Cellular One

Added on 12/21/2009
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141 Reviews

rue78
12/20/2010

Cellular One 1

My Boyfriend has had Cellular One service for more than 5 years. He is a regional truck driver and was recently told that more than 50% of his usage was outside of the service area. And shut his service off. Thus, the reason he got the supposed national service plan. He was informed that there was nothing that they could do for him. The problem I have with this is why sell someone the national service plan is that is not what it is? As I said before he is a truck driver and his phone is a large part of his livelihood. He can not be without a phone. I & he will never do business with them again. And we will tell everyone we know not to do business with them.

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raider2046
04/12/2010

Cellular One 1

cellular 1 is a rip off the can't make a plan and stay with that rate, mine was always twice that, am happy with trac phone, there you can control your account

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bobchristyhay
08/27/2009

Cellular One 1

Do not trust Celluar One, they ripped my husband and I off, my husband is blind and he asked for the best phone that they had, they sold us junk then, they would not exchange the phones for different ones, finally we called their corporate office to report this because the store would not give us our money back, the manager lied to her boss by telling her that I came over to her house and cussed her out when in fact I did not, eventually we did get our money back. Do not but anything from Celluar One at all. Thank you, Bob and Christina Hay

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Robert57
01/21/2009

Cellular One 3

Reviews are meaningless because Cellular One isn't a company, it's a brand name. Eight different independent companies are using the brand in 2009. They have no common management, technology, etc. Over the years, dozens of companies have used the brand before they were acquired. Many of the below reviews are talking about companies that no longer exist. For example, Digital One of Chicago was actually BellSouth, now part of AT&T;/Cingular; Cellular One of Northeast Michigan was RFB then Dobson now AT&T.;

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Votes on this review: 3 Helpful / 0 Funny / 1 Agree / 0 Disagree

Soular
01/03/2009

Cellular One 1

Haha, love it. Cell one sucks and their retarded employees are trying to defend their jobs. Good luck. This company has screwed over so many people it's reputation is beyond repair.

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mikoidjd
12/19/2008

Cellular One 5

They are good.. I like them.. They are neat.. They have neat phones..they have neat phone. i like them

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pollyx
07/17/2008

Cellular One 1

arrogant management, bad service. i feel sorry for people who have to work there. if there was a more negative rating, i would have clicked on that, they don't deserve even one star.only positive i can say is that they made my experience with att seem positive

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grkhgjdkjgdg
11/24/2007

Cellular One 1

Oh hell no. I didn't even want to give them one star!

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sailboattrip
11/13/2007

Cellular One 1

I must say that cellular one is difficult to cancel even after the contract expires. I had a one year contract for internet connection only of a desktop using a cell phone as the modem. First the wireless technology they offer is advertised as 115 KPS but in reality is about 60KPS even though the tower is right across from my house. They charge $60 per month. Now other providers (Alltel)have a performing speed of 600KPS for the same price. When the contract is up even though you have given 30 days notice of cancelation per the contract, they still keep sending a bill. Avoid this company.

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Redde13
09/15/2007

Cellular One 1

HORRIBLE customer service. I was a cellular one customer for around 10 years. There are no major problems unless you want to make a change or cancel service. Everytime I talked to an employee, I got a different answer on how to go about canceling my account (my 2-year contract had already expired so it should have been no problem).SO frusterating! My contract is over and I do not want my phone anymore - how hard is it?? After calling 2 months ago and cancelling my account, I still have an active phone and am receiving a bill. No one has answegrs, but I am still responsible for the bill. I stormed out of the office today wanting to throw the phone at the employee's head. Cellular One is the WORST! Avoid them if at all possible.

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lynsil2007
09/08/2007

Cellular One 1

I have had nothing but trouble with our Cellular One account since we opened it. They charge outrageous prices for their phones and you can only use a Cellular One phone, So you pretty much HAVE to buy a replacement phone from them. They charged us an extra $10.00 to add Indian to our plan so that we could call out while visiting our family and they charged us roaming every time we made phone calls from Indiana, they refused to take the extra charges off our bill and the reason the charged us extra was because they have no towers in Indiana so a tower out of chicago was picking up our service. They were hitting us for that extra $20.00 a month, $10.00 for each line and they couldn't even provide me with the service they were charging me extra for. When I told them that my attorney said that they had to release me from the contract because they were in breech of said contract, they told me to read the fine print....evidently they have a clause in the contract that says they can charge you for services they can not provide you...Please, DO NOT enter in to a contract with Cellular One...they are rip off artists!!!

