Nordstrom

Added on 01/08/2010
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83 Reviews

1momto3
11/30/2011

Nordstrom 1

I live in Canada and ordered some boots from Nordstrom online. The ordering process was fine. The boots arrived and didn't fit. I had to call for a return authorization number which turned in to a long wait on hold. Then I had to wait for an email with instructions for the return by courier. Then call the courier to arrange pickup. This was a long tedious process. But the worst part was the price. This whole bad experience of shopping at Nordstrom cost me $51 in shipping fees. Please beware Canadian customers, returns are extremely costly at Nordstroms.

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spt76
11/24/2011

Nordstrom 5

I am a huge fan of Nordstrom and the majority of my shopping is done at Nordstrom. Their customer service is terrific, 90% of the time their sales reps are very helpful/knowledgable and the return policy is like no other. I have had a couple not so great experiences, but when I explained to a manager they instantly rectified the situation. That is customer service! I shop in the store and online pretty much on a biweekly basis. I've really enjoyed all my shopping experiences. I am a devoted and loyal Nordstrom customer.

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defaulted1
10/16/2011

Nordstrom 1

This was my first time ordering from Nordstrom and my last. I ordered Lancome's rose coquette eyeshadow palette as Sephora did not carry it. Well, the product took 2 weeks to deliver and it was a mess! First of all, for a small palette, they had wrapped it in two huge heavy duty papers inside a box big enough to stuff a dvd player! Seriously! I though they had sent me an empty box as when I opened it it was nothing but paper after paper. Finally I unwrapped more paper and there was my palette! Smiling, I opened it only to find to my dismay the palette was BROKEN. Yes, there was no pink eyeshadow but pink crumbled pieces mixed with brown and black. A rainbow of mish-mashed pieces. You know, I seriously doubt that it was the shipping process that broke the palette given the way it was so heavily wrapped inside a huge box! Come on Nordstrom! Do you have drunk elves packing the internet orders?
I have ordered eyeshadows from Sephora, Lancome, Sears and Estee Lauder websites and none, I repeat NONE ever sent me broken stuff stuffed inside a huge box! Furthermore, you want me to contact customer service long-distance to get a return slip??? WTF?
Nordstrom, have you ever heard of environmentally-friendly wrapping? You do know that such a small palette (smaller than the size of my palm) can be shipped in a small box or even bubblewrap? Do you even have quality control given the number of complaints about you sending defective/wrong items? Why don't you just call yourself fartstrom department store?

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lilymurphy
10/13/2011

Nordstrom 1

A Terrible place to work, and as a worker witnessing the madness, A horrible place to shop. It's only appeal is it's manufactured reputation that has led the public to view it as something exclusive and grand. It's all smoke and mirrors until you step instead. Materialistic people are blinded by the brands and association, but in reality the store is no better than any other cluttered poor customer service store. They consider their "customer service" to be the best in the business, well that's just talk on the corporate end, in reality customers come last unless a particular employee is trying to meet a quota or keep their job, customer service isn't genuine, it's all about keeping your job and making the sell, just engaging with a customer whether they buy or not is not what they want their employees doing.

Nordstrom's is Definitely not a job to base your future on, or even base your week on because you can be easily fired with only 2 seconds notice, if that. It’s like project runway-one day you’re in and the next day you’re out and they don’t bat an eye about it. Working hard and giving your all because you believe in the rumors that they are a good people business will only cause you great disappointment in the end, because humble and considerate they are not, and thinking you have some type of favor on your side because you have worked there for 2+ years is delusional. You are a work horse who could be put down at any given moment. The work environment is grueling without logic. No need to specifically apply for a stock job because you will be given it regardless, only difference is you will be wearing a suit and tie or dress and heels and be under the false impression that you were hired as a sales associate. The laborious tasks contribute nothing of value to the store operations and offer the customers zero benefit. The tasks are nothing more than a tool Nordstrom uses to work you to the bones.
In the years I have had to just accept and deal with working at Nordstrom because I had no where to escape to, I discovered that all the managers are just winging it, no real system of operation in place (unless winging it is their system) it’s hard to understand how they could possibly have such a good reputation for anything. I suspect that good reputation is paid for or from inside sources, because from what I experienced working there is a concentration camp nightmare and shopping there is a disorganized self-service disaster.This is not a job you take if you are needing a job for survival. This is a job you take ONLY if you can afford to be unsuspectingly let go. This is 100% one of those jobs you take only for the discount or as a supplement. Regardless of your great worth ethic and years invested in the company, you are disposable. Even if you reach the 2 year mark and make Allstar, you should still have a back-up security plan because a slip in sales could mean an instant layoff for even those who feel they have seniority. I have silently witnessed new hires come in grateful to find a job in this bad economy only to be unsuspectingly fired 1 month later and sometimes even shorter than that. Do Not take this job serious because they do not take you serious. If you accept an offer never stop looking for something else, and do not feel obligated to give a 2 weeks notice, they would NEVER offer you the same courtesy, NEVER.

