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79 Reviews

aaa12
01/15/2010

Qwest 1

This company is the worst American Company!! Do not waste a second with these hillbillies. They can't get anything straight. They don't even know if they are a dictatorship or a service company. They have wasted so much time of mine trying to straighten out a misquote that I received on my business phone services. I ended up getting out of the contract with one of the representatives over the phone, but that person now can't be found now and they are trying to nail me with over $2,000 in termination fees. Do not use this company. They don't give a crap about me or you!

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DespiseQwest
01/06/2010

Qwest 1

Qwest is the worst internet service I have ever had the misfortune of dealing with. Unfortunately, I am forced to use Qwest because they have some kind of sweetheart deal with our apartment complex. Completely ridiculous BS monopoly. So here I am stuck with Qwest, paying $60 a month for crap service. It's so bad I'll probably move to a new apartment when my lease is up just so I can avoid Qwest. I work from home and have to use the internet every day. I can't even listen to Pandora internet radio without it freezing and skipping thanks to my spotty service.

Qwest: You suck and anyone who works for you sucks. Now you have to suddenly terminate all your retirees' pensions because you can't run a business for sht. I can't wait until you are all sad and broke.

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 0 Disagree

MadAtQwest
12/08/2009

Qwest 1

We have had qwest dsl for about 5 years, with only the occasional disconnection, that is until a few months ago. Now we lose internet connection every 15 minutes. I am an IT Manager so I troubleshoot my router and computers, before determining it was the modem. I called Qwest Tech Support after waiting 30 minutes I get disconnected. Call back Non-Tech tells me do all troubleshooting procedures I had perviously done. She did a line test and did a rest because some supposed issue with vpn. This issues was back the next day. They sent a new Motorola Modem same issue. They sent another Motorola Modem still losing internet connection. I call Tech Support and escalate issue - big joke. If it isn't on their call sheet they cannot solve problem.

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TonyPDX
11/28/2009

Qwest 1

Qwest has the worst billing and customer service EVER. I have been trying to get my bill fixed for six months! I call every month and the loyalty specialist prmisis to fix it but they do nothing! I have spent hours on the phone with these morons! I think the greedy senior management is onl interested in lining thier pockets not running a sucessful company for the long run.

As soon as I get my money I am done with them.

Pissed in PDX

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iHATEQwest
11/22/2009

Qwest 1

Qwest's internet sucks so dang bad. I had since april of 2009. Their customer service is okay, nothing wrong with it, but the internet connection is very very very very crappy. I'll be surfing the web, or playing video games and next thing you know I lose my internet connection. I look at the modem and the dsl light is blinking instead of staying solid green like its supposed to, and the internet light is red instead of green. I'll be reseting the modem and it doesn't seem to fix anything so I patiently wait to see if my connection will come back on, and it does. So I get back to doing what I was doing and 10 minutes later it happens again. And just when I'm about to smash the modem, the dsl light turns solid green and the internet connection light is green again as well so I get my cool back. This has been happening for the last few months, so I decide to give a call to qwest and explained the problem to whoever I was speaking with over the phone. She tested my internet connection from where she was at and then she decided it would be necessary to have a technician come at look the problem at my house (I'm not complaining about qwest's customer service, it's the internet connection, I think qwest's customer service is fine). So the tech came about 5 days later and I wasn't home at the time, but I guess he still tested it anyways from the wire box outside and left a note on my doorknob saying that my house is surrounded by a full 7 mbps connection and there aren't any problems.
So I say okay....hopefully I'll stop losing my connection all the time.......It'll work for about 2-3 days and then it'll start happening again....even on days when the weather is just fine and there isn't a single cloud in the sky. I'll be playing my favorite 1st person shooter game with my friends online, and next thing you know I get disconnected again...and looking at the modem hurts. I wonder to myself why cant the lights just stay solid green???? I have been paying my bill on time every month, so what did I do to deserve this?? Damn you qwest, I should have stayed with comcast. Only reason why I got with yall was because it was a little bit cheaper. Now I'm locked with a 2 year commitment with you bastards. I'm gonna start saving up some money just so I could cancel your crap. I would cancel now, but I can't afford to because I have to many bills to pay. Stupid cancellation fee. I think they shouldn't even charge me a fee for canceling, cuz I have a legitimate reason to cancel, and that is QWEST CANNOT GIVE A STABLE RELIABLE CONNECTION. I HAVE BEEN PAYING FOR THEIR SERVICE EVERY MONTH ON TIME AND THEIR NOT DELIVERING THEIR PRODUCT LIKE THEY SAY THEY WOULD.

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Bretagnep
10/20/2009

Qwest 1

No- Worse than Terrible!
They are con men and women that swallow up costumers, take their money, lie to them and then cut off their service. They Suck!

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LLord08
10/12/2009

Qwest 5

Here is my experience with Qwest.

I called them up after moving into my new apartment in Scottsdale. The lady on the phone was very nice and patient as we looked up my apartment in their system. It was very clear what I would be paying and she offered different marketing pitches to me to try and save money. Once we were done, she double checked all her info again to make sure she had it correct. The only negative thing about all of this is that it would take a week before someone could come out.

So while I waited for DSL/Phone to be installed I got several e-mails from Qwest with my user information on it, services I ordered, date to be installed etc etc. A day or two before the install date I got a phone call from a REAL person at Qwest! She wanted to again make sure they had all of their information correct AND make sure I understand my bill, what I can expect to see and how much everything will cost.

The day of the install came and I got a phone call from the tech telling me that he had the work order and the hookup will be completed by the end of the day. Fantastic, granted he didn't get to hooking it up until the very end of the day, but I suppose someone has to be last. Just like Qwest said on the day of my install, UPS came with a nice new modem for me. Once the Qwest guy was done, I had dialtone on my phones and my new DSL modem connected and I was back on the internet.

The next day, the same Qwest tech called me back and asked if there was any problems with the service, I told him everything was working great! The phone sounds crystal clear and my DSL is as fast as they promised.

Total monthly cost, 55 dollars a month. I'm a big techie so I wanted their advance modem and I was well aware that I would be paying 99 dollars for it. When I got my modem in the mail, I would have easily paid twice what Qwest charged me for it. I won't go on about the details but you can see the modem here http://www.actiontec.com/products/product.php?pid=2 04 it is slick.

I am very happy with my Qwest service.

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pinkashley17
08/04/2009

Qwest 1

Qwest is by far the worst service every they gave me the run around and then told me i owe them 230$ for this month when i canceld my service 2 months ago!!!!!!!!!!!!!! and told me that i had to pay or my credit would be ruiend. i will recommend this service to NOONE AND TELL THEM HOW SHITTY MY SERVICE WAS AND HOW SHITTY THEY ARE AS A COMPANY!!!!!!!!!!!

