Travelocity

jetradar.com is the only place I go to search flights now, after consistently finding them to find the best deals. They don't 'promote' any particular airline, but are totally transparent, plus they include the extra fees and taxes that you know you have to pay but many other 'comparison' sites leave off. This is helpful, as you can make a fair assessment of which is the best price.

I booked airfare with Travelocity online, selected my seats and paid the listed price and the $50 service fee.
3 weeks later I go to check the status of my reservation with the airline and find I have no seats reserved. Looking at the seating chart I see that 2 of the 3 flights (i have a connection in PHX) there is only a singe seat available for the flight, and I need 2.
I call Travelocity customer service explain the situation, they call the airline and proceed to tell me that there is nothing they can do, very sorry, and that the airline suggests I go to the terminal the day of the flight and get my seat assignment. Right that work out so well.
I call the airline and they inform me that the only seats available are premium seats and total cost to me will be $150. Well given the choices I paid for the premium seats.
I call Travelocity back, reviewing the issue asking for compensation and they say it is the airlines fault and to contact them for a refund. Well the only problem with that is I book on the Travelocity web site not the airline, so Travelocity is on the hook. Long and short is they are very sorry but thanks for the $50, have a nice day.
What the hell was I thinking, I will use a real travel agent or just go direct to the source to book my next flight.

In June I bought four tickets through Travelocity to fly RT from Boston to Montana for Christmas on United, returning on Jan 1. In late November United changed the flight time on the Montana segment by 2hours, so that we no longer made our connection on the return. When I called Travelocity, they said all planes were booked, and we could have a refund, or they could only get us back Jan 4! I called United directly and protested until they found a flight on the 31st out of a different airport. They said there were no flights available on the 1st, so we took it. However, when I looked on the United website yesterday, 4 tickets were available for the 1st, on the exact same flights we were booked for on the 31st, but Travelocity and United refused to change our flight from the 31st to the 1st, citing their "one range" rule. I called 3 supervisors, to no avail.

This was a very special trip, with a big party planned for New Years Eve, and I bought the tickets in June to assure we would get the dates and times we wanted. If an airline company changes their flight schedule so drastically, so close to the date of departure, which it seems they are doing more often (see previous post, for instance) then Travelocity and the airline should do what they can to accommodate passengers to allow them travel on the dates they originally booked, even if it means breaking their "one change" rule.

Update 12/19/11: After climbing up the ladder at United and Travelocity with our complaint, we were able to get our flights switched back to the 1st in the end. We appreciate their acknowledgement that flying December 31st is not the same thing as flying on January 1st!

I booked a Christmas vacation on Travelocity. Two weeks later I received an email stating the airline changed my flight times.

I reviewed the updated schedule and noticed one of my connecting flights would depart before my flight arrived, meaning I would be stuck in Atlanta without a flight to my destination.

I called Travelocity and they blamed the airline. All flights for my travel dates increased in price by $200.

In the end they only gave me the following options:
1. I could travel a day earlier and extend my travel time by 6hrs (making it a 13 hour trip)
2. I could lose a day of travel and extend my travel time by 5 hrs
3. I could pick a different airline and pay an additional $600-$800 to fly on a 10 hour flight.

Travelocity explained it would be difficult to find a flight for the same price and flight time because prices increased over the past two weeks. They insisted on giving me my money back, leaving me without Christmas vacation and ultimately blamed me for not being flexible or accommodating to their ridiculous request.

I will no longer book any travel on travelocity. I understand the airline can and will change their flight times. What I do not appreciate is Travelocity blaming the customer and not providing a equitable solution for their customer. I recommend you do not use travelocity for trips that are important to you and your time.

I booked a ticket for a flight with Frontier Airlines through Travelocity to make a very important meeting that afternoon. Frontier had to change my flight to an earlier time and notified Travelocity, but Travelocity neglected to notify me, causing me to arrive at my flight late and miss it. I called Travelocity multiple times to get them to help me fix this but they kept blaming it on Frontier. It wasn't until I had gotten a same-day flight worked out on my own that Travelocity admitted they were wrong in neglecting to notify me of my changed flight, but since I figured out a way to get to my destination on the same day (even though I missed my meeting), they refused to give me any compensation for THEIR mistake. Absolutely unreliable and useless. Will never book through Travelocity again.

BEWARE:

If there were a Black Hole rating I would give them 5 Black Holes

Just got back from a wonderful vacation where Travelosity confirmed me into an over booked hotel. After contacting their service number, April put me on hold for 30 minutes before I hung up and I called again. This time I spoke with Ron who was Very apologetic and gave a little more effort, but still talked over me while I tried to explain the issues. He could not find another hotel that didn’t cost over twice the price I expected to pay at the overbooked hotel. Ron’s supervisor was not available and cell reception was not reliable in the area so I told Ron I would call back rather than wait. When I called again, I was put on auto-hold for 15-20 minutes before I hung up again. My wife and I had just driven 4 hours and ended up buying sleeping bags and sleeping off a back road in the forest outside of Flagstaff (VERY COLD AFTER ABOUT 12:00AM). Ron canceled any charges so it didn’t cost anything other than 8 hours of drive time round trip, fuel camp gear and a miserable night sleep on a back road. So now I have an E-mail from Travelocity saying that the hotel may charge me for having the overbooked reservation canceled.



I guess I must have missed something in the fine print after Travelocity looks out for all your travel needs.



Horrible customer service. WILL NEVER USE AGAIN!!!EVER!!!!

Booked the hotel for a week using the online services of Travelocity. According to the process that they follow I received the confirmation sheet via email in which they have mentioned all the facilities being provided at their end. Found really impressive. Checked in the hotel and found their services really awesome. They serve so well that dint faced any problems. Though was little bothered while spotting the exact location, else was great experience.

I'll try to make this as brief and informative as possible. I am a longtime Travelocity customer (as long as I can remember/as long as they have been in business). I have always been pleased with their efforts to create useful tools for me to find affordable flights/hotels. As a result they have been an ongoing staple both in my personal, and my extended family/friends, travel planning. I very much liked Travelocity before this latest debaucle. After my experience I am no longer going to use Travelocity or their partner services as they have clearly demostrated (there is zero drama in this statement) they are not in fact committed to: 1. Hassle-Free Travel Deals, 2. Looking out for you before and during your trip. Everything about your booking will be right, or they'll work with their partners to make it right.