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Nordstrom 1

When you enter a Nordstrom store to shop and are bothered by the overly aggressive sales people trying really hard to be fake nice and make you buy something it's not your imagination. Employees at Nordstrom work on commission and have quotas to make so they are in dire need to sell you something. They don't make much commission either, and when you don't buy something they feel like you were a total waste of time. Also, yes you are being judged on what your wearing and how you look. You get sized up, and if you look 'rich' then the Nordstrom employee thinks "jackpot! my big sale for the day!" and attacks you with only one intention in mind. I used to work at Nordstrom and considered it just a job until college started back again in the fall. I worked in the women's department that sold mostly designer jeans and tops, and can not understand why or how Fortune decided that this was one of the best companies to work for. It was a nightmare. My manager who had worked for Nordstrom for 9 years was trying desperately to get hired as a manger higher up in the company, and was obviously over being a lowly department manager. I guess it would suck to have to work for a company for 9 years and still be stuck in the same bottom feeder management position. Anyway she was crazy and would over-staff her sales floor so that it was really difficult to make quota. The best way to play the retail game in my department was to stand in front of the register in a sort of assembly line fashion and watch for a customer to start shopping, and then in a shark-like manner accost the customer and grab their selection. The secret was to beat your co-workers to it. This customer now belonged to the employee because they had started a fitting room and were now going to be bothered by a desperate sales associate trying to make a sale. The truth was that most shoppers bought too much due to pressure from the sales person, and returned their purchases later. This return would count against the sales associate's quota, and there was nothing the sales person could do to save the sale. There was no real customer service going on at all, just a fake nice sales associate trying to get a woman to buy something that she really didn't need anyway, and we all know how women like to shop and over spend. I couldn't take it anymore. There is no real opportunity at Nordstrom unless you want to still be stuck as a bottom feeding manager after 9 years. You have to be with the company for like 25 years to even be considered for a position that pays a low six figure salary, and even then you're not guaranteed anything. There was another manager who had worked there for 17 years, and was still a bottom feeding department manager, ugh! Glad I'm in school, and will get my JD/MBA to not end up a loser at Nordstrom.
Also, a lot of the clothing at Nordstrom is waaaaaay overpriced and cheaply made. Some of it is good quality but not the same craftsmanship as you'd find at Saks or Neiman Marcus. Check the labels on the clothing that you are about to buy. If it reads Made in China of Polyester and costs over $50 then you are overpaying, no matter what it is. Most of the clothing is sent to Nordstrom Rack if it doesn't sell, and it happens rather fast, so check the sales and the Rack, don't overpay.

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Votes on this review: 12 Helpful / 5 Funny / 7 Agree / 4 Disagree

AJCPop
03/15/2011

Nordstrom 1

Because Nordstrom has such a good reputation I checked them out when purchasing my wedding shoes. I've been severely disappointed ever since. I purchased my shoes online and the shoe itself had great reviews, other than one person saying that they received a product that had been squashed during shipping, so I didn't think that there would be any problems. My shoes arrived and I was a little confused by the fact that there was a store receipt of purchase from The Mall Of America with my name on it, but assumed that must have been where they were available from at the time and that Nordstrom simply wanted to fulfill the order quickly. When I took them out of the package I was sorely dissapointed to see that the shoes have been tried on before, in fact so many times that they were quite worn out, the straps where you would buckle the shoe on are completely trashed like you would expect to see on a pair that you've had in your closet for several years. Since the shoes didn't fit perfectly I ordered a second pair and hung onto the first pair so that I could compair the fit on them. The second pair just arrived and are in even worse condition than the first pair! Not only are the straps all worn out, but parts of the shoe itself are worn out and look like they've been held in a carpenter's vice for a month. The shoe has two delicate fabric petaled flowers on the top of each foot and those were completely smooshed and fraying as well. The second pair also came directly from a store. I called Nordstrom to ask if there was anyway to get a pair that were from a warehouse, direct from the manufacturer, or not a floor model that umpteen people have tried on. The customer service department stated that no it isn't possible, all their online merchandise is sent directly from stores and that there is no possible way to specify that the product be completely new and unused. I was absolutely apalled. Why would anyone pay over $100 for a pair of shoes that are already broken? Customer service simply stated that they do it this way so that they can get more of the right product in the right size and color out to anyone that wants it. That's nice, but I'm fairly certain that no one, and I mean absolutely no one wants damaged merchandise. There ought to be a big bold disclaimer on every page of their website that states that you may or may not receive new merchandise, your product may be in a used "as is" condition when you get it even though you're paying full price and expecting a new and undamaged product! Unbelievable! This whole experience has been an eye opener. They will take back both pairs of shoes and are giving me a full refund (minus shipping of course) but I will never shop at Nordstrom again unless I can actually shop in the store so that I can know up front what condition the product is in rather than getting something that a Goodwill store would even consider beyond "lightly worn".

