Liberty Travel

We booked a trip for two couples to Sandals Ochos Rios to celebrate our 35th anniversary, and were very happy with the deal the travel agent gave us, along with the assurance that any problems would be handled by her. Everything was great until we arrived at Sandals and the disaster began, including not getting what we were booked for as far as rooms and very poor customer service. We complained at the resort and they just didn't care. When we returned home the travel agent called to see how the trip went and we told her of all the problems and she assured us that she would contact her Sandals Rep and she would get back to us. Well it has been 5 months and still no answeres as to what happened or what room we were actually give. To her credit she has tried to resolve this but to no avail and I haven't heardfrom her in months. We had employees staying in the same Villas as we were given. I have always used a travel agent because I didn't want to deal with any problems, but from now on I will book online, and this way I will have my credit card company to back me up. My advice to everyone BOOK THE TRIPS YOURSELF...travel agents are no help.

Liberty Travel, at least in Chicago, is awful. I planned my own vacation, and paid them to make the arrangements. They screwed up, made me miss a transfer, cost me over $500 in double hotel fees, and told me I should have bought the expensive insurance instead of relying on them to be competent. They are awful. Use at your own risk. I will never book any travel with Liberty Travel again.

omg.... i have to say in my life time i have made maybe 2 reviews but i need to tell u guys of my horrible experiance with liberty travel in jericho. I was referred to this agency by my friend... and i conacted them to get prices for a wedding that i am planning. when i sent my info to them i spoke to the agent and advised that i will have my guest just call to set up their travel needs i also told the agent that i will be putting her contact info on all 100 invites and we agreed that she will be able to take care of this. well she has not gotten back to any of the people i am here pushing my guest to book and here they are making a disaster she told me that she was going to hold a group air rating when she dissapeared for 2 weeks and i spoke to a co worker it ended up being she was going to send all my guest to another country,., another country u would think she must be a new agent no she is the manager... wtf.... now she doesnt call anyone back and is just horrible! what a nightmare... i wouldnt reccomand this agency at all please do not use them!

Travel agents work for YOU. Our job is to find the best deal to fit your budget, not the one that earns me the most commission. An agent should have your best interests at heart & be there for you from hello until you return from your vacation.

Large travel agencies are concerned with commission first & as a result have a revolving door for agents. They're NOT concerned about the agent or customer loyalty & use underhanded tactics with customers & other agencies alike.

Find a reputable agency who accepts payment to the resort or cruise line directly & who accepts credit cards for your own safety. You're not getting a bargain booking through anonymous web sites who aren't available if you have a problem. YOU ARE NOT getting a bargain on these mass internet sites, in fact, they very well may not mention specials or upgrades that are available. The person you speak to, often not even an agent, knows they probably will never speak directly to you again. Even airlines like American no longer work with them.

Find a reputable agent & avoid the following:

1. You've Googled "Mexico vacation," and come up with 17.8 million responses. Need a little help editing those choices?

2. Remember when you used that obscure website to book your hotel, and when you got there you spent your beach vacation overlooking a parking lot?

3. How many hours were you on hold with the airline when your flight was canceled because of a snowstorm?

4. Did you really mean to spend your honeymoon at that resort whose one tiny pool was filled "all day" with 12 screaming children?

5. Who knew that when you booked that "villa" in Tuscany, it would be a small room with a kitchenette and no air conditioning? Funny, it looked much better on your computer screen.

6. No one explained to you that in July, it's winter time in Rio, and so you showed up there with nothing but five Hawaiian shirts and three pairs of swimming trunks.

7. How about the time you really needed a restful vacation, and you ended up in New Orleans during Mardi Gras and someone threw up on your shoes?

8. Yes, I guess that hotel must have used a telephoto lens when they took a picture of those guest rooms that you saw on their website.

9. I suppose contacting the Attorney General to resolve the fact that that Internet site has billed your credit card three times instead of once is the only route to take at this point.

10. It was definitely odd that there were no cab drivers at the airport at 3 o'clock in the morning when you finally landed in Costa Rica, but booking a transfer to your very remote hotel would have been a good thing to remember when you purchased your airline ticket and hotel online.

I fall for their tactics everytime I am searching out a vacation. I again found a cheaper deal (849 dollars cheaper than a deluxe hotel in Disney which has some great deals out of Boston for the same time period) but hey $849 is better in my pocket than in theirs. Mind you I wouldn't ordinarily stay at this deluxe hotel I can get somewhere else because it it so expensive and if far succeeds Port New Orleans Riverside in Disney that Liberty Travel was advertising at a cheaper rate. However, Liberty Travel caught my eye again because it advertised a cheaper rate for the same period 12/31/10-1/5/11. So I said let's go for it..but before I even sent my inquiry I knew what was going to come back.

When I plugged in the dates LT came up with Port New Orleans Riverside including air fare/5N 6D for 3 adults and 2 kids for a total of $1, 151.00. I was talking to my sister at the same time and said..hey if it's legit let's go for it. Ha..what was I thinking. I could actually get into their link because a message came up when you clicked on the price that said "agents commission decreased on this package" whatever that meant. I took it as they just wanted to dump the packages as it is getting a bit late..but sometimes for the consumer it's the best time to get a deal.

