Alltel

They should add another word to the title of Alltel and make it "Alltel-lies" because when you deal with the salesman they ALL end up TELling you some kind of LIE if you talk to them long enough.

My problem with them was that they claimed they couldn't reactivate one of their OWN phones. I think it was because they wanted to sell me a new phone. However, it wasn't the only lie I was told that day. This was a lie of omission rather than a flat out lie. What they didn't tell me was that if any chump wanted to spam a text message to my phone that I would have to pay for it. Yes, that's right, I have been made to pay for every text message that has come into my phone spam or not spam.

I had noticed that I was burning up card after card and not talking very long at all so I stopped sending text messages. It only got worse until I stopped by the ALLTEL-LIES store and that's when they broke the news to me. The idiot salesperson told me that if I didn't want to be charged that I shouldn't except the text messages without realizing that I don't have a choice in the matter. If I get a text message, it pops up and says you have a text message and I get charged for it whether I wanted the message sent to me or not.

You can't tell me that they didn't know this would happen when they sold me the phone but they chose to not inform of that part of it. Now I have a phone that charges me at least a dollar a day, many times more than 2 dollars a day, just to have it sit there an do nothing.

Why doesn't Alltell-lies make a commercial that shows Chad at a different camera angle....the one where he is slowly reaching over and pick-pocketing all the seemingly happy and joyous people?
I'm willing to bet there are plenty of other people who are paying for things they don't want to pay for as well.

They people at my local Alltel-lies store don't seem seem to give a rats rear end about the money I have lost with them and just have a, "You-lost-money,-it's-your-fault-and-oh-well-we-can't (won't)-do-anything-about-it" attitude.

My advice to everyone is to stay as far away from Alltel as possible, especially the Mansfield, Ohio store and just ingnore their idiot "Chad" commercials.

For all those who give AllTel four and five stars and tell people to quit whining when they go over their minutes and get their phones shut off, let me explain what happened to me two days ago. AllTel recentely merged with Verizon and ever since the merger there's been nothing but trouble with my phone service. Texts come through duplicated and I get charged for the duplicates, I won't get voicemails for days after they're sent, and my coverage is spotty at best.
Upon taking my phone to my local AllTel store, the girl kindly told me that she could upgrade my phone but it would take 20 to 30 minutes and there was a 10% chance that doing so would fry the phone (I'd hate to see what would have happened if I'd fried it right after getting it when a telephone techie told me to do the same thing)...
My wife and I ran a few errands and returned to the store approximately 45 minutes later. I was told by the in-store tech that there wasn't anything they could do for my phone because Verizon had no software that was compatible with my phone THAT IS ONLY 14 MONTHS OLD. She asked why there appeared to be water under the display screen, which I replied "it's from where the phone won't stay in the cheap clip that came with it, I was walking at work and it fell in the wet grass"....oops warranty violation even if my warranty had still been good. She said the reason my voicemails weren't coming through was because I was jumping towers, to which I replied "I work less than a mile from where I live and don't ever travel anywhere else, how can I be jumping towers?"...she had no reply...
The sales lady then chirped in and said "Well, they're man-made and anything man-made stops working eventually..we've had nothing but problems with the Hues since they came out, that's why they put out a newer model." That's funny, I don't remember being told "hey our phone is junk so why don't you come in and let us upgrade you?"...
I asked the sales lady "So let me get this straight...I bought a phone from you guys 14 months ago, and through no doing or fault of my own, you merged with Verizon and don't have the appropriate software to upgrade my phone to work with the new system, and there's nothing you can do about it?" To which she replied, "you can buy a new phone today, put the optional insurance on it for 5 dollars a month with a 50 dollar deductible, the cheapest ones we have in stock are the **** (I don't remember the model), selling for 80 dollars."
"So basically," I replied, "I can buy a new phone for 80 bucks, pay for service at 60 bucks a month for a year, another 60 bucks in premiums, an additional 50 dollars in deductible when it stops working and you may or may not have the right software to support it.....seems to me that I'd be paying for the phone twice over." She had no reply to that, so I asked how much to get out of my contract? Her response? "oooohhh Mr. Farish I see here that there's two phones on your account, you'll have to cancel both contracts and re-start the other if you want to continue that one AT A COST OF 400 DOLLARS."
Unreal, I'll never sign another contract with them or any other phone service, for me its month-to-month and I'll just pay whatever I have to pay to get a cell phone. It's funny too, when you look overseas, phones and contracts cost insanely less (something in the neighborhood of $11-$15 US dollars a month) and there's a 98% satisfaction rate in France and Germany as far as cell coverage goes. Makes you wonder how America is falling so far behind in both technology and customer service.

i only give it one star because there wasn't a blank space before that. i've been a prepaid customer of alltel for 3 years, during which i've had numerous times of no service, i was only made aware of afterwards by my kids who'd tried to contact me during the down time, while other alltel customers with contracts kept their service on, the towers were closed down to the prepays whenever repairs or additions were made...they store credit card information on their records so if you ever once use a friends number, it perpetually stays on the account to be used again, which should be highly illegal...i bought a minutes plan due to renew by the 5th of the month, put extra money on the account on the 3rd so it would be there, and they rolled my account on the 3rd....if you think these things are scandalous, trying calling their outsourced customer service lines, Indians reading off a script, everything is your fault, no they won't connect you to the supervisor, but they'll put you on hold forever to check with the supervisor and drop your call over and over again. upper management is behind an iron curtain. i thought merging with verizon would make them better..oh no...the plan that lasts me all month, all of a sudden ran out of minutes 10 days into the month with no changes on my part, cannot figure it out unless they are charging me minutes and .15 cent a minute also. all the indian operator could keep repeating was well maam you used your voice mail...just like always.... well, before i let these coldblooded crooks make me have a stroke, i have finally liberated myself of them, TODAY! congratulations me, got a cell phone company who has call centers with real live americans to talk to, and clear billing that hopefully won't get screwed up all the time like alltel's. if you are an alltel customer now, watch your butt, and if anyone ever wants to start a class action lawsuit on them, let me know. [email protected]

NEVER EVER EVER EVER EVER EVER GET ALLTEL!! If you have the chance to get any other service, take the other service. Alltel is slow, there phones are terrible, there service is terrible, they scam you every which way they can. Just take my advice. Never get alltel!

