Charter Communications

Beware!! Do not ever go through a third party for your services, deal direct with Charter. I searched for a deal on a bundle of Internet and Phone w/ long distance and found Chartercabledeals.com I began setting up my order as they had un unbeatable deal $35.98 for both per month. Problem is they wanted my SS# over the phone to qualify me for the special deal. (They said so they can verify I was going to pay my bills based on credit check) I told them I was not comfortable with that and I was told I could go to a Charter provider storefront and show them credit worthiness. I was given the address for the nearest Charter office and my order Number. I drove 20 miles and stopped into the office but they had no record of my order number. They said as soon as an order is openned and not completed, the order is deleted. Plus the fact is that chartercabledeals.com is not affiliated with Charter, they had no record of me even beginning an order. It gets worse. Charter could not honor the p... Read more

I previously sent a letter to Charter and never received a reply. In early November my email (I use Outlook) stopped working. It would take no less than 12 hours for incoming emails to show up in my Inbox. At first Charter insisted there was a problem with Outlook & I needed to contact them, even tho the error message was about not being able to connect to the server. After no less than 8 chat sessions and phone calls to Charter, I was finally told: The root cause of the error is server latency. This is due to the high volume of usage on these servers and the increase in "IMAP" usage over "POP3". TTC Lou : An upgrade to Charter's back end servers is being done since last month to correct this problem. TTC Lou : The solution for this problem has been identified. The changes are being deployed in several stages and should be completed by the end of this month or early December. TTC Lou : I am really sorry about the problem that hit your account. I know how important email is to ... Read more

this is by far the WORST internet provider i have ever experienced in my life. We switched from ATT to Charter back in April as we thought that ATT service was not that great but then we realized how bad our decision was. As soon as we signed up with charter, all connectivity problems started to arise. The internet cuts of at least 5 times a day and comes back a few minutes later. I have been chatting with my friends and family on skype through video and it cuts every minute or less. I always have to wait another 4 minutes until it gets back to normal. Same with playing videos on youtube or cutting off while browsing on the internet. Most of the times i have important things to do online and it cuts me off. So frustrating. During the day the connection is pretty bad. Imagine i have hooked my wireless printer on the network and it doesnt even allow the network to operate with my printer because of the internet!! The most frustrating at all is when you call them for help you get no... Read more

EDIT Had charter from 4/2010 until 9/2011. Moved out of state, and obviously couldn't take it with me. We paid $55/mo for 8 mbps speed, though not sure what the 8mbps stands for, since all downloads fluxuated anywhere from 500 kbp/s to 1.5 mbp/s, but it was great for what I needed (MMO's and videos). I only had one complaint and that was occasionally on a daily basis the internet would hiccup or lose connection for about 2 minutes at a time. Again, this only happened about 3 times a day, so 6 minutes without internet in a 24 hour period is no big deal at all, but while gaming, a lost connection could be frustrating. I Never had to call customer service, or have technicians come to the house, thankfully, because some people on here seem to have had bad experiences. I wasn't one of them.

Pathetic! My husband and I have been with Charter now for about 6 years b/c it's the only option in my area. I call about once a week to report problems with my internet going in and out. Just last month it went out 36 times! I work from home and have to have my internet services so this is how I notice. I have to write it down each time, what time it went out...how long...etc. Then I call Charter and they credit (if you can call it that) the time I didn't have it. Out of the...probably, 100 times I've called I've only spoke to one nice CSR. The rest are lacking in the helpful and courteous area. In fact I would change their title to "Time Wasters." We don't really have any issues with our tv services so I won't say anything bad about that. I did however want to share my most recent phone call with you all; and I must say about everytime I call I go through the same run around. So I called to try to lower by bill. Currently after taxes and everything I pay $156 and some change a mon... Read more

Charter is the optime of Customer Non-Service!! i have made multiple calls because the DVR is not recording correctly. I hate the fact that cable companies can monopolize an area, i am starting a petition to get U-Verse in my area. Funny how they can constantly charge you more but you get less!!! Laura in Hartford, Wisconsin