Here's what happened... I typically use Hotwire (and other similar services) to book hotels as they typically are cheaper than other services out their. Certainly you can't pick the exact hotel but Hotwire and others provide tools for you so that where and what you end up with isn't shocking or suprising. An example on Hotwire is that they give you a map that outlines which area of a city they will find you a hotel in (and of course they let you know the star rating, etc... etc...). These services save me a great amount of time, and especially money. Kudos.

Recently I had to book my typical monthly trip to Denver, CO. for business. When the other services I typically use were not turning up any impressive deals I did a little searching and discovered Travelocity's "Top Secret Hotels". Without understanding the technical differences between this service and the others I have used it appeared to work very similarly to the others (Hotwire, etc...). Pick a destination, select an area, sort by price/star rating, book the one you like and then you find out the exact hotel and you are off to the races. I was impressed by the number of specific options they had listed in the filtering section of the website for "areas" in Denver. Trust point +1. Previously my experiences with Travelocity were smooth and affordable. Trust point +2.

Okay, so I find the list of hotels in "Downtown Denver", sort by rating and found one that was within my budget. Great (more plus points for Travelocity). One thing that stuck out in the back of my mind was that Travelocity did not provide any specifics about the area of Denver that THEY consider to be "Downtown Denver" but with other sites like Hotwire they use the term "Greater Downtown Denver" and that has always been acceptable in terms of distance. (Here's one to look at if your curious: http://net.educause.edu/section_params/conf/E04/ima ges/map.pdf - roughly a mile or so around downtown). The concern though was quickly dismissed because of my trust points and because I had never had any issues with Travelocity. I did read before I purchased the hotel though that "Top Secret Hotels" reservations were non-rufundable/non-changable. I was ok with this and booked the hotel (figuring if something was awry that was there fault, bad location/wrong city/whatever that they would fix it regardless).

Hotel booked, great. I found out right away the name and location of the hotel they had booked me with. It was turned out to be HOLIDAY INN SELECT DENVER-CHERRY CREEK (455 South Colorado Boulevard, Denver, CO 80246). Now for anyone that knows the city of Denver that hotel is not in an area considered to be downtown... that doesn't even fit into Hotwire's "Greater Downtown Denver" map. It's nearly 4.5 miles away from the city center! At this point I jumped on the phone to figure out what my options were. I scoured the site one more time to find absolutely zero information that let's you know how they come up with these boundaries/what to expect in terms of variations in proximity. Surely I should have not used the service knowing ahead of time this might be an issue but like I mentioned I trusted Travelocity and there services and assumed they would work it out because obviously that hotel was nowhere near "Downtown Denver". Also, to be clear why this distinction is important, when you stay in downtown you have a free shuttle that transports you up and down the downtown area called the "Free Mall Ride". Tons of business folks downtown rely on this to not have to drive to work (among other options like biking, rail and buses). So this is a business trip and I can't charge them for transportation costs unnecessarily (not to mention the inconvenience) so... back to the phone call.

This part I will shorten up for time sake. The first support person I talked to said they could do nothing for me. This took somewhere around 15-20 mins. (I will not exaggerate ANY of the times here so you get the real feel for how bad this was) I asked to speak to someone above them if they could help me. I was transferred to their supervisor. Their response was the same and took more like 20-25 mins. going back and forth asking questions and trying to figure out how to change this. (this was an eight day reservation that cost nearly 800/850 USD so it was worth it) Finally I asked to talk with someone above them as well that might have more ability to change things/help me out. All the while being extremely patient and courteous to increase the chances that someone would actually help me out. Finally after holding for 10 mins. or so I was able to speak to the "Manager". This guy was super nice and apologetic... he really seemed to want ot help. Great, thank goodness. After nearly an hour, that's right 1 hour, of calling the hotel, talking to support techs among other things he had offered me a 250 USD travel voucher and had promised me that he had talked with the hotel and arranged a free shuttle to downtown Denver for the length of my stay. I felt very relieved as it seemed from the outset this was not going to go well for me. Just as a precaution I called the hotel to confirm the transportation arrangements. They said they had a shuttle but that it only went within a 3 mile radius of the hotel. Crap. I called the number back that the "Manager" had left me and got a low level support person that indicated I would have to go back through the process of low level support person, supervisor and then the Manager... if they could find the same one. I hung up the phone and started to realize that he had provided that option to get me off the phone basically. He previously mentioned the name of the person at the hotel he had spoken with so I called back the hotel and asked to speak with her (on the hunch that he was being dis-honest). When she answered the phone I asked if she had spoken with him and she acknowledged that she had. I asked if the Manager had confirmed with her a free shuttle and she said yes but she mentioned that instead of helping to negotiate a way for me to get into a hotel closer to downtown he had focused on how to keep me there but find transportation. She made it clear to me that the shuttle doesn't go downtown and that he knew this. Wow.

The travel voucher did not cover cab rides to downtown (but got close... it's roughly 36 USD per day to get back and forth from the hotel to downtown - 36 x 8 days = 288 - I wasn't going to take the bus) so I temporarily gave up and said to myself that I would pay the extra 33 USD to not have to call support again.

A few days past and I got to my hotel. Good hotel, decent people... I was fine. On a hunch I pulled up my computer and searched around for other people having similar issues with Travelocity's "Top Secret Hotels" program. (the support people I spoke with earlier had indicated that my issue was isolated and rarely happened) Turns out this happens to a lot of folks that use their service... shocking. Now I was very upset. I made up my mind that they were not going to make my business trip a pain in the butt and called them back to have them put me into a downtown hotel at any expense.

Needless to say after 4 more hours total over the next 3 days I got nowhere. (but I was very determined) Spoke with someone in U.S. support that said they would run something called a "Footprint Search" which basically would check and verify that I had selected "Downtown Denver". If that in fact was the case they would refund the un-used portion of my trip and transfer me to a downtown hotel. Perfect. I had to wait 24-48 hours for this to happen though. After that period had passed (all the while everyone agreeing that this hotel was not in "Downtown Denver") they said they needed more time and said 48-72 more hours as they were having "technical issues" running the "Footprint Search". Now I understood that what was most likely happening is that they were pushing it off so that I would use up my stay and there would not be anything else to do. Which ended up being the case. I am now 4 weeks (literally) and I still get a call every 3 days from them to let me know they are still looking into it and they will call back in 72 hours.

