Yodle, www.yodle.com, a leader in local online advertising, connects local businesses with consumers ...

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Sponsored Listing Business owned by yodle. Added on 09/05/2008

Featured Review

jacksonmurphy
08/05/2011

Yodle 5

I literally get 100% of my business comes from Yodle. I’m an enthusiastic Yodle supporter. I’m not a pleased customer, I’m an ecstatically pleased customer. After 48 hours with Yodle the phone started to ring and it hasn’t stopped ringing. I had to pause my campaign twice because I was getting too much business.

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65 Reviews

rbchurst
11/22/2011

Yodle 5

That sounds great! I have a BWI sedan service company that does airport shuttle transportation. I would love to get some online advertising done for my company! I could use some more customers!








http://federalairportshuttle.net

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limos4less1
09/08/2011

Yodle 4

Hy,

I just signed up and i am gonna start advertising locally with Yodle hope this works for and definitely i will come back to share my experience with you.

http://limos4less.com

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NWAttorney
08/16/2011

Yodle 1

Rude cold callers, trolling internet sites looking for marks. Obviously not professional, stay away.

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 0 Disagree

matt1n
08/05/2011

Yodle 1

Awful waste of money. We started in May with them and were told that it was for 3 months, we wanted to cancel because the results are horrible and were then told that we could only cancel the pay per click advertising and that we are in a 6 month organic campaign that was never mentioned by the sales person. I feel that we are being held hostage by them as they do nothing to improve our placement on search engines.

The results we received were other telemarketers and companies trying to sell to us instead of buy from us.

Do Not waste your time or money with them you will get more results from a paper ad than you will with these clowns.

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Official Response yodle responded 214 days ago

Hi -- Thanks for posting. Feedback like this is very important for us to hear. My name is Kara and I work for Yodle. We never want our customers have this kind of experience, and I would like to do whatever I can to help you out. It seems like you are still in contract with us, and I'd be happy to discuss your options with you and review your account to see if we can figure out what happened. Please get in touch with me directly at 212-542-5403 or ksilverman(at)yodle.com. Thank you! Kara

ratrace
07/01/2011

Yodle 1

I have been with Yodle for three months. I am cancelling my services with them as I have barely made the money I spent with them back. In turn, I am really just working to pay my Yodle bill. Not worth it. Yodle has a fun and detailed back end program but even that only worked for the first month and a half. Then my recorded phone calls were no longer working and most of my traffic was wrong numbers or spam. They suck you in with the hope of promise but in the end they are a hit and run company...

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Official Response yodle responded 217 days ago

Thanks for your post. My name is Kara and I work for Yodle. We take customer feedback like this seriously, and we never want our customers to feel they didn't get value out of working with Yodle. I'd be happy to have a conversation with you about your account so I could learn more and understand the problem better and possibly fix it for you if you were interested. You can reach me directly via email ksilverman(at)yodle.com or by phone 212-542-5403.

precisiondanie ls
06/24/2011

Yodle 4

I was contacted by a Yodle sales rep about 5 or 6 months ago and I decided to give Yodle a shot. I was working with another internet advertising company and wasn’t getting good results. Pretty much as soon as I started with Yodle I saw a major jump in customers. I am very satisfied with the work Yodle is doing for me. I would say I get 30 leads a month if not more than that. What I notice about doing my online advertising with Yodle is that they really care about your business. My campaign manager is always in contact with me and is very detailed about the campaign goals.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 17 Disagree

NeverUseYodle
06/10/2011

Yodle 1

Yodle Law is horrible. Just check their reviews online and you'll see that they are just PPC middle men who don't provide any value. The claims they make are outlandish...and just wait until you hear the condescension in their voice when you tell them "no."

They will just keep telling you how all of the big firms use them. As if the big firms really track every advertising dollar. As long as the phones ring, they don't care what dollar spent was worth it, whether it be the tv ads, print ads, or Yodle's PPC management.

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Votes on this review: 2 Helpful / 0 Funny / 3 Agree / 0 Disagree
Official Response yodle responded 268 days ago

Hi There- My name is Kara and I work for Yodle. I saw this review and wanted to respond to some of the points you make. First and foremost, thanks for sharing your experience. We take all feedback from our customers very seriously and appreciate the opportunity to improve our service and your experience. Second, I'd like the opportunity to address the situation with you directly, however, can’t tell if you are a current client, past client, or at one point prospective client. Without that knowledge it is difficult to speak t your specific experience. I can, however, review our value to the small business owner, the type of law firm we work with, and our sales reps best practices.
Yodle is now the largest provider of online marketing services to small businesses. We work best with smaller law firms, with 1 or 2 attorneys and no dedicated marketing personnel. We can help these firms with not just paid search, but also search engine optimization, website creation, video, syndicated content and more. For many firms this is considerable added value. Our goal, through all of this work, is to drive phone calls and leads to our clients. Our sales reps believe very strongly in the power of our product to deliver great results. Sometimes they can be passionate on the phone, and it is not our intention to be anything other than positive and educational when talking with small business owners about the opportunity available to them with online marketing.

Like I said, I’d be happy to answer any questions or talk with you directly. You can reach me directly via 212-542-5403 or info{at}yodle.com. Thanks! Kara

shingleexpress
06/08/2011

Yodle 1

Boy, I wish I had read the reviews before I wasted $3207 with Yodle.

They promise big results, but most of my calls came from companies trying to sell me search engine optimization services. I got three small sales from Yodle.

When I called to complain that I was getting nothing but search engine optimizers, they promised to change the listing. When I called after two more weeks of nothing, they promised to change again. Nothing. After two more weeks, I got no calls and no emails from either sales or service.

Bottom line, I wasted my money. I do not recommend Yodle.