I sent an email and told them if the price wasn't legit don't even bother contacting me. I further explained in my email that LT has a tendancy to pull this kind of stuff all the time. I also said I had other options so I would appreciate if it did exist to contact me. Well, needless to say, they contacted me in spite of and played really confused and asked that I send them a copy of "their link" which stated this as I am sure chabota already knew wasn't there.

I told the woman who phoned me that I would send the link as "she requested"..of course expecting it wouldn't be there at the price that I had seen this am. I could tell by the way she was on the phone not even offering to look it up or see what else they could do. But, fooled again, I expected that maybe it would still be there and she in fact may just be confused..okay..not. They added a $1,000.00 to the package price and she questioned the message that I could read regarding the agent's commission and that she was really confused about that and didn't know what it meant...so I guess I can't read!!!! I guess at this time of year I had nothing better to do than to be taken in by Liberty Mutual yet again with their advertising technics.

Deluxe Hotel...is legit of course not through Liberty Travel...and it is $2000 complete, which is a great deal for this hotel and this time of year!!!

I wouldn't recommend them to anyone!!!!!! They recommend in writing reviews on their site to be witty and amusing...Sorry, I can't be because I don't find it funny.

I switchd to Liberty Travel because my Old Travel Agent was useless. well much to my surprise Liberty Travel is even more useless. Next Time I Travel I will NOT even bother using a Travel Agent I will do the work my self on line . Liberty Travel Welcomes in you with open arms once they find out you are booking something and they booked your vacation they drop the ball from there. Very Very poor customer relations ! And to top it off they charged our credit card twice ! Nice going Liberty

1 stars

I used Liberty Travel to book flights for my honeymoon in Australia and New Zealand. Agent offered us no insight and simply booked the itinerary that I had already come up with. I asked about booking at a hotel in Cairns, agent told me that he would need to get back to me, he never did. Left the agent several voicemails inquiring about trip insurance (free money for travel agencies) and never got a call back.

What got me to write this review though was my experience today. I called to ask what their emergency number was should I have any problems while traveling next week, and I was told they don't have one. They don't have any phone number that is manned 24/7. They told me that if there was a problem outside of their business hours, that I would need to leave a message and they would get back to me when they got in.

First of all, probably most obviously, business hours in NJ fall in the middle of the night in Australia and New Zealand. Second, I didn't plan on carrying a cell phone on this trip...how will they get back to me??

The only reason that I booked through a travel agent was so that I can get in touch with someone if there's a problem. Apparently that's not the case with Liberty. What's the advantage of booking with them? They didn't help plan the trip, I had to call Qantas and reserve my seats myself because they said they couldn't, they didn't ever call me back, they weren't any less expensive than anyone else, and they don't offer you any support.

My wife and I went to the Oceanside NY store today to book a trip. Three women employees were there. One was on the phone the other two doing nothing. After taking our last names, we were informed that we would need to wait for the agent talking on the phone and it would be a few minutes at least.

Since we were the only customers in the store at the time, we left in disgust.

When there are more employees in a store than customers and you still can't get any help, there is something terribly wrong.

I wish we had read the reviews on this site before going there.

What a s--t bag outfit.

None of the good experienced agents that used to work for them are there anymore. What else can I say-- they hire idiots now!

It's funny that the only good reviews are from travel agents that work there. I'm glad to see that there are enough bad reviews to keep that tactic from working. Don't get scammed by them. Just say no.

wow I am horified at these reviews because I am a travel agent at Liberty Travel. I bend over backwards for my clients. I have had the same clients for 25 years because they know they are in good hands. If you have a contract signed then everything that is on the contract should be delivered and if it is not you should go right to the manager of that branch. We match internet prices and then beat it by 10.00 pp. My clients are advised to reconfirm your flights 24 hours prior and to do your boarding passes. As for your hotel, who nowadays does not go online to see the reviews and location. I myself check out trip advisor if I have not seen the hotel first hand. As travellers you have to have a responsibility to know what you are getting and not just sign away. As for the insurance it is something we sell we dont do the claims and can not tell you if your claim will be covered due to the reasons of the problem. Airlines do have schedule changes and do move your seats and sometimes without our knowledge that is why you reconfirm people!!! If my client calls me with a problem I do everything possible to solve the issue as long as it is in my power. If you get a hotel that is 499.00 and dont like it then you should have paid more to have the 4 or 5 star hotel. What did you expect for that price? An oceanview is that an view even if you have to bend your neck to see it. If you want oceanfront then pay for it. Stop bitching and look at your own jobs and tell me what you can and cant control. I know there is poor customer service in every business possilbe.

I had to laugh when I saw a review of this. I had a job typing for the behind the scenes office for this company in LA. It drove me kind of nuts the bickerings and I had to quit it. I really should have stayed but. There seemed to be a lot of trouble with the travel agents and the travel companies. I can just imagine that someone would have trouble with it. The manager in the office was very smart on figuring travel. I don't think he had the office controlled though. They would also laugh about the tour places like Sandals.