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happynurse63
07/29/2009

Qwest 1

This is my experience with Qwest and the complaint I filed with the BBB! Next I am filing with FCC! Tired of Qwest and their lousy customer service!

To Whom it May Concern, I paid my Qwest bill on June 8th and I paid almost all of it, but was a little short, which was not unusual practice for me being a student. I have had services with Qwest since approximately January of 2007 and have never had a problem with disconnection (other one disconnection in the early part of 2007 due to late payment). I was disconnected on June 18, 2009 for what they said was non payment. I called and could only get through to the automated services at Qwest, and it required me to make another payment of 140.00 to restore services. I am taking an online class and need my internet (my phone was not disconnected). I hoped they could get service back on right away since I knew I had just paid the bill, so I searched and finally found a number I could reach to speak to a live person. They did realize they made a mistake, and said they would credit the money back into my checking account (since I always pay my bills that way) in 24 to 48 hours. I waited until the next week on June 25 or 26, 2009 to find out why my account had not been credited (I even have a confirmation number to prove that they said they were going to credit my account) and then was told that that wasn't their policy to refund that way. They told me they were going to send me a paper check and I got very angry (I had called another company to change services the 19th). Today, July 14th I called to inquire about the status of my refund check and was subsequently told that I wasn't getting one, and they used it to credit my account. Now I am a single mother raising an autistic child, and I counted on that money, as I don't have a lot of it to spare. I am very upset that I have been jerked around by this company and I don't think it is appropriate that they hold the money they told me they were going to refund! Not to mention they find out that I was going to switch companies and then no money/refund and I have been a good customer of theirs for almost 3 years!!

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ARMADILLO1
07/27/2009

Qwest 1

Problem after problem with business account. Will it ever stop?

First, during our move in May 09, the warehouse only has a wire hanging into it. So the installer put all brand new lines into the walls, new boxes and covers. Looked great. When I called to transfer service from old warehouse to new, Qwest tells me the line is shorting out, it'll be 2-3 days until a tech can come out and if it's on the inside, I have to pay for repair. ARE YOU KIDDING ME? I just paid to have the tech put all brand new stuff inside. The tech eventually comes out and the problem was on the outside. Why didn't he notice there's a problem outside when he hooked them up?

So it's fixed, I call to have the lines roll over as "market expansion" lines and it'll be done by 5 pm that day. Great!

That doesn't happen. I call the next day and get the same thing, 5 pm that day and again, it doesn't happen. But nobody seems to know why it's not working. Days go by and I decide to try to get back inside the old warehouse with a phone to access the voice mail from those land lines. I put a temporary message that the phone numbers have been changed and what they are. The next day, Qwest shuts down the voice mail from those lines. Why? Nobody seems to know and my customers have absolutely no way to contact me now.

I spent 11 hours on a Saturday sending out hundreds of fax notices to my customers telling them of the issue and giving the new numbers. That wasn't cheap to do but I'm losing thousands of dollars at this point.

After over a week of this, finally someone at Qwest realizes the old numbers can't be a market expansion to a long distance number, only because Qwest didn't set up my long distance service yet. Really? Wouldn't that be one of the first basic things to set up on an account? This is absolutely rediculous. By this time, apparently it's too late for it to happen by 5 that day, it'll be the next day.

Finally it happened, it worked. For all the hours and hours I spent on the phone with them, the headaches and the thousands I lost in business, they bill me over $400 for my trouble. Nobody offered any real apology, only the cookie cutter "we're sorry you're having problems". I leave with the feeling that this company is not long for this world, they will eventually self destruct. Look at the price of the stock in the last 8-9 years and that should tell the CEO something. Are you listening Ed Mueller? $50 per share to $4 now.

So today, I get a call from a collections agency. A bill they mailed on July 7, 2009 was returned to them because they have the wrong address. How it got changed and is now wrong, I don't know. I've received several bills and paid them all early as always. So the bill automatically goes to collections and I get a call trying to collect from me, the apparent dead-beat customer. The bill was dated July 7 and sent to collections on July 17? Now as I understand it, the bill is returned for an incomplete address. CALL ME! I'm absolutely positive that you have my number. You even have my "emergency contact" numbers.

Instead you chose to send it to collections and ruin the perfect credit of a small family business. Bravo! You should be real proud of yourselves. ALL of this was your fault, not mine.

So again, are you listening Ed Mueller? $50 per share to $4 now.

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tcxprs247
07/23/2009

Qwest 1

I will update this later but for now I have uncovered one of the largest misrepresentations around. The advertised "Price for Life" for whatever is actually a DISCOUNT FOR LIFE. When you talk to them every phrase and instruction to deal with the PFL is discussing the $10 discount if you bundle it with a "home plan package" BUT THE ADVERTISING says the PFL stays "as long as you maintain service". Never says whether that's DSL service but that's what only makes sense... Well I made the decision to cancel my home number but maintain my DSL service.. What do you know - now they want me to pay 39.99 instead of the 29.99 that I had been paying for the last year.! because I am cancelling a Home Package... He says the TV ads are saying package.... but their website says "as long as the service is maintained".... Misrepresentation and yes the atty general should be interested. I explained this to the supervisor and he agreed to call me back in an hour with his "best offer" to handle the situation.... that was about 2.5 hours ago..... So that's why I am writing...
another issue - found my computer added a linux access point in addition to the quest modem... techs didn't have a clue- told me I had been hacked... turns out theres a windows setting that handled it...... I had already called the FCC and reported a wireless hack.
GOOD points - I found them flexible to handle paying bills.... can't vouch for the accuracy of those bills...