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Official Response yodle responded 268 days ago

Hi Michael,
My name is Kara and I work for Yodle. Thanks for your post on your experience with Yodle. We never want our customers to feel this way about working with Yodle and we work hard every day to meet the unique needs of each customer, as I have stated in many of the other responses. MI had a chance to talk with Michael and Press and I know that we will be ending our work together after your initial 3 month contract expires. I also know that we have agreed to refund you the balance of any unspent budget you may have at that time, which is a mutually beneficial resolution. I hope that if you need online marketing services in the future you’ll reconsider Yodle. Please feel free to send any questions to me directly or to reach out at any time.
Thanks! Kara 212-542-5403 or info(at)yodle.com

LegalMind
06/01/2011

Yodle 1

Horrible! I am a attorney with a small firm looking to grow it through the internet. I already have three different websites but wanted to focus on google adwords and pay per click advertising not only on google but on other sites. I was contacted by a Yodle agent named Joel Karas who informed me that he could increase the traffic going through my website and have my phone "ringing off the hook." I spoke with him about what I wanted for my site and asked if that would be something he could provide. He assured me many times that it would be done and that he would have very "experienced" and "the best people yodle has" handling the job. So I trusted him and went forward with it. To clarify, what I wanted was just someone handling my google adwords, making sure that I was getting returns on what I was spending and that I didn't have to worry about it myself. He told me that because I had three different sites that it would be better to just have one site because too much exposure with the same business would actually be ranked lower in google. So I trusted him as he said that we should just use one main website for my business. He also told me that we should create a new website to replace the old website that I had to upgrade the look and create working links. He said that the URL would stay the same because the old website had aged since it had been up and running for a good two years. I was told that I would be contacted to have it handled immediately. That was May 16, 2011.
I was contacted about a week later by Joel with Megan Comerford on the line who he said was the Marketing Consultant. She talked to me about my websites, what I wanted and what I wanted to focus on. I again told her about my three websites, how my main concern was the adwords and pay per click, but that I was willing to have another website built into the old website. I also told her that because I practice different types of law, (DUI defense, Domestic Violence, etc.) that I wanted different ad campaigns tailored to the different types of laws that I practiced. She said it wouldn't be a problem and that she would have it set up. She then asked me to email her my website names and that she would find out the login information for me if I didn't have it on me at that time.
The three day weekend (which is one of my biggest and busiest weekends for business in the year) was coming up and I still hadn't heard back from either Joel or Megan about what was going on. So I called Joel and asked him if he was going to be handling my adwords account because of the weekend coming up. He said that he would contact the people who run it as soon as possible and have a rush set up on it so that it was up and running. He said that it usually takes about 8 business days for the website to be up and running. I told him again that my main concern was the adwords and pay per click and that I already had current websites so a new website was not that necessary. He said he would get back to me.
Friday afternoon of the three day weekend, I was contacted by Joel and another marketing or advertising person telling me that my website was up and LIVE and I should check it out. I went on my website and it was the same thing. I contacted them and was told that they had created a whole new website (with limited to no information about the types of cases I specialize in) on a whole new URL. I was shocked. I had made it clear not only to Joel MULTIPLE TIMES about what I wanted AND to Megan and it seems as if they didn't listen at all. So after again telling them what I wanted and what my concerns were, they told me they must have misinterpreted everything because they couldn't do the google adwords on my active accounts because they didn't have the login information and if I had sent that to Megan, well they couldn't get in contact with her because she was out of town and wouldn't be back on Tuesday. They then told me that a new website would be better. Bottom line, they said they just won't charge me for this month's adwords because they won't use it, but I can just go ahead and work on my adwords myself for this weekend, and we'll touch base next week. So I spent my vacation, tyring to write up and handle my own adwords account, paying extra for pay per click, and getting stressed out because I had to do this on my own when I paid someone to do it a week before.
I received a call today from Megan telling me that she didn't understand what was going on and that she was sorry for the confusion and that it would be rectified. She again stated that she didn't understand what exactly I wanted and hadn't had the time to look through my accounts because she just got back to work on Tuesday. She wanted me to spend another 30 minutes on the phone with her in front of a computer to walk her through AGAIN what I walked her, Joel and the other guy through three times already. I wasted TIME and MONEY on Yodle.

They don't care, they don't listen, they simply want to talk and do their own thing. They are not there to help you but to sell you things that you don't necessarily want or need. When it comes to admitting their mess ups, they refuse. They also were giving me a hard time when I said that I no longer wanted to continue with them because I was unsatisfied with their business. When a client is unhappy, you would think they would offer some incentive to keep the client's business and keep the client happy instead of aggravating the situation. Nope, not Yodle. The focus is getting your money and doing minimal to no work for it.

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Official Response yodle responded 273 days ago

Hi Frances,
Thanks for your post on your experience with Yodle. We never want our customers to feel this way about working with Yodle and we work hard every day to meet the unique needs of each customer. My name is Kara, and I work for Yodle. I have talked with your account team and I understand that we have come to a mutually beneficial resolution. I hope that if you need online marketing services again you’ll consider Yodle. Please feel free to send any questions to me directly or to reach out at any time.
Thanks! Kara 212-542-5403 or info(at)yodle.com

bizman
05/17/2011

Yodle 1

Stay Away from this company first of all if you ask your account rep how much your getting charged per click the answer is we are not privy to those numbers (so what if they are spending your money)and then after having on going issues with placement and them spending my budget with out me getting calls they told me i have to give them a bigger budget which i did and got 0 for it when i asked to stop and refund my balance the answer was they cant give me a refund but they will try to spend my money wisely(what happened to algorithm they cant change?)since that email ive been falling further and further down the page while other yodle customers are #1,again what happened to the algorithm.