The worst service I have ever had from a travel agent. I dealt with Kim in Monroeville PA. My wife and I booked our honey moon to several Greek Islands (3 stops). The response time for our questions was horrible. And on top of having bad response times...several days.... she would respond and not answer our questions.It was like pulling teeth to get a copy of the itinary and receipt and she continuously blamed the company they were dealing with in Greece (evidentally they do not book directly with the resorts. Every question you have has to go through a second company who then asks the resorts). WE DID NOT CHOOSE THIS COMPANY WE CHOSE LIBERTY TRAVEL. PLEASE DO NOT PLACE THE BLAME ON OTHER PEOPLE.

So all this had my wife and I worried so we decided to email every resort personally (time we should not be wasting since we are paying someone to do this for us). Well we are leaving for our trip tomorrow and just found out one of the hotels has no idea we are coming... If we hadnt been proactive and emailed this company we would have shown up in a foreign country with no reservations. The last thing I want on my HONEYMOON! So my wife calls Kim who talks to her in an aggravated way because we are asking her to do her job! GOD FORBID. She then emails us back and says that she will deal with it on monday after we are already in GREECE! So we are going to have to find phones/internet while we are traveling to maintain communication to find out if our second resort has us booked. Which btw, is going to ruin the first resort since we are going to be worrying if we even have reservations at our next stop.

Moral of the Story....Liberty Travel...Never again...

**Edit** One other thing I forgot to mention... My wife and I booked the trip ourselves on Orbitz to get a price. Over $1000 cheaper...

Absolutely terrible - I dealt with Julie in the Catonsville, MD office and have been dealing with Dawn Tuccio in NJ since I came home from the trip, with no satisfaction, no answer to my questions, and no offers to try to make the issue better. This was a wedding trip, and several of us had issues; the family members that used a different agency had no issues at all.

Julie was never available to speak with, and would not return calls if you left a message, so your only option was to sit on hold and wait. She did not book the flight as requested, and our return flight was a total mess because of it. I ended up spending $140 in roaming charges in Punta Cana in calling the airline the day before (as my agent suggested) to try to get the issue resolved. Every question I had, I had to hunt the agent down to try to get an answer, and ended up emailing repeatedly as the trip got closer.

When complaining to the main office, my complaint was forwarded to Dawn who basically took the agent's side, confused me with my sister, and basically said, "well, you already got an upgrade for your troubles, what more do you want?" We never received any upgrade, voucher, nothing but a lukewarm 'sorry'. My sister got an upgrade but only after raising hell - because most of her friends and family couldn't even talk to the agent to book the trip, and had to go elsewhere. I've had several communications back and forth with the home office, with no results whatsoever.

PLEASE - pick a different travel agency, one that will take a personal interest in your needs and will communicate with you.

If I could give them zero stars I would. The agent who worked with us thought it would be logical to have us fly to an airport 4 hours away from our resort only to book a departing flight at 6am rather than to tell us that an identical flight with an identical price was leaving from an airport 30 minutes away. Then he left the company and no one told us so we were sending emails and leaving messages for someone who didn't work there anymore. Did we receive an apology? Absolutely not. When we spoke with the manager about resolving the flight issue she indicated she was too busy and that maybe she could send our confirmation to us "later." This company is a complete ripoff and you can find the same deals online. Do not use them!

I booked my trip at the Massepequa Park, NY Liberty Office I was given a package price on an all inclusive vacation for a group of 8 people, they claimed they would meet the price on Expedia but I had to pay my airfare up front . When I arrived at the Liberty office to pay the hotel fees (2 mo later) I was told of additional charges totaling $208.00. At this point I had no recourse but to pay as we have already paid a total of aprox $4600 in air fare. The agent kept crying that she was not making any money on this trip. When I spoke to the manager, he was completely useless. After this incident I checked the price with several local private travel agencies and found their prices to be lower than Liberty's. After reading some of these reviews I believe Liberty Travel is running a scam operation. My advice is to try a local travel agent or the internet

Worst travel agency that I have ever dealt with. I highly advise anyone who is considering utilizing this agency to go elsewhere. The recent experience that I have had with Liberty has been horrendous. Liberty is an unethical company that makes numerous false promises. I cannot even begin to express how disappointing and almost comical this entire Liberty Travel experience has been.

