Progressive

I just opened a policy with Progressive and already know that the advertisement is better than the product. BUYER BEWARE!!!

I have had similiar experiences to the other customers on this page. We were very excited when we first called progressive and our insurance premiums went down. However, when it came to renewal time, they went up 75 doll. Then when we had a claim done, the customer service we received was terrible. They wanted to do as little as possible for as cheap as possible. So we are now still riding around in a rattle trap because it was not fully repaired.It even shakes when driving down the road, which progressive said has nothing to do with the accident. However, it did not shake before the accident! These people do not have the best interest of families and their safety at heart! They don't even have common sense to treat others with consideration.

SCAMMERS!!!! I do not have Progressive, my sister does. She was experiencing difficulty with people receiving her updated signed policy. My sister spoke to several people who stated that people have been trying to reach her. They kept calling old phone numbers and emails which my sister updated with a representative at least a dozen times. Crazy though, nobody ever made the change. Progressive then took it upon themselves to change the policy to the fullest coverage for PIP. My sister did not know this until she saw her account withdraw go from $80.00 a month to 214.00 a month. Mind you this is for a used payed infull 1991 vehicle. I at this point made a phone call and asked how this happened and of course they said they never received the signed renewal forms. My sister stated she mailed it out over two weeks ago. They then found the signed document but said they needed the attached forms as per law. I have been insured through Liberty mutual and never had to "by law" retur... Read more

Members of my family have been both a customer with Progressive and a claimant against Progressive and I also work in the insurance industry (not directly for Progressive). On a personal level, We have had nothing but excellent & timely service from them both in underwriting and in claims. I know that for every good claims experience there will always be someone with a "bad" experience. Each claim is different due to the laws of the state, the details of the accident, and the terms of the policy that is written. I am very comfortable in recommending them.

We have been with Progressive for 5 years. Another Progressive policy holder ran a stop sign and caused an accident and damage to both vehicles. We reported the claim and were told straight out that it will take them 2 weeks to get a police report (I went online and printed it in a matter of 30 seconds and it says the other party was to blame, as well as the police issued her the tickets) and since we only carry liabilty insurance, they will be looking for any fault on our part, so they do not have to pay for the damages to our vehicle. Needless to say it's been over 3 weeks since the accident occurred, we still have not heard from Progressive, they do not return our phone calls, and our vehicle is still damaged. We are under Progressive's diamond membership which gives us the best rates and we pay for 6 months insurance at a time to save hundreds of dollars. Thanks to Progressive's wonderful service when it comes to having them pay out, I have new insurance taking effect next we... Read more

I looked all over for cheaper car insurance on two vehicles that I have, and Progressive was by far the cheapest insurance provider out there (for me at least). I also take advantage of their multi-car discount which definately helps out, with a ten percent reduction, as well as a paid in full discount of another ten percent off. I had a very minor accident on new years eve last year, if u even want to call it that, and it was my fault since I hit the vehilce from behind. She slammed on her breaks really fast, and I stopped as soon as I could, but not soon enough. Anyway, I take full responsibility for that. Well, there were only two very small scrathces on her bumber that you couldnt really tell were there in the dark, especially with all the salt on her car. So I exchanged insurance info and about a week later progressive called me to verify what had happened. They were very polite and kind on the phone, and didnt waste any of my time. They paid out the damages to the "victim" lol, ... Read more

I have been with Progressive for years. Every time I have had to call them whether to ask a question or to switch a vehicle or whatnot - the customer service has been amazing. The representatives have been personable and delightful. One time I was hit by someone. I was in a parking lot - parked - and the other individual hit my car. Even though it was the other individual's fault and their insurance covered it, Progressive had my back. They contacted me about the accident and followed up to make sure that the other insurance company paid out my claim. And they also didn't raise MY rates because of it. My rates drop every year. They are the only insurance company I have had and I will not change! If you are a responsible driver Progressive will treat you well. :)

Progressive is misleading. It gave me a cheaper quote, which led me to switch to Progressive from Geico. But after 2 months, it increased my insurance by almost 35% for some vague reasons. Now, I not only have to pay 35% more than the original quote, but I also had to pay the increased price for the first two months.. If I had to pay 35% more every month, why they didn’t gave me that quote at the first place?? This is pretty frustrating. Now, every ad of progressive about customer care irritates me. Once I’m done with this insurance plan, I’m never going back to Progressive again.. Moreover, I have another car, an old one, which was insured with progressive. After buying a new car, I cancelled the insurance for the old one, because I would rarely use it. After a couple of months, I received a letter from DMV stating that progressive have reported that i have a car with no insurance and if I don’t insure my car, necessary actions will be taken. Now, why should I pay the insurance of a c... Read more