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Official Response yodle responded 296 days ago

Hi - My name is Kara and I work for Yodle. I saw this review and wanted to just post a quick response. First and foremost, thanks for sharing your experience. We take all feedback from our customers very seriously and appreciate the opportunity to improve our service. Second, I'd like the opportunity to address the situation with you directly. Since you are still a current customer, I'd be happy to go through your account with you and answer your questions about budget, ad placement, algorithm bid management, and return on investment. There isn't much account information here so I unfortunately can't get into the specifics. You can reach me directly via 212-542-5403 or info{at}yodle.com. Thanks! Kara

fastestdave
03/24/2011

Yodle 5

During our first three months with Yodle we spent $2250 and received at least $5000 in new sales directly attributed to Yodle’s advertising efforts, not including any repeat business. What I like best about working with Yodle is that the advertising really works. It’s money well spent and we’re actually getting the results we hoped for. We sometime surpass our monthly ROI by 200%!

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FranksWildYear s
02/21/2011

Yodle 4

From the reviews I'm mostly impressed to see that Yodle is a leader at doing something that I have no idea what it is. Sign me up! What's a CrunchBase?

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JR77
02/10/2011

Yodle 1

You can be sure that any positive reviews are either fake or the very rare exception. Just Google "Yodle complaints" and you'll see the truth. I wouldn't put it past them to write some very illiterate complaints about themselves just to discredit those actually complaining. This company is fraudulent from the core.

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Votes on this review: 6 Helpful / 0 Funny / 6 Agree / 2 Disagree

Nomomosquito
01/29/2011

Yodle 1

I signed up with Yodle & really connected with my sales guy. He said that my website would need to be approved before it went LIVE. Little did I know, once the sales process was overwith, Yodle would assign me an account manager who did not fulfill all the promises that were made during the sales process. Well, it went live before I caught it. The website was a disaster. Yodle had combined my landscape company with my mosquito misting company which is the one thing I definitely did not want to do. They are separate corporations with different markets as well as different brands. Yodle cheapened the look of my landscape company and watered down my efforts to do what I was trying to do which was market my mosquito business. It gets complicated, but after speaking with my sales person, he said he the web didn't have enough traffic to justify spending what they were asking for the mosquito business, & since I wasn't trying to target other insects, he would try to put together a marketing campaign for a business of mine in a different area of the state. Weeks later I asked the company manager for the business afar if he had heard from Yodle to get the final approval. He said he did not & not long after I did a quick google search for our company and found that the website had launched. I was repulsed by the site given the criteria I had given Yodle. I do have high expectations as my clents have high expectations of me but I am not coming down on the company hard enough. After calling my marketing contact at Yodle about changing the site, nothing was ever done. Phone calls weren't returned & absolutely no business was generated after spending over $2500 with Yodle. Not alot to an established company, but for a start up, as was my mosquito business, it was a hard bill to swallow which I am still trying to pay off. All in all, I would not recommend a soul to use this company given the treatment or lack of that I was given by them.
Nomo Mosquito, Inc.
Andrew McCurry

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Votes on this review: 6 Helpful / 0 Funny / 5 Agree / 0 Disagree
Official Response yodle responded 395 days ago

Hi Andrew, Thanks for sharing. It has been a while since you worked with Yodle, so I had to do a little research to learn about what happened with your account. I'm sorry to hear you feel this way about your experience with Yodle. We always want all of our customers to come away feeling good about our work together, so we take this kind of feedback very seriously. My name is Kara and I work for Yodle. I spoke to Eric, your account representative, about the website launch process and the miscommunication regarding the approvals you requested to publish the site. It is our goal to start driving results for our clients as quickly as possible, so we get all our sites live within two weeks of the initial consultation. I'd love to have a further conversation with you since it seems like you are still unsatisfied. Please feel free to get in touch directly info{at}yodle.com or 212-542-5403 to discuss. Thanks, Kara

oliver356
01/25/2011

Yodle 1

This company is a scam. Been with them for 2 months and only got 1 real client. All my calls have been sales reps and my emails are spam. They actually had the gull to call and offer me $200 to write a positive review. So any business looking to sign up with Yodle Beware. If you have to bribe a customer to write a positive review your doing something wrong. If you were actually getting leads for clients they would be happy to write free reviews. Now I am out of 3K. Best part they said sign up before end of year so you can write it off. Sorry would have rather invested it into my business another way.

BUSINESS OWNERS BEWARE THIS COMPANY CLAIMS TO BE THE BEST. THEY PAID THE DUMMY SERIES BOOKS TO SPONSOR A DUMMY BOOK FOR ONLINE MARKETING. THEY BASICALLY GIVE MONEY TO ANYONE THAT WILL MAKE THEM LOOK GOOD. STAY CLEAR OF THIS SCAM WORK WITH A LOCAL PERSON WHO WILL DO FACE TO FACE.

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Votes on this review: 4 Helpful / 0 Funny / 4 Agree / 1 Disagree
Official Response yodle responded 409 days ago

Hi, My name is Kara and I work for Yodle. I wanted to get back to you on a couple of the issues you mentioned in your review. First, thanks for sharing your feedback. We take these comments very seriously, and want all our clients to find value from our services. If you are still a client with Yodle, I'd be more than happy to have a conversation with you about how we can improve your account performance.

Also, Yodle does not now and will not ever pay clients for positive reviews of our services. What it sounds like you are talking about is our referral program. We do give out $200 to current clients who refer us new clients. You can learn more about that on our website. http://www.yodle.com/partners/. I apologize for any misunderstanding about our referral program.

You also mentioned that you believe Yodle paid Wiley Publishing, the company responsible for the Dummies book series, to author Local Online Advertising for Dummies. In fact, it is the other way around. Wiley Publishing paid Yodle, as the expert, to write the book. I'd be happy to have a further conversation with you about this as well.