A month after I closed my first account with the first house,they sent me bill for unreturn tv box and modem , though I did return the tv box and the modem was mine and I never purchased or leased a modem from them. I went to Charter local office, a lady at the counter and also the manager told me that on their record it showed that they had received the box back and the modem was not from Charters. They had no idea why I received all those charges from the corporate billing department. I talked to customer service online again, and the online rep insisted that I never returned the box and modem. I argued with her for a while, finally she said she would file a form to investigate it!!!! My second experience with Charter was with another account and address. I applied for basic tv and internet bundle. After the first bill, I found out that they charge me for modem lease and $5 extra on the tv for digital view which I never asked for. So I asked them to take off the digital view that ... Read more

Charter is the worst ISP out there. The customer service is downright pathetic. The only reason they have not went out of business is because they are the only provider in our area. We have them come out because our internet and phone goes out constantly. They come out and leave saying that they will have someone come out and fix it tomorrow... No one comes and we don't here back from them... We schedule for them to come to fix it again... They don't show up... We ask why... They said because no one answered the phone... OUR GOD DAMN PHONE DOESN'T WORK. CHARTER BLOWS!!!!!!

Charter is the only cable provider in my area so I must use them. The customer service is rude and their cable and internet service sucks. Only about 10 of my channels come in regularly out of 90. The other 80 are always flickering or just say available shortly across the screen. They have been out here to "fix" the problem before. It works for 2 days then goes right back. I was given a discount for the bad service..... a whole $3.00. remind you I have had this problem for a year. My internet also cuts in and out frequently. Today it was not working so I called to complain. I was passed from operator to operator all in which wanted me to verify my account and problem. I hate repeating myself! After they reset my modem from their office and the internet started working again they told me I would be charged $1.99 reconnect fee. hmm Why I ask? I did not get shut off for no payment in fact I owed 0.00. I will have to wait to see if the fee is on my next bill. I wish comcast would com... Read more

I don't have a choice I have use Charter as my ISP. I work late nights so when I'm off I am up late at night. Charter seems to have a problem between the hours of 11pm to 2am. They are either offline or ridiculously slow.(they blame it on their peak hours:/) If I had another choice I definitely would go with someone else. I have lived all over the United States and never had this many issues. They do have pretty good service during the day though. So that is a plus. Maybe one day they can tighten up and fly straight.

I have been a Charter customer for almost three years. I only use their internet services, but I have very few complaints. Most of the problems I have had are souly the installer's fault, which are contracted out through Charter. So you call Charter to fix the problem and they push blame off onto the contracted installation company. My internet is quick and has had only two or three hiccups in service over the past few years. When my service was out, a quick five minute phone call usually resulted in my service working immediately after speaking to an agent. My line was cut once and I had a 'specialist' out to my home the next day to fix it. They even pro-rated my bill for the time my internet was down. Overall, Charter has been a good choice for my household and I will continue to use them for my internet services.

The worst customer service experience EVER! The installer showed up late and then walked off before he even came in the house. They said they would have someone come out to complete the install that same day. Never heard back from them. The next day they decide to come out and do the install. Internet speed is a MAX of 3Mbps?!?!? Is this company from the 1980's? This is more like dialup internet than broadband. Horrible service, and a horrible product!!! Don't do business with these people in Columbia, MO!!!!!

I have charter but not really by choice. We used to have Time Warner, and then we moved and had to have Charter. I will say that charter is cheaper than Time Warner, but I guess that shows in quality. We had issues with them off the bat. Their equipment didn't want to work with our brand new HD flat screen tv. They had to change the box and the wires out twice and mess with which input they were using before we could get a picture that didn't have giant rolling discolored lines on the screen. There are constantly little technical glitches all day. I am a stay at home mom who goes to school online. I don't have too many problems with the internet, but the cable tv is bogus sometimes. Lately especially. Two days in a row all the tvs in the house were freezing every 10 seconds, then they'd be okay for 10 seconds, it went on and off all day. We are always having issues with the DVR as well. We had DVR with Time Warner and we loved it. We can't live without it and this DVR throu... Read more

