Verizon Wireless

Added on 12/21/2009
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333 Reviews

Ilove2review
11/19/2011

Verizon Wireless 1

********************THIS IS NO WAY TO TREAT A VETERAN********************

I only bring the veteran status into this because I have PTSD/Anxiety and do not handle stressful situations well. I have made Verizon/Altell aware of this on several occasions.

I had a phone with them and asked them to suspend my service for three months, they agreed and when I went back to reactivate my account they had given the number to someone else. I asked what I needed to do to get another number and was told I had to enter into a new contract. I asked if I would owe anything on the old one and was told no. I asked if he was sure because I did not want any surprises down the road, he assured me I had nothing to worry about so I signed up for the new account. I took my new phone and went on vacation and about a week into it I get a call from them telling me I owed over $300 for an early termination fee and if it was not paid immediately they would terminate my new service. I explained to them what I was told and they cut my new service and then sent me a bill for early termination for both services. I refused and again called them to explain what had happened and they refused to do anything about it and sent it to collections and now a bad mark on my credit report. I have thought about picketing outside the store until they agree to clear this up. Very bad customer service, I would never suggest these idiots to anyone. I had always paid my bills so this was ridiculous.

UPDATE:
I have been on the phone trying to clear this up and keep getting the run around. I was told that Verizon and Altell are two different entities. If this was true why would Verizon still have all my information on their computers? Verizon gave me a number to an Altell office that is specifically for handling cases of removing errs from credit reports. I discussed this with the lady on the phone and she said she could not do anything about it. I asked her who could and she told me Altell but she didn't have there #, what? The first thing this lady did when I called her was to represent herself as an Altell employee. I told her I might picket the store until this was resolved. She said I had that right but it would not get me the number to Altell.

My family does not want to see me picket the store so I came up with the idea of posting this on every Altell/Verizon page I can in several major cities. The store I originally signed up with is @ 5141 O Street in Lincoln, NE 68510. But the customer support numbers they give you to deal with is the same.

Note To Verizon; I have lived with this on my credit report for five years and have tried to resolve this for as many years. So do not think that contacting me with empty promises only resulting in more dead ends is going to convince me to pull this post. I've dealt with this for five years, now it's your turn. I will be checking back to make sure this remains on here. God Bless and thank YOU for being a loyal pain in my ass.

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urgood
09/06/2011

Verizon Wireless 1

For customer service at least with AT&T you get to talk to a real person. I am so sorry I switched to Verizon. Not only can't you reach a real person the phones are poor quality. The conversations aren't clear at all. Very disappointed. Eventually will go back to AT&T after I use my Verizon minutes.

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northerncat
06/07/2011

Verizon Wireless 1

I'm writing this so that others don't fall into the same situation. Although their prices are quite high, my dissatisfaction relates primarily to the way phone hardware problems are handled. A company should stand behind their devices. I opened my 5 month old flip phone and the top half popped out of the hinge area. It still worked fine. I called customer service and they advised not to try to fix it myself (pop it back in) because it would be deemed "user damage" (he told me that his call just prior to mine was for the same reason). I sent it back and was sent a factory refurbished replacement. I then received an email stating that I have been charged $ 99 for the replacement "refurbished" phone due to "user damage". I spoke with three customer service reps who were "very sorry" for my problem. I was told that I CAN NOT return the refurbished replacement for a $99 (or any other) credit and reactivate my older phone that worked fine prior to my upgrade only 5 months ago. The one I sent in can't be returned to me. I was told to use their trade in site to get some $$ back (a coupon for sending your old phone in to use towards another). Using their trade in site, I was told that my replacement (5 month old model) has " 0 " value! I then tried to find what the cost would be to upgrade to a different phone. I am free to purchase a new one at full retail pricing. Be very careful with your hardware. Unless it doesn’t power on at all, try to fix it yourself before sending it in because chances are, it will be the result of user damage. Other than the hinge, my phone was flawless in appearance - looked brand new and was only 5 months old. Their service reps are polite. But, heads up. For any reason other than the device not powering up at all or a bad battery, don’t look for a warranty or responsibility for the device you purchased. The device I sent back? Will probably be popped back in and sent out for another $ 99.

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Beauty4u
06/03/2011

Verizon Wireless 4

While no cell phone service provider will ever be perfect, Verizon is by far the best company I've used. Unlike other providers, I've never run into any issues with dropped calls or spotty service. I was amazed when I went on a trip to Colorado last summer that my Droid had a signal all the way at the top of a mountain at an elevation of over 12,000 feet.

Their phone selection is good and although they've been slow to roll out 4G service, their 3G data service has been reliable and performed well.

I've only needed to get help from their service reps at a Verizon store on one or two occasions but for the most part, their reps have been friendly and have been able to resolve my issues with minimal hassle.

Do be sure to pay your bill the moment it is due with them as they will not hesitate for a moment to suspend your service if you are even a second late with your payment.

All in all, not great but better than average and absent of the many frustrations I've dealt with when using other carriers. I plan to renew my service again at the end of my contract.

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5195234304
04/12/2011

Verizon Wireless 1

i joined 3 and half years ago was prommissed miltary discount becuse work with miltary never got despite send the information 2 time by mail and 3 times in person they billed me for 2 serprate phone plans so doul;be bill got text messages at the wroung rate would not correct the text message mistake or give the miltary discount that i was promised and tell me that if do pay a incorect bill and they will hurt my credit rationg they suspened service when paid the correct amount and added up reconection charges and say the i am will be bill despite not having any service [email protected]

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princesspitbul l
04/04/2011

Verizon Wireless 1

Verizon Wireless is the biggest rip off going...hidden fees, poor service, and salespeople who will say anything just to suck money out of you...one month my bill is $150. The next month it's $180. Then $296. I have internet service and family share plan with 2 phones. The stupid "smartcard" for internet didn't work right from the start. I was on the phone to customer service every day for 2 weeks until they figured out that the card was never input into the computer. Finally got it straightened out but the card will still kick me offline randomly. What a piece of crap. We needed to replace the phone that my boyfriend lost and went to the local Verizon store- the least expensive phone they had was $300. I asked for a used phone ( I have one) and the salesman showed a phone for $50. My BF said he would take it. Then the guy says that they can't connect it to the account b/c it's "an older phone" and we have a "new plan". Then he shows us a different phone for $65 that WILL be compatible with the phone plan- but it doesn't include a charger- we had to go to Radio Shack to purchase that b/c Verizon would charge an extra 30 bucks for a charger...I talked to a friend who had the same experience and she said that the line about the cheaper phone being "too old" was BS. So the sales guy said that just to get more money...The only thing I can say about Verizon is that when you call customer service you get people who can actually speak English...but I'm sure that will change soon (if it hasn't already) just so they can maximize their profit and exploit people in foreign countries..I can't wait to have enough to pay the early termination fees and get Straight Talk phone plan. Verizon SUCKS!!!