Again, thanks for sharing your feedback. Please feel free to reach out to me directly with any questions via phone 212-542-5403 or email [email protected] I hope to hear from you. Thanks! Kara

anonn1337
12/20/2010

Yodle 1

liars or idiots. they obviously didnt read emails i sent them. ignored emails. didnt even set up the right phone numbers on sites. REALLY? YOU DIDNT CHECK OUR PHONE NUMBER? idiots....
all types of overpriced SEO fail here. just google "yodle reviews", ull see what i mean. basically this company is so bad, that even though they work with reviews and seo and online marketing, they have under 2.5 stars, and thats what u see when u google them, so yeah, if u want ur business to look this awful, and be a few grand out fo pocket for the experience, then please STILL dont use yodle, because i hate the idea of the guys my company pays to ignore my emails making another dime.

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Votes on this review: 9 Helpful / 3 Funny / 3 Agree / 2 Disagree

TOMYchan
12/17/2010

Yodle 1

they get zero with 00000000000000000000 grade
becarful this company is an art scam -THEY ARE GOOD only by RIP-OFF AND THIEF YOUR MONEY
DON'T EVEN BOTHER TO SPEND 1 CENT WITH THIS NASTY COMPANY
THEY DID A PPC CAMPAIGHN FOR MY BUSINESS AND THEY THIEF MY MONEY

DONT USE THIS TYPE OF SCAMERS AGAIN - ANOTHER ONLINE THIEFS

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Votes on this review: 4 Helpful / 0 Funny / 5 Agree / 0 Disagree

Terry M. Leake
12/15/2010

Yodle 1

I signed up with Yodle for their 3 month trial basis. The sales rep told me I'd be so impressed with the leads I'd get, I'd turn my entire marketing budget over to Yodle to handle. Never believing that type of blanket statement, I figured 3 months wasn't long at all, and I'd give it a try.

Quite frankly, I could have burned the cash in the fireplace and received better results, and probably had more fun. Sure, I got leads, and burned thru minutes with my receptionist, but the quality of those leads were bogus. I got calls looking for repair (which I don't do) , what the best price you can give me for XXX, and people that had forgotten they had even set an appointment with me. Yodle stirred the pot, and I got all the dregs. What a mess.

When I called to complain about the service, my customer service rep never got back to me. Instead she passed me along to her supervisor, who apologized profusely, but refused to give me a credit for wasting my time and money. I am so pissed, and light $3000!!!

I'm so upset with Yodle, I've contacted my states Attorney General to see if there's anything they can do.

Word of advice, spend your marketing dollars some place OTHER than Yodle.

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Votes on this review: 4 Helpful / 0 Funny / 5 Agree / 0 Disagree

LAMPC
12/11/2010

Yodle 5

I'm a solo practitioner family lawyer who opened my firm in the midst of an economic recession. I didn't have an extensive referral base to work with, so I needed to invest in advertising. But I realized that paper ads (yellow pages, news sources etc.) weren't a good fit. I was struggling to figure out Google Adwords and redesign my website for SEO. Trouble is, those aren't my skills and I was too busy practicing law to acquire that kind of expertise on my own. (I'm already lawyer, paralegal and receptionist wrapped into one.)

Then Yodle stepped in. They reworked my website in less than a week. My account manager, Jason, planned a combined organic SEO and paid advertising campaign that fit my budget and began to yield results within the first week! On average so far, I"m getting 5-7 good quality leads from Yodle each week. (Any legal advertising is going to attract some "I just want free advice" types . . . so I'm not even counting those.) Definitely a worthwhile return on investment.

Jason returns emails / calls the same day, many times within an hour! That is customer service on a level you don't typically see with a large company. I've been very impressed.

If you're one the fence about working with this company, I strongly suggest you give them a 3-6 month trial. See for yourself what they are capable of delivering.

The law office of Laurel Anne Markus, P.C. www.familylaw719.com

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 6 Disagree

dkm2010
12/07/2010

Yodle 5

I have worked with Yodle for almost one year and have been extremely pleased with the results. The leads Yodle provides have been extremely lucrative for our business. As a business owner, I do not have the time to manage this aspect of the business on my own. It is such a relief knowing I have a team of people devoted to generating leads for my business. My Account Director keeps his eye on everything relative to my business. I have received messages from him "after hours" excited about the large amount of leads we received for the day! One would think in a large company customer service would be lacking.....that is certainly not the case with Yodle! I have complete confidence in the services Yodle provides to me. The revenue they generated for our new business was substantial right from the start. I shopped other companies prior to working with Yodle, however no one else offered as much value for my marketing dollars. I strongly recommend Yodle to any business looking for this type of service. - Medspa Owner, Tampa, Florida

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Yodle 5

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brianschaeffer
12/07/2010

Yodle 4

I have been very happy with my yodle account. The return on investment has been much better than any other advertising that I have done. While it may be expensive to some, it more than pays for itself. I ahve gotten plenty of quality leads from yodle and I credit yodle for helping my firm grow. - Brian Schaeffer, Schaeffer Law Firm, Houston, Texas www.schaeffer-law.com

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minutemenlocks mith
12/07/2010

Yodle 5

“The world of online advertising is an extremely difficult area to navigate properly. Yodle has been straight shooters throughout the process, guiding me appropriately at every turn with advice and results. It has been a profitable investment that helped build and take my internet presence to a new level.”

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matlock339
11/24/2010

Yodle 1

Not at all worth the money. Their service does generate calls, just not the ones you want. They called me, offered a $750 a month deal with a "free" website and, of course, bashed my current one saying it was out of date.