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Votes on this review: 3 Helpful / 0 Funny / 4 Agree / 4 Disagree

happycostumer2 010
01/26/2011

Nordstrom 1

Terrible, terrible.
So I tried to change the shipping method because I was sure I was not going to be home
on the date of expected delivery. The UPS guy usually leaves the package on my front door, so..

Well, so I talked to a representative online. She realized my name on the chat window didn't match my original name i placed my order. My order wasn't eligible for pickup at a UPS facility due to "security purposes."

Wow. I felt like a criminal. There wasn't any effort whatsoever that tried to figure out that I was actually their customer. They just said no, im sorry, no im sorry to all my questions. Very annoyed. I mean, if I were them, at least I would have made the effort to give me a call that's on their records to make sure I was I.

So.. if a waiter at a restaurant asks for a picture ID for security purposes when I'm paying with a credit card I would be very happy and even thankful for asking me. But this is a whole different story. So I asked them, so is it because I used a different name or is it because the price of the item? All she did was to mention "Can't answer to that question due to security purposes". I totally felt like a whining, stubborn kid. Not very happy with their customer care. If I was able to give them minus stars, I would.

Ok.. so I don't know why I am writing this right now. As if they would care they have lost one customer. Terrible..

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Votes on this review: 3 Helpful / 2 Funny / 3 Agree / 2 Disagree

amd12345
12/20/2010

Nordstrom 4

I normally don't shop at Nordstrom because of the pricier clothes, but I have to say every time I've gone there they employees have been pretty nice. The place is very clean and organized unlike Macy's or Kohls, and the employees more than likely will approach you and ask if everything is going okay, etc. Some even like to carry on little conversations and such, but some are a little snooty and will ignore you but it's not a huge deal, I guess. I think Nordstrom is overall a quality place to shop with nice employees if you are willing to empty out the wallet a little bit :)

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 2 Disagree

janetgordon
11/30/2010

Nordstrom 1

I tried to order my wedding dress with one week to spare from nordstrom! I called to place the order and was told that my card would not go through. I was given and order number and told to call back. I called the credit department and was told that Nordstrom took it upon themselves to close the account because I hadnt used it recently enough. I called to finalize the order 10 minutes later and instead of actually holding it like they said, they had sold the only one! Why would they give me an order number and tell me to call back? If they dont take something like a wedding dress seriously, then they cannot have any of my business.

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Votes on this review: 4 Helpful / 0 Funny / 7 Agree / 3 Disagree

Lena777
11/24/2010

Nordstrom 1

I am from EU and placed and order online, cardigan (was reduced, originally 242 USD), and small tee for 25 USD. The shipping costs are crazy - about 70 USD + tax (20%) (why the charge the tax, it is a very good question). Anyway, i thought, i get a nice cardigan at good price and will pay the shipping costs. 3 days later as nothing has happened, i emailed the Nordstrom and asked about the status.
The reply shocked me!!!! "your order was shipped, but only the Tee, the cardigan is no longer available". I tried to cancel the order but it is not possible since "it is in procees and can not be canceled". So they cancel the main item (the reason of the order) and shipped an 25 USD item for 70USD shipping costs!!! even without asking me!!!!! I have NEVER seen such a terrible service.
Will definitely NEVER order ny nordstrom anymore!!!

P.S. the solution from customer service is - just to refuse the package, they will ask thier partner fiftyone to refund the shipping costs. HA! but nobody insure that it will happen.

The worst shop and customer service!

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Votes on this review: 7 Helpful / 0 Funny / 4 Agree / 0 Disagree

sassygal
10/08/2010

Nordstrom 1

always heard Nordstrom has very good customer service, but what I just experienced is terrible, terrible, terrible.

I placed an order of shiseido products when they had the promotion of beauty gifts and GWP.
On my order confirmation, there were three gifts came with the order. since there is one Nordstrom very close to where I live, I chose in store pick up. The second day, I went to the store for picking up, the lady there told me I only got two products I ordered in store, and I would get all the gifts by mail in 3 to 6 days.

so, I waited and waited, after a week, nothing come.