The cab rides totaled a little over 200 USD so that was good news. But I still had the hassle of cabbing it and spent nearly 7 hours total in phone calls over a period of a week and a half. You tell me if they were providing: 1. Hassle-Free Travel Deals, 2. Looking out for you before and during your trip. Everything about your booking will be right, or they'll work with their partners to make it right. I highly recommend you not use this service "Top Secret Hotels" and out of principle not to use Travelocity's services period. They clearly are not concerned with you having a great experience, not to mention being fare to their customers. I hope someone is helped by this review.

I will NEVER book a flight with travelocity ever again. They are such a scam. Tried to charge me 1,900 dollars to change my flight!!! They try to charge you 180 to change your flight and then they want you to pay a 30 dollar 'travelocity' fee on top of that plus what the difference is for your other flight. Are these people out of their minds??? I called in 3 times in one night trying to change my reservation and EVERY time they told me something different. How does it make sense to take two 170 dollar one way flights and make them into a total of 1,900 dollars to change, Beyond ridiculous. They should not be in business. They make me sick.

I have been using the travelocity website for 5 years to book my families vacations. I have to admit it hasn't all been the best of experiences but I put up with the non-english speaking representatives as long as issues were resolved quickly. This time however, was a total nightmare. We booked a trip that had to be changed due to conflicting work schedules. All I wanted to do was change my flight to 5 days later. Well I was not prepared for what followed.
First representative I spoke with told me I would be credited for the full amount of the airfare which could be used for up to one year on that same airline. I would have to pay a $50 re-booking fee per ticket. That was fine. I hung up with her and sat down to discuss our options with my husband. Two hours later I decided to go ahead with the cancellation and re-book the airfare for the following week. This time I got a different rep on the phone who gave me conflicting information. He said that I COULD NOT get a credit since that particular airline had very strict rules. I explained that I read over the cancellation policy and it stated I could cancel/change my ticket, exactly what the first rep told me. So what the heck was he talking about? He put me on hold to check with a supervisor in America I assume because clearly I was speaking to someone in a foreign country. When he returned to the phone he told me I had to contact the airline directly to make any changes. Fine, I hung up and called Air France. They told me since the tickets were purchased through travelocity they could not help me. So the ridiculous chain of phone calls began. After speaking with 7 representatives, two of which were in San Antonio - Travelocities' headquarters I'm guessing, we didn't get anywhere. I was left onhold at one point for over 30 minutes and then the phone just disconnected. I guess they didnt know what to say to me so they just hung up. It gets even worse. Not only was I not getting a credit but I was told that I had to re-book a flight by the departure day/time of my original flight. So that left me only two hours to decide. Lose my $450 dollars or pay an additional $377 to re-book a new flight (total cost $777). In the end, I lost my $450 dollars for two tickets to Switzerland (from Paris). This is a one hour flight that departs 12 times a day on Air France. The rep from Air France even asked me why I booked them on Travelocity in the first place? Good question because the price was less on Air France.com. $69 outbound and $89 return. UGHHHHHH. She made me feel dumb. What I can't get over is the fact that the first representative I spoke with told me I would be getting a CREDIT. The Supervisor told me she was just rattling off general information but it was up to me "the consumer" to go directly to Air France's website to read their rules and restrictions PRIOR to purchasing tickets on Travelocity. WHAAAT? Then why would I even need Travelocity??? Its too much red tape and too much bull. What is the point of the Travelocity website anyway? What exactly are they doing for us? Airfare has come down in recent years so you can get the same price maybe even better going directly to the airlines' website which is what I will be doing from now on.

This entire experience left me drained, upset and in no mood to travel anywhere. I would have been fine with the credit on Travelocity. I got nothing. I will never use them again. Neither will any of my family members and friends of friends. (if I have any say in it).
I am sharing this with everyone on Facebook as well.

Like so many other horror stories, mine involves a hotel reservation that -- when I arrived at the hotel -- simply DID NOT EXIST! I'd traveled three hours to this hotel, only to find the desk had absolutely no record of my online reservation through Travelocity. This was after making the reservation, paying by credit card, and receiving an online confirmation of the reservation. IF you do book hotels, etc. through online services such as Travelocity, be sure to CALL AND CONFIRM with your hotel/airline/etc that they do indeed have you in their "system"!

Will NEVER book through Travelocity again!

When the airline changed flight dates, the MORONS at Travelocity's Indian call center FORGOT to book my return flight from INTERNATIONAL travel! What a NIGHTMARE! WORST travel experience ever!

PLUS Travelocity's travel insurance ONLY covers what you book through them, even if the airline that was booked through them are the cause the delay. So any non-refundable excursions, rentals, lodging, is completely lost. Completely worthless travel insurance!

Here is a tip: When you reach a foreign (extremely difficult to understand and RUDE) customer service person, repeatedly ask to speak with a US representative and they will eventually transfer you. I wish I had known this before!

Never use Travelocity for your travel plans. They couldn't have messed up a simple flight reservation worse if they tried. Booked a round trip flight from St. Louis to San Juan in July 2010 for a February, 2011 flight. Decided to change my return date in September and was charged a high fee even though flights were cheaper at that time than when I originally booked. Was sent a confirmation that everything was in order but when I went into "my stuff" on travelocity, I couldn't find my reservation. Because of that, I went to U.S. Airways (the airline I was flying on) to print a confirmation of my flight and they only showed one leg of the two leg flight. So, I called travelocity in early January and they told me everything was confirmed and sent me another confirmation. However, when I went back to the U.S. airways site a few weeks later to print my flight information (travelocity still didn't show my flights) U.S. Airways still didn't show the second leg of my flight. I called U.S. Airways (who were very helpful, by the way) but they stated that the second leg of my flight had been canceled way back in September, 2010, the day after I had changed my return flight. Because I was flying Delta on my return trip and there was also a problem with that flight, U.S. Airways could not fix my flight so they told me to call Travelocity. What a joke that was. I spent 2 1/2 hours on the phone, went through three different people, all the time being told my flight was in order and confirmed. When finally I spoke to a supervisor he discovered what I'd been telling them for the past hours- my flight had been cancelled - but not by me. Finally got it resolved but I was in tears by the time I did. Will never use travelocity again and recommend you don't either.