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upsetinAR
03/20/2011

Verizon Wireless 1

This is the first time I have ever reviewed any product or service on an online review site. Given the experience I just had with Verizon Wireless, I decided there's a first time for everything.

I purchased a Verizon MiFI for broadband service in November 2010. I was told it could be used for the iPad and my laptop, so I thought it would be a good deal. After 4 months of having the device, I have still yet to use it due to the fact that I haven't quite figured out how to get it to work for my iPad (the main reason for purchase). I decided to cancel--why pay monthly for something I don't use?--and called Verizon. This is where it all started. (For clarity, I did not troubleshoot the MiFi with Verizon, so I don't know if it's actually capable for use with an iPad without an additional fee or not).

The first representative I spoke with was relatively nice; however she let me know up front that the cancellation fee would be $160 with no possibility of a waiver. Did she offer to clarify about the MiFi's use with the iPad? No. I advised that I understood the agreement that I signed, but felt that considering that Verizon didn't provide any service during those 4 months, there was no cost associated with my cancellation--plus I was still keeping my cell phone, which I've had with Alltel/Verizon for over 10 years. Judith ignored my customer history and advised that I go online to cancel (which you can't do, you can only suspend service). I told her I would rather handle it now and asked to speak to a supervisor. This request was ignored and Judith asked if I wanted to cancel today or wait til April 10th when my billing cycle was up. Since she advised that it would be prorated to cancel now but the full payment if I waited til the 10th, I of course told her that I would like to cancel today. She put me on hold, only to come back and say "you can't cancel today, my system won't let me'--so essentially I'm out the $160 AND another full month's payment. I asked again for a supervisor, this time considerably more upset, and was told she would call me back 'in a few minutes'. After waiting 30 minutes, I called back, only to be told again my another rep nothing more than "the $160 early termination fee will apply'. Through this whole process, not ONE representative inquired into my satisfaction with Verizon, or thanked me for my loyalty with cell service. When I finally was transferred to a supposed supervisor, this is when the ridiculousness began. After explaining my frustration with both the rude customer service and the early termination fee, Raymond ignored the customer service concern and simply said 'bottom line, you've been told on 'numerous' occasions, the fee still stands'. I was told 'regardless of whether you used the service or not, you signed a contract'. It's procedure. A second supervisor whose name I don't recall because I was so upset, told me 'does it not make sense? why would we help a customer who wants to leave?" What?! That's exactly what you're supposed to do in CUSTOMER SERVICE. I said to the supervisor that I felt the way I was treated should be shared with other consumers and asked for Verizon's Twitter name, to which he responded, and I quote, 'if you're really in social media, you should be able to Google that yourself'. I was silent after that because I was SHOCKED. Never, ever, have I spoken to a customer that way, or had even the worst companies say something so callous. I was told 'you've had two escalations, that's as far as you'll get'. At this point, I don't care about the early termination fee; by the time I spoke to the first supervisor it simply became about how terrible the customer service was, and the boldness of some of the things said to me on a recorded call. So disappointed, Verizon. SO disappointed. It's so bad, I'm actually thinking that the $320 to cancel my cell service doesn't sound all that bad.

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 1 Disagree

psittacid
02/16/2011

Verizon Wireless 1

I was a loyal customer for 7 years. Lately, Verizon would deliver a swarm of messages all at one time. The messages would be as much as 1.5 weeks old. One of the messages delayed in this way was from my wife, who was in the hospital. I contacted Verizon several times about the problem; they were not able to fix it. When I canceled my service because they has not met their part of the agreement, they would not consider waiving the early disconnection fee.

They are predatory, unable to fix their problems, and utterly irresponsible. They have absolutely no loyalty to their customers.

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Votes on this review: 3 Helpful / 0 Funny / 5 Agree / 0 Disagree

asweet12
02/13/2011

Verizon Wireless 1

I have been a loyal Verizon customer for many years. I will soon be canceling my service. I recently renewed my contract (signed up for another 2 years) and got a phone in the mail. The phone broke while I was doing the activation (froze up). We took it to a store and they said there was nothing they could do and recommended that we send it back and call customer service. We did that and I discussed my options with a customer service representative. I was told that once they received the phone it would reset my upgrade status and I could select another phone online and have it sent. At no time did he mention I would be charged a $35 restocking fee for the broken phone if I did not have the same model shipped to me the second time. Well since the first phone broke in the first 2 minutes of use, I selected a different phone (actually the same model my husband had selected since I knew that it worked). I called customer service to discuss the $35 restocking fee and they were not helpful. They do not care about customer satisfaction at all. They also said I cannot cancel my service without paying the early termination fee ($175) since it had been more than 14 days. The pamphlet that shipped with the phone clearly says 30 days. They must have recently changed their policy recently to further screw us over - 14 days does not even allow for the first bill to be received after activation. I think Verizon has grown too big for their britches.

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Votes on this review: 3 Helpful / 0 Funny / 2 Agree / 1 Disagree

alissa1225
01/26/2011

Verizon Wireless 1

I have never had worst service than when I tried to get high speed internet through verizon. We were told that our internet was up and running at the beginning of the month but when we tried to connect to the internet (three weeks later) we could not. We called customer support and we were told that a connection was never made. We set up an appointment the following day to have a technician come to set it up. We were first told they would be there anywhere between 8 and 5. As both my husband and I work this would have been impossible so we managed to get them to narrow down the time to between 8 and 12. After waiting 4 hours for them to come set up our internet no one showed up. At that point I called and canceled our order as it did not seem likely we were going to have our internet set up anytime soon.