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MAMO0708
05/30/2009

Qwest 1

Qwest is the worst company out there. I have had them for 4 years and never had a problem until last November. I called to get fiber optic internet and the stupid customer service rep signed us up and I told them I wanted to bundle our directv with it. That following Saturday I had an installer come to our house wanting to install Directv, which we have had for 6 years. I called Qwest that following monday and told them to not charge me for that. My December bill comes and they cancelled all my services and charged me a $200 cancellation fee. I called them and spent two hours on the phone with their dumb customer service (who by the way have NO clue what the hell they are doing) and they took all the charges away. Everything was fine until March, I got a bill for $330, the dumb rep that helped me in November added a phone line on for $114 a month and I never told them I wanted one. Once again I called them and spent 3 hours on the phone and they would not let me talk to a supervisor. The rep told me they would issue my credits and my next bill should correct. It was and then three weeks ago I got my bill for Qwest for $970 for two months of service. I called and the rep told me that it was Directv's fault and said I will get them on the line and then hung up on me. Directv then told me that their bill is correct it is Qwest. So I called back again and the girl on the phone told me that I was being mean and she could not handle talking to me. She sent me to another rep and I told her that I want to talk to a supervisor and she said I cant send you to one until you talk to me and I try to figure the problem out. Well low and behold she couldnt figure out why I had such a high bill. So I finally got transferred to a supervisor and she was as dumb as a box of rocks, I got so frustrated with her I hung up. I called back the next day and got to talk to a supervisor directly and she told me I dont know why your bill is so high, I cant explain and I wish I could make it go away. two and a half hours later she told me they were closed and she had to go and she would call me back tomorrow. She did and still had no answers. She told me I will have my supervisor look at it and I will call you tomorrow. No call, so two weeks later I call back and talk to another supervisor and he said that I have had 6 account numbers since November and the rep that I talked to in November no longer works there and neither does the guy that told me I would be getting my credits back in March. He gave me almost $650 in credits and said it should be right now--we will see. ALL of the scumbags that work there are LIARS! BEWARE they throw in hidden costs on their bills--it is probably to make up for what Nacchio stole!!

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Sparksend
05/20/2009

Qwest 1

I also found this site by doing a google search for qwest sucks. I've had qwest for the last year, and with every problem Ive had they have simply blown us off, every customer service agent has been rude, condescending and extremely under experienced. If they could not figure out the problem (and they never did, not once) they would simply say it was our fault or user error. Believe me, its not, I fully know what Im doing. On top of this, when we signed up for our internet, it was for month to month, NO CONTRACT. Well, when I added my home phone (another issue ill get to in a second) they switched us over to a two year contract, a point they failed to share with us until months later when I called to cancel all services and they refused to let me saying I have a contract that I never wanted. As far as the home phone, it was told to us that it would be $13 + tax a month for basic, no frills home service. Well much to our surprise, those "Taxes" shot our bill up to $55 a month. We dont get long distance or anything, just straight $55 for nothing. Just the ability to call local. Even more so, they bundled our Qwest and Verizon services and told us that we only had to pay one bill from now on. Well somewhere along the way they screwed something up and Verizon was completely unaware of this what so ever. So when we paid our bill to qwest they simply took all the money and never paid verizon. Verizon then called us looking for there money and late charges that qwest had, causing hours upon hours of phone calls and elevator music until finally NOTHING ever got resolved and I had to dump $200 to Verizon to fix the situation and Qwest just simply got to keep my money saying "They cannot refund transactions" even though it was their own fault to begin with. The final straw was some under qualified woman who couldnt make her head from her backside argued and argued with my wife until she told her all she could do was write a complaint letter and send it to some address. A COMPLAINT LETTER?! Is this 1850?? Should I have the pony express deliver it?!! YOU SIGNED ME UP FOR A CONTRACT I DID NOT WANT QWEST, GET ON YOUR [email protected]#$% COMPUTER AND FIX THE SITUATION!! I could go on for pages Im sure about the frustration Ive had but to cut it short I will just say DO NOT SUBSCRIBE TO QWEST. I have had nothing but trouble ever, my wife has had nothing but trouble, my parents have had nothing but trouble and essentially everyone I have ever known that has had Qwest has had a nightmarish experience. STAY AWAY FROM THE LOOP, DONT GET IN THE LOOP, THE LOOP IS THE DEVIL. I have full confidence that this company will crash and burn and sell to another company just like all other phone companies of the past simply because they have zero ability to provide any customer service what so ever. I would give them less than one star but unfortunately thats the lowest this rating system allows. DO NOT JOIN QWEST!!

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TalkToQwest
05/14/2009

Qwest 5

Hello, this is Steph from Qwest, it sounds like you've all gone through quite a bit of frustration. I would like to offer my help at [email protected] - subject line Steph, if you include your billing phone number and address it makes it a faster way for us to verify and resolve your situation. You can also access a link to email us at http://socialmedia.qwest.com/. Please contact us and we will attempt to resolve your issues or help with the information you need.

thank you

Stephanie Boyd
Manager - Consumer Affairs Team

[email protected] - attention Steph
www.twitter.com/TalkToQwest

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

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martinincolora do
05/08/2009

Qwest 1

I had the worst experience ever when it comes to customer service and technical support. I gave my cell phone to somebody else after I switched to another provider and got a new phone from the new provider. When my friend tried to activate the phone the provider told him that the phone is still attached to my name. I called Qwest and asked them to release the number, which should’ve been done a month ago. ONE AND A HALF HOURS on the phone later the Qwest’s “customer service” rep simply hung up on me because she didn’t know how to deal with the problem. What a pathetic, incompetent company. They are certainly good at sales and marketing and it appears that that’s where invest all their money. This wasn’t the first time I received unprofessional and incompetent service from Qwest. If you can, stay away from this bankrupt company.

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joannemarie
03/09/2009

Qwest 1

Qwest is the worst consumer company I've ever worked with; I've been with them for 32 years...they're fine until an event happens, then it snowballs out of control.

I'm a national disaster responder and leave home for about 3 months when the hurricanes hit down south. Unfortunately for me, I forgot to forward my calls when I left home in September of 2008 and my problems snowballed from then on. (I'm still trying to get resolution on things since then, let me see, if my math is correct, it's been just a little over 6 months now.)

When I contacted Qwest about Septmeber 3, I asked them to put me on remote call forwarding so I could forward my calls to my cell phone from where I was at the time. The person who was helping me told me there was no such thing. Well, since I've done this in the past, I knew it could be done. I informed them this is a service they have and they said they did not. After becoming irate with them, I hung up and called back. The next person told me there was no such thing.

Here I am, out in the middle of disaster territory working about 16 hours a day and I run into this garbage from the Qwest completely untrained customer service reps. I called back again, and you can imagine how irate I was at that time, using my cell phone minutes with these complete moron idiots at Qwest. I guess I raised my voice loudly enough so the people at the Qwest home office could hear me because I finally was able to get through to some idiot after arguing with them and telling them this is a service they have. They finally put me on hold and spoke to someone at their office who told them that indeed they do have remote call forwarding...DUH

I then had a brain storm: if I'm not home for 3 months, why not have them put my phone service into vacation status so I'm not paying $115 per month for just about nothing. Well, you know, they wee unaware of that service even though I was told about a year previous this is what I should do when I leave home for extended periods of time. When I returned home, I talked to someone at Qwest and they told me of course I could have done that. Do you think they gave me a refund or credit? LOL.