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

chatterbox
09/07/2007

Cellular One 1

Cellular One.....gosh gee since we live in a rural community Cellular One as the market. We bought 3 phones not the free ones. They had a sale and with teenagers we decided to go for the nicer phones. Through my own fault and due to cost I decided to not get any additional insurance on them. Big mistake after only a few short months through whatever reason one is no longer working. Yes we sent it back and were told it was un-repairable. I tried to cancel the line and was told I couldn't unless I paid $20.00 per month for what was left in my contract....gasp! So now we are paying for a phone line that we don't use.... We started with this company back in March and it as been a revloving nightmare with one problem or another. Plus everything seems so much higher! Does anyone else have similar issues? Our monthly phone bill goes up every month and you can't figure out the bill because it's like a telphone directory. After getting a 188.00 phone bill and change for 2 phones I wanted to bail out of my contract. Come to find out to cancel our contract which by the way I had no earthly idea we signed a 2 year contract..... I thought it was a year! Was I ever surprised....get this according to the gal who was of course a young kid who would rather be out partying! I was told apparently which I'm in the process of checking into we had to pay a monthly cancelation fee of $20.00 per phone line for what ever months were remaining in our contract to cancel all the lines. I just don't get how they could do that? I just want to warn others please ask questions like what if we want to drop a line? What packages do you offer? Make sure you check into all the extra fees and what your getting into. Also watch to see what your actually signing to make sure you know how long your contract is. The biggie of course is how much does it cost to cancel.

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nate5874
03/13/2007

Cellular One 1

Cellular One is the worst! The local store in our mall always never has anyone in it...but then you walk down to the Verizon store and its packed. Cellular One doesnt have hardly any phones, and they are expensive. I cant wait to cancel my contract with them. Their service is terrible i never have service anywhere my friends with Verizon do, which is pretty much everywhere. My advice-go to Verizon or somewhere else...Cellular One is the worst!!!

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Votes on this review: 2 Helpful / 0 Funny / 1 Agree / 0 Disagree

joeysurfer
01/25/2007

Cellular One 1

Cellular One is LAME! We live in a small rural community and Cellular One is our only choice. When we lewave the county we have to switch backto our old digital phones because they don't have their contracts with the other providers yet??? Yet when we bought our phones 2 months ago they promised us it was only days away. They are liars... My wife has bought roaming minutes on 2 differnent occasions. She noticed they never credited the minutes to our account, twice they did this. Trust me, they really suck bad.

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lovely315
01/24/2007

Cellular One 1

This company is absolutely ridiculous! Their customer service makes you feel so unappreciated and they are always over-charging on my bill and others I know who use them. If you go with this service check your bill EVERY MONTH. I have had things slipped into mine such as saying I made a call in VA when I was still in OH and never left! They said they would take care of it but it took 3 months. Then when I changed my plan they didn't take the old charge off so I was being charged for both the old plan and the new one for 2 months! they couldn't just fix the problem and I had to pay the total until they got it taken care of?? Why should I pay more double until they fix it?! If not they said my phone would turn off... that isn't fair at all! Now I called, I wanted to buy a new phone even though my contract isn't over because I wasn't aware that it had to be over (or real close to over) or you had to pay full price for the new phone. They were very rude to me on the phone and after much discussion I called T-mobile to see what they had to offer. They offered me a great deal and the phone I wanted would be free after a $50 rebate. They treated me like I was their customer of years and they respected me. I called back Cellular One to see how much my charge would be to cancel my service and I pretty much got an "oh well switch to T-mobile. as if we care, we have tons of other customers paying us so do you think we care about losing your business?" Thats unacceptable to make your customers feel that way. How much more disrespectful can you get? My advice would be to stay away from this company!!

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Hawflake
11/21/2006

Cellular One 1

My situation was rather simple and it still mystifies me why they refused to resolve it. While traveling, I made several long phone calls in the Detroit airport awaiting connection, which on their own coverage map is clearly marked as blue and home-calling area. Of course, I was slapped with a roaming charge for every single minute of those calls and $150 extra charges in total. Politely, I called the customer service representative and visited the local office and tried to get the situation resolved. Their unanimous answer was "If the computer indicated it was roaming, you must have been roaming! The charge is correct." The bill clearly stated the calls originated from Detroit and the whole area is GREEN on their own map! I repeatedly asked for a supervisor at the local office and apparently she is "in a meeting" 24 hours a day. Again, I wrote a letter to her politely explaining the situation and paid what I thought I really owed them for the month. No response. The check was quickly cashed and 2 weeks later, my service was shut off. Some customer service, huh?