I have been on Alltel since February 28, 2008. I'm eligible for a phone upgrade this October. I got the phone because of a bomb scare at my school and I didn't have a cell phone to contact my parents. Later that week, my grandparents added me to their Alltel account with the LG Scoop. The only reason I'm on Alltel is because it's "cheap" and my parents couldn't afford to add me to their Sprint plan.

I've had to replace my phone four times.

I replaced it the first time six months in because the keypad stopped working. The second time, after I moved to Utah where there are no Alltel stores, I had to send it in because I couldn't slide it shut anymore and half the keys had shut down. The third time, the phone stopped charging after the charging port wore itself down. Not even two months later, I've had to send it in for the exact same problem.

Alltel has done nothing with the Verizon merge, which I've been waiting for. You can't make your own ringtones, you have to download them and each one is a bad quality, too short and costs around 3 dollars. I can not wait until I'm able to switch my service. I'll give Alltel one more chance after I upgrade my phone.

I'm not surprised to see it as one of the worst rated services.

What a day... tried to exchange my Blackberry that I accidentally damaged over Christmas. I have the premo insurance plan (approx $99 for a replacement)which I didn't mind paying. I had asked if I could upgrade to a newer model and was told no, not unless I add it as an additional phone to my current 2-year account. I agreed to get the same phone as a replacement, and after speaking with the insurance company and paying for my new "red" colored phone, the local salesman told me he would only give me a "white" phone. I told him the insurance company said I'd get the same "red" model and he said that they only trade out refurbished unpopular color models and that I couldn't get it in red. I asked if they had red in stock, and he said yes, but not for you. Only new accounts can order it. I was ready to cancel my entire account and tell this guy where to stick my dead, red phone. My wife who was with me also had purchased a new Alltel phone on my account a few weeks before and needed to switch her old phone over to the new one... which he did. After words he told her that he hates that particular phone she had purchased from them and that she should have bought a different phone. She asked him why he didn't say that before he set it up and he just chuckled and said, you'll probably be back for another one soon as these don't work very well. She asked if she could exchange it for his recommended model and he said, no because yours is already in service. I complained to the salesman that the customer service we were getting was not acceptable and he blurted out that Alltel has the best customer service in the industry. He's worked for all the other companies and they "suck." My reply to him was..."This is the LAST Alltel account I'll ever have". There's alot more to this conversation but I'm getting upset just thinking about it.

Alltel is by far the worst company I have ever had to deal with. I have had a phone with this service for 5 years and I am never looking back. I would pay a million dollars to cancel my contract! To start with, they sold me the phone knowing the area code I was in they don't have any service. Then month after month after month, they have tried to put charges on my account that were not valid (ie. data/fax). Every time you need to call to straighten out an error they made it is a 5 hour ordeal. They always try to make their errors seem like it is the customers fault. Luckily, I don't have to pay a million dollars to get out of this stupid contract, only $200 but I would do anything to cancel this service. It is by far the worst service and worst company I've ever dealt with. Their customer service reps are like robots. They can only do what is within their "box". After they blame you for everything they have done wrong, of course they won't give you their contact information. I spoke with multiple reps who were extremely rude, trying to call me a liar, while trying to cancel my service, and none of them would give me contact information or names. The last straw came when I spoke to a rep, after the supervisor wouldn't give me her information, who claimed he viewed my zip code in the computer and said it was not the town I told him it was. However my mom is a post master in that state and I was born and raised in that zip code as well! The most insulting thing was the fact he called me a liar! This is completely the WORST cellular provider out there!!

Here is a copy of the email I sent to Alltel. They are just horrible....

 My husband and I have only been Alltel customers for a mere two weeks and have already experienced horrible customer service. We have received terrible service from both the Alltel store in Marietta, Ohio and from the Alltel Wireless Customer Service helpline.

  My husband is a Federal Employee and had been given information that he was eligible to receive a 15% discount on monthly service and a waiver for the activation fees through Alltel. When checking out Alltel's phones and services at the Alltel store in Marietta, I asked Vicki (I believe she is an Assistant Store Manager) about the discount and she said that we would able to receive the discount when we sign up for a plan. I also asked Chad (Store Manager) on the phone the same question and received the same answer. When we went in to actually sign up for the plan, we asked our associate, Abby, about the discount and she said we were eligible and gave us John Weber’s name and number to call.

 The following day, my husband contacted John Weber (Business Affinity Representative) concerning the discount. He said we were not eligible and that we needed to talk to the associate at the store who gave us this information. After a week of many, many attempts to reach someone at the Alltel store in Marietta (they hardly EVER answer their phone), we drove to the store itself on Friday. My husband talked to one of the associates and also to Vicki, who said she would see what she could find out for us concerning the discount and would call my husband on Monday. Monday came, then Tuesday, then Wednesday, with no call back. Finally, my husband reached someone Wednesday afternoon. They told him that Vicki did not work on Mondays (why did she tell him she would call him on that day?) and that they would leave her a message to call him back. Thursday came, then Friday, with still no call back. On Friday, we AGAIN drove the store. My husband and I went in to talk to Vicki. She told us that she checked into the discount and we were not eligible. He told her that he was upset at the fact that she had never returned his calls. She proceeded to tell him that she had never talked to him the previous Friday in the first place and that she was just coming in on the tail end of the problem, which was completely untrue. She was very rude and unprofessional for the remainder of the conversation.

