TracFone

I was a Tracfone user for 3 years.Tracfone has great coverage, decent phones and extremely poor customer service. I can't help but to laugh (sorry people) when I hear people talk about non english speaking people in their service dept. I have delt with that for years. Anyway I switched to Net 10 and now Virgin Mobile. The reason why is the price. Look at these comparisons for the cheapest "minutes" available for each. with Tracfone $20 gets you: 60 mins. if you have double mins. then 120 with net 10-$30 gets you: 300 mins. with Virgin Mobile $20 gets you: 200 mins. However, with VM $30= 400 mins. $50= 1000 mins. The only catch is you have to add a minimum of $20 monthly but the minutes do rollover. If you have a standard Tracfone $100 will only get you 400 mins. For $60 Net 10 will give you 600 mins. You do the math.

Tracfone is awesome!! i called the saying i didnot recieve my minutes from a card(but i did) and they gave me the minutes!!!(i have double minutes

Tracfone has the worst "Customer Service" I have ever dealt with. Sure they have nice phones, but what good is the phone if you are getting ripped off when you attempt to get what you pay for?. I had a Tracfone Motorola W376 which came with "Double Minutes for life". I then bought a new identical phone also with the same packaging stating double minutes for life. I called Tracfone advising I wanted to transfer my current telephone number and minutes to the new phone. All I needed to do was to transfer the sim card from the previous phone to the new phone. Tracfone told me they would send me a new sim card for the previous phone and I would need to call to reactivate the previous phone when I receive the new sim card. When I received the new sim card, I called Tracfone and activated the phone. I noticed that I did not receive the double minutes so I called back. I was advised it would take up to 24 hours for the double minutes to show. A week later, still no double minutes. I called C... Read more

I use TracFone because it is the best service that fits my needs. The only thing I don't like about it is that you have to buy another airtime card within 90 days or you lose your number and minutes, and that is a bad drawback.

I purchased a TracFone along with a 60 minute card. Within 15 days the phone quit working so I took it back to the store where I had bought it. They replaced it. I called TracFone customer service to get everything transferred to the replacement phone. At first they would not transfer my unused minutes but when I got "in their face" in outrage they said they would give me my minutes back. I went thru a lengthly process over the phone and was told to wait 15 minutes for the transfer to show up on the replacement phone. 2.5 hours later I called back and had to go thru the same lengthly process again. This time I was told it could take up to 72 hours. 4 days later I called back and spent about 2.5 hours on the phone going round and round over this matter. They finally said that they would not give me my unused minutes back. I was furious and told them what I thought. This is no way to treat customers. I told them to deactivate the phone as I was taking it back for a refund and... Read more

Buyers beware.... Worst Service Ever!!!!! I am on my third TracFone... I had purchased this phone via their website. The first phone that I had received ... did not work. So after being on the phone with them 1 1/2 hours... the decided that they would replace me with a another one... which was refurbished! Guess what? This one did not work either! Then they decided ...after a little over 2 hours on the phone with them... the decided to mail me a third... And surprise... this one does not work either! After being on the phone with them for a little over a 1/2 hour with them today, they told me that I would not get my money back and I will not get another exchange. So here I am out over $50, over 3 hours of my time and I do not have a phone... As for my 2 cents... stay away from this train wreck!

TRACFONE is THE worst company to deal with. To date, I have yet to talk to anyone in the U.S., with people with very difficult accents to understand in countries in South America, Phillippines, and elsewhere. They just do not understand not comprehend what I am trying to tell them. I ask to speak to someone in the U.S. in Miami (their HQ), and am just told to keep caling the 800 number. I have wasted more than 40 hours of my time, now, never getting an American whom I can talk to and who will understand me.

TracFone is a prepaid mobil phone provider and in my opinion the least expensive way to have mobil phone service. I am the type of person that doesn't really care much about mobil phones so please take that into consideration while you read my review. I only have a mobil phone for emergency use and don't care what it looks like or what options it has. All I want is something I can make and receive a call on if I absolutely have to. Now with that said, I am very happy with TracFone. I got my husband a TracFone about 8-9 years ago and I have had one for about 3 years. This is the only mobil phone service I have ever used so I can't compare TracFone to the other providers. However, the reason I went with TracFone in the first place was because it was the least expensive option to have a mobil phone. For $129.99 and sales tax I received a Motorola camera phone with carrying case, AC charger and car charger, 600 minutes, and 1 year or service. As I said before I don't talk much ... Read more