member since 12/03/2010
I'm a guy
User Votes: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree
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Activity for JK9489

1071 days ago

They are nothing like they advertise themselves to be! They claim honesty, intergrity and quality of repair.
Here is my story. I was having problems with my transmission and decided to use Waterloo Transmissions online diagnostics. They brag about this online serivice in their ads and claim that a technician will evaluate your issue and get back to you within 24 hours, they took 1 week to get back to me! They finally said that I would have to bring the car in so they could look at it.
I made an appointment and showed up at 8:00 AM (when they said they opened) and arranged for a co-worker to meet me there and take me back to work. It was 8:15 before anyone showed up to unlock the building and was 8:30 before I was on my way back to work. Both myself and the co-worker were late to work because of this.
They called me later in the day to tell me I would need a complete transmission overhall and quoted me a price (over $2,000). I said ok to the repair and they said it would be a couple of days. 2 days later they call me and said that they needed a special tool to work on my transmission and it was locked up in one of their technicians toolbox, and he was off for the next 2 days. I said ok, that was fine. 2 more days go by and I get another phone call staying that they were putting the unit back together and damaged a seal and would need to order another one, another day for that. I finally get my car back and took it back within the 1 week (as they specified) so they could check levels and operation of the unit to make sure all was well. They did this and said it was fine.
About 1 month later I noticed transmission fluid leaking, and I made an appointment to take the car back so they could look at it. They said I could bring it by on my lunch hour and they would do it then. I arrived at the appointed tim and they said they had no record of this appointment and they guy I talked to wasnt there. I explained the situation and they did look at it then. They said the leak was from my transfer case and was not under warranty. But they would gladly repair it for $140.00. I told them no, and got a second opinion. The second opinion said it was the transmission leaking. I then returned to Waterloo Transmissions and they reluctantly agreed it was the transmission and would need it for 1 day to repair.
I left the car and they called me later in the day to try and sell me a routine maint. for a discounted price of $135.00. I told them to forget it, just fix the leak. The guy then tried to strong arm me and tell me that my warranty would be void if I didnt. I told them just fix the leak and I will take my chances.
6 months later, I found the unit is still leaking ( a slow leak). I tried to call their customer relation phone number (on a card they gave me when the original work was done) and low and behold, that phone number no longer works(surprise!). So I call the main office in Akron to try and speak with Jim Millard and they took my name and number but he never called. I called a second time and same thing.
This place is not HONEST, does NOT have integrity, and well the quality of service is not.

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Votes on this review: 2 Helpful / 0 Funny / 0 Agree / 0 Disagree
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