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corncrasher
01/18/2011

Verizon Wireless 5

had horrible experince with sprint and switched to verizon and it has been great. It seems to work as good or better than any other provider where ever I am. I travel all around the country and I end up in alot of places with little to no service and my phone works pretty good. friends with at&t have no service at all. Me and my wife have had verizon for about 3 years.

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poolmanclay
01/16/2011

Verizon Wireless 1

Our phones haven't worked properly since we switched to Verizon Wireless. Callers get a recording that says "this number is no longer in service". Verizon will not or cannot correct the problem and will not allow me to leave the contract without incurring an early termination fee. I am suing them in small claims court to escape to another carrier. I have never had a problem until I signed with Verizon. Beware of this company!!!!

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abneynormal
12/25/2010

Verizon Wireless 5

in alabama verizon is great. i drive a truck and go all over the southeast i have verizon for my company phone and att for my personal phone. all over the southeast verizon is even with att or better usually better. i have upgraded to the internet with att via iphone it aint 3g in alabama it might be 1g. or 2 cans and a string. Verizon in alabama is great my dad has it as well as shared internet it is like being on cable. TO SUM IT UP IF YOU LIVE IN ALABAMA GET VERIZON. oh yeah nextel my old provider should call itself notel

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dindi
12/23/2010

Verizon Wireless 1

I hate Verizon with all my hear and would discourage any one who wants to switch. 2 customer service reps gave me a flat fee for roaming then 2 months later found a $777 bill for charges per minute. I spoke with a supervisor and she said they were valid charges but those charges were not disclosed to me at the time I inquired about their rates. I requested to speak to a manager and she said a manager will call back but never did. She Lied. A day later I spoke with another supervisor and he said a supervisor is the highest a customer could speak to in customer service. They are a BUNCH OF LIERS. This other supervisor gave us a 25% discount but my bill was still very high. They will never admit any mistake.
Make sure that any changes to your account is documented by the customer service representative you are speaking to. Or, better yet do not call customer service, go to a branch and make those changes with detailed notes in the account.
Their customer service reps are so incompetent. I had to repeat my credit card # 4x to make a payment. I want to get out of Verizon but would cost me a lot. I can't wait to switch.

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BartelloSt
12/21/2010

Verizon Wireless 1

Verizon wireless is the worst! I cant imagine being more frustrated. They screwed up a payment but forced me to pay the bill twice until they could fix their records. They said they would credit my account but that will never happen- ever. I am moving this account ASAP and will tell everyone I know to stay clear. I HATE THEM WITH ALL MY HEART. Try to navigate their website to get a human to help or to give feedback- good luck. They are deamons and the people they hire are- lets just say not the best of the best.

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Wilce Mart
12/06/2010

Verizon Wireless 3

Complaint!! Beware wireless customers.. a fee of $9.99 showed up on my statement, when I spoke with associate Stacy today she said "Oh I can help you to stop them from billing you again in the future" It is a company names Topic Text .com . It appears that Verizon allows this company to randomly add their service to your account. I said "Oh! Verizon can stop future billing, but cannot or will not remove the unwanted fee from my bill! "This company is making a ton of money from unsuspecting Verizon customers with only one charge of $9.99 multiplied by hundreds of thousands." "Not to mention those customers who just pay their bill without checking?

NO way Verizon!!!

June Martin

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Ruby11
12/02/2010

Verizon Wireless 1

I called to make a change in my contract. When I asked how much it would cost me, the operator replied "not much - a small fee". You can imagine my surprise when the bill went from $50 to $400 on her "not much - a small fee"! I called back and the operator said "there was nothing that could be done" to which I demanded to speak to a manager.


Strange how a manager can do things that "cant be done". The manager agreed that the operator failed to inform me of the price cost and that this was a repeated issue they had with their operators. She agreed that if I had been properly informed I wouldn't have made the change to begin with. She fully agreed to change my bill back to the original amounts. She fully agreed that when the operator failed to inform me of the huge costs it equaled fraud! And she stated she would change my bill and everything would be fine.

I was happy until the following month when I received a bill to find out some other manager named, James, decided to over rule the first managers decision and recharge me $400! I called immediately and have now been waiting and waiting to hear why this JAMES thinks fraud is what Verizon is all about! Going on 2 days now...
Still waiting....

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philvoss21253
11/02/2010

Verizon Wireless 1

i think verizon wireless is a joke you cant get a live operater to help you and they do overcharge you for everything there a bad wireless company i would not recommend them to anyone

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Verizon Wireless 1

Verizon is perfectly fine until you need to talk to someone in customer service.

My biggest problem when them started earlier this year when my LG Touch would power itself down on its own. I called customer service and they told me that I needed to go into a store to get a software upgrade. I get to the store and the man helping me says that it's no problem and will just take 10-15 minutes. I'm sitting there, waiting for over an hour. I finally get his attention and he gives me an insincere apology. Immediately my phone starts having the same problem. I call, Verizon sends me a refurbished Touch. This phone freezes up any time I try to text. I call again, another refurbished Touch, this one's touch screen won't move, the arrow you slide to unlock the screen will not go away, only up and down. I go into a store to try to resolve this quickly. The woman behind the counter is the nastiest, most unhelpful person in customer service I have ever met. I tell her I am not satisfied with Verizon or the help she's claiming to try to provide with and don't want anything to do with Verizon anymore, she tells me this is not possible and that I have to stay with them (also in the store, a woman with the same problem with the same phone). I call customer service again and am met with a friendly voice promising to resolve this once and for all. A phone finally arrives-however, it's not the phone I've been using.

Great, right?

No.

Instead it's the smallest, cheapest looking phone I've ever seen. They were giving the phone away for free with online discounts on their website. This will not do, especially when you've paid $200 for your phone. You deserve something comparable. To make matters worse, it was just the phone-no battery, no wall charger, no nothing. A useless phone.

It took over a month to finally get a working, comparable replacement phone from them.

So now my phone works. Great. I can't get service in my house, or the area outside around my house.

I'm counting down the days til my contract is up.