WORST INSURANCE!!! I would never want to do any business with this company. I have had 2 sons who have been involved in accidents where the other person had progressive and it has been nothing but headaches. Both accidents happened in gas station parking lots where they were parked. There were always witnesses but that doesn't seem to matter. We were told that since the insured was not cooperating that they were being dropped from coverage and that they would not cover the claim so we were on our own or that the police report doesn't match what others say. I have never had problems with any other insurance company like this company. Be hopeful that you never have to deal with them because you will be frustrated.

progressive i like your insurance prospective, but your cutomer services sucks, never fails everytime i call your reps sound like they hate their job and are only there to make their check, allways get bad and dry attitudes very very disappointing i have been with you for 3 years and yet i have not spoke to a csr that isnt rude and dry... TO all the EMPLOYEES at progressive IF YOU DONT LIKE YOUR JOB GET ONE THAT YOU DO BECAUSE WE SURE DO HATE TALKING TO YOU.. Thank you

I've reviewed the positve & negative replies...before I go thru any company...I check the better business bureau @ bbb.com and they gave progressive an A...so overall...yes every company has its downfall...however...if the good outweighs the bad...then we go with our instincts...or in this case...bbb.com...thats my perspective...I give 4 stars for above average...

I can't say what it's like being insured by Progressive. But I'll give them four stars because if you file a claim against one of their customers, they'll do right by you. I got rear ended by a kid who wasn't paying enough attention in icy conditions, and he had Progressive insurance. After exchanging information, and a call to my insurance company, Progressive called me the next day, we set up an appointment and a couple weeks later (I was heading out of town, the delay was my choice, they could have gotten me in in much sooner) I had a new bumper, and they paid for a rental while my car was in the shop.

i stayed with progressive for 18 months...every time i renewed my policy ..it gets higher and higher even if i do file no claim , being safe driver, holding multi car policy. For the next renewal they asked me to pay extra $420 on the already raised premium. i already scheduled to leave them after i get a cheaper quotes for the same coverage. they are only good on that funny tv commercial!!

Well - it's a proven fact that more people will complain then compliment - because a negative experience brings up stronger emotions then a positive experience. Yes, like all companies I'm sure that Progressive has some spectacular success stories as well as some cases where they dropped the ball. For me personally, they've been fantastic. I had to call in to customer service both tonight and last night and was blown away by the level of service I received. I've been a loyal customer and will definitely remain so.

The worst ever !!! My boyfriend have been insured with progressive for over 10 yrs (auto) five years ago he bought a house and his home insurance is also through progressive. He had perfect driving record never an accident or even any kind of ticket. Always paid on time never a late payment. With that kind of business and commitment with progressive he was treated with the worst customer services when he was involved in an accident that clearly wasn't his fault. On that day, we were at the market as he was pulling out of his parking space , another car tried to back into the spot and hit my boyfriend car in the rear. This was ours first accident so we both didn't really know what to do. I called progressive told them this was ours first time so please tell me what we should get/do. The person told me to get down the other person insurance, name, number, which i did, she then file our claimed and told us someone will call us and arrange and estimate. After the accident we w... Read more

I have been with progressive for 5 months & I chose them b/c my mom is an insurance agent through a 3rd party & said that they are the best. I changed from USAA & don't get me wrong I loved them, however I filed bankruptcy against them & was no longer allowed to pay my bills online. So I ended up rearending someone 5 months after I bought my car. It was still drivabe & the truck I hit had no damage (it was a really really big truck). I called progressive crying & they were so nice. It took about 1 1/2 hrs for a claims rep to call me back. He got a reservation for me at enterprise & I had a rental car at about 5:30 & my accident was at 2:15. Come to find out the car was totalled which I was not expecting at all, but then again it is a Kia & they do not hold their value. They paid my car off completetly (but I bought my car wholesald). My entire claim was done in less than 1 week. It was the smoothest experience I have ever had in my life. I figured my rates woud go up, but wi... Read more