I never had any problems with my actual service from Charter. It worked as advertised and worked fine for over a year. No complaints with their product. My problems were all related to Billing. The problems started when service was unexpectedly disconnected without any notification to me. I was setup for Automatic Bill Pay and opted for Paperless Statements and apparently at the end of October 2010 Charter's Automatic Bill Pay service stopped working and a month later they shut my service off for a Past-Due balance. Not a single e-mail, mail, or phone call about this until *AFTER* I am disconnected. So, no problem I think...I'll just hop online and pay my Balance and be back up and running. No dice. Not sure if this is related to why Automatic Bill Pay stopped working, but their website wouldn't take Online Payments either (and hasn't as recently as of February 2011 according to other customers I have spoken with...although now it will act like it's taking your payment online but st... Read more

I've been reading these horror stories, funny thing, it must vary by region. My bundle works great! I have only three complaints, and neither has anything to do with the quality of the product. Customer service is the number one problem. I got a call today stating I would be cut off in 24 to 48 hours if I didn't pay the past due. I'm retired, on a fixed income that comes on the first. No payment till then. I then called customer service, and here's the complaint. When will they get rid of that mindless, endless damned automated system? I never call with anything on the list, and getting past it is a pain. When I actually talked to someone, the problem was resolved immediately, very nice, very polite. But the call to me was a lie, The bill was not due till the 11 of next month, and a disconnect was not scheduled. It was a terror tactic. I have issues with companies that do things like that. Second problem is the billing. I started with Charter three years ago, because... Read more

1 star The customer service is awful. I was just told to get a life when I went in to get my Internet fixed that doesn't work after paying for almost 2 months.. Never ever go with charter. If charter has a representative who reads this, I would love to talk to you more and explain why I am so dissatisfied.

Surely there has to be a better way to go than this. The customer service is just horrible. If I knew of another company to go to for internet and TV I would be out of here.

Incompetence at the onsite tech level...Charter CommunicationTechs installed my new Premiere Tivo DVR, along with 'the card' they provided. There was no audio when they finished. I was reassured the audio would function after the DVR downloaded the 'Setup' information... but they could not wait that long....They said Charter should have had me download the 'setup' before they arrived (can that be done without 'the card' being installed?). Oh, and Charter should have had me purchase the internet adaptor, as well. Of course, after download there was still no sound. And after hours of rabbit-hole conversations with all device related 'customer support' services, it was discovered that Charter had installed the Video Cables ....but not the Audio Cables! Nor had they unlocked the cable so I could receive digital transmissions. So let's review.... I have no ability to receive anything but basic cable, no HD or premium channels, and of course NO SOUND...weeeeee. I'll stick an antennae on my r... Read more

I too would like to give them a ZERO. I absoutly HATE charter,but there is no other choice where i live either I usually have to call the every week and for sure I do every bill because theres always charges for stuff i don't have and it's always the same shit, and im sorry if I offend someone but im sick to death of getting customer service people i can't understand!!!!!! American companies should have to keep there companies and call centers in the US and give the jobs and support to our OWN Americans!!!!!!!!!!!!!

I have been with Charter for over 10 years only because thats all I can get In my area or they would be gone in a second. This time they not only Increased my bill by $22 they took all but 2 of my on demand programs. But the worst is the customer service ( If you want to call them that ) If you need to call you will be pissed off and riped off by the end of the call. My father lives one city over from me and has 2 options in cable he went with WOW and is very happy with them. He not only pays $30 less then I do he has phone service in which I dont have. Get with it Charter read your reviews, most are very bad but were stuck until another service provider is a option, hopefully soon, then its so long and I will never return.