Then I called them by phone. first, they said because I chose in store pick up, I was not qualified for the gift. but I didn't find any thing about this policy on my order confirmation, then the customer service transferred me to some beauty hotline, the lady there gave me the same Shxx at first, then she gave me another excuse like those gifts are not available any more, after I showed disappointment, she agreed to send me one of those gift and gave me a new order number for that gift. the suspicious thing is I can't check this order online, once I click the order number, the web said the page is not available.

not surprise, the second day, the status of that order shown cancelled. I called in again, this time, the customer service guy told me the order got cancelled because the stuff was not available anymore and he couldn't do anything about this. after 15 minutes waiting, he hooked me with another beauty hot line lady, then another 10 minutes , the lady said she didn't know why the order got cancelled, somehow, she can re-order the gift and gave me another order number.

Same thing, this order can't check details on their web page not available. I checked second day, this time, it didn't show as cancelled, still in process. so I suppose I should be patient. I waited 3 days, no shipping notice. then I got on their web and checked the status of the order, it got CANCELLED AGAIN!!!! it waste my time, my energy, the worst shopping experience I ever had.

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Votes on this review: 10 Helpful / 0 Funny / 6 Agree / 3 Disagree

Rbethell
09/04/2010

Nordstrom 5

Normally I am not too big of a fan of high end department stores, mainly because they only showcase the most popular items from each brand. However, I really enjoy shopping at nordstroms for all occasions, and casual wear. Nordstroms covers a large demographic; and suits people with different styles. They sell the very well known brands, and virtually every article of clothing on their line, like lacoste, burberry, true religion, jimmy choo, ray ban, oakley, and deisal. But they also sell the casual, less expensive brands like various graphic ts and levi jeans. Even thouugh they are less expensive, they still look great. Nordstroms also offers very good customer service, having an abundance of workers at each section

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 6 Disagree

nedex
08/02/2010

Nordstrom 5

Fabulous customer service! Every time I shop here, I am not disappointed. Whether it be the fact that they always carry the exact items I am looking for, or the helpfulness of the sales associates to help locate the items I can not find - I'm always satisfied when I walk out. In fact a couple weeks ago an associate saw that I was browsing the denim leggings and took me behind a curtained area to look at more of the upcoming fall sale items that were similar. I was impressed with her attention to detail and her pleasant non pretentious demeanor when telling me about the new items. I also have to mention that they have a great return policy and I never feel reluctant to do so. The only caveat is that prices run high, but for the quality? So very worth it.

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 6 Disagree

jstevens543
07/05/2010

Nordstrom 1

I was charged $75 on an overpriced dress for alterations. I understand that it is company policy not to charge for hems, but I got over charged. The other alteration was the shoulders. When returned, the dress no longer had the loops in the shoulders, so now it doesn't stay on the hanger!

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Votes on this review: 5 Helpful / 3 Funny / 2 Agree / 5 Disagree

OlgaR
07/04/2010

Nordstrom 1

Today we visited Nordstrom Rack #71 at South Towne Commons Utah, and one thing made us wonder-Why do we need show our ID when paying as a debit card and already doing our PIN number??!! And why did they ask our ID when they heard my daughter talk in Russian, I asked the sales person to call a manager it was Dallas Syme (assistant manager, mens clothes) I asked him the same question-Why do we have to show our ID when paying with a debit card??!! He said that it was for our protection BUT thank you very much and we have protection thats why we have a PIN number on our card, I asked for him to show the rules of the store, in the rules it was nothing about showing an ID with a debit card, I asked his website where we could of left a comment he said that Nordstrom Rack doesnt have any site and that was a lie, our purchase today was the last that we made in Nordstrom Rack in South Towne.

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Votes on this review: 2 Helpful / 4 Funny / 4 Agree / 22 Disagree

esamer90
06/18/2010

Nordstrom 5

I love Nordstrom! what a classy nice place. Designer and name brands, with great costumer service. I always get true religion pants and graphic t shirts from here. they also have nice shoes! Great cholone section as well! The people here are very friendly, they always help you!. Their clothes look very nice and excellent quality! did i mention their return policy! Their stuff might be a little expensive for some, but to me its worth it.

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Votes on this review: 3 Helpful / 0 Funny / 1 Agree / 5 Disagree

SuzyCreamChees e
06/07/2010

Nordstrom 1

I have bought online from Nordstrom’s 3 times in the past. This time was the worst. My order just shy of $400.00 and they sat on it for 4 business days before sending it to their 2nd party shipping location FiftyOne.
When I realized it still had not shipped by near business end on the 4th day, both locations told me they had not shipped my order out so I requested a cancellation. (I paid extra for express shipping as well)
Nordstrom’s consider express shipping is US Post/Canada Post in my situation.

So to make a long story short, they said they cannot cancel my order where ever it may be at this point. Somewhere in purgatory between Nordstrom’s warehouse and the shipping warehouse maybe. The shipping warehouse seems to operate with 2 tin cans and a string, because they cannot stop my order from shipping all the way to Canada, only to be returned. Talk about bad for the environment. It took 6 emails to get them to agree to reimburse the shipping for this order from hell.