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cheree2286
10/14/2010

Verizon Wireless 1

I would never suggest anyone to Verizon Wireless. I have had the worst experience being with verizon over the past 4 years. Customer Service never understood any of the complaints or concerns that i had. The first was that I wanted to switch from the 2000 minute plan to 450 because it was for my grandparents phone only and they didnt need 2000 minutes. Verizon charged me for the 2000 minute plan and wouldnt reimburse me for any of it. Second, my husbands brand new dare just quit working ..the touch screen wouldnt do anything so verizon made him send in for an insurance claim and pay 50 dollars, then if u do an insurance claim they automatically renew your contract without telling you or have u sign a new contract. I dont feel that i should have to pay for a new contract when i didnt want it. Also, i was paying 200 dollars a month for two phones that had no internet, applications or really anything great about them and now im with sprint and i am only paying 120 for two phones a month for internet free mobile to mobile free text applications you name it i got it and my phone is great and love sprints service! I NEVER will agree with how verizon treats you on the phone or even in the verizon stores. I have only had problems over the 4 years and never could get out of a contract or even get an upgrade because if you have a problem and have to have an insurance claim they automatically renewed my contract.

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Tink33
10/08/2010

Verizon Wireless 2

I have greatly enjoyed verizon services. Though I did find one complaint. For those of you that are trying to be more environmentally friendly verizon does "allow" promotions mailed to your house to be shut off. Though you have to be very persistent. They first time I called they actually said they couldn't do it, but I informed them Comcast did it for me so why couldn't they. That changed their tune. They do stated it will take a month to process (they may have thing be printed already with your address on it which they can't pull out of print). A month later I had to call back. And a month later I called again, though this time I demanded to know why this was so difficult. I was disconnected twice. When I got to a manager I was actually given attitude, I mean the guy "hello"ed me. I swear he was reading of some script from his computer and was annoyed I kept asking what they were going to do to make it easier for people to shut off the mail promotions. His only answer was that mine was shut off. Which was clearly not my question. Thus making me repeat myself, until I gave in and asked for his supervisor. Go figure she wasn't in the office. Anyway I am still waiting to see if it has actually been shut off.

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kamylienne
09/28/2010

Verizon Wireless 4

I never had a problem with Verizon's service (thankfully, from the reviews below, I'm glad I never needed customer service assistance): coverage good, never really got much in the way of dropped calls except in very select places ( . . . . like in the bedroom of my old apartment. Everywhere else in the apartment was fine, just when I laid down, then suddenly *poof*, no service! Odd.)

I don't use the phone much: my husband's and my phones costs us about $70/month for the both of us, so it's not ridiculously expensive (I got a plan that fits our needs: not a lot of minutes, 250 texts for him and 100 for me a month, and we never get anywhere near our limit).

I'll just cross my fingers and hope I NEVER have to call customer service!

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Patseyj
09/28/2010

Verizon Wireless 1

Verizon wireless EMPLOYEE DISCOUNTS IS A JOKE!!

Wrote review on Verizons blog page and it was removed by the administrator, Cathy298!!!

Wow..Guess the truth is TOO MUCH for the Company to bear!!

Anyway, I worked for Kroger Co and was qualified for the employee discount program (20%) discount on billing. Well, signed up IN PERSON at a Verizon Store. Was told it would start the next month....next month NEVER came!! Calling Customer Service was just a waste of time...didn't clear up the problem...10+ months and, you got it....No discount ever applied to the billing. I've been with Verizon (formerly Atell) for over 10 years, you would think there would be some Customer Loyalty....but no. I now work for US Federal Govt (DoD) and applied on-line for the Employee Discount (now 15%). Was told through the web site that I was eligible. When tried to enter in my phone number, said I was disqualified. Call customer service and said wasn't qualified, but couldn't explain why.....I AM SO TIRED OF VERIZON WIRELESS. THEY ARE SO MONEY HUNGRY....COULD CARE LESS ABOUT THEIR CUSTOMERS, JUST ABOUT THE $.

SO, my contract is done AUG 14, 2011 and that is when I am canceling my service with Verizon. I need a company that 1. cares about their customers and 2. Actually stands by what they advertise...Employee discount.

I've spoken to several Co-Workers and they said that they have SPRINT and receive the employee discount, without any problems and always get great Customer Service!!

At this point, Being an honest company and giving me good customer service is MORE IMPORTANT than the cost of service. Sprint is alittle higher than Verizon, but....it is well worth the few dollars to get the honesty, loyalty and not a pig about the money!!

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Votes on this review: 2 Helpful / 0 Funny / 4 Agree / 1 Disagree

DrCandela
09/15/2010

Verizon Wireless 1

Good network, but I'm tired of the hidden fees, I asked to change my billing date and the charge me 42 Dollars, I had Metro PCS and I can't wait for my contract to expired.I'll never again get Verizon!

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hammerg35
09/14/2010

Verizon Wireless 2

I just purchased a New Blackberry bold 9650. After the first week I noticed a funny feeling with the track-pad and that I had to constantly restart my phone to get the V-Navigator program to work properly.(which I pay extra for) The internet ran slow when I was on my WIFI network instead of the 3g network. I compared my phone to a friend of mine, who had the same phone. It seemed I had gotten a "lemon" phone! I came into a store that was certified in tech support and saw the defects, told me to call customer support, because they had no phones, to give me, and no one else had one locally. I called 611, the number the person told me at the store to call, and the tech support guy advised me on a few options. One, I could order a Certified New Phone (aka used phone) after owning mine for a month or pay $200 and get a brand new phone, and get it credited back after I send mine back. I asked if I could simply go to a store and get it exchanged for a new phone. I wanted to simplify the situation and I was able to do it with Sprint with no problem. The tech support person agreed and noted it on the computer. I went to one store and after spending 1 hour trying to resolve the situation, with the manager, and with tech support on the phone, the tech support person advised me that its up to the store if they want to give me a new phone and he can't force them to do so. The manager was acting like if it was the tech supports problem and not his. In the real situation, he did not want to help me out at all. The tech support person also advise me to go to the store where I originally purchased it at. I was in downtown LA and drove all the way to Encino. That's an hour drive with little to moderate traffic. When I arrived at the store the associate recognized me and told me the same story as the other place. When I asked to speak with a manager he told me that there wasn't one on site. WTF????? I ended up ordering the free Certified New Phone(AKA Used Phone), after being too tired to fight and I only hope that one meets or exceeds my expectations! They have horrible customer service when they have an issue to deal with and like my friend said, "where are all those people that follow you all around when you need them the most"(The network of people they show on there advertisements)

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trebon1038
09/04/2010

Verizon Wireless 3

A lot of people that have Verizon really like them but I know in some parts of the country their coverage isn't as good. I also have heard people complain about their customer service.