So I get home around November 24, the day before Thanksgiving anyway. I go to use my landline phone and find no dial tone. Well good!!! They put my phone into vacation status after all! When I called them to take my phone out of vacation status on December 1, they informed me my bill was past due so they suspended my services. Well, how about that! I've been with them for 32 years, my bill is 15 days past due and I'm cut off, they don't even have the common decency to give me a courtesy call. Did they give me a credit for the time my phone service was suspended? LOL

I paid the bill on the spot. They told me my internet service would be restored December 2. Well, that didn't happen on December 2 so I called them and told them I was supposed to have internet service. They said "oh no, you won't have service until Thursday December 4th". Well Thursday rolls around and no internet service. I called them. Oh I see, you're supposed to have internet service today and it's not going to be until tomorrow. Friday, December 5, no internet service. I didn't have service until Monday, December 8th, it took them exactly 8 days to get my service up and running. Do you think they gave me credit for the time I didn't have service? LOL

Now, for the times I didn't have phone service, when they suspended my service and I didn't have service, do you think they would credit me for the time I didn't have service? NO, I get a full bill the next month.

So, I called and complained about all this on December 8th...the rep told me they would give me 50% of on my bills for the next 4 months... it's 3 months later I'm still waiting for this to happen. I called last month and spoke to someone who I thought listened to me and would take care of the situation. He told me my entire bill would be $30-$40 next month. Guess what my bill is? $115... LOL, they did it to me again and I believed they would honor what they said...LOL

Last week, last Monday, I called to complain about this (oh yes, I didn't pay my bill for $115 because it was supposed to be $30-$40). Of course, they suspended my service once again. When I called, they guy told me there's nothing on my account that said my bill would be $30-$40. I told them to look at my account, I told them the guy I spoke to last month said he would document the dollar amount he quoted me. He was flat out lying 1) he didn't document what he said and 2) He lied about the amount of my phone bill. And I should be surprised? This company is a bunch of crooks, I can't believe they're getting away with this stuff.

There have been several other communications with this company since September 3, 2008 but I don't remember all of them right now, I've hit on some of the highlights, though, you get the idea.

I will be gathering all the dates and conversations I've had with them since December 3, 2008 and I will be reporting them to the FCC.

As consumers we are being lied to and taken advantage of and being cheated out of our had earned money. Realize this, the services they provide are automatic to much of their income is pure profit.

If you don't make any changes on your account, they'll just overcharge you for your services. If you have a slight hiccup in your service or make any changes, Look out, they don't know what they're doing and they don't care, but the consumer pays for their incompetence. Most consumers are unaware of the incompetence of Qwest employees and the outright lies they tell.

Again, I will be reporting them to the FCC, this post is the beginning of my complaint to the FCC; I will refine this, compile the dates and off it goes. Maybe by getting the FCC involved, it will help some of the consumers who are having the same kinds of situations.

If you're reading this, don't stop with this post, please report this company to the FCC. We as consumers cannot tolerate this.





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Qwest 1

The short story – Qwest did not honor the deal I was promised, over charged me, then cut off my local service AND my cell phone service.

I have been a Qwest customer for over 15 years. I have my payment automatically taken from my account and never missed a payment. Recently I called to sign up for 7MB Internet service and bundle my payments of Verizon and DirectTV. The sales lady talked me into 20MB Internet service, stating I could get a free modem as long as I stayed at 20MB for 2 months. It save a bit more money so I agreed. After 2 months I called to downgrade to 7MB and learned that I was charged for the modem plus overcharged for the Internet service. I spent over 4 hours with customer service. A manager agreed that I was mislead, but refused to honor the deal I was promised. I provided the date, time and name of the salesperson. I only got a partial refund of $83.00. Somehow my auto payment was turned off and my bill rose to $495.00 including the Verizon portion of my bill. I had recently paid my Verizon bill online and with the Qwest credit I actually owe $140. Once my bill is corrected I plan to pay online.

But Qwest cut-off my local phone service, my Internet AND my VERIZON CELL PHONE. I can get it restored with a payment of $495.00 even though I no longer owe that much money. The fact that they could cut-off my Verizon service when I have a $0 balance with Verizon, really gets me mad.

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Nox587
02/13/2009

Qwest 1

Ran into this site by googling "qwest sucks" and thought I'd share my experience. I just switched from Qwest over to Comcast because of the horrible service I received. First of all when we ordered our DSL we specified that we needed the DSL to operate on the phone jack in the office where our computers are located. Well when the modem arrives the only phone jack that works for the DSL is the one in our bedroom.

Calling qwest I find out that even though they "apologize for the inconvenience" they won't be able to send anyone out for another week, and that they will have to charge me to change the wall jack. Fortunately running network cable is part of my job so I told them to forget it and just ran Ethernet across my house.

The service wasn't bad for about a week, then I began to notice that my bandwidth seemed to be higher during the day, but in the evening or early morning before work I'd have very slow connection speeds. More investigation showed that I wasn't getting anything near the 3MBPS that I was paying for. I understand that companies usually oversell there plans, but I expect to get bandwidth that's at least close to what I pay for.

After about 2 hours with customer service they informed me that they needed to switch my line to a different network and I wouldn't notice a speed increase until the next day. Well the next day I noticed no speed increase, in fact I had a new problem. All of the sudden I would get connection interruptions when trying to connect to certain websites.

This ordeal with customer service solved nothing more then an insult to my intelligence. That same week I saw an add on the TV for Comcast where I can get 7MBPS and cable TV for 45 dollars a month.

I canceled my Qwest promptly and so far have no problems with my cable internet. I can not believe that a company can grow this large and still get away with offering such poor service. I'm sure that there are people that have much better experiences with qwest, but its ridiculous that an organization thinks they can just treat there customers like dirt and not have to answer for it.

That's my story, hopefully it saves someone from having to go through a similar ordeal.

Cheers!
Noxy :)

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brich
01/12/2009

Qwest 1

I've been a Qwest customer for many years. Until today.

They're charging me a $200 termination fee because when they couldn't provide the DirectTV that was part of the bundle, I cancelled the contract.

They don't seem to see their obligation to provide the service they agreed to, but certainly are willing to hold my feet to the fire for an unreasonable cancellation fee.

I have cancelled all my Qwest services, including the land line phone. Their VP's are probably wondering, "why is everybody going to cell phones?"

The answer is poor service and unreasonable contracts.