If you absolutely need something from Nordstrom’s build in a week or two for them to sit on your order before shipping it to their "FiftyOne" warehouse for shipping to you.

If I hadn't had such positive on-line shopping experiences from companies like Macy's, Lands End, JC Penney,
I would give it up.

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Votes on this review: 6 Helpful / 0 Funny / 5 Agree / 5 Disagree

cj1979
05/27/2010

Nordstrom 2

Nordstrom used to be great, but they have gone downhill. I ordered a pair of black leather sandals in size 7.5 online. Got them today and they were brown, a different brand, and size 9.5. Called them to get my order correct and it was no longer available "sorry!" So now I get to go wait in line at the post office to send these shoes I didn't order back. Nordstroms cost me and they were almost smug about it. Not pleased.

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Votes on this review: 3 Helpful / 0 Funny / 7 Agree / 5 Disagree
Nordstrom 5

Any store that is willing to provide such a wonderful return policy for their products shows their commitment to quality and the quality those products hold. Your getting your value at Nordstroms they are willing to stand by their products, this shows that they truly want to make the customer completely happy. Nordstroms is real class because they do this. Neimans is focused on selling and their looks, not the inner beauty/quality or recognizing value in ALL their customers; Neimans is too focused on helping those with 7 figures. I mention Neimans because there is an overwhelming and continuing debate between the two companies; I want to further emphasize the success of Nordstroms by its comparison to its snooty rival. A Dispenser/internet will replace Neimans in the future, however Nordstroms will surpass this increasingly popular way of shopping due to its customer service. Where Nordstroms trys to make the customer happy Neimans trys to see how the customer can make themselves happy $$$.

Long Live Nordstroms!:)

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Votes on this review: 8 Helpful / 0 Funny / 5 Agree / 1 Disagree

charlottesvill e
03/11/2010

Nordstrom 4

I shop frequently at Nordstroms at Short Pump in Richmond. I always appreciated the polite but casual sales people. While shopping this past weekend, 18 sales associates asked if they could help me within 45 minutes. I believe I can't be the only shopper who is not interested in engaging in conversation ...... can't I just look around or must I recite all considerations so that I can be left alone. Something unfortunate has happened to the laid back atmosphere. One sales associate was so anxious to "start me a dressing room" she grabbed what was in my hand, along with my purse, the contents of which were sprayed on the ground.

It's really so sad that Nordstroms has encouraged their sales people to stalk shoppers attempting to engage them in ridiculous conversation and even suggesting that you commit their name to memory. Some of us just want to be left alone.

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Votes on this review: 7 Helpful / 3 Funny / 4 Agree / 2 Disagree

Beauty4u
02/02/2010

Nordstrom 5

OK, call me a snob but I refuse to give up shopping at Nordstrom in favor of the so called "discount" department stores. The buyers for Nordstrom always seem to be on the cutting edge of fashion so whenever I need a new outfit, this is usually one of the first places I look. They carry nearly every upscale brand and the employees are always willing to help you find exactly what you need even if it means ordering it for you or tracking it down at another store. Nordstrom offers a classy shopping experience each and every time so even if I don't have much money; I can still feel like I do when I shop here!

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Votes on this review: 6 Helpful / 1 Funny / 4 Agree / 2 Disagree

ajman
08/15/2009

Nordstrom 1

I live near SIX Nordstrom, TWO Saks Fifth Avenue,& TWO NEIMAN MARCUS stores. I have a lot of experience with ALL of them. Nordstrom is very hit or miss in customer service with incomplete selection in better merchandise brands/styles. One day you'll walk into Nordstrom & get good treatment & the next day they are just TERRIBLE! I have spent thousands one day & got treated indifferently or rudely the very next day!
Our Mom is a life long fashionista, who usually does quite well in Neiman Marcus & Bergdorf Goodman. Neiman Marcus & Bergdorf Goodman are TOP NOTCH from top to bottom in terms of top quality brands & service. Nordstrom is just an upstart wannabe shoe store from Seattle that in the last decades aspired to become a specialty store. Our Mom rarely purchases anything in Nordstrom & I'll tell you why. As a senior citizen she is regularly IGNORED by Nordstrom salesclerks. I have to LITERALLY physically GRAB one & drag them to her! I'm not kidding. That's not right that you have to beg a clerk to take your money! Inj the Tysons store, a girl clerk that looked about 19yrs. old, pulled my Mom's credit card out of her hand -scrutinized it, & snarled her FIRST NAME...That's no way to treat a Senior Citizen. She then grabbed her hand to examine her large diamond ring, commenting on it's size & worth. This is disgusting, intrusive behavior!
Nordstrom can claim they're the best, BUT They really have a LONG,LONG,LONG way to go! Only the customers from the very bottom of society looking up think Nordstrom is Nirvana. I KNOW they are nothing special AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Votes on this review: 4 Helpful / 7 Funny / 9 Agree / 12 Disagree