My family of 4 booked a trip to Costa Rica after our trip to the UK was cancelled due to weather. We spent a large sum of money on the trip package and packed for the trip. When we arrived at the airport, there was no record of our family on the manifestation or based on the confirmation code. The US Airways agent was wonderful but looked at us apologetically when we told her we booked through Travelocity.

We immediately called Travelocity, who claimed there was no problem and that the problem was with US Airways. We finally received confirmation numbers that US Airways recognized 30 minutes before our international flight, after an hour and a half oh hold and going back and forth with the woman from Travelocity. At that point it was far to late to get on the flight as customs information had already been sent. We were then told that we would need to rebook through another department. Another 45 minutes and he told us that he would not be able to do anything about it without other change fees. US Airways at that point took care of the flight and got us on the next day.

I was then transfered to another person to have the hotel charges removed for the day we would not be in Costa Rica. 4 Travelocity employees and all I received was a refund for one night of hotel fees, all after a wasted vacation day, being sent home, and frustration on all ends. Horrible customer service! I was even told that there must have been an issue at the airport and what exactly did I tell the agent. The supervisor and manager both pointed fingers at US Airways, which is actually the only people who took responsibility and took care of the situation. I was offered $75 on my next booking with Travelocity which I refused, since I WILL NEVER USE TRAVELOCITY AGAIN!

I cannot understand how this company has remained in business after all these years with bad review after bad review. Well, here's another. This is the first time I have used them and I will NEVER use them again. They booked a hotel for me and the room was booked twice. I called customer support and could hardly understand the person but through the broken english was able to determine that they have two accounts set up in my name with the same email address, thus the reason for the double booking. I informed them that I don't have, nor have I ever had two accounts with them and though she said that she understood this, she said that nothing could be done to reverse the second room charge. The hotel was unwilling to reverse the charge and therefore their hands were tied. After numerous phone calls to Travelocity and the hotel I have given up. I'm sure I'm not the first person that this has happened to but you can bet I'm never using Travelocity again. If you're going to book a flight or a hotel or anything for that matter, stay away from these guys. If I were able to give zero stars I would but one is the lowest you can go. BooooooooHoooooooo

Never ever work with them! They are the worst! Customer service in India is terrible.
I tried to book a flight on their website. They sent an email that they need more details. When I called, they said they proce was up 50$. I agreed. after half an hour, another email. I call India again. Guess what, the price was up again. I screamed. The person said they will keep the price as it was. Guess again, they charged the higher price.
I got a confirnation email with one additional flight that i didn't reserve, and a price 3000$ more than the original price (yes you see the correct number).
I call India again. They say it was a mistake and they will send a corrected confirmation. They indeed send another email. Guess again. The same mistakes.
I call the airline to confirm they have the flight and to ask they email me confirmation themselves. The airline said they cannot because of the extra flight they mistakenly put on the reservation. I call India again,..... well this went on and on and on and on..... I called about 8 times to india to get this reservation correct and it is still not so.
Again, DO NOT DARE WORK WITH THEM. THEY ARE NOT CHEAPER ANYWAY, AND IF THEY ARE, IT IS BETTER TO PAY COUPLE OF MORE BUCKS AND GET IT RIGHT.

I booked a ticket through Travelocity's website on Friday. I received an email confirming my reservation. Then I received an email the next day stating "the revenue protection department" needs to verify more information. Which by the way, the email looked like a Nigerian email scam and didn't look like it was an official email from Travelocity in any way. No one from that department ever called to verify this information with me at the numbers I provided, instead they somehow called my family (which I was surprising by flying over for Christmas) and questioned them about my flight. I have no idea how they got their phone number and why I was not called at the numbers I provided. I then received another email a few hours later that my reservation was canceled. So now flying over to "surprise" my family is ruined all for nothing since I don't even have a ticket anymore. I've booked countless airline tickets through various websites and have never encountered this. After reading that this same situation has happened to a lot of other people I regret ever using this website and will never make that mistake again.

My wife and I booked a non-smoking 2 bed room for a child's soccer tournament 6 weeks in advance. Upon arriving at hotel they only had smoking rooms available. My wife has asthma and can't stay in a smoking room. We were forced to go to another hotel. Other guests were in lobby with same situation. Hotel manager was apologetic but useless. She did say they hated dealing with Travelocity as it hurt their customer satisfaction rating. Travelocity refused to help; also useless. I spoke to 4 different Travelocity foreign dignitaries and bottom line was $100 wasted. One of the Travelocity foreign diplomats called again 2 weeks later just to enrage me and confirm they would not refund the money. Would not recommend this hotel or Travelocity again.





1 stars

I don't even know where to begin!........ EXCEPT PLEASE DON'T USE TRAVELOCITY!

I tried to book a flight+hotel deal with them online, it was for a inter-island flight Kauai to Oahu, found the flight and the hotel I wanted for $535 got to the credit card part and clicked continue, there website had a "flight no longer avaiable, please find a new flight, so I did and the same message re-appeared. There was obviously on my end no confirmation and no proof of any charges. I decided I should try expedia and realized my card was declining I called my bank to see what was going on and they said travelocity has 6 different charges for different amounts. I needed to book this reservation ASAP so I couldn't wait for all those charges to be released. Travelocity did give the bank there ok codes to release what I thought at the time all the charges, including one for Hawaiian airlines. Next day I decided everything should be ok now and I would be able to book, my card was declined again I called my bank and they said travelocity has more charges along with one from American airlines...called travelocity they tell me they have no record of any reservation for me or any pending charges, and that they have no clue where all the charges would come from...ok at this point I was pissed 1 because I needed my flight made ASAP 2 american airlines was charging me..and they don't fly inter-island.. 3 travelocity f-up and didn't know what to do because they claim to have no record of me and my charges...charges are still on my visa card nothing has been fixed. They have the worst customer service EVER! they are in India and they are rude! they were shouting and screaming when all I wanted to know was why were they charging me all this for a reservation that wasn't even made!