I'd like to give ZERO stars but that's not an option. Charter is by far the worst Cable/Internet company EVER!!!! 6 months ago, our apartment complex changed to charter and we were forced to switch. Since then, I've had more problems than I can count. Worse than the technical issues is the service. Today's issue is with the cable. It's been out all day. No one at Charter can give me an estimate as to when it will be back up. They actually had the nerve to tell me that it could be up to 24 hours and that this is a normal time period for an outage for an utility. Normal time period my a$$!!!! This is on top of the fact that my picture regularly freezes and my internet goes down all the time. Good thing I don't use their phone service or I'd have even more problems!

COMCAST IS VERY OVER PROMISED AND UNDER DELIVERED STAY WITH DIRECT TV FROM A SERVICE STANDPOINT OPITOMY OF PATHETIC LIGHTENING FAST SPEEDS MY ASS! CANT EVEN DELIVER A WORKING HD/DVR BOX IN 4 TRIPS AND I WAS STUPID ENOUGH TO TIP THE GUY 20.00 WE'RE GOING RIGHT BACK TO DIRECT THEY ARE A 3RD WORLD SVC... GARBAGE..

fucking terrible. just another big corporation that throws away the little guy, and never follows thru. Stay away at all costs. They see you as only a number. If they loose *1*/ make 1 unhappy they do not care.

Had my annual charter call where I asked to wanted to renew my current contract. Of course it was no longer available and I reluctantly agreed to add a cable box for an additional $15/mo. I thought I had made out fairly well with only a 33% increase in my bill during this recession. Received my bill which was $95 more than our agreement. I called where I spoke with the automated voice that has no option for a billing problem. After saying "associate" about 17 times I was finally directed to a person. Little did I know this person was about as useful as a screen door on a submarine. This waste of skin tried to explain the increase as "thats just what it costs" and then told me I there were no records of any agreement with me; however, they did have a new promotion that was garbage. So now I am stuck with this garbage service for another 12 months. How I wish there were some competition in the marketplace so I will not have to deal with this BS price gauging and incompetence. A... Read more

We have been without internet service way too many times in the last few months. The wait time for a tech to come out is horrible. It went out last night and I called and he said someone would come out this morning around 8 am. I waited and finally called and they said the appointment was set up for tomorrow not today. I had to work from home and had a huge project due. I also hate the telephone tech service. I find myself yelling at the computer lady then depending on the tech I have to do several different steps. No two times had it been the same. Today I was waiting for a supervisor and got disconnected I had to call 12 more times before I was finally transferred. We are switching service as soon as possible

Charter cable is garbage.... when i first signed up it took me weeks to finally get them out here... then when all was said and done, i constantly had internet connection issues... horrible horrible. i would call at least once every two weeks... they would tell me they couldnt figure out the issue and that they needed to send a tech out to fix it. 5 minutes later, i got it working myself... what a bunch of losers.. i wish i could cancel but they are the only provider in my area

I give zero, yes ZERO, stars to Charter. We signed up for a try it for 30 days - paid $100 for hook up with 40.00 towards 1st months bill. We realized after 5 days we did not like Charter service. I called Charter to disconnect and returned the boxes--this was in Oct 2010. On 11-3-10, I rec'd a bill for 239.62 for months service (tv, internet, phone). I spoke with Jordan-Employee ID 15135, who stated yes, he realized that we had cancelled service and had paid for service used; he3 would enter a zero balance as service was discontinued on Oct 14, 2010 (have receipts to prove it). Today, 12-5-10, we rec'd a notice we have been sent to collection for $41.44 - in looking at our online account with Charter, it shows balance due of ZERO (we saved page for proof). After talking with customer service today, they say we have a balance of $41.44 and this is why we are being sent to collection. Hmmmmmmmmmm, 5 minutes later, we are no longer able to access our account online....good thing we saved... Read more

