteyes
07/30/2010

Forever 21 1

I went to the mall recently with my sister, and Forever 21 was the first store she wanted to go into, so I said I'd go with her. The first thing I noticed when I stepped into the store was the the mannequins were all extremely ugly. I don't mean the mannequins themselves, but the clothes on the mannequins. The individual pieces could have been nice, but all of them layered together was just so messy and the whole outfit clashed. Things just went downhill from there.

As my sister took her time look at all the clothes, I took a brief stroll through the store. Amazingly, all the pieces that were being displayed were really ugly! Seriously, there was this hot pink dress that was so puffy that I don't see how it would flatter anyone's shoulders. And there was one shirt with dirt yellow and washed out blue one it. I even found one tank with slashes on the back and a zipper for decoration. I think whoever comes up with the clothing design for Forever 21 is mentally retarded, or just rips stuff off other brands and mash them all up because they think that having many styles in one piece is cool. IT IS NOT. There are things that don't go well together, like floral prints and pointy metal studs. And for the quality of the clothes, I really don't think it's even worth the price. If you're looking for cheap and good quality clothes, Cotton On is the place to go. You could even buy a normal t-shirt from sports stores from Nike or Adidas and it'll be about the same price as a shirt from Forever 21. I've seen tank tops selling at more than 15 dollars! How is that cheap?

I do not recommend this brand for anyone who appreciates clothes that actually look good and have a reasonable quality.

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Votes on this review: 1 Helpful / 1 Funny / 6 Agree / 6 Disagree

sms1996
07/25/2010

Forever 21 4

Alright, I've only shopped here about four or five times before, but each time I was perfectly satisfied with what I got. This place is great for me and my friends because we're at the age where we enjoy piecing clothes together and being fashionable, but we're not old enough to actually really work yet.

Also, the clothes quality at places like Abercrombie or Hollister aren't much better than Forever 21, so stop dissing it. I went shopping with a group of friends and later that night my friend took out her new, $30 t-shirt from Hollister to find a hole that was already appearing, and the rest of us had clothes from Forever 21 that are still in tact, and that was almost 8 months ago.

I also appreciate that their worker's aren't bombarding you right away, asking if you need help and staring at you with a Barbie smile that honestly scares the crap out of me and my friends. They're there when you need them, but know to keep their space.

People need to realize that the quality isn't fabulous, since it is cheaper so we can afford it, but it's not like you put it on and it instantly crumbles. I haven't had anything rip, tear, or break that I bought yet.

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Votes on this review: 2 Helpful / 1 Funny / 5 Agree / 3 Disagree

SKhan
06/22/2010

Forever 21 1

Tried to exchange a purchase that was slightly damaged, had taken the tag off before I could inspect the clothes for damage. Come to find out they do not accept any return once you remove the tag and even if you have the tags with you they still would not take the item back for a exchange or return because they claimed their employees check every piece of clothing one by one for damage before putting it on the shelf. I asked to exchange the item with a similar one but they still said no. Would never shop at this store again and advise others not too. Target, Walmart offer better customer service then Forever 21, even if Walmart and Target are 1000x bigger then that store. Pathetic customer service, management. $30 dollars does not mean anything to me in terms of price, because it is just chump change to me. However, it's the principle that matters and they proved to lack any integrity and business ethics when they refused to exchange the defective product I had. So, it's not the money that mattered to me, it was the blatant lies told my their managers and employees that made me come to a conclusion to ban this store FOREVER. None of my family shops there anymore nor any stores affiliated with it. It's better to purchase from honest people then from those that deceive the consumer. Simple as that.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 3 Disagree

deararlene
06/19/2010

Forever 21 1

Bad customer service. Even Target can do it better.
I'm an international customer whose order was cancelled just because the billing address doesn't match my credit card billing account. I'll be glad to receive this extra security measurement if it's consistent. However, my past orders with the same nature, went through succesfully. SO how am I supposed to know the rules and regulations after more than 5 orders placed successfully.

The items I wanted had gone. I'm going to be charge by the difference of FX rate for nothing. The customer service email or phone are not helpful or friendly! Not even offering any single compensation knowing that I am going to replace the order! Definitely the worst from America's service standard!

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Votes on this review: 0 Helpful / 0 Funny / 9 Agree / 0 Disagree

kaleidoscope5
06/04/2010

Forever 21 5

I worked at a store exactly like forever 21 for a few years and I had people complaining about the same exact stuff everyone here is complaining about, so let me explain a few things from an employee's perspective:

1. We don't care if you don't come back to our stores because there are 79 million other people who will still shop there. Your business is not as important as you think it is. Also, 90% of the time, people who say they won't come back always do because people LOVE cheap shit.