 My next run in was today (9/29/08, 3:23 pm EST) with your Customer Service helpline. I was calling because I have not had cell phone service since last night. When I called the helpline, I spoke with Kent. He went through a couple procedures to check my phone. He did not bother to ask my name, the account holder's name or what city I was calling from to check to see if there was a tower down in my area. He said that my phone showed on and what I needed to do was to take my phone back to the store and have them give me a new phone. That was his solution to my problem. Did I really want to go back to the Marietta store and deal with their managers and associates again?? No!! I decided I would call back and speak with someone else. This time I spoke with Tiffany. The first thing she did was ask my name and verify the account holder's name. She then asked what city and state I was currently in. When I gave her my information, she explained that there was a tower down in my area and that was the reason for my lack of service. Thank you Tiffany!! I'm glad to know there is at least one person with excellent customer service skills working as a CUSTOMER SERVICE REPRESENTATIVE.

 We were former AT&T; customers and have thought more than once about switching back considering we are still in our trial period with Alltel. I hope to never have problems with my phone or my service again for fear that I would have to deal with your employees once more.

Our issues have yet to be resolved. They won't answer the phone or return our calls!!

They are so freaking slow when it comes to pay cell bills online!

you can set them as a ring tone just you got to have them sent as a text message alltel is dumb wen it comes to that because i got a new cell the other day and my sis sent me like 20 ringtones and i set them on everone in my cell wen they call they play but just to help just make sure they are sen it a text message.later

they won't let you change Bluetooth songs to ringtones. u have to buy them for $3 each! thats really overpriced, and it SUCKS!

customer service is terrible, whenever i call they transfer me around in circles and i always end up back to the automated menu. their departments don't communicate...information on my account is wrong and they month after month they fail to follow through on making the changes to fix it. the phone as a modem doesn't work well, it always kicks me off...there's really not much to like about their service. if they hadn't suckered me into another contract then i would have dumped them... i'm seriously considering paying the fee to break my contract.

I may be the last boomerang customer left.

July 28 2008 Was domes day for boomerang Alltel. At 9;00am
my account was closed. I have had the alltel boomerang serves sense 2001.
I have NEVER been late on a bill. Thy was not going to let me keep my #
and after 9hr on the phone with costumer severs and checking with the FCC elect, elect, I got my phone # from them. (costumer severs was a joke supervisors would not work out the problem) On my 10th call to alltel and olny 5 min on the phone i found some one. That seen it my way
and put there jobe on the line to fix the problem. ---( if your in the right never give up) ALLTEL Will Never See My Business Again >>.

I have had alltel for years now and not any problems....now I have a plan with 4 phones. Two of them are emergency phones for my special needs teens and we were assurred that they could be blocked from texting, and dowloading anything when we got them. As a rep that posted here said something about teens doing things...well that is why I asked to have all axcess services blocked since they don't have a single phone that does not have that automatically. They are setting you up so this happens. The button to go on the internet is easy to bump and sign onto it. Sales people that day were positive and it is NOTED IN YOUR PROFILE that all axcess services are blocked. First bill comes and is over $300 for downloads...hmmmm weren't they blocked? So every month forever I was calling to get charges off my bill. I finally got the phones scalped of everything they could possibly get a charge for then I washed my older sons phone and got a replacement with insurance...Hmmm they failed to tell me that on a refurbished phone things could still be downloaded if the person that had it originally had used the services EVEN though my account is supposed to be blocked. I tell them that I had deleted the ringtones application but I would have to take it to the store to see what could actually be deleted as well to prevent this again and she said that they can reset it to factory settings so he cannot download anymore. SO, my question was why they don't just reset them to factory settings when they refurbish them if that is the case and why in the hell they did not say anything when I specifically asked at activation of that phone if he was sure everything was still blocked.

So this person name Toni was pretty obstinate and said that they will not take the charges off because it asked if it is okay to proceed and he obviously clicked yes.....well obviously if these things were supposed to be blocked that would not have happened in the first place....i am so sick of fighting with the people on the phone. I have much better luck at our local store and will go talk to them tomorrow and tell them the issues that THEY did not tell me about with a refurbished phone....

My Grand Ol' Story:

I share a plan with my friend and her mother. I had the Razr2 and at first, the phone seemed wonderful. Turns out, its not all it came out to be. I was not recieving calls, texts, or voicemails. When I sent messages, they would not go through. My calls were constantly dropped, I got horrible signal anywhere I went, people could hardly hear me and the sound quality sucked. I live 10 minutes away from the tower so that's not the issue. I took it up to the store and they gave me a replacement exchange, after an hour of complaints. 3 months later, bring it up there again, same thing happens. Finally, I went up there and told them I was SICK of how horrible the customer service was and how horrible the phone has been, and now they FINALLY give me a new one. But goodness, it took about 8 months. Stick with At&t; if you must. Verizon will be buying Alltel next year.

Their customer service is an insult to their customers. You can spend an hour or more trying to get a live person on their nightmare of an automated phone system. It's the worst automated phone system I've ever seen.

My wife and I had separate Alltel accounts before we were married. After getting married, we wanted to have one plan to save money. It took us 6 months and many headaches to get our plans joined. We tried many times to go through the procedure they told us by filling out the necessary forms. We filled out forms several times and tried several different methods to get our phones on one plan. Every time we filled out the forms, they told us that was all we needed to do and it would be taken care of. After 6 months of paying her $70/month bill, they finally got our phones on 1 plan - But they kept sending us bills for her account that was closed. When we tried to call in and take care of it, they ignored us and kept sending bills. This has been a severe pain and I will be contacting the better business bureau because their customer service is HORRIBLE, not to mention dishonest!