1 stars Charter has no idea of what CUSTOMER SERVICE IS. The ONLY thing they are good at is prevaricating. The telephone techs have no idea what is going on, but they will tell you this and that and will patronize you to the inth degree. They will tell you one thing and the field tech will tell you something entirely different. Charter uses inferior materials and equipment. I, for one, have had 3 different boxes in less than a years time. Most of the field techs will come to your home and just go through the motions of checking this and that, maybe change a splitter, but the problem remains or reoccurs. I’ve had over 12 visits is just a little more than a year, is that TAKING CARE OF A CUSTOMER? NO!!! The problem, or problems, should have been fixed in no more than 3 visits. They are a piss poor company that cares ONLY about taking your money and lying to their customers. Thankfully I will be moving soon and it will be with great pleasure that I tell Charter good-bye and k... Read more

THEY DONT DESERVE 1 DAMN STAR!!! I live in denton glad to see someone else has my problem in the DFW !! Since when does a cable provider not provide local pro sports games?? obviously i missed the memo you mean to tell me im stuck with paying the most over priced bs in the area and now due to them being cheap asses i will not be able to watch the cowboys game !! not even the one on christmas day then come to figure out i wont be watching pro hockey or basketball either!!!! Charter has crossed the line not too mention i already have shitty service.. Then their customer service with rude people add to the problem as all i wanted was my cable and internet to be fixed !! They then informed me that they would send someone out to fix it... Well not only did they charge me 30 dollars to have a tech come out they left and i still have no sports no on demand and my dvr isnt working... they did fix my internet and it only took me 20 minutes to send 1 email!! i could of just mailed that shit and... Read more

I live in the Dallas Metroplex and i have had charter for the last 5 years. It didnt start out too bad until i started losing internet or id be without cable for days. they then sent a tech out to tell me my signal was low or there was an outage in my area.. oh what a surprise NOT... welll maybe if you updated your systems i obviously wouldnt have this problem. But it gets worse charter due to its lawsuit will now not be airing some nfl and nba games !!! you mean to tell me i pay damn near 250 dollars a month and i cant watch sports what a sad disgrace of a company.. Then i contact charter just to get somone from india that claims they have no idea what sports channels are.. overall fighting with charter is a never ending battle as i spent 3!!!! hours on the phone and all they could say was sorry for the inconveniance could i interest you in free channels or an upgrade... HELLLL no i already have ever damn channel known to mankind on the highest bundle all i want are my sports channels... Read more

Too many problems to reccomend this company's services.

I have been getting calls from this number 8773057930 for months now. About 3 or 4 calls a day and at all times of the day/night. I have also never written any complaint on any company. I finally looked into this number and it says it is Charter calling to try and sell products. People said that they spent an hour on the phone once answered and that is why I haven't bothered answering. I had so many problems with this company when we first signed on. I just can't believe that Charter thinks they can call me at all times over and over when I am paying you monthly already. I will change my provider if I keep getting calls, I might change anyways just because I can't imagine writing another check to this company. I also really like how you can not get an email address from any of Charter's websites, only phone numbers. But, as soon as you type in "Charter Review", one comes up.

I was a little worried, after reading all of these reviews, when my new landlord told me that he had Charter as a provider. And worried will do you well. We tried to make sure all of our things were taken care of. We don't even HAVE the services yet, and we've already been on the phone or their online chat service FOUR TIMES. Just trying to get the bill squared away, excess COD charges explained and appointment scheduled! We tried to set up autopay to avoid the $60 credit check charge, just to be immediately charged a $60 COD fee, which was very poorly explained. If I might be charged a COD fee, clearly explain when those charges will be applied! I tried to change our installation appointment from one day to the next. We still got a call to confirm the appointment we had cancelled. When we tried to speak with customer service, they were useless! Now, I'm sure we'll be charged twice because they'll send people out twice to our apartment, even though we canceled the original... Read more

Where to start, I have never dealt with a large company that is So mismanaged and unorganized. They will CONSTANTLY (every 6 months) try to upsell you and get you too pay more for services you don't want, or tell you that your current service is no longer offered so you have to Sign a contract and pay more money. Today its one price tomorrow it's another, Having trouble with your services? Simply call them, and they will send someone out in one to two weeks, and don't forget, you will have PAY FOR SOMEONE TO COME FIX YOUR SERVICES. Yes they will charge you 20-35$ to have someone come out to your house to repair services that weren't broken, and shouldn't be broken in the first place, This company is a nightmare(I have dealt with charter since they came to my area, and bought out the local cable company ~12 years ago). I have had charter at 3 different place's I have lived at, and my parents use charter as well(they have a complete monopoly in my area) And everytime it has been ... Read more