Liberty Travel is the worse piece of sh*t travel agency one could think of to use. People get lured in by the fact that they don't want the hassle of having to book their own vacations/trips/honeymoons etc. That's what lured us in. I am flabbergasted at the "Great" reviews I am reading on here. I mean seriously. Each and every review was terrible and they were all from different Liberty Travel locations!! Notice a pattern here??? Well let me regale you with my "wonderful experience." You see, when I travel I love to read reviews from different travelers so I can compare experiences. This situation was no different. My husband and I were booking a trip to Thailand. Yes, Thailand. I thought, why not use a travel agency so we can get the most out of the trip? Also, we would be in another international country so we wanted to cover all the bases. Well, how about we start with the price first. Liberty Travel's prices are so high, it's like getting screwed up the a$$ by a horse. Why are they charging so much money for such sh*tty service? Second, calls are never returned? What is with the people at Liberty Travel? Don't you understand when a person calls and has concerns about a trip they are booking with you, the honest, logical course of action is to pick up the phone and address those issues? And what about not booking the hotel when you say you are. Why wait until the last possible minute to book? We then lose the rate we WERE TOLD we were getting and end up with a bill at the end of our trip because the rate changed? When did the rate change, and how did it change if you booked it when we were on the phone confirming it? Did it change in like 3 minutes after I gave you my credit card number? Or, could it be, you did not book the hotel when you said you would. When you finally got around to it, the rate was no longer available. All the while you are assuring us that everything is fine, taken care of, not to worry, your sending an updated itinerary to reflect this and that. LIES! LIES! LIES!! If I was a violent person, someone in that office would have suffered serious head trauma. This was a huge trip for my husband and I. I am beyond disgusted with the end result, the amount of money we forked out, and the lack of concern or customer service from these sh*t bags.

When a person says run, do not use a company....TAKE THEIR ADVICE!! Figure out another way to plan your trip. There are thousands of travel agents out there you can use. You don't need Liberty Travel. Unless of course, you want a horrible experience. Then you are a glutton for punishment. I will say this, the only satisfaction we received from this whole Liberty Travel experience is the fact that we know we will NEVER EVER use them again. Take the advice of your fellow travelers and beat your feet. Don't waste your time with Liberty Travel. Someone needs to report them for their shady/sheisty practices. Due to legal reasons I cannot divulge further information regarding our trip and what actually occurred, but please, please, listen to me when I say, go the other way. Liberty Travel is the DEVIL!!!

can you do -stars?

I contacted two different libery travels to help plan my honeymoon. I actually SAT down with a man at the Atlantic mall in Brooklyn. We waited for about 40 minutes and plotted out our trip to Europe and he said he would get back to us in a day or two. Well two weeks later no RESPONSE I called him and he said he was sorry and he would send the itnereary NEVER did... So then I called the 34th street Liberty travel and a woman I will call Mary.. said OHh so sorry that's so strange he was negiligent.. She sent me a very expensive itnereary and I suggested another plot to make it a little cheaper.. and she never got back to me. I WILL NEVER EVER EVER USE LIBERTY TRAVEL. and I suggest you do the SAME!!!!!

these bitches done fucked shit up.

I just visited Liberty Travel and I was surprised to find that the agent was cold, unfriendly, and not at all interested in helping me.

First I was told there as a non-stop flight to my destination and if was I interested she would book it for me. Fortunately I knew enough to ask for the price, because she was not giving me that information up front.
That non-stop flight cost double. I think it was her oblibation to inform me of that fact.

In addition, I don't like the fact that the customer cannot see the computer screen. It makes you feel excluded and wonder if they are hiding something from you.

Next she offered me what she said was the ONLY OTHER FLIGHT available to my destination. Yes, she said only one flight is available for May 28 and I had no other choices.

And the returnig flight has a 3 and one half our stop over between flights. I can just hear Fay from Wings saying "A 3 1/2 hour stop over, your travel agent should be flogged!"

Not good, Not good at all. I left that place feeling terrible.

My family members are all telling me I was "taken" by Liberty Travel, and I agree with them, but as you all know, I cannot cancel the tickets. So I am stuck with them, and that is exactly how I feel. I will never use them again. Your know the old saying "Fool me once...

Never again.

As a former Liberty Travel agent, I was shocked to read the horrendous reviews on this site. I would have to say I agree w/ some reviews and disagree with others. I think what people need to understand is that, we don't have the total control that people believe we do. We cannot control airline and hotel rules and regulations. If they will not refund a client due to say "Swine Flu", then we cannot. We are just a middle man.
That being said, it is absolutely our jobs to advise clients properly and efficiently of any travel warnings, or what our insurance will and will not cover, schedule changes with the airlines, etc. It was very disappointing to see the incompetancy of many agents.
I was employed for 13 years with Liberty, and always felt I did my best to assist my clients in anyway I could. So I do apologize for everyone not having the experience they should have had.
If I could give one valuable piece of advice... ALWAYS know what you are booking before you give a credit card. Get a copy of everything before you sign a contract. Ask questions if you don't understand, sometimes agents assume clients know more than they do.
Good luck!

I used Liberty Travel once before and thought I'd try them again. As before I did my research and checked Expedia and Travelocity for prices before I called Liberty Travel. Both were very competitve however Liberty wanted to charge me $200 then the other agencies. When I mentioned the difference in price suddenly the rep said "Well they'll charge you hidden fees" - NOT! I've used both in the past and never incurred any hidden charges. When I asked if they could beat the price like their website gurantees they would, I never heard from her again. I left a voice message and email that was not returned. I advise everyone to avoid this company like the Bubonic Plague, Swine Flu and Ebola virus. They aren't open 24/7 so if you have problems you have to leave a message which they won't return. You pay a higher price for crappy service. DON'T USE THEM!