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wsnyder98
01/06/2009

Qwest 1

We went with them because we could have internet in 2 days, instead of waiting 3 weeks for another company to hook it up. So I got the STANDARD modem (free with a 24 month thing), and went to the mall kiosk to pick it up. They handed me an ADVANCED, which I refused, and then gave me the standard. I got home, hooked everything up, and it worked. Then I got a call, from Qwest, saying that my advanced modem was on the way. (on the way? I already went and picked it up and refused it!) I found out they were shipping one out. So I refused, and said I have the standard one, and all is good. They had already shipped it, though, so they said to refuse it when it came.
Time for my first bill - and there's a 99.99 charge for the modem I didn't get. So I called my local place, and only a manager can give me credit (oops, no manager on duty). So I call the 1-800 number, and the charge was taken off.
Time for my second bill - now there's a charge for the standard modem, which was supposed to come for FREE with my 24 month agreement. So I have 63.55 + tax for that, plus 59.99 + tax for service, and I'm supposed to only be paying 37.99 a month (but my rebates haven't gone through after TWO MONTHS).
This is complete bull.

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BOBSTERIII
01/02/2009

Qwest 1

As I type this, I am on the phone with Qwest. Wireless Internet service was $67.36 total with tax and new bill (after 2 years of contract) is $169.12, billed one month in advance. I am gonna try to be nice, but this is not a first time that I am trying to save my familyfrom being ripped off by Qwest. This company will fail eventualy because their customer service came to absolute ZERO!!!!

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NoWar
12/29/2008

Qwest 1

Never been told the same thing twice by customer service and or billing at Qwest. Trying to find out what high speed DSL would actually cost and got 3 different answers. Truly the worst company I have ever dealth with in terms of honesty, accuracy, competency, you name it!

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Tonyp111
12/22/2008

Qwest 1

Qwest SUCKS. IT ALWAYS HAS AND ALWAYS WILL. GIVE THEM A -10K STARS

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Carpet475
12/19/2008

Qwest 1

Qwest should only get -10 for how bad they suck, especially when you don't' have another choice.

I have been looking for another phone provide for 6 years and have just found one. GOOD BYE QWEST YOU LYING RIP-OFF POS COMPANY!

I call in to see why my DSL was running at 86 kb when I was paying for 1.5 meg , and all I get is the same old runaround "your line is bad.. your modem is bad...you need to up date your firm where...".
I dealt with Qwest for six years, over these last six years they have lied to me scammed me and been a thorn in my side. They couldn't get it fixed so I did, I changed providers. Problem solved!
Qwest sucks!

I just hope they are telling me the truth about my account being canceled tomorrow 12/20/'08 because I can't wait to be rid of them, and that time can't come soon enough!

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Ann501
12/12/2008

Qwest 1

They deserve a -10 rating. I am sorry I have to give them a one rating. It is absolutely dreadful that they get away with what they are doing. They are unbelievable liars, and it's a tactic to wear you down. You spend hours on the phone and are told promises. These promises are always broken, are for some reason, our government, country allows them to get away with it.
I find it sad that there are this many complaints against them, and we as people, are at their mercy. This many complaints, and our government doesn't do anything to them??????? I am adding, not because I hopep for resolution, but in hope that someday, someone will see how thousands of complaints QWEST has against them. Karma can be pretty bad, and these people have heavy karma for what they have done to people.

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Mtnspyder
11/06/2008

Qwest 1

OMG! If I could give negative star rating I would! Reading all of these complaints is just like group therapy for me! I, too, have argued with CSR's and Loyalty Reps about a "Price for Life" issue until I'm blue in the face. I signed up for "PFL" in July 2006. I asked numerous times, just to confirm it was really for life, what sort of conditions (strings) were attached. I was repeatedly assured that all I had to do was to maintain DSL service with them for 2yrs in order to qualify to keep the price I was given, of $31.99,for LIFE. If I cancelled within that 2yr period, I would be charged a termination fee (of some ridiculous amount) and would not be able to get that price again. All was well and good until May 2008 when Qwest CAME TO MY DOOR and said I could "try their Titanium speed free for two months". On the day of installation, the Qwest tech told me my computer was most likely not capable of Titanium speed. Foolishly, I did not cancel installation right then & there. Turned out he was right and, in fact, my computer was bogged down by Titanium and went SLOWER. July 2008, before the 2months was up, I called & cancelled the Titanium, explained eveything, and reconfirmed that all would go back to what it was before, I'd still get the $31.99 for DSL for life, and that my 2yr committment would NOT start all over again. What a bunch of BS. I've had nothing but lies since then. I've had to call numerous times and been told different things each time. In Sept 2008, the CSR told me the "PFL" was for the life of the contract which was 2yrs. I told her that is NOT what I had been told and I explained what I had been told originally. I got nowhere with her and finally had to get off the phone because, well, I have a life. Oct 2008, I went thru the whole thing again but this time I was able to quote to them directly from Qwest's 2007 Annual Report that said, "Included in our bundles is our 'Price for Life' broadband offer that guarantees customers one price for as long as they maintain the service." Did it make a difference? HELL NO. They are unbelievable! I even reminded tham that many people are cancelling their land lines and using just cellular and that there are alternatives for DSL. Did it make a difference? HELL NO! I finally told this Broadband Loyalty supervisor that I was done talking to lower level employees and I was going to work my way up the chain of command. Not much of a surprise that when I called Qwest's corporate headquarters, I actually got a recording that no one was available to take my call (at Corporate HQ main number!!!). I currently have left a message for Qwest's Vice President of Ethics and Compliance, Dave Heller. Next I'll try Executive VP Mass Markets, Dan Yost, then Chairman & CEO, Edward Mueller. The corp office main number is #800-899-7780 if anyone else is interested. Maybe I'll attend next year's stockholder's meeting, usually held in Denver and I'm just 60 miles away, and let them know a good reason why their stocks drop in value.

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Doglyfe4444
10/30/2008

Qwest 1

QWEST SUCKS! Ever since I tried to swich phone service from Qwest to I-Talk BB, I've been having continues problems. The first time I called Qwest to cancel my subscription, they canceled it. I was happy. Until the I realized that they gave me another number. "WHAT THE HELL", I screamed when . i got a phone bill for another number. I called them the second time, they took areound 40 minutes talking about the most POINTLESS things, and when i finally got it canceled, they moved downstairs number (we rented half of the house to good friends) to us... and they didn't have their phone serice anymore. Then they started yelling at us and I just gave up. I also have internet service with Qwest, also. It's been having problems, too. The internet randomly shuts down, and when i call them, they say it's been canceled. I subscibe back, and the same thing happens a few days ago. Wow, i can't believe how Qwest got #1 for the best customer satisfaction in the West.