quarterhorse51
06/07/2009

Nordstrom 5

Nordstrom has great shoes. People do think it strange that I shop both Nordstrom's and Wal Mart in the same shopping trip though. Nordstrom is one of the few places that has 13 1/2 and 14 size shoes that are narrow width. Most places that do have 13 1/2 or size 14 shoes are always E width, and are of cheap quality. Not Nordstrom, you can get a 13 1/2 or 14 B shoe there and they actually had several to choose from .

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Votes on this review: 3 Helpful / 1 Funny / 2 Agree / 1 Disagree

HonestBob
04/12/2009

Nordstrom 1

When I was eighteen years old, I was a “skater” type: Long hair, shabby clothes, etc. I didn't make much money at all, and thus dealt with the criticism associated with being less presentable. That summer, as I was heading to the mall with a friend, his mother asked us to return a pair of shoes she had recently bought at Nordstrom and worn once. Receipt in hand, we made our way.

I admit we looked out of place, two skater punks in the womens' shoes section of Nordstrom, but we were polite people even back then. My friend approached the counter and exclaimed “I'd like to return these shoes for my mom.” The lady at the counter looked at the receipt, then the shoes, and asked “What's wrong with these shoes?”. “She didn't like the way they fit” he replied. “How many times did she wear them?”. “Once”. After speaking with another lady behind the counter, she concluded “Sorry. We can't refund these shoes since she didn't purchase them at this Nordstrom location”. It turns out she had bought them at a different Nordstrom. No big deal. He called his mom to tell her what happened and she, disappointed, asked us to get the name of the gal who turned us down.

We returned to the counter, and my friend explained his mother's request for the representative's name. Just then, the representative slammed her hands on the counter and, trembling, barked “Why don't you give me your name!?”. She proceeded on a tirade about “you people” coming in with outrageous expectations only to be interrupted by her supervisor, who said “Guys. I am her supervisor and I'm sorry, but we cannot refund those shoes for you”. She gave us the name of the representative who, at that point, was calling security on us to escort us out of the store! We had been cordial the entire time, but we stuck out like sore thumbs because of the way we appeared. Needless to say, we got the names of the ladies, and my friend's mom called Nordstrom and gave them an earful of disapproval.

The story doesn't stop there: I vowed to never spend a penny of my money at Nordstrom for the rest of my life.

A few years ago (10 years later), a friend and I were Christmas shopping in the same mall when she excitedly noticed the Nordstrom store. I told her I would not go in there, she begged me to, and I agreed to on the condition that I wouldn't buy anything. As we walked in, I began telling her the story. Then I noticed the women's shoes department. Then I noticed the lady, still working there. By this time, I was all fired up repeating the encounter passionately in the women's shoes department. My friend digressed and led me out of there (after I took down the lady's name again for my own letter to Nordstrom). I sent this story to their 'contact us' web mail, which redirected to the store manager, and ended up going nowhere (i.e. an email reply from the manager saying “I would love to hear more about your problems if you want to call and vent).

It has been nearly fifteen years now, and a lot has changed. I am an engineer earning much more, and I am together with a doctor. We dress well. My old skate clothes have been replaced with Brooks Brothers, Burberry, etc. I have held true to my vow, and have never purchased (or accepted from my girlfriend), any item originating in a Nordstrom store. My social status has changed, but my core principles have not. I am not a Nordstrom shopper.









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Votes on this review: 8 Helpful / 5 Funny / 15 Agree / 7 Disagree

liquidliner
01/01/2009

Nordstrom 5

wow. some of these reviews are really out-of-date! I know for a fact that Nordstrom's does not carry any fur or use any real fur on its products. They are a very ethical company. Their pricing is very competitive for higher end merchandise. And of course, the customer service cannot be beat.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 4 Disagree

claudial12
12/24/2008

Nordstrom 5

I always get stellar service at Nordstrom's. If I am buying a higher quality product, I always go there, because it is the only major department store that doesn't treat me like a shoplifter when I'm walking through the store. I get the same great service from Nordstrom's as the cute little blonde in the expensive suit standing next to me. I have gone into Nordstrom's in my rattiest jeans, flip flops, and ballcap after working around the house and have always received impeccable service and attention. I don't care if it is more expensive, I am happy to pay for good service!