Just got back from my honeymoon and thanks to our agent at Liberty Travel in Cherry Hill, we had some really bad experiences. To start she sent us a "final bill" or what we thought was our final billing. Then she called two weeks later and said we owed $1700 more! Here she booked the flights too late and the price had gone up. Not only did she book the flights late, she booked completely different times then what we requested. But since we were so hectic with wedding stuff, we overlooked that small problem.

When we arrived for our honeymoon, we were booked for the wrong hotel. No one was available at Liberty when we called to straighten it out (it was Sunday and we were 6 hours behind Cherry Hill but you think they would have an 800 number for emergencies or something). We fixed the hotel error ourselves and left the travel agent a message. The next afternoon the travel agent still had not transferred our paid voucher to the hotel we were staying from the one we did not want. I called a second time. No return call. The next day I called twice and no return call (even after speaking with several other agents).

We finally got our travel agent on the phone after the FIFTH call to her (she did not return any of ours). She told us that the hotel we are staying at we would have to pay for ourselves (total $2300) and that she'll reimburse us for the other hotel. Apparerently they did not work with the hotel we wanted to stay at, so she just booked a different one for us even though that is not the one we wanted. Funny, she could have mentioned that 6 months prior. Or returned any of our calls! But she was unapologetic and rude. Here we gave her over $8,000 for this trip and she did not seem to care that a) she cost us more money by waiting to book flights b) booked the wrong hotel and did not tell us c) caused us headaches on our honeymoon and d) was making us put addtional money out of our pockets because she messed up. And she didn't apologize not even once. I think that and the fact that I left 5 messages and they were never returned were the most frustrating points (not to mention the additonal money).

Then our flights home were completely messed up. We did not even have seats reserved on one of them and she had connection times that were not even feasible. We had to re-do those ourself as well (which you guessed it, cost additional money).

Long story short - save yourself the headaches. DO NOT BOOK WITH LIBERTY TRAVEL. They are terrible. I wouldn't book a picnic with them. It's just a shame that we only get one honeymoon and Liberty travel put a bad spin on it for us and also cost us an extra $2800.

My daughter booked her honeymoon, at the end of May, to Dunn's River Falls in Jamaica through Liberty Travel in Poughkeepsie, N.Y. It turned out to be a very unpleasant experience when problems with the hotel arose. I communicated with Liberty Travel the first, second and the third days while she was at the hotel in Jamaica and told them about all of the problems and asked them to contact her and the hotel to resolve all of the issues. They NEVER called her, we were totally ignored. Upon her return she immediately contacted her agent at Liberty Travel in order to resolve all of the issues she experienced. Her agent was negligent in following through. Many many telephone calls were made by my daughter, promised responses to her problems came and went. My daughter even contacted corporate headquarters several times, they seem to be just as inept. She is extremely frustrated four months later. Liberty Travel does not want to accept any responsibility, all she hears are excuses. She paid them all of the money for her honeymoon accomodations, not the hotel. They do not stand behind their clients, they're only interested in taking your money. Bad Taste

I booked a trip at their waterbury connecticut location they billed me 600.00 a year after my trip said their employee who was no longer there made a mistake and they would take me to court unless I paid them 600.00. I t was some girl manager who called me. Don't give this company business you will sorry if you do.

If I could rate Liberty Travel less than one star, I sure would! Liberty Travel at Cross County Mall in Yonkers, NY has the WORST CUSTOMER SERVICE!!! Don't deal with these people...ESPECIALLY SOMEONE NAMED ANNA L. My girlfriends and I booked a trip to Cancun but couldn't go because of the Swine Flu outbreak in May of 2009. Anna, the agent with a total lack of customer service skills, stated that we were entitled to a "full refund" due to the fact American Airlines cancelled our flight. She made it seem like the refund would take place within 7 DAYS and had us book another trip with another airline to a different location. After stating that the refund should have come back to us within 7 days in the beginning of May, it was the beginning of July and we still didn't see anything. After calling several times and complaining and getting no answer, we called AA directly and it turned out that she NEVER put in a request for a refund for us. The manager (Elaina V.) got involved and she finally put in the request and we received our refunds THE MIDDLE OF AUGUST! So, had we not contacted them, they would have never refunded us and my 3 friends and I would have each been out of $350! People, with the internet at your finger tips, you are better off than dealing with these MORONS at Liberty in Yonkers, NY! NEVER AGAIN!!!!!!!!!!!!!!!!

I had really stressfull experince with liberty travel, booking my trip. First of all they overcharged me with the airline ticket. The agent assured me that they have special agreement with american airlines to sell tickets at a better price(I didn't know "better price"means "more expensive")Then, when I called them about the delay with the travel documents they called me back letting me know that there was a problem with processing the credit card(I never had a problem with credit cards). The agent asked for the same credit card number again. And during the booking I asked the agent to choose the airplane seats for me, which she did not do. She said I can do it later. I was trying to do it with the number she provided, it did not work. Then i called her back 2 times and then she sent me the right code to do it. By the way their office located at:
350 S. Grand Ave.
Los Angeles, CA
I know for sure that I will never be back there again!