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pjam94
04/01/2006

Cellular One 1

Beyond words to describe let me start off that Cellular One are LIARS.. No customer service skills and their Supervisors - -well let me say I will SEE YA in COURT... My husband signed a 1 YEAR CONTRACT back in June 2 2004 at local independent dealer MIDLAND TEXAS..... We were shocked to hear that we HAD signed a 2 year CONTRACT when I spoke with one of their customer services Reps'. So I requested a copy of our contract to apparently prove us WRONG.... They stated "we shred our contracts after 90 days and we have to go by whats on the SYSTEM"!!! At that current time we are UNABLE to locate our CONTRACT. I would think if WE couldn't find our contract and CELLULAR ONE COULD NOT provide us a COPY of THEIR CONTRACT.. THERE ISN'T A CONTRACT. RIGHT? RIGHT!!!!! GOSH, they basically told us "that we should have kept the copy of their contract for our proof" even though THEY COULD NOT PROVIDE US A COPY THAT MY HUSBAND HAD ACTUALLY SIGNED A 2 YEAR CONTRACT. Needless to say "WE HAVE OUR CONTRACT" WHICH CLEARLY STATES ONE YEAR CONTRACT ON BOTH PHONES..The question I have for CELLULAR ONE "WHERE'S YOUR PROOF THAT MY HUSBAND SIGNED A 2 YEAR CONTRACT?" WE HAVE BEEN WITH CELLULAR ONE FOR AGES AND THE PROOF THAT I HAVE IN MY POSSESSION SHOWS WE SHOULD HAVE SWITCH TO A BETTER CELL PHONE SERVICE PROVIDER.....ALONG TIME AGO. AND YES I WILL BE SEEKING LEGAL ADVICE AND DEFINELTY WILL FILE SUIT.. Because me and my husband feel that they ASSUMED "WHATS ON THEIR SYSTEM" WAS ACTUALLY RIGHT WHEN ALL ALONG WE HAVE PROOF THEY WERE WRONG AND WE WERE RIGHT. MAY WE SET AN EXAMPLE THAT "CUSTOMERS ARE ALWAYS RIGHT" well for this case WE ARE..

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

Ron in Midland MI
03/22/2006

Cellular One 1

Absolute worst service I have ever had. Terrible reception, dropped calls in the middle of town. I've also had AT+T, Singular, Verizon, MCI, and Cingular. When we asked the fee for terminating our two phones after 1 year of service it was 40 per month for 12 months. Do not use this company.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree
Cellular One 1

Heck I had my phone stole from me and they wont even give me a deal yes they blow

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cell1lovesme
02/24/2006

Cellular One 5

Calorie 72, CellularOne holds your account until it's 90 DAYS past due before sending it to collections. If you haven't paid the minimum balance (that's your furthest past due bill, the current charges), by the deadline - that's when you go to a collection agency. You can't just send whatever you want in for payment, you have to pay the BALANCE of current charges on your bill. If you fail to do so then unfortunately CellularOne cannot continue to keep your account "Active" and bill past 90 days and they are forced to send you to collections. It's not like they didn't send letters, bills, and call you prior to going to collections. You knew the deadline, right? Also, most people who work for CellularOne are not rude. That's a general statement. If you gave examples of WHO was rude to you, it'd be a more helpful opinion. Thanks.

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K D
02/08/2006

Cellular One 1

Do yourself a favor do not sign up with Cellular One. The coverage maps of Cellular One are not at all reliable ("why did you rely on the map didn't you read the fine print?") Cellular One was near the bottom of the barrel in complaints according to the FCC. They overcharge and then promise to remove the charges but months later the charges are still there. Other people in my area told me the Cellur One had also overcharged them but they got tired of trying to get it straightened out. They disconnected and charged a $60 reconnect fee even though the bill was in dispute (they owed me quite a bit from overcharges (they screwed up when they set us up).

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medic181075
02/03/2006

Cellular One 1

I have been a happy Cellular One customer for 6 years. I recently recieved a letter offering me a new deal with a 14 day trial period. The letter talked about options that included a partner lines for only $9.99. After the trial period I decided I was happy and kept the deal. So, now comes time to get a partner line for my wife. Gee, that's not available for my plan - WTF? I need to upgrade to a plae that is $25 more every month so I can add another $9.99 per month phone! After arguing with the customer service rep and explaining that they mislead me to agree to a verbal contract that I didn't want she prett much told me too bad. I have a choice of upgrading or cancelling my service at a $20 per remaining month early cancellation fee. So, I have reported them to the PA attorney general's office and am waiting for a response. I will never deal with Cellular One again! Another lonbger term, loyal customer screwed by cell one.