2. You get what you pay for. Do not expect that a shirt you paid $7.80 for is going to last you more than a few months, IF that. If something has beads, rhinestones, studs, glitter etc. it WILL fall off within 6 minutes.That's just a general rule of cheap retail.

3. Because everyone makes an enormous mess out of everything and most people are assholes who refuse to clean up after themselves, WE have to clean up after you. Understand that we CAN'T leave the store until it's spotless, so when you come in an hour (or less) before we close, we will NOT pay attention to you, we're trying to clean up so we can go home and sleep. Go to stores at a reasonable time or expect to be ignored.

4. Due to the massive amount of work that it is to work in a store like Forever21, we don't have time to follow you around and see if you need something. If you need help, flipping ASK. We are not mind readers and you are not in an expensive boutique in rodeo drive. Get the hell over yourself, you're at forever 21, you're a step up from wal-mart.

5. When you do ask for help, don't say something stupid like "where are you dresses?"or "help me find a blue shirt". Again, you are not in a high class store. Ask specific questions about specific items and skip the small talk. Seriously, it sounds harsh, but when you work in a store the size of Forever21, you do NOT care about the customers, you just don't.

6. There are no refunds. ever. no matter what. If you can't handle that, shop at neiman marcus.

7. It's a mess because YOU make it a mess. If you don't want something, don't just leave it on a table, go put it the hell back where you found it. If you don't want to do that, then STFU about how messy it is. It's not like WE mess it up on purpose just to have something to do.

8. 99% of the time, we are understaffed b/c the corporate office refuses to give us more payroll hours. This is why we're rude and short with yo and why everyone looks so busy. WE ARE BUSY. There's 6 people taking care of a store the size of a football field.

9. :) forever21 is great for people who don't want to spend $70 on a shirt.

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Votes on this review: 19 Helpful / 28 Funny / 44 Agree / 25 Disagree

KameraOne
05/31/2010

Forever 21 1

Forever 21 has a rating of 0.1 in my book!
The Forever 21 store located in Calexico California
Has the most horrible customer service people in the nation!

I was there yesterday MY 30,, 2010 AT APPROX 3:00 PM.
first as you walk in the registers are positioned as a grocery store...all at the enrance.

They have a lot of clothes mind you, and all at a D list rating but good for everyday wear.
I did not have cash with me, so I went to the front of the many registers they have and the store clearly has a posting that their store policy accepts checks with valid ID and another form of identification or credit card.
So we shopped and shopped...I bought approx $200 dollars of clothing for her, so as I was in line
and WRITING A CHECK I again asked the retail clerk if they accepted checks, she said yes they did so I proceeded to write the check and then she turned to get an OK from the manager and the manager just yelped to her "We don't accept checks" so I told the clerk, "Well your store policy has it posted on each and every one of the cash registers, so why is it posted when you don't?
So she asked that I speak to the manager, to which I did and she was very short and said 'We don't accept checks! so I again told her but you have it posted on the registers, so without an apology she said "Well we don't but thanks for bringing it up to my attention"
Just like that, no apology, no explanation, no smile, no raincheck no offer of anything!
I was so disappointed by this not only because of my not being offered compensation as a customer but I thought of Calexico's businesses, Calexico's suffering a huge economic crisis businesswise and this manager is turned customers away from the store!
I am just one customer, but how about those others customers who come in and are ready to potentially spend $200 dollars? they are also being turned away. If this manager is so anti customer service, she is losing dollars for the store, and calexico.
there were approx 100 cars in front of the store, out of those I will assume that 20 wanted to pay with a check but were turned away. If those 20 customers at $200 a head were turned away Forever 21 is losing $4,000 a day...that is 24,000 a week, how are their monthly losses?
It is amazing to me how a manager can turn people away and not know the importance of her losses for the company.
I can go to the mall near Calexico and spend those $200 and I am sure other customers will go on to the mall and get better service.
If F21 does not take checks they should have an ATM machine at their store or nearby, so they be more customer friendly and customer driven.
I cannot believe that a city that is so in need of business dollars is turning away customers and letting them spread reviews regarding what bad customer service they have in the Forever 21 store. Shame on Forever 21 for having such a false advertisement in their store and allowing this to happen on a daily basis with their bad store management.

•Forever 21
Return Policy
No Refunds. No cash refund or credit refund allowed. Unwashed, unworn merchandise with tags attached may be returned for store credit within 21 days of purchase with an original receipt. Store credit and gift certificates are not transferable or redeemable for cash and cannot be replaced if lost of stolen.