Bottom line is, they do get your ads out there, just not in places you can make money and they don't really care if what they produce is what you get. Telemarketing sales calls went through the roof to my business. I get about 4 or 5 calls a day from telemarketers because of Yodle. They simply search the interenet click and call the ad and then you have to pay for that click and call.

Don't waste your money. Spend it on something more localized if you are a local business. You'll also spend ALOT of time on the phone with people who want "free" help or want you to "donate" your services and, guess what, you had to pay for that call because they found you through Yodle.

My advice, its overpriced and doesn't produce the 10% or 20% "close" rate they promise. Not even close.

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Votes on this review: 2 Helpful / 0 Funny / 4 Agree / 2 Disagree

fermach
11/03/2010

Yodle 1

Yodle sucks, don't waist your money I highly urge you. I rad this reviews before I sign up my plumbing business so I can't really blame any one but my self. The sales man Erich sang me a very beautiful sung and I fall for it. I dare to say he lied to me. So, I started with $500 budget which he told me would be about $15.00 a day and will generate me about 30 calls and they will build me such a professional website. As it turned out they spend my $500.00 budget in 2 weeks which means $500 budget designed for 2 weeks not a month and of course I did get a 1% of promised calls 1 from some kind of sales man and 2 from same person asking me if they fixed a plumbing properly and if not how much would proper fix cost them by the way almost forgot about so called professional website www.upstatescplumbers.com . Also when I called Yodle and complained they told me that they never told me it will be $15.00 a day because there is no way to control CLICKS.

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 2 Disagree

mk44
10/25/2010

Yodle 1

SCAM,SCAM,SCAM….. Yodle is truly the predator of small business. I signed up with Yodle on a 3 month trial basis. Their sales rep told me Yodle will build me a new website and advertise our services online. She said "Try it for three months and cancel if you are not satisfied. At the end of 3 months if you are not satisfied Yodle will give you the internet files for your website." She said they will charge me $750 per month for the first 3 months. The website they created was full of mistakes and misspelling etc. After 3 months I told them I wanted to cancel, they refused my cancellation request and signed me up for $450 per month deal. After repeated request to cancel, they continued charging my credit card, in one month they charged my card twice. After I received an e-mail from one of their managers saying they accepted my cancellation request, they still continued charging my credit card for different amounts, so it would not be noticed. I had to close my credit card account and dispute all charges. Stay away from this company they are running a SCAM.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 2 Disagree
Official Response yodle responded 491 days ago

Thank you for sharing your experience with Yodle. If you still need to cancel your account, I'd be more than happy to assist you in that process. We strive to deliver the best results and the best possible customer service to all our clients. Please reach out to me directly via phone 212-542-5403 or email [email protected] I hope to hear from you. Thanks! Kara

Yodlesucks
10/18/2010

Yodle 1

I went for an interview with this company and was offered a job before leaving the interview. I asked a recruiter i had been working with on another job if this was a good company because her husband, we'll just call him Russett Devit, is a VP there. She got pissed that i went with another company and had her husband call the managers and retract my offer within minutes. I am so glad because they are a scam. Go directly to Google for this and it's cheaper. Don't be middle manned.

And joke ends up on these 2. The recruiter lost her job when the economy fell apart. She was having an afair and got pregnant. Now Russett raises someone elses child.

It's called Kharma!!!!!

Let's see you respond to this one Kara.

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Votes on this review: 0 Helpful / 4 Funny / 6 Agree / 10 Disagree

estevus2
08/31/2010

Yodle 5

This is comical. It truly is ridiculous how many people/spammers/competition will use blogs to try to disparage yodle. Of course they have a mark up on the clicks! It's a freaking business!

Ultimately at the end of the day it is about generating business. It doesn't seem like they would have been able to grow as much as they have if they were screwing people over left and right.

Here is a challenge to all the people who gave negative reviews and made wild accusations about yodle. Re-post ON THIS BLOG with the name of your business. Obviously they will communicate with you and try to make things right.

I'm sure they've done a poor job with some of their clients in the past. It just seems like a few of these blogs are competitors.

Thompson Financial Group

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Votes on this review: 2 Helpful / 0 Funny / 7 Agree / 5 Disagree
Yodle 5

With Yodle’s online marketing campaign we are getting 3-5 jobs per month. Things have been going really well and we’ve been increasing our ad budget each month. The calls have increased every day since we first started advertising on line with Yodle. . I talk to my account rep regularly to make any changes and see how we’re doing. I like the willingness of the staff to make suggestions about how to improve my account. Yodle has really done a good job getting our name out. I have no complaints.

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 4 Disagree

StephenH
08/11/2010

Yodle 5

Yodle has proven to be a successful advertising service for my law firm so far. I’ve been with them for about 7 months and every month I received excellent results. Though I don’t always have the time to go in and track my calls, I’m happy that my account managers and sales rep still check in with me on a regular basis to let me know how things are going and suggest ways that we can continue to improve the account. You don’t always get that with companies and so it’s definitely made me feel good about working with them. -- Stephen H.

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Votes on this review: 11 Helpful / 0 Funny / 11 Agree / 15 Disagree

LWillis2398
08/09/2010

Yodle 2

There are many different options out there for small business owners who want to start a low-hassle pay-per-click campaign. After using Yodle for 2.5 years and then switching to another provider (Google AdWords and Creative Link), I now know that I did not have a good experience or outcome with Yodle.

1. Technical Support and Marketing Savvy

The representatives that I worked with were not very competent. There were typos in the PPC ads that they created for me. Typos! No further explanation required.