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Qwestsuckssss
10/27/2008

Qwest 1

zero star, that what Qwest deserves, many hidden fees plus the rates are high. Stupid CSR always provide inconsistent and wrong information.

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jerryisnumber1
10/24/2008

Qwest 1

I was told by 3 Qwest employees over the past year that I could decide anytime after my initial sign-up for Qwest's broadband "price for life broadband rate" to receive the guarantee, but said they couldn't guarantee the price, I said OK, everything normally gets cheaper. I just found out tonight that all 3 obviously lied, I would start my 2 year probation tonight. Why would I want to subsidize liars??

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tresa
10/18/2008

Qwest 1

Qwest sucks, I have to submit my bill to my company for expenses. I moved and stopped services,due to their inept billing dept it took 3 months to get the final bill becuse they have no way of figuring it out so I was stuck with it! Do not go with this company, after 3 hours on the phione with countless supervisors and managers and 5 different final bill amounts none of them were even close to accurate! Their billing was consistently inaccurate, 1 star is a compliment!

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allforone
10/03/2008

Qwest 1

My experience with Qwest has been terrible. There has been nothing but mis-information and billing mistakes. As I've tried to combat this I've faced consistently long hold times and patronizing customer service representatives who have not helped at all. I wish I had never signed up for Qwest service. Awful.

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Casey8516
09/19/2008

Qwest 1

Qwest are a large group of totally unethical unreliable business people who should probably be tarred and feathered to set an example for anyone who might consider doing this shoddy of a job in any business ever. I have no idea how they have managed to maintain their position monopolizing areas of service, but it should be stopped. I guarantee anyone given another option would avoid qwest once they had dealt with them at all. They will say anything and then disregard it immediately, overcharge, and the service is not even consistent despite the horrible customer service. The reception on my landline got so bad I avoided using it at all, and for four months after I discontinued my long distance I was billed for it. My cell phone ceased to work and they refused to do anything about it, and though they were unable to provide service they still insisted that I should pay throughout my contracted time period. What about the part of that where they are providing the service that I am paying for? They are in the contract too! UGH! We should be able to file a class action suit against them for taking up so much of our time unreasonably and costing our health through stress. Qwest should have to pay customers who have been trying to work with their pathetic system, not the other way around.

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Hoss_Tillman
09/19/2008

Qwest 1

It is an outrage to me that a company of this magnitude of ineptness can possibly survive. I have no doubts that everything you read here is absolutely true. I live in an area of Colorado where the only way for me to get internet access is to be a qworst slave unless I want to buy an expensive satellite. After some retard decided to disband my bundle package at qwerst without my knowledge I began my own personal descent into a hell I still haven't gotten out of. There is enough elsewhere in these reviews that I don't feel the need to go into the gory details but I will say that for approx. 30 days I was on the phone EVERY SINGLE DAY with one incompetent moron after another. I got so incredibly sick that I removed ALL services except my isp and I  swear to you that I was sent to the "Destroy this account until he quits trying to leave department". From having my address changed, my services cancelled, techs showing up at my house without appointments and calling me at work, qworst refusing to send a tech when needed, rude, insulting rectal ports who REFUSE to help you or accept responsibility, every csr I called blamed the problems on the csr I last spoke to, outrageous charges and fees that are NEVER mentioned. THESE PEOPLE ARE SIMPLY CRIMINALS WHO BEHAVE WITH IMPUNITY BECAUSE THEY FEEL THEIR CLIENTS ARE POWERLESS TO DEFEND THEMSELVES!!! I have never in 40 years of being alive been forced to deal with such a pathetic, grotesque, abomination that passes as a company. I am moving from a beautiful mountain home ONLY because I refuse to send these pathetic scum any more of my money. If you are looking for a provider PLEASE, PLEASE, PLEASE, PLEASE do yourself a favor and go with ANYONE....I mean ANYONE, a guy on the street selling ISP's out of his trenchcoat, an unwanted cell phone offer from a Nigerian Diamond Heiress... a dented '78 Dodge van with a tear drop window with "free cable" spray painted on the side but please don't support this horrible horrible company with your money. I swear you will be sorry if you do with out a daoubt. I have discovered that I am even SAVING money but NOT BUNDLING. BUNDLING......bundle of Bull feces is what is is. If I ever hear of a rally or a protest to be held outside of a Qworst building I will be there and be the loudest one. By the way your ugly ass blue sign ruined the Denver skyline. I am just beginning to see what , if anything can be done to bring wider attention to the poor quality of service this over inflated tyrant of a company gets away with. Even if it is just a petition of signatures stating that we are sick of it!! Interested??? Contact me at [email protected].

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Ego69
09/08/2008

Qwest 1

I just got off the phone with Qwest about the billing, apparently last month we agreed on a price of 29.99 for internet service. When the bill arrived the price was double then what was agreed upon. They acknowledged the mistake that they quoted the one price for the first year but WILL NOT honor it. In other words, they knew what they were doing when they quoted me the cost. That is very unethical. Wheres the attorney general in all this? Im planning on FIRING QWEST today!

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UrethraLicker
09/05/2008

Qwest 1

I hope qwest goes bankrupt, those mother fuckers and their lousy bull shit.

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JCampos
09/04/2008

Qwest 1

People,
I live in Portland, OR and Qwest has virtually no competition in the Metro Area.
After shopping for the best choice for DSL, I finally fall for their get in the loop mambo.
If youve had deal with Qwest, youre aware of how good they are misleading you and hiding charges and overcharges in the billing papers, to the point that youll rather be a numerologist to figure it out.
Long story short, when I asked the sales rep the final price (including taxes) of the whole package that I will receive in my bill, he gave me the promo deal (as it appears at qwest.com) for the first 12 months at (yes) $19.99/mo!. I gladly signed for the service and was very happy until I got the first bill:
As you undoubtedly have guessed, $32.99. And that is for life, with the juicy, early termination fee.

Comcast and Verizon dont seem eager to jump in the competition at less the fiber optic infrastructure is actually build within Porland Metro area. And Free WiFi is just too risky and poorly distributed.
I guess they got away with my money (and my anger) this time. So, you guys, learn from my experience.

No star for Qwest, it absolutely SUCKS..!!

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Ketta
08/23/2008

Qwest 1

For about 3 months my DSL service has been disconnecting, usually in the middle of trying to play World of Warcraft but also when browsing.  Tech support is typically worthless once past the repetitive automated screening questions. When I can persuade them to send a technician, all he does is fiddle around with the phone line, tell me he can't find a problem and claims he will monitor the line and call back.  Then the DSL service works fine for a few days until the weekend and goes back to being unreliable, prompting more calls to tech support.  Friends, this is the real meaning of Qwest's slogan 'In the loop', a never ending loop of unresolved problems!  Oh, complain long enough and they will sometimes offer to 'credit' your bill for the faulty service.  But they are good at adding extra charges even when they are supposed to be billing less for changing to a slower DSL speed!  Qwest was known long ago as 'Qworst' and they still live down to that name!