Hi all!

Since this swine flu & Mexico news really started getting serious this past Tuesday, my fiance & I who are getting married May 29th (30 days!) decided to cancel our Puerto Vallarta, Mexico honeymoon. We booked back in Sept. '08 with Liberty Travel b/c when you google them you'll find that they are the "leaders in honeymoons". Note that I have never used a travel agent before, but I figured that a 10-day honeymoon would require special attention! It was also one less thing I had to worry about. I was told that my travel agent would take care of me, watch for good deals before my balance was paid, etc. Come to find out 4wks. ago I got this urge to go on Expedia, the normal travel assistance I use and I was heated when I found my exact trip, dates, times, resort, EVERYTHING was $1050 less than what I was paying. I called my agent right away, only to argue for 2 days before they would match it. They are SO ridiculous! I now am in a battle to get my trip moved to Jamaica, it has been nothing but stress and BS trying to deal with this. Don't buy that their insurance covers "everything", it covers illness, etc. but not the swine flu! I went into it very positive b/c I would never imagine that our President would be telling us "Do not travel to Mexico from now thru July 29th", and me not being able to get my money back. This is really ridiculous. There is much more to the story, but trust me go to Expedia or another travel website. I say Expedia b/c at least twice per year for the past 4 years I have not one problem with them. Does anyone happen to know Liberty Travel's corporate office number? That is how I can across this site, I've been searching for a corporate number all day. I won't ask to speak to the "manager" at the agency, b/c my agent is the manager! HA, what a joke! Hopefully I'll get it all worked out, but for now it's really hard to jump back in to honeymoon planning when this is the finish line before the big day! HELP!! Any reccomendations?

I booked my trip throught Liberty Travel and they were great. Every aspect of my trip was gone over prior to me paying anything, including my flight information as well as the view from my room. Some of the complains here have nothing to do with the agency...... how are tickets "barely accepted by the airline?" All of the trip was outlined in my paperwork, and for the pricing I found the package slightly cheaper online, but they not only matched that price, but beat that price.

For another trip that I booked with them, it was hundreds of dollars cheaper than it was online.

Overall my experience with Liberty Travel was great. There are many things that are out of anyones control that can happen. My flights were delayed on the way home, causing me to miss my connecting flight, but by no means was this the agents fault. Unless someone can come up with a good reason why it is the agents fault that the airline had a mechanical delay?

Read your contract before you sign it, and ask questions if you are not sure !!

If I could, I wouldn't even give them a star. Please be advised NOT to use the Liberty Travel in Paramus, NJ. They do not feel it is their obligation to advise travelers of warnings and alerts for traveling to certain parts of the world. They are strictly interested in making the sale. Also, in general, Liberty Travel does not have good prices. I would highly recommend EXPEDIA. They are available 24 hours a day to help you book your trip.

Liberty Travel is going downhill! We have used them for over 20 years, then they merged locations, well none of the staff we would deal with was merged to their other location.. they were all fired!! We called the other location and were told quite rudely that we are to busy to talk to you over the phone about your trip. So we traveled the 30 miles to the other location and were treatly again like we were bothering them. I guess because we booked in our old store this new agent that we were given was not going to make any commission. At that point we cancelled our trip and demanded a full refund. The agent tried to charge us a cancellation fee, I would not stand for that. Needless to say after arguing with her and her manager we did get our full deposit back. On our way home we stopped at the local agency and discovered that they are very knowledegeable and we rebooked our trip there and at a cost of 500.00 less!

Please, nobody make the same mistake as I did! I got so "lucky" to have DEBBIE BOZEMAN, from the Neshaminy office, book my destination wedding. I was told she would take care of everything and I would have no worries. That was the biggest joke I have ever heard. I had over 20 people book through her, and not one person is happy with her "services." She did not call people back to answer their questions, she set the payment schedule for days she wasn't even there. She didn't take the money out of peoples accounts until she felt like it, and some had to call her and remind her to do so. I am leaving in a week and I still have no idea what room class I am in, because the wedding planner told me we are eligible for an upgrade and my travel agent should tell me all about it. I still am waiting for a call back for 5 days ago to find out what the hell is going on. Save yourself the stress and book it yourself, This lady is getting commission on more than 20 people and she didn't do a THING to earn it!!! I will NEVER USE LIBERTY TRAVEL AGAIN! Nor will anyone who I get to share my terrible experience with!

My wife & I went to Liberty Travel in Cherry Hill, NJ and they were very helpful with a trip to Hawaii. Did better in getting the first class flights than I could do, problem came with their Trip Insurance where we could not make a connection in SanFrancisco (due to flight delays) we had to stay in a motel for a night and fly couch for half the trip to get home, and the insurance company claims "not their problem". Don't believe it is Liberty Travel's responcibility or their travel agent, but their travel insurance really sucks and you pay dearly for the "service". I will not be dealing with "Libery Travel" anytime soon 11/19/2008

I would only book with a travel agent. My husband and I went to jamaica and was referred to Breezes Runaway Bay. We had a great time!! We had no idea where to go and our agent suggested this property and found a price I couldn't match anywhere else. The agent knew everything, including the restaurant names and we called many times with questions. She was always helpful.

