I contacted Tippr about needing a refund for a broken product they sent me 10 days ago (on 8/19/13). I got a "Crown Smart Pouch" which comes with a strap you have to attached to the pouch. The clasp on the strap simply won't open...no matter what, so I can't attach it. The only way I would want to use the pouch is with that strap. After I reported the issue, it took them 3 days just to get back to me at all and since then, I've been given the go-around. Tippr actually made me contact their vendor myself (this is the vendor that Tippr partnered with for this “deal”). Tippr and the vendor insisted that I send them a photo of the broken product (which I have done), but a photo can't demonstrate how it's broken. I've asked for a refund and also to be compensated for the cost of return shipping; I do not want another product because I can't trust it won't be broken and don't want to go through all this again. There is no return policy information on the Tippr site (which I am fairly sure is a violation of PCI requirements), so I expect that if I'm sent a broken product, I will get a full refund. All Tippr has offered to do it send me another replacement product, but they still haven't confirmed that they will compensate me for return shipping. I've been in touch with 2 people in customer support at Tippr, the vendor who they used for this deal, as well as customer support at nCrownd (the parents company). But now enough is enough.