I signed up for a plan with MyCircle and had two phones put on it, one for me and one for my fiance who was moving away. Things went great for a while, aside from some misunderstandings about the internet service I didn't have. Then around the time my one years mark with them came up, everything went down hill. I made 2 separate payments that they denied having received, then when I gave them the receipt to prove I made it, they told me it would be taken care of then big surprise, it wasn't. They said they would credit my account when I paid the new bill, so I did and it hasn't been credited now. I've had to pay late fees for 2 months that I shouldn't have to pay. I had to pay one of the payments twice. Now I am waiting for my account to be on hold for the 3rd time in a month so I don't lose service. I have never been late and have never forgotten to pay a bill. I drop calls all the time. They over billed me, told me I didn't know how to use text messaging and that was why I went over my texts when in reality it was because they charged me for two services and only gave me access to one.
On top of that, I had to buy 3 new phones within a month because the ones they would sell me stopped working hours after leaving the store. Their customer service was horrible. I talked to 15 different people who all told me something different. Firstly, I did work for a company similar to this and I know exactly how people are taught to handle other people. I was hung up on by a rep named Alicia from Alltel when I asked her if she could at least try to collaborate with the other reps I had talked to so I didn't have to explain my problem from the beginning every time. The agents at the stores don't know what's going on half the time and in one store in particular, they are obviously taking the money I gave them for my bill and not applying it. Who knows where it really went.
1 star is too many at this point.

I have had problems with Alltel's customer service. They just do not deliever what they promise. I live 2 hours from the closest alltel store at the moment, they refuse to mail me a new phone so I can ship the broken one back to them. So I have a brand new Blackberry that does not work at the moment. I have been told I was rude by one of there associate, when I was trying to explain to her about the poor customer service problem I was having with alltel. The store I normally deal with is out of Marietta, Ohio. There Manager who I have been told is suppose to contact me never has, she has also never returned a phone. I have had alltel for about 10 years, and within the last year service and customer service has hit rock bottom. Do not get Alltel, I think Sprint is the way to go.

Alltel is awful. They sold me a service they could not deliver then refused to let me get out of the contract. They are unresponsive and uncaring. I wish I had never done business with them.

I was an Alltel customer for 12 years. They used to be courteous and helpful. The first phones I had, worked. Alltel has changed. They are discourteous, and do not know how to solve a customer's problem. The problems I had were ALL due to very strange mistakes Alltel made. 1} I filled all of the paperwork required by Alltel to change ownership of the account from my husband's name to mine. The name and SS# changed on the account. Then, they deactivated my phone "by mistake," and would not activate it again because it did not have GPS. They refused to replace the phone for free or for a discount. So, I was tricked into getting a new phone, and a new contract. 2)Mr.Rescue had no service for the area in which I broke down. I had to pay for tow service and submit the bill for reimbursement. I never received the reimbursement, and Alltel says they are not responsible. 3) I got a text from Alltel saying that I have successfully changed my password. I had no password on my account and called to fix the problem. I was told that they cannot speak to me about the account without the password. Six calls later, I found a supervisor who said that Alltel put passwords on accounts "to protect the customer," and did not tell them, so he took the password off of my account. 4) Signal was becoming so weak in my area that I could not use the phone in my house. 4) The deal breaker: My bill started to come in my husband's name. I called to find out why, to find that I had no access to the account because it was not in my name. At least 10 calls to extremely rude people later, I was told that Alltel discovered that the change of account holder was not completed properly by the rep and that I would have to start a new account. This would mean a new contract. After the rudeness of the reps, and the ridiculousness of the situation, I decided to cancel my account. The Alltel rep laughed and said that I would pay an early deactivation fee for each line, or they would report to the credit agencies. I wonder to whose credit they will report? They would not even let me pay my bill. A rep suggested that I lie about my SS# when I call, and therefore, gain access to the account. I finally found a rep who would take my final payment. I will never pay an early deactivation fee. I have gotten another service--and I have signal!

I work at Alltel and i have to say that no company in the world will please every single customer. I work in a call center in the customer service department. So i deal with a lot of people, for the most part people are very nice and honest. If you come right out and take some responsibility for your mistakes i will help you with your overage and so will most reps. First we do NOT overcharge on your bills. If most of you would take the time to read them you will see that there is FCC and federal taxes on the bills. The only "tax" that Alltel charges in the administrative fee. When you call in please remember that the rep that you are talking to is a human. They may have just gotten off a bad call where someone said they were going to slit my throat because I wouldn't turn their past due phone back on without a payment. But guess what i try to put a smile on my face so when i get to your question i can help you the best i can. So when you call in saying that your teenage child is perfect and never lies too you, and you tell me that he or she didn't sent 1000 texts in one month. I try to be as honest and sincere as i can when i say I'm sorry but all i can do is split the overage with you. You should be grateful I'm doing that. We are not a bargain center. But when you hear the same stuff over and over its hard to be cheerful all the time. It's also not Alltel's fault if you go over YOUR minutes. It isn't our responsibility to call you when you go over you plan minutes, that is a way we make money. I would also like to know how many cell phone companies give you a $300 phone for $50 and don't require you to sign a contract. You are signing saying that if you receive the phone for that price you will give us 2 years of your service. In case most of you forgot you signed a contract with us we didn't bang on your door and make you take our service. Did you read your contract when you signed it? You cant just disconnect your lines whenever you want at no charge. I'm not saying that we are right 100% of the time. We do make mistakes we are all human. Sometime there is one character difference between rate plan codes (ex 66h1=1000 mins, 66h2=2000 min) one mistype can cause a huge bill. All you need to do is call in and speak with us so we can fix it and backdate the plan for you and please don't wait 2 days before your bill is due. But remember you catch more bees with honey than vinegar. If you are nice and joke with us we will go the extra mile to make you happy! I really do enjoy being able to save someone money on there bill by changing their rate plan.(without extending your contract) :)

alltel just sucks... service sucks.. costumer service sucks. overchaging bills SUCKS. phones SUCK. oh did i mention they overcharge bills with hidden fees and shit. i hate alltel soon as my damn contract is up. im saying FUCK YOU to alltel and going with a different service provider.
if i could have given it no starts... that is what i would give it.