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Edward Sullivan
08/30/2010

Verizon Wireless 2

verzion service is great as cell phone carrier the coverage is great but they are just way too high on thier prices it looks like verzion looking to get rich off customers or charge higher rates to make up for lost business i use to be really happy with them been with them for 10 yrs but iam no longer going to keep service with them my phone bill is almost as high as a car payment i use to pay less than $175.00 a month for 2 phones and broadband internet now it cost me almost $300.00 a month
they are just trying to get rich off customer and now they no longer offer more than about 4 plans
weather your on single plan or family plan they only thing they have going good for them is freinds
and family for unlimted calling myself as over the road truck driver i need good service and broadband internet for business and personal use but dont feel i need to be rip off in be able to have ur service so iam going to switch to a pre paid plan for both my broadband use and cell phone use so verzion good luck but your going to lose my business

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Votes on this review: 1 Helpful / 0 Funny / 7 Agree / 2 Disagree

JoeMahma
08/10/2010

Verizon Wireless 1

When they have SEVEN employees in the store with FOUR behind the counter and maybe a half dozen customers in the store, why I should have to wait 30 minutes to do a simple return is mind boggling to me.

I walked out and ordered a different headset online. I suggest avoiding the exercise of purchase at a Verizon Wireless store and using more efficient online means instead.

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Votes on this review: 3 Helpful / 1 Funny / 5 Agree / 0 Disagree

Marco3055
08/03/2010

Verizon Wireless 3

Alright, so far Verizon Wireless it's not that bad solely talking about the signal. Pretty much is the only service that works where i live. Even though i live in an apartment and i'm planning to move soon, that's the only Wireless company i can get if i don't want to walk outside in my patio to answer a call (if it ever gets to my phone).
GSM networks (any) will not work at all in my living room. Only CDMA technology does (Verizon, Sprint and Cricket).

I've been with Verizon for almost an year. As i just said the service is pretty good, however the prices are high and the fact of being locked in a contract bugs me a lot now, it is just another bill every month on top of high priority utilities, but this is just a personal idea.

Me and my wife share a plan which i downgraded few months ago removing txt messages from my number, forced to keep the data plan because of the phone i have (LG enV Touch) and this is BS for the fact that is entirely up to them, the phone will work even without the data and i won't pay any extra dime unless i was stupid to browse the web for $1.99/Mb.

I think i will call soon to cut off my number and just keep the one that my wife uses, i will go with something different, no contract, probably a month to month, i'll see.

Initially i've tried to change my phone with a simple one just to use it for voice, they won't give you a new phone even if it's a cheaper model unless you're eligible for an upgrade after almost 2 years, with the excuse to renew your contract for an additional 24 long months.

At least Sprint would give you a new phone just to keep their customers on, even though i've heard their service is not good.

If you like a good service as far as signal i'd reccomment Verizon Wireless. If you're looking for something easy and cheap stay away. And keep in mind that the phone you'll choose when subscribing is the one you'll keep for a long time.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 1 Disagree

hi2010
07/28/2010

Verizon Wireless 1

Horrible!!! Run the other way! I have been only with Verizon for over 10 years. Everything was fine until last year when my two year renew date was up. I got a enV2 which broke in a month. Got my 2nd Env2 that also broke in several months. I had to get upset before they would give me a phone other than the 2 which they new was crap!!! They gave me the enV3 is has lasted one year now. It still works but cuts in and out all the time. I have to constantly ask "Are you there" I sound like one of there commercials. Only its because my phone cuts in and out. Recently I was talking on it and I hear a big pop in my ear and the phone shut off with a full battery. I called them and the lady asked me whether or not I got the insurance. Because I did not they are not going to do anything for me. I have to purchase a new phone. I don't have the money for another phone. I paid money for the one I got a year ago. Why can't they make their phones work for the full two years anymore???? That's what I want to know. Also, the verizon lady told me that condensation causes the phones to get wet and turn the sticker inside red. Once that happens they won't do anything for you. Why can't they make a phone that is a little more resistant to moisture? Oh, they do make a couple, but they cast 350.00. What?!!!!!!! Also, if you get the insurance and pay the $5 a month it still doesn't get you a replacement phone like you would think. There is still a $50-$100 deductible!!!!!!! They are phones, not cars!!!!!!!!! I had to go purchase a older model new phone form another company online just to get me through the next year. Once my year is up I am out! I told the lady at verizon that, and she had no response. A over 10 year good customer leaving and they don't care. How's that for service?

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Votes on this review: 3 Helpful / 0 Funny / 7 Agree / 0 Disagree

vwsucks
07/27/2010

Verizon Wireless 1

Verizon Wireless is HORRIBLE!!!!!!!!!!!!! You can't get a smart phone unless you want to pay for all of the extra's, i didn't have to do that for at&t. and you have to choose a more expensive package every time you want to upgrade unless you choose a featured phone which are all pieces of shit. They rip you off and lie to you. They act like they are the only cell phone company and the best, and they aren't. I want at&t back, or even sprint and t mobile and i hate spring and t mobile..but i'd rather have them than verizon piece of shit wireless. they should go out of business. they're pieces of shit.
at&t is better. and has roll over minutes. and it's a lot cheaper. fuck verizon!!!!!!!!!!!!!!!!!!!!!

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Votes on this review: 3 Helpful / 4 Funny / 9 Agree / 1 Disagree

William Mc
07/25/2010

Verizon Wireless 1

Verizon Wireless Sucks!!! Don't Do it to yourself Especially if you prepay go with boost or metro pcs. I dealt with bullshit from them for years and I'm tiered of it especially there rude customer service. Invest in a good phone and look elsewhere


Sent from my iPod.