Think 10x's before using this site.the extra $$ is worth booking with expedia!

Worst travel website to deal with, along with customer service. Booked a cruise through the website. I found out that I would have to change the cabin if possible. Though Carnival it would have been possible, but during this process"hold on a minute, you booked with Travelocity. You'll have to go through them." So I did. What a pain in the neck. I was basically talking about an upgrade of a cabin. Through Tavelocity it would cost an additional $400. Through Carnival $60. Travelocity refused to help on this matter and would not help on the price. Needless to say I will not be going through Travelocity again.

a group of us booked with travelocity to go 2 vegas for our friends 40th birthday. we were supposed 2 fly on 20th of april but due 2 d volcanic eruptions our flight was cancelled from dublin.We were told our money would b refunded and are still waitin 16 weeks later. they told us this week it will be another 45 days. customer service has been terrible tryin to deal with them.we can't book another trip till our money is refunded and they couldn't care less.i would never book with them again

Tried to book a vacation package on the Travelocity website. "unknown error" wouldn't allow the reservation to go through. Called customer service to book reservations. They forgot to add our car rental. Wouldn't honor original price on website. Cancelled order and added car at the same time. Had the entire customer service department trying to figure out what they did.

Entire booking/canceling/rebooking process took over three hours. Was on hold for most of that time.

Wish I had used one of the other vacation websites. I certainly won't be using Travelocity again.

I'm writing because I've had such a frustrating experience with Travelocity I feel I must share it to warn others about this company.

I booked a flight with them and never got any type of confirmation email. I waited several days and up until a few days before my flight, and finally had to call their customer service department to get it. I couldn't use the online option because the only search criteria was trip ID, which I did not have. I call customer service and am directed to someone in India who I finally get to understand that I don't have a trip ID and never got a confirmation email. He is finally able to understand and send me my trip information. He also tells me I should receive trip updates from now on, even though there's a banner on the email that says travelocity doesn't have my email address so wont' send any further updates. No worries he says; I'll get them.

A day before the flight, where I normally expect to receive advance check-in notices from the airline, I've received nothing. I try to search for my trip via the website and my trip ID, and I'm advised I have no trips booked. Not wanting to deal with their customer service in India again, I resort to going to the airport and going to a kiosk to print my boarding passes and hoping for the best.

Thankfully I'm able to get my passes, but find out one of the seat assignments has been changed. I've been moved to the back of the plane, just outside the bathroom. Lovely.

A month after my flight was charged to my credit card, I open my subsequent credit card bill and see another charge from Travelocity for trip insurance to the tune of $19.95. Upon calling customer service (in India) about this charge, I find out that you are automatically enrolled in and charged for trip insurance - you must deselect it in order to avoid being charged! This, in my opinion, is a sleazy and misleading way of doing business. I did verify the email confirmation noted I was being charged, but who reads all the fine print? I've never had any type of insurance automatically added in booking any flight with any other airline, or rental car place for that matter. My fault; they took advantage of a sucker.

Calls to their customer service dept in India and US-based Customer relations department were answered, but they would not credit this charge, even given the poor experience all the way from start to finish.

I simply would advise others to be wary. The trip confirmation email problems, lack of direct check-in emails for flights, lack of trip details when searching on their site once I had my trip ID, and automatic charges for insurance unless you specifically say you don't want it were a pain in the rear for me and enough that I had to notify others. Finally hope you enjoy seats in close proximity to the bathroom no matter what you choose because that's what I got.

I went onto travelocity.com to book a package deal for my vacation. After giving in all my information and my credit card # a message comes up that the hotel i selected is no longer available. So i waited another day and made the search again and again the same hotel came up so i tried again to book it and the same error message came up. So i decided to call them which was so frustrating - they are located in India so everyone you try to talk to has this heavy english accent!! The comunication was so difficult!! then when i told them where Im going... they quoted me a price $300 more expensive! they transffered me to supervisors and manager... nothing helped i told them to check their website and they told me they dont see what i see! All in all it was a frusterating 2 1/2 hour conversation with them and didnt help a thing!! Do not use their website and believe all bad reviews!!

We booked a Suite in a hotel in CT through Travelocity recently. We came there around 9pm with our kid and this hotel told us that Travelocity never sent them anything about our reservation and they didn’t have any room available. We called to Travelocity and their agents and managers did nothing to help us. They were absolutely rude and ridiculous – asking us to pay more and only after that they could help us to find a room (not a Suite and with one (!!) King Bed (for all of us!!) in the area. They didn’t give us a refund – so I called to my bank to cancel this transaction. We’re going to court – that’s for sure. I missed my classes (that’s why we came to CT), our kid were soooo tired and was trying to sleep in the Hotel lobby (because it was already 1am!) We lost four (!!) hours talking to them – are they going to pay for our cell phones? We used to travel a lot and this is the first time when the company that made a mistake (I know it happens – and that’s OK) didn’t care about their customers (that’s the problem).

Avoid this company like the plague, their customer service is absolutely atrocious. I wanted to change or cancel a hotel reservation on my last trip, and when I called Travelocity's customer service number, I waited on hold for more than half an hour. When somebody finally picked up, the man's accent was so thick I could barely understand him. I had to ask him over and over to repeat himself, and after a while he just refused to repeat what he was saying anymore, and I had no idea what my options were. I ended up losing all my money. Their agent had no concept of customer service, it was obvious he had no interest in helping me solve my problem, he was just reading off a script. I shared my experience with Travelocity and have received no response in 3 weeks.

I had my first and last experience with Travelocity.

I booked a hotel for two nights in the Washington D.C. area.

When I received my confirmation I found that they did not book me at the hotel I asked for. The hotel they booked me at has a very bad reputation with cockroaches, bad food, poor service, etc. Eveyone said "Do not stay at this hotel', "Never again", and so on.

I called Travelocity back and they said the hotel had a "no cancelation policy". This is for a hotel that I never stayed at and they booked me three days ahead of the proposed arrival time. It is interesting to note what happened when I went out on my own to find a hotel. I found a great hotel but unfortunately they had no vacancies. They offered to find something somewhere else and guess what hotel they recommended???!!! There must be racket going with that hotel.