In November of 2008 I was involved in a head on collision where a car has hit a dump truck then hit me. The accident was not my fault in anyway and I was seriously injured in both knees and in the abdominal area. The other driver was from out of town and driving a Hertz rental vehicle. My insurance coverage was through Progressive Insurance Company. After the accident Progressive FAILED at protecting me as a client. The video of the accident was captured on camera, I was in the red Toyota. http://www.liveleak.com/view?i=c55_1226702550 As you can see the accident was a bad one. The other driver hit me doing over 60 mph. I had to try and pursue the other driver for my damage claim, which to this date (May 7th, 2009) has not been paid, nor have I seen a dime for my property damage. I work as a contractor, and can no longer lift or work on my legs. This is well documented in the many visits to the Orthopedic doctors. I have internal abdominal scaring from the seatbelt in my vehicle that... Read more

Please go with anyone else! I have been treated like a maniac and a fool. I have not been able to get accurate information out of a claim's representative. I have never had such a horrible customer experience in my life, and a car accident is a situation in which good customer service is really needed. The low rates are not worth it, I am switching companies immediately.

Progressive is very rude I had the pleasure with the Claims Department the rates are low but it is not worth it at all I am very sorry I changed companies. My Son was involved in an accident Progressive made it seem like he was a wanted criminal or some scum off of the earth (Military intelligence) never even had a parking ticket and received the Presidents award last year from his High School. Each time I would question why the police report or something did not seem right the Progressive Csr would go that is what your Son said I said my Son did not write the police report it was so misquoted the other car was speeding no seat belts and my Son had 3 witness’s and everyone had a yellow light {imagine that} also my son still was at fault 100%. I am not questioning fault but be fare Progressive Customer service rep quoted speeding is hard to prove, seat belt law is a slap on the wrist I don’t know how the laws are in Georgia but Pennsylvania if you are hurt in automobile acciden... Read more

I had progressive and hadn't had a claim in 5 yrs and someone ran the stop sign hit my car and it was totaled. They do not want to pay claims and wasn't professional at all during the entire process. Everytime they were suppose to come to my home they were hours late and still wouldn't have everything they together when they finally showed up. Also their coverage is misleading. They make you believe you are getting 25,055 when you're actually only getting 25,000 of coverage just like all the other companies. This company is a fraud and I'm proud to say they will not get another dollar from me. I recommend Geico or State Farm.

Seems like people either love this company or hate this company. Did you know that Progressive pays for vet bills for pets that are injured in an automobile accident? I don't think any other automobile insurance carrier offers this.

Regardless of how the consumer feel about progressive, they are a honest ,reputable repair shop's worst nightmare. You either refuse to work for them , or accept their repair est that are the are about 60% of the actual repair cost. They have the lowest repair rates nationwide. How can the 3rd largest, pay so little? It seems like the repair shops are footing the bill for the LAME tv comercials with the Bimbo, not to mention progressive stadium? Not much different then say AIG ? JMT's

About 7 years progressive customer. The one time we had accident they handled it perfectly.

Worst ever. Was in a wreck where some moron parked his vehicle on a blind corner on a highway. In the fast lane. But because I rear ended him (was only able to brake to about 10mph on the wet road w/no abs) it was "automatically" my fault. I escalated the case as far as I could with Progressive and they all couldn't care less. But 8 months later expenses started to pile up for the idiot I hit, and suddenly Progressive was VERY interested in my case and all the little details which would help them deny his claims. I told them no way and to only ever contact me again if legally obligated to, then switched off these scumbags as soon as I could. I wouldn't wish Progressive on anybody.

I've had Progressive for close to 10 years. Tonight on the way home I slid on ice and rearended another driver. I filed a claim online as soon as I got home. I received a phone call from a rep less than 30 minutes from hitting "submit claim." After 5 minutes on the phone he told me they will contact the other driver and take care of her damages. I expect my rate will go up slightly after filing a claim, but they took over from here and I feel 100% relieved!

I dare you to look up Safeco (aka Progressive) in the BBB,anywhere. UNSAT. I'll cut to the chase. Hit by someone with Progressive Insurance? Get a lawyer. All states have a state bar referral servcice. You can get a 1/2 hour for about $30. All you need to take these clowns to small claims and get your vehicle fixed properly. Then get on your State representatives case about why this company is able to operate. This is a dishonest company

do not like to pay for bodily injury clames even with very noticeable facial scar's

Their Privacy Policy is a lie! I signed up with progressive after having returned from being overseas for the past three years. I'm very protective of my personal information. No business knows my name let along my new address -- except Progressive. Four days later the junk mail begins, first from "Travelers". On the Progressive website they claim, "We don't sell our customer lists or share your information with other companies to offer their products to you. You don't need to "opt-out." LIE!! In the fine print they say, "We will share information about you only as permitted by law. We will not share your Nonpublic Personal Information with other companies for their marketing purposes without your consent. There is no need to "opt out" or tell us not to do this." LIE!! Here is the twist... Apparently they consider my full name and address is to be public information and enter it into their spam machinery of "Recipients include, for example, our family of insurance companies..." SHAME O... Read more