All sales are final. Sale merchandise, party-wear, undergarments, body suits, shoes and accessories (earrings, necklaces, scarves, belts, handbags, sunglasses, etc.) are all final sale items and are not exchangeable.
Handicapped Access and Other Amenities
Yes
Special Services
•Gift cards
Accepted Payment Methods
•Credit cards accepted: Credit Card and Debit Card transactions cannot be reversed or credited. We accept Visa, Master Card, Discover, AMEX, and Debit cards. Card holders must be present at purchase.

Checks: Yes, valid photo ID required for personal checks and travelers checks. Temporary and third party checks are not accepted. Business checks must have individual's name and address imprinted. (PO Box not accepted)

$500.00 maximum purchase per day

$25.00 charge for returned checks

Foreign currency: No

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Votes on this review: 6 Helpful / 1 Funny / 6 Agree / 1 Disagree

Layzienme
05/27/2010

Forever 21 2

My mom loves this store but I go into sensory overload everytime I go in there. The music is too loud, the jewelry section smells of cheap plastic, none of the clothes have any organization or oder to it, the lights are bright ect. I feel like I walked into a bad nightmare. Good prices but is it worth it if you walk out with a migraine?

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Votes on this review: 2 Helpful / 0 Funny / 8 Agree / 1 Disagree

kristypaha
04/19/2010

Forever 21 4

despite what everyone is writing Forever21 is a very good store.I go to a mall Called Rosavelt Feild and the service there is amazing. There is not 1 worker who is trying to greet you hello or help you shop. The clothes are fashionable and cheap and you buy more for a great price. i mean how much better can it get? reading these reviews i guess it is which store you go to for forever 21.

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Votes on this review: 1 Helpful / 1 Funny / 3 Agree / 11 Disagree

competeforfood
04/06/2010

Forever 21 1

I ordered from forever21.com, when i tried to enter my company name in the floor number field or the address2 field I kept getting an error message so i called cust serv and they told me i have to use a usps verified address, so i went to USPS.com and entered the address they have, and I couldn't enter my company name, my package was delivered fine.

3 months later i do the same thing and my package was not delivered, so i call forever21 and they tell me that i should have entered my company name in the same field as my name, oh really why didn't you tell me that before and why was it delivered fine before, with the same address? Then they told me i should have called them after i place my order and have them add the company name to my address. wth? Then they tried to tell me that i entered the wrong information and it's not their fault, even though their cust serv employee told me to enter that info AND it was delivered fine before. then they asked me who i spoke with 3 months ago, as if i would remember and i'm sure if i did that person would not remember...of course.

So i've cancelled my order and I was told by Noriam that I'd get my money back in 5-7 business days, lets see if I actually get it back. This took several phone calls and still no help. BAD CUSTOMER SERVICE only idiots work there

People order online for the convenience, this is not convenient, i will never order from them again in-store or online.

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Votes on this review: 8 Helpful / 3 Funny / 11 Agree / 1 Disagree

jayajay1
04/05/2010

Forever 21 1

Save your money on this JUNK they sell and go to bebe its by far a better store, the clothes are HOT and you will wear it much longer and you can see the difference.............DONT GO TO FOREVER 21.. I LOVE bebe If Forever 21 was confident in their products they wouldnt have a NO REFUND POLICY ? I can bet that nobody in the Forever 21 main office will wear their products ? There is much better quality out there... Are you really saving money if the crap is ripping apart before you get it home ?

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Votes on this review: 7 Helpful / 3 Funny / 14 Agree / 5 Disagree

Azh
04/04/2010

Forever 21 1

No star.
Terrible service. Can not return. Mess. rude. The store shouldn't exist in America.

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Votes on this review: 4 Helpful / 2 Funny / 15 Agree / 5 Disagree

hello191
04/01/2010

Forever 21 1

I placed an order online about a month ago and never received it. I called forever 21 to file a claim and was told i would also have to speak with ups. UPS called about 2 days later and they said they would contact forever 21 and have them call me back about a refund. I waited a few days without hearing a thing so i gave the store a call again. They then told me they would give me a refund in two weeks (i was given an exact date). I waited for that day to come, checked my account, no refund. I work in retail and know transactions, especially returns, can take a few days to post so I gave it some time. A week had gone by and still nothing so I called forever 21 for the 3rd time! The representative said she saw that it was supposed to be closed out the previous week but they hadnt processed the return. I work in retail customer service and would never make the customer call repeatedly to fix a problem! I won't ever order from them again, it has been such a hassle.