I was forced to go with alltel when midwest wireless sold out. Since then my call's don't come through to me, I got a replacement phone when my nokia broke, a samsung u-340, what a piece of junk, it shuts off all the time, you can't here it ring. I hate the phone and the service. I can't wait for my contract to run out, i'm going back to AT&T; or somewhere else.......

I started sevice with alltel in mobile al. moved to columbus ms and transferd my account to have a local number huh what a mistake my sevice sucks the customer sevice sucks too. Also use caution when you pay online they or some one took money out of an old account i had stored online and caused 300.00 in fees they said its was not their fault if was not there fault why did put money on my alltel account and not send it back to the back?

I've been an Alltel customer for 10+ years. Unless something drastic changes, they have a customer for life with me. I have found the customer service to be excellent. Once, a few years ago my kids (who thought we had unlimited nights and weekends, when we didn't) had overcharges that made for a horrible bill. I called and even though none of this was their problem, Alltel retroactively put us on a different plan that reduced the charges greatly.

This summer we bought new phones that had rebates. One of the boxes was thrown away before I retrieved the part I needed for the rebate. I had all the other documentation and I wrote customer service and they gave me the rebate without the box.

We also use Alltel (Windstream now) for my husband's business. We have 6 phone lines and a t1 for internet access for about the same price as Bellsouth had previously charged us for only 4 phone lines and no internet service.

Also, my husband travels a lot and has never had a problem having reception. He's always hearing complaints about lack of reception from other travelers with other carriers.

I think that if a customer pays attention to their contract regarding early cancellations and other issues, they will find that Alltel is more than willing to work with the customer.

I'm sure part of my success in my dealings with Alltel are related to the fact that I'm a long-time customer. But that's something people should consider when they jump from carrier to carrier frequently. It can be worthwhile in the long run to stick with one carrier and build up a good customer-provider relationship.

Alltel has been a very satifying provider for us and I tell everyone about my experiences any time the subject of phone providers comes up, which is often these days.

I have been an alltel customer for about 6 months now and am so disappointed I'm going in today to disconect my service. The first problem I had was that I signed up in a radio shack store. I got the new LG 8600 and was so happy with my phone I made everyone jealous. The first couple of months went ok, but my bill kept getting higher and higher. I share a line with my sister and we found out that she was going over on texts by like 30 dollars. We got that straightened out by adding unlimited texts for an extra 20 dollars a month. Then 2 months ago my LG speakers went out. I took it into Alltel and they told me that since I signed up in Radio Shack I had to take my phone there. When I got there Radio Shack told me that they have a 30 minute policy with there phones. If anything happens to your phone, you have 30 minutes from the time you got it to return it to Radio Shack. If its past that 30 minutes, they can't do anything and they told me to go back to Alltel and they have to deal with it. So I go back to Alltel and they sit on the phone for 30 minutes with Radio Shack and then tell me that I have to go back there since they dont have a record of my phone since I signed up in Radio Shack. I told them no. They get back on the phone and after another 30 minute conversation with Radio Shack they tell me that I have to exchange by mail my phone and that LG has to do the exchange and Alltel has nothing to do with it. So I wait 3 days and my new phone comes in the mail. I go back into Alltel, they set up my new phone, I mail the old phone back, and the new phone after 2 days the light up buttons that are the MP3 player dont work. I go back into Alltel. By now everyone at Alltel knows me by name and I explain what happened. They say that the only thing they can do is send me another phone. So I wait again for 3 days for a phone that works. I get the new phone, go into Alltel to set it up, and after a week when I flip open my phone it keeps ringing, but the screen says I've answered my phone. So I go in again. They tell me the same thing. I wait again. The new phone comes, and when I take it out of the box I notice that it isn't covered with a ton of tape like the others. Then I notice a huge scratch across the camera. I go into Alltel again. They sit on the phone for another 20 minutes and then they tell me that since I've returned my phone 3 times, I get to choose a new phone. But it wont be an even exchange. Since my phone is worth $280 retail price instead of $400 like when I got it, I have $280 towards the retail price of another phone. So I get to choose a crappy phone that's not brand new like mine or pay the difference for a phone that's better than mine now. It's complete crap. Then I ask about about all the downloads that I have on my phone and if I can get that credited to my account since I've spent a good $70 and they dont get transfered to my new phone. They tell me that I have to call there customer service line. I do that and the person I explain what happens. The guy I talk to tells me that when I get my bill, to just call them back and they'll deal with it then. So I call when my bill arrives and they lady I spoke to was rude and kept saying "well I don't know what your saying. I don't understand." treating me liek I had no idea what I was talking about and made me feel stupid. We finally got it figured out after sitting on hold for an hour and a half. I work in customer service and this was the worst customer service I have ever had. Today I'm going into Alltel and demanding that they either terminate my account or they dont make me pay the difference on a new phone. I wish I'd gone with a different service provider. Don't make the same mistake I did. Alltel has the worst customer service and it is one the poorest run businesses I have ever come across. I am very upset with my Alltel experience. I don't wish it on my worst enemy.

I am extremely disappointed in Alltel's customer service. I recently purchased two phones from the company. After having the phones for a day, I decided to return the phones and stay with my current phone carrier. The return went very smooth. I basically lost my 50 bucks from the activation fees and was told by the rep that sold me the phones I would be billed about 8 dollars for 2 days of service. When I received my bill it was for 110 dollars. I called Alltel customer service and they said "we will give you a credit, your new balance is 40.00. I knew this could not be correct because my rate plan of 79.99 prorated to 2 days could not be anywhere near this. The rep told me it was for "taxes on the 79.00. I proceeded to tell her that the 79.00 charge was a mistake and I am being charged taxes on something I do not owe. She told me she could not give me a credit on the taxes, I would have to pay the full amount of 40.00 and I would later be credited and they could send me a check (only of I called them and requested it.) I was also told if I did not pay the amount that I did not owe, I would have a late charge of 5.00. I spoke with a supervisor who smugly gave me the same answer. The most frustrating part is I was extremely polite and courteous to the rep and supervisor and the whole time they were rude, smug and never once apologized for their mistake. Do not do business with Alltel!