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 0 Disagree

Ravenjinn
07/23/2010

Verizon Wireless 5

7/23/2010

Verizon Wireless used to be really awesome. I used to swear it was the only cell phone carrier to go with. But in the last 2 years Verizon has degraded to no more than shody, unknowledgeable and dishonest customer service reps, collection agency tactics and rip off prices.

I called 4 times to find out the cost of calls and txts when I went on an out of country trip. I recieved 3 different answers to the same question. When i got the same answer twice I assumed that was the correct answer to my question. I was told txt would be $0.25 each and $0.49 per minute for calls. Well once I got back and recieved my bill I discovered txts were FREE and $0.69 per minute. This outcome was not one of the 3 difference answers I recieved for my question when I alled Customer Service 4 times!! I called about this and was also told at that time AFTER my trip that Verizon offers a phone for about $25 a month that will give you 250 free for customers that are leaving the country for a period of time. Why wasn't I told this during the 4 calls I made PRIOR to my trip??? This information would ahve saved me $171.00.

Later in the year I was 5 days late on my bill, first time in 3 years. Verizon started calling teh SECONDARY phone number on my plan. THey would call every hour even after being told that they needed to call the primary number. I then called and the said they fix the issue in the system and the Primary number would be called in the future. I was asked to make the payment over the phone but I do not give out banking info over the phone and that I would be sending my payment in 3 days. I was told that I would continue to recieve calls unless I made the payment with them right then. I called back later a spoke to someone else and they said they could put a note saying I would pay in 3 days and the calls would cease with that note in the system. Why didn't the first rep do this?? According the the first rep they couldn't do that unless they had my banking info and scheduled a payment with them. So this was a flat out LIE!!!

Now 9 months later I am again late on my bill....by 9 days. Again they are calling the SECONDARY number on my plan. Again I call up and want to get them to call the primary number, they tell me that the system has the primary number listed and are not sure why it is calling the secondary number but they will transfer me.....they transfer me to a number that is no longer in service!!

This is not the first time they have transfered me to wrong numbers or even hung up. I'm very polite and I don't get angery at them after all they are just employees and they just do their job. The problem is witht he polocies and management and training of the employees.

Credit Cards, Utility companies etc don't start calling or sending letters till you are 30 days late. But verizon sees fit to call you every hour when you are only 5 days late or at the latest 9 days late?? This is harassment!!

Customer Service reps are untrained and will give various answers depending on who you are talking to and seldom are any of the answers the correct ones. They hang up or transfer you to non-working numbers.

My contract is up with Verizon wireless and I am now shopping around for a better and cheaper carrier. I will never recommend verizon wireless to any friend or family member. I will only recommend them to my mortal enemies.

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Votes on this review: 1 Helpful / 1 Funny / 6 Agree / 2 Disagree

cummins1279
07/23/2010

Verizon Wireless 1

Verizon is a lying rip off! Don't believe their "Worry Free 30 day thing". They charged us a so-called pro rated amount of over $12 plus the regular months fees and then another pro rated amount after the 30 days trial even though we sent back the phone and canceled the service early. The text message block didn't work and we received texts from people we didn't know and were charged for those too. All I can say is they are a crooked company. I will never go with them again. Hopefully this review can save someone else from getting sucked in to their so called "Worry Free Guarantee".

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 0 Disagree

adkinswb
07/11/2010

Verizon Wireless 1

Avoid like the plague. Very shady company. Many hidden fees and ultimately will cost you severly to break free but it is worth it. sometimes it costs to get someone out of your life.

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 0 Disagree

prashanthdevar aj
07/07/2010

Verizon Wireless 1

Alert Verizon customers

I wanted all the people who are willing/thinking if becoming Verizon customers to think before signing any contract with Verizon. I signed a bundled package (Internet, TV and Cell Phone) contract for 2 years with Verizon recently (6 months back). First month I received two bills from Verizon one from Verizon wireless and another from Verizon TV & internet which total up to $150. But Verizon sold the bundled package to me at $110. I asked the customer service agent, they said it will be adjusted in the next bill. I thought that’s fair but this continued for 2nd, 3rd and 4th month. Now when I call customer service they are telling me that they cannot give me what they promised me when I was buying the bundled package because they don’t support that feature any more at the place where I live. If I don’t call this cheating you people tell me what it is? !!!

I have explained my situation to every customer service agent in Verizon and all they say is Verizon internet, TV, Phone services, Financial services are different companies and one bill system is a different company by itself. I always get transferred from one company to another company and nobody in any of these companies seems to take responsibility and help resolve my issues. When I ask the agent what am I supposed to do now, they say I should speak to management where they don’t have facility to transfer!!! I don’t have what I am supposed to do now!!!

People please be double double sure before signing any contract with Verizon!!!

Please find my contact details below if any of the new customers need more details, hello Verizon management please you are out there somewhere please contact me!!!
 Email: [email protected]

I will keep you folks posted with the updates!!!

Thanks & Regards,
Prashanth

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Votes on this review: 2 Helpful / 0 Funny / 9 Agree / 0 Disagree

LaineFinley
07/01/2010

Verizon Wireless 1

The cell phone company from hell!!!! Can't wait utill December 2010 not because it Tis the Season but because it so long Verizon they are not in the business of customer service they in the business of you under contract and they can treat you and charge you any amount they want but when you bring thing to their attention it in the contract but when you tell this was not included in the contract well only thing they can do for you is to sign you under a new contract Hell no! IF ANYBODY EVER BEEN IN A BAD MARRIAGE AND COULDN'T WAIT TO GET OUT AND GET THE PAPERS SAYING YOU ARE FREE!

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Votes on this review: 1 Helpful / 1 Funny / 8 Agree / 0 Disagree

vikingscool
06/30/2010

Verizon Wireless 1

I read reviews; and my sister who had a Verizon back in 2005, she hated it. I glad I don't buy cell phone companies. I AM proud to boycott any cell phone companies, I using e-mail, and e-mail service on my computer.