For anyone reading these reviews, as a liberty agent I can tell you that these people are lying through thirr teeth. IF they did not like their flight times it is not the agents fault. All agents go over the flight times and make the client sign a contract stating that thoes are the times that the client wants. we do not issue tickets without clients approval. Second we are purchasing the tickets directly from the sirline, if the airline will not give them credit or vouchers for the tickets thats at the airlines dicretion not ours. We have nothing to do with that. people also need to realize the difference between ocean view and ocean front. View means you can see it, it doesn't mean it will be a huge vast view, you may need someone to hold your ankles while you hang out the window. However if you would like a huge sweeping view of the ocean that will be an ocean front, if you want the view you have to pay for it...bottom line don't complain that you had to pay more for a better view...thats just stupid. The complaints on this site are thoes of the people who I dread coming into my office as i know they will never be happy. Liberty agents are the best trained and qualified agents out there and we bend over backwards to help our clients, you don't like us thats fine, because plenty of other people do.

Liberty travel in North Dartmouth has the best travel agents on earth. They were so helpful when I was trying to plan my honeymoon. They suggested the Iberostar Grand in Playa Del Carmen and it was the most gorgeous resort I have ever seen. My agent took care of all my needs I didnt have to do a thing. I will always travel with Liberty.

STAY AWAY FROM THIS TRAVEL AGENCY!!!!! The Pembroke Pines, FL location
After 5 months of trying to plan a trip to Europe using the Pembroke Pines location we have given up on using them. Now we are going through the horror of getting the $15,000.00 back. No tickets, no reservations, just excuses.

Do not use this company. We allowed them to book a package for our honeymoon, and continue to regret that decision. The tickets they purchased were barely honored by the airline, on the way going and back. They did not give us the tickets we paid for and placed us on worse flights. Although the tickets had seat numbers together, my husband and I were given seats apart for an 8 hour trip home. The agency did nothing to help us before, during, or after the trip. In fact, they only thing they did was take our money. Please use caution if you use this agency, and prepare for the worse.

NEVER NEVER use Liberty Travel. Can't be worse. My wife visited there office in center city Philadelphia to buy a package to go to Miami. My wife specifically asked the agent that we want a hotel on the beach. She sent us to a hotel on the bay (no beach)- 30 minutes away from beach. I specifically asked the agent before we paid if the prices include taxes- she said yes. When we got to the hotel, it turns out that the prices are without the taxes- that was an additional $80 a day. When I asked the agent why the hotel had no beach when we specifically asked for one, she said "oh, the first hotel I offered had a beach, but you wanted the best hotel". What a silly argument.

Also, when I checked on expedia, the exact same trip was $500 cheaper.
The reason people still go to travel agents is to get good advice from professionals. The people I dealt with gave us terrible advise and made our trip (which I paid a fortune for) a misery. NEVER NEVER AGAIN WILL I USE THEM AND I DO NOT RECOMMEND IT TO ANYONE. I had to give them 1 for rating, but I would give them 0 if i can

Just got back from Vegas via Liberty Travel. We booked the whole package thru them for us and two other cples. We go to check in at the Mirage and they have NO record our reservation from Liberty.... Liberty forgot to do it even though we paid in full. They end up sending us to Tresure Island which is a bad version of Animal House... A complete disaster!! I have requested compensation from "customer service" so I have to reserve judgement to see what happens, I'll post the results after I hear something

I wouldn't use Liberty Travel if they were the last agents on earth. They screwed my wife and I out of $1,200. We paid extra to have our room on the beach. Well when we got there I couldn't even see the beach. There excuse was they said we would be facing the beach but not on it. Then why was I charged $1,200 more for the beach setting. Da

Liberty Travel on Kirkwood Highway in Wilmington,DE was extremely rude, cold, unhelpful and disinterested in helping me with my trip to Indiana. The agent had the nerve to say to me that I was lucky to get a rental car since "I doubt Fort Wayne gets many requests for rental cars."
I would rather stay home than use Liberty Travel.