Love alltel... they have the best service throughout....especially if you live in rural areas.

Phuque Alltel! For some unknown reason I have had the misfortune to stay with Alltel in excess of 10 years. But I have every intention of leaving this unholy accord as soon as I can muster up the required blood money to do so. They promise much but deliver little. Almost 10 months ago, I had to get a new phone for my daughter due to her's being stolen or lost. She is developmentally disabled and has the mental capability of a child of 9 or 10. We got her a phone for emergency purposes and specifically requested and were assured that no texting, internet or gaming access would be allowed. They lied! It seems that some of the kids at the school my daughter attends found out how to download games, play online and start text messaging to get jokes, love letters, weather reports, etc. I attempted to resolve this issue when I got her first billing statement with over $400.00 of charges for unwanted services. I went into the local store where we got the phone and was told I had to call 611 and speak with a customer rep as they were not allowed to handle complaints about billing. I dialed 611, waited for almost 25 minutes to speak with a customer service rep and was transferred 3 times with 10 to 15 minutes wait between. I was finally able to speak with someone that really had a bad attitude and when I asked to speak with her supervisor, I was told that she was not available and to call back tomorrow, click buz! Well I went to the web site and found the corporate office numbers that included a handicapped service. I explained the situation and was told that Alltel process bills from other companies that provide access to games, texting, etc. and that it was called third party billing. However, they did not have the authority to reveal much about how to contact these people much less explain how the charges came about. I was given some toll free numbers to call some of the listed services but that was a joke. When I explained that the phone was my daughters who was handicapped and underage, that apparently hit a chord and the lady was able to delete and cancel some charges bringing the total down quite a bit. I was also informed that the third party billing had no positive control and that Alltel just paid the companies and then passed the claimed amount on to the user and that I should contact the Better Business Bureau and my congressmen to complain and maybe they could do something. But that Alltel probably would never do anything as it helped with their bottom line! What a crock of feces!

I've had Alltel for four years and we have been overcharged many time. The service is okay as long as you're in the city but if you'll be in the country you better count on not having a phone.

I just signed a new contract with Alltel and wish I wouldn't have. I had to return one of the phones and have the tracking slip showing they received it on 9/11/07. The customer service acknowledges they received it, yet they will not credit my account the 162.92 that is due. I have called repeatedly but no one seems to know what their job is and I am transfered until I am blue in the face. Now they are applying late charges because I am not paying the money that they should have credited back to me nearly two months ago. I have been with this company since 1995 and can't believe how bad they have gotten. I will NEVER renew with them again. One star is too many for their customer service, or lack thereof. I'm beginning to think it is well worth the $200 never to have to deal with these people again!

We are very dissapointed with Alltel customer service! I'm sure they are all nice people, but we've had ten different conversations with ten different people about the same issue: a broken phone. We've had one number with Alltell with four plus years and been happy with coverage and support.
Recently, we added a second number to our plan and chose the free phone with new service, which happened to be a Motorola Razr. Within a week, the screen looked like it had black ink behind it and the "ink blob" kept growing. We went back to the store to exchange the phone thinking that it was defective. We were told by the Alltel representative that the damage was physical (aka: my fault) and that our only option was to pay $50 to get the phone fixed. They said this damage was done by pressure to the screen, even though the phone stayed closed in my purse most of the time. We can also stab the phone with a pen to show that pressure does not cause this sort of damage. Beware, this is what we learned: gather ALL of the insurance specifics before walking away from the store-we were not aware of any deductables, the 14 day exchange period only exists if the phone remains in pristine condition and every person you talk to about a problem will tell you something different. I now have a phone that doesn't work and am very unhappy with the provider and I can't change that or will be charged $200.

This has nothing to do with actual coverage with the Alltel company. What this has to do with is the customer service. I've been with this company since before it was Alltel (CenturyTel) which is over 10 years. For the past year they have charged me an extra $1 when I pay my bill online. They are then supposed to "put that back" or "take $1 less for the bill payment". Not so. In August I never received a paper or email bill. I prefer email but that hasn't come for months I just gave up on trying to get that to work again. NOW they want to charge me an outrageous $35 to "reconnect" me because I didn't pay my bill. They charge $200 per phone number to disconnect if your contract is not up yet. I told them I won't be paying any more bills, which really burns my butt because I paid one month's worth today and still don't have service, and they will not have another single cent sent to them from me. What a load of crap! This company really really needs to work on it's customer service!

Fist off I would like to remind everyone, that regardless of cell service provider you will have to sign some form of contract to receive a discount on a phone. Secondly you are signing a contract. You are legally obligated to what you sign for. In short read the dang contract. Secondly all receipts are itemized, look at your receipt! If you see something you are not wanting to sign up for mention it before you leave the store. Thirdly, if you move to a place that does not have your carrier you are still obligated to pay for the service, or pay the cancelation fee. Your cell provider didn't pick you up at gunpoint and move you there. Next always get insurance on your phone. Your cell provider does not dictate the warranty period. The manufacturer does. You will only receive a 1 year warranty. So either sign a 1 year contract or get the insurance. Most consumer complaints can be avoided if customers take the time to read the contract and receipt. Sales reps will very rarely ever stick you with something that you are not signing up for. Most companies value repeat business so they will not screw you over from the start.

Finally everyone complaining just grow up. Think about what you are signing up for before you sign up.