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calorie712
01/12/2006

Cellular One 1

I had a two year contract going for about 18 months. I could no longer afford the bill so I had to cancel. I can see why they charged me an early termination fee (not really), but I was at a collection agency with in a couple of weeks, even after I told them it would take me a bit to pay it. I was even sending them small amounts of money and they still sent me. I tried calling them, they just referred me to collections. The collections said to call them. I will never deal with Cellular One again. They are very rude, cold, and uncaring!

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jorrell
12/22/2005

Cellular One 1

Don't be fooled, sleazy car dealer will give you a better deal. I pay $140 a month for no service. When I complained, they say I can cancel but it will cost me $600 dollars. The ethics of the sales staff are the lowest. When I complained from day one about no service, they told me of a scheme to get an up graded phone from the insurance company. I regret ever doing it. I feel bad that I stooped to their level. The phones that we received were LG3200 phones. In my opinion, the only thing they are good for is throwing them away. I'll give you some good advice, if you start to go into one of their stores, turn around and run far, far away. Alltel bought them out. I thought it would get better then. But Alltel still refers me to these idiots. Phone-less in Nebraska

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stnkbreath2
12/22/2005

Cellular One 5

Dani, that's called skiptracing and that's because you didn't call the company back about the bill you owed them, they have every legal right to try to contact you through whatever means necessary if they're not a collection agency, if you would've paid your bill they wouldn't have had to call you at all. Or if you would've returned their calls/letters/bills. Or if you would've left a VALID contact #.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

jjam69
12/19/2005

Cellular One 1

They have to be one of the MOST predatory cellular companies out there. I was a long time customer with several phones and my bills were always over $100 a month. When I moved out of the area, I could not get a signal at all at work and a very weak one at home. After complaining several times I got nowhere and signed up with cingular. Meanwhile I was hit with TWO early termination fees for two phones at $200 bucks a pop in addition to my last two months of service of $349. Instead of working with me they passed it off to collections where I was able to get them to knock off 20%. Pretty sad day when you can get better results from a collections agency than the original company! So much for customer loyalty. DO NOT USE CELLULAR ONE! If you do, tell them to shove their 2 year contract where the sun does not shine!

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pebblesbl
10/31/2005

Cellular One 4

I have been a CellularOne customer since 1997, sure I have had a few minor problems, but no more that with any utility company. They offer the best service and prices in my area. And the lower their prices go, the lower their compitition has to lower theirs.

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Dani M l
10/29/2005

Cellular One 1

I had a contract through Cellular One. They charged me for roaming calls that I never made. Then they accused me of letting one of my friends use my phones. All of my friends had there own phones. The bills tated that I made a call from another state, I wasn't even in another state that day. Needless to say, my bill was outragious and couldn't afford it. When my phone got turned off, they called all of my relatives asking them for money. They even called my sister-in-law, whom was married and had a different last name than me. They continued to harrass my family, until they threatened with taking them to court. They also called my parents on their cell phone, while on vacation and roaming EVEN after they told them to cease contacting them. How do they get all your families names and numbers? Wouldn't this be some kind of identity theft type issues? IF they found out all of your families names and phone numbers (yes even unlisted), how safe is your personal information!!!

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vdospec
10/09/2005

Cellular One 1

Cell One sucks, they are rude, rude and rude. I use to be a csutomer of theris back in 1993 till 2000, then I bought a new phone cash for like $800, they charged teh same phone on my bill then, and would not give me my money back, then got rude and I said I would quit and they thought that I was on contract, I had to go through 3 mamnagers and they could not let go of teh fact that I had to know they are god, even though I was not on contract, I quit and they tried to charge me a contract fee for leaving, and yet I had to prove that I was not on contract. What a nightmare!! I had to prove that I was not on contract. I finally had to sue them in small claims court to get my money back from that $800 phone plus the fess, they finally bent over and took it in teh you know what and paid me. A Few years later I actually tried to sign up with them again, guess what they blaclisted me as a bad credit risk...hahaha, mna will it ever end?

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AoX
09/05/2005

Cellular One 1

GSM is so much worse than their digital service was. Not only does it cost more, they dont have enough towers to support their phones. Hardly a day goes by where I dont get a network busy message or I drop my call. DO NOT USE THIS TERRIBLE COMPANY!!!!!!!!!!!!!!!!!