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Votes on this review: 2 Helpful / 0 Funny / 3 Agree / 0 Disagree

ash443
06/18/2010

Verizon Wireless 1

I never really have had a problem with verizon until now...i bought the blackberry peral about a year ago and i loved the phone. we also bought phone insurance so we were covered. Well about a week ago my phone started to not work right so i went to verizon and they sent me a replacement. (Note the replacement was not from the insurance company). Once i got the replacement it wasnt the right color, it took me 4 days just to get the phone, then once my phone was activated my internet didnt work. After a day of the phone working the screen just stopped working out of no where. So i went down to the verizon store and they did not do a single thing for me but order another replacement phone...which probably wouldnt work anyways...also i couldnt get any help what so ever from them, i had to ask to speak to the manager just to get help and there final solution was to just get a new phone which they did not discount at all. I HATE VERIZON WIRELESS!!! ONCE MY CONTRACT IS UP IM SWITCHING SERVICES IMMIDIATLEY!

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Votes on this review: 3 Helpful / 1 Funny / 8 Agree / 1 Disagree

Dave666
06/11/2010

Verizon Wireless 1

We were Alltel customers for a long time before the buyout. Caller ID showed the actual callers name.
When Verizon took over it went to "Florida call." Lately it is showing "not provided."
I wrote Verizon a letter, when they failed to respond to email, and they have ignored it too.
Without a caller ID, our phone doesn't even ring. Might as well not have a Verizon phone.

Customer service is worse than lousy, it is non-existant.

I've already started looking for a new supplier.

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Votes on this review: 1 Helpful / 0 Funny / 10 Agree / 0 Disagree

joannejlee2007
06/03/2010

Verizon Wireless 1

The worst customer service ever. They feed you BS and don't do anything to keep you satisfied. I waited 3 weeks for a phone (because it was on back order). The phone arrived defected and then had to go back to the Verizon dealer twice for repair in just 2 days of receiving the phone. They advised that the phone was Dead on Arrival (DOA) and that they would need to order a new phone. I am now sitting waiting another 3 weeks for another phone.

Having spent now 5+ hours at the Verizon dealership waiting on line / talking to rep / fixing the phone / telephone customer service, I am convinced that Verizon has the worst customer service I've ever experienced in my 20 plus years of being a cell phone user.

Horrific! If I didn't just upgrad my other cell phone lines, I would switch phone carriers in a heart beat. Now that they have me hooked for another 2 years, they don't care at all about the customer.

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Votes on this review: 2 Helpful / 1 Funny / 10 Agree / 0 Disagree

LSonne
05/30/2010

Verizon Wireless 2

Verizon acts like they're the only cell phone provider, and I am tired of it. I don't like their long winded, "You have 2 unheard messages. (Long pause) First unheard message:" How about "You have 2 new messages" and then play them. When I called customer service, the only response I heard from the woman was that Verizon had tested their message, and this was the best understood. (Yeah, and wasting my time.) Also, 45 cents a minute for going over one's plan minutes adds up very quickly. Greed, plain and simple. If any company with their coverage was available (StraightTalk has incredibly bad customer service, unfortunately) I would switch in a heartbeat.

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 0 Disagree

gburdette
05/29/2010

Verizon Wireless 1

COPY OF MY EMAIL TO VERIZON WIRELESS ON 5/29/10
Today at 9:39am, we placed a call to Verizon Customer Service regarding the status of our ordered HTC phone. 2 friends told me they were able to get phones at the Frederick MD location in store. My goal was to transfer my May 17th order from the warehouse to an instore pickup as I'm going away for business out of town & having issues on my older Blackberry device.

After being throughly interrupted & ignored by your customer service representative, who refused to give her name or transfer the call to a supervisor (after 4 requests during the call), we felt compelled to send a message regarding this poor customer service experience with Verizon.

This representative was also extremely condescending in her tone, attitude & completely unprofessional in the way she handled my situation.

As a long time customer of Verizon Wireless we have never experienced such poor customer service from a company over the phone.

As in the past, I can & will no longer recommend Verizon Wireless as a mobile phone company to friends, family & collegues due to superior customer service, b/c of the experience today.

Thank you for your time,
Sincerely,
Gene B

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Votes on this review: 2 Helpful / 0 Funny / 8 Agree / 1 Disagree
Verizon Wireless 5

I love Verizon. Previously I had Nextel and then AT&T, but I have been much happier with Verizon. You may pay a little more for their service, but that's exactly it.... you get service. Every time I need anything, or have an issue, they take care of it above and beyond what is expected. Whether that is comping some text messages for the next few months, discounting accessories, or whatever, it is taken care of.
Today I dropped my Droid quite far (about 40 feet). It was entirely my fault, and I did not have insurance on the phone. It was still working, but the sliding screen didn't work. I took it into Verizon when I went to purchase a new case for it, and told them I dropped the phone and wondered if they had anyone who could take a look and repair it. The service rep offered to send me a replacement phone free of charge. They were under no obligation to do this, as it was my fault entirely, but this is exactly why I have remained a loyal customer (even though I REALLY wanted an I-phone!) for 7 years now.

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Votes on this review: 0 Helpful / 0 Funny / 1 Agree / 7 Disagree

VerizonBites
04/30/2010

Verizon Wireless 1

When Alltel turned over to Verizon..everything went to hell. Customer service is HORRIBLE. I didnt mind the hour wait,when my name came up on the monitor,they let someone go ahead of me that "forgot" to sign in. When I finally get called up to just upgrade my phone,i got the run around and was argued with by the manager!(the account was in my uncles name,and they usually just call and confirm permission to upgrade..i have done this with 5 phones for 10 years but all of a sudden that day this a$$hat tells me its againsnt the law..what? since when? then he wants to fire the person who helped me last time! what a jerk!!The night before I called Verizon and was prepared to do it over the phone but decided to drive to the store so I could hold and check out the phone i wanted,just to be sure. Something I have done for several years,he couldnt help me with...I leave the store angry (just like the customer next to me) the manager calls back and says he was wrong and to come back! Hello? I thought u said it was illegal,now its not?..make up your mind!My time is valuable just like everyone elses. When my 2 yr is up,BYE BYE Verizon! I have had nothing but problems with this company and everybody I know that uses them,has nothing but complaints and problems. When I tethered with Alltel,it was unlimited,NOW its not,and it COST MORE!! A saleswoman told me that VERIZON doesnt like people to use it for gaming or anything but simple photo sharing wth? Before you get bound to that contract..BEWARE,you will have the worst customer service ever!