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OrodMan
08/20/2008

Qwest 5

I just got qwest Fiber Optics internet for 46.99 a month 12mbps!! Get yours today www.qwest.com or 1 888 590-3416

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Bergo22
07/03/2008

Qwest 1

Qwest is fucking horrible! Just like Larry, they would get 0 stars if that were an option. I spoke with Tara Groves in their DesMoines, IA office and was told that she could give me their DSL that was normally $29.99 for only $24.99. I also added my DirecTV billing to their statement in order to save another $5.00 per month and found that I would also receive an additional $18.00 discount from DirecTV. Now, several weeks later, all calls to verify my new service have informed me of much higher prices. After finding that my DSL would cost $26.99/month I chose to cancel and was transferred to a woman in their customer loyalty department who then told me my bill was $29.99/month!!! To this point no one at Qwest has even attempted to remedy the situation, on apologize over, and over, and over.... Again trasnferred to another customer loyalty department and I am now on the line with John in their Tucson office who is finally taking some action by posting a credit to my acct for the next 24 months of the $5.00 difference that I was "misquoted". Finally someone with some intelligence and a clue as to what "customer service" is!!!
I chose to stay with Qwest as their service so far had been good, just not their customer service. After an hour on the phone, I have now been satisfied with what I was originally promised.
Thanks John!!!

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larrylegado
07/03/2008

Qwest 1

I would give them zero stars if it was possible. This company is so bloated and horrribe. Nobdoy there knows what anyone else is doing. Qwest log distance is a different company from qwest local and nobody seems to know what anyone else is doing. They are just a horrible horrible excuse for a company.
I've had them in my business for 3 months and it's been a disaster. Currently our phones and internet have been totally offline for over 24 hours. What a joke!

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pod4real
07/01/2008

Qwest 1

I am currently sitting on hold for the fifth hour of the week. My DSL went down, and after the first two hour phone call which was "resolved" by them sending me a CD in the mail (still no internet service) I called a second time, for them to tell me "whoops- its our fault." So they get me online, then have me upgrade my modem, but they get off the line with me before its done, and then my modem becomes completely useless after the upgrade. Now they won't let me cancel because I'm under contract! I called customer service to complain and they HANG UP ON ME!!!!! Some computer voice tells me "sorry, your call has been lost. please call back at another time." What the hell? I have never been treated so poorly by a company that I've given thousands of dollars to. If you have an opportunity to use another company- DO IT!!! If you live in part of the country where Qwest is the mafia, be prepared to have your kneecaps busted! If I could give them no stars, I would. interesting that google.com has over 120,000 hits for "qwest sucks"...

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ahanley
04/29/2008

Qwest 1

Qwest is the worst company I have ever dealt with. They priced gouged me ever chance they could. Changed prices, disconnected service, kept me on hold. Charged me for their mistakes. Lied to me.
Wow I am so glad I do not deal with them anymore.
I switched my home phone to a pay as you go number, keeping the same number. (which Qwest tried to block me from doing).
Then got my Internet on clearwire.
Not only am I saving about $50 a month---I will no longer have to talk to or deal with qwest again.

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brust240
04/22/2008

Qwest 2

Had pretty good service until I canceled my service to get a bundle elsewhere. They then decided that I owed them a service charge for each of the last 12 months -HUH ?? I wish I could go back and charge my customers more money when they don't buy from me any more. I have filed complaints with Attorney Generals office and have vowed not to pay them a dime !

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Synaptime
04/10/2008

Qwest 1

Hassle hassle hassle in a futile effort just to get the freekin 800 voice mail retrieval number. But they wouldn't give it to me because I couldn't get that # because I didn't have the stupid 12 digit code that they didn't send me. I provided every other detail of my existance as proof to no avail. Cripes! that 800 just gets my local voice mail number that everyone can call! It's the pin code that counts for crying out loud! On top of that, I have experienced multiple billing screw ups. Flat out lies.. it's too much. Qwest just sucks.

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misbehavens
03/18/2008

Qwest 1

I didn't mind Qwest until they stopped providing me with the internet. Then when I tried to cancel my account, they would not cancel it and continued to bill me. Eventually they sent creditors after me to collect the money they did not deserve. I eventually caved and paid them because they blackmailed me, saying they would affect my credit report if I didn't pay.

Qwest sucks.