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Votes on this review: 4 Helpful / 0 Funny / 1 Agree / 1 Disagree

TruthHurts3232
12/08/2008

Nordstrom 5

  Agreed to Doctore Of Madness. Nordstrom is a great store. Expensive, but soo worth it! Also their sales are always going on everyday..great ones too=) reasonable price for great quality. I love to shop there! They have everything you could possibly need.

Although I do wish they had Louis Vuitton and Tiffany departments in there..=( so I do not have to drive ALL the way too Somerset. But it's all good. No complaints. And the sales people are wonderful..if you need to ask anything they help you in a snap.

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Votes on this review: 3 Helpful / 0 Funny / 2 Agree / 2 Disagree

Doctor of Madness
11/14/2008

Nordstrom 5

Nordstrom? The best department store! There is no question. Quality products at a reasonable price with superior customer service.

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Votes on this review: 3 Helpful / 0 Funny / 2 Agree / 3 Disagree
Nordstrom 3

Eh Nordstrom is just okay. Nothing to get super excited over. Nordstrom.com customer service is great especially the live chat option. The price adjustments for items that go on sale after you buy them is another great thing and easy. BUT here's where Nordstrom lost 2 stars....their retail establishments really need to learn how to teach their employees to help anyone and everyone. I went there dressed casually and didn't get the best service. I guess that's their loss because I was ready to spend a fortune but the service turned me off so I went elsewhere. Looks are deceiving and I must say they lost out on major purchases by me because of this.

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Votes on this review: 3 Helpful / 0 Funny / 7 Agree / 0 Disagree

bigblueseattle
08/09/2008

Nordstrom 2

I work for Nordstrom, not going to say where or who I am obviously. Nordstrom is stuck up and kinda rude.

Even the door man at the Corporate head quarters smiles to people selectively.

Their Corporate life is like this as well, they will dump as much work on you as they can get away with and then maybe give you an award (which isn't anything great as far as $$$ go).

People in the FLS store are also rude, even tho' in employee orientation they talk about that and say that they shouldn't be, but they are, snobby and hella rude, bunch of coke heads! - if they did a drug screen, a lot of people would loose their jobs.

When I do use my employee discount, I get everything at the Rack, better deal anyways, people there are much nicer!!! I would pick the Rack over the FLS store any day.

Nordstrom also pay far less for the same type of work, you'll get paid better money and better benefits somewhere else.

If you don't like it, maybe you should leave ? Exactly! that's what I am doing, looking for a different job and will soon leave.

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Votes on this review: 5 Helpful / 1 Funny / 14 Agree / 2 Disagree

whitetoast22
07/19/2008

Nordstrom 5

Other stores should take lessons from Nordstrom.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 4 Disagree

Jewelsy25
07/11/2008

Nordstrom 3

a lot of people talk about how nordstrom is over priced. Did you know that if you find the same item at another store that is less expensive, Nordstrom will beat it by a dollar? Very true.. Try it!

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Votes on this review: 2 Helpful / 0 Funny / 1 Agree / 4 Disagree

h0neybebeh
06/11/2008

Nordstrom 5

Great customer service! I want something online but I want to pick it up from the store. However, the price was different...they gave the lower price and there was also a situation that my size was not at The Brea location so they look at the computer to find my size and deliver it to my home at no shipping fee. Sooo great!

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 1 Disagree

Kniki3
11/04/2007

Nordstrom 5

I love working for Nordstrom. They recognize and reward employees for hard work and great customer service. Everything they train us on revolves around benefiting our customers. We don't have stupid "policies" in the way of us actually assisting customers. I love working for a company that actually cares!!! Anyone who does have a bad experience at Nordstrom please report it to the customer service department or store manager. I promise that they care. We do not want anyone walking out of Nordstrom with an unpleasant experience. They can't fix a problem they don't know about.

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Votes on this review: 4 Helpful / 0 Funny / 1 Agree / 3 Disagree

lucy2
09/17/2007

Nordstrom 4

I really like Nordstrom's and find it easy to navigate in.  The sales people are helpful and pleasant. It's an upper scale store without the snobiness of other stores of its caliber. Depending on what you buy, it can be pricey.

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 2 Disagree

USADude
09/11/2007

Nordstrom 4

Overall, its awsome. It can be expensive which makes it a great gift.

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Votes on this review: 2 Helpful / 0 Funny / 1 Agree / 3 Disagree

ihatemyjob
08/22/2007

Nordstrom 1

I work there and its very depressing. I want out of this company but I can't find another company I want with open positions! Working there sucks especially in a seasonal area. All the company cares about is how much they make, not what they want you to earn, I can barely afford to live... Palm Beach Gardens, FL

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Votes on this review: 2 Helpful / 2 Funny / 5 Agree / 0 Disagree

FlyRobinFly07
07/24/2007

Nordstrom 5

Nordstrom associates provide exceptional service. The salespeople pay attention to detail, and truely listen to you. Nordstorm is always fully staffed unlike Macy's. Each time I shop at Macy's I end up on a wild goose chase for anyone to answer a simple question or ring my purchases. Shopping is supposed to be less of a task and more of a delight. Keep up the good work Nordy's.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 3 Disagree

jack111
06/07/2007

Nordstrom 1

I bought crocs from the store in wellington at the mall. The guy said it would take 5 days to get here. It has been 2 weeks now and I still haven't received them. I called the store and there was no help. YOU SHOULD HIRE PEOPLE TO ANSWER THE PHONE.