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saspaulding
08/27/2005

Cellular One 1

I was charged 700 dollars for an early termination fee. My bill is now over 900 because of 20 dollar a month late fees for not paying it in full. So even if I make a 100 dollar payment a month they are charging me 20 for not paying it in full. I called one day to tell them the manager of my local retail office said she would waive the fee because of the reason I was ending my contract(moved and no service at new residence). The 800 number said they could not honor her word and transfered me to a loyalty department which i held for about 45 min.! to no avail it seems im stuck with a 900+ bill on my credit with late payments every month!

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Don_newby
08/14/2005

Cellular One 1

Please I beg you not to make a terrible mistake and do a contract with this company. It is by far one of the most hideous company in America today. I paid one hundred forty six dallars to begin a plan with this company. I was told that if I did not receive service to the area I live I could return the phone and my money would be refunded. The phone would not work and I returned the phone in three days. I tried over and over to talk with someone about my money only to be transfered from one person to another and then told they would call me back. No one ever did. I ended up loseing the one hundred forty six dollars and paid a thirty nine dollar bill the company sent me just to end the matter and keep anything off my credit report. I'll pray for them because they are truely EVIL. I pray for you if you even think about doing business with them...

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highrider71
08/08/2005

Cellular One 1

My company just switched over to a GSM plan at Cellular One by Dobson. We are located in NW PA, and previously had digital plans. After switching over to the GSM plan, about 15 of 30 employees (including myself) are completely unhappy with Cellular None. The other 15 do not extensively use their phones. On the digital plans, coverage was almost as good as Verizon, but now that GSM is here!, it is terrible in almost every respect. You must be in a major area (city over 5000 population) to even be able to use the phones. Verizon will work in almost every remote location in this area, as I have friends with the Verizon service. It's very embarrassing to borrow their phones because mine will not function 90% of the time. Even in full service areas, calls will get randomly dropped or one side of the conversation will get involuntarily muted. Here is a real kick-in-the-you-know-what: I called *611 on my now-deactivated digital TDMA phone to speak with Cellone customer service. I asked them to reactivate that old phone, but said they no longer support digital service. I said the new and improved technology doesn't work. I was rudely passed off as a nuisance caller, even after I filled out several trouble tickets. Every time I followed up on those, I got a different answer. I have been trying to get our corporate account manager to switch to Verizon, but he reminds me of that horrible contract we are stuck with. Will CellOne ever listen? Will they ever get my confidence back? After 6 months, they haven't made any progress!!! I would avoid them at all costs, and go with Verizon in the NW PA area. Or, get it in your contract to be able to get a full refund if coverage is not as promised. You'll be glad you did!!

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JOHN HAYEN
06/27/2005

Cellular One 3

One the pioneer of the business, verybody passed them buy. Their plans became obsolete and their phones as well. In the past year however they have stepped it up and begun improving both. Very good reception in remote areas.

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lamiastrix
05/17/2005

Cellular One 1

Cellular One is HORRIBLE! Apparently, the company does not feel ANY responsibility for their field reps located in kiosks all over the place and it would SEEM that these people are encouraged to lie or at least tell you anything you want to hear to lock you in to one of their satanic contracts. I added a third line last winter and I asked my helpful mall kiosk rep (located in the only mall in Helena, MT) if by doing so it would extend my contract because if it would I did NOT want to get it as my contract would be up soon and I didn't want to get locked in to another 2 years. He assured me that I would only be adding a line to my existing contract and this would NOT extend my contract. So I called the 611 number and ordered the new line and the rep didn't say ANYTHING about extending my contract. Yet last month when I checked, sure enough, they'd zapped me with another 2 years and told me it was because of adding the new line. Needless to say, I went ballistic. Also needless to say, their response was, Gee that's too bad. So OK here I am stuck with 2 more years and my husband has to go to Vermont to complete school and the only way they'll serve him there is if we buy a seperate international plan that costs a ridiclous amount and is a seperate plan from our regular one, which they refuse to drop any of the lines from. So he's stuck roaming and naturally our bills have been outrageous even though we've been super careful. So OK, I'm not happy about this but I decide to just suck it up. So I go back to my helpful mall kiosk rep. and ask him what I need to do to change my number because I'm moving to Oregon next month, where my husband will eventually join me. He says, Just call the 611 number and switch over to the Western Plan. So I go to do this yesterday only to be told they don't serve Oregon and in order to cancel my service not only do I have to pony up $200 but they also demand to have PROOF of my move and suggest I send them a copy of my first utility bill! So they expect me to pay for a month of service they CANNOT provide while I wait for my proof of move AND then pay them their extortion for the priviledge of getting rid of their sorry service! Can you believe this? And when I tried to tell them I NEVER agreed to extend my contract in the first place, that I implicitly stated I would NOT extend my contract and that I had SIGNED NOTHING they told me that accepting the extra line over the phone bound me to their contract regardless. I asked if they had recorded the call and had proof that I verbally agreed to this when I knew I had not and of course they said they did not but that I was bound nonetheless. These creeps did the same thing to my poor 78 year old grandmother when she moved from Montana to a part of California they don't serve and she lives on a fixed income. Their call center's helpful suggestion? That I find someone who would take over my contract. As if I would wish their godawful service on anyone else! This company is dishonest, heartless, and incompetent and has given me nothing but trouble ever since I signed on with them. I got a Verizon phone yestersay, was helped by a very sweet gentleman who went over my entire contract very carefully with me and answered all my questions and verified what he was saying. I can't wait to get my husband's new phone out to him so I can talk to him again without dreading Cellular One's awful roaming charges. Stay away from these people, they are the devil!