If there is any way to avoid using Charter Communications, please do! I had to have them for 6 years because they were the only option for me and have had terrible service the whole time. I wish I could attach a picture of the way they left wires dangling from some sort of little metal box just inside my front door. The box was perpendicular to the wall - simply ridiculous. The technician stealthily hid his handy work behind a silk plant, so I didn't see it until after he left. By then, it was a moot point because ATT U-Verse had become available and I was about to cancel Charter anyway. Every time I called Charter, they tried to get me to "troubleshoot" their bull shit that was not my place to do. They charge hefty prices for "high speed internet" and I couldn't even Skype because it was too slow. My HD channels were continuously losing the signal which meant I had to completely turn off my television and HD box in order to get it back. If I had a signal, the channels would sc... Read more

Before anyone of you read this, I apologize in advance for my swearing because I will be swearing and using profanity when I type this review out. I promise to use or avoid it as much as possible. Again I apologize for my pent up anger toward this piece of crap, poop eating company who is only good at screwing their customers over and over and over for years and years without actually getting their act together and fixing the problem. First of all, like the reviewers before me; I would like to make it so the star I give this piece of crap company is actually -10 star, not a +1 star. I been a Charter customer for close to 7 years and not by choice or my own free will but because it is the only company available on my street in Temple City, CA. For the past 7 years, they lied, stole or tried to steal, were unreliable, had really bad customer service and many other issues. Every year, they would try at least twice a month to overcharge me for my service. All I had for the first 6 years ... Read more

Truthfully this company doesn't even deserve the one star minimum you have to give a company. I have had this company for over 6 months now and it has been terrible. First of all, I had problems with the installation crew. They promised me a time and came 2 hours early. I know you can't really complain about an early arrival in most cases, but I set the time due to my work schedule. They show up early and call to tell me that if I am not there in the next 15 minutes I will have to wait another week to get my services installed. Secondly, after having the "bundle" package installed..the only thing that works properly is the internet. The phone service works about every other week, if I am that lucky. It will even lose service while I am on the phone with someone. As far as the great digital cable goes, as long as you only get digital cable and no hd or sports packages, you might be ok. Their high definition would be great, if it did not black out constantly or have pixels ... Read more

CHARTER is THE best internet and cable provider in the world i think whole USA should be covered with charter fast net access clear channels no disconnections and did i mention CHEAP!? yes cheap 45 $ for high speed net and 100+ channels with awesome clarity c'mon u can not beat that i love charter i wish they service my new adress since im movin but untill they do i gotta stick with " THE OTHER PROVIDERS!? witch is blah thats all i gotta say

I just signed up for Charter about a month ago. My first bill is due in about four days. I just received a disconnect letter and threat to report non-payment to lower my credit score. MY FIRST BILL IS NOT EVEN DUE YET! I spoke with customer service and couldn't any explaination that couldn't be read slowly, word for word from the customer service call scripts.

this place is a rip off! they told me upon signing up that my bill would be "no more than $120 a month" first bill was 150 and it has gone up every month since then. i have called them numerous times to try to resolve this and they just talk circles around me. don't trust their bundle packages it is BS. my package was supposed to be 100 a month and i have never paid under 150.

Ya Charter, so I have tickets to the Florida- Miami (Ohio) game and this is already supposed to be set up an hour ago and I'm still sitting here waiting in my apt. in ATHENS GEORGIA. I will not recommend anyone get Charter cable or any other service from yall. Not a phone call from a real person, confirmation is a lie. O and my fiance called and finally got a real person to talk. The lady said the guy is at another job when he is supposed to be here; when he only had two jobs to do in one day. If you weren't the only cable provider in the area you would never get any service. So keep rapping people and screw you charter!