Very pleased with Alltel, I have 3 phone's 2 data card's with them. Customer service is great, they have ALWAY'S done what was needed to correct any and all issue's regarding my service or plan. I've had US cellular, and Sprint. Now I have ALLTEL, and could'nt be happier. Yeah I've had droped call's but who has'nt, NEVER has Alltel ever tried to over charge me. Like US cellular, and Sprint did! The billing has alway's been correct

I've had alltel for something like 12 years now. I tried cellone for a time before they became us cellular but the service in our area was really poor. I wish they had access to more versitle phones and services but that will come in time. We are usually last to get the new technology in our area. I am anxious to try out their wireless internet service. I am putting up a new house in the fall and my house plan will not be tall enough to accomodate the satellite service I have now.

Alltel is evil. When I was with Verizon and moved down south they said, no problem we will release you from your contract since we can't give you a local number. Now that I've moved back west, Alltel tells me that they 1) can't give me a local number, which the person at the Alltel store told me was not a problem and 2)they can't release me from my contract even though they can't give me a local number. Also, when I had to get a new phone last year, I signed on for another year because they said I could get a local number when I moved. Turns out the first bill they sent out after I signed up said my contract was extended for another 2 years instead of 1 (which is apparently what they do regardless of the length you signed up for). Customer service tells me it was my responsibility to call and tell them I had only signed on for 1 year and not 2! What kind of insanity is this?!? What weasels! I know no one company is perfect but please use anyone other than Alltel. Alltel really needs to catch up with the others as far as customer service. Also, they don't give you as many minutes as the other providers and they charge more to cancel ($200). I'v also had to call them on several occasions because someone in billing doesn't know how to do basic math. Anytime I went over my minutes, I would have to call them and tell them they got the calculations wrong. I would say that they're all a bunch of monkeys but monkeys are smarter than the people who work at Alltel. The only reason I gave them 1 star is because that's the only way to submit this review. My true rating would be 0. What a disappointment.

I was forced into Alltel when AT&T; became Cingular (something like half the people in my city went to Cingular and I was one of the unfortunate ones put into Alltel). I had a really nice phone that I paid a lot of money for when I was with AT&T.; When they switched me over to Alltel, I could no longer use it with their service because it was a GSM phone. First they told me I had to pick one of a couple of their cheap phones to trade mine in with. These were the kinds of phones you might get for free with a contract. I told them no way, my phone cost me $400 and none of their phones were worth anywhere near that much. Finally, I got a supervisor to tell me I could pick any of the phones they had to offer. My other choice was to pay a fee that I couldn't afford to break the 2-yr contract with Alltel that I was being forced into (thanks AT&T;). I had to trade in my Motorola v600 in for a Nokia worth half as much. They had a bunch of computers to move contacts from your old phone to your new one, except that they weren't working, so I had to sit there and put them in manually.

About a month later, my new phone developed this horrible buzzing noise whenever I opened it. The buzzing could be heard from across the room and just wasn't something I could put up with. When I took it back to the same office/store they tried to tell me there was nothing wrong with it. I told them it just started doing that so it couldn't be a normal function. Finally after a bunch of arguing along the same line, they gave in and replaced it with a new phone. I was very happy to leave that place and hoped I never had to go back.

About a year after that, the lights on keypad on the phone stopped working, so in dim light I had a hard time text messaging or trying to make a call. I took it in to a different Alltel store that had opened up. They tried to tell me, again, that they weren't supposed to light up when you open the phone. I told them, once again, the lights were working for the past year so are you telling me that the lights were a malfunction and now it's fixed? One of the employees came over and said they had the same phone and theirs lit up when they opened it. They told me the phone was still in warranty so they could send it off to have it fixed. They gave me an ancient heavy phone to use while mine was gone. The kicker was that their computer to move contacts STILL wouldn't work properly (at a different location!) so they gave me a list of my contacts on a piece of paper to use for 6 weeks. Thanks guys. When I finally got my phone back, they had replaced the top part of the phone where it had a couple scratches, but the lights STILL WOULDN'T WORK! I'm still not sure why they didn't bother to address the problem. I didn't want to be without my phone for another six weeks so I just took it and haven't had keypad lights ever since.

I am giving Alltel one star because most of the time my service has worked. However it didn't in some areas where on the map it shows I should have service. It would be roaming and I wouldn't get my voicemail messages until hours later.

I will be going somewhere else when my contract is finally up in September.

I had their Family National Freedom plan 1000 and everything went as advertised until I tried to go paperless and they quit sending me any reminder or notification that my bill was due. After many attempts to convince their service people to correct this problem with no success I finally missed a payment. Service was terminated and required a reconnect fee, a late payment fee and I had to turn paperless off so that I could get monthly bills via mail. I terminated service because of many problems but mainly indications that they were overcharging thru misc charges on my bill. I had one plan but was charged disconnect fees for two phones $400. I also argued with them that my security deposit should have been applied to the disconnect charges and they disagreed..
Can you say Sucker.

Horrible service, rude employees. SHitty phones that they will not stand behind. They are loosing me.

I have also been a customer for over 4 years. I have no complaints whatsoever! I drive for a living. I have been all over the US and Canada with no connection issues. I have also had several cell phones with different companies before with very very many issues with billing and service.  Since I got my Alltel phone, I have gotten every other phone cut off, including my home phone! Thats how confident I am with my Alltel service! There is no other company providing me any service that I am as pleased with as I am with Alltel.  It was great from the beginning, and they have continually found ways to make their service to all customers even better.  I have had problems with a phone I upgraded to, but I called their very friendly customer service and was very pleased.  I wound up turning the same phone in for service again, and that time they kept it and gave me a brand new one.  The only reason I am on this site is to brag about how well Alltel has treated me for over 4 years.  After having phones and paying 300+ dollars a month for fees and so called "overages" for several years, I am so spoiled now that I found the only wireless company I will ever use!!  I used to get worried every month when my cell phone bill was due!!! You all know how that is!!! Since I am an Alltel customer, all those sleepless nights are a thing of the past!!! Thank you Alltel!!!  I recommend Alltel to EVERYONE!!!!  My own mother got an Alltel phone, and now my dad also.  Zero problems in over 4 years!!! Unbelievable!!  OH!! I even talked on my phone in Canada one time and it had not crossed over to a canadian tower yet, so I wasnt roaming!!!  I have so many reasons to be an Alltel customer.  I rely on my phone alot.  I need it for work.  There are times when I CANNOT be without a phone.  And, as I said before, I had every phone in my name cut off except one.  That is my Alltel line.  The only one I need. PERIOD!