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Votes on this review: 4 Helpful / 0 Funny / 7 Agree / 0 Disagree

kaykayz123
04/01/2010

Forever 21 4

Okay seriously guys! I personally love forever 21. I know that the clothes are poorly made, and cheap, but you get what you pay for. The clothes are very inexpensive, so that is a plus if you are on a budget. The reason I love it so much is because you can get fashionable, nice looking clothing that is in style for very low prices. Seeing as the styles changes so often, you are, most likely, not really going to wearing the clothes that much, or for that long anyway before a new style come out, or the season changes. So seriously, if you are a person who only wears a top maybe once or twice, who cares if the clothes are poorly made? The clothes don't fall apart in the 2 times that you wear them ( at least that is the case for me) so stop complaining. you get what you pay for. There is a REASON that their stuff is so cheap. As far as the customer service goes, I agree that it is terrible, but I don't really like overly friendly employees who feel the need to check up on me all the time to see if in doing okay. It's f-ing annoying. I personally like to shop in peace.

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Votes on this review: 1 Helpful / 3 Funny / 17 Agree / 11 Disagree

Ahmay
02/12/2010

Forever 21 1

I worked at forever 21 Brea mall for over a year and it was a big mistake but also a learning experience. The managers talk to you and treat you like crap, you constantly stay way late to pick up, and you never get a second break or lunch if you do, when you complain to your manager about this you're told it's your fault for not asking for one. Since when is it not their responsibilty to issue breaks and lunches? The store owner that comes in never makes eye contact with her associates or smiles and then complains about the associates always looking unhappy. Store managers come up to you and say things like, "Sell 5 shirts in ten minutes." This is almost impossible and just causes stress and frustration to the employee. Gossiping is among associates, managers, and back stock workers. If you get sick with swine flu or such you are still responsible to get your shifts covered, and if not this results in a write up. And if you are sick on a Saturday and don’t have a doctor’s note (some of us don’t have health insurance) you receive a write up. You get a ten minute break whenever they allow it and sometimes it might be in the last hour of your shift. This is enough time to inhale your food and maybe pee. You might be told you can receive a transfer to the accessory store upstairs and so you wait around through the holidays because you were promised a transfer in Jan. Jan rolls around and so you ask about your transfer and your manager says no when they told you yes, you feel lied to and now feel you can’t trust your company. If other employees are talking about you and you are being sexual harassed because other girls are making comments to you implying that you are a slut, making unnecessary comments about your body parts, or are making you feel degraded, and you tell your manager nothing is done. You eventually feel pissed off every day and you come home mad and take it out on others. Take my advice and spare yourself the drama for the chump-change. I’m sorry to all the customers that experience bad customer service at Forever 21. Hopefully I gave you some insight. P.S. I quit and am much happier. [:

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Votes on this review: 4 Helpful / 4 Funny / 21 Agree / 3 Disagree

sdj
02/07/2010

Forever 21 1

I go to store at Sacramento (Arden Fair mall). The store is totally unorganized and is a horrible mess!! You won't find similar kind with different sizes in one patch !! They are all over the place. Most of the things are wrinkled and sometimes torn from where they hang. The quality has gone way down. You have to very careful of what you are buying since they do not accept returns, unlike other stores. Moreover all the unsold, old styles never go on sale !!!

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Votes on this review: 1 Helpful / 1 Funny / 14 Agree / 1 Disagree

Johana
02/04/2010

Forever 21 1


I used to love Forever 21 until I decided to purchase a pair of ankle boots online: $40 dollars with the shipping. They have a horrible system to ship stuff: FEDEX from their warehouse to the USPS located in the city where the package is being delivered, finally USPS to the shipping address given by the person who purchases it. Horrible! My package got lost, none of the post offices admitted any mistake and Forever 21 also never did anything to make me happy, since I never got my boots. They asked me 2 times to fill out a Claim form and both times they said they never got it. Horrible customer service. Now I buy from Amiclubwear, they don't have the best reputation either, but surely sell many nicer stuff and also work only with UPS (which I love), from their warehouse to the shipping address. The shipping might cost a little more, but it is safer. I have gotten now 4 different packages from them and haven't had any problem.