2. Our Interests Were NOT Aligned

Some PPC marketing vendors charge you a flat fee for their services (campaign creation, landing page creation, etc). They will give you advice on how much money to spend on ads, but do not actually make money on the clicks you receive. Yodle, on the other hand, charges a mark-up fee on all of your ad clicks and conversions. They would argue that this aligns their business with yours, because they profit only when you get more leads.

NOT TRUE - Since they get paid every time someone clicks your ad or contacts you through the site, your Yodle rep will do everything they can to maximize clicks, including adding keywords and ads that have nothing to do with your business. If you own a personal training studio (I do), they will include keywords for pilates, yoga, boxing, and other services that have nothing to do with your business. The outcome is that you pay for a lot of clicks from folks who aren't interested in your services, and Yodle makes a ton of money. And then they use the high click volume to "prove" that their services are working.

You want to focus on CONVERSIONS (people who give you a call or email you), not clicks. Those are the people who may buy something from you. Yodle's business model is focused on CLICKS. Ergo, Yodle is not aligned with your business.

Lastly, I'm going to go out on a limb here and hypothesize that Yodle sells their landing page phone numbers (that special number that they add to your website to track phone calls derived from your PPC ads) to call centers to inflate the number of phone calls that you receive. I averaged 5 or 6 automated telemarketer calls per month on those phone numbers, which were then logged as "conversions" by Yodle. They were garbage.

BOTTOM LINE = Use a vendor who charges a flat rate and/or gets paid based on conversions, not on clicks. Also, don't use any provider that marks up the cost of your clicks. Why do that when you can buy your ads directly from Google AdWords?

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Votes on this review: 7 Helpful / 1 Funny / 7 Agree / 5 Disagree
Official Response yodle responded 576 days ago

Hi, Thanks for sharing your feedback. I'm sorry to see that you feel this way about your experience with Yodle. We take these comments very seriously, and want all our clients to find value from our services. My name is Kara and I work for Yodle. I would like to find out more about why you feel this way about your experience with Yodle. I will also address a few of the points you mentioned above.

Yodle's motto is clicks are great but calls are better. We say this for the very same reason you pointed out, which is that a consumer who calls a business is more likely to purchase services. We get it. That's why we work with more than 8,000 local businesses.
You also state that you believe Yodle sells your unique tracking phone number to call centers. I want to tell you that is simply not true. We never want our clients to get phone calls that aren't relevant to their business and we don't encourage that activity in any way.

Please feel free to reach out to me directly with any questions via phone 212-542-5403 or email [email protected] I hope to hear from you. Thanks! Kara

Dooped
07/22/2010

Yodle 1

July 2010

In My Opinion:
This company should be banned from doing business! The representatives are aggressive, lie about their service, don't deliver and more then 60% of the calls were staged, yes STAGED, with no intent to schedule services, they put services on your website you don't even do to get you calls. They just want and be CAREFULL they want your friends phone numbers and emails to go after them. Don't need these people, they use your money...pay google a % and keep the balance for themselves. You can do this yourself simply by paying google directly, write blogs on your company, pay for ads in the DEX, Yellow Pages and realize they ARE NOT doing anything for you that you cannot do yourself. DON'T BE FOOLED, I paid over $3500.00 and did not see the return promised. And after the three months they continued to bill my account. Cancel frequently prior to your 3 month period is up, document everything.
Your business is important to you and you only, realize companies like this are interested in 1 thing and 1 thing only, the next fool to buy into this non-needed company. Smoke and mirrors.

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Votes on this review: 6 Helpful / 0 Funny / 6 Agree / 4 Disagree
Official Response yodle responded 596 days ago

Hi - Thanks for sharing your feedback - I'm sorry that you feel this way about your experience. My name is Kara and I work for Yodle. We take feedback from our customers very seriously and want to do everything we can to provide you with a positive online marketing experience. I would like to find out why you feel this way about your experience with Yodle, and if there is anything we can do for you now. Please feel free to reach out to me directly with any questions. 212-542-5403 or [email protected] Or visit www.yodle.com. Thanks! Kara

robhoth
06/30/2010

Yodle 5

My account representative at Yodle is really easy to get a hold of when I need to reach him. I can see pretty accurate data as far as new potential customers that have called or emailed me from Yodle’s online advertising. My #1 favorite thing about working with Yodle is that we can track exactly how our money is being spent so I can figure out the return on my investment for all the leads. We even put a Yodle tracking phone number on our other marketing materials so we can track their success too. We recently opened a new location for our franchise in Chicago and Yodle helped us to get it started. We used Yodle’s online advertising program to get customers and create awareness right off the bat.

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 4 Disagree

gurmanjit
06/24/2010

Yodle 5

We get 20% of our business as a result of working with Yodle to do our online advertising. With Yodle we get access to lots of metrics and data. The client service from Yodle has been wonderful. I signed up with Yodle after seeing a demonstration of the service at a conference I was attending and I have no complaints. Yodle has become a reliable part of our marketing campaign. We are getting a lot more business now.

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Votes on this review: 1 Helpful / 0 Funny / 3 Agree / 5 Disagree

RichK
06/23/2010

Yodle 5

What drew me to Yodle was the ability to get organic placement. I’d been looking for an online marketing company like Yodle that could do both PPC and organic management for me. Yodle is good for my personal well being. I love the fact that I’m on the first page in the search and also on all the sponsored sections. With my old online advertising company, I did not get this kind of exposure. The website Yodle built for me looks great and has lots of details. I love the quick responses I get from Yodle – the customer service has been great. They get back to immediately when I need changes. Yodle has put me on the right track!

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Votes on this review: 2 Helpful / 0 Funny / 4 Agree / 4 Disagree

aviclean
06/18/2010

Yodle 5

My review of Yodle? Very good. I’ve worked with a lot of online advertising companies and many of them don’t make the cut. Yodle delivers me great leads and also great service. My account manager really knows my business and has even made some recommendations to me about how to improve my non PPC marketing. I like working with Yodle.