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Votes on this review: 4 Helpful / 1 Funny / 4 Agree / 2 Disagree

somalicat
03/16/2007

Nordstrom 1

Horrible: Nordstrom's thinks it's Saks or Neiman's but peddles pseudo-upper-middle junk. And if you're minority, think twice about going there. They may put up politically correct posters celebrating "African-American month" or "Asian-American month", but if you're either, don't be surprised if the salesladies help a white person--even when you get there first.

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Votes on this review: 4 Helpful / 3 Funny / 3 Agree / 5 Disagree

sunnyrustle
03/06/2007

Nordstrom 5

Nordstrom is an excellent store. The prices are high, but the quality is superior, and the customer service is the best in the business. If they continue to have flawless customer service and outstanding merchandise built to last, I will continue shopping with them.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 3 Disagree

gladeyes
08/13/2006

Nordstrom 5

The customer service is always great here. The quality of their items are too. I love Nordstrom. And if you're ever unhappy with anything, you can return it, even if it's months later. They take anything back.

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Votes on this review: 1 Helpful / 1 Funny / 1 Agree / 2 Disagree

doobiesNhof
06/16/2006

Nordstrom 5

Top notch customer oriented store. One of the better paying retail stores around.

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Votes on this review: 2 Helpful / 1 Funny / 0 Agree / 1 Disagree

Silver Eagle 252
03/26/2006

Nordstrom 2

I suppose if I grew up with wealth I'd have a different opinion, but Nordstrom is for snobbish, snooty, rich clientel who expect a lot of brown nosing. Nordstrom Rack is more my speed and it's interesting to see how high the original prices were on the Rack goods - even more interesting to recognize that there are people out there who pay the original prices.

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Votes on this review: 4 Helpful / 0 Funny / 2 Agree / 1 Disagree

elee
12/07/2005

Nordstrom 1

My shopping experiences with nordstrom.com were horrible!!! When they say it usually takes up to 8 business days for delivery, it takes way more than that!!! My last order took almost 1/2 month to deliver and I recently placed an order on Nov 18 which I still have not yet received the order today (Dec 7). However, their customer service online chat and email with prompt reply which they deserve a credit for that.

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Votes on this review: 3 Helpful / 0 Funny / 4 Agree / 2 Disagree

BowChikaWowWow
10/24/2005

Nordstrom 3

Good store but way to pricy stuff there is so expensive you need to go to the Nordstrom rack for afordable stuff but that place looks like crap itss so messy but at least its cheap which is what matters for those who are getting money from our rich parents

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Votes on this review: 1 Helpful / 1 Funny / 1 Agree / 0 Disagree

kittey257
10/14/2005

Nordstrom 5

This is the best place in the world to buy shoes!

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Votes on this review: 1 Helpful / 2 Funny / 2 Agree / 1 Disagree

VirileVagabond
09/23/2005

Nordstrom 3

Nordstrom is all about high service and high prices. This is fine, but I personally don't want to pay top dollar for basics. Moreover, their sales seem to be few and poorly advertised (intentionally I suppose). The bottom line is that Nordstrom is not a one-stop shop for both that nice expensive jacket and that lucky find on the sales rack, and that is one of the reasons for being a department store.

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Votes on this review: 4 Helpful / 1 Funny / 3 Agree / 0 Disagree

ilovediamonds
09/19/2005

Nordstrom 5

I LOVE NORDSTROM!!! Nordstrom, by far, has the best customer service! Everyone is always really helpful...well, except for the MAC counter. I love MAC makeup, but sometimes the girls there are snobby. Anyway, I still recommend Nordstrom. You can find everything you need there for a reasonable price. Their return policy is great...because there basically is no policy. You can return things whenever you want and if you wear the shoes or clothing and they are uncomfortable or defective, they will give you your full refund any way you would like it. They will even give you cash, even if you paid with a credit card!

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Votes on this review: 2 Helpful / 1 Funny / 2 Agree / 3 Disagree

rateitgal7
06/30/2005

Nordstrom 4

wonderful products, but pricey. I usually wait for sales. Other than that, great store.

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Votes on this review: 1 Helpful / 1 Funny / 0 Agree / 3 Disagree

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