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Votes on this review: 6 Helpful / 3 Funny / 9 Agree / 2 Disagree

jcxxll93
01/27/2010

Forever 21 1

I've lost 2 package in 2 months! 1 package per month, because suddenly they became a cheapo and think that UPS is way too expensive so they changed to Fedex and then Fedex will ask USPS to deliver. USPS give me the wrong schedule for delivery date and didn't notify me until is too late. When I sent an e-mail to forever21.com to ask for a claim form this customer service lady named Marcy is so smart that she said my package is not delivered yet. Is scheduled for deliver on the 12th, but lady Fedex don't do the deliver to your house USPS does. GO TO USPS.COM AND CHECK PLEASEEE! Finally I got my claim form and I filled it out as soon as I received it and sent it back through e-mail(they said I can do that). I did and I waited but nothing happened. I filed for dispute at my bank account today because I've waited for 18 days already! More than 2 weeks already! Then afterward I went back to forever21.com to shop...and what happen? THEY BLOCKED MY CREDIT CARD! Nice clothes..poor service though! And if you want your package to be delivered by UPS(which I recently find that is not 100% safe too) you need to pick the expensive one instead of the free shipping one. You buy so many clothes and you don't deserve to get a free shipping that will guarantee you will get your package.

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Votes on this review: 3 Helpful / 1 Funny / 7 Agree / 2 Disagree

mwpid14
01/22/2010

Forever 21 1

I placed my order for two items. One of the items in my order was a two piece set. When I received my order one of the pieces of the two piece set was not included. I called customer service and explained this to them. I was told that I, at my own cost, would have to ship the piece back to them and then after receiving it they would mail out the set with both pieces. I then decided that I would try a new route, because that seemed outrageous. So I called them back and said that I did not receive either piece. They then explained that they would investigate it and would notify me what they find, and if I did not receive the item as per their investigation, they would then reimburse the amount to me. I explained to them that I wanted the item. They said if it was still available I could order it again. I explained that this was not fair because, I would have to pay shipping again, and if it was not available I would lose out completely. Forever 21's policies when they make mistakes are ridiculous. I will never shop with them again.

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Votes on this review: 4 Helpful / 1 Funny / 12 Agree / 2 Disagree

martydekat
01/02/2010

Forever 21 1

I had my first (and it will be my last) shopping experience at Forever 21 in Northbrook, IL. I was there for an hour and not one store employee asked if we needed help. It was impossible to find what I needed because there was no organization of the merchandise, very messy looking. There were even clothes left all over the floor that no one bothered to pick up. My changing room had dried chewing gum and what appearing to be blood stains all over the wall, no joke! Before I walked out, I asked three sales girls and the manager if they could find a smaller size of a particular jean I liked. I noticed that the size I needed was on a display. They stated that it was against store policy to take the jeans down and sell them to me. I'm confused as to why Forever 21 displays jeans in the middle of the store that they will not sell to customers. After this extremely unpleasant shopping experience, I started reading online reviews of Forever 21 stores from across the country and I wonder how they are still in business with rude employees, merchandise that falls apart, a horrible return policy, fraudulent credit card charges, unactivated gift cards, copyright lawsuits, etc. My favorite review was about a girl who got terrible hives after wearing their clothing and she believes that the 100% Cotton tag was a lie. After reading these reviews, I am actually grateful that the Northbrook Forever 21 store manager refused to help me and take my money!!

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Votes on this review: 3 Helpful / 1 Funny / 9 Agree / 2 Disagree

chicklet554
01/01/2010

Forever 21 1

Forever 21 is the WORST store I have EVER shopped at. First off, I was an employee there. I was hired for the holiday season, but before I was hired I told my manager that I would be traveling to MA for a period of time over Christmas. She said that that was okay. A few days before Christmas, my grandfather unexpectedly died, so I had to rush to MA for his funeral. I told my boss and she refused to take me off the schedule. She said I had to find people to work for me, so being the good employee that I was, I called other people to take my shift EVEN WHILE I WAS IN THE HURST ON THE WAY TO THE CEMETERY. When I got back, I was promptly fired.

Their clothes are the crappiest quality ever, and yes they are cheap and you get what you pay for, but if that is the case, then it is IMPERATIVE for the store to fix the faults with their clothing. It is completely unacceptable to not allow a full refund on an item of clothing or jewelry that is defective (which most of their clothes are). I bought a pair of boots from them the other day but I didn't try them on BECAUSE THERE IS NO PLACE TO SIT IN THE STORE. If you sell shoes, you MUST have a place for customers to try on shoes. I was NOT going to sit on the floor in the middle of a busy and cluttered store. The shoes ended up being poorly made so I couldn't fit into them, and I tried to return them. They said there is no return on accessories. SHOES ARE NOT ACCESSORIES. My mom, who works in the fashion industry even claimed as such. I hate Forever 21, please do NOT waste your money. And for all of you who have had good experienced there, don't be fooled, you will, in time, have a terrible experience with them. It is inevitable. They suck

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Votes on this review: 1 Helpful / 3 Funny / 13 Agree / 5 Disagree

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2.91
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