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amybell1
02/25/2005

Cellular One 3

I've had CelluarONE since 1999. Over two years ago I added a phone to share minutes with my sister. THE POSITIVE: Every time I call the customer service center (800#) they offer me a new plan that costs exactly the same but with more minutes. Most recently I recieved an additional 250 anytime minutes and unlimited mobile-mobile. Each rep I have EVER spoken with at the 800# has been courteous, kind, proffesional, knowledgeable, and has explained all pertinent information. Many complaints are about the $200 early termination charge. AND? The contract IMPLICITLY states that. I have never questioned this fee because I DO read and make sure I fully understand ALL information on a document I am asked to SIGN. CelluarONE isnt raping people. If YOU sign a CONTRACT of ANY kind YOU are CONTRACTUALLY binded to it. This concept is NOT exclusive to CelluarONE. The people who are telling others to READ THE FINE PRINT need to take thier OWN advice. Each person has a PERSONAL responsibility to make sure he/she is fully informed before signing ANYTHING. THE NEGATIVE: When I sent my first phone in for repair the local office rep didnt know how to program the loaner phones. HOWEVER I DID receive one month free service because I could not use my phone during that time. I do not blame CelluarONE for the malfunctioning of phones that are not manufactured by them. I DO, however, take issue with the employees at the 48th and Vine office in Lincoln, NE. They remodeled the office recently and so, too, it seems thier level of service. I have had my phone in several times. Twice my phone has been sent it for repairs and every time I am there I hear about all the problems we've had with my phone model, yet they have never offered to replace it. Just two weeks ago I was in beacause my phone would'nt hold a charge. The representative was kind and did try to help me as much as he could and I give him kudos for his effort. I did end up buying a new charger because mine was no longer under warranty, BUT I was told if that didnt fix the problem I could return it with the receipt and packaging within 30 days for a refund. This Tuesday I took it in and told the rude, thuggish, goon (think Stifler from American Pie) customer service representative (a different one that before)I could'nt make calls but some of the other functions were working. He asked So did you wanna get another phone, then? I advised him no, I wanted to see if it could be fixed. He then brought up my acct and told me it was no longer under warranty but I could claim it with MobileGuard insurance and pay the $50 deductible for a new phone. He never once looked at my phone. He then referred me to a cell tech at a different store clear across town who might be able to fix it. The cell tech advised me he could fix it for $75 but it would only last 6-8 months. I DID appreciate his honesty as he could've taken my $75 and given me what he knew to be a temporary fix. I then reviewed the MobileGuard insurance brochure to see about claiming it under the policy. The information (which was not provided to me by the local office representative that sold MobileGuard to me) stated that I would pay a $50 deductible and recieve a refurbished phone, not a new one. I then read that I must give them a credit card on which they would hold the funds for the value of the replacement phone for 15 days in case the claim was found to be invalid, in which case my card would be charged for that amount. So I was expected to basically just have $200 (or whatever the value of the phone) or so laying around that they could hold for 15 days while they got everything sushed out. So, because I wasnt getting anything but a sales pitch from the local office, I called the 800#. I was advised CelluarONE does have a product replacement option but it wasnt supposed to be offered to customers with MobileGuard. I explained my hesitancy to claim my phone under MobileGuard and asked if it was removed from my account would I qualify for a product replacement. The representative advised yes, she removed the MobileGuard, and offered me the phone I wanted (a Motorolla V60 SI) for $99. She also advised me I could add the MobileGuard back on at anytime. This was a very good compromise. While I appreciate all the assistance I have been given on the 800#, why did the goon at the local office not offer me the same thing? It seems there are some training issues that need to be addressed, or the local office reps are being told Sell, sell, sell! We're talking about your job here! Either way, something needs to change with the local office reps. It's pretty pathetic to get A+ service from someone sitting in a call center across the country and idiotspeak and rhetoric from someone who shares the same zip code.

