hategreyhound
member since 12/10/2009
User Votes: 0 Helpful / 0 Funny / 0 Agree / 1 Disagree
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Activity for hategreyhound

1412 days ago

One star is too high for this service, I would have given them negative 20 if it were possible:

I shipped two bicycles from Newport RI to Sacramento, CA in September 2009. One bike made it the other didn't. When I called to find out where the second bike was they had no idea. Turns out they have no chain of custody control and anyone, anywhere can just walk away with your box at anytime and they have no way to know. So Angelo at the Newport Store can just put your box in his trunk and sell it on ebay and greyhound has no way to prevent it. Would have been nice to know that little tidbit up front.

Also when you call their "customer support", a term I use loosely, they couldn't care less. I spoke to the frontline service they could only “send an email to see if anyone has seen the box” and tell me to file a claim. I spoke to the CS supervisor, no help. Moved on Frank Carroll, the area manager, left several messages, he didn’t even have the courtesy to call back. Then I went to the General Manager, Greg Grassman, he talked all kinds of sweet and promised to call me back later that day or the next day, but never did.

The rub is that they would only allow me to insure these two bikes, valued at $1,600.00 each for $300.00 each. That should have been a warning, but I thought, hey, it would be hard for them to do 300 dollars worth of damage, never thinking that their internal processes where so weak there was a very high potential for a total loss. Now they’re into me for $1,300.00 and couldn’t care less. Don’t use this service but if you can’t resist the low price don’t ship anything that you can’t insure for the full value. And expect them to drag their feet paying the claim when, not if, they “loose it”.

I have waited a weeks to calm down before publicly reviewing them to be a bit more fair and this is the best I can do.

I give them my annual “collection of D-Bags” award.

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1423 days ago

One star is too high for this service, I would have given them negative 20 if it were possible:

I shipped two bicycles from Newport RI to Sacramento, CA in September 2009. One bike made it the other didn't. When I called to find out where the second bike was they had no idea. Turns out they have no chain of custody control and anyone, anywhere can just walk away with your box at anytime and they have no way to know. So Angelo at the Newport Store can just put your box in his trunk and sell it on ebay and greyhound has no way to prevent it. Would have been nice to know that little tidbit up front.

Also when you call their "customer support", a term I use loosely, they couldn't care less. I spoke to the frontline service they could only “send an email to see if anyone has seen the box” and tell me to file a claim. I spoke to the CS supervisor, no help. Moved on Frank Carroll, the area manager, left several messages, he didn’t even have the courtesy to call back. Then I went to the General Manager, Greg Grassman, he talked all kinds of sweet and promised to call me back later that day or the next day, but never did.

The rub is that they would only allow me to insure these two bikes, valued at $1,600.00 each for $300.00 each. That should have been a warning, but I thought, hey, it would be hard for them to do 300 dollars worth of damage, never thinking that their internal processes where so weak there was a very high potential for a total loss. Now they’re into me for $1,300.00 and couldn’t care less. Don’t use this service but if you can’t resist the low price don’t ship anything that you can’t insure for the full value. And expect them to drag their feet paying the claim when, not if, they “loose it”.

I have waited a weeks to calm down before publicly reviewing them to be a bit more fair and this is the best I can do.

I give them my annual “collection of D-Bags” award.

Add your Vote:

Votes on this review: 0 Helpful / 0 Funny / 0 Agree / 0 Disagree
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