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kacrx
03/13/2008

Qwest 1

Here is the transcript from a recent Qwest customer support chat:General Info
Chat start time Mar 10, 2008 10:22:05 AM EST
Chat end time Mar 10, 2008 10:50:06 AM EST
Duration (actual chatting time) 00:28:01
Operator Sharin S. (20262)
Chat Transcript
info: Thank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment.
info: Thank you for contacting Qwest. My name is Sharin S. (20262). How may I help you today?
Kevin: I tried your DSL service for 2 days. Unfortunately, the speed was not as promised or expected. I immediately boxed up the modem and line filters and sent them back. I cancelled the service 2 days after starting. Now, my bill for those 2 days of service is $103. My phone bill usually is around $58-$60 per month. Why was I charged so much to try a service?
Sharin S. (20262): I'm sorry for the delay. I'll be right with you.
Sharin S. (20262): I will be happy to assist you.
Sharin S. (20262): In order to assist you, I will need to access your account. Your account information is confidential and protected by law. With that in mind, may I have your permission to access your account?
Kevin: Yes.
Sharin S. (20262): Just to verify that I am speaking with the responsible party on this account, please provide me with your Qwest 12 digit security code or security answer.
Kevin: What is the security question?
Sharin S. (20262): Also, Please provide me with your main telephone number, including area code as it appears on your monthly Qwest statement.
Kevin: 319 XXX-XXXX
Sharin S. (20262): Thank you. The security question you have created is: What city was I born in?
Kevin: XXXXXXXXX
Sharin S. (20262): Thank you.
Sharin S. (20262): Our records show that you were charged $14.51 for the Broadband service in February. This includes $5.80 for service from 1/21/08-1/24/08 and $8.71 for service from 1/25/08-1/30/08.
Kevin: I only had active service for 2 days. I called and tried to install the service for the 2 days prior and someone didn't enter my information correctly. Once that was resolved, there was a mechanical issue at a box in my neighborhood. To make a long story short, I had active service for 48 hours. Secondly, that does not explain the other $30 in charges.
Sharin S. (20262): Our records show that the due date of the disconnect order was 1/30/08. The charges for Broadband service are reflected to this date.
Kevin: I don't care what you say. I DID NOT HAVE SERVICE FOR 9 DAYS. Look it up. Secondly, you fail to justify the additional $30 in charges.
Sharin S. (20262): I will be right with you.
Sharin S. (20262): Our records show that you were charged $9.99 for the Shipping and Handling of the modem, $5.50 for the Standard Modem Lease from 1/22/08-2/24/08 and $6.99 for the Broadband 2-Line Filters.
Kevin: So what you are saying is that everything is correct and I am essentially out of $45 to try a service that you misrepresented?
Sharin S. (20262): The charges are sustained and accurate, yes.
Kevin: That's typical. I stood in front of your local service technician and asked that I not be charged for the week that YOU HAD TECHNICAL ISSUES. He assured me that I would not be charged since it was your issue. I also returned the line filters and modem immediately. If I would have known you would give me no credit for the line filters, I would have sold them on E-bay. I'm switching to Mediacom phone service. There is no "service" in your customer service.
Sharin S. (20262): I apologize for the inconvenience.
Sharin S. (20262): Is there anything else that I can help you with today?
Kevin: Is that all you have to say?
Sharin S. (20262): I have explained the charges on your bill to be accurate and correct. There are no credits or adjustments due to your account at this time.
Sharin S. (20262): It is not possible to place disconnect orders online. Please call 1-877-348-9004 to place your order.
Kevin: So you don't feel the need to check with the local service tech to check on the outage? You are just going to take your computers word over mine?
Sharin S. (20262): I apologize for any misunderstanding or miscommunication you may have had. Any adjustment for a service outage are not manually given, but are automatically applied at the time your bill prints.
Kevin: Well, it didn't automatically take place. Is this another issue that I assume your computer will be accurate with? I hope you have skills, Sharin, that will easily transfer to another company. Because the way Qwest operates, they will not be around for the duration.
Sharin S. (20262): Our systems are accurate with providing appropriate adjustments to accounts that qualify, yes.
Kevin: Good day.
Sharin S. (20262): Have a great day!

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keewee
02/20/2008

Qwest 1

Here are the problems Ive had with Qwest: 1. Transfer of service to new address: Told by Qwest new phone would be on Friday 17 September 2008 at 8 am and internet at 1pm and a referral would be on old phone number. 2.Friday comes and goes and I dont have service. Its Friday night when I get home and find out I don't have service but I cant call Qwest to find out why my service isnt on-they arent open weekends. On Monday I'm told representative came out and couldnt get in house. I tell them that when I hooked up service I was specifically told that I did not need to be in my new home for service to be on. I do apoligize maam. Im so sorry. ETC ETC! Time consumed: 1.5 hours. 3.Qwest rushes to have a rep come out because they are so sorry. Hahahahaha. No-they take another week to come out to my home. I stay home from work on the special day to get my phone hooked up. You need to be home the whole day b/c Qwest won't tell you something like "We'll be there at 1." Only "We'll be there sometime in the afternoon." Repair Rep comes out mid afternoon about 3. Hooks up phone. Never needs to get inside the house (which means they were bullshitting before) checks line and says its working fine. Another couple of hours and a blown vacation day. 3. Outgoing long distance calls on my line which repair rep checked so throughly are being routed to a qwest chat line. Incoming calls are going to a modem. 4. Call and told by tech representative and a supervisor in Utah about my problem. Rep doesn't believe me. I speak to a supervisor who doesn't believe me until I get him to put me on hold and call. He calls so has to admit I'm right but then absolutely insists I have a modem hooked up in my house. Either a fax machine or something else. I am living in an empty house, so know this is not true. He insinuates I am a stupid liar. I beg him to believe me that I do not have a fax. Told he will have a service rep come out again but that I will be charged if it is my fault and I have a modem hooked up. Transferred to another department to handle outgoing call issue. Told long distance service from old phone not transferred but I should be able to make calls by monday. Another few hours and a couple of insults. I ask for a supervisor call back because of all of the problems Im having. It never happens. 5. Old phone service still on. Call Qwest and ask whats going on. They tell me a rep came out to my old address and couldnt turn it off, but theyll get it handled and credit me. Another half hour blown. 6. Repair rep comes out to new house again to correct the mystery modem sound and static on line. Another day I have to stay home. Rep tears apart all the lines and jacks in my home. Cant find the problem. Told there would be no charge since he couldnt fix problem and callers to my home still getting a modem sound. Still dont have a phone that works very well-lots of static. We deal with problem by having an answering machine pick up after fourth ring before the mystery sound can pick up. Another vacation day blown.

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qwestsucksbigg uns
02/03/2008

Qwest 1

qwest is terrible and lies about pricing then bills you something different. Here is what to do...google qwest and then make sure to click on their PAID sponsorship each day so that it costs them money.

I also like to call their tech support number and ask them dumb questions when I am on the toilet. Have them explain the difference between dsl and dial up, EVERYDAY. BURN THEIR MONEY AND RESOURCES...

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6to20character s
01/28/2008

Qwest 1

I cant believe how difficult Qwest makes paying your bill. Why must there be such rediculous security on their site? Its a phone not a nucular warhead. I now have a third number to enter to pay my bill online. The qwest site is so slow they are likley using one of their own DSL lines for all of the traffic! Im done. All of this for a local land line/DSL line that I use no more that once a month. Im going to sign up with my cable provider. Im sure they are no better.

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WHAT262
01/14/2008

Qwest 1

Qwest is the wrost isp provider... been with them for awhile, they kept charging me for upgrades* which i never asked for... and when i tried to get a transfer to my new place... Called them and one of their worker came and re-connected my dsl line and the phone went dead, then the next day another qwest worker came fixed the phone line... then the dsl went dead, he tried to fix it and didn't know how. He told me that another guy will come tomorrow and fix it... but when he came he didn't know what to do... then he said i'm gonna have to order service or something again from them and i said ok i will and i will recieve by two days, a week goes by and nothing then i call them again then said i will receive it by saturday... waited till saturday nothing... tuesday i called them again and they said by friday it should be working... and by friday still doesn't work and one of there workers dropped by and gave me filters... which doesn't really help me... called them again to cancel my account with them... they were still going to charge me for that month which i had no DSL and had to pay for the times one of their workers came and try to fix it... which was none for that 2 week period, out of anger i killed the Qwest DSL modem lol... which im gonna have to pay for now too... So stay away from Qwest!!

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2.06
average based on 118 ratings