Wow. Some people. I have been with Alltel for 4+ years and have never had a problem. Some of you people think that since you went over your minutes and your phone got shut off because you didn't pay your bill that it's the sales reps fault. Guess what people.... ITS YOUR OWN FAULT! I feel sorry for Alltel's wonderful sales reps because they have to deal with all of you bitchy people!

Well i have had alltel for more than a month comming from tmobile. im on the 900 my circle plan nation wide, free night and weekened, and free mobile to mobile. So far so good. I got the green 8600 (which by the way i love) my first problem was that my phone started not to be able send picture message, so i went to the alltel store and without any questions they exchanged my phone!!!! no problems with it since then.

with alltel i get reception everywhere i didnt get with tmobile. I leave in newport news va. i go to hampton, norfolk, williamsburg, D.c and alexandria and so far so good!!!!
The reason why i changed was beaucause i worked at williamburg and never had any reception-- i was one of those people that held there cell up in the air in hope of getting altleast one bar and when i did then i was hoping to say what i had to say to the other person before my call dropped. lol. meanwhile all my verizon, alltel, and sprint friends had reception.
it took me a while to decide, i had been with tmobile for 6 years!! also i was leaving my husband with tmobile (he wont go anywhere else). but that wasnt an issue since with the my fave you drop the mobile to mobile!! i needed something with better reception, good pricing and free calls to my hubby since we did talk alot on the phone to eachother (his in the army). so i opted for alltel. so far so good. my second bill has 2,160 mobile tomobile minutes and i hardly touch my airtime!!!! love it.

the reason for the empty star is because so far alltel costumer service doenst touch tmobile's. It seems to me that they are not as eager as to solve your problems as tmobile. and they hardly seem like they know what they are doing, but its only been a month so it could get better.

another thing, ever since i been with alltel there website for my account has been down for the second time-its a lttle frusturating because the website is teh only way to go into my circle as opposed to my fave where you go do it on your phone. they keep giving me a time where it will be fixed but so far nothing. hope they finish soon so i can change one of my circle numbers!!!!

Alltel will kick you in the ass on the way out as well as charge 200 to terminate early. They disregarded my rate plan for 4 phones instead charging minutes only + early out 200 ea.They suck way worse than most carriers.

I unfortunately am stuck with Alltel because they are the only ones that have decent reception in some of the areas I work, but if you can get a provider with as strong a signal as them, DO IT. They will nickel and dime you to death. The "Axcess Shop" is nothing more than a sham -- they make it so that nobody can write any software for phones through their service without wrapping it in their proprietary security software so that they can "rent" it to you for $5 a month. Manufacturers make these phones with methods of connecting to your computer to transfer pictures or music -- Alltel makes them remove that functionality so that they can charge you extra to transfer them. THEY ARE ESSENTIALLY HOLDING YOUR PHONE'S FUNCTIONALITY HOSTAGE. I bought a Kyocera KX-12 but the only function that will work with the computer is the contacts transfer simply because Alltel didn't want me transferring my pictures to my phone instead of paying them $2.00 to send a 25k generic wallpaper image over. Tried using the Webshots software to transfer them to my phone, but the software on the phone is $4/mo and if you stop paying for the software then it also deletes the pictures that you have already transferred with it. So the bottom line is to put a picture of my dog on my wallpaper (which is really part of the phone's basic capabilities) I have to pay $4/mo as long as I want it on there. On top of that, your phone selection is limited because Alltel controls which phones can connect to its network so that they can once again nickel and fime you. You can't just go out and buy an unlocked phone on eBay or through a store, you have to buy it directly from Alltel which means that if you don't like any of their limited selection you are up the creek. (Good luck using a 2-way radio capable phone unless you like the KX-12.) I eagerly await the day that another company puts a good tower in my area so that I can vote with my wallet.

I like them. I think it works fine and I have never ever had any issues. I can't complain about anything. Its all good for me. Sorry to hear so many had trouble.

We have been customers of Alltel for many years (6+). Every time we thought we would like to switch companies, they had too many nice features that we didn't want to give up. We had a few billing issues over that time, but customer service always seemed to do what they could to make it right. So, imagine our surprise when we moved out of their service area and they would not release us from our contract. We were told that they had a service agreement with Verizon (the main provider here), that would allow them to continue providing service for us. It would be up to their discretion as to whether they wanted to cancel our contract, otherwise it would be $400 to cancel ($200 per phone). Fine. We'll continue until the contract is up. After 4 months at our new location, my husband's phone dies. Since that time, his new phone (through the insurance company) would not keep a charge and would drop calls left and right. We cannot get a new phone for him because there are no Alltel store in the STATE and the new phone is now under warranty!! When my phone died a month later, we said, "Forget it." All other providers we spoke to said that if you move out of their service area, you are automatically released from your contract. Alltel seems to think that they do not have to uphold their end of the contract, but can nail you to it. I think it is time someone called them to task for fraud. I am ready to take them to court for breach of contract.

Alltel is the worst cell phone company. I had them and hated them. You always have to wait 30 minutes to an hour, when you go to their store, even if you just want to make a payment. The employees are always so rude and there are always new employees. They have a high turn over rate. I switched to Cingular and I love them. I will never go back to Alltel