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Votes on this review: 3 Helpful / 0 Funny / 2 Agree / 2 Disagree

keithmarkun
05/01/2010

Yodle 1

yodle conned me out of several thousands of dollars. No return, no good experiences, they just plain suck! keith markun.

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Votes on this review: 3 Helpful / 0 Funny / 3 Agree / 8 Disagree
Official Response YodleKara responded 675 days ago

Hi Keith-- Thanks for your feedback. My name is Kara and I work for Yodle. We take feedback from our customers very seriously and want to do everything we can to provide you with a positive online marketing experience. I would like to find out why you feel this way about your experience with Yodle, especially since you have been working with us for the past two months and are still a client. We'd like to make any necessary adjustments to your account so that you get the return on investment and leads you need. Please feel free to reach out to me directly with any questions. 212-542-5403 or [email protected] Or visit www.yodle.com. Thanks! Kara

huntstyle
04/26/2010

Yodle 1

I will add yet another bad review of Yodle. Truth is, I never used their service, but after reading all of this bad reviews, I decided not to. Well unfortunately they already got a "setup" fee out of me, and I doubt I'll ever get that back. I have disputed the charge through my credit card company, and will file a complaint with the BBB as well. I have made several attempts to contact Yodle, asking what I need to do to cancel the arrangement, and I have received NO response at all. Like others have said, they hound you to death to get you signed up, then once they have your money, they don't care about you anymore. They might have been able to save me as a customer if they would have responded promptly to my request to cancel and given me a good reason to try them out. At this point, however, they have no chance of ever getting my business. Hopefully I'll get my $168 setup fee back, but if not, at least I won't waste $3,000 on the advertising.

Also, if they call you wanting you to sign up, and you do decide to try them out, don't pay the ridiculous setup fee they try to charge you. I think it's very unethical for them to attempt to charge $600 at first, and only if you say you need time to think about it do they come back and say they can cut that down, IF you sign up right then and there. Typical high pressure sales tactic, can't even believe I fell for it! NEVER again, from now on any company that uses that tactic on me, I will say I still want time to do my due diligence, and if they say the offer won't be good tomorrow, then I'll say well you won't get my business then!

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 7 Disagree
Official Response YodleKara responded 683 days ago

Hi -- I'm sorry to hear you had that experience with Yodle. Not only do we value feedback like this, but we do our best to educate small business owners on the opportunity they have to find new customers through online advertising. Please feel free to reach out to me directly to discuss what happened in more detail and to see if we can come a resolution. Thanks! Kara
212-542-5403 or [email protected]

YodlequalsRipo ff
03/01/2010

Yodle 1

A total ripoff of a company and only gave it one star because I had to. All they want is your money and then they dont deliver a thing for you. Over $2000 down the drain and it brought me not one new customer. I could have used that money for a lot of other things in my business but they prey on you during this down economy. They are 100% a boiler room operation and I got 10 calls a day from them and then when I signed up I couldnt get in touch with anyone. They dont return phone calls and give you a amatuer website. Any positive review on here is guaranteed by Yodle themselves because you would have to be a moron or high on crack cocaine if you think they are of good value. They destroy your business and make all the calls (which dont come in) go to their own phone number. Do it yourself it is much cheaper and you will get better results guaranteed.

DO NOT MAKE THE SAME MISTAKE I DID BECAUSE YOU WILL REGRET IT.

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Votes on this review: 5 Helpful / 1 Funny / 13 Agree / 6 Disagree

KeitaroUrashim aSan
02/26/2010

Yodle 1

Stay away, huge cost and low returns. You can do your own advertising that’s more local with Google, Bing and yahoo. Plus it will cost you 50-70% less. If you want the convenience of having someone else do the work for you then you can use Yodle but keep in mind they will make an exorbitant amount of money off of you. Plus if you cancel them you will lose potential customers that have booked the mirrored site of yours hosted on Yodle's servers. None of the advertising is directed to your business website or phone directly, it’s all channeled directly through Yodle first. ("Gotcha!" is what they should be saying)

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Votes on this review: 3 Helpful / 0 Funny / 7 Agree / 7 Disagree
Official Response YodleKara responded 742 days ago

Hi KeitaroUrashimaSan-- Thanks for your post! My name is Kara and I work for Yodle. I want to clarify your comment. Yodle uses specific websites/tracking phone numbers to track how well our ad campaigns work for clients. If a client leaves they can absolutely take both their website and their tracking number with them when they go. Please feel free to reach out to me directly with any questions. 212-542-5403 or [email protected] Or visit www.yodle.com. Thanks!

RAdcock
02/21/2010

Yodle 4

I began using Yodle to manage my online marketing campaigns and since then have nothing but positive things to say. I have received the support and feedback that is necessary to run a successful campaign and was pleasantly surprised at the level of interaction that I’ve established with the Yodle team. I recommend Yodle as a partner to manage your online marketing campaigns.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 8 Disagree

YodleCustomer
02/08/2010

Yodle 1

I am really disappointed for Yodle's service. I signed up for the service two weeks ago and I haven't heard back anything from my sales rep yet. The sales rep was very aggressive in the beginning to have me signed up for the service. However, the first thing that he told me right after I signed up is "Call me tomorrow". It makes me feel very uncomfortable. He only got back to me once for my 10 emails, no return call and I don't even have the login for my account. What kind of company is it? Are they trying to cheat people for business? Where can I complaint? They charged my credit card already and do nothing.