I have been with Progressive for less than one month. I switched from Grange b/c Progressive saved me a lot of money. My daughter totalled one of our cars and less than a week later, I have my check for the car. It was visibly totalled, so there was no question about that, but the adjuster was very courteous and fair and would have settled the claim the day after, but the tow yard where the car was being held had limited hours and he could not get in to see the car, which was behind a privacy fence. I had the same problem, so I know he was being truthful. Very Satisfied with the auto adjuster. Med-Pay person also called me right away, but bills are still pending. She was very nice and helpful with all my questions, but can't comment beyond that b/c they don't have the bills yet to pay.

I was with statefarm for 9 years and i now moved to progressive. The savings for 2 cars is $650. That is substantial amount!

Progressive is a Sorry company--keep raising rates---use tickets that have been dismissed for defensive driving--to figure your rates---unfair---will not use them again---company does not care for its customers---

I have been a customer of progressive for 12 years and have always paid for the additional uninsured motorist protection. I was properly parked in a marked parking spot and somebody hit the front of my car causing about $1500 worth of damage. Progressive denied coverage because the person that hit me drove off and did not leave a note. The ONE time I have counted on Progressive they have bitterly refused to help me out. I will not pay another dime to this sham of a company.

A week ago a lady insured by progressive hit my truck while it was parked. I had 2 estimates done and they were for 1100-1250. Progressive cut me a check for 400, and said they wouldn't replace our bumper because there was a small dent on the other side of it from previous damage so it was already damaged and they didn't have to fix what their policy holder damaged. They also said since their policy holder was rubbing off paint on my truck they couldn't prove all of the damage was from her because some of the paint was no longer there!! It is even in the police report where myself and others kept telling her to stop rubbing off the paint. She knew what she was doing her son owns a body shop in town!

Had an accident in my driveway! Progressive was quick to act to repair my car and the car I hit. Customer service was very good and people were helpful until I went to pick up my car! The repairs were fine but...while at the shop, the back window of my convertible was severly damaged. I was told it was damaged when I dropped my car off and therefore, neither Progressive or the body shop was lible for the damages. I could pay another deductable and they would fix it. I was told by Progressive, my car was old and therefore the window was probably brittle. Well, it wasn't! Progressive will not return my phone calls. They want me to disappear! I will but, not without a fight. I will shout this from the hightest rooftops! THe whole thing has been very upsetting. Silly me, I thought insurance was for me not the repair shops they do business with. Maybe I was raised in the old school!

Third rate company the does everything they can to cheapen your repair including masking off you trim so you get tape lines. Bottom line is you get what you pay for.

Progressive attempted to surcharge me for an accident I was not at fault for. bad progressive bad.

can't get good service with some companies

I was recently in an accident where the other driver was at fault. I spoke with my progressive representative at 5:00p.m. He had me in a rental car within 30 minutes and called me the next morning to report that my car was at the body shop and being fixed. Progressive representatives called me every couple days to check on me and report progress on my car. They dealt with the insurance company of the driver at fault, and I did not have to do anything. Everyone I spoke with was very nice and helpful. I would recommend Progressive to everyone. They were wonderful!

I have a painful experience w/ Progressive and I still can't believe they actually have a person like that represents their company.   He came out to estimate my car  and promise to get back to me, I called and called he never returned my call after 3 months and after I called the top manager.  I supposed to get back $1000 and he sent me back only $500.  I called and called nothing happen.  I called the manager again and finally receive another $500 after 1 yr.  Americans please save your troubles, don't buy your auto insurance thru. Progressive.