My husband and I booked our honeymoon with Liberty Travel. We booked a four star hotel in Mexico and three days before our wedding were informed that we would not be staying at the hotel that we booked because of "problems" with the pool and we were moved to what they considered a "comparable" hotel. We booked and paid for a deluxe ocean view honeymoon suite with a full terrace and a king bed. When we got to the hotel that Liberty switched us to we found out that the hotel did not have any bathtubs - only shower stalls (and by stall I mean a small stall) and the actual room we were put in did not have a terrace and we certainly did not get an ocean view. We were actually placed in a room with sealed windows and moldy bathroom mats and towels - we did not get the honeymoon package we paid for. Our bathroom sink was outside our bathroom inside our hotel room!!! Also, Liberty Travel conveniently did not make a reservation for us - thankfully the hotel had a room for us. Needless to say we immediately called Liberty Travel but the office was closed and we called the next morning and were told that they would work on getting us a better room - long story short they did not help us out at all - I had to negotiate with the front desk myself to get a different room - something that was closer to what we actually booked and even that was well below standards. The second room had a terrible bug problem and the hotel staff actually walked in on us one morning without knocking in an attempt to exterminate the room while all our belongings as well as ourselves were inside the room!!! My husband and I never heard from Liberty Travel again. Once we got back from our honeymoon we immediately went to the office where we booked our honeymoon and were told that someone would get back to us - they never did and so I called them and asked for someone to get back to me and they never did. As a result of their failure to get back to me regarding a resolution my husband and I filed a lawsuit in small claims court and I am happy to say that we just received the decision in the mail that we won a judgment against them. I would never recommend liberty travel to anyone - my advice to anyone thinking about booking any sort of trip with them - RUN - DO NOT TRUST THEM. Also, I would like to point out that my husband and I went to the hotel we actually booked - I spoke with management at that hotel and was told that they had no problems with the pool and there was no work being done to the pool whatsoever - essentially the Liberty Travel agent lied to us. I tried to move to our original hotel but they were booked solid - which leads me to beleive that I was never booked at that hotel or liberty travel overbooked. Coincidentaly there were other couples staying at the hotel that Liberty placed us in who were in the same situation - they booked one hotel with Liberty and when they got to their hotel they found out that there was no room for them and they were switched to my hotel. Liberty Travel cannot be trusted because of their bait and switch practices. To this day I have yet to speak with or be contacted by anyone from Liberty Travel's Management.

Liberty Travel was extremely unhelpful, after suggesting an absolutely horrible hotel for my new husband and I on our HONEYMOON. We chose Tobago for diving purposes, and we told that our agent found an all inclusive package, with 7 dives! Awesome. A week later, she told us it was actually only 5 dives. Still great, we could tour the island the other day or two we weren't diving. When we arrived the the '4star hotel' it looked like a holiday inn. we asked about our dives, the dive shop was closed, and we were told that we only had three dives. The rooms were hideous, the dive shop atrocious, and we did not get to dive once with the all inclusive DIVE PACKAGE that we paid for in the seven days of our honeymoon. We called our agent on the morning we woke up on ths island and asked to have a lateral move to another hotel, coco reef, which was truly 4 star. she did not accomdate us and told us it would cost us an additional $1209, and she couldnt get us any dives with that! Needless to say, when we arrived home, we complained right away to the agent and Liberty Travel. She said she would handle this and that she felt so terrible. It is now 3 and a half months later, and corporate Liberty Travel just made a decision that they would refund us for the off site diving we did- $172, and give us $200 credit towards another trip! TWOO HUNDRED DOLLARS from a $4000 honeymoon destroyed! We are attmepting to negotiate, but corporate will not even hear us. We would like to go further with this- if you havea bad review of Liberty Travel, please contact me as I would like to go public with this- [email protected]

this travel agent is so bad i dont know where to start. to start things off i called to set an oppointment and spoke with a nasty person named laura this was at the little falls nj location on rt 46 west. what a nasty woman this was. well anyways she said to come in. well my wife and i got there and what we thought would be a great feeling to finally book a vaction we been saving all year turned out to be nothing but a nightmare ever since we stepped foot in this location. we are a mixed couple im black an she is white. we waited awhile just to finally get an agent to help..but help wasnt the word we got..this is exaclly how the service went..no hello or greeting..what this woman said was sit down ill be back.( with an attitude) so finally she came back and said well where do you want to go. we said were not sure..she said well you have to know..we said this is why we are here for you to help us find a place to go..she said that wasnt for her to decide. so i said forget this have a nice day and we walked out.. turned out my brother went to another liberty travel down south jersey he is also black and they treated him like a crimnal..so if your black or have a mixed relationship i suggest you go elsewhere..we did and im glad we did..try apple vacations very nice people very friendly..great service.

I used Liberty Travel for my honeymoon to Hawaii, the agent was so helpful and made dinner reservations for us and everything! I usually booked on line before but I was nervous because we have never been there and I wanted it to be perfect and needed help finding hotels. My agent was Erika in east hanover NJ she was great!

25th Wedding Anniversary ruined!! Cruise Not informative. Poor service. I transferred this booking to another agency only to find out Liberty Travel agent (Rae) did not add properly and this will cost an additional $356.90 for me take this cruise due to her mistake. They knew about this mistake and never told me. I have a letter stating what I owe~~ contrary to what the cruise line has. This letter is signed by their manager Deptford, NJ office~Madeline~ Contacted corporate, these people have no customer service skills, ~Verley~ even laughed as I was explaining my problem to her. The hardest thing for me to understand is their lack of respect and treatment of clients. Buyer beware do not go to Liberty Travel. They did offer to take the cruise back from the company I moved it to. At that point I was so furious I cancelled the trip, hence went nowhere on my 25th. I do blame Rae and Liberty Travel for this. If you have that much trouble and upset before you even go,it is not worth going. I will tell whomever at every opportunity not to use Liberty Travel. Up to their corporate, they do not care. What happened to good old customer service?

I know that this web sight is an extremely good one. I booked a trip to Cancun with a few friends & everything turned out perfectly!