I am still working this out with my credit card company. It was supposed to be credited but they did not do it yet. I am fuming mad with my credit card company too but they know that if they fail to get this charge removed that they will be losing my business too at a minimum and there will be more bad news for them and their claims dept. Someone will get fired over this if it is not taken care of.

I think travelocity is a sham. A friend of mine told me after the fact said the same thing happend to him with travelocity. I wish I had known that.

I caught their supervisor cheating.

On June 23, evening I tried to book an airline ticket online. 3 times I received a message that there's a technical error and the request cannot be processed. 24 hours later (June 24, 2010, 6 pm) I tried to book it one more time from other laptop. Got the same mistake. I called and tried to book over the phone and was told that there's a problem with my card. Called my bank and was told that my card was charged 4 times for the same ticket and my balance is over the limit! I called one of the Travelocity supervisors and we spent another half an hour speaking with my bank and cancelling the charges. Then I asked any compensation for this terrible experience and several hours I spent with Travelocity.com. He refused to provide anything. Then he said that the price of these tickets went up to around $950 (from $833 before) but he would be able to keep it at the same level. After this conversation I checked the price again from another computer and the website showed the same old price, $833!
That’s not only the worst experience of buying tickets online, but also a cheating from a supervisor!

PS After that I never received a ticket untill called again and spent 36 minutes speaking with a representative. She was not able to explain why it was not under My Stuff part of their website.

Sadly, the lowest rating possible for this site is a one star. If there were no stars, I would definitely click on that. While doing college tours, I had to book a flight to return to New York. Everything seemed to go just fine. I received my confirmation that the flight has been booked. After receiving the confirmation, I went to sleep. I got up in the morning and was no where near a computer. Luckily I checked my email the afternoon prior to my trip and was notified that my flight was cancelled. It was canceled because I needed to confirm that I was the credit card holder. They "called" me but the call did not go through and they did not talk. I automatically assumed that the call was a prank. It was a hassle to find another site that still had tickets that weren't overpriced. Luckily Orbitz did the job.
MY ADVICE? DON'T USE THIS SITE TO BOOK YOUR TICKETS. IT'S REDICULOUS. MY ORIGINAL TICKET PRICE WAS 175 WITHOUT TAX. IT WOULD COST 275 TO REBOOK THE TICKET. I UNDERSTAND THAT IT WOULD BE MORE COSTLY LAST MINUTE, BUT THE PRICE ON THE AIRLINE SITE ITSELF WAS ONLY 245 AND NOT THE JACKED UP 275 PRICE.
I'm sure good people run the site and all that jazz but they need to strengthen their management skills. The process should not be so complicated. No one has time to reconfirme a "confirmed" ticket. URGH!

I would not recommend this site to anyone....I had a reserve for a B&B in Savannah, Ga for a date in May. When I arrived at the hotel, they told us that they had overbooked and we were going to another hotel. We asked why we were not notified, the front desk person said. They tried calling Travelocity, but they would not furnish them with any information on us. They asked them to connect us, the Travelocity rep. said no.

I will not ses them again.

I have a one night booking for a trip in a few weeks in Hampton Inn Baltimore/White Marsh through Travelocity. I had to make the booking early to process my VISA but it seems I still won't get it in time. Travelocity cancellation policy is clear:

"We know sometimes you have to change your plans, which is why we do not charge any cancel or change fees. We do, however, have to pass along any change or cancel fees that come directly from the hotels or airlines."

So it's the hotel policy then that when I wanted to cancel, they said the cancellation penalty is 100% right? Wrong. I checked other sites like Booking.com and the same hotel there have this policy:

"If cancelled up to 18:00 on the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged."

I can even cancel after check-in time on same arrival day and get it free of charge! While with Travelocity, I am trying to cancel two weeks in advance with zero refund. So it's obviously not purely hotel policy, seems travelocity just likes to cash-in

Absolutely Awful. My fiance and I booked our honeymoon to Maui in March but recently found out the Kea Lani is undergoing major renovations while we are scheduled to be there. We called travelocity to find out what we could do and they said for 173$ we could change hotels. So we did our research and called back. I waited on hold for an hour for a manager after speaking with someone who barely spoke English-alex- and couldnt understand my situation. Once I got on the line with a manager, he said he was working with the marketing manager to make the changes but would have to call me back later that day. NEVER LET THEM HANG UP TO CALL YOU BACK!!!!!!! Because they wont. We called back later that night and said we had not heard from him and Dorothy let us know he would call the next day. So here we are two days later, I have now been working with Alex that i spoke to two days ago, who now says he does not know who allen, the mgr we spoke with, is. transferred to a manager after 30 minutes, who was entirely unhelpful. I argued with her and she asked 3-4 times if she could call me back. She said the marketing managers were all out for 2 weeks and we cannot make a change to the reservation until they are back. Or they can refund the hotel portion of the reservation adn we can re-book with the Grand Wailea. Sounded good, but turns out it woudl be an additional $1500 to do that even though the entire package deal was less than our original reservation. I said no i need to speak to your manager as I'm sure there is something we can work out. She tells me the same thing but says they will be back in a week or two and we can cal you then. But later she says unless we can contact a marketing manager sooner than 2 weeks we cannot make any changes. After telling her this is ridiculous and bad business she tells me those are my only two options but does not try to confirm these elusive mgrs are actually gone for 2 weeks. So now I have been on hold for 1 hour 30 minutes and she is working to confirm the changes to my reservation. I do not have much confidence.
It seems they just try to outwait you. And after every 20 minutes or so ask if you would like them to call back. And oh yes, everyone that can make changes to reservations is gone for 2 weeks. or1-2 weeks, or may be contacted in less than 2 weeks. Absolutely terrible. This is adding up to about 4 hours and I just really hope they finally make this change or I may lose my damn mind.

First Experience, BAD. After searching other sites for airline and hotel from Az to Chicago, Travelocity seamed to have the best deals. WRONG. After picking my flights and hotel, then giving them my card info, I was then informed it was all booked up. Why would a site even list the options if not available. "Would you like cheese with that" "yes, please" "Sorry, not available".