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A friend of mine was rear ended by a progressive "covered" driver. The driver of the offending car admitted fault and the police came and insurance cards were exchanged. Meanwhile my friend (the victim) develops neck and back pain. My friend (the victim) barely 18 years old, is called less than a week after the accident by progressive (enter Super-Cheater!) and is asked to appear at their office for an interview. She went in by herself and she was hurriedly given only 2 options: 1.) A $500 check. 2.) A $500 credit for medical care and a $250 check to pay for her inconvenience. They offer this before she'd even gone to get her injuries evaluated. Thinking these are the only options available, she opts for the $500 medical and $250 check. They have her sign papers(if you really care about the victims, write those things in English).  When she asks about the "lawyer" and "victim's insurance agent" space on the pages were for she was told to not worry about it and that normally they don't ... Read more

Progressive keeps ripping me off. My car insurance rates keep going up and up. My motor vehicle record hasn't changed, my car is older, I'm older, I haven't been in any accidents, so why? They say that premiums for my area are going up. So what do I do, I get a new quote from Progressive, with the exact same address and info, but not telling them I'm a current progressive customer. MY NEW QUOTE WAS $150 LESS THAN MY CURRENT PREMIUM! Also, on another note, a few years ago I got a mailing, and I was part of a class action law suit against Progressive for changing people's rates based on credit reports when they weren't supposed to, or something like that. Of course this was after I had already signed back up with them.

Progressive/Esuarnce are both wonderful. Go for it. Its cheaper than Progressive and easy to maintain. No hassles. No payment frauds.Its overall good.

My car was damaged during an accident while my car was parked. When the agent first came over things seem very optimistic: he surveyed the damage, told me that we would pursue the other driver at fault, and get me a check quickly. Things quickly went downhill. Despite the fact that my car was parked progressive tired to write it off as collision even though it was clearly comprehensive as I wasnt even in the car, of course my collision deductible was higher. Then it took the adjuster almost 3 months to get the police report on the accident, and at which point they still hadnt even tracked down one of the drivers. 2 more months later I get a call saying theyve determined the driver of the vehicle was uninsured so I would be getting a check because I have uninsured driver coverage. Ive been waiting still nothing. Everyone Ive talked to in the company is evasive they are the worst insurance company Ive dealt with.

I have over 9 year experience in auto claims, I had to take the progressive job when my wife was transfered to Hawaii. Progressive Hawaii has to be the worst place to work in the county. Out of the 15 claims adjusters who work the islands maybe 2 or 3 are somewhat happy, and thats only because they are too stupid to relize the are being taken advantage of. The manager don't know more than someone with a year or two of expierence, they spend there time trying to undercut what a shop really needs for the repairs to be done right. The Network shop on Hawaii are the worst, all of the good shops refuse to do business with progressive because they dont know what they are doing. I would live with the dent before I went to a progressive repair shop.

I worked for Progressive for 4 years. I am certified property damage 2 level and PIP trained as well. I will tell you that the average "life span" of an adjuster at progressive is 3 years. Think about that for a second if you carry Progressive. There is a very good chance that the person that is looking at your car has a year or less experience. How much faith does that give you? Plus that 9-5 hrs that you think he or she may have.. Try 6AM-10PM on an average. All I can say is AMEN I saw the light and got the hell out of there as fast as I could. Good luck to you employees who read this. Hope you have all your anti anxiety prescriptions up to date. You are going to need it! Progressive does have great medical coverage.

They suck... just left the company after being disallusioned regarding liability decisions. When liability is very clear in favor of PRG, they are quick to react. When liability is against the company, they drag their feet hoping people will go away (or keep bills low). And then valuations change dramatically once the injured parties retain an attorney (and things move again). I strongly urge everybody involved in an accident with Progressive to obtain an attorney, see your family doctor and dig in to get everything that is due to you...

I am a customer service rep for progressive. The three most common complaints I hear from customers (in no particular order) 1)you added my (son, daughter, live-in boyfriend, grandma, cat, etc...) to my policy without my permission. 2)You are charging me for coverage that I never signed up for. 3)My rate keeps going up! The hardest to respond to is #3.. because after all, the bottom line for 99% of us is price when comes to auto insurance..that is until a claim happens; but that's another story. Insurance rating factors, laws, regulations are always..and I mean always being challenged, changed or tweaked; which means the way individual's policies are being rated also change. That means your premium can and will change for no apparent reason to you. It happens all the time, and the only way to explain it is by saying rates across the board have been increased or Progressive had to change the way it rates your policy in certain areas, causing the rate increase. Even as the explanation ... Read more

I would NEVER go back to Progressive, or recommend them to ANYONE. We had them for 7 years, and never had any accidents, until my husband was side swipped by an uninsured, unlicensed driver (she was from another country, driving a relatives vehicle while visiting) as she was changing lanes on the expressway. When I contacted Progressive they said not to worry, they would take care of everything. After not hearing back from them for quite some time I called. I was told that everything had been taken care of. They sure did take care of everything, for HER. They PAID to have HER vehicle fixed and raised our rates! When I questioned their decision the only answer that I got was "thats how it worked out". To this day I'll never understand their decision.