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 0 Disagree

freakvamp2
02/25/2005

Cellular One 5

I work for Cellular One (Dobson) and I love it. I have their services too. The thing is, when you have a problem call the customer services department and see if they can help you. I always go out of my way to help people, and I know lots of us working REALLY do care what you think of our company. Also, I don't know if you know this but there's different 'branches' of CellularONE, they're not ALL owned by the same parent company. For example, the CellularONE I work with covers MI, MN, WI, AK, MD, OH, NY, and OK. Those are the only states WE are responsible for. Please, if you have problems or questions call us! :)

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

pilto
12/15/2004

Cellular One 1

On December 12th, I purchased a new cell phone from CellularOne located at: 2172 US 41 West Marquette, MI, 49855 (800)491-9999 I purchased this phone to replace one that had gone missing. Nothing was mentioned by the employee about return policies, and outside of a notice at the bottom of the receipt that states phones may be returned in original packaging in new condition within 14 days, there was no mention of any other issues with returning the phone. As luck would have it, a friend had found my previous phone later that afternoon, but unfortunately, it was after the retail location was closed. It was also closed on Sunday, and when I reached the location on Monday, shortly before 6:00pm, the store had already been closed, though the stated hours were till 6:00 p.m. Once I returned to the store the next day, to find that the doors were AGAIN closed and locked before the stated hours of business. This time there was an employee at the front desk and he opened the door for me. When I explained that I wished to return the phone and have them reactivate my previous phone, I was informed that since the phone had more than 30 minutes of phone time on it, it was no longer returnable. This was not told to me at the time of purchase, and the only return policy I was aware of was the one that was printed on their recipt. I believe this to be deceptive business practices and request a formal investigation into these practices of misleading and ripping off customers.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

tonie426
12/07/2004

Cellular One 1

Cellular One let my EX husband renew a phone I cancelled, then they let him ring up an outrageous amount, and are billing me for it. They have garnished my wages, will not work with me, and are now taking my child support to pay their stupid bill. It is a horrible company without a conscience.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

sweetdreamsdai ry
10/16/2004

Cellular One 1

I have moved out of their coverage area and my phone is virtually useless. I have talked to customer service at length regarding cancellation of my contract, but I am told too bad, it doesn't matter that they can't fulfill their responsibility, they're going to hold me hostage and make me continue paying the monthly bill, or make me pay over $200 in early termination fees.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

bellicose
10/10/2004

Cellular One 1

i advice anyone who is unhappy with cellone to contact the BBB ,Better Business Bureau, at www.BBB.org i hate my service and am trying to get out DO NOT DEAL WITH CELLONE!!!

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

skyishone
10/04/2004

Cellular One 1

They can't seem to unify their wireless system, so everytime I go home I have to have my phone re-programmed for it to be local and not roaming, so then when I go back to school it needs to be re-programmed again. I also just tried their website and anything you click on right now will take you to an error 500 page. I also noticed that if you download a game you have to pay for it monthly. What a rip-off. Even Microsoft doesn't make you continuously pay for their games...yet. I made the mistake of signing on for two years with CellularOne, the reason I switched from my old one, Midwest Wireless, is so my cell phone would be local at college. I should have stuck with them and I'd have saved the money and had better customer service. Whatever you do, avoid Cell One!!! Rip off company with poor customer service, and it's a rarity that the rep in the store actually knows what their talking about.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

CellOneUser
09/07/2004

Cellular One 5

CellularOne Rocks! I have never been dissappointed with either the price or the coverage. Great Nat Plans, and great advanced products! Keep it up!

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

phuggue
05/31/2004

Cellular One 5

The best coverage, fair price plans, and responsive customer service.

