President Valet

President Valet
5514 Connecticut Ave Nw
Washington ,  DC   20015-2602
United States
Phone: (202) 966-6663
Added on 10/02/2004
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1 Reviews


President Valet 2

I'd been a happy customer for over 15 years with not a single complaint - have literally spent thousands of dollars there. I went to pick up a pair of pants that I'd brought there for hemming... and when I tried them on with the new hem right there in the store, they didn't fit properly anymore. The owner would not make a single concession to the $20 charge - even after I offered to pay the entire dry cleaning cost and split the actual hemming charge with them. That would have cost them exactly $6.00. She kept saying that it wasn't the seamstress's fault. I never said it was, just that one of the legs had literally changed shape since I'd left it there for hemming. I asked if she'd make a simple gesture to a longtime customer in the interest of customer service. She refused repeatedly as I negotiated calmly and steadily, even asking her what she would think was fair if she was the customer. At one point, she told me that the human body was a little different on each side and that maybe that accounted for the problem. Ridiculous! In the end, she wouldn't move and I realized it was more important to her to be right than it was to admit that even just possibly her business had erred. Since it wasn't important to me to be right, I just quietly left the store, disappointed. Now I have to have the pants redone somewhere else, at additional expense obviously. I asked her if it was worth probably losing a customer over $6.00 and by refusing to make even the simplest gesture - not even an apology! - she basically indicated that yes, it was. Wow. I don't trust that they now wouldn't ruin my clothes on purpose. So I'm going elsewhere but thought readers should know that if there's a dispute with this establishment that they refuse to admit, you lose; no apologies, no negotiation, no exceptions.

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