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Votes on this review: 4 Helpful / 0 Funny / 11 Agree / 6 Disagree
Official Response YodleKara responded 760 days ago

Hi -- I would like to help you find a resolution, but I need some more information about your account. Please contact me directly [email protected] or 212-542-5403. My name is Kara Silverman and I'd be very happy to help you have a better experience and get results. Thank you!

ddave2010
02/01/2010

Yodle 1

Wasted $5000 with this company. Signed up to get better PPC performance and CTR. The exact opposite happened. In the end I was paying $5.50 for clicks that I could buy for .35 cents on my own. I am back to managing my own campaign and i'm getting more clicks for 1/5 the amount of money.

Do not believe a word the sales people tell you. They are slick and only looking to get your CC number. What they won't tell you is they "mark up" keywords and skim off the outrageous bids they place.

When you cancel, they keep the website & 800 number, so your customers won't be able to reach you.

Do yourself a favor and spend some money on a adwords seminar and manage your own PPC campaign.



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Votes on this review: 8 Helpful / 0 Funny / 11 Agree / 6 Disagree

songlimousine
01/10/2010

Yodle 2

Hi,

I am going to start advertising with yodle. I hope it will work for me. I will be back to let everyone know my experience with yodle. www.songlimousine.com

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Votes on this review: 2 Helpful / 0 Funny / 5 Agree / 1 Disagree
Official Response YodleKara responded 787 days ago

Hi! Thanks for signing up with Yodle. We're really happy to have you on board. I know you'll be in great hands. Looking forward to hearing what you think!

khalifeh
12/15/2009

Yodle 1

Stay away from Yodle.

They have a high pressure sales team wich overpromises and underedelivers.

I am involved in a better business bureau dispute. they copied my website against my wishes (that was my only condition for proceeding with them, and they couldn't even keep that request straight). I then cancelled my account, but they still charged my credit card. Most companies, when they apologize for a mistake, will accept to cancel the account.

again, if you are looking to sign up with YODLE, please read the reviews that others like me have posted, and then think again . this is a highly disreputable company.

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Votes on this review: 6 Helpful / 0 Funny / 11 Agree / 12 Disagree

rick2
12/09/2009

Yodle 2

I signed up for an internet marketing program with Yodle a few months ago, I was promised a lead generating site that would get '' Calls not Clicks " as there site claims. This can not be further from the truth, this is no more than another company with slick telemarketers who promise the world and don't deliver . As a business person I am sick of getting ripped off by companies like Yodle. I questioned there methods on how they would accomplish this compared to myown PPC and other marketing efforts and they insisted they had this special software and site that would entice the coustomer to call. The system is set up well and if you have tons of money to through at it then it will deliver results but make sure you have your own site that is well designed to capture leads first. There account managers are goos as well , the main problem is they are very missleading and in to much of a hurry to sign you up befors making sure you have a proper lead gen site and make you commit to 3 months at a min of $800. I did not recieve even one bonified lead or job in three months and told the upfrount that I didn't think my site was ready to launch. It was $2400 down the drain with O results. I have since discovered a way for small business to market themsleves in there area and dominate the front page of google for next to nothing.

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Votes on this review: 7 Helpful / 0 Funny / 10 Agree / 11 Disagree

bobson8788
11/16/2009

Yodle 1

This company is a scam, I would not be surprise if the ratings with the stars on them are not it's employees or execs, they will promise you the world before signup, they promise local ads, people I got to call me were way outside my area, There over priced and just rediculous, they give you a so called Marketing expert, she only contacts you when it's time to fund your account again, they are a joke, or worst a freaking scam


KEEP AWAY FROM THIS COMPANY, I'T BULLCRAP

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Votes on this review: 8 Helpful / 0 Funny / 10 Agree / 9 Disagree
Official Response YodleKara responded 842 days ago

Mr. St. Pierre, I’m sorry you feel this way. At Yodle, we believe in doing everything we can to meet the client’s needs, but we also know that online advertising success is not guaranteed. On several occasions we tried to contact you to improve your experience and hear your thoughts, but when we called, you did not respond. We would appreciate the opportunity to discuss your account and understand your specific frustrations so that we may improve our service and offerings and maybe even find a solution that could work for you. Again, please call me at 212-542-5403 or send me an email at [email protected], so we can do everything possible to try and make your campaign a success.

MRomeo99
11/04/2009

Yodle 1

Yodle.com is a complete rip-off.

First off, their "technical help" are totally incompetent. I have spent over $10,000 designing my landing pages over the past few years for my business. Meaning I have spent $10,000 on split tests. My pages converted like mad, 30-40% of people would call or email. They were too stupid to figure out how to split landing pages per groups of keywords. Absolutely ridiculous. They couldn't give me FTP access, nothing.

Second, they are WAAAAYYYYY overpriced. I have two years of data for my business. It costs me $1.43 per click, and roughly $4.46 per phone call/email. And I convert half of those calls, so it costs me about $9 per new customer. I spent over $1,000 with Yodle, want to know how many customers I got......


Wait for it......


Holding your breath.....

0. Flat out nada, zilch, no one. Nothing.

Their clicks were $3.84 each, and were NOT converting.

I would bet that most of the "positive reviews" are from Yodle employees, or people who have no idea what search marketing should cost.

I couldn't be more disappointed. Hope this saves one person from making a drastic mistake.

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Votes on this review: 10 Helpful / 0 Funny / 12 Agree / 9 Disagree

SamanthaDier
10/27/2009

Yodle 1

Yodle parades itself as consumer education, but you'd get better advice on just about any topic from a homeless guy sorting through your garbage. The site's devoid of any knowledgeable or useful content, and plays on dim-witted shoppers neediness for tips on things like plucking your eyebrows. The site's a giant and cynical scam.

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Votes on this review: 5 Helpful / 1 Funny / 9 Agree / 9 Disagree

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2.36
average based on 66 ratings