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Votes on this review: 1 Helpful / 0 Funny / 11 Agree / 1 Disagree

lovemyhubby628
04/28/2010

Verizon Wireless 1

I have been with Alltel since I had a phone at age 15. I never had a problem until Verizon took over. My phone completely stopped working. First, they told me it was water damaged, but the sticker beside the battery indicated it had not been in water and I know for a fact it was not water damaged, but in order to get a working phone I paid the $50 insurance. Two week later, the speaker on the new phone went out, they once again made me pay the $50 to get a working phone. Once again, about a month later, the phone stopped working. The battery would not stay charged, the speaker stopped working and I could not even dial out a number. I took it to the store and was told that I could not file insurance since it was not water damaged (hmm, wonder why they made me the first 2 times?) and they would not replace my phone, I would have to buy a brand new phone or keep the one I had that did not work and continue paying the bill.

My husband is in the military. He had orders to be stationed overseas and I would be able to go live with him. He left while I stayed home to take care of things. I went to the Verizon store and explained the situation that I would be moving overseas and I had military orders. I was there for 45 minutes while she called and verified that I would not have to pay the $200 disconnection fee due to military orders. She assured me everything was taken care of. She lied. I ended up being on the phone with customer service for over 2 hours for them to finally tell me they would not honor the military orders because my name was the primary on the account, not my husbands who was in the military, but if I could proved information with my new address stating I lived there, they would waive the fee. I provided what they asked for and still continue getting billed to pay the $200 disconnection fee.

Verizon Wireless does not support our military. They lie to customers and their "customer service" is not very serviceable. I will never use this company again and I would suggest to anyone in the military especially to avoid using their services.

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Votes on this review: 1 Helpful / 0 Funny / 13 Agree / 1 Disagree

jj9999999
04/24/2010

Verizon Wireless 1

the blackberry tours are a load of crap. do not get this phone if you value your life because if you have to call 911 it will freeze and it will freeze on normal calls as well. you have to go back to the store a lot to stop it from freezing and fix it when it acts up. so do not get the phone.

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Votes on this review: 2 Helpful / 1 Funny / 5 Agree / 2 Disagree

DroidUser
04/20/2010

Verizon Wireless 2

REBATE ROULETTE!!! You may get it, but is it worth it?

First, let's get this straight... Verizon does not process rebates - they outsource this to a bottom-of-the-barrel company in El Paso, Texas. I have been told that these companies get to keep the rebates that somehow never find there way to customers. Don't act so surprised! Did you really think that Verizon doesn't know exactly which customer bought every phone they sell under what promotion and exactly for how much and when and where they bought it? Of course they do - they're not idiots. So why is the rebate process so convoluted and fraught with missteps?

Bought two Droids on the 2-for-1 offer (subject to a 2-year contract of course). When you dig deeper you find that each phone cost $200 with a $100 rebate per phone if you buy both phones and fill out the rebate forms and include the original UPC sticker cut from the box. Is it just me, or does this already sound unnecessarily complicated?

They gave us one rebate ($100) on a debit card (?) but they said that they never received the other submission. This means that they lost it since we sent both rebate requests via certified mail and we have the delivery receipts. Yeah, yeah yeah - I know they get tens-of-thousands of rebate requests every week: Then why do they use such an archaic method for processing them?

The rebate offer states unequivocally that it must include the UPC label from the box, and they will absolutely NOT accept COPIES of the UPC label, so we mailed in the UPC label from the box. Now they say that we have to re-submit the rebate form and UPC label... So, I ask them, where am I supposed to get a UPC label from if I mailed them the original which they lost? They replied that only ORIGINAL submissions require the original UPC code label. Re-submissions may use a COPY of the UPC label. Ahhhhhhhhhh! You actually can't find that out unless you have this particular complaint as it's not posted anywhere. Also, I asked Verizon about this, and a representative said that copies are definitely not acceptable. So, if I mailed the original UPC label, where do I get a copy of it? You mean that you didn't make a copy of the UPC label?!!! Well, no, actually I didn't because the UPC label doesn't tell you anything unique about the phone that can't simply be written out. I did copy, by hand, the MEIN and SN of the phone off of the label, but what good would a copy of the label be if you state that you won't accept it?

This went on and on ad nauseum - I couldn't afford to spend any more time on it: they won. The constant sing-song of blaming me for not being prepared for their incompetence stands as strong as a wall around the castle bailey - the last line of defense. It's as Schiller stated: "Against stupidity, the Gods themselves contend in vain."

BOTTOM LINE: NEVER fall for a rebate offer. If they can't give you the discount up front, then evaluate the opportunity at the face price without the rebate because there's a very good chance that you'll never see it, and a better chance that the final cost in terms of your time and aggravation will far exceed the value of the rebate.

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Votes on this review: 4 Helpful / 1 Funny / 11 Agree / 1 Disagree

jayanti
04/19/2010

Verizon Wireless 2

Verizon wireless may be rated good but it sucks! I had ATT earlier and it was much better, never call was cut in the middle and disconnected. Verizon has awful phones and on top the service is really bad too. I don't know how people recommend verizon.

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Votes on this review: 1 Helpful / 0 Funny / 10 Agree / 2 Disagree

funkymotha
04/18/2010

Verizon Wireless 1

Bought a phone from verizon when I renewed my 3RD! 2 YEAR CONTRACT WITH THEM. the phone is defective and they refuse to replace it. after a year with the phone i tried to upgrade at a discount which they offer if you spend $50 or more on a monthly plan after a year. my plan is $40 a month but with data and text it comes out to $90 a month but they refused to give me an upgrade or even the option of signing another contract to upgrade. so they want me to pay full price for a new phone which is absurd for even the basic phones. this phone freezes and locks up constantly so it really only works half the time. im going to wait till my contract expires (its $350 to cancel plus you have to pay for the initial discount you got with the phone) and i am never signing another contract with verizon EVER. Oh they did the same thing to my mother so this is just how verizon does business. DONT SIGN WITH VERIZON

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Votes on this review: 1 Helpful / 0 Funny / 9 Agree / 3 Disagree

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