New search and several new attempts at hotels brought up a new issue, 1 room = 1 bed. I needed 1 room with 2 beds. That is an extra. "What, you want elevator service to the 30th floor? that is extra" I do not know if this a normal hotel scam or part of Travelocity, several hotel were that way, but suddenly the hotel part was getting more expensive.

Not to mention in my many attempt also gave way to many website errors. Web page no longer available, can not find web page, or web page not responding after pressing the confirm button. Still not sure if I have been charged more then once on the card.

Have not been on the trip, yet. Only time will tell if this whole attempt if a failure. Many of the reviews would indicate I am in for many headaches over the nest few weeks. Next trip will involve a different company.

I booked a reservation through Travelocity at the Holiday Inn Express Suites, Amarillo, Texas about two months in advance. Yesterday I found out that I would not be able to use this reservation after all. I called Travelocity and spoke with someone who sounded as if they were in a foreign country and spoke with a very, very heavy accent. When I tried to cancel, they told me that all three nights that had been prepaid would be forfeited ($317), even thought the reservation isn't until 3 weeks from now. When I asked to speak to a supervisor this person would not let me do so. They referred me instead to Holiday Inn, who they say keeps the forfeited deposit. I then called Holiday Inn's central reservation line, who referred me to the Holiday Inn Manager in Amarillo and/or Travelocity. I then spoke with the local Holiday Inn Manager, who referred me to Travelocity. None would refund the deposit.

While I understand a reasonable cancellation fee to cover administrative expenses, charging $317 cancellation fee is anything but reasonable. I urge all readers to not book any hotel stays through Travelocity or at the Holiday Inn.

Yesterday I decided to use Travelocity Top secret booking. I booked a "3 star" hotel. After getting it assigned I went to do research. It was a 2 star hotel or 1 star at every other site and it had horrible ratings. I called to inform Travelocity. After 2 hours of hold time over the past 2 days and false promises of callbacks, I basically was told - We have it rated as 3 stars so therefore it is a 3 star hotel. They even had the audacity to tell me to go to this sleazy hotel and then they will accomodate me elsewhere. The said thing is that the Top Secret only saved a few dollars over booking normally - Although no one that did research would ever book this hotel. I am going to see if Visa will stop payment on this hotel. What they are doing is probably an illegal tactic.. If not illegal, it is certainly unethical.

Just a fair warning about using Travelocity. We booked 8 tickets to Florida for a wedding. We thought we had done so well with a great price on Travelocity and non-stop trips from Chicago to Fort Myers.
Lo and behold, we received an email 2 days after we booked the flights, that the non-stop flights were no longer available and they had rebooked us on 1-stop flights, one of which would have gotten us to Fort Myers too late to attend the wedding festivities, which is the primary purpose of the trip!! We then spent many, many hours on the phone trying to get a refund, since the travel times were no longer working for us. This was all to no avail - it appeared that they had no intention of refunding our trip, despite the fact that they made the change to our tickets! We are still spending hours on the phone with them trying to get flights that will get us to Florida in time for the festivities. It has been a NIGHTMARE, and we will never use Travelocity again. Believe the bad reviews!!

I booked a hotel for three nights online through Travelocity and got the best deal. I got the confirmation through email and I checked in to the hotel with my family in a breeze. I checked out the reviews first for this company and got scared with the bad reviews and changed my mind when I was trying to book for the first time. I finally decided to try again and give them a chance and I'm so glad I did! We had a great vacation, thank you

I booked a flight/hotel package with Travelocity to Tampa/St. Petersburg FL for my family of three before coming across this site. After finding this site and seeing these reviews, I was terrified that I had made a bad decision in booking through Travelocity. However, I have to say that the trip was flawless. I had absolutely no problems with the flights or the hotel and I feel confident using Travelocity again in the future.

I was not able to change my flight and was advised by a Travelocity customer representative to buy a new ticket. I was told that I could redeem credit for my previous flight up to 12 months. When I decided to redeem my credit I was told that I had to pay $180 penalty fee to be able to redeem $150 credit. NObody ever explained that to me when I tried to change my flight. They just told me that I had $150 in credit.

DON"T use Travelocity

I would NEVER, NEVER make a reservation with Travelocity again. I will not even provide you the details of my four phone calls over three days with their customer service department that ended up lasting over 3 hours. You would think I was crazy to keep pursuing a refund of one nights hotel stay. We were initially refused a refund because we did not provide 24 hrs notice even though our flight was cancelled due to weather LESS THAN 24 hrs prior to our reservation date.

Travelocity said they could not refund the money without authorization from the hotel and the hotel said that only Travelocity could refund the charges. I had one conference call with both Travelocity and the hotel manager in which the Travelocity rep and the manager argued back and forth about the charges and confirmation/cancellation numbers. Still didn't get any satisfaction although the hotel said they were only going to charge a penalty amount and not the full nights stay charge. They argued about who had spoken to who and what they said.

Then the rep said they would give me partial credit and that he felt the hotel manager had been lying when he talked about the contact dates and that he had a contact noted in Travelocity records for one day earlier than the hotel had noted. He said they would credit me for part of the charged amount.

I asked to speak to a supervisor. After another 20 minute wait, the supervisor came on the line and said that I had not contacted them until one day later than I actually did. I told her that the rep had already confirmed the initial call in their records - she said that note didn't exist and again offered a partial refund. I refused and will dispute this total charge with my credit card company.

Any reputable company would have done a full refund just because they had provided such unbelieveably poor service, but not Travelocity. The other posts that talk about the only word they know is "NO" were absolutely right. The have no concern for providing customer service, just for making the reservation and collecting the money.

I will never use Travelocity to book a flight again. The flight change and cancellation policy is outrageous. I expected to have to pay a penalty when I changed my flight plans, but to have to pay almost the price of another ticket is outrageous! If I could I would give them 0 stars!!!

Worst experience ever. The customer service people were worthless when my flight with United was cancelled. Even after I called them about the flight I had to call them again to ensure my hotel room check-in was changed-which 4 hours later they had not taken care of. Still waiting to get reimbursed for the night I missed at the hotel due to the flight cancellation! Go somewhere else unless you want to spend your time arguing with customer service that's located in India and impossible to understand!