Well, our scheduled appointment was 3-5 and there was supposed to be a phone call that confirms that you are home. No phone call, and the guy never showed. So we called for an hour with only machines answering. We finally got a living person to answer. This woman could barely speak english. Come on! How am I supposed to accomplish anything when I can't understand her. Then she transfered me to another woman who says she doesnt understand why they aren't there. Turns out the guy had another appointment, only one, and had just started it at the time of our installment. These people are idiots. When the guy got here, he didnt know anything. I hate charter.... train your employees, and learn to be polite. That is probably why people hate this service so much.

first of, all those you gave Charter more than 1 star, consider yourself very , very, very lucky...for the rest of use, dont you just wish you can give them negative stars instead? I had many and still having issue with them. I love the city i live in, but the only drawback is Charter. One incident would be one day our internet suddenly stop completely. We can't even check online so we called in, i called in to be exact as my husband hates calling. I got a lady who told us to seset our modem, router, the usual stuff. Did that and nothing. Then when she can't figure out what is wrong she said there is a black out and will be back in 24 hours. as you can guess that was a big lie. The next day, nothing. We called back and got another lady. Asked us to do the same modem and router thing. Did that again...nothing. I asked her if the blackout is still there, she confirmed there was no blackout. I was pretty pissed and said just send someone as they might know what is wrong when they get ... Read more

Just reading the review by "jerry"..... and I smell a rat. Looks like a "fake" posting by a charter employee. Dead give away is their comment behind "jerry's" post. With that being said, I would like to refute "Jerry's" comments here. My husband is a career coast guard officer and I have lived in MANY different states, including Alaska and Hawaii. Since moving to Louisiana and being forced to use Charter, I have to say this is by FAR the worst internet service I have ever had. 1.) They closed my local office, and the alternative being an office that is at least 45 minutes from where I live. This office is open normal business hours M-F, and only open a half a day on Saturdays. Makes getting anything done in person for us working people difficult. (OF NOTE: They closed our local office when they had to file chapter 11 (bankruptcy) so obviously a financial issue. Need I point out that they likely would not be having financial issues if their service was worth a darn. 2. ) Rude offic... Read more

I have this service for two days and I have to go in to exchange a box- It was like pulling teeth for them to get my order right in the first place- now this I should have stuck with my dish company- DO NOT use this company for your cable or anything!!!!!

Charter goofs again. Waited four hours for an installer. Turns out they canceled the installation, because there was no installation fee charged. I told there would be no charge. Couldn't they have called if there was a problem?! Of course not, it's Charter.

if u dont like the service just cancel, why complain, every cable company has the same issues, theres at&t everywhere, you get slower speeds with the same issues and its more expensive, just quit complaining and cancel if your not happy with the service

Charter has horrid customer service. When you call technical support the person on the other end is usually incompetent, sometimes you hear a television in the background, and frequently they will transfer you to the wrong department or accidentally disconnect you. Ultimately, the tech support people on the phone can only do three things: 1) see if your modem is online, 2) schedule a tech support appointment, and 3) ask you to unplug your modem and plug it back in. I have never had them to do anything else. Usually they won't schedule a tech support appointment unless you demand it, for example, on my last call after the five-ten minutes of going through the automated system and then reciting all my information and stating my MAC address once again, the 'technician' told me that my signal looked good, and asked, "Is there anything else I can do for you today?" So I had to point out that my internet wasn't working properly (again), and demand a technician be sent out. Of course, when ... Read more

I have had Charter basic cable and internet for two years. After canceling my services, I was incorrectly billed for a full month of services that I did not receive. The rep explained to me that I had nothing to worry about since my balance was zero. ( My balance was of course zero because they had already withdrawn money from my account.) They did not apologize for this error. He only said that I would be reimbursed in 3-6 weeks but that he could not tell me for what amount. Unfortunately they have a monopoly in Athens GA and can get away with this sort of customer rip off service!