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Votes on this review: 3 Helpful / 1 Funny / 0 Agree / 1 Disagree

Sharon61
09/12/2003

Cellular One 1

I have no signal in my area but they still will not cancel my contract. Never go will Cellular One... You will be making a huge mistake.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

mr.scary
07/24/2003

Cellular One 1

Cellular-one is the worst excuse for a phone service I have ever seen. For the last 7 months, I've had nothing but problems recieving phone calls. My job depends on me recieving business call, but when I'm only recieving about half of my calls, my business hurts. They sent my phone to get fixed twice saying that it's the speaker. Both times, it was sent back saying that nothing was wrong with the phone. Yet, they can tell something is wrong when I call them up on thier 611# and they check it from there. They are not willing to go out of thier way to find out what the problem is, but they sure want thier money when the bill is due. And you can forget about getting out of the contract, unless you feel like forking over $200 bucks. The other 2 people that I work with are with Verizon and they have no complaints, and after my contract is over, that's where I'm, going and I'm telling everyone that I know, "Do not get involved with Cellular-one." If you live in southern New Mexico, do your research before you try to save a few bucks and sign on with cell-1. Trust me, you'll thank me later. 2 plastic cups tied to a string is more reliable.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

sweetgirl
06/13/2003

Cellular One 1

Cellular one is the worst service around. The employees could careless about their customers, the person you always have to talk to to get things changes just happens to always be "out of the office" and they are rude, rude, rude! I went in to get my phone fixed and the cell one employee said well i can sell you a new phone but you have to sign a contract. HA! All they care about is selling. They could careless about their customers. I don't reccomend this company unless you want to have heck with them every time you receieve your bill!

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

chamelion
02/22/2003

Cellular One 1

Cell One has now decided that they need to charge an administrative fee to do a job they're already supposed to do, monitor accounts for spending limits! They can change a legal and binding contract without the customer having any choice. Just try to get out of your contract with them and you'll face a substantial penalty. They are offering you the option of canceling your service with them if you don't want to pay this fee. You have to do this prior to 14 days upon receipt of this notice which is enclosed in your bill. If you don't check your mail on time you have lose your option to cancel without facing a penalty. This month my bill was late! Seems to be orchestrated and manipulative! What if you live in an area (Elko Nevada) where they are the "only" cell service! What a scam! They have a monopoly and the customers are getting raped with no other choice. Research into other cell companies has revealed that no other cell company is allowed into the service area and are being blocked out. My need for a cell phone is for business communications and is needed to stay in business. If you go over your plan minutes beware. The cost is exhorbitant and unjustified. And if you go over some preset spending limit your service will be suspended until you make an immediate payment by phone or credit card. Don't waste your time calling customer service if it's too late in the day. Cell One no longer has 24 hour customer service, they discontinued it! They are getting more money but they are giving less service. This company is owned by Western Wireless who is one of the major wireless companies and cornering the cell market. It someone doesn't stop this they will be the only choice and then the consumers will suffer the consequenses financially. CONSUMER BEWARE!!!!!

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree

Rea4154
01/08/2003

Cellular One 5

CellularOne is terrific compared to Sprint, Nextel, Cingular, and T mobile. CellularOne is about the ONLY company to give the customer nearly twice as many minutes for thier dollars. CellularOne is ONE of the few carriers to have a TRUE national plan. There is NO hidden roaming charges or long distance charges.

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Votes on this review: 3 Helpful / 0 Funny / 0 Agree / 0 Disagree

dummyinga
01/24/2001

Cellular One 1

I made the mistake of signing a contract for two phone services(one for me & one for my daughter whowas to pay her own bill) with Cellular One Dec. 18, 2000 - I tried to cancel my contracts Aug. 2000 after several month s of being promised an extended calling area was in the works which would include my work area. Erroneous bills, inflated costs regarding coverage area, roaming, and long distance calls made the service a nightmare! READ THE FINEPRINT!!! I have not used this service since Aug. because they can't get the billing right and won't correct errors. The employees in the local office and the regional office don't communicate (no communication wireless or other). Jan. 2 I went to the local office to get a final bill and was told the bill was $355 ($200 added for failure to fulfill the contract - surprise)> I paid $50 on this bill leaving a $305 balance and requested an itemized final bill be mailed to me. I was told this would be done. Instead, on Jan. 16th I received a call at work from a collection agency advising this had been turned over to them in the amount of $455 ($50 credit not posted and $100 collection fee added - it's in the contract - READ THE FINEPRINT!!) I have spoken with people in the Celluar One Office local, regional, and collections. FInal answer - pay the $455 or have this listed on your credit report as a bad debt.READ THE FINEPRINT!! aS FOR THOSE GIVING cELLULAR oNE A GOOD RATING - read the [email protected]

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Votes on this review: 7 Helpful / 0 Funny / 0 Agree / 0 Disagree

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2.89
average based on 196 ratings