I booked a cruise Travelocity for a cruise around Hawaii. I had booked our cruise about 3 weeks prior when I started to look for shore excursions. I went on NCL's web site to compare there prices versus doing it on my own when I discovered that the itinerary on travelocities web site was different than what NCL had. Travelocity had the ship leaving the embarkation port an hour later than NCL. They also showed that we would be the port Maui overnight when NCL showed that we be at sea for a day that we had planned on being on the island.

Upon calling travelocity there only comment was that it was all NCL's fault and there was nothing they would do about it. I realize they can't change NCL's schedule but I think I was due some compensation for being in port for one less day than we had planned on and for not providing the incorrect information on there web site. Had I known this we would have chosen a different week.

I know I will not use travelocity ever again.

Is there a rating for really terrible?

I should have googled Travelocity's service rating before booking with them as I had hesitated dealing with an online agent as I found that dealing with the airline directly is so much easier... however, much to my better judgement, I went ahead and searched expedia and travelocity (as I keep on hearing their name advertised on Amazing Race) and booked a ticket to go to South America from Canada.

I've flown many times before and have made many bookings and know that airlines have different fare levels and usually, the cheaper ones are the ones that go fast, thinking that I was ahead of the game, booking a month in advance, I would get the best priced tickets... so I shopped online and found that travelocity had the lower ticket and they were advertising how there was only 1 seat left... so I went ahead and booked it, under the belief that i was getting a better priced ticket. That was january 5.

3 days later, I went online to check out prices (feels good to know that one had a good deal) only to find out that a lower price is being posted on TRAVELOCITY! I called them up asking for a price adjustment as they have posted a lower price... anyhow, you know how it goes, you get connected to a call center in India and its the same story as you would read, they do not want to do anything for the customer.

Never again will I use travelocity... their intergrity is compromised and their non-existent customer service is just aphaling... its sad actually... i will know better next time to check reviews before I go....

Expedia is cheaper than Travelocity.

Worst customer service of my life!! I made three phone calls, was on hold 2 1/2 hours, sent three emails and my situation was never resolved. The customer call center is a total joke. They only know three canned lines and stick to them. Asking for a supervisor will not get you anywhere...they only know the same three lines. Forget sending an email...72 hours later and no follow up. Basically no one care a bit about you once they have your money and reservation. NEVER AGAIN!!

Costumer service is great when you want to book a flight, but God forbid life happens and you need to cancel! They will outsource your call to India to a person who can only say the word "no" in English.

My mom was dying in a hospital in Minnesota and I had to book a last minute deal with Travelocity. Unfortunately, my mom died before I even reached the airport. I called immediately to cancel my reservation and the Indian man on the phone told me I had two choices, 1. Fax a copy of the death certificate or 2. Book another vacation package. The last thing I felt like doing was going on vacation so I opted for the first choice. He said I had to fax the death certificate with in 24 hours to get a refund, but death certificates take 1-2 months to process!

After staying up all night pleading with the supervisor over in India to call the hospital or funeral home to prove my mother had died hours before. All he said was, "No, rules are rules." Losing my mother was the most traumatic event of my life, but I will never forget how this merciless company treated me and kept my money after all I had been through.

NEVER USE TRAVELOCITY!!!

Travelocity sucks big time. They had issues on there end booking the trip online. After still no confirmation after the 3rd time we gave up. We still have no confirmation however we have now 3 charges on our credit card and can't even book somewhere else because our credit limit is exceeded now. Thank you f***ing travelocity.
Avoid Travelocity!!!

So Yesterday I bought a ticket for my sister. I paid with my Debit card and I recieved a confirmation email from them. I printed out her "E" Ticket and I logged off so I could help her pack for her 6:30pm flight.
About an hour later I received a phone call from an unavailable number. I didn't answer it in time so I waited to see if they left a message.... No message was left so I didn't think anything of it.
I dropped my sister off at the airport and sad goodbye. She went inside to go check in. I got a call from my sister who was hysterical saying that travelocity canceled her ticket!! This was after they had already taken the money out of my account!!! I ran to my computer and I found an email there saying that the ticket was inactive until i called to comfirm addtional info.
So I called and asked why they canceled the ticket. They said because I didn't answer my phone when they called to make sure it was indeed me who purchased the ticket!
I freaked because they dont indicate it on their site they they have to call to confirm and they never left a message so I could have called back. I had no clue! Not to mention they SENT A CONFIRMATION EMAIL!!! Plus they should have never taken the money out of my account like they did if they were trying to be "Precautious" to make sure it wasn't someone else using my card.
So I had to buy another ticket for double they price of the one I had purchased eariler and I had to leave my sister stranded at Logan Airport! Im in the process of complaining to them.
This was their screw up not mine and the made a pregnant woman VERY mad!!!! They are gonna be sorry they screwed with me!
BOYCOTT TRAVELOCITY!!!!!!!

BEWARE!!! of travelocity
Travelocity 24hr price guarantee is the biggest scam. I purchased a cruise through travelocity.com and found a cheaper price not more then an hour after I purchased (Monday). I sent in the forms as stated on the website. I waited 48 and heard no response. I tried to call the customer service and got tired of waiting.

Emailed the customer service Wednesday and received an email back Thursday stating they had checked the price from cruise.com and it was the same. Which was true in the fact that on Wednesday or Thursday the price changed and match Travelocity price (cruise.com ran the same deal the following weekend). In the email I was told to call the customer service to see if they could do anything for me. I called Thursday waited 15-20 min on hold and then was told their was nothing that she could do for me I would have to call back Friday between 7am-5pm. I called Friday as was told waited on hold for 15-20min and was told to wait on hold again for her to contact the guarantee department. She was never able to get a hold of them. The representative told me that she would call on Monday and let me know. I received and email on Monday (not from the lady I talked too) stating that the issue had been resolved, with no resolution in the email. So I called and waited on hold for 20min told the representative the long story. She placed me on hold for 10-15min and then came back and said the price was the same and they would not match cruise.com price. Even with the lower price from cruise.com that travelocity price was the same. Which was not true at all cruise.com price was still a $100 dollars cheaper. (I ran the cruise as if I was going to buy it from cruise.com, but did not purchase it) Learn a lesson from me NEVER USE TRAVELOCITY THEY WILL SCREW YOU OVER.